| Date post: | 07-Dec-2014 |
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UEL Approach to Information Strategy
Development & Implementation
Information Strategy workshop @UEL in association with JISC RSC London
31st July 2014
Andy Cook – Chief Information OfficerGurdish Sandhu – Associate Director Information Strategy
Context
Understanding the external and internal Information Environment
External• Rapidly evolving HE sector• Changing data collection requirements of HESA, HEFCE etc.• Performance measurement & Bench marking culture
Internal• Increasing demand for access to quality information • Utilising Information as a strategic asset to drive competitive
differentiation
UEL Information Strategy – SWOT analysis
STRENGTHS WEAKNESSES
OPPORTUNITIES THREATS
• Expanding suite of Business Intelligence reports• Very competent and loyal staff in certain areas (e.g.
IT systems & data)• Good practice of evidence-based approach to some
aspects of planning and corporate strategy• Pockets of excellence in information management• External visibility & reputation in information
management• Positive relationship with external stakeholders e.g.
JISC, HESA, UCISA etc.
• Too few staff with effective information management skills
• Single point of failure across many business processes
• Patchy understanding of our business processes• Fragmented information culture• Lack of understanding to exploit strategic use of
data• Only few schools /services have strategies • Too much operational focus and short-termism
• Willingness to make strategic use of data for competitive differentiation & advantage
• To develop & implement innovative Information Strategy from scratch
• Horizon scanning for all• Development of talent, information
management skills• Digital information archiving & digital
preservation• Embedding evidence-based planning across the
university• Exploit innovative technology • Streamlining of information process
• Loss of some key staff• Poor succession planning & knowledge
management• Uncertainties related to organisational
change• Funding constraints
UEL IS Vision
‘The aim of the strategy is to move the university to a position
where it understands how to use data as a strategic asset.’
To move toward a culture of informed, evidence based decision making,
to use the potential of modern technologies to derive business
intelligence to improve the student experience, better inform course
design, develop the curriculum offer, understand and develop the most
effective pedagogies, better informed research and streamline business
processes. The Information strategy seek to enable a more agile
organisation that is responsive and adaptable to its environment.
High quality, accurate, reliable information
Integrated across systems
Facilitate data sharing & re-use
Single version of the truth
Easily accessible
Fit for purpose
Secure, reliable, resilient
Unambiguous Ownership
Comply with changing requirements
Guiding principles
Continuous Information Management Skills development
Aims & Objectives
To ensure that the university’s processes comply with legislative requirements
and national & international standards.
To protect information security & appropriate use of data
To improve data quality, streamline business processes, improve data security
and more effectively derive business intelligence
To improve the availability and exploitation of management information to support
effective decision making processes
To utilise external data in the delivery of business intelligence to the university
To equip and support staff with data analysis & data interpretation skills
To use information to advance university’s research agenda
Annual review process to ensure continued alignment with External agencies and UEL business requirements and strategic directions
Our Approach to IS development
Living, evolving Information Strategy rather than static document
Adoption of JISC Framework
Taking best practice into consideration
Risk based approach to Information Strategy
Learning from Industry - Gartner
Jisc : The Sequel - Strategy Process Framework
http://www.jisc.ac.uk/uploaded_documents/practiti.pdf
1. Getting Started
II Information Needs
III Planning the Implementation
IV Roles and Responsibilities
V Monitoring and Review
Information Governance
Information Strategy Board
Strategic Use of Data
(Competency Centre Report Designer, BI
developers, Dbase Administrator, adding value,
Information asset administrators’
coaching & training)
IS implementation & monitoring
Information Architecture
Systems, tools and data flow
IAO = Information Asset OwnerIAM – Information Asset ManagerDS = Data Steward
IAO
IAM
DS
VCG Services Schools Research
IAO
IAM
DS
IAO
IAM
DS
IAO
IAM
DS
Info
rma
tion
Go
ve
rna
nc
eIn
form
atio
n D
efin
ition
Information Quality Information Architecture Capability & Culture
Embedded Information
Culture
Fragmented Information Culture
2014 2015 2016
Delivering Information Strategy (IS) @UEL
Information Policy
Defined roles &
responsibilities
Established IS Board
Staffing structure
The case for IS
Developed IS
Defined
information
processes
Identified
information
needs
Defined shared
business
vocabulary
Developed
Data
Dictionary
Develop & implement data
validation & data cleansing plan
Defined Information
Quality standards
Monitoring & review
Design & develop report
repository
Established robust
Technical Infrastructure
Annual
review
process &
technical
improvement
Annual review
Information Skills & Training
Information Strategy 2014-2016
Defined
/refined
analytics
Developed
analytics
