of 22
7/31/2019 Understanding How Teams Work
1/22
7/31/2019 Understanding How Teams Work
2/22
Matching Team To Task
Formal Teams : Cross functional executiveteam.
Informal Teams: formed on adhoc basis
Temporary Project Club etc. Decide early on what style of team is
appropriate for your objectives.
Try to form strong bonds with other teammembers of formal & informal teams.
Find a sponsor a senior individual who
can promote the teams work.
7/31/2019 Understanding How Teams Work
3/22
Matching Team To Task 2..
Remind members that they are all teamparticipants.
Fix goals that are measurable to keep yourteam focused.
Make use of the great power of friendship to
strengthen a team.
7/31/2019 Understanding How Teams Work
4/22
Analyzing Team Roles
Assessing Leadership Qualities
Always choose Leaders on merit regardless of otherconsiderations.
Look for strong team commitment from a Leader.
Leading a Team
Facilitate Inspire Implement
Always reward merit; but never let errors go unnoticed.
Dividing up Roles Team Leader, Critic, Implementor,External Contact Co-ordinator, Idea Person, Inspector.
Remember that everyone in a team thinks in a differentway.
7/31/2019 Understanding How Teams Work
5/22
Balancing Skills within a Team
Finding the Right Balance of Skills
Maintaining the Right Balance of Skills When recruiting people for a team, look for
their growth potential.
Pay close attention to lack of relevantexperience in group members.
Take people out of the team if they do not
perform. Find people with a good level of personal
skills, and help develop them.
7/31/2019 Understanding How Teams Work
6/22
Setting Goals General & Specific
Building a Consensus
Set challenging goals that are still realisticin view of your deadlines.
Analyzing Goals
Consider the aims of individual teammembers when vetting targets.
Harnessing Motivation Do not let failure of one part of a project
jeopardize its overall success.
7/31/2019 Understanding How Teams Work
7/22
Providing Support for a Team
Providing Basic Support
Providing Support from within an organisation:
Sales, Administration, Accounts, Specialisedhelp and support of management.
Insist on having IT support that gives you exactlywhat you want.
Setting up Links with Management
Treat external consultants as team membersKeep your team sponsor informed of progress
7/31/2019 Understanding How Teams Work
8/22
Establishing Team Trust
Learning to Delegate Keep tasks to yourself only if you know
that no one else can do them.
Do not delegate any unnecessary workscrap it.
Give your team the freedom to make itsown decisions.
Encourage positive contributions fromteam members encouraging ideas.
Reorganise Interdependence.
7/31/2019 Understanding How Teams Work
9/22
Maximising Performance.
Ensuring Peak Performance Ensure that allimprovements & new targets are maintained.
Being flexible
-- Acknowledge, Publicise & Celebrate all teamsuccesses.
-- Find an easily assessable way of displaying team
progress daily. Combine Tasks, Team & Individual into a Unifying
Performing Team.
Sharing Responsibility
Awarding Responsibility
Tell each member of a team whichmeasurements set the standards
7/31/2019 Understanding How Teams Work
10/22
Improving Team Efficiency
Encouraging Team Work-- Help your team find a way to changeobstructive group behaviour. Never makepersonal attacks on individuals during reviews.
Understanding Team Development
-- Look for ways to use conflict constructively
-- Remember that relationships will change
overtime.-- Avoid the trap of minimising or ignoring badnews.
7/31/2019 Understanding How Teams Work
11/22
Improving Team Efficiency2..Dealing with stages in the life of a Team:
Forming Storming Norming Performing
7/31/2019 Understanding How Teams Work
12/22
Using Managing Tactics Always conduct a through, open analysis when
projects go wrong. Have an open door policy if you want to be
accessible.
Ask people who bring you problems to bring
solutions.Resolving Conflict
Meet informally as well as formally to discussyour teams progress.
Use dispassionate fact finding as the bestmethod of defusing conflict.
Use your counseling skills in resolving conflicts.
7/31/2019 Understanding How Teams Work
13/22
Communicating effectivelyEnsuring Accessibility Keep the team members in close proximity to
ease communication. Set aside areas in which people can meet and
talk informally.
Communication Methods Encourage the free flow of communication
between colleagues.Invest in the most appropriate technology, and
keep it up-to-date.E-mail, software packages, video-conferences,
video-links, a good telephone system with facilityfor conferences etc.
7/31/2019 Understanding How Teams Work
14/22
Running Team Meetings Change the Chairperson at each meeting to
involve everybody. -- Matrix type of Team
Try to delegate as much as possible to othermembers of the team.
Distribute agendas in advance of the meetingto give your team time to prepare.
Meeting types: Team Meetings, FocusGroup, Progress Meeting, One to One,Workout Meeting, Reporting Meeting.
7/31/2019 Understanding How Teams Work
15/22
Networking a Team
Understanding the need for support
Finding sponsors Removing Work-Related Problems
Dealing with Problem Individuals
-- Cultivate all relationships that may be useful tothe team.
-- Try to keep all team relationships on evenkeel.
-- Make sure that good news is heard & clearlyunderstood by all the relevant people.
-- If trouble is brewing in any team relationships,deal with it quickly.
7/31/2019 Understanding How Teams Work
16/22
Sharing Information outside a team
Communicating from Inside
-- Arrange social contacts with other parts ofthe organisation.
Maintaining Contact
-- Keep a record of contacts with valuablepeople you meet outside the team or office.
Cascading Information-- Passing Information down the line is the cascade.
More the layers the greater the chance ofdistortion, lack of comprehension andperception.
Hold large meetings, if necessary to avoid this.
7/31/2019 Understanding How Teams Work
17/22
Thinking Creatively
Encourage Creativity
-- Generating New Ideas
-- Look for the good points in an idea & nevercriticise ideas in public.
-- Look for people with experience when seekingproblem solves.
-- Never dismiss brainstormed ideas out of handthat is disheartening & stops the flow of creativity.
-- Resort to Brain storminggroup action thinking
7/31/2019 Understanding How Teams Work
18/22
Dealing with Problems
Treat everyone in the team equally to avoid
causing any resentment. Regard disruptive team members as innocent
until they are proven guilty. Telling individuals they are doing a good job will
build team morale. Always treat team members with respect, even
those who may be creating problems for you. Avoid direct conflict with team members.
Remember to be tough on the problems, not onthe people. Ensure that the whole team is able to learn from
solving problems.
7/31/2019 Understanding How Teams Work
19/22
Improving Standards in a TeamAny systematic approach to improving
performance needs to change existingb ways ofworking. Improving systems Ensure that team members
know about other roles within the group.Build significant improvement targets into every
budget & every team action plan. A teamwithout stretch goals will under perform one thathas them.
Challenge common AssumptionsQuality
applies only to products. Apply quality to everyservice and process in which your team isinvolved.
Involve everybody in target-setting to fosterteam-work & consensus.
7/31/2019 Understanding How Teams Work
20/22
Training a Team
Training helps to improve the technical skills of
team members & develop the managerial &interpersonal relations within a team.
Find the best & best equipped training facilities.
Use consultants to develop in-house Trainingcourses.
Listen to the feedback given by trainees abouttraining courses.
Despite the expense involved in training, it ischeaper than the cost of persisting without it,which will be damaging to performance.
7/31/2019 Understanding How Teams Work
21/22
Adapting to Change
The pace of change is accelerating as marketsbecome more global & technological innovationincreases.
Ensure that teams adapt to external changes.
Appoint someone to monitor any relevantchanges in the market.
Anticipating change. Be prepared to changeeven the most fundamental elements of a plan.
Remember that some people are afraid ofchange.
Look for team members who can advancechange.
7/31/2019 Understanding How Teams Work
22/22
Rewarding Performance
The object of successful reward system is to
motivate teams to improve their overallperformance. Calculate rewards with care &choose the most appropriate types. Financial &incentive-based-schemes- or a combination ofboth are popular.
Pay rise, Bonus Payment, Profit sharing, ShareOwnership, Recognition-Rewards & CompositeRewards.
Allow your staff to have a say when it comes tosetting reward levels.
Conduct personal career progress appraisals atregular intervals.