Date post: | 30-Jun-2015 |
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Education |
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The Rise of Incivility and
Bullying in the Workplace
University of Maryland 1856
Testudo the Terrapin
Theodore Roosevelt
Vancouver, Canada
Stanley Park Seawall, Vancouver
Incivility experiences
How many of you have experienced incivility…
Courtesy
Cyberbullying—Amanda Todd
Incivility Definition
“An exchange of inconsiderate or disrespectful words or actions that violate conventional norms or behavior”
The Civil Society
There is a clear link between our understanding and acceptance of incivility and our beliefs about what constitutes a civil society
Incivility in business
Incivility in public
The spectrum of incivility
Physical Aggression
Verbal Aggression
Negative Behavior
Incivility in POW Camps
15
Stanley Camp, Hong Kong
16
Is Incivility a serious problem?
Is the problem getting worse?
74% of respondents say yes
Who are the worsts examples of incivility?
77% said TV shows, celebrities, professional athletes,
newscasters, politicians and lawyers
Who should be responsible for teaching civility?
88% said parents, teachers and business leaders
What is the impact on children?
50% of parents reported their children were victims of cyberbullying, and 40% reported their children were bullied at school
What is the impact on the workplace?
Workplace bullying costs American business an estimated $300 billion annually
The Rise of Incivility—News Report
Incivility in news and politics
Workplace incivility
Incivility in discourse
How incivility cost a company –Case Study
Results of workplace incivility
$300 billion per year
Increased workloads after downsizing
Longer working hours
Worker absenteeism
Lack of trust
Deteriorating relationships
What causes incivility?Lack of feeling secure
People lack restraint
Mean spiritness
Lack of self esteem
expanded egotism/entitlement
Excessive individualism and greed
Isolation/loneliness
Anger, fear, mental health issues
Lack of social and economic equity, fairness
What are solutions to incivility in workplace?
Legislate code
Workplace policies
Teach respectful idealogue/debate in schools
Zero tolerance in organizations
“no jerk” rule in hiring
Use of social mediate for “reputation.”
Boycott organizations that behave uncivilly
More economic and social equity
Measure quality of life differently
First step-Personal Responsibililty