Unit 3Unit 3

CommunicationCommunication

2 Types of Communication2 Types of Communication

2 Types of Communication2 Types of Communication

VerbalVerbal

2 Types of Communication2 Types of Communication

VerbalVerbal Body LanguageBody Language

Verbal CommunicationVerbal CommunicationStepsSteps

Verbal CommunicationVerbal CommunicationStepsSteps

Listen and eye contactListen and eye contact

Verbal CommunicationVerbal CommunicationStepsSteps

Listen and eye contactListen and eye contact Reflective feedback-restateReflective feedback-restate

Verbal CommunicationVerbal CommunicationStepsSteps

Listen and eye contactListen and eye contact Reflective feedback-restateReflective feedback-restate Wait for the talker to finish talkingWait for the talker to finish talking

Verbal CommunicationVerbal CommunicationStepsSteps

Listen and eye contactListen and eye contact Reflective feedback-restateReflective feedback-restate Wait for the talker to finish talkingWait for the talker to finish talking

Do not finish their sentenceDo not finish their sentence

Verbal CommunicationVerbal CommunicationStepsSteps

Listen and eye contactListen and eye contact Reflective feedback-restateReflective feedback-restate Wait for the talker to finish talkingWait for the talker to finish talking

Do not finish their sentenceDo not finish their sentence Do not talk over themDo not talk over them

Non-Verbal CommunicationNon-Verbal Communication

Non-Verbal CommunicationNon-Verbal Communication

Facial ExpressionsFacial Expressions

Non-Verbal CommunicationNon-Verbal Communication

Facial ExpressionsFacial Expressions Body LanguageBody Language

Non-Verbal CommunicationNon-Verbal Communication

Facial ExpressionsFacial Expressions Body LanguageBody Language

Arms foldedArms folded

Non-Verbal CommunicationNon-Verbal Communication

Facial ExpressionsFacial Expressions Body LanguageBody Language

Arms foldedArms folded Head cocked, sway back and forthHead cocked, sway back and forth

Non-Verbal CommunicationNon-Verbal Communication

Facial ExpressionsFacial Expressions Body LanguageBody Language

Arms foldedArms folded Head cocked, sway back and forthHead cocked, sway back and forth Tapping fingers or movement of legs/armsTapping fingers or movement of legs/arms

Non-Verbal CommunicationNon-Verbal Communication

Facial ExpressionsFacial Expressions Body LanguageBody Language

Arms foldedArms folded Head cocked, sway back and forthHead cocked, sway back and forth Tapping fingers or movement of legs/armsTapping fingers or movement of legs/arms Hands on hips, in the pocketsHands on hips, in the pockets

Other Communication CuesOther Communication Cues

Looking aroundLooking around

Other Communication CuesOther Communication Cues

Looking aroundLooking around Looking downLooking down

Other Communication CuesOther Communication Cues

Looking aroundLooking around Looking downLooking down Hand gesturesHand gestures

Road Blocks Road Blocks

Road Blocks Road Blocks

ESL- translator, speak their languageESL- translator, speak their language

Road Blocks Road Blocks

ESL- translator, speak their languageESL- translator, speak their language HOH- speak slower, increase volume slightly, HOH- speak slower, increase volume slightly,

or write on a note pador write on a note pad

Road Blocks Road Blocks

ESL- translator, speak their languageESL- translator, speak their language HOH- speak slower, increase volume slightly, HOH- speak slower, increase volume slightly,

or write on a note pador write on a note pad Culture- understand the cultural issuesCulture- understand the cultural issues

Road Blocks Road Blocks

ESL- translator, speak their languageESL- translator, speak their language HOH- speak slower, increase volume slightly, HOH- speak slower, increase volume slightly,

or write on a note pador write on a note pad Culture- understand the cultural issuesCulture- understand the cultural issues Pain- comfort, take more timePain- comfort, take more time

Road Blocks Road Blocks

ESL- translator, speak their languageESL- translator, speak their language HOH- speak slower, increase volume slightly, HOH- speak slower, increase volume slightly,

or write on a note pador write on a note pad Culture- understand the cultural issuesCulture- understand the cultural issues Pain- comfort, take more timePain- comfort, take more time Nervous- comfort, take more time, provide a Nervous- comfort, take more time, provide a

distractiondistraction

Road Blocks Road Blocks

ESL- translator, speak their languageESL- translator, speak their language HOH- speak slower, increase volume slightly, HOH- speak slower, increase volume slightly,

or write on a note pador write on a note pad Culture- understand the cultural issuesCulture- understand the cultural issues Pain- comfort, take more timePain- comfort, take more time Nervous- comfort, take more time, provide a Nervous- comfort, take more time, provide a

distractiondistraction Scared- communicate and distractScared- communicate and distract

Types of QuestionsTypes of Questions

Types of QuestionsTypes of Questions

Open-ended- provides the opportunity to give Open-ended- provides the opportunity to give more information.more information.

Types of QuestionsTypes of Questions

Open-ended- provides the opportunity to give Open-ended- provides the opportunity to give more information.more information.

Closed-ended- answer with a short answer Closed-ended- answer with a short answer usually yes or no.usually yes or no.