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Technology Handbook 1
Technology
Handbook
2015 - 2016
UNIS Hanoi2
Our vision for technology at UNIS Hanoi
is that we will be a leader in the region in
the use of technology for learning.
Students and parents are introduced to
the UNIS Hanoi Technology programme
through a series of lessons, workshops
and training sessions. The material that
we cover in those activities can also
be found in this handbook and at UNIS
Hanoi Connect, a place for UNIS Hanoi
training videos and tutorials located at
http://tech.unishanoi.org. The UNIS
Hanoi Technology programme is
dynamic and as changes occur in the
programme, new workshops will be
presented and this handbook will be
updated.
We strive to make technology as
intuitive, usable, and efficient as
possible. Let us know what we can do to
help you get the most out of UNIS Hanoi
through technology.
Sincerely,
Introduction
Michelle Matias
ES Technology Coordinator
Paul Swanson
MSHS Technology Coordinator
Ed Gilbreath
Tech Director
Technology Handbook 3
Technology at UNIS Hanoi 4
Internet Access and Security
Using Your Tablet 5
Distribution and Collection
Caring for your Tablet
Do’s and Don’ts of Tablets
Information Management: Good Practices 7
File Organization
Cloud and Offline Backups
Email Guidelines
Digital Ethics: Responsible Use 9
Social Media and Classroom Habits
Citizenship in a Digital World
Intellectual Property and Creative Commons
Supporting Documents 10
Responsible Use Agreement
UNIS Hanoi Tablet Acceptance Form for Students
Tablet Loss/Damage Programme
Table of Contents
UNIS Hanoi4
At UNIS Hanoi, every student in Grades 4-12 is given a tablet
to use during the year. We are currently using Fujitsu Lifebook
tablets with MS Windows 8.1 and Google Apps. For the time
being, we have found these tools to be the best fit for us as a
school.
All of our tablets are setup to automatically connect to the WiFi
network available on the UNIS Hanoi campus. If you do not
have access to are site that you think should not be blocked,
please inform a teacher and the teacher will contact the Tech
Support Office to have the site unblocked.
Likewise, we expect students to use all technology ethically
and appropriately. Students should not seek to circumvent
our filtering system, hack into the UNIS Hanoi system or hack
the machines of others. We expect everyone to treat both the
equipment and people in the community with respect.
Technology at UNIS Hanoi:
Internet Access and Security
Technology Handbook 5
Distribution If you are in Grades 4 to 12, you will receive the following
equipment when you begin your learning journey at UNIS
Hanoi:
• Notebook PC with Tablet features
• Tablet Stylus
• Electrical Charger
• School-approved Case or Carry Bag
Once you receive these items, you and your parents will need
to read and sign the following documents (see Supporting
Documents):
• Responsible Use Agreement
• Tablet Acceptance Form
The Responsible Use Agreement is a contract between UNIS
Hanoi, parents and students that outlines the terms and
conditions for computer and internet use. This is to ensure
that computers are being used in a safe, appropriate and
responsible manner.
The Tablet Acceptance Form explains your responsibilities to
return the Tablet in good condition when requested by UNIS
Hanoi.
UNIS Hanoi provides the option to purchase the Tablet Loss/
Damage Programme. Please see the school’s Tablet Loss/
Damage Programme Form (see Supporting Documents) for
more information.
Students in Discovery through Grade 3 will have access to
shared devices. Responsibility for the use and care for those
devices will be held by classroom teachers and teaching
assistants.
CollectionIn Elementary, students in Grades 4 and 5 are generally
expected to return their tablets at the end of the year for
inspection and re-imaging. Students in grades 6 through
11 will keep their Tablets during the summer and have them
re-imaged in the beginning of the year. When they do so,
they will need to inspect their tablets for damage and fill out
appropriate paperwork if necessary.
Caring For Your TabletThe tablet is like any piece of required equipment for learning.
It is important that you exercise care to ensure that it is
functioning properly. Here are some guidelines that you should
follow:
Avoid leaving your tablet in warm locations, as the heat may
permanently damage the capacity of your battery. Keep the
tablet cool as much as practically possible.
Complete a charge cycle at least once a month. This means
using all of your battery’s power, then recharging it fully. When
you do this you are ensuring that your lithium-ion batteries are
used for maximum performance.
Do a complete shutdown daily in order to ensure that all
patches and updates are applied to your system.
Keep your tablet away from food
and drinks
Using your Tablet
Carry your tablet safely. Keep your tablet in an
appropriate case or laptop
bag.
UNIS Hanoi6
Tablet Dos and Don’ts
DO:
• Bring your tablet to school fully charged
• Bring your tablet, headphones, and charger to every class
• Backup your data, especially school work
• Put tablets in lockers or tablet carts when at school and not
required for a class
• For younger students: leave your tablet on the cart at the
end of the day
• For older students: take your tablet home at the end of the
day and on holidays
• Have your tablet brought to school if you forget it at home
• Regularly shut down your Tablet (preferably daily)
• Report tablet loss or damage as soon as possible
• Use school and educational software appropriately
• Ask for help when you need it:
- First ask your friend
- Then ask your teacher or tech coordinator
- Last, ask for help from the Tech Support Office
DON’T:
• Drop your tablet on a hard surface, even if it’s in the bag
• Attempt to bypass any Tablet security or programmes that
are meant to be running at all times.
• Place heavy or hard items on your tablet
• Leave tablets in lockers overnight
• Ask another student to take responsibility for your tablet
• Bring your laptop into the Canteen or pool
• Print out documents that can be easily submitted
electronically
• Visit inappropriate websites on the tablet whether at school
or at home
- Note: UNIS Hanoi tablets do filter internet content
regardless of location
• Visit non-educational websites (Facebook, YouTube, etc)
during class time
• Use the internet for activities that violate the Responsible
Use Agreement
Technology Handbook 7
File ManagementKeep Things Tidy: When dealing with lots of files and data,
keeping them organized is important. Begin by creating and/
or saving your files in folders that have already been set up for
you in Google Drive.
One good indication of whether or not you are doing a good
job of keeping your information organized is to look at your
tablet Desktop. If it is filled with files and folders scattered all
over without any organization, you should take a few minutes
to properly file everything. It’s much easier to keep a well
organized system up to date than it is to clean up a messy
system.
Using Software For Productivity: There are several
applications that are available for students to use, such
as Gmail, Google Calendar, and Google Drive. Follow the
guidelines given to you by your teachers as to what program
to use. The same is true when using other online tools such
as the Google Sites, Haiku and blogs. These tools and sites
are intended to stimulate creativity, increase productivity, and
enhance learning. If you find them difficult or confusing, make
sure that you ask for help from another student, a teacher, a
tech Coordinator, or the Tech Support Office.
Naming Conventions: Often it is a good idea to begin the name
of a file with a type of category. For example, a paper that you
wrote in Biology class in grade 10 on photosynthesis might be
named G10 Bio-Photosynthesis. That way, when your files are
listed in alphabetical order, all of the similarly named files appear
next to one another. Use naming conventions as instructed by
your teacher in combination with folders to create a system by
which you can easily find any file on your tablet.
Cloud and Offline BackupsThe school expects students to regularly back up their
files. UNIS Hanoi provides a Google Drive account that can
also be used as a cloud backup service. The programme is
automatically installed in all school tablets and can also be
accessed via the web. An internet connection is required
to access this account at home or in another computer.
Instructions on how to back up can be found at UNIS Hanoi
Connect at http://tech.unishanoi.org.
Students may also want to use a USB or external hard drive to
back up files. SyncToy allows you to set up your external drive
so it synchronizes all of your files and folders from your tablet.
Instructions on how to set this up can also be found at UNIS
Hanoi Connect.
Information Management
- Good Practices
UNIS Hanoi8
Email GuidelinesStudents email accounts are setup for all Grade 4-12
students as means of communication between students
and with teachers. Students can use Gmail to access their
email accounts from any location and device.
Use the following considerations when sending email:
• Use email when the option of face to face communication is
not available.
• The Subject line should clearly state content of and purpose
for the email.
• The use of CAPs in an email indicates that the sender is
shouting. Don’t shout.
• Keep the email concise and to the point.
• Limit recipients in To: and Cc: to appropriate numbers of
people.
• Never use Reply All when a Reply is sufficient.
• Never forward chain-letters or irrelevant messages to the
community lists
• Consider the tone and language of your email before
sending your message. Remember that the person on the
receiving end cannot see your facial expression nor hear
your voice, so always reread your message and check that
it sounds polite.
Technology Handbook 9
Using tablet and other technology in classes can be lots of fun
- sometimes too much fun. Many of us are aware of how easy
it is to get caught up surfing the internet or talking to friends
using social media like Facebook, Twitter, or others.
When you are in class, it is important to stay focused on the
task at hand and not be distracted by recreational sites or
other social media. At UNIS Hanoi we seek to treat everyone
with respect.
Part of giving teachers and other students respect involves
giving your undivided attention when speaking with or listening
to others. When the teacher requests your attention, you
should make a habit of turning down the tablet display so
you are not distracted. Similarly, use of phones in class is
considered inappropriate and will be dealt with by the teacher.
Citizenship in a Digital WorldAll students are expected to understand and abide by our
Responsible Use Agreement (see Appendix). Our top priority
is to make sure that students, staff and parents feel safe
physically, emotionally, socially, and intellectually. If a student
puts himself or herself at risk while using technology, we will
work to help that student understand appropriate physical and
online behavior.
If a student endangers, bullies, intimidates, or harrasses
another student, we will take such an incident very seriously. It
is important for students who are the victims of such behavior
to tell a parent, teacher, or administrator so that we can take
appropriate action. If a student is a witness or sees evidence
of this sort of activity, we expect that student to also report
what he or she has seen. The purpose of this is not necessarily
to get someone in trouble, but to make sure that everyone is
safe while at UNIS Hanoi.
Intellectual Property and Creative CommonsUNIS Hanoi is committed to providing students access to
the best digital media tools to enhance their learning and
to communicate information effectively. The school also
believes in acknowledging and respecting the rights of others
to manage their privacy and identity. UNIS Hanoi expects all
students to respect copyright and fair use guidelines, and to
obtain permission when necessary before using or uploading
media content. Students are encouraged to use resources
that are licensed under Creative Commons (CC), which
enables people to easily share and reuse copyrighted material.
Other useful tips:
• Use a search service that filters results so it
automatically displays CC-licensed work. http://search.
creativecommons.org or Google’s Advanced search filters
are examples of these types of services.
• Appropriately acknowledge your source of information.
There are three things that generally need to go into an
attribution:
• Authorship of the work (preferably as a link to the author’s
profile, website, etc)
Title of the work (as a link to the original work itself)
Type of license. There are six different types of Creative
Commons licenses:
To learn more about the types of Creative Commons licenses
and how to attribute information in your work or publication,
visit http://blogs.unishanoi.org/edtech/creative-commons/
Attribution License
Attribution-NoDerivs License
Attribution-NonCommercial-NoDerivs
License
Attribution-NonCommercial License
Attribution-NonCommercial-ShareAlike
License
Attribution-ShareAlike License
Digital Ethics: Social Media and
Classroom Habits
UNIS Hanoi10
Technology and Learning Vision Statement: We envision
technology as a crucial tool for learning and inquiring that
empowers students to think critically, collaborate and
communicate, thereby supporting the UNIS Hanoi Mission
statement and preparing students to thrive in a global society.
Introduction: With the ongoing implementation of a 1:1
Tablet PC programme, access to technology and information
is no longer a privilege but a necessity. In order to work and
thrive within a supportive school community it is vital that all
members of the UNIS Hanoi community understand what it
means to be a responsible digital citizen. It is also important
that all members of the UNIS Hanoi community understand
that this responsibility extends beyond the walls of the school
and that disregarding this responsibility can have unintended
consequences.
The Use of Technology at UNIS Hanoi: The use of
technology by students and teachers at UNIS Hanoi is for
more than increasing productivity. Technology is integrated
into the curriculum and into classroom practices to allow
students to be creative and innovative, to encourage
communication and collaboration, to develop research
and information fluency, and to encourage critical thinking,
problem solving and decision making.
Responsible Usage Agreement: In order to be a
responsible digital citizen it is important to abide by the
following six conditions:
1. Respect Yourself. I will show respect for myself through
my actions. I will select online names that are appropriate.
I will consider the information and images that I post
online. I will consider what personal information about my
life, experiences, experimentation or relationships I post. I
will not be obscene.
2. Protect Yourself. I will ensure that the information, images
and materials I post online will not put me at risk. I will not
publish my personal details, contact details or a schedule
of my activities. I will report any attacks or inappropriate
behaviour directed at me. I will protect passwords,
accounts and resources.
3. Respect Others. I will show respect to others. I will not
use electronic mediums to flame, bully, harass or stalk
other people. I will show respect for other people in my
choice of websites: I will not visit sites that are degrading,
pornographic, racist or inappropriate. I will not abuse my
rights of access and I will not enter other people’s private
spaces or areas. While on campus I will use the school
network and systems in a responsible and educationally
appropriate manner.
4. Protect Others. I will protect others by reporting
abuse; not forwarding inappropriate materials or
communications; and not visiting sites that are degrading,
pornographic, racist or inappropriate.
5. Respect Intellectual property. I will suitably cite any and all
use of websites, books, media etc. in an appropriate way.
I will use and abide by the fair use rules.
6. Protect Intellectual Property. I will request to use the
software and media others produce. I will act with
integrity.
Supporting Documents
Technology Handbook 11
UNIS Hanoi Technology and Learning VisionWe see technology as an essential tool for learning and
inquiring that empowers students to think critically, collaborate
and communicate, thereby supporting the UNIS Hanoi Mission
statement and preparing students to thrive in a global society.
Being a Responsible Digital CitizenUNIS Hanoi recognizes the impact of information and
communication technologies (ICT) in the educational process.
We believe that when used appropriately, technology provides
opportunities to empower, support, engage and enhance
student learning.
At UNIS Hanoi we use information and technology in safe,
legal, and responsible ways. There are three key parts to
digital citizenship that we abide by. These are Looking After
Myself, Looking After Others, and Looking After Property.
Looking After Myself means...
• I will choose a password that is hard to guess and I will keep
it a secret.
• I will use only my accounts and resources.
• I will select online names that are appropriate and
respectful.
• I will only post images and information that are suitable, and
make sure that whatever I post will not put myself at risk.
• I will not publish my personal details, contact details or a
schedule of my activities.
• I will report any conversations, inappropriate behavior, or
anything happening online that makes me uncomfortable or
unhappy.
Looking After Others means.....
• I will be polite, kind, and appropriate at all times.
• I will use appropriate language when emailing others.
• I will choose to avoid conversations that are unkind, mean
or bullying.
• I will report any conversations I see/hear that are unkind,
mean or bullying.
• I will avoid sites that seem inappropriate. If I accidentally
access these sites, I will click the Back button, close the
page or tell an adult/teacher.
• I will show respect for other people’s privacy by asking
them for permission before getting into their online space.
I will also ask for permission before I post, forward or copy
their pictures and information.
Looking After Property means...
• I will check that the information that I’m using is correct by
using reliable websites.
• I will acknowledge all materials that I find online and cite my
sources appropriately.
• I will ask an adult/teacher for permission before
downloading and/or uploading anything online or to my
computer
• I will act appropriately when visiting and commenting on
other people’s websites, and not make any changes to
someone else’s site unless I ask the owner’s permission.
UNIS Hanoi12
Student AgreementI understand and will follow this Responsible Use
Agreement. If I break this agreement, the consequences
may include but is not limited to removal of computer
privileges and/or disciplinary action such as school
suspension. I also understand that my school network and
e-mail accounts are owned by UNIS Hanoi and are not
private.
UNIS Hanoi has the right to access my information at any
time.
Student’s Name
Student’s Signature
Date
Parent Agreement
As the parents or guardians of this student, we have
read the Responsible Use Agreement. We understand
that technology is provided for educational purposes
in keeping with the academic goals of UNIS Hanoi. We
understand that students will be given guidance on how
to be responsible digital citizens and we will attempt to
model and reinforce that at home. We understand that, to
an age-appropriate level, student’s computer activities at
home must be supervised to provide the highest level of
academic and social support.
Parents/Guardians’ Names
Parents/Guardians’ Signature
Date
Technology Handbook 13
UNIS Hanoi Tablet Acceptance Form for Students
I, acknowledge the receipt
of the Tablet computer on .(date)
I agree to abide by UNIS Hanoi’s Responsible Use Agreement
(RUA) as defined in the Student Handbook. In addition to the
RUA I acknowledge the following obligations to UNIS Hanoi in
relation to the use and care of the Tablet computer:
1. I will be responsible for keeping the Tablet computer in
good working condition. I will return the Tablet as required
by the school in the same condition in which it was
received, excepting normal wear and tear from usage.
Note: Upper and lower case cracks and chips do not
constitute normal wear and tear.
2. I will report any problem with the Tablet immediately to the
Tech Support Office via the Homeroom Teacher, so the
school can determine the repair that is needed.
3. Tablet Loss/Damage programme. Your parents have
the option to purchase the school Tablet Loss/Damage
programme for your Tablet computer. If you wish to cover
your Tablet under the Tablet Loss/Damage, you will have
to sign the Tablet Loss/Damage programme and pay
the annual fee. Please read the Tablet Loss/Damage
Programme form for more information.
4. In Case of Damage. If you damage your Tablet, you are
liable to pay 100% of the repair fee. If you are covered by
the School Tablet Loss/Damage programme, UNIS Hanoi
will cover the cost of the damage repair.
5. In Case of Loss. If you lose your Tablet, you or your
parent must inform the Tech Support Office (for MSHS
students) or your Homeroom Teacher (for ES students)
immediately. You will be expected to give complete
details surrounding the loss. Here are your options
depending on the circumstances:
- If you lose the Tablet within one year of purchase, you
are liable to pay 100% of the replacement fee.
- If you lose the Tablet after one year but before two
years from date of purchase,you are liable to pay 50%
of the replacement fee
- If you lose the Tablet after two years but before four
years from the date of purchase,you are liable to pay
25% of the replacement fee
- If you lose a Tablet that is more than three years old,
you are liable to pay 10% of the replacement fee.
- If you lose a Tablet and you are covered by the
damage/loss programme, you are liable to pay the first
VND5,000,000 (approx $235) of the replacement fee.
6. In Case of Theft. If your Tablet is stolen outside of the
campus, you or your parents must report the theft to the
police and give a copy of the official report to the Tech
Support Office. With a police report and Tablet Loss/
Damage, you are liable to pay the first VND5,000,000
(approx $235) of the replacement fee. Without a police
report and a Tablet Loss/Damage, you are expected to
pay 100% of the replacement fee.
UNIS Hanoi14
We understand and agree to the terms and conditions
above. We have also read and signed the Responsible Use
Agreement.
It is mandatory that BOTH parents or guardians sign UNLESS
IN THE CASE OF A SINGLE PARENT.
(For School Use)
Responsible Use Agreement signed and received
Yes No
Tablet Computer issued by
SIGNATURES EMAIL
Father/Guardian: Mother/Guardian:
Student:
Date:
Technology Handbook 15
Tablet Loss/Damage Programme
To date, students have not been charged for the use of the
tablet computers, however, students have been required to
sign a Tablet Acceptance Form, which effectively transfers
liability for damage to or loss of the computer to the student
and family. Unfortunately, due to the infancy of the insurance
market in Vietnam we have not been able to obtain cost
effective third party insurance to cover student users’ liability.
Accordingly, UNIS Hanoi will embark on the UNIS Hanoi Tablet
Loss/Damage programme (“programme”) for school owned
tablet computers.
The programme will be as follows:
For those users who wish to participate in the programme,
UNIS Hanoi will charge a nonrefundable annual fee (“Fee”) of
VND 1.6 million.
In the event of total loss, through damage, theft or negligence,
resulting in a replacement computer being issued to the
user, the previous programme would be voided, and a
new programme would need to be started. Therefore, an
additional Fee of VND 1.6 million would be charged to the user
(irrespective of whether it is new or used), and the user would
be liable to pay VND 5 million for loss to such issued computer.
Damage or loss attributable to wilful misconduct of the user
will void the programme, and the user will be liable for all costs
relating to the repair or replacement of the computer.
By paying the Fee of VND 1.6 million per year, UNIS Hanoi will
cover the cost of the damage except in the event of total loss
of laptop. If the user does not participate in the programme
the full cost of the repairs or replacement, as the case may
be, of the computer is the responsibility of the user and will be
charged by UNIS Hanoi to the user.
Examples of the cost effect of certain types of loss are
included at Appendix 1.
UNIS Hanoi is offering the programme to all students.
However, participation in the programme is optional. Students
and parents can sign up for the programme and confirm
agreement to the terms of the programme by completing the
application form at Appendix 2.
The programme is a service of UNIS Hanoi that is ancillary
to its educational objective. THE programme DOES NOT
CONSTITUTE ANY FORM OF INSURANCE BY UNIS Hanoi. .
Should you have any queries in relation to the programme, or
the tablet programme in general, please contact the Director
of Finance in the first instance.
UNIS Hanoi16
Appendix 1: Examples of cost effect of certain types of loss
EXAMPLE 1
Total loss of tablet – replacement value VND 42 million
Cost of Fee VND1.6 million
Total cost to user VND 1.6 million
If user did not participate in programme the full cost of
the replacement computer would be charged to the user.
Accordingly, participation would “save” the user VND 40.4
million (VND 42 million - VND 1.6 million).
Once the tablet has been replaced by UNIS the user would
need to pay another Fee of VND 1.6 million, for the newly-
issued tablet.
EXAMPLE 2
Replacement of broken screen – cost VND 10.6 million
Cost of Fee VND1.6 million
Total cost to user VND 9.0 million
If user did not participate in the programme the full cost of the
broken screen would be charged to the user. Accordingly,
participation would “save” the user VND 9 million (VND 10.6
million - VND 1.6 million).
EXAMPLE 3
Replacement of lost & broken parts throughout the year
amounting to VND28.6 million
Cost of Fee VND1.6 million
Total cost to user VND1.6 million
If user did not participate in the programme the full cost
of the repairs would be charged to the user. Accordingly,
participation would “save” the user VND 27 million (VND 28.6
million - VND 1.6 million).
Technology Handbook 17
Appendix 2
Participation in the UNIS Hanoi Tablet Loss/Damage
programme (“programme”)
I, , of Class ,
agree to participate in the programme and confirm and agree
to the terms of the programme for the 2015/16 academic year.
User Name & Class
We, the undersigned, are parents of and
agree to our son/daughter participating in the programme
and confirm and agree to the terms of the programme. We
acknowledge:
(i) That the programme is for the 2015/16 academic year
only and that UNIS Hanoi may not offer such programme
in future years;
(ii) That we have reviewed our own personal insurance
prior to determining whether to pay the Fee and join the
programme; and
(iii) That the programme does not constitute any form of
insurance by UNIS Hanoi as the user is liable for the tablet
to UNIS Hanoi and the programme simply regulates the
amount that is due in certain circumstances.
SIGNATURES
Father/Guardian: Mother/Guardian:
Date: Date:
UNIS Hanoi18
United Nations International School of Hanoi
G9 Ciputra, Tay Ho, Hanoi, Vietnam
Telephone: +84 4 3758 1551 Fax: +84 4 3758 1542 Email: [email protected]
www.unishanoi.org