University of Essque

RESIDENCESAT ZALU ZANZIBAR

ESSQUE

Travel Industry TrainingZanzibar 101

Discover Essque Zalu Zanzibar

discover treasures on the white, sandy tidal beach

welcome to zanzibar 101quick training for travel agents

As much as you would like to, we know you simply cannot visit every destination. We’ve decided to make it a little bit easier for you by providing you with our “University of Essque - Zanzibar 101 Training Module” that will give you all the info you need to confi dently sell the destination to your clients.

Where is Zanzibar?Home to the tribes of Africa for over 20 000 years, the islands of Unguja (Zanzibar) off ereda safe harbour to the great Arab sailing dhows of old as they plied their trade across the azure blue Indian Ocean. With heady aroma’s of vanilla, clove and tamarind, these beautiful Spice Islands have harboured weary travellers for centuries.

Zanzibar is located off the East Coast of Africa, about 25 miles from the Tanzanian Coast. There are two islands, Unguja and Pemba. Zanzibar is approximately 6 degrees south of the equator.

Zanzibar’s local people are an incredible mixture of ethnic backgrounds, indicative of her colourful history. Islam is the dominant religion, and practiced by most Zanzibaris, although there are also followers of Christianity and Hinduism. Population is estimated at 800,000, with the largest concentration being Zanzibar City which has approximately 100,000 inhabitants.

TIP: Use your smart phone to scan the QR code on the left to watch a video on Essque Zalu Zanzibar. video on Essque Zalu Zanzibar.

How do my clients get there?An international airport is located just outside Zanzibar Town. IATA code = ZNZ. In addition to smaller, domestic carriers, the following airlines currently service Zanzibar directly:

- Precision Air (from Dar es Salaam/Nairobi) IATA Code = PW in code share with Kenya Airways (IATA Code = KQ)- FLY540 (from Mombasa & Nairobi): IATA Code = 5H- Ethiopian Airlines (from Addis Ababa): IATA Code = ET- Oman Air (from Muscat): IATA Code = WY

The closest, large international airport is located in Dar Es Salaam, the capital of Tanzania. IATA Code = DAR. A number of major, international airlines serve Dar Es Salaam, including:

- Emirates from Dubai: IATA Code = EK- Qatar Airways from Doha: IATA Code = QR- South African Airways from Johannesburg: IATA Code = SA- KLM from Amsterdam: IATA Code = KL- British Airways from London Heathrow: IATA Code = BA

If your clients are arriving in Dar Es Salaam, they will need to transfer to a domestic flight to Zanzibar. Your Essque Residences Navigator can assist you in booking this service. This can involve changing terminals. Flying time from DAR to ZNZ is approximately 20 minutes and is generally undertaken

in light aircraft such as Cessna Caravans. Arrival procedures at Dar Es Salaam Julius Nyere International Airport in Dar Es Salaam can be somewhat chaotic. Before collecting baggage, clients will need to pay the Tanzanian Visa Fee in US Dollars, cash. This can vary between USD 50.00 and USD 250.00 de-pending upon nationality. Please check for latest details at time of reservation.

Note: A ferry service is in operation from Dar Es Salaam to Zanzibar, however, this service is not recommended by Essque Residences.

How do my clients get to the hotel?If your clients are arriving at Zanzibar International Airport, we recommend that you pre-book a transfer through Essque Residences. Your client will be met with a sign-board with their names and transferred in an air-conditioned vehicle. The transfer time is approximately 1 hour to the resort.

Progress can be somewhat slow at times due to the nature of the roads as well as the numerous bicycles, Dhala-Dhala’s (taxis) and pedestrians.

Villa Bahari - 4 bedroom sea front villaSelecting the right room typeAs winner of the 2012 World Travel Awards “Zanzibar’s Leading Hotel”, Essque Zalu Zanzibar offers a cool, contemporary style on the North-East coast of the island.

Depending upon your client’s specific requirements, a number of accommodation options are available:

Hotel Suites The hotel offers 40, thatched roof hotel suites. Each suite has a large bedroom area with King or Twin beds covered with a mosquito net. Each suite has a seperate sitting area with a sleeper couch, desk and television. A seperate dressing room is equipped with a digital safe as well as a stocked mini-bar. All en-suite bathrooms have twin vanity basins, toilet and shower. All suites have a private patio or balcony.

5 x Sea Front SuitesThese suites are perched on top of the coral cliffs overlooking the Indian Ocean and the jetty.

5 x Ocean View SuitesThese suites have a view of the ocean from either their patio or balcony and are set 1 row back from the Sea Front.

30 x Garden SuitesThese suites are set in the lush Spice Gardens are are located either on the ground or first floor.

For guests travelling in a group, with children or simply requiring a bit more space, choose from one of our 9 luxury villas.

Luxury Villa Residences The Essque Residences at Zalu Zanzibar offer a choiceof 9, luxury villas. All villas have private terraces withplunge pools, lounge and dining areas, private kitchens,massage rooms and en-suite bathrooms.

Villa Wimba | 3 bedroom on the Sea FrontPerched on the coral cliffs with an incredible roof terrace

Villa Bahari | 4 bedroom on the Sea FrontVery private, incredible location

Villa Mchanga | 4 bedroom with Ocean ViewsSet 1 row back, lovely ocean views from the balconies

Villa Wingu | 4 bedroom with Ocean Views A lovely large villa with ocean views

Villa Mti | 3 bedrooms with Ocean ViewsA private villa with Ocean Views from the balconies

Villa Mvua & Villa Moto | 3 bedroom Garden VillasA charming 3 bedroom Garden Villa

Villa Ndege | 3 bedroom Garden VillaA private villa located in the Spice Gardens

Villa Mlima | 4 bedroom Garden Villa A spacious Villa located adjacent to the Spa

When is the best time to go?Zanzibar enjoys warm and sunny weather throughout the year. The hotter months are Septermber through April when temperatures generally remain above 30 degrees celsius. May to August are cooler with temperatures around 25 - 28 degrees celsius. Rains normally occur in November and April/May although showers are generally short.

What is the local time?Zanzibar is GMT + 3 hours.

What do my clients need to know about Essque Zalu Zanzibar?Your clients will enjoy discovering this fantastic resort for themselves, but to give you a taster:

Wining and Dining It’s a great idea to have breakfast on your private terrace or pop to the Market Kitchen for a deli-style spread and table service. For lunch, there is a great restaurant on the jetty that serves fresh local seafood and other dishes with a Lebanese flair. In the evening, your clients can enjoy a superb Table d’hote menu in the Market Kitchen or treat themselves to a gastronimic feast in the a’la carte restaurant upstairs.

Don’t forget pre-dinner drinks at the Baobab Bar with its laid-back vibes and contemporary house music.

Staying in touch! The Wi-fi is complimentary!

During the day For many, the big attraction is the sun, sea and sand. It’simportant to note that the beach at Essque Zalu is tidal but when the water is high, we have one of the most magnificent pools on the island for your guests to enjoy.

There are plenty of sun loungers, hammocks and cabanas with full poolside service. The extensive jetty has plenty of chill-out areas.

Guest can take a break and enjoy a wander through the upstairs art gallery.

Keeping in shape! A compact gymnasium adjacent to the Zalu Retreat is available for guests who wish to keep in shape.

Experience the Zalu RetreatAfter a hard day being pampered by the pool, guests can relax at the restfull Zalu Retreat. Six exclusive treatment rooms, four single and two double, are set in spacious grounds. The Retreat features the acclaimed “Africology” range of treat-ments as well as a sauna, steam room and chill-out area.

For the kidsWe haven’t forgotten the little ones. We have partnered with “PetitVIP” to provide 4 - 12 year olds with a day full of activities between 07h00 and 21h00 and we’ll even serve them special menu’s while you enjoy your dinner!

40 Sea Front, Ocean View and Spice Garden Hotel Suites

Getting out and about?The beauty about Zanzibar is that it is really two holidays in one: Beach and Sight Seeing. Your Essque Residences Navigator will be able to pre-book excursions for your clients or they can visit the on-site tours desk, located inside the boutique.

The Turtle Sanctuary If your clients don’t want to go far, they can take a short walk to the interesting Turtle sanctuary in nearby Nungwi.

Water Sports We have partnered with East African Diving to offer some of the best water-based activities on the island. These include:- Scuba diving/PADI courses- Snorkelling- Fishing- Jet Skiing

Stone TownRecently declared a UNESCO World Heritage site, a day trip to historic Stone Town with its winding alley ways, great shopping, world-famous Zanzibar style doors and the birth place of the Rock Legend - Freddy Mercury - is a must.

Prison Island Take a cruise on a traditional dhow to Prison Island, formerly a detention centre for African slaves.

Sandbank Picnic Sail out into the Indian Ocean for a incredible Robinson Crusoe style experience.

The Spice Plantations Zanzibar is not know as the Spice Island for nothing. This may sound touristy but its actually really worth doing.

Important health noticesMalaria: while Zanzibar is still, technically a malaria area, the disease has been virtually irradicated on the island.Yellow Fever: some countries may require a Yellow Fever Certifcate, please check with your local health clinic.

Honeymoon Special OfferWe have a special honeymoon offer for newly weds!

- You’ll get a 30% discount from our published rates (excludes other special offers)- You will have an automatic upgrade to our Full Board Meal Plan- We’ll arrange a romantic poolside Champagne (Sparkling Wine) dinner with a private butler - just for the two of you- We’ll make sure there is a gorgeous fruit basket and complimentary local flowers in your suite- We’ll let you go local with a complimentary couple’s lesson on Swahili cuisine in our kitchen (optional)- The bride can experience true local beauty with a 1 hour complimentary henna decoration (optional)- You will enjoy a massive 15% discount off all spa treatments during your stay AND you will enjoy a complimentary 1 hour couple’s massage.

Honeymoon special offer cont./... Our Honeymoon Package is valid for up to 9 months after the date of the wedding/civil partnership. We are also a progressive Hotel Company and thus extend our Honeymoon Offer with pleasure to Same-Sex couples.

Please make sure that you request the honeymoon package at time of reservation.

Other Special OffersFor your clients wanting to stay a little longer: Stay for 4 nights and only pay for 3 Stay for 7 nights and only pay for 5Stay for 13 nights and only pay for 10

Combine with a SafariEssque Safaris is able to tailor-make a bespoke safari itinerary for your clients. Our itineraries feature the Serengeti, Grumeti and Masai Mara.

We have partnered with some of the leading lodges of Africa to offer your clients a complete service encompassing some of the best game-viewing that Africa has to offer, culminating in a gorgeous beach-break at Essque Zalu Zanzibar.

The team at Essque Safaris are able to take care of all land and transfer arrangements on your behalf.

A perfect end to an African experience.

Making a bookingEach time you make a booking with Essque Residences, you are assigned a personal Navigator. The Navigator is there to assist you with the entire booking process and provide you and your clients with a full concierge service.

Credit Card Payments Essque Residences accepts credit card payments from Guests and Travel Agents at no additional charge. We unfortunately do not accept credit card payments for tour operator bookings.

Commissions Essque Residences believes in strong partnerships and standard travel agency & tour operator commissions areapplicable to registered travel partner bookings.

To register as a travel partner, simply visit the “Talk to Us” section on our website at www.essqueresidences.com.

Cancellations, Terms & Conditions For up-to-date information on our Standard Terms & Conditions of Business, please visit our website.

Exquisite Diving SitesPhoto courtesy of East Africa Diving

Freddy Mercury’s birth place

Historic Stonetown

Fascinating Spice Tour

congratulations!you have graduated!

Thank you for taking the time to “Study” with us. We hope you have found the “University of Essque” course useful and that you are now empowered to sell this exciting destination.

Always remember, we are only an email or phone call away should you have any questions regarding this or any other Essque Residences property.

Call us : 0861 ESSQUE (0861 37783)

Email us : res@essqueresidences.com

Visit our website : www.essqueresidences.com

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Essque Residences is operated under licence from Essque HotelsThe Rockstar Resorts (Africa) Pty Ltd

E & OE - Copyright 2012

RESIDENCESAT ZALU ZANZIBAR

ESSQUE