© Copyright 2013 Vivit Worldwide

UCMDB The Center of the ITSM Universe April 9, 2013

Brought to you by

Vivit HP Service Management Special Interest Group (SIG)

And our SIG Leaders:

Mary Kay Petersen, Floris Verschoor, Maurice van den Driessche, Laura Walker and Audra Kutz

Hosted by

Mary Kay Petersen HP Service Management Vivit SIG Leader Director, IT Service Management & Enterprise Security Mentor Graphics

Audra Kutz HP Service Management Vivit SIG Leader Director, Minnesota Vivit Chapter Leader, Sales Director for Advanced MarketPlace (AMP)

Housekeeping

• This “LIVE” session is being recorded

• The recording will be available on BrightTALK immediately after the webinar

• Q&A: Please type questions in the Questions Box below the presentation screen

• Additional information available for you behind the “Attachment” button and later on the Vivit website

Agenda

Introductions

Customer Success Story: Medicare

Lessons Learned

Questions/Answers

Today’s Presenters

Roger Case Senior Consultant Advanced MarketPlace Inc.

Christer Svensson Asset Configuration Manager Medicare UCMDB Environment Expert

Medicare Requirements

The requirement was to find a solution to replace an old end of life server performance reporting system (CPMS). Medicare required automated daily, weekly, monthly and quarterly reports of

CPU, Memory and Disk usage information.

Hurdles Install, Configuration and Implementation Bumps along the way . . .

• The system communicated through different networks and V-LAN’s in the enterprise, to be

expected in a highly secure environment. • Involving the correct network and security groups to open the appropriate firewalls resolved

these issues as well as securing proper rights for access to the accounts utilized as the main accounts for logging on to CI’s and databases.

Lessons Learned

Before You Build Do your homework . . .

• Make sure you have good knowledge of where in the Enterprise the servers will be located (networks, zones and vlans) so access between SiteScope, BSM, the Gateway and uCMDB (if used) can be opened up and verified.

• Make sure you have Domain Accounts pre-established with access to all CI’s and Databases you need access to in the Enterprise.

Successes

Goals Reached What Medicare’s UCMDB initiative achieved . . .

• Medicare retired the old unsupported CPMS system. • Medicare has since built out the UCMDB system, adding alerts and notifications for our own use and

benefit. • Medicare integrated and federated its existing UCMDB system into Sitescope, discovering that CI’s in

the Enterprise could be automatically ported over. • Medicare’s system is stable and in use every day of the week and the reports on the health of the

CI’s, performance and status remains invaluable to Medicare’s customers, clients, and Adminstrators.

How Did We Get There?

WARNING TECHINICAL CONTENT

AHEAD

12

The UCMDB Center

HP Universal CMDB

Service Manager

Reduce MTTR, minimize support costs

Process artifacts, RFCs, incidents, problems

BSM

Improve availability, prevent problems

Operational KPIs, end-user performance

Business Service Automation

Business Services based configuration mgmt.

Policies, release process artifacts and DSL

Third party products

Leverage domain specific meta data, process outcomes

AssetCenter

IT financial management, sw/hw asset management

Contracts, ownership, financial, licenses etc.

HP UNIVERSAL

CMDB

CIs, CI attributes, relationships,

business services

SOA Center

Identify rogue web services, map services

SOA library, policies, performance KPIs

Operations Manager

Monitor health and performance, filter events

Performance metrics, deep configuration data

Network Mgmt. Center

Optimize network avail., performance & bandwidth

Network performance, configuration data

Definition of an Application

• Customer known variables (fingerprints)

• Services/Processes/Databases/Specific Attributes in CIs

• Any discovered CIs that relate to a application

How does it all link in?

Dynamic Application Mapping

This is a fingerprint based off of attributes.

Next Steps

UCMDB CI’s Gives You . . .

• Configuration Monitoring (UCMDB)

• Active Monitoring (BSM/Sitescope)

• Creation of Incidents and RFCs (SM)

Questions/Answers

Audra Kutz/Vivit Service Manager Special Interest Group Advanced MarketPlace (AMP) Midwest Sales Manager

akutz@ampemail.com/701.306.4249

www.vivit-worldwide.org