IainLoweProduct&Design- Bibliocommons

iain@bibliocommons.com@biblioiain

UXResearchleadstoRicherWebsites

Well,Duh!

1995

2011

WhyResearch?

Assumption=Risk

Designingforscreens• Removeclutter,makespace,letitbreathe

• Optimizeforcontextandneed– justintimecontrolsandcontent• Letthecomputerdothework– dateformatting• Representcontemporarydigitaldesign

Designingforinteraction• Layeredcomplexity– aclickisn’tsobadinsomecases

• Teachon-the-way• Discoverableandlearnable

PathwaysandBehaviors• Fulfillthetransactionbutprovideopportunitiesforintriguingdetours

• NudgetowardsbehaviorswhicharebeneficialtothePublicLibrary• Encourageparticipation

AViewfromthe

ofDesigningforPublicLibraries

Anopeninvitation…

2016

• 17,618Compliments• 14,336Complaints• 9,293SuggestionsforFeaturesandImprovements

Fantasticonlineexperience!Ihaven'tvisitedapubliclibraryinagesandwaspleasantlysurprisedwhenIsignedupforanaccountattheMissionBaybranch.Theeaseoftheonlineexperienceisevenmorefantastic.Greatsite!

“

Ilovedyourlastwebsite!Thisnewsiteishardtonavigate.Whyfixsomethingthatwasn'tbroken?Ihopeyougetenoughcomplaintsthatyouchangeitback!

“

sucks“Yousuck“Mynephewcouldhavemadethiswaybetter.Wasteofmoney“

Verybadwebsite,itsucks.Don'tknowwheretocheckmyaccountanddon'tknowwheretologout.TheITpeoplewhocreateditshouldbefired.

“

FirstClick-Tests

Remote, Live Moderated

Tests

Or Unmoderated

Tests

Surveys

Beta Releases with

Feedback Form

DESIGN / CONCEPT PHASE RELEASES

RESEARCH TOOLSET...

In-Person Moderated

Tests

In Person Interviews and Focus Groups

Contextual Inquiry

Surveys

FirstClick

RemoteModerated

Opt-inBeta

ContextualInquiry

Inpersontestsandinterviews

WhatdoWeLearn?

BIBLIO PEOPLE TYPES

few times / month

many times / week

few times / year

Theprinciplebehindinteractiondesign…no,theprinciplebehindall design,forme,ishumandignity.Weareheretosupportdignityforthepeopleweserve.

RichardBuchanan,Interaction11Conference

https://vimeo.com/20379481

Fairisfair:Iinitiallydislikedyournewformat,buthavenoticedovertimethatyou'vemadeimprovementsthatgreatlysimplifytheon-lineborrowingexperience.

Example:Particularlyliketheinformationblockforitemscheckedout--thelayoutiscrystalclear.Theholdsystemisalsosomehowsimpler.OrmaybeI'msuchadunderheadthatIgradually(orunwittingly)gotthehangofitthroughsomewarpeddefaultprogression.

Itwouldn'tbethefirsttime.Butifthisturnsoutthatyouhavebeenupgrading/tweakingallalong:Thankyou.Thingsaregoodonthissite.You'vedoneanicejob.

- KCLSPatron

“