FACULTY STAFF

TECHNOLOGY GUIDE

&

OFFICE OF INFORMATION TECHNOLOGYoit.unlv.edutwitter @unlv_oit

HELP & TRAINING 4

E-MAIL 6

COMPUTERS 8

SOFTWARE 9

CLASSROOM TECHNOLOGY 10

WEB PRESENCE 14

WIRELESS 16

SECURITY 18

SERVERS & FILE STORAGE 19

MORE TECHNOLOGY SERVICES 20

ABOUT OIT 22

CONTACT INFORMATION 23

This booklet outlines technology services offered to UNLV employees. Keep this booklet nearby for quick reference. Details about the services may be found at the Office of Information Technology website at: oit.unlv.edu.

TABLE OF CONTENTS

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HELP & TRAINING

The IT Help Desk supports technology needs for UNLV faculty, staff, and students. Contact the IT Help Desk when you have a computing question. The IT Help Desk also coordinates technology needs with the appropriate OIT unit when necessary.

IT HELP DESK

• Account administration• E-mail• General computer needs and

problems• General technology information• Printing• Supported software,

applications and WebCampus• Wireless

WE HELP WITHCONTACT & HOURS

CALL 895-0777E-MAIL ithelp@unlv.eduVISIT CBC B113 or SU 231GO TO oit.unlv.edu

WALK IN Monday - FridayHOURS 8 a.m. - 5 p.m.

PHONE Monday - SundayHOURS 7 a.m. - 11 p.m.

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Free training courses are offered to UNLV employees throughout the year. Enrollment is on a first-come, first-served basis. Each class is limited to twelve participants. Workshops are between one to two hours in duration and are located in CBC C307, unless otherwise noted. We offer courses on: • Lotus Notes • Microsoft Office products• Windows• Google Docs

For workshop descriptions, schedules, and registration, click on the HELP & TRAINING link at oit.unlv.edu.

NOTE: We also offer custom group training. For example, if an entire department wants to learn how to use Lotus Notes’ calendar features, OIT will create a class designed specifically to meet their needs. Contact the IT Help Desk to request custom workshops.

UNLV EDUCATIONAL OUTREACHedoutreach.unlv.edu

Evening classes for website development, business productivity and digital creative products

THE COLLEGE OF SOUTHERN NEVADAcsn.edu

A wide range of semester-long courses for a variety of computing skills

SEVERAL ENTITIES PROVIDE ADDITIONALTRAINING

TRAINING

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E-MAIL

Are you hosting a guest lecture or special event? You can send invitations and announcements to the UNLV community via several e-newsletter systems listed below. For more information, visit the E-MAIL & COLLABORATION link from oit.unlv.edu.

E-NEWSLETTER SYSTEMS

Lotus Notes is the e-mail and calendaring software supported for faculty and staff. You have two versions to choose from: the client version, which needs to be installed on your computer, and the web version, which is available anywhere with Internet access.For more information visit lotusnotes.oit.unlv.edu

LOTUS NOTES

RAVESent weekly to all students according to class standing, like (e.g., all sophomores and juniors.)

SENDSent weekly to all students according to department and class standing (e.g., freshman marketing majors).

UNLV TODAYSent daily to UNLV employees.

REBELMAIL Be sure to remind students to use Rebelmail, powered by Google. All UNLV students receive a Rebelmail e-mail account upon admittance. Visit rebelmail.unlv.edu for more information.Forms that require students to provide an e-mail address should require @unlv.nevada.edu as the domain name. University policy requires that UNLV employees send e-mail to students using their Rebelmail accounts.

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NEW ACCOUNTSNew Lotus Notes accounts are available by request for faculty, staff, and student employees. Request new accounts at newuser.unlv.edu.

TRAINING OIT offers free, two-hour training workshops on Lotus Notes. Find more information and self-help guides at oit.unlv.edu.

HELPWhen you need help with Lotus Notes, contact the IT Help Desk at 895-0777.

SMART PHONESThe IT Help Desk assists with connecting your smartphone to Lotus Notes e-mail. Learn more at lotusnotes.oit.unlv.edu/smartphones.

MyUNLV provides students, faculty, and staff with online information and self-service capabilities 24-hours a day. The system allows you to input grades, communicate important information, and assist students with their business needs. Faculty will input semester grades for students and locate student information, such as e-mail addresses, from within MyUNLV. Students can use MyUNLV to access personal data, register for classes, check grades, apply for financial aid, and much more. MyUNLV uses the NSHE (Nevada System of Higher Education) ID number for identification. OIT’s IT Help Desk helps reset passwords but is not equipped at this time to help with the use of MyUNLV. Please check out the tutorials available within the system, or visit the website aboutmyunlv.unlv.edu for more information. If settings for your courses need adjustments, please consult with your department’s administrative staff or access the help tools available online.

MyUNLV

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COMPUTERS

Your department is responsible for allocating funds to purchase new employee computers. Vendors like Dell, Apple and Lenovo offer significant discounts to UNLV. You can get help with computers through the IT Help Desk and through OIT’s website. We help with:

• Minimum computer specification recommendations

• Set up of the computer• Hardware repair including

provisions for temporary replacements when computers break unexpectedly

NOTE: We do our best to provide quality service for UNLV-tagged computers. To service your personal computer or laptop, please consult your vendor or local repair shop for assistance.

Follow these steps to get a great computer:1. Configure your computer online

through one of our partner vendors. Be sure your computer meets at least the minimum standards which are available in the SOFTWARE & COMPUTERS section at oit.unlv.edu.

2. Contact the IT Help Desk if you need more consulting on computer configuration.

3. Follow your department’s purchasing procedures.

4. Technicians will call to schedule a set-up appointment once UNLV Property Control tags the computer and delivers it to OIT.

NOTE: Be sure to request at least a three year warranty on computer purchases.

OFFICE COMPUTER PURCHASES

Companies other than your computer vendor often offer much better deals on accessories. For example, CDWG and Boise/Office Max may sell scanners or printers at lower prices. These products are not supported by OIT beyond the manufacturer’s warranty.

Call 895-0771 before purchasing projectors. UNLV works with Epson to get great deals and excellent support.

ACCESSORIES PROJECTORS

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OIT can help you get the software you need. Several software packages are provided for free under UNLV site licenses, and some titles must be purchased individually by your department through our partner vendors, usually at a great discount.OIT’s software website also provides details about obtaining software for personal and office use. Search for the title, look through the list, and call the IT Help Desk if you need assistance. Click on the SOFTWARE & HARDWARE link at oit.unlv.edu.

SOFTWARE Before buying software, check OIT’s website for discounts!

UNIQUE CAMPUS SOFTWAREThe software below allows authorized individuals to access university data. OIT coordinates the authorization process that allows employees access to the data held in these systems. • MyUNLV • Human Resources

Management• Web Contracts• Advantage/Financial

Data Warehouse• Oracle Data WarehouseVisit oit.unlv.edu for more information.

E-ACADEMYStudents, faculty, and staff can visit unlv.e-academy.com to purchase a variety of software titles at significant discounts. Register with your UNLV e-mail address.

DISCOUNT SOFTWAREWe offer free or discounted versions of:• Microsoft Office Products • Adobe Products • SPSS, SAS, AutoCAD• And much more

Call 895-0771 before purchasing projectors. UNLV works with Epson to get great deals and excellent support.

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CLASSROOM TECHNOLOGY

Technology Enhanced Classrooms (TECs) are equipped with technology permanently installed in a lectern. General purpose TECs include a multimedia projector, computer (PC), Internet access, VCR/DVD player, document camera, and connections for a laptop. If using a Mac laptop, please bring your adaptor.

TECs designed for specific department use may include additional tools, like a turntable. As funding permits, OIT converts as many rooms as possible to TECs.

TECHNOLOGY ENHANCED CLASSROOMS (TECs)

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Need help in a technology-enhanced classroom? Call 895-0771. Online videos demonstrate how to use TECs. Go to oit.unlv.edu/tecvideos to watch!

COMPUTERSAll TECs are equipped with a computer and Internet access. Computers within these classrooms do not require a login. Restart the computer if there is a login prompt. Laptop connectivity for PCs and Macs is also provided. If using a Mac laptop, bring your adapter. Not all classrooms have Wi-Fi. Please see the map (pp.16-17).

SCHEDULINGIf you have questions or concerns about your classroom assignment, please have your department administrative assistant contact UNLV’s academic scheduling office at scheduling@unlv.edu.

SUPPORT & TRAININGCheck out OIT’s website to see photos of your TEC, the type of equipment in each room and instructional videos.You may also call 895-0771 for:• Help over the phone• A technician to visit your location• Emergency assistance in the

classroom• Training• Software installation requests

ROOM ACCESSYou are required to carry and use a Marlok Card to access TECs. Contact your department to request a Marlok card or to add TEC access to your current card.We suggest entering emergency phone numbers into your cell phone in case you are locked out of a room: • FACILITIES DEPARTMENT

895-4357 • PUBLIC SAFETY DISPATCH

895-3668

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CLASSROOM TECHNOLOGY

AVAILABLE FOR • Computer projection carts• VCR/DVD TV carts

AVAILABLE FOR PICK UP• Tape recorders• Slide projectors• CamcordersCheck oit.unlv.edu for a complete inventory list.

If you are unable to schedule your class in a TEC, Media Services can deliver technology equipment to your classroom. We also have equipment available for classroom use that you can pick up from our office.

MORE TECHNOLOGY SERVICES

COMPUTER LABSOIT offers many computer labs where students may complete assignments that require technology. Lab monitors help with computing accounts, printing, and access to hardware and software available in the computer labs.

AUDIO/VISUAL (AV)DELIVERY

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TEACHING FACILITIESTeaching Facilities are computer labs that double as classrooms so that students can use computers during class time. The rooms are equipped with audio-visual tools, such as a projector and DVD player. If you need to schedule a class in a Teaching Facility, contact your department administrative assistant.

AV DELIVERY CONTACT & HOURSCALL 895-0771VISIT CBC B132

HOURS Mon - Fri 8 a.m. - 5 p.m.

MORE TECHNOLOGY SERVICES

ORDERING INFORMATIONCall at least one business day in advance and provide the following information:1. Type of equipment needed2. Date and time the equipment is needed3. Building and room number where the

equipment is to be used4. Name, phone number, and department of

the person using the equipmentBe sure to reserve equipment AT LEAST ONE BUSINESS DAY in advance. Equipment availability is limited.

CONFERENCINGRequests for use of academic spaces, such as TEC rooms and classrooms, may be e-mailed to scheduling@unlv.edu. Classroom availability is limited.If you need assistive listening devices or other assistive technology, contact the Disability Resource Center at 895-0866.

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WEB PRESENCE

WebCampus is an enterprise course management system that provides a secure username and password protected environment for course content and activities. Instructions for getting started are provided at webcampus.unlv.edu.

OIT hosts a web server for faculty and staff webpages. You can either build your own site using HTML or use Faculty Ready-Made websites. Visit faculty.unlv.edu for more information.

FEATURES• Secure grade posting for

individual assignments and quizzes

• Class calendaring• Discussion forums• Collaboration tools for

communication within WebCampus

• Online testing and assignment submissions

TRAINING & SUPPORT Check out the support resources available from the WebCampus website or contact the IT Help Desk.OIT hosts open labs every Friday from 9-11 a.m. in CBC C307. Just drop by for individual assistance.

READY-MADE WEBSITESIf you want a faculty website but do not want to write your own HTML or produce your own graphics, our “Ready Made Websites” is a good choice for you. Ready Made Websites run on an easy-to-use content management system called WordPress. You may be familiar with WordPress as powerful blogging software, but at UNLV we have turned WordPress into a way to give faculty clean, professional looking websites that are easy to edit and friendly to use. More information about Ready-Made Websites is available at faculty.unlv.edu.

WEBCAMPUS FACULTY/STAFF WEBPAGES

OPEN LABProfessors may drop by CBC C307 on Friday mornings for individual assistance with WebCampus and faculty websites.

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Do you want to publish research to a website? Would you like to interact with students online? OIT provides several tools for you to create an online presence. Use the information below to learn more about faculty and staff websites, WebCampus, and more.

Web Communications, a division of Marketing & Public Relations, is responsible for managing the content and design of UNLV’s top-level webpages.

This office also assists academic and administrative units in developing websites that effectively communicate and strategically align with the university’s pages. Access their services online or by calling their web help desk at 895-2886.

Visit go.unlv.edu/web for more information.REQUEST AN ACCOUNT

Visit faculty.unlv.edu to request an account. You will need to complete the Web Account Security Agreement.

DO IT YOURSELFThe IT Help Desk ensures you have access to your folder and account. You can build webpages by using HTML or via website development software like Dreamweaver. Before buying web publishing software, check the OIT software website for significant discounts.All publishing access to the faculty web server is via Secure FTP. Free FTP software is available for download at faculty.unlv.edu.

DEPARTMENT, COLLEGE, & UNIT WEBPAGES

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The UNLV wireless network is available in many campus locations. When you are in one of the hotspots indicated on the map to the right, your mobile device will show two networks supported by the Office of Information Technology: UNLV-Secure and UNLV-Guest. We suggest students, faculty and staff with valid RebelCards use UNLV-Secure. You will need to set up your wireless account first and then complete the one-time set up of UNLV-Secure.

DO YOU HOST GUESTS?You will also see a network named UNLV-Guest. This is a wireless network available for visitors to the campus. This network has limited hours and lower speeds and is designed to meet the basic needs of our guests.

To report problems and receive assistance with

network connection issues, contact the IT Help Desk at 895-0777.

1. Go to accounts.wireless.unlv.edu.2. Enter your information, including the

L# or NSHE ID.3. Click SET UP ACCOUNT and follow

the remaining instructions to set up UNLV-Secure on mobile devices that you plan to use on campus.

Interfaith Student Center

John S. Wright Hall

UNLV

Richard Tam

Alumni Center

Archie C. GrantHall

57

Maryland Parkway

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Brussels St.

Swenson Avenue

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Harmon Avenue

Wireless hotspots available

Partial wireless coverage

IT HELP DESKCBC B-LOBBY

IT HELP DESKSU 231

CLASSROOM TECHNOLOGY& MEDIA SERVICES

CBC B133

MPETTL

LFG

BSL

MCB

RAJ

CEB

TBESEB

BDCLAC

WBS

BHS

TEC

HOU

HFA

MSB

RAB

MSM

WIRELESS

GET STARTED

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• Use the most up-to-date version of software for your wireless network card.• UNLV students and staff should choose the wireless network named UNLV-Secure

for the fastest, easiest and most secure wireless connection.You will need a wireless username and password before you connect to the UNLV-Secure network. Follow the instructions at wireless.unlv.edu/secure.

Interfaith Student Center

John S. Wright Hall

UNLV

Richard Tam

Alumni Center

Archie C. GrantHall

57

Maryland Parkway

Uni

vers

ity R

oad

Brussels St.

Swenson Avenue

Trop

icana

Ave

nue

Harmon Avenue

Wireless hotspots available

Partial wireless coverage

IT HELP DESKCBC B-LOBBY

IT HELP DESKSU 231

CLASSROOM TECHNOLOGY& MEDIA SERVICES

CBC B133

MPETTL

LFG

BSL

MCB

RAJ

CEB

TBESEB

BDCLAC

WBS

BHS

TEC

HOU

HFA

MSB

RAB

MSM

WIRELESS TIPS

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Please help us protect university data from theft and misuse.

Maintaining security requires everyone to take precautions to protect themselves as well as the institution.

1. Do not keep student data or social security numbers on your office desktop or laptop computer. Avoid keeping unnecessary data in department systems.

2. Secure your computer with a password. Be sure it has at least 8 CHARACTERS and 3 DIFFERENT CHARACTER TYPES.

3. Install antivirus and malware protection software on your office and personal computers.

4. Think before you click on e-mails, webpages, and other attractive Internet options. Do not comply with e-mail solicitations for your passwords.

5. Use Lotus Notes’ spam filter system, PROOFPOINT.

6. Keep your operating system patched with critical updates.

FOLLOW THESE TIPS TO ENSURE BETTER SECURITY

SECURITY

If you suspect any security problems or a breach, contact the IT Help Desk at 895-0777 or e-mail the OIT Information Security Office at informationsecurityoffice@unlv.edu.

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OIT hosts and supports servers to store information for individuals, departments and the entire university. If your department wants to purchase its own servers, OIT offers consultation and may host new servers, if possible. Faculty and staff network storage needs are serviced by the Novell Netware system, also called the “CLUSTER.” It offers the following:

GROUP FILE STORAGESometimes you need to share files with colleagues in your department or with students. OIT offers group accounts where members of a team can share documents like forms, spreadsheets, policies and procedures. Contact the IT Help Desk at 895-0777 for more information.

PERSONAL FILE STORAGENetwork storage for your files is available through your Novell account. If you store files on your network drive, they can be accessed on or off campus. Use your (H:\) drive on your UNLV computer, or log in via the web at files.nevada.edu.

SERVERS & FILE STORAGE

BACK UPSOIT can restore deleted or overwritten files hosted on the Novell Netware system because we keep back ups for up to 30 days. Just call the IT Help Desk if you need a file recovered. Or, do it yourself by right-clicking in the folder where you deleted the file and click SALVAGE. As a best practice, OIT recommends that you also keep a local backup copy of very important files on a CD or USB drive.

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MANY UNITS AT UNLV EMPLOY TECHNICAL STAFF TO MEET THEIR UNIQUE TECHNOLOGY NEEDS. CONTACT THEM DIRECTLY IF YOU WORK IN THE AREAS LISTED BELOW.

COLLEGES & SCHOOLSBUSINESSRyan Doyle | 895-4654ryan.doyle@unlv.edu

DENTAL MEDICINEHelp Desk | 774-2569 sdmhelpdesk@unlv.edu

EDUCATIONYoung Bok Kim | 895-3762young.kim@unlv.edu

ENGINEERINGKari Locke | 895-5897kari.locke@unlv.edu

FINE ARTSRob Mader | 895-4402robert.mader@unlv.edu

HOTEL ADMINISTRATIONTrevor Brown | 895-1381trevor.brown@unlv.edu

LAWHelp Desk | 895-5298helpdesk@law.unlv.edu

UNITSACADEMIC ADVISINGRoy Hessinger | 895-2037roy.hessinger@unlv.edu

CENTER FOR ACADEMIC ENRICHMENT & OUTREACH (CAEO)IT Division | 774-4214caeo-it@unlv.edu

HARRY REID CENTER FOR ENVIRONMENTAL STUDIES Kris Davidson | 895-1415kris.davidson@unlv.edu

RESIDENTIAL HALL COMPUTING SUPPORT (REBEL REPAIR)Help Desk | 895-5324rebelrepair@unlv.edu

THOMAS & MACKCOMPUTER SERVICESHelp Desk | 895-4722 tmchelpdesk@unlv.edu

UNIVERSITY LIBRARIES,LIBRARY TECHNOLOGIES Help Desk | 895-2101

MORE TECHNOLOGY SERVICES

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MORE TECHNOLOGY & TRAINING SERVICES

DISABILITY RESOURCE CENTER895-0866 or TDD 895-0652 drc.unlv.edu

An Assistive Technology Specialist is available to support students with disabilities and to make campus computing resources more accessible.

ONLINE EDUCATION 895-0334 online@unlv.edu online.unlv.edu

Contact Online Education if you are interested in teaching online courses. Instructional design staff and the visualization team will assist you in organizing your content for a successful course and learning experience for your students.

NATIONAL SUPERCOMPUTING CENTER FOR ENERGY & THE ENVIRONMENT (NSCEE)895-4153 help@nscee.edu www.nscee.edu

NSCEE provides supercomputing training and services to academic and research institutions, government and private industry for research and development.

UNIVERSITY LIBRARIES 895-2100 library.unlv.edu

University Libraries offers one-on-one and customized training sessions to develop student and faculty research and technology skills, as well as providing assistive technologies and services, a Media Lab, and extensive media services.

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The Office of Information Technology (OIT) is the central unit responsible for meeting the computing needs of UNLV faculty, staff, and students. Led by Dr. Lori Temple, Vice Provost for Information Technology, OIT reports to the Office of the Executive Vice President & Provost. A thorough list of services offered by OIT is available in our Service Catalog which is located on our website under ABOUT OIT.

MISSIONOur mission is to support and enhance teaching, research, scholarly and creative production, and administration through the effective management and use of information technology resources.

VALUESWe serve UNLV with these core values in mind:• Service• Collegiality• Competence• Innovation • Integrity

COMMITTEESSeveral committees govern OIT’s decisions and processes. All of them work together with the Information Technology Coordination Committee (ITCC). To suggest a new technology project or request a new service from OIT, submit a proposal to the ITCC. Go to oit.unlv.edu and click COMMITTEES.

ABOUT OIT

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IT HELP DESKS895-0777CBC B113 & SU 231ithelp@unlv.edu

CLASSROOM TECHNOLOGY SERVICES 895-0771CBC B132

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A PUBLICATION OF

THE OFFICE OF INFORMATION TECHNOLOGY (OIT)

University of Nevada, Las Vegas, 2012Photos provided by UNLV Photo Services

2012-2013