Unit ThreeUnit ThreeReceiving and Hosting VisitorsReceiving and Hosting Visitors

Learning ObjectivesListening and Speaking1. Listen and Practice 2. Act Out Reading1. Text 2. Exercises Practical WritingSupplementary Reading

Return

Listening and SpeakingPart One Listen and Practice

Receiving VisitorsDialogue 11. Listen to the dialogue, and fill in the blanks.Helen: Good morning. I have an ___________ with Mr. Smith at 9 o’clock.

I’m sorry I’m a little late. I was delayed by ___________. Mr. Wilson: That’s all right. Would you please go up to his office? It’s Room

No. 8 on the Sixth floor. Mr. Smith is __________ you. Helen: Room 8, sixth floor.Mr. Wilson: Yes. The elevator is __________. By the way, would you please

___________________? Helen: Yes, of course.

appointment traffic jam

over there

expecting

sign the visitor’s book

2. Listen to the dialogue again, and answer the questions you will hear. Write your answers below.

(1)

_______________________________________________

(2)

_______________________________________________

Q: Who is the caller?

Q: Does Mr. Green wish to speak to the caller?

Key: The caller is Mr. Zhang Zhi, from GE Company.

Key: Yes.

1. Listen to the dialogue, and fill in the blanks.Helen: __________  our company, Mr. Green. My name is Helen, Mr. Wang’s

secretary. Mr. Green: Thank you. Nice to meet you.Helen: Nice to meet you too.______ you like to have a cup of tea or coffee?Mr. Green: ________, I’d like tea, please. I like Chinese tea very much. Helen: Glad you like it. By the way, is this _______________ to China, Mr.

Green?Mr. Green: Yes, it is. As a representative of IBM, I hope to

______________________ with your company.Helen: We also hope to ______ business with IBM. Mr. Green: This is our common desire then. Helen: I think you probably know China has adopted ________________

concerning foreign trade. Mr. Green: Yes, I’ve read about it, but I’d like to know more about this new

policy. Helen: Right, Seeing is ___________. Mr. Green: Sure.

Welcome to

Would Thanks

your first visit to

conclude some business expand

a flexible policy

believing

Dialogue 2

2. Listen to the dialogue again, and answer the questions you will hear. Write your answers below.

(1)

—————————————————————————

(2) ______________________________________________________________________________________________________

Q: Can Mr. Baker speak to Mr. Green? Key: No, because Mr. Green is not in.

Q: Why does Mr. Baker make the call? Key: Mr. Baker wants to speak to Mr. Green and tellsMr. Green that he has to put off their meeting.

Dialogue 3Listen to the dialogue, and fill in the blanks. You will hear the recording twice.

(Helen: a secretary of the United Textile Corporation; Mr. Green: a manager of a foreign company.)Helen: __________, but are you Mr. Green from the International Trading Corp.?Mr. Green: Yes, I’m Mr. Green. Helen: ______ me to introduce myself. My name is Helen. I’m from the United Textile Corporation. I’m here _______you. Mr. Green: Glad to meet you. I have the ______ that we have known each other for a long time. Helen: Of course. We have talked to each other for so many times ________________. Did you have a nice flight, Mr. Green?Mr. Green: Yes, the flight was ______. The service was good, too.

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Excuse me

Allow to meet

feeling

over the telephone smooth

Helen: I’m glad to hear that! Do you have _______________ here?Mr. Green: Yes, it’s all here. Helen: We have a car over there to take you ____________. Mr. Green: That’s fine. Helen: ____ me help you with that suitcase. Mr. Green: Thanks a lot. Helen: Shall we go, then?Mr. Green: Yes, thank you for all your ______. Helen: No trouble at all. ________, please.

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all your luggage

to your hotel

Let

troubleThis way

Part Two Act Out 1. First complete the short dialogue by translating the Chinese into

English, and then practice them with your partner. (Helen is seeing Mr. Wilson off on behalf of her boss at the airport.) Mr. Wilson: It’s so kind of you to see me off. I really had a very pleasant

stay here. Helen: 没能够让您参观完所有的名胜古迹真是不好意思。____________________________________________________Mr. Wilson: Business trips never leave much time for sightseeing. Helen: 下次您再来这里时 , 我们把这次落下的活动补上如何 ?___________________________________________________Mr. Wilson: I hope so too. Helen: 这是我们公司的一点心意 , 请您收下。___________________________________________________

It is a shame you haven’t got the time to visit some scenic spots

Perhaps we can make things up next time you are here.

Here is a little something from my company. Please take it.

Mr. Wilson: Oh, it’s a beautiful piece of embroidery. I’m sure my wife will love it. Thank you very much.

Helen: 不客气 , 您下次来这里是什么时候呢 ?________________________________________Mr. Wilson: Very soon probably. If opportunity offers, please

also come to my country. I want to return the favor you have done me here.

Helen: Thank you.Mr. Wilson: It’s time to board the plane. So we should say good-

bye here. Helen: 请把我的最美好的祝福带给您的夫人。__________________________________________Mr. Wilson: I will. Good-bye. Take care.

You are welcome. When will you return to China?

Please give my best regards to your wife.

2. Create a short dialogue for each of the following situations and practice them with different partners.

(1) See clients off at the airport.

(2) Receive and host visitors in a hotel.

(3) Invite a very important person to your company’s party by telephone.

(4) Show visitors around your factory and give a brief introduction to them.

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Ⅰ. Reading comprehension: read the text carefully, and choose the best answer for each of the following.1. Business people understand the business etiquette because_____. A. business etiquette helps them to have an effective business transaction. B. business etiquette goes a long way towards a good long-term relationship. C. business etiquette is imperative to a successful professional career. D. all of above. Key: D2. When business people make small talks before doing business, they should not______. A. keep to safe subjects B. talk about weather C. talk about private lives of others D. talk about basketballKey: C

Exercise:

3. Which of the following is NOT correct? A. The quality of gift is not so important. B. You should’t become drunk or even tipsy at a business function. C. Wrapping or packaging of your gift also gives the first impression to your

recipient. D. Gifts should not be too expensive.Key: A4. When you give a presentation at a conference, you must pay attention to

your____. A. speaking voice and grammar. B. vocabulary. C. personal speaking style. D. all of above.Key: D5. Which of the following is NOT mentioned in the text? A. Use appropriate business language no matter what the situation. B. Converse with your business partners either before or after the meeting. C. Give appropriate business gifts at the appropriate times. D. People should not drink much at a business function.Key: B

II. Vocabulary and Structure: Choose the best one to complete each of the following sentences.1. The facts proved her ______ wrong that there were no living things on other planets. A. assumption B. instinct C. taste D. determinationKey: A2. Her silence gave a/an ______ consent on this issue. A. implicative B. implied C. implicit D. pithyKey: C3. He made a/an ______ comment on the airline incident that happened early this morning. A. external B. impersonal C. internal D. considerableKey: B4. The government made an announcement that it would not ______ with terrorists on this issue. A. disapprove B. negotiate C. condemn D. dedicateKey: B5. Although she tried to ______ her disappointment at losing the contest, it was apparent that she had hoped to win. A. congeal B. concede C. confide D. ConcealKey: D

6. I threw her a ________ but she missed it.A. warn B. word C. cue D. callKey: C7. We greatly appreciate your ______ in dealing with this political issue in East

Asia. A. agility B. flexibility C. cleverness D. mobilityKey: B8. Registration is ______ in order to vote in the elections. A. urgent B. fated C. compulsory D. irresistibleKey: C9. Because of the new ______ of our homes, the taxes were much higher this

year. A. grievance B. appraisal C. rule D. creedKey: B10. Dr. Thomas was condemned for ______ medical ethics. A. breaching B. fighting C. transferring D. violatingKey: D

11. It’s her ______ that exercise is almost as important as diet if you want to lose weight.

A. concept B. claim C. contention D. anticipationKey: C12. It is strongly believed that ______ understanding is essential to long-

standing friendship. A. reciprocal B. interactive C. mutual D. commutativeKey: C13. According to ______, each one of us should stand up to meet a guest at

the door. A. ceremony B. etiquette C. decency D. courtesyKey: B14. The professor’s speech on nuclear reactors was rather ______ and

confusing. A. incoherent B. irritating C. coherent D. monotonousKey: A

III. Blank Filling: Choose one word or phrase from the box, and complete each sentence with its proper form.

1. According to_________, you should stand up to meet a guest.

2. She finally _________ her words.

3. I attended many social _______ while working abroad.

4. She was disguised in male ______ .

5. It was obvious he was barely _______ her temper ________ .

etiquette

took backfunctions

attire

keeping in check

etiquette, function, take back, keep…in check, a safe bet, attire, critique, divulge, gesture, in the absence of

6. _________________anybody more experienced, I took command.

7. She was invited to _________ a new novel.

8. Staff may not ______ confidential information.

9. He raised his hands in a(n) ________ of despair.

10. He thinks the investment is __________.

In the absence of

critique

divulgegesture

a safe bet

A company secretary manages the processes involved with developing and implementing company legislation, regulation and best practice. Working in a wide range of 1 , they are responsible for ensuring that board members are properly advised of their responsibilities by 2 the proper and 3 flow of information to them. They are __4__ involved in the decision-making process, frequently ensuring the implementation of 5 decisions.

1. A. parts B. levels C. zone D. sectorsKey: D 2. A. recuperate B. adjust C. coordinating D. harmonizingKey: C 3 .A. efficient B. efficiency C. efficacious D. effectual Key: A 4. A. precisely B. closely

C. close D. accuratelyKey: B5. A. meet B. broad C. conference D. board Key: D

IV. Cloze: Choose the best one from the four choices to finish the passage.

By making sure that legal and regulatory requirements are 6 ,company secretaries provide the basis 7 which companies can successfully operate and develop. The role varies 8 to the nature of the company and sector. The work of a company secretary covers a wide variety of 9 and is partly dependent on the specific company for 10 they work.

6. A. overcast B. covered C. mantled D. bestow

Key: B7. A. at B. in C. from D. throughKey: C 8. A. leading B. due C. according D. as Key: C9. A. purposes B. functions

C. activities D. methods Key: B 10.A.who B. whom C. which D. oneKey: C

V. Translation: Translate the following sentences into Chinese.

1. Like resolutions, company law is passed through formal meetings. And it sets out procedures for conducting certain aspects of company business.

____________________________________________________________________________________________________________________________2. A resolution is an agreement or a decision taken by the directors or

members. When resolutions are passed, the company is bound by them.______________________________________________________________

_____________________________________________________________ 3. Here the role of the company secretary is to ensure that proper notice of

meetings is given to those who are entitled to attend. ______________________________________________________________

公司法规和决议一样是由正式会议决定通过的，它阐明了公司要事特定方面的执行程序。

决议是由公司经理和董事会成员达成的协议或决定。决议一经通过，公司事务则受其限制。

公司秘书的任务就是确保将正确的会议通知传达给与会者。

4. A secretary is responsible for his or her actions ， with the exception of the company’s accounts, which are the personal responsibility of the managers.

______________________________________________________________________________________________________

5 ． Secretaries are not generally required to own shares in the companies that they work in, but there is nothing to prevent them from doing so, and they often do.

______________________________________________________________________________________________________

秘书是公司的高级官员，除了公司账目由经理亲自负责之外，他应为自己行为负责。

一般地，秘书不持有他所在公司的股份份额。但是，没什么能阻止他们这样做，他们通常参股。

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How to Write an Invitation Card One of the duties of a secretary is to write a card inviting the guests

and some other important people to take part in activities held by the company. In a formal invitation card, the following information needs to be indicated: (1) the name of the sender of the card; (2) the name of the receiver of the card; (3) the occasion; (4) the place; (5) the date and time; and sometimes, (6) the telephone number of the sender.

Invitation cards are used for various occasions, such as inviting somebody to a ceremony, a celebration, or just a dinner. If you want to make sure whether the person(s) will come, you may write “R.S.V.P.” (a shortened form in French that means “Please reply”) at the lower left corner.

Here follows the examples of invitation and reply cards:

Practical Writing

Sample 1

April 23rd, TuesdayDear Mr. Green,  We would like to invite you to an exclusive presentation of our new air-conditioner. The presentation will take place at the International Conference Center, at 9:00 a.m. next Monday. There will also be a reception at 11:00 a.m. We hope you and your colleagues will be able to attend it. ASC Company is a leading producer of high-quality air-conditioners. As you know well, recent technological advances have made its products increasingly affordable to the public in general. Our new models of products offer superb quality besides being sophisticated and economical. Their new features give them distinct advantage over similar products of other manufacturers. We look forward to seeing you next Monday. Please call our office at 80016622 and we will be glad to secure you a place. Sincerely yours, John Smith

Sample 2

May 16th, FridayDear Mr. Lee, Next Sunday, we will host an evening celebration in honor of the retiring of Mr. Johnson, President of the Sharp Company. You are cordially invited to attend the celebration at Hilton Hotel, from 7p.m. to 10p.m. Mr. Johnson has been the President of Sharp Company since 1995. During this period, Sharp Company expanded its business. Now it is our opportunity to thank him for his years of exemplary leadership and wish him a happy retirement. Please join us in saying good-bye to Mr. Johnson. See you next Sunday. Please call me at 50026688 if you have any questions. Sincerely yours, Tony Green

Exercises1．Write an invitation card according to the following

situation.

(1) 致 : Peter Smith(2) 来自： Helen, 办公室秘书(3) 写信日期： 2008 年 1 月 21 日(4) 事由 : 邀请某公司营销部经理 Peter Smith 前往我公司会议室举行一场关于市场营销的讲座，讲座时间拟定于 2008 年 2 月 1 日上午 8 ： 00-10 ：00 。

Jan.21, MondayDear Peter, We would like to invite you to give a speech on Marketing, which will be held at the conference room in our company from 8:00-10:00 on Feb. 1, 2008. We look forward to hearing from you soon, and hope that you will be able to attend.

Yours faithfully,Helen

2. Write a reply letter to the invitation card in Exercise 1.

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Dear Helen,  Thank you for your letter of Jan. 21th inviting me to present a speech on marketing in your company. I am very pleased to accept your invitation. My assistant, Mr. Li will consult you to make specific arrangements and would very much appreciate your assistance. Yours faithfully, Peter

Read the text carefully, and choose the best answer for each of the following. 1. Which of the following statements is NOT mentioned in the text?

A. It is essential to choose partners carefully.B. Partnership agreements should contain how much capital each partner in

vested.C. Advantages of dividing partner’s responsibilities.D. Partnerships are covered first by terms set out in a partnership

agreement.Key: C

2. From the text we can see ______. A.there are some limits to a partner’s liability.B.the relevant Partnership Act may always seem fair.C.the return of capital contribution has nothing to do with the business.D.if there is no written agreement or particular points that are not covered

in it, the relevant Partnership Act comes into effect.Key: D

Exercises

3. Which of the following is NOT true in the text? A. It is quite cheap to settle disputes in court. B. It is important to specify in the agreement what is to happen if a partner leaves. C. It is useful for partners to take out life insurance on each other to provide a fund to

buy out their share. D. How much money each partner can withdraw a month is one of the details of the

partnership’s bank account.Key: A4. Which is/are pitfall/pitfalls for partnerships in company business? A. There is no limit to a partner’s liability.

B. Each partner is responsible for business debts incurred by other partners—even if these are not agreed upon.

C. Under a Partnership Act a partner can withdraw immediately, without giving notice. D. Both A and B.Key: D5. The author of the text is probably a(n) ______. A. doctor B. administrative manager C. economist D. accountantKey: B

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