Unit 1:Introduction to Business Writing

1.1 Overview1.2 Principles of Good Business Writing1.3 Letter Format and Styles

1.1 Overview

Questions to ask:

1. Will readers understand your message?

2. Will readers like the tone the message is delivered?

3. Will readers do what you suggest in the letters?

1.2 Qualities of Good Business Writing

Clarity Correctness Completeness Courtesy

Clarity—tips for word usage

Use simple and concise words.

Examples:

approximately about pursuant to your request as you asked at the present time now enclosed herewith here is/here are at your earliest convenience as soon as possible (ASAP) a substantial segment of the population 25% of people

Clarity—tips for sentence construction

A Sentence should contain only one complete thought.Example: Thank you for your letter of October 25, 2005, complimenting on our company’s reputation and giving us your order, which we will take very good care of. Thank you for your order of October 25, 2005. We are happy to have this opportunity to serve you.

Strong Sentence use active voice. Example:

Your reservation of a double room at our hotel has been taken care of. We have reserve a double room for you.

Sentences should fit together naturally.Example:

We agree with many of the points in your sales report. We shall put some of them into effect immediately. We shall delay action on the remainder and get reports from other sales representatives. we agree with many of the points in your sales report. With the ones we can agree upon, we will put them into effect immediately; but with the others, we shall decide what to do after we have studied reports from other sales representatives.

Clarity—tips for paragraph arrangement

Opening and closing paragraphs are usually shorter than the body paragraphs.1. In opening, we usually state the reason or set the scene for the communication.2. In closing, usually a simple one-liner is all that you need.

Use inverted pyramid structure.The benefit for using the inverted pyramid structure is that it allows your readers to get the most important information early.

1.3 Letter Format and Letter Styles

Parts of a Business Letter1. Heading2. The Opening3. The Body4. The Closing

1. Heading

Return Address (usu. omitted if it is printed on a stationary)

Date line

2. The Opening

Inside address should include: name of the addressee, job title of the addressee, company name, and complete addresse.g. Ms. Sophie LinMarketing ManagerRacauto Company110 Chieh-Shou Rd., Taoyuan 330, TaiwanR. O. C.

Attention Line (optional, only used when you do not know the name of the person to write to/)e.g. Attention: Marketing Department

Salutatione.g. Dear President Lei/ Dear Sir/ Dear Madame, etc.

3. The Body

Subject line (optional, but its use is increasing as it helps both reader and writer)

Message

Tips for compiling the body of the letter: Usually the first and the last paragraphs should be no more than four lines long. All other paragraphs should be no more than eight lines long.

4. The Closing

Complimentary closing Writer’s Name and Title Signature

e.g.

Sincerely yours/Faithfully yours/Truly yours,

Sophie LinSophie LinMarketing ManagerRacauto Company

4. The Closing

Reference initialsUsually include the initials of the dictator and the transcriber. e.g.SME: PRG or MVL/ef

Enclosure NotationAnything included in the envelope with the letter.e.g. Enclosure/ Enclosures 2e.g. Enclosures: 1. Catalog2. Reply Card

Copy Notationused to inform the address of the letter that a copy of the letter is sent to a third person.e.g. Copy to: Gary Lei/ cc Gary Lei

PostscriptUsed to give strong emphasis to an important idea (not something you forget) e.g. PS. Please mail the return slip before December 8, 2005.

Styles of a Business Letter

Modified-Block StyleParagraphs are either indented/not indented.the date line and the complimentary closing starts from the center (Example 1)

Block StyleAll the information starts from the left margin. (Examples 2)

Stationary Design Company Logo Company Name Address Contact details

(including telephone number, fax number, e-mail address, and website)

Stationary Example

Fu Jen Catholic UniversityOffice of Secretariat

Add: 510 Chung Cheng Rd., Hsinchuang, Taipei 242, Taiwan, R. O. C.TEL: +886 2 2905 2000 FAX: +886 2 2904 4938 E-MAIL: secretariat@mails.fju.edu.tw