Understanding Social

Communication At

Workplace.

COMMUNICATION AT WORKPLACE

Contents

What is Communication ?

What is Communication at Workplace ?

Communication process at Workplace

Types of Communication Process

Importance of Effective Communication

Benefits

WHAT IS COMMUNICATION ?

Communication is an exchange of ideas,

feelings and information by speaking,

writing, symbolic or behavioral.

WHAT IS COMMUNICATION AT WORK

PLACE?

Workplace is a physical, concrete thing, that is tangible and actually holds people, relationships and goals.

Workplace communication involves speaking, listening, observing and the ability to understand verbal and nonverbal meanings in the communication process

COMMUNICATION PROCESS AT WORKPLACE

Workplace success depends on the ability to communicate with others.

From developing targeted messages to motivating workers and creating messages that keep us safe with increasing productivity and better work environment, leading to career success.

Effective workplace communication skills are among the skills we assume every worker picked up along the way.

COMMUNICATION IS NOT ONE WAY

It is important to remember that

communication with an employee is not a

matter of one sender and one receiver, rather

an exchange in which you and your

employee are both sender and receiver.

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TYPES OF COMMUNICATION AT WORKPLACE

FORMAL COMMUNICATION

Communication through officially

designated channels of message

flow between organization positions

Official information exchange

Usually found in organizational

charts, policy manuals or

hierarchical structures

INFORMAL COMMUNICATION

Episodes of interaction that do

not reflect officially designated

channels of communication.

is inherent and even a necessary

aspect of organization life.

Creates a relaxed, comfortable

climate

Communication process within an organization is

characterized and molded by the nature of the

organization structure.

In general, there are three types of formal

communications in an organization:

Vertical communication

Upward

Downward

Horizontal Communication

Diagonal Communication

UPWARD COMMUNICATION

• Transmission of messages from lower to higher levels

(commonly initiated by subordinates with their superiors).

• Types of messages: performance on the job, job related problems,

fellow employees and their problems, subordinates perceptions of

organization policies and practices, tasks and procedures.

Benefits

• Managers learns what’s going on

• Employees gain the opportunity to communicate upward

• Promotes morale among all employees

• Facilitates downward communication

DOWNWARD COMMUNICATION

Flows from upper to lower(such as manager to employer or superior to subordinates).

Types of messages: job instructions, procedures and practices information and feedbacks.

Efficient (fast)

Problems:

Information overload

Lack of openness - withhold information even if sharing is important

Filtering - some information is left out

Message can be distorted by adding personal interpretation

The fewer the number of authority levels through which communication must pass, the less information will be lost or distorted

DOWNWARD COMMUNICATION

Flow of messages across functional areas at a given level of an organization (this permits people at same level to communicate directly).

• The flow of information between colleagues and peers

• Trend of flatten org have enhance its importance

• Informal communication

• Facilitates problem solving

• Does not follow the chain of command

• Not recognized as official

DIAGONAL COMMUNICATION

• Communication that cuts across both work areas

(functions) and organizational levels.

• In the interest of efficiency and speed.

• Important when members cannot communicate

through upward, downward, or horizontal

channels.

COMMUNICATION NETWORK

Sets of employees who have stable contact through which info is generated

and transmitted.

Types of Communication networks

Chain Network

Communication flows according to the formal chain of command, both

upward and downward.

Wheel Network

All communication flows in and out through the group leader (hub) to

others in the group

All-Channel Network

Communication flows freely among all members

of the work team

IMPORTANCE OF EFFECTIVE COMMUNICATION

Effective communication is required at various levels and for various aspects in an organization such as:

• For manager - employee relations

• For motivation and employee morale

• For increased productivity

• For employees

BENEFITS OF EFFECTIVE COMMUNICATION

• Build consensus for decisions

• Develops good relationships among the team members.

• Build loyalty in a supportive climate.

• Unleash creativity within yourself and others by building on each other's ideas.

• Motivate others to work more effective

• Improves information transfer

• Improve teamwork.

• Key for Success

Presented by:

Akshay Seth (A2305212448)

Aparna Bharti (A2305212446)

Chirag Jhamb (A2305212441)

Neha Bajiya (A23052124405)

Pallavi (A2305212422)