Understanding and Working with Others

Jordi Roman, Wendy Rich, Leigh Jones

Teacher Leadership Academy

Welcome and Introductions

People Hunt

Debrief

NC Teacher Evaluation Process Standard II:Demonstrating knowledge of culture and addressing stereotypes

Morning Goals

Determine participant’s own intercultural conflict resolution style

identify specific cultural differences in conflict style that “make a difference” in participant’s professional activities.Become familiar with your manual

“How rigidly do we adhere to stereotypes?”

Mr. Roman visits Ms. Rich. . .

Think, pair, share

Are the interactions between Mrs. Rich and Maria’s dad appropriate? Why or why not?What non-spoken assumptions impact their communication?What interventions would you propose to “solve” the conflict between Ms. Rich and Maria’s Dad

Conflict

“Conflict is culturally grounded-the way we attempt to resolve conflict is learned from the groups we grew up in during our formative years”

What is the intercultural conflict style – Individual Profile?Describes your preferred approach Comprehensive, scientifically based and validated assessment of different cultural approaches used to resolve conflict ( ICS, page 7).

What is your intercultural conflict style – Individual Profile? Part IComplete the surveyKey point : think about your preferred approach for resolving conflict situations.For example:

When resolving conflicts with another party, my preferred approach is to:

A.Talk to someone in authority

4

B.talk to a friend

1Total=5

What is your intercultural conflict style – Individual Profile? Part II

Tabulate your scoreWhat is:

D/I and E/R scores?

Everything has a . .. Purpose.

Green sheet

http://tammysong.files.wordpress.com/2009/04/intercultural-conflict-model1.jpg

Discussion Engagement

Accommodation Dynamic

45

23

22 23 45

D/I

E/R

Dot your style. . .

Discussion Engagement

Accommodation Dynamic

45

23

22 23 45

GO!

Break

booklets

So, what does “it” mean?

Direct/ Indirect Conflict StyleP. 8-9

Emotional Expressiveness/Restraint Conflict Style

10-11

Share your style with the other members of the group. . .

Think, Pair and SharePage 14 and 15

1. Is your own conflict style similar to the cultural conflict style of your cultural community?

2.How does this relate to the role play?

Intercultural Conflict Style Model (Hammer)

DiscussionDirectEmotionally Restrained

EngagementDirectEmotionally Expressive

AccommodationIndirectEmotionally Restrained

DynamicIndirectEmotionally Expressive

Your turn now

recreate the previous role play (5)AdministratorTeacherParent

Each role will have a different Conflict Style

How did it feel?

How do we bridge to the other styles?

Golden Key to Understanding the Other

What in your experience make you say that? Feel that? Interpret the situation that way?

Intercultural Conflict Management Skills

Mindful listeningMindful reframingFace-management skillsTrust building skills

and:

Collaborative dialogueCommunication adaptability

Goals:Become familiar with the manual

We don’t all smile in the same language. . . But we all love a good laugh.

Questions and comments?

Resources

ESL departmenthttp://www.icsinventory.com/What’s Up with Culture? http://www.pacific.edu/sis/culture/

fulbrightonline.org/documents/Conflict_Resolution_Styles.ppt

Thank you!

Thank you