UNIFIED UNIFIED COMMUNICATIONSCOMMUNICATIONS

OEM Presentationesna technologies inc.

Unifying & Simplifying Enterprise Communication

08/11/10

Esnatech History and BackgroundEsnatech History and Background

Established in 1989 in Toronto Canada as local messaging & IVR developer

Privately held software company with over 50 employees and 3 regional sales and development offices in the United states and Russia

1995 Launch 1st Windows based CTI based voice mail platform..Telephony OfficeLinX

1999 launch e-LinX, HTML based voice mail solution for the Microsoft Small Business Server

2000 & 2001 esna ranked number 5 & 4 in the industry for enterprise UM sales and deployments

2002 sign global OEM with Active voice for Seven Speech platform and European Voice mail

2002/2003 Esna Signs Mitel networks, & EADS Telecom as international OEM partner for Unified messaging solution

2006 Launch globally with AASTRA Telecom

2007 Launch Voice Mobility (VMY:TSX) to global OEM agreement

Over 100,000 ports sold world wide of the Telephony OfficeLinX platform in over 28 different countries worldwide

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What we do……What we do……V

ALU

E

1992 1996 2001 2002 2007

Support center

2005

Professional Services

Develop Custom OEM solutions

Private label Messaging solutions

Sell PC based messaging solutions to VARS worldwide

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Value ChainValue Chain

Software DevelopmentSoftware Development

Project ManagementProject Management

Application DevelopmentApplication Development

Product ManagementProduct Management

Sales EngineeringSales Engineering

Professional ServicesProfessional Services

QC & VerificationQC & Verification

Unified Communication

Solutions!

Software & Turnkey platforms

Original Equipment Manufacturers

Resellers & Technology Partners

End U

sers

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Core CompetenciesCore Competencies

Project management

Product management

Development

Professional Services

Support System integration

Engineering Innovation

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SolutionsSolutions

Esnatech provides enterprise communications applications to address needs for productivity through: Mobility / presence management solutions Unified communications solutions (email, voice mail, telephony within

Groupware and CRM solutions)

Voice Processing solutions Unified Messaging solutions Speech enabled Mobility servers Fax solutions CTI/Presence platforms Secure messaging solutions Emergency broadcasting platforms Disaster Recovery and High availability solutions

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MarketsMarkets

oCanada & United StatesoMexicooLatin AmericaoEMEAoASIA Pacific

08/11/10CONFIDENTIAL

Executive Team Executive Team 5 decades of experience in the industry5 decades of experience in the industry

CEO – Mohammad Nezarati Founder, Acting CTO

VP Sales & Marketing Davide Petramala

Joined Esna 1993

VP Operations Mehdi Nezarati

Joined Esna 1992

Director Engineering Arno Ermarkaryan

Joined Esna 2002

CFO Anthony E. Burt, CA

Joined Esna 1999

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Esna Tech’s UC PlatformEsna Tech’s UC Platform

POP3

IMAP

WIFI

SIP

DTMF

Speech

HTTP

HTTPS

WAP

XML

SIP

SOA

IMAP

MS Exchange 2000/2003/2007Lotus DominosNovell GroupWiseIMAP servers

Universal Access Gateway to

Content

Esnatech UC Services

GroupWare Services

Enterprise Portals

Business Applications

BEA EIPMS SharepointIBM WebSphere

Microsoft CRM, Oracle, Salesforce.com, Frontpage, ACT, SAP, Netsuite, Binnacle

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UC Server Architecture Overview UC Server Architecture Overview (continued)(continued)

Windows DesktopUC Services

Telephony Infrastructure

Client Gateway Services (UMST)

SMTP Server/IMAP POP 3 Access

Directory Gateway Services (LDAP)

Mail Server Gateway Services (TSE)

Database Access Component (EEAM)

Web Gateway Services:

HTML, WML, IMAP, POP

Admin Tool Reporting Tool Utility Services

IP PBX:SIP/3Com/Avaya

IP Access:SIP/TAPI/MITAI/VTI

PBX CTI Stream:SIP-CSTA/ TAPI/CSTA/

MITAI

Outlook, Lotus Notes, GroupWise

Mobile Device: J2ME, BlackBerry, Windows

CRM, Other DB: Salesforce, SQL Server, Custom

Access

WWW

WAP

IMAP/POP

Desk Phone XML

LDAP Active Directory

License Manager

SMS Connector

Voice Server, FAX Server, IVR Engine

Telephony Gateway Component (EEVoice) Voice, Fax, CTI Services

Speech Services: Nuance ASR/TTS

IP Access:SIP/TAPI/MITAI/VTI

TDM Access:Dialogic/Audiocodes

CTI Services:CSTA/MITAI/TAPI/SIP

ClientApplications

Back OfficeApplications

Mail Server:Exchange, Dominos,

GroupWise, IMAP

Client DB, CRM

Live Communication Server

Database (Sybase)

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Esna’s UC Clients and GatewaysEsna’s UC Clients and Gateways

Desktop Client Mobile Client

Web Access Speech Access

• Primary user interface to UC system

• Access to all user preferences and communication workflows

• Available for MS Windows 2000, XP, Vista

• Standard plugins for MS Outlook, Lotus Dominos, Novell GroupWise, MS Office Communicator, MS Live Messenger

• Access to core functionality of desktop client

• Useful when away from primary computer

• Accessible from any standard web browser using any operating systems: Windows, Apple, Linux, Unix, etc.

• Ability to browse consolidated inbox

• Ability to modify presence

• Secondary user interface to UC system

• Level of access is comparable to the desktop client

• Available for RIM, Palm, Symbian, Window Mobile & Pocket PC, and other J2ME mobile phones and devices

• Integrated with Esna’s LanTalk IM client

• Access to consolidated inbox, presence, contacts, etc.

• Provides access from any telephone, any where

• Provides easy access to communication systems while driving or when computer access or mobile connectivity is limited

• Voice recognition provides seamless navigation

• Ability to browse consolidate inbox using TTS technology

• Ability to browse contacts and initiate new calls

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PBX ConnectivityPBX Connectivity

Works with any TDM or IP telephony environment Analog, Digital, T1/E1 Qsig, SIP, TAPI.Wave, CSTA

SIP

SIP/ TAPI.WAV

SIP

Analog/T1/E1/Digital.SMDI

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Centralized UM-NON networked PBXCentralized UM-NON networked PBX

Same PBX type Talk SIP to each node

Data center

SIP node 1 SIP node 2 SIP node 3

SIP SIP SIP

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Centralized UM-NON networked PBXCentralized UM-NON networked PBX

Same PBX type Talk SIP to each node

Data center

Tapi.wave node 1

TAPI.Wave

Tapi.wave node 2 Tapi.wave node 3

TAPI.Wave TAPI.Wave

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Centralized UM-Non-networked PBXCentralized UM-Non-networked PBX

Different PBX’s Define PBX Nodes Talk SIP to each node Each node has dedicated Gateway or Native SIP

Data center

SIP node 1 SIP node 2 SIP node 3

SIP

AnalogT1/E1

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Centralized UM-networked PBXCentralized UM-networked PBX

Centralized Messaging Connected to Primary PBX See other nodes and extensions through PBX networking

Data center

SIP

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Single Server ConfigurationSingle Server Configuration

Voice Server

CO

LAN

E-mail ServerEnd User

SMDI Link

EEAM – Sybase Database

IMAP4 – Basic UM IMAP Pointers

POP3

UMST – UC Client Manager

VPIM – Networking Services

Web Server – WebClient / Web Report

IMAP TSE – Advanced UM

ASR

TTS

CTI & SMDI Link

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Multiple servers – RedundancyMultiple servers – Redundancy

Voice Server 1

CO

LAN

E-mail Servers

SMDI Link

Voice Server 2

DB / File Server EEAM – Mobilink Server

IMAP4 – Basic UM IMAP Pointers

POP3

UMST – UC Client Manager

VPIM – Networking Services

Web Server – WebClient / Web Report

IMAP TSE – Advanced UM

Sybase Mobilink Client 1ASRTTSCTI Server / ClientSMDI Service

Sybase Mobilink Client 2ASRTTSCTI ClientSMDI Service

IMAP TSE

Optional

Web Server

Optional

Network-Attached Storage - NAS

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Redundancy – Synchronization ProcessRedundancy – Synchronization Process

Voice

Server 1

CO

LAN

Voice

Server 2

DB / File

Server

Using Mobilink we will have an identical database in 3 different locations.

Mobilink is a separate component and it is license per connection

Non UM users will have their messages stored in 2 locations. (Voice Server X and File Server)

The architecture will guarantee 100% Uptime for Voice Services. (CO Dependent)

All messages are globally unique

Sybase Mobilink Client 2

Message Files 2

NAS

MobilinkServer

Sybase Mobilink Client 1

Message Files 1

Message Files 1&2

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What if... scenariosWhat if... scenarios

CO

LAN

Voice

Server 2

Sybase Mobilink Client 2

Message Files 1

NAS

MobilinkServer

Sybase Mobilink Client 1

Message Files 1

Incoming traffic has to be redirected to Voice Server 1

Database info is still available from any of the Sybase points of access

Second point of storage for Messages become active

Voice access and other Services are still available

Voice

Server 1

DB / File

Server

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Recovering SynchonizationRecovering Synchonization

CO

LAN

Voice

Server 2

NAS

MobilinkServer

Sybase Mobilink Client 1

Message Files 1

Voice

Server 1 Mobilink will re-

synchonize the dabatases

Message syncronization process starts

DB / File

Server

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Redundancy & ScalabilityRedundancy & Scalability

Multiple Voice Server Administration

Allows for allocation of a single License over multiple servers

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ScalabilityScalability

Some specifications 30,000 users (business rules apply) 288 ports Minimum configuration involves 3 PCs Distribuited Licensing

Break Points for Services Web > 10.000 users per server IMAPTSE > 5000 users per server

Some Business Rules Private subnet for security and traffic control purposes High availability rather than fully redudant MWI only available for Voice and Fax messages.

08/11/10

IMAPTSE is a gateway that is used to provide a single data store for both email and voice messages. Through unifying these stores, this allows the user to have a single access point for all their communication information. Delivers the following benefits:

→ Message management Single message store, or integrated Message store→ Secure wireless messaging Secure UM client for Finance and secure environments→ GroupWare Interoperability MS exchange 2000/2003/2007/ Lotus Domino 6.5-8.0/GroupWise 6.5 and above

Unified Messaging Services:

Access to all messages in E-mail Secure Wireless MessagingUM ServicesUM Services

08/11/10

LDAP Integration:

Integrate Directories with LDAP Environment

The LDAP importer utility is installed automatically on the Telephony OfficeLinX enterprise UC system, and is used as a deployment tool that enables an existing LDAP directory (Active Directory) to be imported and selectively replicated to the voice server. This process allows the installers to quickly create voicemail users in large enterprise installs.

Directories supported:IPlanet Active DirectoryNovell Lotus Dominos

Directory integrationDirectory integration

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Desktop Client and Email PluginDesktop Client and Email Plugin

1. Set the user’s current or planned presence

3. Integrated click-to-call capability using any phone

5. Esna’s integrated messenger including broadcast functionality to IM entire group

7. Access to Esna’s full UC client to change preferences and workflows

9. Consolidated inbox showing emails, voicemail, faxes, IMs, etc.

Outlook plugin pictured (right)

Similar plugin available for Lotus Dominos and Novell GroupWise

1

2

3

45

1

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Mobile ClientMobile Client

1 2

3

4

5

1. The mobile client provides many of the features of the desktop client

3. Menu provides access to functionality embodied in Esna’s directory application

5. The mobile client includes LanTalk (Esna’s integrated IM client)

7. Ability to change location and presence setting though mobile device

9. Includes advanced features like the ability to be notified when a colleague is off the phone

11. Provides live phone status of workgroups

13. Can interoperate with any softphone or wireless softphone

RIM client pictured (left)

Similar clients available for Palm, Symbian, Window Mobile & Pocket PC, and other J2ME mobile phones and devices

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Office Communicator PluginOffice Communicator Plugin

1. Shows current presence indicator

3. Enables a simplified inbox view that allows the user to respond to new emails, VMs or faxes, turns Communicator into a voice mail client

5. Message preview pane (Note: for voicemails, user can directly play the audio through the preview pane)

7. plugin seamlessly integrate into the Office Communicator user interface through tabs

9. Right-click enables easy click-to-call and IM functionality to respond to messages

11. History tab shows a log of recent communications

13. Greetings tab allows user to change current presence and message

Office Communicator plugin pictured (left)

Similar plugins available Skype, Window Live Messenger

Plugins under development for Yahoo! Messenger and GoogleTalk

1

2

3

4

5

3

4

6 7

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Advanced Desktop Client Feature: Advanced Desktop Client Feature: Bluetooth Enabled-PresenceBluetooth Enabled-Presence

1. Enable or disable bluetooth presence

3. Establish device to be monitored (cell phone, PDA, etc.)

5. Establish presence setting when in / out of range

7. Set detailed presence and communication routing parameters

1

2

3

4

3

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WAP Gateway:

Wireless access through any WAP Browser - Cell phones, PDA’s

The Telephony OfficeLinX™ Unified Communication platform offers a Wireless Application Protocol (WAP) interface to their WebClient that is fully synchronized with the enterprise edition GroupWare solution. The current WAP Client offers the following functionality:→ Login/Logout → Check messages → Reply /Forward/ Delete / Create messages → Search/Create folders → Change status → Add/Set phone address → Add notification numbers and addresses → Schedule notification → Send a text message (SMS) to other user

Thin client for wireless accessThin client for wireless access

08/11/10

Text to Speech (TTS):

Access Text & e-mail via any Phone with TTS Playback

The most powerful argument for using TTS technology in the telecom world is the advantage of reducing costs and expediting development by supplanting human recordings. By using TTS prompts, an organization can reduce staffing requirements while improving the speed and quality of customer service. The RealSpeak engine delivers high quality audio for reading back text and e-mail over the phone. Messages can be read back as a voice message and users can reply to e-mails by simply recording a response.

→ Highly scalable

→ Excellent audio quality

→ Multilingual capabilities for text to voice playback

Text to Speech integrationText to Speech integration

08/11/10

Automatic Speech Recognition (ASR)Speech-enabled Corporate Directories

and Data Access with ASR

Telephony Office-LinX ASR module uses advanced Speech Recognition technology provided by Nuance®. An industry leader in Speech Recognition, Nuance deploys the largest number of speech-enabled systems around the world.

Speech-enabled automated attendant and company directory, based on the Industry leading Nuance® 8.5 Speech Engine

Speech access to both personal contacts and corporate directories

Speech enabled IVR services

Speech recognitionSpeech recognition

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UC Server Architecture OverviewUC Server Architecture Overview

Highly modular solution UC services can be enabled / disabled individually

Easy to customize based on customer needs

Deployable on a single server or on a cluster of servers

Primary Server Components Communication system abstractions (wrappers)

UC engines / services

Relational databases

Technical libraries

Unparalleled Interoperability More than 100 different PBXs from all major vendors: Cisco, Nortel, Alcatel, Siemens, Avaya, NEC, 3com, etc.

Integrated IP telephony support: SIP, TAPI, CSTA, SIP-CSTA

Out of the box connectors to enterprise applications: Salesforce.com. MS CRM, MS Outlook, Goldmine, Act, etc.

All major email platforms: Microsoft, IBM, Novell, any IMAP-compliant platform

Databases: Sybase, MS SQL, MySQL, Oracle, any other SQL database

3rd party technology: ASR, TTS, Fax

08/11/10

Timing Initiative Description

Q108 • Speech Access

• Fixed to Mobile convergence

• Integrated Presence

• Integrated biometric based security using the user’s Voice Print to access mailbox

• Speech navigation of mailbox

• Call handoff between wireless and office phone networks

• Extended PBX functionality, such as hold/transfer while on mobile phone

• Seamless handoff from one device to another

• Plug-in and support for Office Communicator, Skype, Live Messenger etc.

Q308 • Personal Assistant

• Portal Integration

• Enhanced Speech Commands

• Enhanced Client experience

• Extend speech access to calendar and tasks

• Add Lotus and Groupwise Calendar and Contact support

• Further develop the Esna SOA with enterprise middleware and portal solutions

• Further develop speech navigation to provide full speech access to system functions

• Enhance the client applications to include all telephony functions, such as setup/tear down of conferences, SIP media built into the client application, Integration with Lotus Sametime

Q109

and

Beyond

• Intelligent Assistant • Detect user behavior on how UC services are used and build models around predicting user behavior to make UC system more intelligent

34

Product RoadmapProduct Roadmap

UNIFIED UNIFIED COMMUNICATIONSCOMMUNICATIONS

OEM Presentationesna technologies inc.

Unifying & Simplifying Enterprise Communication