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1 University of Washington Faculty Council on Research Wednesday, May 11, 2011, 9:00 a.m. 142 Gerberding Meeting synopsis: 1. Call to Order and Approval of Agenda 2. Approval of minutes from April 13, 2011 FCR meeting 3. Announcements 4. Requests for Information and Updates Update on changes in Grant and Contract Accounting – Sue Camber 5. Adjournment 1. Call to order Council chair Ron Stenkamp called the meeting to order at 9:03 a.m. 2. Approval of Minutes The minutes from the April 13, 2011 meeting were approved as written. 3. Announcements Eaton said that when President Young arrives, Interim Provost Lidstrom will return as Vice Provost for Research, and he will return to his position as Associate Vice Provost. Wright said it would be useful to have Lidstrom come to the council and talk about how changes in tuition rates will affect the relationship of research to education on campus. 4. Requests for Information and Updates Update on changes in Grant and Contract Accounting Sue Camber gave an update on changes in Grant and Contract Accounting (GCA). She specified that it is the post- award office, dealing primarily with accounting functions. Camber went through a presentation [Attached – Appendix A] detailing growth in research volume, office goals and lean initiatives, statistics on backlogs, and conclusions based on changes made in the last year. During the course of the presentation, questions and comments clarified the following points: UW has fallen behind with staffing compared to volume of research when looking at national trends. Closing within 120 days of expiration is a bigger challenge than some of the other goals [Slide 4]. Office staff are cross-trained but often working at one station. There are roughly 32 people in the campus services unit and 51 people all together. To preserve institutional memory, tools like documenting process steps and document changes are used. One council member suggested starting a wiki for the office. Work needs to be done with the Office of Sponsored Programs to allow budget setup time in GCA to go from an average of two days down to 24 hours. Major peaks in workflow occur as budgets expire in June and reports are due 90 days after, and there are a lot of December expirations. Other movements in the graphs can be attributed to major process changes.
Transcript
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University of Washington Faculty Council on Research

Wednesday, May 11, 2011, 9:00 a.m. 142 Gerberding

Meeting synopsis: 1. Call to Order and Approval of Agenda 2. Approval of minutes from April 13, 2011 FCR meeting 3. Announcements 4. Requests for Information and Updates

• Update on changes in Grant and Contract Accounting – Sue Camber 5. Adjournment 1. Call to order Council chair Ron Stenkamp called the meeting to order at 9:03 a.m.

2. Approval of Minutes The minutes from the April 13, 2011 meeting were approved as written. 3. Announcements Eaton said that when President Young arrives, Interim Provost Lidstrom will return as Vice Provost for Research, and he will return to his position as Associate Vice Provost. Wright said it would be useful to have Lidstrom come to the council and talk about how changes in tuition rates will affect the relationship of research to education on campus.

4. Requests for Information and Updates

Update on changes in Grant and Contract Accounting Sue Camber gave an update on changes in Grant and Contract Accounting (GCA). She specified that it is the post-award office, dealing primarily with accounting functions. Camber went through a presentation [Attached – Appendix A] detailing growth in research volume, office goals and lean initiatives, statistics on backlogs, and conclusions based on changes made in the last year. During the course of the presentation, questions and comments clarified the following points:

• UW has fallen behind with staffing compared to volume of research when looking at national trends. • Closing within 120 days of expiration is a bigger challenge than some of the other goals [Slide 4]. • Office staff are cross-trained but often working at one station. There are roughly 32 people in the

campus services unit and 51 people all together. • To preserve institutional memory, tools like documenting process steps and document changes are

used. One council member suggested starting a wiki for the office. • Work needs to be done with the Office of Sponsored Programs to allow budget setup time in GCA to go

from an average of two days down to 24 hours. • Major peaks in workflow occur as budgets expire in June and reports are due 90 days after, and there

are a lot of December expirations. Other movements in the graphs can be attributed to major process changes.

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• Extra efficiencies have primarily come from changing the process, rather than putting in extra money. • There is recognition that there is a breaking point and workload cannot continue to increase indefinitely

with the current office size. If reports weren’t in, sponsors could refuse to fund or levy fines. • Typically there are not a lot of fines, but sponsors have threatened to shut funding down, usually for

problems with progress reports or financial reports. • One council member suggested using a normalized risk number. • In the event of a shutdown, usually what would happen is the sponsor wouldn’t fund any new grants.

Typically it’s just a delay. Some universities have had expanded authorities taken away and/or restrictions placed upon them, for not getting things done on time and other issues.

5. Adjournment The meeting was adjourned at 10:30 a.m. Minutes by Craig Bosman, Faculty Council Support Analyst. <[email protected]> Minutes approved by electronic vote in June 2011. Present:

Faculty: Stenkamp (chair), Spieker, Wright, Vogt, Roseler President’s Designee: Eaton Guests: Camber, Chronister

Absent: Faculty: Curran, Haselkorn, Jain, Fluharty Ex Officio: Smith, Starostina, Pantazis, Spelman, Nolan

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5/11/2011

1

Faculty Council on ResearchFaculty Council on ResearchGrant and Contract AccountingGrant and Contract Accounting

Sue Camber, Associate Vice PresidentSue Camber, Associate Vice PresidentFinancial ManagementFinancial Management

May 11May 11, 2011, 2011

Our goal:Our goal:  Speeding the pace of scientific progress

April 29, 2011 Finance & Facilities 2

Reducing administrative burden to PI (currently estimated at 42%)

FCR Minutes - Appendix A

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300%

350%

% change

((1990 base year)1990 base year)

255% increase in

308% increase in Direct Expenditures $ amount since 1990

50%

100%

150%

200%

250%

200% increase in number of Budgets since 1990

20% increase in number of FTE

255% increase in Awards $ amount since 1990

Additional 77.5 FTE to match 1990 ratio of number of budgets managed per FTE

Finance & FacilitiesApril 29, 2011 3

-50%

0%

1990

1991

1992

1993

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

number of FTE since 1990

• Budget set up:  24 hours

• Invoicing: by due date

• Reporting: by due date

• Closing: within 120 days of expiration

• Prompt response to all customer inquiries

• Standard approaches to all processes

Finance & Facilities 4April 29, 2011

FCR Minutes - Appendix A

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Closings

• Improvement goals

– Eliminate backlog of 5478 budgets

– Close budgets within 120 days of expiration

Invoicing

I t l• Improvement goals

– Submit timely invoices

– Eliminate backlog of unbilled invoices

April 29, 2011 Finance & Facilities 5

A space dedicated 

to accomplishing one goal.  

This area had:

• No distractions

• Checklists with clear steps

• Accountability

• Immediate feedback

April 29, 2011 Finance & Facilities 6

• Immediate feedback

• Visual cues

FCR Minutes - Appendix A

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Pending cash & journal voucher processing

Visual Cues

p g

Problems to Resolve

April 29, 2011Finance & Facilities

7

Input

Input

Input

Output

Output

Output

April 29, 2011 Finance & Facilities 8

Input

Input

Challenges•What is being worked on?•When will it be done?•What challenges are being encountered?

FCR Minutes - Appendix A

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Delay when dept needs new Fixed P i S l

Cash entries not processed timely

Missing files delay entire process

Price Surplus budget

y

Prepare adjustments •Budget•Indirect cost•Cash

Station 2Station 2

Confirm requirements met •Reporting/invoicing•Cost share

Determine disposition of

Station 1Station 1

Manager review

Journal voucher approval

Station 3Station 3

Final balance check

Close in system•FIN•GrantTracker

Station 4Station 4

Waiting for deficits to be cleared

April 29, 2011 Finance & Facilities 9

Encumbrances not cleared

Disposition of balance undetermined

Review can back up quickly

pbalance/deficits

Cost sharenot met

InconsistentprocessingPrior

budgetsnot closed

• Improvement approach– Build on initial LEAN improvementsBuild on initial LEAN improvements 

– “Stream” all processes

– Provide consistent campus interface

– Level work

– Standardize processes

– Eliminate waste and wait time

– Use visuals in all streams

– Develop daily goals tied to demand

– Track actuals and identify gaps on a daily basis

April 29, 2011 Finance & Facilities 10

FCR Minutes - Appendix A

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• Timeline

LEAN l h A 2010– LEAN launch – August 2010

– Launch four major streams – October 2010

– Staff grant analyst team – December 2010

– Launch additional streams – March 2011

April 29, 2011 Finance & Facilities 11

12

FCR Minutes - Appendix A

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OSP GCA

New FPSProcess

April 29, 2011Finance & Facilities 13

Fixed price surplus

Dispositionof 

Balance

Setting up the right type of budget

Setting thebudget upcorrectly

Clear invoicing/reporting terms and information

Receipt of Award at GCA to P.I. Notification by GCA

2 2 2 2 2

3

4 4

3 3

2 2

3

1

2

3

4

5

Nu

mb

er o

f B

usi

nes

s D

ays

April 29, 2011 Finance & Facilities 14

0

Apr-10 May-10 Jun-10 Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11

Average GCA Time Target = GCA 24 hour new budget setup time

FCR Minutes - Appendix A

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600

Current Month Due Excluded

379350 344

329352

404

448

506 499485

432

375

280

100

200

300

400

500

Number ofRep

orts Due

April 29, 2011 Finance & Facilities15

0

Apr‐10 May‐10 Jun‐10 Jul‐10 Aug‐10 Sep‐10 Oct‐10 Nov‐10 Dec‐10 Jan‐11 Feb‐11 Mar‐11 Apr‐11

8.98.59 

10 

Millions

Monthly Cost Reimbursable Grant Expenditures Not Billed

6.4

8.0

5.15.4

4.75.1

5.8

4.9

4.4

3.5 3.5

M

April 29, 2011 Finance & Facilities 16

Apr‐10 May‐10 Jun‐10 Jul‐10 Aug‐10 Sep‐10 Oct‐10 Nov‐10 Dec‐10 Jan‐11 Feb‐11 Mar‐11 Apr‐11

Billable Prior Months Expenditures

FCR Minutes - Appendix A

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6000

Budgets Expired with End Date > 120 days

4321

3734

3089

23961932

1704

470

518

595

676

6911578

1444 1637 23872255

21762275

1986

4791

4252

3684

3072

2623

3282

2904 2972

34573172

2917 2828

2424

1000

2000

3000

4000

5000

Numberof Budgets Not Closed

April 29, 2011 Finance & Facilities 17

17041460 1335

1070 917 741 553 4380

Apr‐10 May‐10 Jun‐10 Jul‐10 Aug‐10 Sep‐10 Oct‐10 Nov‐10 Dec‐10 Jan‐11 Feb‐11 Mar‐11 Apr‐11

Backlog Closings Total Expired

$13 0

$14.2$15

Millions

2 94.7

3 0 3.5 3 3 3 14.1

1.4 1.2 0.91.1

2.1

2.8 2.4 3.12.1

2.3

1.7 1.5 1.4

3.7 3.8 3.8

6.9

5.66.8 7.2

7.7

4.43.2

2.92.7 2.6

$7.3 $7.3 $6.9

$10.9

$12.4 $12.6$13.0

$9.7 $9.7

$6.8$6.2 $6.2

$5

$10

April 29, 2011 Finance & Facilities 18

2.1 2.3 2.2 2.9 3.0 3.5 3.3 3.12.2 2.0 2.2

$0

Apr-10 May-10 Jun-10 Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11

$ Check Suspense $ Wire Suspense $ OSP Suspense

FCR Minutes - Appendix A

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• Productivity trending up in all streams

• Backlog trending down in all streams

• Where we have standardized, it’s having an impact

• Staff and leaders are engaging in the change

B i i t h iti f db k f• Beginning to hear positive feedback from campus customers

April 29, 2011 Finance & Facilities 19

“ GCA staff are wonderful and very helpful WHEN they get to my problems. 

Sometimes it is MONTHS before they get to some  issues—particularly closings and cost sharing issues.

I believe this is a reflection of a department that is sorely understaffed for the volume of work they must process.”p

April 29, 2011 Finance & Facilities 20

FCR Minutes - Appendix A

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“ I just wanted to say how much I appreciate all the work that GCA has been doing for our departments lately.  

I know the entire university asks a lot of your teams and that there has been so much work done in the transition and with the new LEAN process.

I have noticed a tremendous difference in the quantity and quality of the GCA service, and it is making my work so much more manageable an productive.

Thanks so much for the great work!”

April 29, 2011 Finance & Facilities 21

• Compelling and succinct goals 

• Visual links and solid hand‐offs between streams

• Standards around daily change

• Incorporating additional lessons learned

• Closing the gap between goals and actual

April 29, 2011 Finance & Facilities 22

FCR Minutes - Appendix A


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