UPMC
UPMC Stationery Site USer GUide
1. Step-by-StepInstructions
2.TemplateDescriptions
3.Whatismydivision?
4.ReviewofProof
5.HintsandTips
6.FrequentlyAskedQuestions
1.1UPMC
1. LogontoMyHUBandselecttheSupplyChaintab.
2. SelecteProcurementtoopentheeProapplication.
3. SelectRequisition.
4. SelecteMarketplace.
5. GototheStationeryandBusinessCardsection.
6. SelectWorkFlowOne.
7. ChoosetheStationeryandBusinessCardcatalog.
8. Choosetheitemandquantityyouwouldliketoorderfromthecatalog.
9. ChooseaTypeofTemplate(letterheadsectiononly)andMainDivisionfromthedrop-downboxes.
10.EnterallnecessaryinformationandselectViewProof.
11. Usethe+(ZoomIn)or-(ZoomOut)controlsintheAdobewindowtoresizeyourproofforoptimalviewing.
12.SelectabuttontoSubmit,Save,orModifyyourconfiguration.
13.SelecttheContinuebuttonlocatedabovetheproof.
14.AddtoCartandCheckout
15.CompletetheRequisition.Yourorderwillbesenttoyourmanagerforapproval.
SteP-by-SteP inStrUCtionS
Followthestepsbelowtocreateyourstationeryandbusinesscards.Ifyouneedfurtherassistance,pleasecontactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.
Allorderswillbedeliveredsevento10businessdaysfromdateofmanagerapproval.
2.1UPMC
teMPlate deSCriPtionS
BusinessCards
2.2UPMC
teMPlate deSCriPtionS
Letterhead
2.3UPMC
teMPlate deSCriPtionS
Letterhead
2.4UPMC
teMPlate deSCriPtionS
Letterhead
2.5UPMC
teMPlate deSCriPtionS
Letterhead
2.6UPMC
teMPlate deSCriPtionS
Letterhead
Primary DivisionUPMC Mail CodeAddress line one Address line two Address line three City, State Zip
Primary DivisionUPMC Mail CodeAddress line one Address line two Address line three City, State Zip
Primary DivisionUPMC Mail CodeAddress line one Address line two Address line three City, State Zip
The envelope options are as follows:2 color - matches corporate stationery1 color - white #10 business envelope1 color window - white #10 business envelope with a left window or right window option
2 color #10 business envelope
1 color white #10 business envelope
1 color white #10 business envelope with left- or right-window option
enveloPes
2.7UPMC
teMPlate deSCriPtionS
Envelopes
Torespecttheconfidentialityandprivacyofourpatients,envelopessentfromUPMCfacilitiestopatientswillnotlistdepartmentanddivisioninformation.ForroutingpurposesaUPMCmailcodemaybeincludedinthereturnaddress.
3.1UPMC
HospitalandCommunityServicesDivision:TheHospitalandCommunityServicesDivisionincludeshospitals,institutes,centers,seniorservices,andspecialtyservicesthatprovidedomesticcare.
PhysicianServicesDivision:ThePhysicianServicesDivision(PSD)includesPSDandUniversityofPittsburghPhysicians.
InternationalandCommercialServicesDivision:TheInternationalandCommercialServicesDivision(ICSD)includestheCenterforBiosecurityofUPMCaswellasUPMC’sinternationalfacilities.
EnterpriseServices:FormerlyCorporateServices,EnterpriseServicesincludesalldepartmentsanddivisionsthatprovidesystemwidebusinessservice.
InsuranceServicesDivision:TheInsuranceServicesDivision(ISD)includesISDandtheUPMCHealthPlan.
Executive:Executiveincludeshospitalpresidents,vicepresidents,andexecutiveseniorleadership.
MultipleDivision:SelectMultipleDivisionifyouareemployedbymorethanoneofthedivisionselections.
What iS My diviSion?
DivisionDescriptions
4.1UPMC
ThepreviewwindowfunctionssimilarlytoAdobeAcrobatReader.Youcanzoominandoututilizingthe+and–buttons.Also,youcansharetheproofwithothersbeforesubmittingyourorder,eitherbyprintingorsavingthefile(locatedinthetopbar).
There are three options that you can choose before submitting your request:1. Submitthisconfigurationwithoutsavingittoyourfavorites:
Thisisaone-timeprintandcannotbereused.Thisisthesystemdefault.
2. Submitthisconfigurationandsaveitinyourfavorites:Thisallowsthetemplatetobereused.Thisoptionalsoallowsyouadditionaltimetosharetheproofwithothers.
3. ModifythisconfigurationpriortosubmittingSelectifyouneedtomakechangesandviewanotherproof.
OnceyouhavesavedafileinMyFavorites,itcanbeaccessedforfuturereordersandmodifications.
revieW of Proof
Pleasereviewyourproofcarefullyforaccuracy,spelling,andgrammar.Onceanorderisapprovedandprocessed,changescannotbemade.Youwouldneedtocancelyourorderandresubmit.
5.1UPMC
AcademicdegreesDonotuseperiodsinabbreviationsofacademicdegrees:RN,PhD,MD,MSW,DrPH.Donotcitebachelor’sdegreesandusejudgmentwithmultiplehigherdegrees—generallyuseonlythehighestdegreeearned.Pleaseplaceyourearneddegreesinascendingorder.
Addresses(accordingtoUPMCStyleGuide)• UseabbreviationsforAvenue,Boulevard,Street
(Ave.,Blvd.,St.)whenthestreetnumberisgiven.Donotabbreviatesimilarwords,suchasDriveorLane.
• Address order:Whenanaddressisstacked,asinareturnaddress,usethestandardU.S.PostalService(USPS)order.TheUSPSorderproceedsfrombottomtotop,fromthemoregeneralelement(cityandstate)tothemorespecificelement(streetaddress).Tosavespace,asmallerelement(floororsuitenumber)maybemovedtothelinebelowandplacedbehindtheelementonthatline.Spelloutfirstthroughninthfloors(firstlettercapitalizedwhenstacked;lowercaseinrunningtext).Examples:
MedicalArtsBuildingFifthfloor200LothropSt.Pittsburgh,PA15213
or
MedicalArtsBuilding,Fifthfloor200LothropSt.Pittsburgh,PA15235
• Floors:Capitalizethefirstletterofthefloor(IroquoisBuilding,Sixthfloor);usenumeralsafterninth:10thfloor.
• DonotinsertperiodsinPO,theabbreviationforPostOfficeBoxnumbers.
Building/CenternamesIfyourbuildingorcenter’snameisnotlistedbelow,pleaserefertotheUPMCStyleGuideforacompletelistingofpropernames.CenterforConnectedMedicineCenterforInclusionatUPMCCenterforIntegrativeMedicineCentersforRehabServicesChildren’sHospitalofPittsburghofUPMC
FalkMedicalBuildingHillmanCancerCenterKaufmannMedicalBuildingMagee-WomensHospitalofUPMCPeterM.WinterInstituteforSimulation,EducationandResearch(WISER)StarzlBiomedicalScienceTowerThomasE.StarzlTransplantationInstituteUniversityofPittsburghPhysiciansUPMCBeaconHospitalUPMCBedfordMemorialUPMCCancerCentersUPMCCenterforQualityImprovementandInnovationUPMCCenterforSportsMedicineUPMCEyeCenterUPMCHamotUPMCHorizonUPMCMcKeesportUPMCMercyUPMCMontefioreUPMCNorthwestUPMCPassavantUPMCPresbyterianUPMCRehabilitationInstituteUPMCSt.MargaretUPMCSeniorCommunitiesUPMCShadysideU.S.SteelTowerWesternPsychiatricInstituteandClinicofUPMC
• Children’s Hospital Drive HonorarystreetaddressofthenewLawrencevillecampusofChildren’sHospitalofPittsburghofUPMC.Mustbefollowedby4401PennAve.(onthenextline,ifstackedasinareturnaddress):
Children’sHospitalofPittsburghofUPMCOneChildren’sHospitalDrive4401PennAve.Pittsburgh,PA15224
Endash(accordingtoUPMCStyleGuide)UPMCstylecallsforanendashinpracticenamesthatendwithUPMC.Example:SuburbanEastMedicalCenter–UPMC.Theendashisalsousedforhospitalnamesthatreflectoneofmultiplecampuses,suchasUPMCPassavant–McCandlessandUPMCPassavant–Cranberry.
hintS and tiPS
Inordertomakethemostofthespaceyouareallottedonallcorporatestationery,pleaserefertothelistbelowforthecorrectwaytolistyourinformation.
6.1UPMC
SiteAccessHow do I get access to ePro?ClickhereandfollowthestepsontheeProAccessdocumentorcallSupplyChainManagementCustomerServiceat412-647-8070.
Can ePro be viewed using any Internet browser?ThenewsiteisbestviewedwithInternetExplorer7.0.Ifyouneedtoinstallthisversiononyourcomputer,calltheISDHelpDeskat412-647-HELP(4357).
LogoWill I be able to include my facility-specific logo?AllcorporatebusinessstationeryisfeaturingtheUPMClogoonly.Thisisauniversalchange.Nohospitallogosorservice-linebrandswillbefeaturedoncorporatestationery.
WritingStyleAre there recommended writing styles for addresses, abbreviations, and punctuations?Yes.PleaserefertotheUPMCStyleGuideTipSheetforacceptedaddressstyleandrecommendeduseofabbreviations.
Names,Departments,andTitlesHow many titles can I put on a business card?Uptothree
How many departments can I put on a business card?Uptothree
How do I know which division I belong to?Checkthenewdropdownmenuontheorderform.Ifyoustillhavequestions,consultthequicklinkfordivisiondescriptions.(Seepage3.1)
My practice name is not in the dropdown menu. Can it be added?Yes.ThePhysicianServicesDivisionautomaticallynotifiesWorkflowOnewithnewpracticenamesoncetheyareapproved.ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.
My location is listed incorrectly, how can it be adjusted?ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.
I have multiple names and multiple locations to include that do not fit within the new business card template. What should I do?Thiswouldnolongerbeconsideredcorporatestationery.Theappointmentcardisbettersuitedforthatpurpose,asitisabletoaccommodatemultiplenamesandloca-tions.Toplaceanorderforappointmentcards,pleasevisitMyPrintRequest.LoginusingyourMyHUBUserIDandpassword,andselect“AppointmentCards.”
I have multiple physicians to include that do not fit within the new business card template. What should I do?Thiswouldnolongerbeconsideredcorporatestationery.Theappointmentcardisbettersuitedforthatpurpose,asitisabletoaccommodatemultiplephysicians.Toplaceanorderforappointmentcards,pleasevisitMyPrintRequest.LoginusingyourMyHUBUserIDandpassword,andselect“AppointmentCards.”
EnvelopesCan I insert my department and division in the
return address?No.Torespecttheconfidentialityandprivacyofourpatients,envelopessentfromUPMCfacilitiestopatientswillnotincludedepartmentanddivisioninformationinthereturnaddress.ForroutingpurposesaUPMCmailcodemaybeincludedinthereturnaddress.Ifyouhavequestionsabouttheeliminationofthedepartment/divisionfromthereturnaddresspleasecontacttheEthicsandComplianceOfficeat412-647-5774orcomplianceaskus@upmc.edu.
Where can I find my mail code?Amail code searchfeatureisavailable.Youalsocancontactthemailroomforassistanceatmailroom@upmc.edu.
URLsWhat happened to the URL option?WearenolongerfeaturingURLsoncorporatestationery.
Can I include a personalized URL on my stationery? PersonalURLsfordepartmentsarenotpermittedoncorporatestationery.
freqUently aSked qUeStionS
TheseFAQshavebeendevelopedtohelpguideyouthroughournewstationeryorderingsystem.Ifyourquestionisnotansweredhere,orifyouneedmoreinformation,contactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.
6.2UPMC
Orderstatus
Can I cancel my order?Itwilldependonwhenitwasordered.Forassistance,contactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.
When will my order be delivered?Thestandarddeliverytimeforallstationeryordersis10businessdaysfromthecloseofbusinessonthedayyourmanagerapprovedtheorderinePro.
It has been more than 10 days since I placed my order. When will I receive my order?First,makesureyourmanagerapprovedtheorder.eProwillsendyouanotificationonceyourorderismanager-approved.Forfurtherassistance,contactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.
I created an order but need to show it to my manager before submitting. How much time does my manager have to approve my order? Onceyourorderissubmittedtoyourmanagerforapproval,thereisnotimelimitforyourmanagertoapproveit.eProallowsyoutosaveyourfilesinMyFavorites.Itisrecommendedthatyousaveoften.
Can I make a rush order?Yes.Torequestarushorder,contactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.
What is the cost for a rush order?Additionalshippingfeeswillbeincurredandaredependentonyourlocation.Forfurtherdetails,contactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.com.
I ordered 500 copies of letterhead but need 2,000. Can I adjust my quantity?Yes.ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.comforassistance.
Can I order an exact reprint of my order?Yes.YoumusthavepreviouslysavedyourorderinMyFavorites.LocateyourorderinMyFavoritesandplaceareprintorder.
Can I save a file I created for future orders?Yes.SaveallfilestoMyFavoritesforeasyandquickordering.
My order was delivered and it is different than what I ordered. Can it be fixed?WorkFlowOnecannotchangewhatwasprinted.ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.comtodiscussyourorder.
CostsHow much does a box of business cards cost?$13.04per500cards
How much does letterhead cost?$42.52per500sheets
How much does second-sheet letterhead cost?$14.89per500sheets
Where can I order second-sheet letterhead?Second-sheetletterheadislistedoneProasitemnumberUPMC-2093.
How much do envelopes cost?• $53.74per500twocolor,#10envelopes• $53.10per500onecolor,#10envelopes• $58.00per500onecolor,#10windowenvelopes
AppointmentCardsWhere do I order appointment cards?AppointmentcardscanbeorderedthroughtheUPMCPrintShop.Toplaceanorderforappointmentcards,pleasevisitMyPrintRequest.LoginusingyourMyHUBUserIDandpassword,andselect“AppointmentCards.”
GeneralQuestionsCan I keep the old format of my card?Cardscannolongerbeprintedintheoldformat.
Can I fax my order?AllordersmustbesubmittedthroughePro.
Can I order personalized electronic letterhead?Personalizedelectronicletterheadisnotavailable.
Can I still place orders through Infonet?AllordersmustbesubmittedthroughePro.
TranslationServicesNeededCan I get my business card translated into a foreign language? Yes.ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.comforassistance.
SpecialRequestsCan the type be larger on my business card for clarity?TomaintainaconsistentlookthroughoutallofUPMC,thepointsizemuststaythesameonallbusinesscards.
Can I order envelopes that are not standard size?Yes.ContactWorkFlowOneCustomerServiceat1-866-270-4209ore-mailUPMCASC@workflowone.comifyouneedanenvelopesizethatisnotavailableintheeProitemcatalog.
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