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Compiled, edited & presented by SohiniBanerjee
Inside the Dabba
Unlocking the secrets
of the
Mumbai Dabbawalas
8/14/2019 Unlocking the Dabbawalas
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Acknowledgement
I would like to acknowledge IIPM for the inspiration that
led to improvising this presentation on the historic
Dabbawalas. I was lucky to be a part of one of the
seminars organised by IIPM and I hope through this
PPT, many lives would be touched and inspired just likemine.
For suggestions, feedback & enquiries, please feel free
to contact [email protected].
http://images.google.co.in/imgres?imgurl=http://www.masternewmedia.org/images/media-and-technologies_dabbawalas155.jpg&imgrefurl=http://www.masternewmedia.org/news/2008/07/19/making_sense_of_new_technologies.htm&usg=__rsLBW8yVULyTNss67jPS3rCQ9rk=&h=155&w=155&sz=26&hl=en&start=66&itbs=1&tbnid=_Qk7CmbcPNadCM:&tbnh=97&tbnw=97&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://4.bp.blogspot.com/_JiyokxKao-o/Re574KoT9cI/AAAAAAAAADU/m10RSGER-iE/s320/lotsofdabba.jpg&imgrefurl=http://minalvarma.blogspot.com/2007/03/mumbai-dabbawalas-in-delhi.html&usg=__kTfeOsMXaQPYequRrRGzFUGJUos=&h=160&w=230&sz=23&hl=en&start=68&itbs=1&tbnid=1BMEVnqBVin97M:&tbnh=75&tbnw=108&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://mootee.typepad.com/.a/6a00d8351b44f853ef010536c6c0e4970c-320wi&imgrefurl=http://mootee.typepad.com/innovation_playground/2009/01/indias-best-business-innovation-idea-is-a-120year-old-social-enterprise.html&usg=__hS15n2zhZUKoXT_P8d6q3XVlojI=&h=219&w=320&sz=168&hl=en&start=77&itbs=1&tbnid=9fgKRsEMo4ycPM:&tbnh=81&tbnw=118&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://eonewdelhi.org/images/dabawala-big.jpg&imgrefurl=http://eonewdelhi.org/dabbawalas.html&usg=__-_CrjqtY1kAOAnSK5dTL9YE9maY=&h=214&w=280&sz=42&hl=en&start=76&itbs=1&tbnid=iCq8v0V_UD8g1M:&tbnh=87&tbnw=114&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://blog.semaworx.eu/wp-content/uploads/2008/11/dw_cart.jpg&imgrefurl=http://blog.semaworx.eu/http:/www.technorati.com/tag/dabbawala/&usg=__gz3nZE57AuR2MLc-4XInGxPds_g=&h=375&w=500&sz=175&hl=en&start=74&itbs=1&tbnid=hbROs08YbbjopM:&tbnh=98&tbnw=130&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/thumb/d/d5/Dabbawala.jpg/300px-Dabbawala.jpg&imgrefurl=http://ml.wikipedia.org/wiki/%25E0%25B4%25A1%25E0%25B4%25AC%25E0%25B5%258D%25E0%25B4%25AC%25E0%25B4%25BE%25E0%25B4%25B5%25E0%25B4%25BE%25E0%25B4%25B2&usg=__Is-wv73Rwpzw4cGckDYQWBSyLZk=&h=225&w=300&sz=28&hl=en&start=84&itbs=1&tbnid=KmghJ1EoNWVuAM:&tbnh=87&tbnw=116&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D638/14/2019 Unlocking the Dabbawalas
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Who are these Dabbawalas?
Dabbawala, literally translated means man with thebox and is the popular name given to an unique, dailylunch delivery service in Mumbais central office district.
For the past 113 years, a community of villagers fromMumbais hinterland has been running a low cost, lowtechnology, manually operated daily service deliveringhot box lunches from suburban homes to Mumbaisoffice workers using manual push carts and riding thelocal train service.
http://images.google.co.in/imgres?imgurl=http://www.masternewmedia.org/images/media-and-technologies_dabbawalas155.jpg&imgrefurl=http://www.masternewmedia.org/news/2008/07/19/making_sense_of_new_technologies.htm&usg=__rsLBW8yVULyTNss67jPS3rCQ9rk=&h=155&w=155&sz=26&hl=en&start=66&itbs=1&tbnid=_Qk7CmbcPNadCM:&tbnh=97&tbnw=97&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://4.bp.blogspot.com/_JiyokxKao-o/Re574KoT9cI/AAAAAAAAADU/m10RSGER-iE/s320/lotsofdabba.jpg&imgrefurl=http://minalvarma.blogspot.com/2007/03/mumbai-dabbawalas-in-delhi.html&usg=__kTfeOsMXaQPYequRrRGzFUGJUos=&h=160&w=230&sz=23&hl=en&start=68&itbs=1&tbnid=1BMEVnqBVin97M:&tbnh=75&tbnw=108&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://mootee.typepad.com/.a/6a00d8351b44f853ef010536c6c0e4970c-320wi&imgrefurl=http://mootee.typepad.com/innovation_playground/2009/01/indias-best-business-innovation-idea-is-a-120year-old-social-enterprise.html&usg=__hS15n2zhZUKoXT_P8d6q3XVlojI=&h=219&w=320&sz=168&hl=en&start=77&itbs=1&tbnid=9fgKRsEMo4ycPM:&tbnh=81&tbnw=118&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://eonewdelhi.org/images/dabawala-big.jpg&imgrefurl=http://eonewdelhi.org/dabbawalas.html&usg=__-_CrjqtY1kAOAnSK5dTL9YE9maY=&h=214&w=280&sz=42&hl=en&start=76&itbs=1&tbnid=iCq8v0V_UD8g1M:&tbnh=87&tbnw=114&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://blog.semaworx.eu/wp-content/uploads/2008/11/dw_cart.jpg&imgrefurl=http://blog.semaworx.eu/http:/www.technorati.com/tag/dabbawala/&usg=__gz3nZE57AuR2MLc-4XInGxPds_g=&h=375&w=500&sz=175&hl=en&start=74&itbs=1&tbnid=hbROs08YbbjopM:&tbnh=98&tbnw=130&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/thumb/d/d5/Dabbawala.jpg/300px-Dabbawala.jpg&imgrefurl=http://ml.wikipedia.org/wiki/%25E0%25B4%25A1%25E0%25B4%25AC%25E0%25B5%258D%25E0%25B4%25AC%25E0%25B4%25BE%25E0%25B4%25B5%25E0%25B4%25BE%25E0%25B4%25B2&usg=__Is-wv73Rwpzw4cGckDYQWBSyLZk=&h=225&w=300&sz=28&hl=en&start=84&itbs=1&tbnid=KmghJ1EoNWVuAM:&tbnh=87&tbnw=116&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D638/14/2019 Unlocking the Dabbawalas
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What is their Mission?
Work is Worship
Customeris a KING.
To reach the customer on time so that they could have
hot home made food.
http://images.google.co.in/imgres?imgurl=http://www.masternewmedia.org/images/media-and-technologies_dabbawalas155.jpg&imgrefurl=http://www.masternewmedia.org/news/2008/07/19/making_sense_of_new_technologies.htm&usg=__rsLBW8yVULyTNss67jPS3rCQ9rk=&h=155&w=155&sz=26&hl=en&start=66&itbs=1&tbnid=_Qk7CmbcPNadCM:&tbnh=97&tbnw=97&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://4.bp.blogspot.com/_JiyokxKao-o/Re574KoT9cI/AAAAAAAAADU/m10RSGER-iE/s320/lotsofdabba.jpg&imgrefurl=http://minalvarma.blogspot.com/2007/03/mumbai-dabbawalas-in-delhi.html&usg=__kTfeOsMXaQPYequRrRGzFUGJUos=&h=160&w=230&sz=23&hl=en&start=68&itbs=1&tbnid=1BMEVnqBVin97M:&tbnh=75&tbnw=108&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://mootee.typepad.com/.a/6a00d8351b44f853ef010536c6c0e4970c-320wi&imgrefurl=http://mootee.typepad.com/innovation_playground/2009/01/indias-best-business-innovation-idea-is-a-120year-old-social-enterprise.html&usg=__hS15n2zhZUKoXT_P8d6q3XVlojI=&h=219&w=320&sz=168&hl=en&start=77&itbs=1&tbnid=9fgKRsEMo4ycPM:&tbnh=81&tbnw=118&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://eonewdelhi.org/images/dabawala-big.jpg&imgrefurl=http://eonewdelhi.org/dabbawalas.html&usg=__-_CrjqtY1kAOAnSK5dTL9YE9maY=&h=214&w=280&sz=42&hl=en&start=76&itbs=1&tbnid=iCq8v0V_UD8g1M:&tbnh=87&tbnw=114&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://blog.semaworx.eu/wp-content/uploads/2008/11/dw_cart.jpg&imgrefurl=http://blog.semaworx.eu/http:/www.technorati.com/tag/dabbawala/&usg=__gz3nZE57AuR2MLc-4XInGxPds_g=&h=375&w=500&sz=175&hl=en&start=74&itbs=1&tbnid=hbROs08YbbjopM:&tbnh=98&tbnw=130&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/thumb/d/d5/Dabbawala.jpg/300px-Dabbawala.jpg&imgrefurl=http://ml.wikipedia.org/wiki/%25E0%25B4%25A1%25E0%25B4%25AC%25E0%25B5%258D%25E0%25B4%25AC%25E0%25B4%25BE%25E0%25B4%25B5%25E0%25B4%25BE%25E0%25B4%25B2&usg=__Is-wv73Rwpzw4cGckDYQWBSyLZk=&h=225&w=300&sz=28&hl=en&start=84&itbs=1&tbnid=KmghJ1EoNWVuAM:&tbnh=87&tbnw=116&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D638/14/2019 Unlocking the Dabbawalas
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So, whats the Big Deal?
Without computers, operating manuals or any othersophisticated management system, they work togetheras a team to collecting lunch boxes from all overMumbais suburbs and reaching them within 180
minutes to their clients. An hour or two later, they collectthe empty box and return it by mid afternoon back toeach home. They deliver on an average about 200,000such boxes everyday!
http://images.google.co.in/imgres?imgurl=http://www.masternewmedia.org/images/media-and-technologies_dabbawalas155.jpg&imgrefurl=http://www.masternewmedia.org/news/2008/07/19/making_sense_of_new_technologies.htm&usg=__rsLBW8yVULyTNss67jPS3rCQ9rk=&h=155&w=155&sz=26&hl=en&start=66&itbs=1&tbnid=_Qk7CmbcPNadCM:&tbnh=97&tbnw=97&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://4.bp.blogspot.com/_JiyokxKao-o/Re574KoT9cI/AAAAAAAAADU/m10RSGER-iE/s320/lotsofdabba.jpg&imgrefurl=http://minalvarma.blogspot.com/2007/03/mumbai-dabbawalas-in-delhi.html&usg=__kTfeOsMXaQPYequRrRGzFUGJUos=&h=160&w=230&sz=23&hl=en&start=68&itbs=1&tbnid=1BMEVnqBVin97M:&tbnh=75&tbnw=108&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://mootee.typepad.com/.a/6a00d8351b44f853ef010536c6c0e4970c-320wi&imgrefurl=http://mootee.typepad.com/innovation_playground/2009/01/indias-best-business-innovation-idea-is-a-120year-old-social-enterprise.html&usg=__hS15n2zhZUKoXT_P8d6q3XVlojI=&h=219&w=320&sz=168&hl=en&start=77&itbs=1&tbnid=9fgKRsEMo4ycPM:&tbnh=81&tbnw=118&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://eonewdelhi.org/images/dabawala-big.jpg&imgrefurl=http://eonewdelhi.org/dabbawalas.html&usg=__-_CrjqtY1kAOAnSK5dTL9YE9maY=&h=214&w=280&sz=42&hl=en&start=76&itbs=1&tbnid=iCq8v0V_UD8g1M:&tbnh=87&tbnw=114&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://blog.semaworx.eu/wp-content/uploads/2008/11/dw_cart.jpg&imgrefurl=http://blog.semaworx.eu/http:/www.technorati.com/tag/dabbawala/&usg=__gz3nZE57AuR2MLc-4XInGxPds_g=&h=375&w=500&sz=175&hl=en&start=74&itbs=1&tbnid=hbROs08YbbjopM:&tbnh=98&tbnw=130&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/thumb/d/d5/Dabbawala.jpg/300px-Dabbawala.jpg&imgrefurl=http://ml.wikipedia.org/wiki/%25E0%25B4%25A1%25E0%25B4%25AC%25E0%25B5%258D%25E0%25B4%25AC%25E0%25B4%25BE%25E0%25B4%25B5%25E0%25B4%25BE%25E0%25B4%25B2&usg=__Is-wv73Rwpzw4cGckDYQWBSyLZk=&h=225&w=300&sz=28&hl=en&start=84&itbs=1&tbnid=KmghJ1EoNWVuAM:&tbnh=87&tbnw=116&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D638/14/2019 Unlocking the Dabbawalas
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What is their core strength?
Brand Loyalty 3 generation of family Team work with outstanding co-ordination Everyone is an entrepreneur
Stamina, value and ethics Delivering fast hot home cooked food is their objective Humility personified Unique logistic with railways
Use only bicycles and pushcarts to deliver
http://images.google.co.in/imgres?imgurl=http://www.masternewmedia.org/images/media-and-technologies_dabbawalas155.jpg&imgrefurl=http://www.masternewmedia.org/news/2008/07/19/making_sense_of_new_technologies.htm&usg=__rsLBW8yVULyTNss67jPS3rCQ9rk=&h=155&w=155&sz=26&hl=en&start=66&itbs=1&tbnid=_Qk7CmbcPNadCM:&tbnh=97&tbnw=97&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://4.bp.blogspot.com/_JiyokxKao-o/Re574KoT9cI/AAAAAAAAADU/m10RSGER-iE/s320/lotsofdabba.jpg&imgrefurl=http://minalvarma.blogspot.com/2007/03/mumbai-dabbawalas-in-delhi.html&usg=__kTfeOsMXaQPYequRrRGzFUGJUos=&h=160&w=230&sz=23&hl=en&start=68&itbs=1&tbnid=1BMEVnqBVin97M:&tbnh=75&tbnw=108&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://mootee.typepad.com/.a/6a00d8351b44f853ef010536c6c0e4970c-320wi&imgrefurl=http://mootee.typepad.com/innovation_playground/2009/01/indias-best-business-innovation-idea-is-a-120year-old-social-enterprise.html&usg=__hS15n2zhZUKoXT_P8d6q3XVlojI=&h=219&w=320&sz=168&hl=en&start=77&itbs=1&tbnid=9fgKRsEMo4ycPM:&tbnh=81&tbnw=118&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://eonewdelhi.org/images/dabawala-big.jpg&imgrefurl=http://eonewdelhi.org/dabbawalas.html&usg=__-_CrjqtY1kAOAnSK5dTL9YE9maY=&h=214&w=280&sz=42&hl=en&start=76&itbs=1&tbnid=iCq8v0V_UD8g1M:&tbnh=87&tbnw=114&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://blog.semaworx.eu/wp-content/uploads/2008/11/dw_cart.jpg&imgrefurl=http://blog.semaworx.eu/http:/www.technorati.com/tag/dabbawala/&usg=__gz3nZE57AuR2MLc-4XInGxPds_g=&h=375&w=500&sz=175&hl=en&start=74&itbs=1&tbnid=hbROs08YbbjopM:&tbnh=98&tbnw=130&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/thumb/d/d5/Dabbawala.jpg/300px-Dabbawala.jpg&imgrefurl=http://ml.wikipedia.org/wiki/%25E0%25B4%25A1%25E0%25B4%25AC%25E0%25B5%258D%25E0%25B4%25AC%25E0%25B4%25BE%25E0%25B4%25B5%25E0%25B4%25BE%25E0%25B4%25B2&usg=__Is-wv73Rwpzw4cGckDYQWBSyLZk=&h=225&w=300&sz=28&hl=en&start=84&itbs=1&tbnid=KmghJ1EoNWVuAM:&tbnh=87&tbnw=116&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D638/14/2019 Unlocking the Dabbawalas
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How did the business start?
It started 113 years back with this Parsee gentlemanwho had asked one of the coolie if he could deliver
home food in his dabba to his office everyday. The
coolie agreed and then slowly had more join him and
soon they became a chain of people doing the same job.
Most of the Dabbawala are from Rajgurunagar, Akola,
Ambegaon, Junnar and Maashi.
http://images.google.co.in/imgres?imgurl=http://www.masternewmedia.org/images/media-and-technologies_dabbawalas155.jpg&imgrefurl=http://www.masternewmedia.org/news/2008/07/19/making_sense_of_new_technologies.htm&usg=__rsLBW8yVULyTNss67jPS3rCQ9rk=&h=155&w=155&sz=26&hl=en&start=66&itbs=1&tbnid=_Qk7CmbcPNadCM:&tbnh=97&tbnw=97&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://4.bp.blogspot.com/_JiyokxKao-o/Re574KoT9cI/AAAAAAAAADU/m10RSGER-iE/s320/lotsofdabba.jpg&imgrefurl=http://minalvarma.blogspot.com/2007/03/mumbai-dabbawalas-in-delhi.html&usg=__kTfeOsMXaQPYequRrRGzFUGJUos=&h=160&w=230&sz=23&hl=en&start=68&itbs=1&tbnid=1BMEVnqBVin97M:&tbnh=75&tbnw=108&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://mootee.typepad.com/.a/6a00d8351b44f853ef010536c6c0e4970c-320wi&imgrefurl=http://mootee.typepad.com/innovation_playground/2009/01/indias-best-business-innovation-idea-is-a-120year-old-social-enterprise.html&usg=__hS15n2zhZUKoXT_P8d6q3XVlojI=&h=219&w=320&sz=168&hl=en&start=77&itbs=1&tbnid=9fgKRsEMo4ycPM:&tbnh=81&tbnw=118&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://eonewdelhi.org/images/dabawala-big.jpg&imgrefurl=http://eonewdelhi.org/dabbawalas.html&usg=__-_CrjqtY1kAOAnSK5dTL9YE9maY=&h=214&w=280&sz=42&hl=en&start=76&itbs=1&tbnid=iCq8v0V_UD8g1M:&tbnh=87&tbnw=114&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://blog.semaworx.eu/wp-content/uploads/2008/11/dw_cart.jpg&imgrefurl=http://blog.semaworx.eu/http:/www.technorati.com/tag/dabbawala/&usg=__gz3nZE57AuR2MLc-4XInGxPds_g=&h=375&w=500&sz=175&hl=en&start=74&itbs=1&tbnid=hbROs08YbbjopM:&tbnh=98&tbnw=130&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/thumb/d/d5/Dabbawala.jpg/300px-Dabbawala.jpg&imgrefurl=http://ml.wikipedia.org/wiki/%25E0%25B4%25A1%25E0%25B4%25AC%25E0%25B5%258D%25E0%25B4%25AC%25E0%25B4%25BE%25E0%25B4%25B5%25E0%25B4%25BE%25E0%25B4%25B2&usg=__Is-wv73Rwpzw4cGckDYQWBSyLZk=&h=225&w=300&sz=28&hl=en&start=84&itbs=1&tbnid=KmghJ1EoNWVuAM:&tbnh=87&tbnw=116&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D638/14/2019 Unlocking the Dabbawalas
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4 factors of Social Service
Efficient service at low cost
No pollution or congestion Do not cause accident or morcha
No cost burden to the state
http://images.google.co.in/imgres?imgurl=http://www.masternewmedia.org/images/media-and-technologies_dabbawalas155.jpg&imgrefurl=http://www.masternewmedia.org/news/2008/07/19/making_sense_of_new_technologies.htm&usg=__rsLBW8yVULyTNss67jPS3rCQ9rk=&h=155&w=155&sz=26&hl=en&start=66&itbs=1&tbnid=_Qk7CmbcPNadCM:&tbnh=97&tbnw=97&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://4.bp.blogspot.com/_JiyokxKao-o/Re574KoT9cI/AAAAAAAAADU/m10RSGER-iE/s320/lotsofdabba.jpg&imgrefurl=http://minalvarma.blogspot.com/2007/03/mumbai-dabbawalas-in-delhi.html&usg=__kTfeOsMXaQPYequRrRGzFUGJUos=&h=160&w=230&sz=23&hl=en&start=68&itbs=1&tbnid=1BMEVnqBVin97M:&tbnh=75&tbnw=108&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://mootee.typepad.com/.a/6a00d8351b44f853ef010536c6c0e4970c-320wi&imgrefurl=http://mootee.typepad.com/innovation_playground/2009/01/indias-best-business-innovation-idea-is-a-120year-old-social-enterprise.html&usg=__hS15n2zhZUKoXT_P8d6q3XVlojI=&h=219&w=320&sz=168&hl=en&start=77&itbs=1&tbnid=9fgKRsEMo4ycPM:&tbnh=81&tbnw=118&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://eonewdelhi.org/images/dabawala-big.jpg&imgrefurl=http://eonewdelhi.org/dabbawalas.html&usg=__-_CrjqtY1kAOAnSK5dTL9YE9maY=&h=214&w=280&sz=42&hl=en&start=76&itbs=1&tbnid=iCq8v0V_UD8g1M:&tbnh=87&tbnw=114&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://blog.semaworx.eu/wp-content/uploads/2008/11/dw_cart.jpg&imgrefurl=http://blog.semaworx.eu/http:/www.technorati.com/tag/dabbawala/&usg=__gz3nZE57AuR2MLc-4XInGxPds_g=&h=375&w=500&sz=175&hl=en&start=74&itbs=1&tbnid=hbROs08YbbjopM:&tbnh=98&tbnw=130&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/thumb/d/d5/Dabbawala.jpg/300px-Dabbawala.jpg&imgrefurl=http://ml.wikipedia.org/wiki/%25E0%25B4%25A1%25E0%25B4%25AC%25E0%25B5%258D%25E0%25B4%25AC%25E0%25B4%25BE%25E0%25B4%25B5%25E0%25B4%25BE%25E0%25B4%25B2&usg=__Is-wv73Rwpzw4cGckDYQWBSyLZk=&h=225&w=300&sz=28&hl=en&start=84&itbs=1&tbnid=KmghJ1EoNWVuAM:&tbnh=87&tbnw=116&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D638/14/2019 Unlocking the Dabbawalas
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History
Started in 1890 Charitable trust: Registered in 1956 Employee strength: 5000 Average Literacy Rate: 8th Grade schooling Total coverage: 60-70 km No. of tiffins: 200,000 tiffin boxes
i.e. 400,000 X 25 days X 12 months = 120,000,000
(120 million or 12 crore transactions per year) Time taken: 8 hours, war time 3 hours (9am-12pm) for
collection of dabba.
http://images.google.co.in/imgres?imgurl=http://www.masternewmedia.org/images/media-and-technologies_dabbawalas155.jpg&imgrefurl=http://www.masternewmedia.org/news/2008/07/19/making_sense_of_new_technologies.htm&usg=__rsLBW8yVULyTNss67jPS3rCQ9rk=&h=155&w=155&sz=26&hl=en&start=66&itbs=1&tbnid=_Qk7CmbcPNadCM:&tbnh=97&tbnw=97&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://4.bp.blogspot.com/_JiyokxKao-o/Re574KoT9cI/AAAAAAAAADU/m10RSGER-iE/s320/lotsofdabba.jpg&imgrefurl=http://minalvarma.blogspot.com/2007/03/mumbai-dabbawalas-in-delhi.html&usg=__kTfeOsMXaQPYequRrRGzFUGJUos=&h=160&w=230&sz=23&hl=en&start=68&itbs=1&tbnid=1BMEVnqBVin97M:&tbnh=75&tbnw=108&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://mootee.typepad.com/.a/6a00d8351b44f853ef010536c6c0e4970c-320wi&imgrefurl=http://mootee.typepad.com/innovation_playground/2009/01/indias-best-business-innovation-idea-is-a-120year-old-social-enterprise.html&usg=__hS15n2zhZUKoXT_P8d6q3XVlojI=&h=219&w=320&sz=168&hl=en&start=77&itbs=1&tbnid=9fgKRsEMo4ycPM:&tbnh=81&tbnw=118&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://eonewdelhi.org/images/dabawala-big.jpg&imgrefurl=http://eonewdelhi.org/dabbawalas.html&usg=__-_CrjqtY1kAOAnSK5dTL9YE9maY=&h=214&w=280&sz=42&hl=en&start=76&itbs=1&tbnid=iCq8v0V_UD8g1M:&tbnh=87&tbnw=114&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://blog.semaworx.eu/wp-content/uploads/2008/11/dw_cart.jpg&imgrefurl=http://blog.semaworx.eu/http:/www.technorati.com/tag/dabbawala/&usg=__gz3nZE57AuR2MLc-4XInGxPds_g=&h=375&w=500&sz=175&hl=en&start=74&itbs=1&tbnid=hbROs08YbbjopM:&tbnh=98&tbnw=130&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/thumb/d/d5/Dabbawala.jpg/300px-Dabbawala.jpg&imgrefurl=http://ml.wikipedia.org/wiki/%25E0%25B4%25A1%25E0%25B4%25AC%25E0%25B5%258D%25E0%25B4%25AC%25E0%25B4%25BE%25E0%25B4%25B5%25E0%25B4%25BE%25E0%25B4%25B2&usg=__Is-wv73Rwpzw4cGckDYQWBSyLZk=&h=225&w=300&sz=28&hl=en&start=84&itbs=1&tbnid=KmghJ1EoNWVuAM:&tbnh=87&tbnw=116&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D638/14/2019 Unlocking the Dabbawalas
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8/14/2019 Unlocking the Dabbawalas
11/17
Working NMTBSA
Error rate: 1 in 16 million transaction Six Sigma performance (99.999999) Technological backup: Nil Cost of Service: 300 350 per month Std price for all: Weight, Distance, Space Earnings: 5000-6000 per month 72 80 Crore turnover per annum approx. Diwali bonus: 1 months extra pay
No Strike- record since 1980 No Police/ Court Case since 1890
http://images.google.co.in/imgres?imgurl=http://www.masternewmedia.org/images/media-and-technologies_dabbawalas155.jpg&imgrefurl=http://www.masternewmedia.org/news/2008/07/19/making_sense_of_new_technologies.htm&usg=__rsLBW8yVULyTNss67jPS3rCQ9rk=&h=155&w=155&sz=26&hl=en&start=66&itbs=1&tbnid=_Qk7CmbcPNadCM:&tbnh=97&tbnw=97&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://4.bp.blogspot.com/_JiyokxKao-o/Re574KoT9cI/AAAAAAAAADU/m10RSGER-iE/s320/lotsofdabba.jpg&imgrefurl=http://minalvarma.blogspot.com/2007/03/mumbai-dabbawalas-in-delhi.html&usg=__kTfeOsMXaQPYequRrRGzFUGJUos=&h=160&w=230&sz=23&hl=en&start=68&itbs=1&tbnid=1BMEVnqBVin97M:&tbnh=75&tbnw=108&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://mootee.typepad.com/.a/6a00d8351b44f853ef010536c6c0e4970c-320wi&imgrefurl=http://mootee.typepad.com/innovation_playground/2009/01/indias-best-business-innovation-idea-is-a-120year-old-social-enterprise.html&usg=__hS15n2zhZUKoXT_P8d6q3XVlojI=&h=219&w=320&sz=168&hl=en&start=77&itbs=1&tbnid=9fgKRsEMo4ycPM:&tbnh=81&tbnw=118&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://eonewdelhi.org/images/dabawala-big.jpg&imgrefurl=http://eonewdelhi.org/dabbawalas.html&usg=__-_CrjqtY1kAOAnSK5dTL9YE9maY=&h=214&w=280&sz=42&hl=en&start=76&itbs=1&tbnid=iCq8v0V_UD8g1M:&tbnh=87&tbnw=114&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://blog.semaworx.eu/wp-content/uploads/2008/11/dw_cart.jpg&imgrefurl=http://blog.semaworx.eu/http:/www.technorati.com/tag/dabbawala/&usg=__gz3nZE57AuR2MLc-4XInGxPds_g=&h=375&w=500&sz=175&hl=en&start=74&itbs=1&tbnid=hbROs08YbbjopM:&tbnh=98&tbnw=130&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/thumb/d/d5/Dabbawala.jpg/300px-Dabbawala.jpg&imgrefurl=http://ml.wikipedia.org/wiki/%25E0%25B4%25A1%25E0%25B4%25AC%25E0%25B5%258D%25E0%25B4%25AC%25E0%25B4%25BE%25E0%25B4%25B5%25E0%25B4%25BE%25E0%25B4%25B2&usg=__Is-wv73Rwpzw4cGckDYQWBSyLZk=&h=225&w=300&sz=28&hl=en&start=84&itbs=1&tbnid=KmghJ1EoNWVuAM:&tbnh=87&tbnw=116&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D638/14/2019 Unlocking the Dabbawalas
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Approach
Discipline
No Alcohol drinking or smoking during business hours
Wearing white caps
Carry Identity cards
No leave without prior notice
http://images.google.co.in/imgres?imgurl=http://www.masternewmedia.org/images/media-and-technologies_dabbawalas155.jpg&imgrefurl=http://www.masternewmedia.org/news/2008/07/19/making_sense_of_new_technologies.htm&usg=__rsLBW8yVULyTNss67jPS3rCQ9rk=&h=155&w=155&sz=26&hl=en&start=66&itbs=1&tbnid=_Qk7CmbcPNadCM:&tbnh=97&tbnw=97&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://4.bp.blogspot.com/_JiyokxKao-o/Re574KoT9cI/AAAAAAAAADU/m10RSGER-iE/s320/lotsofdabba.jpg&imgrefurl=http://minalvarma.blogspot.com/2007/03/mumbai-dabbawalas-in-delhi.html&usg=__kTfeOsMXaQPYequRrRGzFUGJUos=&h=160&w=230&sz=23&hl=en&start=68&itbs=1&tbnid=1BMEVnqBVin97M:&tbnh=75&tbnw=108&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://mootee.typepad.com/.a/6a00d8351b44f853ef010536c6c0e4970c-320wi&imgrefurl=http://mootee.typepad.com/innovation_playground/2009/01/indias-best-business-innovation-idea-is-a-120year-old-social-enterprise.html&usg=__hS15n2zhZUKoXT_P8d6q3XVlojI=&h=219&w=320&sz=168&hl=en&start=77&itbs=1&tbnid=9fgKRsEMo4ycPM:&tbnh=81&tbnw=118&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://eonewdelhi.org/images/dabawala-big.jpg&imgrefurl=http://eonewdelhi.org/dabbawalas.html&usg=__-_CrjqtY1kAOAnSK5dTL9YE9maY=&h=214&w=280&sz=42&hl=en&start=76&itbs=1&tbnid=iCq8v0V_UD8g1M:&tbnh=87&tbnw=114&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://blog.semaworx.eu/wp-content/uploads/2008/11/dw_cart.jpg&imgrefurl=http://blog.semaworx.eu/http:/www.technorati.com/tag/dabbawala/&usg=__gz3nZE57AuR2MLc-4XInGxPds_g=&h=375&w=500&sz=175&hl=en&start=74&itbs=1&tbnid=hbROs08YbbjopM:&tbnh=98&tbnw=130&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/thumb/d/d5/Dabbawala.jpg/300px-Dabbawala.jpg&imgrefurl=http://ml.wikipedia.org/wiki/%25E0%25B4%25A1%25E0%25B4%25AC%25E0%25B5%258D%25E0%25B4%25AC%25E0%25B4%25BE%25E0%25B4%25B5%25E0%25B4%25BE%25E0%25B4%25B2&usg=__Is-wv73Rwpzw4cGckDYQWBSyLZk=&h=225&w=300&sz=28&hl=en&start=84&itbs=1&tbnid=KmghJ1EoNWVuAM:&tbnh=87&tbnw=116&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D638/14/2019 Unlocking the Dabbawalas
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Code of Conduct
Rs. 500 Drinking on duty
Rs.100- Smoking on duty
Rs.25- Not wearing white cap
Rs.25- Not carrying ID Card
Rs.1000-Leave without intimation, sacked if repeated 2-3
instances
Marketing Marketing pamphlets in the Dabba
http://images.google.co.in/imgres?imgurl=http://www.masternewmedia.org/images/media-and-technologies_dabbawalas155.jpg&imgrefurl=http://www.masternewmedia.org/news/2008/07/19/making_sense_of_new_technologies.htm&usg=__rsLBW8yVULyTNss67jPS3rCQ9rk=&h=155&w=155&sz=26&hl=en&start=66&itbs=1&tbnid=_Qk7CmbcPNadCM:&tbnh=97&tbnw=97&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://4.bp.blogspot.com/_JiyokxKao-o/Re574KoT9cI/AAAAAAAAADU/m10RSGER-iE/s320/lotsofdabba.jpg&imgrefurl=http://minalvarma.blogspot.com/2007/03/mumbai-dabbawalas-in-delhi.html&usg=__kTfeOsMXaQPYequRrRGzFUGJUos=&h=160&w=230&sz=23&hl=en&start=68&itbs=1&tbnid=1BMEVnqBVin97M:&tbnh=75&tbnw=108&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://mootee.typepad.com/.a/6a00d8351b44f853ef010536c6c0e4970c-320wi&imgrefurl=http://mootee.typepad.com/innovation_playground/2009/01/indias-best-business-innovation-idea-is-a-120year-old-social-enterprise.html&usg=__hS15n2zhZUKoXT_P8d6q3XVlojI=&h=219&w=320&sz=168&hl=en&start=77&itbs=1&tbnid=9fgKRsEMo4ycPM:&tbnh=81&tbnw=118&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://eonewdelhi.org/images/dabawala-big.jpg&imgrefurl=http://eonewdelhi.org/dabbawalas.html&usg=__-_CrjqtY1kAOAnSK5dTL9YE9maY=&h=214&w=280&sz=42&hl=en&start=76&itbs=1&tbnid=iCq8v0V_UD8g1M:&tbnh=87&tbnw=114&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://blog.semaworx.eu/wp-content/uploads/2008/11/dw_cart.jpg&imgrefurl=http://blog.semaworx.eu/http:/www.technorati.com/tag/dabbawala/&usg=__gz3nZE57AuR2MLc-4XInGxPds_g=&h=375&w=500&sz=175&hl=en&start=74&itbs=1&tbnid=hbROs08YbbjopM:&tbnh=98&tbnw=130&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/thumb/d/d5/Dabbawala.jpg/300px-Dabbawala.jpg&imgrefurl=http://ml.wikipedia.org/wiki/%25E0%25B4%25A1%25E0%25B4%25AC%25E0%25B5%258D%25E0%25B4%25AC%25E0%25B4%25BE%25E0%25B4%25B5%25E0%25B4%25BE%25E0%25B4%25B2&usg=__Is-wv73Rwpzw4cGckDYQWBSyLZk=&h=225&w=300&sz=28&hl=en&start=84&itbs=1&tbnid=KmghJ1EoNWVuAM:&tbnh=87&tbnw=116&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D638/14/2019 Unlocking the Dabbawalas
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Working Co-ordination
8am-10am collection of dabbas 10.34am-11.20am- Load the dabbas onto to the luggage or goods
compartment 11:20am-12.30pm- Unloading happens at the destination station 1.15pm-2.00pm-Collection process starts 2.00pm-2.30pm-Segregation as per destination suburb 2.28pm-3.30pm-Return Journey 3.30pm-4pm- Back to origin station Coding structures are done with the place from where the dabba is picked
and by whom it needs to be delivered and where it needs to be delivered.
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But thats not all
They work at six sigma levels of efficiency and this amazinglogistics miracle even caught Prince Charles attention andis now a business school case study. Why, even SirRichard Branson the chairman of Virgin Atlantic paid them a
visit. Out of the 5,000 dabbawallas about 85% are illiterateand remaining educated only up till the 8th grade. But owing totheir dedication, hard work, time management skills and nostrikes in their 100+ years history they have carved out a nichefor themselves earning the awe and respect of the society
they selflessly serve. Among the recognitions, they have a SixSigma certificate from the Forbes group and ISO 9001:2000.The dabbawalla story is without parallel anywhere in theworld.
http://images.google.co.in/imgres?imgurl=http://www.masternewmedia.org/images/media-and-technologies_dabbawalas155.jpg&imgrefurl=http://www.masternewmedia.org/news/2008/07/19/making_sense_of_new_technologies.htm&usg=__rsLBW8yVULyTNss67jPS3rCQ9rk=&h=155&w=155&sz=26&hl=en&start=66&itbs=1&tbnid=_Qk7CmbcPNadCM:&tbnh=97&tbnw=97&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://4.bp.blogspot.com/_JiyokxKao-o/Re574KoT9cI/AAAAAAAAADU/m10RSGER-iE/s320/lotsofdabba.jpg&imgrefurl=http://minalvarma.blogspot.com/2007/03/mumbai-dabbawalas-in-delhi.html&usg=__kTfeOsMXaQPYequRrRGzFUGJUos=&h=160&w=230&sz=23&hl=en&start=68&itbs=1&tbnid=1BMEVnqBVin97M:&tbnh=75&tbnw=108&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://mootee.typepad.com/.a/6a00d8351b44f853ef010536c6c0e4970c-320wi&imgrefurl=http://mootee.typepad.com/innovation_playground/2009/01/indias-best-business-innovation-idea-is-a-120year-old-social-enterprise.html&usg=__hS15n2zhZUKoXT_P8d6q3XVlojI=&h=219&w=320&sz=168&hl=en&start=77&itbs=1&tbnid=9fgKRsEMo4ycPM:&tbnh=81&tbnw=118&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://eonewdelhi.org/images/dabawala-big.jpg&imgrefurl=http://eonewdelhi.org/dabbawalas.html&usg=__-_CrjqtY1kAOAnSK5dTL9YE9maY=&h=214&w=280&sz=42&hl=en&start=76&itbs=1&tbnid=iCq8v0V_UD8g1M:&tbnh=87&tbnw=114&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://blog.semaworx.eu/wp-content/uploads/2008/11/dw_cart.jpg&imgrefurl=http://blog.semaworx.eu/http:/www.technorati.com/tag/dabbawala/&usg=__gz3nZE57AuR2MLc-4XInGxPds_g=&h=375&w=500&sz=175&hl=en&start=74&itbs=1&tbnid=hbROs08YbbjopM:&tbnh=98&tbnw=130&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D63http://images.google.co.in/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/thumb/d/d5/Dabbawala.jpg/300px-Dabbawala.jpg&imgrefurl=http://ml.wikipedia.org/wiki/%25E0%25B4%25A1%25E0%25B4%25AC%25E0%25B5%258D%25E0%25B4%25AC%25E0%25B4%25BE%25E0%25B4%25B5%25E0%25B4%25BE%25E0%25B4%25B2&usg=__Is-wv73Rwpzw4cGckDYQWBSyLZk=&h=225&w=300&sz=28&hl=en&start=84&itbs=1&tbnid=KmghJ1EoNWVuAM:&tbnh=87&tbnw=116&prev=/images%3Fq%3DDabbawala%26gbv%3D2%26ndsp%3D21%26hl%3Den%26sa%3DN%26start%3D638/14/2019 Unlocking the Dabbawalas
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So, did you learn something from the Dabbawallainside the dabba.
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I would love to hear from you on
THANK YOU!
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