UGI

125 Years Strong

Mission & Vision Statements

Our Vision:

Energy and Ideas to Serve the Future

Our Mission

In a rapidly evolving marketplace, we will deliver competitively priced, high quality energy products and services to customers in our communities in a manner that expands opportunities, meets shareholders' expectations and fosters economic growth.

Steven Sachettawas my contact at UGI and set up my

experience.• Jan Dougherty - works with the HR department.

She explained how every new hire - from engineers to envelope stuffers spend 5 days in each department: Information Systems-Gas Control Department-Electric Division-Call Center-Finance Group.

• UGI believes the more new hires are taught about the company the hire the retainment rate.

• Supervisors have a checklist to be sure each new hire gets a complete orientation with UGI.

Layne Strickler Design

Steve Sachetta creates the “in-house” newsletter for the entire company. He uses LSD in Robesonia for his Graphic Design.

Layne explained how graphic art has always been MAC based.

Some applications used by the art director/graphic designer are: Quark Xpress, Photoshop for all pictures and Adobe inDesign.

Steven Sloathe-UGI Print ShopUGI’s Print shop is responsible for all printing of mailed brochures

The printing process is called Computer to Plate (CTP)

The text and pictures are literally etched onto thin metal plates that are then strapped onto the printing presses according to the number of colors in the publication.

Programs used in the print shop are: Suitcase Fusion (helps align all fonts), Acrobat Professional, & Presstek Printers create the templates.

Desktop Help - Jena

UGI is PC based except for specialized areas.

Programs installed on employee desktops are: Console One - allows remote access to any PC; Access- asset management; Novell Zenworks; Barracuda Filter & Map Frame.

They recycle their hardware every four years.

UGI uses an Intranet in their company stan.ugi.com

Kathy Iglar - Web Designer

Applications used: Dreamweaver; Java Scripts; Photoshop; & Adobe Exchange.

Kathy was great with giving me ideas on how to create a “Web Designer Club.”

She explained how to incorporate colors, register domain names, create templates & to add mission and vision statements.

UGI has a separate site developed for each of their ongoing projects.

B. Hoffman - Ountalaunee Facility

Suggested applications that should be taught in school: Word, Excel (Query Written), Access, CAD & the Internet.

I learned that we purchase gas from a variety of pipelines and store as much as possible.

The flow of gas differs when temperature fluctuates.

I was allowed to alter the flow of gas - for seconds - through the pipeline!

FLAME Project - David StahovichUtilities have historically planned, designed and deployed each

of their major information-technology (IT) systems into the

utility enterprise independently. As a result, these systems

often sit in solitude, incapable of sharing their information with

the rest of the enterprise. Utility IT system integration unlocks

the potential of these legacy products and applications,

enabling a leap forward in capability and efficiency.

At UGI Utilities, a major integration initiative is underway to

increase the efficiency of construction and maintenance

processes as well as electronically enable its field crews. This

initiative introduces four new technologies while integrating

with 14 existing computer systems to enhance the efficiency of

UGI's business processes. Implementation of the four-year

project began Oct. 1, 2003, and will continue through 2007.

FLAME Project ContinuedKey Elements of the FLAME Solution

New Technologies Introduced

Mobile GIS (MapFrame FieldSmart)

Intranet GIS (GE Smallworld Internet Application Server)

Graphical work design/electronic job design (GE Smallworld Design Manager)

Content/document management (EMC Documentum DMS)

FLAME Project ContinuedExisting Business Systems Integrated

GIS (GE Smallworld GIS)

Network-analysis modeling (Stoner SynerGEE)

Work-order management (Severn Trent)

Computer-aided dispatch/mobile workforce (Virynet MobileUP)

Material purchasing (Walker)

Repair/replace analysis (Opvantek Optimain)

General ledger (Oracle E-business suite)

Contractor management

Customer appointment scheduling

Customer information/accounting

FLAME Project Continued

Business Processes Addressed

Call before you dig

Cathodic protection design

Cathodic protection survey

Leak survey

Leak management

Valve maintenance

Map maintenance

Repair/replace

New business

People I’d like to thank

Steve Sachetta and the BCIU for setting me up with this opportunity.