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- 1 - Unified Communications in ContextComputing Magazine Web Seminar – February 2008
Copyright 2008 Freeform Dynamics Ltd www.freeformdynamics.com
Unified CommsWhat is it, why does it matter, and how do you get it?
Dale VileFreeform Dynamics Ltd
+44 1425 620008
- 2 - Unified Communications in ContextComputing Magazine Web Seminar – February 2008
Copyright 2008 Freeform Dynamics Ltd www.freeformdynamics.com
LET’SCOMMUNICATE
Everyday business communication
- 3 - Unified Communications in ContextComputing Magazine Web Seminar – February 2008
Copyright 2008 Freeform Dynamics Ltd www.freeformdynamics.com
MODES OF COMMUNICATION
TelephonyElectronic mail
Text MessagingInstant messagingDoc/screen sharingTele-conferencingWeb-conferencing
Everyday business communication
- 4 - Unified Communications in ContextComputing Magazine Web Seminar – February 2008
Copyright 2008 Freeform Dynamics Ltd www.freeformdynamics.com
Everyday business communication
MODES OF COMMUNICATION
TelephonyElectronic mail
Text MessagingInstant messagingDoc/screen sharingTele-conferencingWeb-conferencing
- 5 - Unified Communications in ContextComputing Magazine Web Seminar – February 2008
Copyright 2008 Freeform Dynamics Ltd www.freeformdynamics.com
Everyday business communication
MODES OF COMMUNICATION
TelephonyElectronic mail
Text MessagingInstant messagingDoc/screen sharingTele-conferencingWeb-conferencing
- 6 - Unified Communications in ContextComputing Magazine Web Seminar – February 2008
Copyright 2008 Freeform Dynamics Ltd www.freeformdynamics.com
Everyday business communication
Mobile voicemail
Mobile voicemail
Officevoicemail
Officevoicemail
SMSInbox
SMSInbox
EmailInbox
EmailInbox
IMcache
IMcache
Yellowstickies
Yellowstickies
- 7 - Unified Communications in ContextComputing Magazine Web Seminar – February 2008
Copyright 2008 Freeform Dynamics Ltd www.freeformdynamics.com
Everyday business communication
£
!
COST & OVERHEADPROCESS DELAYS
BUSINESS RISKMISSED OPPORTUNITY
USERFRUSTRATION
USERFRUSTRATION
- 8 - Unified Communications in ContextComputing Magazine Web Seminar – February 2008
Copyright 2008 Freeform Dynamics Ltd www.freeformdynamics.com
Enter Unified Communications
UNIFIED COMMUNICATIONS
Presence awarenessDevice awareness
Rules based routingMedia transformation
Unified directoriesUnified Inbox
Process integration
- 9 - Unified Communications in ContextComputing Magazine Web Seminar – February 2008
Copyright 2008 Freeform Dynamics Ltd www.freeformdynamics.com
How are organisations getting there?
UNIFIED COMMUNICATIONS
PBX end-of-life/upgrade or green field office
Messaging infrastructure upgrade/extension
- 10 - Unified Communications in ContextComputing Magazine Web Seminar – February 2008
Copyright 2008 Freeform Dynamics Ltd www.freeformdynamics.com
The two solution provider camps
UNIFIED COMMUNICATIONS
Traditional telephony & networking vendors
Messaging/collaboration software vendors
