Understanding Desktop and Mobile Collaboration with...

BRKUCC-2069

Understanding Desktop and Mobile Collaboration with Cisco Jabber

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Agenda

Jabber Architecture

Desktop Clients

Mobile Clients

Webex Collaboration Clients

Jabber Architecture


Collaboration Across Entire Workspace

WebEx Jabber UC Apps (Quad, Show and Share)


Cisco Collaboration Client Integration Cisco Unified Client Services Framework (2nd Generation)

Cisco Jabber

for Mac

Cisco Unified Infrastructure Services

Cisco UC

Integration

for Microsoft

Cisco

Jabber for

Windows

Cisco

Quad Phone Developer &

Integrator SDK

Cisco UC

Integration

for RTX


Cisco Jabber Clients

All-in-one UC Application

Presence & IM

Voice, Video, voice messaging

Desktop sharing, conferencing

Collaborate from Any Workspace

PC, Mac, tablet, smart phone

On-premises and Cloud

Integration with Microsoft Office


Cisco Jabber – CSF2G Capabilities

Cisco Jabber

Instant Messaging

/ Group Chat Enterprise

Call Control Business

Video

Remote Access

Web/Desktop

Collaboration

Visual

Voicemail

Conferencing

App Integration

(MS Office)

Contact

Search

Rich

Presence

User Management

& Authentication

Features not available in all clients


Cisco Jabber Clients and Client Services Framework

Presence and Contact Management

See instantly who is available and how

Search for contacts using optimised predictive search

Customisable rich presence status

Start session using chat, voice and video

Contact mngt using personal groups

Chat and calling history

Business to business and business to consumer federations



Instant Message / Group Chat

* Feature not available in all clients

Standard based XMPP

Encryption point to point and group chat

Emoticons & rich text

Escalation to voice/video

Federated chat to other organisations and services

Chat history and logging

Screen capture for content sharing*


Cloud Deployment Client leverages the

Cisco Webex cloud service

On Prem Deployment Client leverages the

Cisco presence server

Presence and IM can be provided on Prem or in the Cloud


Presence and Instant Messaging Architecture


Cisco Jabber Clients and Client Services Framework - Contact Sources

Based on client operating mode appropriate record sources used.

Auto detect AD/LDAP (on prem)

UC Manager UDS Service

(on prem) CUCM 8.6(2) +

Webex Corporate Directory (Cloud)

Microsoft Outlook (not in first release of Jabber for Windows)



Voice & Video Communication

Standard based voice and video for interoperability

Leverage capabilities of CUCM and network

Soft phone and Desktop modes

High quality audio

High definition business video experience

Visual Integration to voicemail with message transcription

Feature not available in all clients


Cloud Deployment Client uses Webex cloud

service for Point-to-Point Voice

and Video


Voice and Video Call Control Options

Features not available in all clients

On Prem Deployment Depending on Client can

leverage Cisco CUCM or

VCS for enterprise call control


CPVE VAD CNG

Audio codecs

PME

Not exposed via CPVE

• is a standards-based high-definition and

high-fidelity audio/video engine

• enables a revolutionary high-def and high-

fidelity audio and video experience

• is responsible for handling all things

related to audio & video processing

• is a wrapper for (former Tandberg)

Precision Media Engine (PME) library

• CPVE is cross-platform and exposes a streamlined C++ API for easy integration


Cisco Precision Video Engine




Desktop and Video Data Share

Video desktop share providing cross device interop

WebEx Meeting centre integration Feature not available in all clients



Video Data Share via BFCP (CUCM 8.6+)

BFCP (Binary Floor Control Protocol) enables data sharing between BFCP capable endpoints

BFCP Sharing - ability to send a video stream such as a presentation from desktop in addition to the standard main video

Other Jabber Clients

Personal TelePresence

systems

TelePresence Rooms


Cisco Jabber Clients Webex Meeting Centre Integration

Cisco Jabber provides integration into Cisco Webex for:

- Desktop sharing

- Webex Meeting Centre

• Desktop share provides alternative to video sharing

• Meeting Centre escalation gives access to the full collaboration options of Cisco Webex


DMZ

Cisco Adaptive Security Appliance or Integrated Services

Router

WiFi Access Point

or 3G1

INTERNET (SSL VPN)

Unity Connection

Microsoft AD and

Exchange

Communications Manager

U U

Enterprise and UC Applications

Unified Presence

Unified IP Phones

PSTN Mobile Voice

Network PSTN

Gateway

Jabber IM

(cross-launch)

WebEx

(cross-launch)


Seamless Secure Remote Access

WiFi / Mobile



Other apps

Secure

Connect

Jabber

(CSF)

Internet

Local

Resources

Works with existing

Cisco secure

remote access

infrastructure

Encrypted

connection

Jabber app uses

existing protocols

Access to all

enterprise services

for Jabber app

Single app. Secure

connection is a feature.

Other apps do not access

the enterprise network

Gateway**

Unity

Connection

Microsoft

AD and

Exchange

Unified

Communications

Manager

U U

Unified

Presence

Unified IP

Phones


Jabber Secure Connect

** Cisco ASA or ISR

WebEx

(cross-launch)


Hybrid Cloud and On-Prem Options


Cisco Webex cloud service

On Prem Deployment Depending on Client can

leverage Cisco CUCM or

VCS for enterprise call control

Jabber Desktop Clients


Cisco Jabber for Windows

• Standards based Enterprise Call Control

• High Definition Video Support

• XMPP IM & Presence – IM Logging/Compliance

• Screen Capture, Group Chat, File Transfer

• Softphone and Deskphone Control

• Desktop Share and Webex Collaboration

• Visual Voicemail

• Presence Enabled Communications History

• Desktop and Microsoft Office Integration

• Internal and External Federations



Voice/Video Call Control

Jabber for Windows provides two call control options

• Enterprise Call control

• Jabber for Windows integrated with CUCM

• ECC provides desk phone control as well as soft phone

• URI dialling with CUCM 9.0

• Cloud Call Control (Release 2) (only available in cloud deployment)

• Computer to computer calling between users in Webex cloud.



Integration with Desktop Applications

Presence visibility in Microsoft Office suites

Easily start

Chat

Group Chat

Easily escalate to

Voice

Video

Web Share


Cisco Jabber for Mac Presence & IM

Voice / Visual Voicemail

P2P desktop share & file transfer

Webex share and conferencing

Point to Point and Group Chat

Integrated Persistent Chat

IM Logging and Compliance

Soft phone or desk phone control

Integration Mac OS X services

Video due in next release


Cisco Jabber for Windows and Cisco Jabber for Mac

Voice/Video Call Control

Desk phone Control

Jabber controls your desk phone to make and receive call

Soft phone

• Use a headset to make calls directly from your computer



Cisco Webex cloud

service

On Prem Deployment Client leverages Cisco CUCM

and the Cisco presence server

Both the Win and Mac Jabber Clients can use a combination of Cloud and On Prem Services

On-Prem and Cloud options for Desktop

Jabber Mobile Clients


Mobile Collaboration Architecture

VoWi-Fi Unified

Communications

Manager

Presence & IM Unified Presence,

WebEx Connect

service

Web

Conferencing WebEx

Voice

Messaging Unity Connection

Cius & Android

BlackBerry

iPhone/iPad

Nokia

Cius & Android

BlackBerry

iPhone/iPad

Nokia

Cius & Android

BlackBerry

iPhone

iPad (web + video)

Cius & Android

BlackBerry

iPhone/iPad

Nokia


Cisco Jabber (UC) for Android Key Features

Native integration

Voice over Wi-Fi

Handoff to cellular network, deskphone

Mid-call features

Access to corporate voicemail

Corporate Directory Access

Secure connect

Planned

Dial Via Office

Visual Voicemail

Video


Cisco Mobile Generally Available

Voice over Wireless LAN / Wi-Fi

Handoff to mobile network

Mid-call features

Bluetooth headset

Voice Dialing

Business Visual Voicemail

Business Directory Access

SRST / CME support

Planned

Secure connect

Dial via Office

Video

Cisco Jabber (UC) for iPhone


Cisco Mobile for Nokia

Contact List with Presence

On-premises or cloud-based

Call or IM with contacts

Dial via Office (DVO)

VoWiFi integration via Nokia Call Connect

Auto handoff to/from cellular

Voice Message access


BlackBerry Mobile Voice System

Cisco UC Features on your BlackBerry

Native BlackBerry experience

Dial via Office

Voice over Wi-Fi

Move calls, Transfer and Hold

Extension Dialing

Auto-handoff

One Office Identity, One Office Voicemail


Cisco Jabber IM for BlackBerry

Stay connected

Secure IM (including emoticons)

Auto Reconnect if connection lost

Presence status changes

Log in to both desktop and mobile clients simultaneously

On-premises or cloud IM backend

Take action from your contact list

Join an instant meeting

Click to call, email, SMS

Flexible, secure deployment

Single Sign On

Secure, Proxy-less Architecture


Cisco Jabber IM for Cius Stay connected on the go

Secure IM & Presence

Log in to both desktop and Cius simultaneously

Local and directory search

Multiple active conversations

Take action from your contact list 1-Click Start/Join an instant meeting

Click to Call (Voice/Video), Email

View contact details

Tight integration with Cius platform Presence updates to Cius collaboration apps

Syncing of IM contacts to Phone contacts

Flexible, secure deployment Single Sign On



Cisco Jabber IM for iPhone

Stay connected on the go

Single client for on-premise or Cloud

Secure 1:1 IM (including emoticons)

Corporate Directory Search

Push notifications

Take action from your contact list

Start / Join an instant meeting

Click to call, click to email, click to SMS

Cross launch Cisco Mobile (Cisco Jabber) for VoIP calls


Single Sign On

Secure, Proxyless Architecture (SSL/AES encryption)


Cisco Jabber IM for Android Stay connected on the go

Basic IM (including emoticons)

Corporate Directory Search

Contact Management (Add, Accept, etc.)

Log in to both desktop and Cius simultaneously

Take immediate action from your contact list

Start an instant meeting, Join an instant meeting

Click to call, click to email, click to SMS

Cross launch Cisco Jabber for VoIP calls


Single Sign On

Secure, Proxyless Architecture (SSL 3.0, AES Encryption*)


Seamless secure access for on-premise deployment


Cisco Jabber for iPad

Integrated IM/Voice/Video client

High-quality video experience

Interoperate with Cisco TelePresence endpoints

Deployment flexibility with On-Premise and Cloud

Collaboration Architecture and Clients


Collaboration within and beyond organisations


Mobile Conferencing Vision

Deliver a mobile conferencing experience that is

always beyond expectations

Provide high-quality conferencing capabilities

optimised for mobile device and network of

choice

Comprehensive experience that only Cisco can

provide – voice, data, video integrated with the

network and full set of collaboration tools


WebEx for iPhone Host or Attend WebEx meetings

Join meetings from email or calendar invite

Invite attendees

View shared content

Chat privately or with everyone

Pass presenter control

Planned

Video conferencing and VoIP

Single sign-on

Single app for all iOS devices


WebEx video … on iPhone

2-way video o WebEx HQ video

o 1-Touch integration (TP, Tandberg)

o Front & back cameras

o Portrait & landscape

Note: UI shown is conceptual and subject to change.


WebEx video … on iPhone

Multi-party conferencing o Active speaker switching

o Select video to view

o Pinch-open to full-screen

Note: UI shown is conceptual and subject to change.


WebEx for iPad

Mobile Video Conferencing

o 2-way High Quality Video

o Voice-activated video switching

o Multi-point video in carrousel or pinch out to full screen

Schedule, start, cancel a meeting and invite attendees


View shared content, annotations, attendee list

Chat with meeting participants


New High Quality Video Features

Group Chat

Preview video and start sharing when ready

Share whiteboards and other visuals

using the rear-facing camera

Toggle between front and rear-facing cameras

Double tap to enlarge to full screen

Picture-in-picture

Video Carousel


WebEx on AndroidHost Features

Schedule and start a meeting from web or calendar

Invite and expel attendees

Pass presenter control or host control

Mute/unmute other participants

Attendee Features

Attend WebEx meetings with full-screen view

VoIP, call-back, or call-in


Other Features

Compatibility with Android 2.1 + smartphones and tablets

Bluetooth support

Single sign-on


Home Screen Widget – Android Exclusive Widget While Signed In Widget While Signed Out


WebEx for Cius Attend WebEx meetings

o Join meetings from email or calendar invite

o View shared content

o Chat

Host WebEx meetings

o Schedule, start, cancel a meeting

o Invite attendees

o Pass presenter control

Deep integration with Cius

o Escalate to a WebEx meeting from calls, calendar, contacts and IM

Mobile video conferencing


Start Meeting During Call or IM


WebEx for BlackBerry

Host or Attend WebEx meetings

View shared content

View attendee list



Planned:

Single Sign On

Join impromptu meetings


Other Devices

Samsung (select models – Galaxy S & S2)

One-click to start a WebEx meeting with the person you are speaking to on the phone

Samsung Omnia Pro 4

Webex is preinstalled on Samsung Omnia Pro 4

All devices – Mobile Browser

All smartphones have the ability to join Webex via Mobile Browser

No Download required

Attend and view shared content

Summary


Jabber Client Comparison Jabber CUCM

Call

Ctrl

Webex VCS SSA BFCP Presence IM Video

(PVE)

Group

Chat P2P

A/V

VVM

Windows X X R X X X X X R X

MAC X X R R X X R X X X

iPhone X X R X X R X

Andoid X X X R R R R

iPad R X R R R R R R

Blackberry X X R X X

R = Roadmap as of Feb 2012

For Your Reference

Q & A


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