25/11/2011 John Miller Crafting Results UNIFIED COMMUNICATIONS
10:48 AM 1
UNIFIED COMMUNICATIONS
Sun Mon Tue Wed Thu Fri Sat
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30
November 2011 People
Activities
Calendars
25/11/2011 John Miller Crafting Results UNIFIED COMMUNICATIONS
10:48 AM 2
U nderstanding Unified Communications is important to systems integrators, software
implementers, and other technically focused organizations. The ability to compre-
hend and thus use Unified Communications will be paramount to the future of com-
munications. Both technical communications in
the traditional sense but also the use of chat,
presence, web conferencing, document sharing
and collaboration in general.
A basic definition would be
“Communications integrated to optimize
business processes,” but such integration
can take many forms, such as: Users simply
adjusting their habits, manual integration
as defined by procedures and training,
integration of communications into off-the
-shelf tools such as Outlook, Notes,
BlackBerry, Salesforce.com, and many
others, or purpose-specific integration into
customized applications in specific
operating departments or in vertical
markets such as healthcare.
http://en.wikipedia.org/wiki/
Unified_communications
http://en.wikipedia.org/wiki/
UNIFIED COMMUNICATIONS
noun /kəˌlabəˈrāSHən/ collaborations, plural
The action of working with someone to produce or create
COLLABORATION
25/11/2011 John Miller Crafting Results UNIFIED COMMUNICATIONS
10:48 AM 3
Objectives
To understand what Unified Communications entails
To understand the potential of the technology
To understand what these goals mean for the business world
To understand what advantages might be gained
To understand the Governance opportunities
Understanding the ramifications for our industry
Our Objectives
The capability to communicate
seamlessly with external
organizations
Increased Operational
Effectiveness due to better communicati
ons
System and Human
interaction made seamless due to
process (business activity)
alignment
Better Decision Making due to
increased communications
The ability to measure effectiveness due to
increased communications
Organizational Rewards
25/11/2011 John Miller Crafting Results UNIFIED COMMUNICATIONS
10:48 AM 4
Technological Equation = Business Value
UC=(T+M+CC)P
VoIPTDM
Networks Infrastructure
Telephony
Instant Messaging
EmailVoicemail
Messaging
AudioVideoWeb
DocumentsVersioning
Business Process Monitoring
Business Process Mapping
Conferencing & Collaboration
Unified Communications Equation
25/11/2011 John Miller Crafting Results UNIFIED COMMUNICATIONS
10:48 AM 5
http://en.wikipedia.org/wiki/
Presence_information
http://en.wikipedia.org/wiki/
Instant_messaging
http://en.wikipedia.org/wiki/
Web_conferencing
http://en.wikipedia.org/wiki/Desktop_sharing
http://en.wikipedia.org/wiki/Collaboration
Technological Components
TCP/IPIPTV
Presence
Ability to see who in Solvera is online and available
Instant Message Web Conference Desktop Share
Document Collaboration
Document Sharing
BroadbandCopper
WirelessMobile
Internet Protocol
Telephony
25/11/2011 John Miller Crafting Results UNIFIED COMMUNICATIONS
10:48 AM 6
Nortel, AT&T, British Tele-
com, Deutsche Telekom
Unified Communications came from the boom in net-
work growth in the 1990’s. Various protocols and hard-
ware were developed to deal with issues such as:
Security
Data transport
Storage
Human interface
Origins
Materials and Methods
NEW!NEW!
something
http://ieeexplore.ieee.org/search/freesearchresult.jsp?newsearch=true&queryText=unified+communications&x=0&y=0
I ntegrated Technical Services
Teams that work from ideas to execution
Knowledge workers building co-operative
systems from end to end.
All workers are knowledge workers.
The work of running a business moves from paper to the
electronic and thus the management can be controlled
and measured and tweaked to create business value.
T elepresence
Business Process Execution Language (BPEL)
Business Process Model and Notation (BPMN)
Business process modeling
workflow
workflow engine
All ON THE SAME PAGE
25/11/2011 John Miller Crafting Results UNIFIED COMMUNICATIONS
10:48 AM 7
Unified communications gives business the ability to know
each step in a business process. When each step is
understood clearly it can transformed into Business Process
Modeling Language.
Standardization of Process
Repeatability of actions; many actions in business are machine to
machine with human intervention designated at particular
junctures. This can be analyzed in BPML and generated into a
codebase. Full automation of services which once built can
reduce the vulnerability of human driven systems
Elimination of process redundancy; it allows for the measurement of each
and every business transaction, thus allowing for process improvement.
Governance
Results
Operational Excellence
Technical Excellence
Managerial Excellence
Corporate Governace
25/11/2011 John Miller Crafting Results UNIFIED COMMUNICATIONS
10:48 AM 8
Objectives
To understand what Unified Communications entails
To understand the potential of the technology
To understand what these goals mean for the business world
To understand what advantages might be gained
To understand the Governance opportunities
Understanding the ramifications for our industry
Our Objectives are our Clients’ Objectives
The capability to
communicate seamlessly with
external organizations
Increased Operational
Effectiveness due to better communicatio
ns
System and Human
interaction made seamless due to process
(business activity)
alignment
Better Decision Making due to
increased communications
The ability to measure effectiveness due to
increased communications
Organizational Rewards
Operational Excellence
25/11/2011 John Miller Crafting Results UNIFIED COMMUNICATIONS
10:48 AM 9
Conclusions
Corporate Community
Adjoined Systems
Managed Information
Governance
Collaborative Future
25/11/2011 John Miller Crafting Results UNIFIED COMMUNICATIONS
10:48 AM 10
References
^ a b Pleasant, Blair (2008-07-28). "What UC is and isn't". SearchUnifiedCommuni-
cations.com. Retrieved 2009-04-01.
^ UCStrategies on "What is Unified Communications?"
^ Rick McCharles Article on UC
^ UCStrategies on "A Short History of UC"
^ History - Courtesy of Mark H. Turpin, Senior Consultant - Unified Communica-tions, Calence, LLC
^ IBM Aims Sametime at Microsoft, PCWorld, June 26 2006
^ Gates launches Microsoft VoIP portfolio, CRN, October 16, 2007
^ Linux unified communications suite launches in beta, PC World, March 9th, 2008
^ a b www.ucif.org
^ http://www.marketwatch.com/story/global-communications-leaders-form-industry-alliance-to-deliver-unified-communications-interoperability-2010-05-19?reflink=MW_news_stmp
http://en.wikipedia.org/wiki/Unified_communications
http://www.webconferencing-test.com/en/tools/mslivemeeting/review
http://www.webex.com/overview/index.html
http://www.microsoft.com/en-us/office365/lync-online.aspx#fbid=dCqhrA6sgpq
http://en.wikipedia.org/wiki/Comparison_of_web_conferencing_software
http://www.cisco.com/web/CA/solutions/unified_index.html
http://msdn.microsoft.com/en-ca/sharepoint/gg153540.aspx
http://www.microsoft.com/en-us/office365/online-software.aspx
http://www.intercall.ca/about-us.php
http://lync.microsoft.com/en-ca/launch/Pages/launch.aspx
http://lync.microsoft.com/en-ca/launch/Pages/launch.aspx?SessionID=3
http://go.microsoft.com/?linkid=9751775
http://www.intercall.ca/unified-communications.php
http://www.skype.com
http://www.webex.com
https://www3.gotomeeting.com
SOLVERA SOLUTIONS
Address:
Mobile: +1 306 502 9358
Office: +1 306 757 3510
Company Website: http://www.solvera.ca
Blog: http://johnesmiller.wordpress.com
Phone/Fax/E-mail:
1853 Hamilton Street
Regina, Saskatchewan
Canada S4P 2C1