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Unlock the Value of your SAP Investment
Peter Van Craenenbroeck
January 2013
ROI – What is the financial impact and how can I measure it?
IN WHAT SHALL I INVEST?
new car,
office,
furniture, … or
SAP software?
BUSINESS TRANSFORMATION
Alignment of Business and IT Strategy
Without the link to the business strategy, an IT strategy does not have any meaning.
IT
enables
organizations
to achieve
the business
objectives
Business Strategy
IT Strategy
Business
model
Business
objectives
IT Enabler
Business
requires
IT capabilities
to form
a competitive
advantage
Identify the Value andAlign Business and IT
Pains not known
Pains known,Solutions not known
Pains Known,Solutions known
CustomerContext
What needs to be done? How OASIS can help?
� Assess and prioritize opportunities for improvement
� SAP Business Performance Benchmarking
Work streams
OASIS helps you to discover value potential
Benefits:
What is it:
Pains not knownBENCHMARKING
Comprehensive report comparing the efficiency and effectiveness of a company´s processes and systems
with best-in-class performers in the same industry & similar company size
Provides a unique opportunity for a company to • assess where it excels• determine areas for improvement• and begin to quantify business
value associated with enterprise applications
Example : Order to Cash
Type Metric Company
Peer Group P1 Peer Group P2
Avg. Q1 Avg. Q1
Order Fill Accuracy (by total orders delivered) 96.1 95.6 99.5 94.0 99.3
% Lost Orders (% of revenue) 2.0 1.0 0.8 1.5 1.0
% Invoices with Unauthorized Deductions 0.0 2.7 1.0 3.3 0.8
Order to Ship Cycle Time (in days) 3.0 3.9 1.6 13.8 1.4
Ship to Invoice Cycle Time (in days) 1.0 1.1 1.0 1.1 1.1
Days Chargeback Outstanding 26.1 23.7 3.0 26.4 6.2
23.7 3.0 26.4 6.2
Eff
icie
ncy
Eff
ecti
ven
ess
Performance Results – Key Metrics
First QuartileBetween Average and First QuartileBelow Average OutlierRanking:
Global program established in 2004
Content Coverage:
Over 20 business process assessments
Over 700 KPIs, over 1,000 Best Practices
Over 300 peer groups (by industry, region, size)
Over 10,000 submissions from over 3,000 companies
Benchmarking is the starting point to secure success
Business executive sponsorship
From 3 hours to maximum a day of total workload as an average to complete the Enterprise Health Check survey
Set up milestones from the startStep by step process
� Register online (https://valuemanagement.sap.com)
� Complete survey with help of your OASIS point of contact
� SAP benchmarking team validates the information provided
� SAP team prepare the benchmarking analysis report, maximum 3 person days effort
� OASIS shares content with executive audience
What does it take to make to make benchmarking happen?
Identify the Value andAlign Business and IT
Pains not known
Pains known,Solutions not known
Pains Known,Solutions known
CustomerContext
What needs to be done? How OASIS can help?
� Assess and prioritize opportunities for improvement
� SAP Business Performance Benchmarking
� Build the business case and set success KPIs
� SAP Collaborative Value Assessment
OASIS helps you to discover value potential
Work streams
� Collaborative platform that enables users to develop SME centric business cases
� Analysis aligns prospect´s pain points to SAP
solution enablers & quantifies the potential value
� Supporting customer success and benchmarking data is presented
� Benefits of project are quantified
� Complete business case
� Based on insights into leading industry practices and benchmarks
� Priorities during the implementatin can be set
Pains known,Solutions not
known
What is it:
Benefits:
Collaborative Value Assessment
A Collaborative Value Assessment (CVA) can help you:
● Align Business and IT strategy
● Identify and prioritize business challenges
● Map solution to pain points
● Identify qualitative and quantitative benefits
● Evaluate the Return On Investment
How would you go about leveraging a CVA?
● Request the deliverable via your OASIS account manager
● Ensure Business Executive sponsorship
● You and OASIS conduct full analysis based on company information and SAP industry knowledge
● Includes costs analysis
Collaborative Value Assessment aligns stakeholders on the decision case
What do OASIS Consultants need to engage ?
� Success factors:
• Executive Sponsorship
• Collaborative approach
� Mutual investment
• OASIS Consultants
• Invests up to 5 man-day of expert resources
• Provides benchmarking insights from a 10000 submissions database
• Offers free access to the value management database (Value Lifecycle Manager)
• Customer
• Mobilizes key stakeholders and grants executive management attention
• Invests on average 2 to 3 man-days.
Identify the Value andAlign Business and IT
Pains not known
Pains known,Solutions not known
Pains Known,Solutions known
CustomerContext
What needs to be done? How OASIS can help?
� Assess and prioritize opportunities for improvement
� SAP Business Performance Benchmarking
� Build the business case and set success KPIs
� SAP Collaborative Value Assessment
� Define the target Architecture and high level Roadmap
� SAP Strategic Road Map
OASIS helps you to discover value potential
Work streams
A Strategic Roadmap can help you:
● Analyze the existing application portfolio
● Estimate rationalization potential
● Define and sequence roadmap initiatives considering business value and technical feasibility
● Mitigate risks associated to future initiatives
How would you go about leveraging a Strategic Roadmap?
● Request the deliverable via the account executive
● SAP validates business & IT focus areas, assessed in outside-in analysis with each business units
● Identify key SAP initiatives and optimal timeline in a 3 years time frame
● Prioritize initiatives based on business value and technical feasibility
Pains Known,Solutions
known
SAP Strategic Road Map describes the plan for success
Solution Map – best practices approach for a phased Roadmap
Phase I Foundation
Phase II –Business Improvement
Phase III –Business Excellence
� Initiatives that are prerequisitesfor many following
enhancements
� They are related to establishing
an integrated and scalable technical platform and
addressing urgent needs in
existing business processes
� Establishes foundations of
future best practice business
processes
� Improve and enhance existing
business processes
� Initiatives in this stage rely on
foundations completed before
� Enabled by process automation,
process integration, best
practice adoption
� Mid to long-term initiatives
enabling competitive differentiation thru innovation
� Enhanced decision making
capabilities and optimization
Sales & Marketing Design & DevelopmentResearch
HC
MS
up
po
rt S
erv
ices
Product Supply
Phase 2 – 2014-15Phase 1 – 2013
Fin
an
ce
Co
mp
lian
ce &
S
afe
ty
Phase 3 – 2015-17
Business Excellence
Business Improvement
Foundation
CRM
IPM
CRM
Sales
CRM
Marketing
CRM
Services
CRM
Channel
Management
AutoCad
Integration
(PLM)
eBOM & mBOM
(PLM)
Strategic
Sourcing
Project
Portfolio Mgmt
MII
EWM II
SAP
Object Event
Repository
Global Label
Mgmt
Multi
Resource
Scheduling
SAP Invoice by
Open Text
GRC Risk
mgmt
GRC Process &
Access controlProduct Catalog
Enterprise MDM
PSS (Product
Structure
Synchronization)
Closing
Cockpit
ERP
SD
ERP
PS
ERP
CO/PA
ERP
DMS
ERP
FSCM
EWM I
APO/DP
Batch Mfg
Mobility
Central
Processing
Scheduling
PI
ERP
FI/CPO
ERP
PM
ERP
QM
ERP
ARM
Roadmap example
ERP
HR
eBR
ERP
PP
ERP
PI
ERP
MM
APO/SNP
APO/PPDS
e-
Procurement
SAP LSO
SNC
Collaborative
Product
Development
Global ATP
new car,
office,
furniture, … or
SAP software?
I will go for
software ! I
see the
potential
benefits now!
THANK YOU FOR YOUR ATTENTION
OASIS Consultants N.V.: Woluwedal 30 – 1932 Sint-Stevens-Woluwe
Tel : +32 (0)2 721 73 75
www.oasisconsultants.com
Peter Van CraenenbroeckM +32 475 61 01 41E [email protected]
http://be.linkedin.com/pub/peter-van-craenenbroeck/1/56a/307
Ann FranssensM +32 475 79 54 35E [email protected]
ABOUT MICROPOLE BELGIUM
FOUNDED IN 2000 [4 PARTNERS]
80 COLLABORATORS [50 ON SAP ERP & CRM, 30 ON BI]
9+ M€ [TURNOVER 2011-2012]
SAP GOLD CHANNEL PARTNER
1 SITE IN Belgium [ZAVENTEM]
1 SITE IN LUXEMBURG [STRASSEN]
SENIOR CONSULTANTS
100% MICROPOLE [INTERNATIONAL ENTERPRISE]
1300 EMPLOYEES [300 SAP CONSULTANTS]
120 M€ [TURNOVER 2011]
25% OF TURNOVER [INTERNATIONAL]
7 SITES IN FRANCE[PARIS / LYON / AIX-EN-PROVENCE / TOULOUSE / RENNES / NANTES / LILLE]
5 SITES IN EUROPE[GENEVA / LAUSANNE / ROTTERDAM / BRUSSELS / LUXEMBURG]
3 SITES IN CHINA [SHANGHAI / HONG KONG / BEJING]
ABOUT MICROPOLE
Financial Performance ManagementBudget Preparation, Consolidation, Planning & Forecasting, Allocation & Analysis, Corporate Reporting, Financial Repository (MDM)
Strategic and operational performanceBusiness Expertise: HR, Sales, Marketing, Logistics, Purchasing, Balanced Scorecard, KPI, Risk Management (Solvency, Basel), Sustainable Development
Reporting & DatawarehouseData Appliance, Big Data, Data Labs,Agile BI, Real time BI
BI Analytics, analysis and simulations:
Predictive analysis, multidimensional, data mining, mobile BI, SBA BI, Data Visualization, Geo decision -support
OUR BUSINESS AND TECHOLOGY EXPERTISE
BI & EPM E-BUSINESS CIM / CRM ERP
MDM & EIM
Interactive Marketing StrategyStrategy: Digital, Brand Identity, Viral marketing, site moderation, editorial, communication plan, e-reputation
Acquisition & websitesInternet traffic management, SOE SEO / SEM, e-marketing
Sales : e-Commerce /m-Commerce / social CommerceCustomer Experience Management, Cross-selling, Up-selling,Recommendation engine
Customer LoyaltyOnline services, self-care, CRM plan, Extranet, Web analytic
MobilityMulti-device mobile applications, augmented reality, fleet management
Enterprise 2.0Portal, ESN, Intranet, SBA, Content Management, Collaborative search , business applications
Customer Relationship Management and practices with sectoral approach, BtoB, BtoCCustomer Information Governance & CIM (Customer Information Management), Customer 360 vision strategy, Customer repository management, MDM Clients, SI Clients
Sales Force and MobilityMulti-channel Customer Service, Customer and Partner Portal, Social CRM, Integration with IS
Marketing Resource Management (MRM)Multi-channel management campaigns, Lead Management, Real Time Decision ,Marketing (RTD) & recommendation engine
Software IntegrationAnalysis & business process enhancement & Financial Integration of business management software
Preconfigured vertical solutionsIndustry, engineering, luxury, fashion, Maintenance Management Service, Human Resource Management, Real Estate, Logistics
Mobile ApplicationsERP via mobile devices, embedded BI
Solutions for rapid implementationSAP Fast Start ProgramKit set up & ready to use
Sustainable & Agile ISInformation system architecture, Data repositories (MDM), business rules \quality (BRMS \ DQM) and processes (BPM, BAM)
ECM : Electronic document management (EDM), Case Management
Integration and exchange architectureEAI, ESB (Web Services), SOA, ETL
Data Quality:Metadata, ETL/EII, Data Quality
Identity Mgt, SSO
OUR FOCUS: SERVICE ORIENTED AND PROJECT DRIVEN INDUSTRIES
DISCRETE MANUFACTURING
• AEROSPACE & DEFENSE
• HIGH TECH & ELECTRONICS
• ENGINEERING, CONSTRUCTION & OPERATIONS
• INDUSTRIAL MACHINERY & COMPONENTS
• AUTOMOTIVE
PROFESSIONAL SERVICES
VALUE ADDED WHOLESALE
RESEARCH CENTERS
CREDENTIALS OF OASIS CONSULTANTS
EXPERIENCE OF FOUNDERS-MANAGERS
SENIOR CONSULTANTS
GOLD SAP CHANNEL PARTNER
PROVEN METHODOLOGY, EYE FOR DETAIL, PROPER PROJECT
GOVERNANCE STRUCTURE, PRAGMATISM
CODEVELOPER, EARLY ADOPTER, STRONG BELIEVER OF SAP BEST
PRACTICES
FIXED PRICE—FIXED SCOPE—FIXED TIME—ON VALUE
INDUSTRY, BUSINESS PROCESSES, FUNCTIONAL NEEDS KNOWLEDGE
EXCELLENT CUSTOMER SME & LE REFERENCES WITH GLOBAL
PRESENCE