© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
UCBU Presence & Clients Update
Yves Torjman
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Cisco Unified IP Phone 6921/6941
Hard coded lit line keys labeled (1, 2)
396x81 Graphical Display Headset Jack
Feature set like 7911G & 7940G
Also available in
Charcoal Gray4 LCD Labeled Lit Line keys
Line keys can be used for lines, features/application invocation
Each line shows caller ID on Display
396x162 Graphical DisplayFeature set like 7940G & 7941G
12 Line keys (lit)Paper Labeled
Keys can be lines; feature or application invocation
396x81 Graphical Display
Feature set like 7940G & 7931G
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
Cisco Unified IP Phone 9971Slimline
(5oz/140g)Standard(6oz/170g)
Reference: 7975G Handset = 7.4oz/210g
Attractive, Customizable Appearance:5.6”(14cm) 24 bit Touchscreen Color LCDField replaceable bezelsChoice of colors and handset styles
Effective & Easy to Use:12 Feature Keys, Soft Key Touch TargetsMost commonly used features on fixed hard keys, (ie: hold, conf, trans)Wi-Fi; Bluetooth & USB HeadsetHW supp. for BT, USB & SDIO apps (Future)XML, Java Midlet, Browser (Future) app environments2-way Video with Camera support (UCM 8.0)VGA Streaming Video; Streaming Audio (Future)
Features:SIP TNP Features with Intuitive UEWideband audioIEEE Power over Ethernet (802.3af & at)EnergyWise Support (Future)
Serviceability:Seamless upgrade, soft branding
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
Clients and Presence Product & Technical MarketingAgendaCisco Presence and Clients portfolios
Cisco Unified Presence 8.0
Cisco Unified Personal Communicator 8.0
Cisco UC Integration for Microsoft Office Communicator
Summary
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
Cisco’s Desktop Collaboration Strategy
ChoiceEnd-to-End Cisco Solutions
Blend of premise and SaaS based solutions
Portfolio of Microsoft and IBM Integrations
InteroperableWith Unified IP Phones, Mobility, Contact
Centre, and Business Video
Standards-based
Web 2.0 centric open solutions and API’s
Focus on User Experience across all solutions
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
Cisco Desktop Collaboration solutions
Cisco WebEx
Cisco UC Interoperability
Cisco UC API’s
Cisco UC
Services
Cisco
On-DemandOpen
Interfac
es
Cisco
On-Prem
iseIntegrationsCisco Unified
Communications
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
Cisco Unified InfrastructureServices
Collaboration Architecture for Clients
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
Jabber Integration into Cisco IM/UC solutions
Next-gen Cisco on-premise Presence/IM
Cisco WebEx On-demand Presence/IM
Common Jabber IM & Presence platform
Customer deployment choice
1QCY10
4QCY09
Jabber in Webex Connect platform
Jabber in On-premise UC solution
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
Cisco Unified Presence 8.0 Architecture &Deployment
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
User ManuallySet Presence
Cisco Unified PresenceCUP “Cisco UC Mode” Solution
CUCMDesk phone
MobilityDeviceSoft
Phone
Unified Communications
Client (CUPC)
CCBUExpert Advisor
CCBUAgent Desktops
CUAE/3rd Partyapplications
via CUP API’s
GSM
Unified MobileCommunicator
MS OCS/LCSFederated Contact
Unified Communications
Client (CUPC)
Presence Sources Presence Consumers
Derived Presence
PresentityData Store
FederationIM Router
Hello.. Hello..
Microsoft ExchangeCalendar
Free/Busy
GSM
Unified MobileCommunicator
CUAE/3rd Partyapplications
via CUP API’s
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11
Cisco Unified Presence Components
MicrosoftLCS/OCS
IBMSametime
Carriers /other vendors
PBXs
Unified Communications Manager 6.x, 7.x, 8.x
Cisco Unified Presence 8.0
SIP/SIMPLECTI/QBECSTA over SIP
H.323SCCP
IMAP
LDAPv3
SOAPHTTP/HTTPS
Unity/Unity Connection
Unified Personal Communicator 8.0
MeetingPlace
LDAP
MicrosoftExchange
WebDAV
Third Party Open API
CUMA
JTAPI
XMPP
Unified Mobility Advantage
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12
Cisco UnifiedPresence 8.0
SIP Proxy
Presence Engine / Instant Message Bridge
Instant MessagingCompliance and
Logging
Jabber Session Manager
Jabber XCP
XCP Route Fabric
Third Party Open API
Calendar
Unified CMSync Agents
Third Party XMPP Client (Spark, Adium, Pidgin,
MomentIM, etc)
Unified Personal Communicator 8.x
PostgreSQL
Unified Personal Communicator 7.x
CUMA
Unified Application Environment
SIP Interface
Unified Mobility Advantage 7.x
ODBC
FacetimeIMAuditor
XDB
XMPP
SIP/SIMPLE
CUMA
Unified Mobility Advantage 8.x
Unified CM AXL/SOAP
SIP/SIMPLE
XMPP
MicrosoftExchange
Cisco Unified Presence 8.0 Architecture
future
Cisco Agent
Desktop
ICMICM
Expert Advisor
Cisco Agent
Desktop
ICMICM
Expert Advisor
future
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
Publisher
Publisher
Subscriber
Replication
Cisco Unified Presence Cluster
Rep
licat
ion
Subscriber Subscriber Subscriber
Replic
ation Replication
Cisco Unified Communications Manager Cluster
LDAPv3
LDAP Sync
Enable LDAP Synchronization and Authentication on Communications Manager
Authenticated LDAP Search contexts
Large AD deployments may require Domain Controller promotion to a Global Catalog
Database Sync
Cisco Unified Presence Deployment
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
Cisco Unified Presence 8.0
Cisco Unified CM 6.x/7.x/8.x
Cisco Unified CM 6.x/7.x/8.x
Cisco Unified CM 5.x/6.x/7.x
Cisco Unified Presence 7.x
SIP Trunk
Intercluster PeerIDS Global User Data
AXL/SOAPCTI/QBE
1A
Sub-cluster 1
3A
Sub-cluster 3
2A
Cisco Unified Presence 8.0
Sub-cluster 1
1A
1B
Sub-cluster 2
3A
Sub-cluster 3
2A
Sub-cluster 2
XMPP
SIP SIP
Cisco Unified Presence 8.0 Multi-cluster
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
Cisco Unified Presence 8.0 Enterprise Instant Messaging
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 16
Cisco Unified Presence 8.0 incorporates the Jabber Extensible Communications Platform (XCP)
Jabber XCP feature set is maintainedSignificant amount of new IM functionality in Cisco Unified Presence
Instant Messaging FeaturesPoint to Point and Multi-device IM
Multi-user Chat (XEP-0045), Group Chat, Persistent Chat
Text Conferencing Alias management
Peer to Peer File Transfer (XEP-0096)
Offline message storage, delivery, and compliance
Backward Compatible with SIP Instant Message clientsPoint to Point IM between SIP and XMPP IM client
Offline message storage, delivery, and compliance
Enterprise Instant Messaging
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17
Cisco UnifiedPresence 8.0
SIP Proxy
Presence Engine / Instant Message Bridge
Instant MessagingCompliance and
Logging
Jabber Session Manager
Jabber XCP
XCP Route Fabric
Third Party Open API
Calendar
Unified CMSync Agents
Unified Personal Communicator 8.x
PostgreSQL
Unified Personal Communicator 7.x
CUMA
Unified Mobility Advantage 7.x
ODBC
FacetimeIMAuditor
XDB
CUMA
Unified Mobility Advantage 8.x
Unified CM
AXL/SOAP
SIP/SIMPLE
XMPP
Cisco Agent
Desktop
ICMICM
Expert Advisor
Cisco Agent
Desktop
ICMICM
Expert AdvisorThird Party XMPP Client
(Spark, Adium, Pidgin, MomentIM, etc)
Unified Application Environment
SIP Interface
Instant Messaging Compliance & Logging
Note: Sipera is a certified partner supporting IM Compliance & Logging starting with Cisco
Unified Presence 7.x
future
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18
Cisco Unified Presence 8.0 Inter-Domain Federation
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 19
Requires two explicit DNS domainsEach domain being a separate company makes it easy
Supported for a single enterprise, but need to create the separate domains
Security: Solution requires a firewall/NAT/ALG in the DMZ to either terminate the federation connections or have holes opened in the firewall to allow traffic from specific domains.
XMPP traffic is passed through
SIP traffic is terminated and inspected
Inter-Domain Presence/IM Federation
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 20
Microsoft Office Communicator
MicrosoftOffice Communications
Server 2007
Unified CM Internet
Access Proxy
DMZDMZ
Unified Presence 8.0
Unified Presence 8.0
SIP/SIMPLE
Intercluster Peer
Domain A Domain BUnified Personal Communicator 7.x
Unified Personal Communicator 8.0
Unified Presence 8.0
XMPP
Adaptive Security
Appliance
Unified Presence 8.0 SIP FederationCurrently not
supported, but is being looked at for a future release.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 21
InternetUnified Presence 8.0
Unified Personal Communicator 7.x
Unified CM
Adaptive Security
Appliance
DMZDMZ
Unified Presence 8.0
Unified Presence 8.0
SIP/SIMPLE
Intercluster Peer
Domain A
Domain B
Unified Presence 8.0
XMPP
Unified Personal Communicator 8.0
IBM Lotus Sametime Connect Clients
IBM Lotus Sametime 8.x
IBM Lotus Sametime Gateway
Adaptive Security
Appliance
Unified Presence 8.0 XMPP Federation
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 22
Cisco Unified PersonalCommunicator 8.0
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 23
Collaboration Architecture for Clients
Cisco Unified InfrastructureServices
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 24
Cisco Unified Personal Communicator 8.0Highlights
Based on Cisco Unified CSF technology• Rich and Full integration with Cisco UC
• Integrated voice, video, web collaboration, & visual VM
• Click 2 Call functionality from MS office (including SharePoint)
Jabber XMPP based technology• Enhanced Presence & Enterprise IM
• Point to Point, Group Chat, Persistent Chat
• Offline IM capabilities
• Client / Server Side logging & compliance
Business to business Presence & IM federation
Standards-based wideband audio & high-definition video
Enhanced user experience - “New Unified” UI design
Supports Windows XP, Vista, Windows 7
May 2010May 2010
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 25
Cisco Unified Personal Communicator 8.0Enhanced Presence and Enterprise IM
Dual SIP/SIMPLE & XMPP Based Presence and IM
Cisco Unified Personal Communicator 8.0…On Premise:
• Cisco Unified Personal Communicator 8.0• Cisco Unified Personal Communicator 7.x
(SIP/SIMPLE)• Cisco Unified Mobility Advantage /
Cisco Unified Mobile Communicator• Other public XMPP 3rd party clients
B2B & B2C Federation (Inter-domain) • Cisco Unified Personal Communicator• Cisco Webex Connect• IBM Lotus Sametime Connect• Jabber XCP, Google Talk Clients• Microsoft OCS MOC (SIP/SIMPLE)
Cisco Unified Presence 8.0
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 26
*Cisco Unified Videoconference Manager 7 required for Telepresence interoperability. Refer to release notes when available for specific details on supporting HD video.
Cisco Unified Personal Communicator 8.0Video and Media
VideoSoftphone and Deskphone videoH.264 AVC Video Codec
Increased resolutions –Common Intermediate Format (CIF) Video Graphics Array (VGA)High-Definition (HD)
Ad hoc multi-point video conferencing integrationMeetingPlace *Cisco Unified Video Conferencing*MeetingPlace Express VT
Media ImprovementsWideband codec support – G.722, iSACSignaling and Media Encryption (SRTP encryption softphone audio)
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 27
Early UI prototype – subject to change
Cisco Unified Personal Communicator 8.0 Visual Voicemail, Communication History
The Conversation History WindowVisual Voicemail • Integration with Unity and Unity
Connection
• Supports IMAP Idle
• Supports Secure messaging
• Playback to PC speakers
IM history
Incoming, outgoing, missed call history
IM and Call logs stored locally
Presence status
Chat Voicemail Calls
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 28
Early UI prototype – subject to change
Cisco Unified Personal Communicator 8.0 Escalate to a Web ConferenceClick the Web Collaboration button to initiate impromptu desktopsharing from:
IM point to point or group chat
An active audio/video call
On Premise deploymentMeetingPlace 8 (Webex integration)
MeetingPlace 7 and Type I (Webex integration)
MeetingPlace Express 2.0
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 29
New ribbon application integrations for Word and Excel extend click to call functionality in the UC Integration
CUPCOffice Suite Integration (Word & Excel)
Note: User Interface subject to change before final release
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 30
Cisco Unified Personal Communicator 8.0 PC Requirements & Server Components
8.07.17.06.1.4
Cisco Unified Communications
Manager
Cisco Unified Presence
LDAP v3
Required Server Components
8.0 Active Directory 2003Active Directory 2008Open LDAP 2.4
8.07.0
Cisco UnityCisco Unified MeetingPlace
Optional Server Components
8.0*7.1
3500 Series*5.7 & 5.65000 Series*7.1 & 7.0
*Supports multi-point video. Refer to the release notes when available for specifics on HD Video and other details.
8.07.17.0
Cisco Unity Connection
Cisco Unified Video
Conferencing
Cisco Unified MeetingPlace Express
2.02.0 VT*
PC RequirementsWindows XP
32-bit native clientWindows Vista
32-bit native clientWoW 64-bit support*
Windows 732-bit client
WoW 64-bit support**WOW 64-bit does not support deskphone video
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 31
Cisco UC Integration for MicrosoftOffice Communicator 8.0
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 32
Collaboration Architecture for Clients
Cisco Unified InfrastructureServices
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 33
Cisco UC Integration™ for Microsoft Office Communicator 8.0
New CapabilitiesStandards-based wide-band audio & high-definition videoIntegrated voice, video, & web collaborationVisual Voicemail
BenefitsNative to Microsoft Office Communicator rich multi-media collaboration experienceEasier-to-manage single call control architectureInvestment Protection & Lower TCOEasier-to-implement alternative relative to dual call control solutionBundled with CUWL Standard, Business Edition, & Professional
Note: User Interface subject to change before final release
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 34
Cisco Unified Communications Integration™ for MOCFeature Overview (New to 8.0)
Integrated Video in Softphone & Deskphone modes including VGA & 720p (HD)
Adhoc Video Conferencing
Full Screen Video
Seamless C2C Video integration, adherence to CUCIMOC video preferences
Visual Voicemail: message count, filtering & local PC playback
Secure voice message playback
Collaboration: Click to adhoc conference from MOC Contact List & IM Roster (Flash / WebEx web share)
Various User Interface Enhancements (Communication Pane, Conversation Window)
Microsoft Office Ribbon click to call integration
Single line selection for multi line devices
SRST: Failover, login, advanced call control features, softphone mode
New iSAC Audio codec, Advanced call statistics
Support for Separate LDAP Credentials, Secure LDAP (available in 7.0(3))
Windows 7 Support
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 35
Cisco Unified Communications Integration™ for MOCCUCIMOC User Interface Changes in 8.0
Enhanced Communications Tab now includes missed call count and voice message count
Enhanced Conversation Pane now provides access to video and desktop sharing functions.
Right clicking contact now provides access to video and desktop share functions.
Communications Pane
Conversation Window Right click menu
Note: User Interface subject to change before final release
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 36
Cisco Unified Communications Integration™ for MOCEscalate to Cisco HD Video for 8.0
•Impromptu video conferencing via Integration with Meeting Place and Communications Manager supported endpoints, including Telepresence.
Note: User Interface subject to change before final release
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 37
Cisco Unified Communications Integration™ for MOCVisual Voicemail
The 8.0 release introduces voicemail playback from within the Office Communicator client.
Play, Volume and message position are controlled by the user.
Call back options accessible via right click.
Message Filter options provided (new, urgent, today, yesterday….)
If the client is not configured for Visual voicemail then 7.1 client behaviour is provided.
Note: User Interface subject to change before final release
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 38
Cisco Unified Communications Integration™ for MOCDesktop Sharing
The 8.0 release introduces Meeting Place / Webex integration for desktop sharing.
Desktop sharing mode include on Prem integration with Meeting Place 7.0 and Type 1 integration to Webex with Meeting Place 8.0
Launch a desktop sharing
session or escalate from within a call
Note: User Interface subject to change before final release
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 39
New ribbon application integrations for Word and Excel extend click to call functionality in the UC Integration
Cisco UC Integration™ for Microsoft Office CommunicatorOffice Suite Integration (Word & Excel)
Note: User Interface subject to change before final release
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 40
Cisco UC Integration™ for Microsoft Office CommunicatorUnified Client Services Framework 8.0
Cisco UC Integration for MOCCisco UC Integration for MOC
Microsoft Office Microsoft Office CommunicatorCommunicator
Cisco UC TabCisco UC Tab
MicrosoftMicrosoftOutlookOutlook
Call CtrlCall Ctrl VV--MailMail ConfConf LDAPLDAPHistoryHistory
Client Services FrameworkClient Services FrameworkMediaMedia
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 41
Cisco UC Integration™ for Microsoft Office Communicator In Summary, UC Integration 8.0 delivers..
… the ability to extend proven attributes of Cisco UC directly to the desktop
… combines Microsoft IM and Presence with Cisco high definition video and wide band audio based on a proven Cisco Call control platform.
… allows integration to BOTH Cisco on-prem or Cisco SAAS based collaboration
… protects your investment in existing desktop applications
… removes the complexity and higher total cost of ownership of dual call control solutions
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 42
Summary
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 43
UC 8.0 Presence & IM competitive differentiationProven voice and video with a truly Unified Communications experience
Full set of industry leading and proven Enterprise Telephony featuresIndustry standard codecs, CAC, QoS – just another Cisco UCM end-pointEnhanced, high quality video experience
Proven Enterprise IM technology from Jabber acquisitionComprehensive Enterprise IM feature set, incl. integrated Persistent Chat
Unique always-on network-based PresenceTelephony and Calendaring presence always available to ‘Buddies’, even when user is ‘off-line’Network derived wired and wireless location tracking integrated with Presence
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 44
UC 8.0 Presence & IM competitive differentiationContact Center integration – Agent Desktop and Expert Advisor
Unique dual standard support with open architectureUnique dual standard support - SIP/SIMPLE and XMPP
Support for Business and 3rd party Application integration via SOAP, REST and AJAX (Web 2.0) APIs and via XMPP and SIP/SIMPLE interfaces
Open to 3rd party IM/Presence clients – more than 43 XMPP based clients alone
Broad and comprehensive set of FederationsWebex, major vendors (IBM & MSFT), SIP/SIMPLE and XMPP, B2B and B2C
Driving industry standardization to facilitate heterogeneous IM/Presence solutions within a single Enterprise
Converged on-premise and on-demand Enterprise focused UC solutionsUnrivalled Enterprise UC deployment choice: on-premise, on-demand or hybrid
Common Enterprise voice & video capabilities based on CSF, common EIM capabilities based on Jabber
Convergence of User Experience between on-premise and on-demand clients
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 45
Cisco Unified Presence 8.0
The Jabber acquisition brings market-leading, proven Enterprise IM capability to Unified Presence
The Unified Presence competitive advantage of always-on network-based presence will be maintained
Existing, market differentiated presence integrations such as Mobility and Contact Center will be maintained
CUP 8.0 will provide dual standard and open architecture –SIP/SIMPLE and XMPP
Board and comprehensive set of Federations
Deliver proven IM capability from Unified Presence 8.0 w/Jabber
Visual Voicemail integrations with Cisco Unity & Cisco Unity Connection
Escalate to Unified MeetingPlace & Cisco WebEx Web Conferencing
Standards-based impromptu video conferencing via integration with Unified MeetingPlace 8 and Cisco Unified Videoconference Manager 7
Click-to-call from Microsoft Office Applications & Web Browsers
SRST failover for softphone calls
Cisco Unified Personal Communicator 8.x
On-Premise Solution Summary
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 46