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Oracle User Productivity Kit
Using UPK Throughout the Implementation Lifecycle
Peter Maravelias, Principal Product Strategy Manager
Oracle User Productivity Kit
ORACLE
PRODUCT
LOGO
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A single source platform to develop, maintain, publish and track documentation, simulations and performance support content to
enable deployment and seamless usage of enterprise applications .
UPK Developer UPK Pre-Built Content UPK Player Help Integration UPK Knowledge Center
What is
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Create * Deploy * Track
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Supports Any Enterprise Application
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What is UPK?
Developer
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Multi-mode Application Simulations See It - Try It - Know It –
Do It- Print It - Test It
System Process Docs and Job Aids User Acceptance Test Scripts
Training Guides
Instructor and Student
Recording & Editing
Single source content creation that produces multiple
outputs for use throughout the entire project lifecycle
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What is UPK?
• Oracle E-Business Suite
• Oracle Fusion
• Oracle PeopleSoft Enterprise
• Oracle JD Edwards World
• Oracle JD Edwards EnterpriseOne
• Oracle Enterprise Performance
Management
• Oracle CRM OnDemand
• Oracle Siebel
• Oracle Agile
• Oracle Demantra
• Oracle Crystal Ball
• Oracle Utilities
• Oracle Primavera
Oracle UPK Pre-Built Content
Oracle application documentation that reflects
the ‘as delivered’ state
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What is UPK?
• The “engine” that enables the playback of content…….
– Full Player – See, Try, Know, Do, Test and Print It! modes
– Organization and search
– Individual Topics
• Stand alone or embedded
– Help Integration
– Knowledge Center
– Learning Management Systems
Oracle UPK Player
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What is UPK?
• Pre-built application integrations
– Record Deployment
• Automatic context capture
• Provides just in time performance support
• Available in production application
• Searches based on application context
• Fully customizable
• Easily updated as the application is updated
Help Integration
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What is UPK? Knowledge Center • Central content repository
• Compile and deliver role-based courses
• Measure conceptual and transactional knowledge
transfer
• Track content access and measure end user
readiness
The Knowledge
Portal for Projects
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UPK Knowledge Center
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Demonstration
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USING UPK THROUGH THE SOFTWARE LIFECYCLE
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“Of projects done with the help of ESPs, 42.5% did not
deliver all the expected benefits, 44% were delivered
over budget, and 42% were not delivered on time.”
Source: Gartner, “How to Increase Your IT Project Success Rate,” January 27,
2011.
NOTE: ESPs = External Service Providers
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“Five clusters of attributes emerged as key to successful
projects: planning, project management,
consultant/system integrator (SI) expertise, user
management and soft skills.”
Source: Gartner, “How to Increase Your IT Project Success Rate,” January 27,
2011.
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Oracle UPK Maturing Customers & Marketplace
• “Go-live” usage > “Documenting As Is”
• Training tool > Project Lifecycle tool
• Transactional process flows > Incorporating conceptual-based content
• Content Authoring tool > Implementation Tool
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Increasing IT Project Success More than Just a Training Tool
Blue- printing
Design / Config
Testing Pilot / Training
Go Live Maintenance & Support
Upgrade
Content Creation and Maintenance
Test Scripts / Test It ! Test Scripts
System Process Documents SPDs
Simulations / Practice
Assessment Exercise
Training Manuals
Performance Support
Job Aids
Translation
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Oracle UPK – Software Lifecycle Value
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Interesting Use Cases
• Waste Management and Financial firms using to define scope and
gain buy-in of proposed process flows
• University using to create test scripts for their new PeopleSoft
Campus Admission solution
• High Tech firm using test script output for QA testing and quarterly
regression testing
• Packaging company using in onboarding program to educate on
new phone system
• Industrial Manufacturing firm using pre-built content to give projects
teams insight to “as delivered” state
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Q&A
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Latin America 2011 December 6–8, 2011
Tokyo 2012 April 4–6, 2012
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