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Conference Agenda Updated October 20, 2017 – Subject to Change
Conference AgendaUpdated October 20, 2017 – Subject to Change
Pre-Conference Training Bootcamps
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Monday, October 23, 2017
Pre-Conference Training BootcampsTime Session Session
7:30 AM Registration / Breakfast
8:30 AM Application AdministrationPresented by Liam Cronin & Matt Bianchi
Topics include: Platform Overview, Solution/Feature Overview, Subject Areas Overview, Simple Properties (Pick Lists, Dates, Text, etc.), Calculated & Aggregate Properties, Security / Permissions / Roles, Import / Export, Notifications, and the Word and Excel Connectors
Intro to Expression WritingPresented by John Tondreau & Rich Gottesman
Topics include: Tips and tricks / Examples, Building Blocks / Function Overview / Parameters, Calculated Properties, Conditional Colors, Aggregate Filters, Auto Update Rules, Validation Rules, Configurable Buttons, Cascading Pick Lists
12:30 PM Lunch
1:30 PM Vendor Risk Management Best PracticesPresented by John Tondreau & Liam Cronin
Topics include: Vendors and Vendor Services, Vendor Onboarding, Calculating Inherent Risk / Vendor Tiering, Vendor Contacts, Skip Rules / Conditional Sub-Questions, Scoring Techniques, Assessment Scoping, Review Process / Follow-up Workflow, Preferred Responses, Remediation / Issue Management / Action Plans, Automate your Final Report
Reporting & DashboardsPresented by Matt Bianchi & Rich Gottesman
Topics include: Report Creation 101, Presentation Techniques, Charts / Graphs / Gauges / Geographical Maps, Drilldown, Context Reports, Filtering / Run Time Filters, Conditional Color, Report Organization, Group Sorting, External Reporting / Excel / AnalyticsDB
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Summit Day One
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Tuesday, October 24, 2017
Summit Day One – Morning Sessions
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Time Session Session
7:30 AM Registration / Breakfast
8:30 AM Conference Kickoff
9:00 AM The ProcessUnity Application SuitePresented by Todd Boehler, Vice President of Product Strategy
Join our product team for a deep look into ProcessUnity's solution portfolio. This session provides an overview of our entire suite with high-level introductions into Vendor Risk Management, Policy & Procedure Management, Risk Management, Compliance Management, Offer Management and more.
9:30 AM Introducing the ProcessUnity Fall 2017 ReleasePresented by Paul Carroll, EVP of Product and Engineering & Rich Gottesman, Vice President of Customer Success
It’s here! We’ll formally introduce the Fall 2017 Release at this year’s Customer Summit. Join us as we preview the new capabilities.
11:00 AM The Achievable (in Your Lifetime!) Journey to Enterprise Risk ManagementPresented by Gary Prince, Key Account Director
In an era of unprecedented and rapid change, complacency in managing enterprise risk is simply not an option. So why does it seem so hard to do? The challenge most organizations face is getting beyond the ERM “talking stage” and “perfect” end-state and take actual steps on the ERM journey. This session will explore how to use rapid rollouts of risk modules as stepping stones to your ultimate risk management practice.
Panel Discussion: Vendor Risk ManagementHosted by Bryan Burnhart, Head of Strategic Alliances
Get caught up with the latest trends in Third-Party Risk Management. We have assembled a panel of experts from our partner ecosystem to share best practices and industry happenings in key areas including the ever-changing regulatory environment, assessing fourth parties, next-generation due diligence and more.
12:00 PM Lunch
PRODUCT FOCUS
BUSINESS FOCUS
Summit Day One – Afternoon Sessions
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Time Session Session
1:00 PM How To – Shared Assessments Content IntegrationPresented by John Tondreau, Senior Director of Customer Success
How do you create a faster, more rigorous, more efficient and less costly Vendor Risk program? It starts with automation and industry best practices. In this session, learn how to automate the Standard Information Gathering (SIG) questionnaire. Our experts will demonstrate how to speed questionnaire development with best-practice assessment questions for Information Security, Privacy and Business Continuity – and link questions to common regulatory and controls libraries (including the AUP). Plus we’ll show you how to instantly determine problem areas through automated SIG scoring.
Policy & Procedure ManagementPresented by Kristi Kuhn, Senior Solutions Consultant
Your policies and procedures tell your employees, partners, customers and vendors how you operate – from the offers you price, to the credit you extend, from the trades you conduct to the parties you hire. Make it your policy to get your policies in order. Learn how to establish a single, standard system for administering policy lifecycles while providing employees with immediate access to the policies and procedures they need to fulfill their obligations in accordance with your standards.
2:00 PM Contracts and Service-Level AgreementsPresented by Gary Phipps, Director of Risk Solutions
Do you know how well your third parties are performing? ProcessUnity offers powerful capabilities to generate Service-Level Agreements and track metrics against them. In this session, our experts will show you how to define libraries of business metrics, KPIs, KRIs, and SLAs and build the workflow associated with collecting enterprise-level and/or entity-level data points. We'll define SLA templates and configure them for specific clients, vendors, or contracts. Then, we'll determine the appropriate metrics and build a process to collect them. No program is complete without the right reports, so we'll finish the session with a tutorial on various SLA outputs.
Panel Discussion: Third-Party Content IntegrationHosted by Bryan Burnhart, Head of Strategic Alliances
Companies are continually searching for ways to improve the quality of their third-party risk due diligence and ongoing assessments. Incorporating content from content providers is one mechanism that can be leveraged to achieve that goal. Learn about the offerings from each of our participating partners -how they differentiate - and perspectives on today's market landscape.
3:00 PM Break
PRODUCT FOCUS
BUSINESS FOCUS
Case Study:Wellington
Case Study:605 LLC
Summit Day One – Afternoon Sessions (continued)
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Time Session Session
3:30 PM Reporting & Dashboards: Getting Value Out of Your DataPresented by Matt Bianchi, Implementation Specialist & John Tondreau, Senior Director of Customer Success
To quote old adages, "you cannot manage what you don't measure" and "what gets watched, gets done." Automating risk and compliance activities naturally requires powerful, attractive and integrated reports. In this session, watch as our team highlights some of the most-requested reports and dashboards. Get a refresher on report authoring and tips on building reports everyone will use. Good reporting enables your team to monitor and manage the key activities and processes needed to achieve their goals. By focusing on operational, tactical, and strategic reports and dashboard visualizations, we'll discuss how to effectively showcase your data to multiple audiences and provide best practices and guidelines for unlocking the story encapsulated within your data.
4:30 PM Customer Power Hour #1: Best Practice Case StudiesPresented by ProcessUnity Customers
ProcessUnity's customers are some of the most forward-looking organizations when it comes to risk and compliance. Their evolving requirements and creative ideas are driving the new features and functions that we add to our platform with each new release. Join us for a special look into some of the most impressive ProcessUnity implementations, and hear them describe their journeys in their own words.
5:30 PM End of Summit Day One
6:30 PM Evening Event
PRODUCT FOCUS
BUSINESS FOCUS
Case Studies: AQR Capital Management, Lincoln Financial Group, Movement Mortgage
Evening Event, Tuesday, October 24 @ 6:30 PM
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Summit Day Two
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Wednesday, October 25, 2017
Summit Day Two – Morning Sessions
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Time Session Session
7:30 AM Breakfast
8:30 AM Conference KeynotePresented by Ernst & Young
9:15 AM Customer Spotlight: Safety InsurancePresented by Jerry Sleeper, Risk, Audit and Compliance Director, Safety Insurance & Wai Cheung, Manager of Audit, Risk and Compliance, Safety Insurance
10:15 AM Break
10:30 AM Customer Power Hour #2: Best Practice Case StudiesPresented by ProcessUnity Customers
ProcessUnity's customers are some of the most forward-looking organizations when it comes to risk and compliance. Their evolving requirements and creative ideas are driving the new features and functions that we add to our platform with each new release. Join us for a special look into some of the most impressive ProcessUnity implementations, and hear them describe their journeys in their own words.
12:00 PM Lunch
PRODUCT FOCUS
BUSINESS FOCUS
Case Study: Safety Insurance
Case Studies: Abercrombie & Fitch, Juniper, Live Nation Entertainment, Mercer, Ocwen Financial Corporation
Summit Day Two – Afternoon Sessions
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Time Session Session
1:00 PM Improve Vendor Management within Your VRM ProgramPresented by Liam Cronin & Matt Bianchi, Implementation Specialists
Today’s VRM teams are incorporating best practices for managing vendors into their vendor risk programs. This session will showcase how organizations can take advantage of ProcessUnity's newest capabilities to improve their vendor onboarding process, effectively manage their active vendor population and up-level their assessment process. We’ll cover how to best capture inherent risk ratings, ensure appropriate due diligence, modify security roles for vendors and identify key metadata for your vendor population.
Compliance Management the Right WayPresented by Kristi Kuhn, Senior Solutions Consultant
Effective compliance frameworks enable organizations to adequately and efficiently respond to requests that come in from examiners or auditors and allow you to respond proactively vs. being reactive. Learn how ProcessUnity can be leveraged to document exams, facilitate the request process for documentation across your business, and manage any findings or MRAs that are discovered.
2:00 PM Data Integration – Connect, Share, Present, Capitalize!Presented by John Tondreau, Senior Director of Customer Success & Matt Bianchi, Implementation Specialist
Explore the many actions you can perform with your data, including integrating with business applications outside of ProcessUnity. Go in-depth the Microsoft Word and Excel connectors and learn how to create management/regulatory reports, and perform a number of data manipulation tasks including importing and cleansing. We’ll show you how to roll out your own integrations, reduce data entry errors, eliminate dual entry, streamline reporting and reduce administrative tasks.
Issues Management & RemediationPresented by Bryan Burnhart, Head of Strategic Alliances
In every risk and compliance program, incidents will occur and issues will surface. Join our session on Incidents and Issues Management and learn how to identify, analyze and correct hazards to prevent future occurrences. Our experts will show you how to institutionalize a formal process for tracking and resolving issues, regardless of the risk or compliance discipline.
3:00 PM Break
PRODUCT FOCUS
BUSINESS FOCUS
Case Study:E&Y
Case Study:Wolters Kluwer
Summit Day Two – Afternoon Sessions (continued)
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Time Session Session
3:15 PM Questionnaires, Assessments & ScoringPresented by Liam Cronin, Implementation Specialist & John Tondreau, Senior Director of Customer Success
A well-designed risk assessment questionnaire is vital for a successful vendor risk management program. Creating an effective questionnaire – in structure and content – takes some thought. While requirements vary from company to company, there are a number of strategies to employ to ensure your questionnaires will achieve your desired results. Join our Customer Success team and learn how to create questionnaires and scoring systems that get the job done. We'll showcase key product features including skip rules, sub-questions, preferred responses, and custom scoring techniques.
Operational Risk ManagementPresented by Gary Phipps, Director of Risk Solutions
Operational Risk is a risk quadrant that falls under the enterprise umbrella. While Financial Risk deals with things such as market, credit and price; operational risk addresses risks related to people, management, IT and process. In this session, we will explore how operational risk scoring methodologies differ from other quadrants, how ProcessUnity is used to assess your inherent risk and the various methods of determining residual risk scores.
4:15 PM A Look Ahead: The ProcessUnity RoadmapPresented by Todd Boehler, Vice President of Product Strategy & Paul Carroll, EVP of Product and Engineering
Join our team as we look ahead to future product releases and our long-term platform vision.
4:45 PM Customer SuccessPresented by Rich Gottesman, Vice President of Customer Success; Gary Prince, Key Account Director; and Wendy Ricci, Project Manager
Even the most successful programs need to evolve over time to keep pace with business and industry changes. As an extension of your team, ProcessUnity's Customer Success team is here to help when you need it. Join us as we review the many ways we work with customers to ensure they are making the most of their program. You will learn how to fulfill your administration needs, hear about upcoming education offerings, discover available add-on options, and bridge the gap between your business and technology groups.
5:15 PM Closing Remarks
PRODUCT FOCUS
BUSINESS FOCUS
Case Study:FHLB Topeka
