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© Intense Technologies Limited © Intense Technologies Limited www.in10stech.com Customer Engagement Hub UniServe™ E-hub
| Date post: | 20-Mar-2017 |
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© Intense Technologies Limited© Intense Technologies Limited www.in10stech.com
Customer Engagement HubUniServe™ E-hub
© Intense Technologies Limited
Customers Want Service Provider Should
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Best in class service
Awareness on transactions
Control over Account
Quick response to request & queries
Quick response to request & queries
Inform activities to all stakeholders
Quick resolution of trouble tickets
Compliant to regulatory bodies
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Business Scenario
Various stakeholders have expectations that need to be met
© Intense Technologies Limited
UniServe™ E-hub
UniServe™ E-hub is an end-to-end, powerful two-way customer engagement hub
Communicates with internal and external stakeholders more rapidly and effectively
Real-time interactions based on specific events and user preference
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With UniServe™ E-hub drive
customer engagement for
effective customer experience
across channels throughout
the entire customer lifecycle
© Intense Technologies Limited
Internal & External Stakeholders
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Customers
Channel Partners
Retailers
CSRs
Account Managers
Other Stakeholders
E-hub
UniServe™ E-hub connects to your various stakeholders to provide a single point of contact
© Intense Technologies Limited
Types of customer interactions
Actionable account alerts – allows end users to set thresholds to trigger an alert, take immediate action based on the notification received
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Allows scheduling notifications on a regular basis (daily, weekly, monthly) as defined by the user through business rule configuration.
Notifies end users of a specific events such as bill dispatch & due date, irregular activity, etc.
Allows bulk engagements (batch processing) to be sent to a large customer base with highly personalized promotions / updates / news / events etc.
© Intense Technologies Limited
Functionalities
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Capability to interact & integrate with multiple applications to send streamlined communications
Data feeds from various sources
Supports enterprise Databases like Oracle, DB2, MSSQL
End-to-end tracking of communications sent from various sources
2 way HTTP based interaction ability
Highly secure communications between the systems
Deliver personalized real-time engagements to your customers across their lifecycle
© Intense Technologies Limited
Dear @{CUSTOMERNAME}, Bill amount of $@{AMOUNT},For month of @{MONTH}.Due date is @{DATE}
Functionality – Message Template
Web based GUI template management system for faster change management by any business user
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Estimado @{CUSTOMERNAME}, Bill cantidad de $@{AMOUNT},Para el mes de @{MONTH}.Fecha de vencimiento es @{DATE}
Multi-lingual capability
© Intense Technologies Limited
Functionality – Notification Manager
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Process pre-configured message template with personalized data
Omni-channel notification are supported like Email, SMS, Flash SMS, HTTP, etc.
Reports and analytics to know the effectiveness and efficiency of each application
SMS
HTTP
AlertsEngine
© Intense Technologies Limited
Functionality – Inbound Communication
Secure & automated response to inbound customer requests
through SMS, Email, HTTP, etc.
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Inbound communications
Eg – Request bill
Inbound communications
Eg – Check balanceUniServeEngine
Business Applications
Connecting with various applications
Customer responses through SMS, Email, Web & other Communications Channels
Server
© Intense Technologies Limited
Benefits
Increased revenues : Engage with proactive, contextually relevant, perfectly-timed engagements to guide customers to purchase and increase sales•Better brand loyalty•Effective marketing•Increased sales
Cost effective : Automation of customer engagement results in reduced manual interactions thereby reducing operational expenses•Reduced operational expenses•Reduced manual interactions•Reduced manpower costs
Strategically proactive : Analyse customers across their entire lifecycle and gain real-time insights to engage them more effectively•Proactive engagements•Faster resolution•Bypassed human errors
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© Intense Technologies Limited
CORPORATE HEADQUARTERS
INDIAA1, VikrampuriSecunderabad – 5000 09. Telangana, INDIATel: +91-40-44558585 / 27849019 / 27844551Fax: +91-40-27819040e-mail: [email protected]
EUROPE
UNITED KINGDOM200 Brook Drive, Green Park, Reading UK, RG2 6UBTel: +44 7825 664 259e-mail: [email protected]
AMERICAS
UNITED STATES OF AMERICA10481 NW 36 Street, Miami FL 33178 Tel: +1 954 545 2037, 305 509 1250e-mail: [email protected]
MIDDLE EAST AND AFRICA
UNITED ARAB EMIRATESHamriyah Free Zone,P.O.Box 53142, SharjahTel: +971-4-2653202 / 56-6499568e-mail: [email protected]
ASIA PACIFIC
SINGAPORE9, Temasek Boulevard # 19-05Suntec Tower 2, Singapore 038989Tel: +65-8288-1859e-mail: [email protected]
Intense Technologies Limited
About Intense Technologies
Intense Technologies Limited is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA and APAC. Our enterprise software products are used globally by Fortune 500s for digital transformation of their mission critical, customer-facing processes that result in increased revenues and improved customer experience.
We have a strong track record of deploying our highly scalable product suite to Banking & Financial services, Insurance, Government, Utilities, Manufacturing and Telecommunication enterprises. We serve customers in 30+ countries across 4 continents, with a 70% market share in Telecom in India
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