8x8 AireSpring AT&T CallTower CPI

Platform Proprietary Metaswitch RingCentral

• Cisco HCS• Skype for Business• Microsoft Teams• CT Cloud Voice

Mitel MiCloud Hybrid

and MiCloud Flex, found under Mitel in this guide.

Gartner Rating Leader N/A Leader N/A Visionary

Client Size

• SMB • Mid-Market • Small Enterprise • Mid-Enterprise • Large Enterprise

• Mid-Market• Large Enterprise

• SMB • Mid-Market • Small Enterprise • Large Enterprise

• SMB • Mid-Market • Small Enterprise• Mid-Enterprise

• SMB • Mid-Market • Small Enterprise • Mid-Enterprise • Large Enterprise

Seat Minimum 1 seat 6 seats 2 Seats1 Mobile Subscriber 1 seat 25 seats

Sweet Spot 50-15,000 seats Multi-Location/Global 1,000+ seats 6–2,500 seats 50-5,000 seats 25-5,000 seats

Average Customer

Mid-Market - 750-1,000 seats Large Enterprise - 10,000 seats 20,000 seats N/A 150 seats 100 seats

Largest Customer

25,000+ seats with 100+ locations 1,200+ seats N/A • SfB - 5,000 seats

• Cisco – 2,000 seats 220,000 seats

Top Client Verticals

• Finance • Healthcare • Legal • Professional Services • Retail • Public Sector • Education • High Tech

• E-Commerce • Financial Services • Healthcare • Retail

• Healthcare• Finance• Education • Small Business • Government

• SfB: Education• Government• Not for Profit• Healthcare • Cisco: Financial Services

• Education • Government • Finance • Hospitality • Retail

Compliance

• HIPAA • FISMA • PCI-DSS • CPNI • Privacy Shield Framework • Cyber Essentials • ISO 27001 • ISO 9001 • UK Government ATO • E-Rate Eligible

N/A

• HIPAA• FINRA • PCI• SSAE 16• ISO 27001

N/A• HIPAA • PCI • SOC 2

Contact Center Proprietary

AirePBX contact center is based on Metaswitch. Also have a full featured, contact center called AireContact

RingCentral• SfB - Clarity Connect or Five9• Cisco - Five9 • CT Cloud Contact Center

• Proprietary • LiveOps Integration

Geographic Focus

• North America • LATAM • Europe • Asia/Pac

• North America • Asia/Pac

• Domestic• Future Plan MOW

• North America • LATAM • Europe • Asia/Pac

North America

Delivery Over-the-top, MPLS, SD-WAN Over-the-top, MPLS, SD-WAN Over-the-top, MPLS Over-the-top, MPLS, DIA, BYOB

Over-the-top, MPLS, SD-WAN (VeloCloud), onsite and hybrid cloud options

Key App Integrations

• CRM: MS Dynamics, NetSuite, Salesforce, Zendesk, Sage ACT! • Microsoft: Outlook, SfB • Misc.: Google, eAgent

• CRM: Salesforce and any other CRM

• CRM: Salesforce, Oracle

• Skype• MS Outlook• Google

• CRM: MS Dynamics, Salesforce, Zendesk, SugarCRM • Misc.: Cisco, iMeet, Microsoft SfB, Adobe Connect, Five9, Zoom

• Open API • CRM: MS Dynamics, Netsuite, Oracle, Salesforce, SugarCRM, Zendesk, Zoho • Misc: Bos, Google for Work, Vidyo, WebRTC

Devices

• Cisco SPA • Polycom IP • Polycom VVX • Spectralink • Yealink

• IP Phones: Cisco • Polycom • Panasonic • Also has a mobile and desktop/softphone app

• Cisco• Polycom• Yealink

• Polycom VVX and CX series • Cisco 69xx, 78xx, 88xx, 89xx and 99xx • Yealink Phones with Teams functionality

Mitel

Pricing Bundled Bundled w/ optional add-ons BundledTF Minutes Included Bundled w/ optional add-ons Bundled w/ optional add-ons

NoteLocal DIDs in 125+ countries. Can deliver a UC & Contact Center on single integrated & localized platform

On-site, white glove installation & support; free phones with 3 year contract; managed connectivity with QoS

Private Voice (AVPN)

Onsite support, 7x24x4 hour SLA, proactive monitoring, multimedia contact center, MAC work included - Full HA Hyrbrid Same database real time failover

Key System Capable

The following chart is an aid to quickly understand our best of

UCaaS Comparison Guide • SMB, 1-100 employees• Mid-Market, 101-1,000 employees• Small Enterprise, 1,001-3,000 employees• Mid Enterprise, 3,001-10,000 employees• Large Enterprise, 10,001+ employees

Evolve IP Fuze (Thinking Phones) GoTo Intelepeer Masergy

Cisco BroadSoft Proprietary Proprietary Proprietary BroadSoft

Gartner MidMarket Guide Visionary Leader in 2x catagoriesChallenger in 1x N/A Niche Player

• SMB • Mid-Market • Small Enterprise • Mid-Enterprise

• Mid-Market • Small Enterprise • Mid-Enterprise • Large Enterprise

• Mid-Market • Small Enterprise• Mid-Enterprise• Large Enterprise

• Mid-size companies (50+) to Large Enterprise

• Mid-Market • Small Enterprise • Mid-Enterprise • Large Enterprise

40 seats 100 seats 1 seatVoice Bundles: 25 usersCPaaS Packages: 1 license per company

50 seats

50-2,500 seats 1,000–10,000 seats 150-5,000 seats 200 Employees 500–5,000 seats

125 seats 1,300 seats 200 Employees - $2,500 deal size 150 seats

10,000 seats 29,000 seats 60,000 users 2,000 employees 5,000 seats

• Credit Unions • Finance • Healthcare • Insurance • Legal • Retail • Veterinary

• Healthcare • High-Tech • Retail

• Automotive• Education• Financial• Healthcare• Legal• Public Sector

• Pharmaceutical/Healthcare• Financial Services• Retail

• Finance • Healthcare • High-Tech • Legal • Retail

• HIPAA/HITECH • HITRUST • PCI-DSS • nISO 27001 • Sarbanes Oxley • NIST • SSAE 16 • SOC 2 • SOC 3

• HIPAA • PCI • SSAE 16 • SOC 2

• FISMA• Erate• HIPAA• ISO 9001 • ISO 27001• PCI

• PCI, GDPR, HIPPA• intelepeer.com/privacy/overview/ • HIPAA

• PCI

Proprietary • Proprietary -OR- • NICE InContact Integration

• Proprietary • NICE InContact Integration

Our CPaaS Platform provides integrations to enhance existing contact centers

BroadSoft

• North America • Europe

• North America • Europe • Asia/Pac

• Global presence• North America • Global presence

• North America • Europe • Asia/Pac

Over-the-top, MPLS, DIA, SD-WAN

Over-the-top, MPLS, SD-WAN Cloud Cloud Based Platform Over-the-top, MPLS,

SD-WAN

• Open API

• CRM: MS Dynamics, NetSuite, Salesforce, Sugar CRM, Bullhorn, ConnectWise, eAgent, ServiceNow, Zendesk, Zoho, ACT, eGroupware, Maximizer, SalesLogix, Access, Goldmine,

• Open API • CRM: Oracle, Salesforce, Zendesk

• Misc.: Google, Marketo, Okta, WebRTC, Workday

• Microsoft, Salesforce, Redtail, Clio, Revenuewell, Dealersocket, VinSolutions, MomentumCRM, PurpleCloud, Catapult EMS, Informacast by SingleWire, Google, Curve Dental, Dentrix, Slack

jive.com/integrations

• Salesforce, WhatsApp, Amazon Alexa, MailChimp

• Open API • CRM: Salesforce, Zendesk

• Misc.: CloudPipes (Platform as a Service),

• Astra • Cisco MPP • Polycom • Spectralink • Yealink

• Cisco • Polycom • Yealink

• Poly, Yealink, and Cisco partnered for handsets, work with most open SIP devices

• Amazon Alexa • Cisco • Polycom

Bundled w/ optional add-ons Bundled Per user Bundled Bundled

GEO UCaaS in 20+ countries, Local DDI support of 60 countries with ROW supportable via INTL Hybrid. Can deliver UCaaS & CCaaS on single integrated platform or as overlay.

Native calling in 60 countries Ideal for global w/ hybrid deployment

Platform

Gartner Rating

Client Size

Seat Minimum

Sweet Spot

Average Customer

Largest Customer

Top Client Verticals

Compliance

Contact Center

Geographic Focus

Delivery

Key App Integrations

Devices

Pricing

Note

The following chart is an aid to quickly understand our best of

UCaaS Comparison Guide • SMB, 1-100 employees• Mid-Market, 101-1,000 employees• Small Enterprise, 1,001-3,000 employees• Mid Enterprise, 3,001-10,000 employees• Large Enterprise, 10,001+ employees

MetTel Mitel Momentum NetFortris

• BroadSoft/Cisco• BroadWorks

MiCloud Connect Proprietary

MiCloud Flex Proprietary Broadsoft Proprietary

N/A Visionary Visionary N/A N/A

• SMB • Mid-Market • Small Enterprise • Mid-Enterprise • Large Enterprise

• SMB • Mid-Market • Small Enterprise • Mid-Enterprise

• SMB • Mid-Market • Small Enterprise • Mid-Enterprise • Large Enterprise

• Mid-Enterprise

• SMB • Mid-Market • Small Enterprise • Mid-Enterprise • Large Enterprise

5 Seats 5 seat 75 seat 25 seats 1 seat

50-2,500 seats with focus on retail, multi-location and enterprise

5–5,000 seats 2,500 – 10,000 seats 50 – 5,000 total users with multi-site locations 5 – 1,000

150 seats 100 seats 100 seats $1,500 in MRC 50 seats

5,000 seats 220,000 seats 220,000 seats $175,000 MRC 4,000 seats

• Education• Finance• Franchise• Healthcare• Legal• Non-Profit• Retail

• Education • Government • Finance • Hospitality • Retail

• Education • Government • Finance • Hospitality • Retail

• Healthcare• Retail

• Enterprise• Retail• Insurance• Healthcare• Financial Services• Legal

• PCI HIPAA coming in Q3 • HIPAA • PCI • SOC 2

• HIPAA N/A

• NICE inContact• WebEx Contact Center

• Proprietary • LiveOps Integration

• Proprietary • LiveOps Integration

• Broadsoft• Cisco CJP

• Proprietary• T-Metrics

• U.S. • Canada North America

• North America • Europe • Asia/Pac

• North America • North America• Asia/Pac

Over-the-top, MPLS, SD-WAN, Ethernet

Over-the-top, MPLS, SD-WAN (VeloCloud)

Over-the-top, MPLS, SD-WAN (VeloCloud) IP Over the Top, MPLS, SD-WAN,

DIA

• Open API • CRM: Salesforce, Sage

• Open API • CRM: MS Dynamics, NetSuite, Oracle, Salesforce SugarCRM, Zendesk, Zoho • Misc: Box, Google for Work, Vidyo, WebRTC"

• Open API • CRM: MS Dynamics, NetSuite, Oracle, Salesforce SugarCRM, Zendesk, Zoho • MISC: Box, Google for Work, Vidyo, WebRTC

• Over 240 API’s

• Heads Up Display (HUD)• CRM: Salesforce,Zendesk, eAgent, web based CRMs• Microsoft: O365. Active Directory,Skype• Open API• Other: Okta, ZipWhip, Zoom

• Polycom • Cisco • Panasonic • Landline Handsets • Smart Phone Devices

Mitel Mitel• Yealink• Cisco • Polycom

• Polycom• Yealink• Softphone

Bundled w/ optional add-ons Bundled w/ optional add-ons Bundled w/ optional add-ons $17-$25 per voice seat Bundled w/optional add-ons

True UC – Mobile centric platform with contextual UC and SMS

Can get DIDs in 56 countries Key System Capable

Local DIDs in 56+ countries; global platform with pure cloud & hybrid cloud options Key System Capable

Momentum installs it’s own services with no additional fees.

Private MPLS network ensures QOS, Geo-Redundancy & architecture management. The award winning Heads Up Display is a game changing

Platform

Gartner Rating

Client Size

Seat Minimum

Sweet Spot

Average Customer

Largest Customer

Top Client Verticals

Compliance

Contact Center

Geographic Focus

Delivery

Key App Integrations

Devices

Pricing

Note

The following chart is an aid to quickly understand our best of

UCaaS Comparison Guide • SMB, 1-100 employees• Mid-Market, 101-1,000 employees• Small Enterprise, 1,001-3,000 employees• Mid Enterprise, 3,001-10,000 employees• Large Enterprise, 10,001+ employees

Nextiva NTT (Arkadin) RingCentral Tata TPx

BroadSoft • Microsoft• Cisco Proprietary

• Hosted Dedicated Microsoft SfB and • Cisco CUCM• Managed Enterprise Connector for SfB• Cisco HCS

Broadsoft/Cisco

N/A Leader Leader for 5 years running N/A N/A

• SMB • Mid-Market • Small Enterprise • Mid-Enterprise • Large Enterprise

• Mid-Market • Small Enterprise • Mid-Enterprise • Large Enterprise

• SMB • Mid-Market • Small Enterprise • Mid-Enterprise • Large Enterprise

• Small Enterprise • Mid-Enterprise ~500K

1 seat 250 seats 1 seat 500 seats 10 seats

Companies with 1-250 seats with one or multiple locations 1,000 – 10,000 seats <10,000 seats

Multinational corps, primarily outside of South America with 10k+ employees

SMB, legal, real estate, healthcare, retail chain

20-50 seats 2,000 seats 250 – 750 seats 5,000 seats 19 seats at location level39 seats at account level

1,700+ seats Microsoft - 75k seatsCisco – 110k seats 40,000+ 20,000 seats 1,300 seats

• Retail • Healthcare • Legal • Franchise • Automotive

• Engineering• Biotech• Manufacturing• Retail• Pharma

• Healthcare • High-tech • Financial • Government • Education • Legal • Real Estate • Retail • Construction

• Banking• Financial • Healthcare • High-Tech• Insurance • Media • Transportation

• Healthcare• Education• Social Services• Retail

• HIPAA • Data Centers are SOC II audited

• PCISOC2 • Cisco: ISO 27001:2013, SOC2 Type 2, SOC 3 • Microsoft: ISO 27001, ISO 27018, SSAE16 SOC 1 and SOC 2, HIPAA, GDPR

• HIPAA• HITRUST CSF• FINRA Cyber Security• PCI • SOC 2• PCI DSS 3.1• SOX• SSAE 16• NASPO

• ISO 270001 • HIPAA

Work directly with the FCC and State regulatory bodies to ensure current certification/registration status and compliance with various regulatory reporting requirements

BroadSoft Contact Center Yes NICE InContact Integration Cisco HCS Cisco

United States • Global presence

• North America • South America • Europe • Asia/Pac

• North America • EMEA • Asia/Pac

• Nationwide

Over-the-top, MPLS Professional Services Over-the-top, SD WAN Certified providers, MPLS

Over-the-top, MPLS, SD WAN Professional install available

• Open API • CRM: Microsoft Dynamic, Salesforce, Sugar, Clio

• Misc.: Go Integrator can be used for many other integrations

• CRM: MS Dynamics, Oracle, Salesforce, SAP • Misc.: Cisco Jabber

• Open API • CRM: Oracle, Salesforce, ServiceNow, SugarCRM, Zendesk

Microsoft Teams • Misc.: Box, Dropbox, Google for Work, WebRTC, Zapier, Amazon Alexa

• CRM: Verint • Microsoft: SfB • Misc.: Cisco Spark, Calabrio, Egain

• Over 200

• Cisco • Polycom • Panasonic • Vtech IP

• Polycom• Yealink• Audiocodes• Cisco

• Polycom IP • Polycom VVX • Cisco SPA • Cisco • Yealink

• Polycom • Plantronics • Cisco

• Poly/Polycom• Cisco• BYOD

Bundled w/ optional add-ons Varies Bundled w/ Optional Add-Ons$9.99 - $49.99/seat average

A-Z per minute, MRC for DID, Bundled options for domestic

Competitive – work with Channel Manager

Nextiva is the largest privately held UCaaS company in the US, and is the only UCaaS provider with a platform that includes CRM, analytics, surveys, call pops, and more!

Native Skype for Business server w/ PSTN telephony, contact center & video interoperability

RingCentral has vertically and segmentally aligned SMEs available to connect and provide sales support, with 100% commissions. 99.999% guarantee service SLA & BAA Agreement

Largest international voice provider in world. 2k carrier interconnects. 110+ countries ITFS, PSTN Replacement in 22 countries. Fully integrated global network, data center, voice, collaboration, software & cloud solutions

Platform

Gartner Rating

Client Size

Seat Minimum

Sweet Spot

Average Customer

Largest Customer

Top Client Verticals

Compliance

Contact Center

Geographic Focus

Delivery

Key App Integrations

Devices

Pricing

Note

The following chart is an aid to quickly understand our best of

UCaaS Comparison Guide • SMB, 1-100 employees• Mid-Market, 101-1,000 employees• Small Enterprise, 1,001-3,000 employees• Mid Enterprise, 3,001-10,000 employees• Large Enterprise, 10,001+ employees

Verizon Vonage West Windstream

• BroadSoft (SMB - Mid- Market) • Cisco HCS (Mid-Market - Large Ent.)

Vonage Business Cloud Proprietary

Vonage Enterprise Plus BroadSoft Cisco HCS

(Multi-tenant)• WE by Avaya Aura xCaaS (Single-tenant)

(Single-tenant)• WE by Mitel xCaaS (Single-tenant)• WE by Mitel xCaaS Hospitality (Single-tenant)

Leader N/A N/A Visionary

SMB, Mid-Market, Small Enterprise, Mid-Enterprise, Large Enterprise

• SMB • Mid-Market • Small Enterprise

• SMB • Mid-Market • Small Enterprise • Mid-Enterprise • Large Enterprise

• Mid-Market • Small Enterprise • Mid-Enterprise • Large Enterprise

• SMB • Mid-Market• Enterprise

• 1 seat (BroadSoft) • 300 seats (Cisco HCS) 1 seat 25 seats 200 seats

• • WE ( Avaya) – 20 Seats• WE (Mitel) – 250 Seats

• BroadSoft – 20–1,000 seats • Cisco HCS – 1,000–10,000 seats

5–5,000 seats 5–5,000 seats 500–10,000 seats 25 - 5,000 seats

BroadSoft: 10 seats 75 seats 75 seats 700 seats N/A

N/A 5,000 seats 5,000 seats 25,000 seats N/A

• Finance• Government • Education • Manufacturing • Professional Services

• Finance • Healthcare • Legal • Manufacturing • Retail

• Finance • Healthcare • Legal • Manufacturing • Retail

• Construction • Financial • Healthcare • Legal • Manufacturing

• Healthcare • Real Estate • Construction • Professional Services • Financial • Hospitality

HIPAA

• HIPAA • PCI • SOC 2 • SSAE 16 • HITrust• GDPR

• HIPAA • PCI • SOC 2 • SSAE 16

• HIPAA • PCI • SOX

• HIPPA • PCI • SSEA 16

• NICE InContact • Genesys Integration

• CX Cloud Express• New Voice Media (Salesforce only)

• BroadSoft • LiveOps • NICE InContact Integration

• Proprietary • Cisco UCCX

reporting

Aura OceanaMitel Omni Channel

• North America• LATAM• EMEA• Asia/Pac

• North America • Europe • Asia/Pac

• North America • Europe • Asia/Pac

• North America • LATAM • Europe • Asia/Pac

North AmericaCanada is planned for

Over-the-top, MPLS, SD WAN, 4G LTE

Over-the-top, MPLS, SD-WAN

Over-the-top, MPLS, SD-WAN

Over-the-top, MPLS, SD-WAN

Over-the-top, MPLS, SD-WAN

Open API CRM: Oracle, Salesforce , ServiceNow, Zendesk

Misc.: Box, Dropbox, Google for Work, WebRTC, Zapier

• CRM: Microsoft, NetSuite, Oracle Salesforce, Zendesk, Zoho, Sugar CRM, Hubspot

Click2dial, API Integrations • Misc.: Bullhorn, Clio, Google, WebRTC

• CRM: Microsoft, NetSuite, Oracle Salesforce, Zendesk, Zoho • Misc.: Bullhorn, Clio, Google, Jobdiva, WebRTC

• CRM: Salesforce • Microsoft: Exchange, SfB • Misc.: Amazon, Cisco Spark, Google for Work

• Open API • CRM: MS Dynamics, NetSuite, Salesforce, Sugar CRM • Misc.: Google for Work, Telstrat, Teleopti

Teams.

• Cisco SPA • Polycom IP • Polycom VVX • Yealink

• Cisco SPA • Grandstream Panasonic • Polycom VVX • Yealink

• Cisco SPA • Grandstream Panasonic • Polycom VVX • Yealink

• Cisco • Polycom

• Verge• Avaya – Avaya 96x1, J Series• Mitel – 5300 IP, 6900 IP

Bundled w/optional add-ons Bundled w/ optional add-ons Bundled w/ optional add-ons A la carte Bundled & A la carte

Global service in 100+ countries & direct teaming for all opportunities

Global service in 47 countries; 22 data centers

CPaaS platform for Voice / SMS / Video API’s Key System Capable

Global service in 47 countries; 22 data centers Key System Capable

Works with Cisco VARs and provides quota relief to Cisco partners. Cisco’s largest HCS partner

Leverages monthly average of daily peak seat counts Key System Capable

Platform

Gartner Rating

Client Size

Seat Minimum

Sweet Spot

Average Customer

Largest Customer

Top Client Verticals

Compliance

Contact Center

Geographic Focus

Delivery

Key App Integrations

Devices

Pricing

Note

The following chart is an aid to quickly understand our best of

UCaaS Comparison Guide • SMB, 1-100 employees• Mid-Market, 101-1,000 employees• Small Enterprise, 1,001-3,000 employees• Mid Enterprise, 3,001-10,000 employees• Large Enterprise, 10,001+ employees