Uproszczenie i udoskonalenie interakcji w biznesie

Simplify And Improve Business Interactions

04 - Simplify And Improve Business Interactions 2

Currently Renovations Is Using A Number Of Typical Channels Of Communication

Email is broadly used, but its

store and forward nature

means there is a lag between

sending a message and

getting a response

The phone is used when a

more immediate response is

desired, but it is impossible to

tell if the other party is

available or not

Meetings require everyone to

be physically present and

tend to tends to impact

productivity

“I hope he reads

this urgent

e-mail in the next

hour . . . “

“I hope she reads

this urgent

e-mail in the next

hour . . . “

“I hope she‟s at her phone…”

“Let me show you what I

mean…”

“Let me show

you what

I mean . . .”


IBM Renovations, Inc. CEO

Our competitors seem to

react faster than we do.

Sametime can help you

improve your reaction time


Instant Messaging Is A Client / Server Solution

Sametime Server

Sametime Client

Lync Server

Lync Client

Windows Server 2008 R2

Windows XP Windows Vista Windows 7

AIX 5.3 and 6.1 IBM i 5.4, 6.1 and 7.1 Red Hat Linux 5.0 SuSE 10.0 Ubuntu 10.04 Solaris 10 Windows Server 2003 and 2008

Red Hat Enterprise Linux Desktop 5.0 SuSE Linux Enterprise Desktop 10.0 Ubuntu 10.04 Mac OS X 10.6 Windows XP, Vista, 7


Sametime Is A Stable Instant Messaging Platform

Sametime has a consistent architecture and interoperability between upgrades

Microsoft has changed the underlying architecture twice already. Due to architectural changes, customers on earlier versions will have a difficult time upgrading

Lotus Sametime Microsoft Lync Lotus Sametime

7.5.1 8.5.x

In-place upgrade


Knowing A Person’s Identity, Availability And Location Are Keys To Effective Real-time Collaboration

Assess a person’s status at-a-glance…

Intuitive status icons

Is this the right person?

Virtual business card shows a

person’s role, address, phone,

photo, physical location and

local time

What device is the person

using?

Some services may not be

useful/available for a given

device type

Are they on the phone?

Are they offline?

Alert me when available


Sametime Saves Transcripts So That Information That Is Discussed Is Not Lost

The ability to automatically save

conversation history is built into the

Sametime client. Conversations can be

saved either to files or within the user's

mailbox

When a chat window is opened, previous

conversations from earlier in the day are

populated so as to maintain context

Previous conversations can be searched

so as to pull up information that was

discussed earlier

The Lync client does not natively

possess the ability to save conversation

history

The only way to enable conversation

history is to purchase and deploy an

Outlook/Exchange infrastructure and

integrate it with the Lync server

Once Lync and Exchange have been

configured, conversation history are

saved to an Outlook folder. The user can

then access these conversations as if

they were email messages

Sametime Microsoft Lync


Sametime Client Works With Your Existing Email Clients, Portals, And Social Sites

WebSphere Portal

SharePoint

Connections Outlook

Lotus Notes


In Addition, The Sametime Client Is Easily Extended Via Plugins, For Example By Cisco

Cisco makes use of Sametime's plugin architecture and programmability to integrate telephony features such as:

‒ Phone presence ‒ Click 2 Call ‒ Answer/Hang up ‒ Escalate IM to phone

Microsoft provides controls to embed Lync into your .NET applications

‒ Lync client itself cannot be extended with additional features

‒ The telephony features are tied to Lync and cannot be changed to work with third parties


Integrated Telephony Capabilities Make Workers Even More Productive

Place and receive telephone calls via your computer Helps reduce long distance

charges

Minimizes context-switching

Access telephony services with a single click (Voice over IP) Click-to-Call

Click-to-Conference

Call forwarding, merge calls, etc.

Automatically route incoming calls to preferred device (computer, desk, mobile, etc.)

…Receive calls and take action

Place calls with a single click…

* Requires Lotus Sametime Unified Telephony


Routing Rules Greatly Simplify Management Of Incoming Calls

Callers need only

know a single phone

number to reach all

of your devices

PBX

Incoming call

Routing Rules

Lotus Sametime Unified Telephony

publish

User-defined

routing rules

Make sure

important calls reach you

IM status

Location

Caller

Date and time

Etc.

Call recipient can

dynamically switch

between devices

on the fly

Switch after

„x‟ rings

Switch after

„x‟ rings

Computer Desk Mobile


Sametime Integrates With A Wide Variety Of Partner Telephony Systems

Voice and Video Calls

Sametime

Meetings

Room Video Conferencing Systems

Telepresence

Multipoint Control Unit

Microsoft is “aiming to phase out conventional PBX boxes” according to Gurdeep Singh

Pall, corporate vice president of Microsoft‟s Unified Communications Group. Telephony

partners should be wary of working with Microsoft and corporate IT should be aware of this

back door approach

Source: http://redmondmag.com/articles/2009/02/03/microsoft-your-pbx-is-dead.aspx

PBX


Sametime Also Supports Web Meetings

Upload presentations and start a meeting

Only requires a browser

Audio support

Video support

Can only attend / view a meeting

Full rich client required to host a meeting

No Audio support

No Video support

Sametime Web Meetings Client Microsoft Lync Web App


Sametime Saves Money, Increases Productivity And Enables Business Growth

Examples of savings from IBM customers worldwide

€3.5M savings in annual telephony costs with VoIP and Lotus Sametime

36 month ROI expected to be 2x - 3x the investment, including travel substitution and productivity gains

US$70,000 savings in travel and hotel costs for just one event using audio conferencing and Lotus Sametime

25% telephony cost savings at call center despite an increase in call volume, plus improved employee productivity and customer satisfaction levels



LotusLive will remove the

barriers and make it easier

to collaboration across

business boundaries . . .

We would really like to

include our suppliers and

partners in these interactions

Improved Engagement With Customers, Suppliers, And Partners Is A Good Business Strategy

71 percent of CEOs plan to place greater focus on external partnerships and collaboration that extends beyond the traditional walls of the enterprise1

60% of executives state that

customers contribute content to

explain, support, promote and enhance

products2

Almost 50% indicate that customers

actually co-develop products


1 IBM CEO Study 2 The Economist Intelligence Unit


LotusLive Enables Collaboration Across Businesses

Extend the value of existing

investments by expanding the

perimeter of the enterprise to

the cloud

Shared

files

Non-LotusLive

member

LotusLive

member

Non-LotusLive

member

Advertising Agency

Microsoft-centric

infrastructure, e.g. Exchange

Renovations, Inc.

IBM Lotus infrastructure,

e.g. Domino

Home Automation Supplier

Open source infrastructure

with Red Hat


Lotuslive Delivers Its Services Through The Cloud So There Is Nothing To Install Or Configure

LotusLive Notes Full-featured e-mail,

calendaring, contact

management and instant

messaging – via a browser

or Notes client

LotusLive iNotes Essential Web mail,

calendar and contact

management via a browser

Meetings Online meetings plus

registration and reporting

tools for effective online

events

Files An online space for storing

and sharing documents,

presentations, bookmarks and

collections

Activities Activities is the place

where you create new

projects, track a meeting

to-do list, brainstorm new

solutions and more

Communities Groups of people who have

similar interests,

responsibilites and need to

share bookmarks, tagged

information, and forums

Instant Messaging Lets you text chat

instantly with business

contacts and colleagues

Forms A wizard-like service that

guides you through

creating and publishing

surveys and forms for

your business.

Deliver a set of services that is

inexpensive to acquire, quick to

deploy, and requires minimal

management


These Services Are Available Standalone Or Bundled For Very Attractive Prices

I need email I need file sharing and meetings

I need both email, file sharing, and

meetings

LotusLive Engage Starting at $8/user/mth An integrated set of tools that includes:

• Files • Activities • Communities • Forms • Instant Messaging • Meetings

LotusLive Notes Starting at $5/user/mth Full-featured e-mail, calendaring, contact management and instant messaging – via a browser or Notes client from the IBM cloud

LotusLive iNotes Starting at $3/user/mth Essential Web mail, calendar and contact management.

LotusLive Collaborations and Meetings Suite Starting at $10/user/mth Everything in LotusLive Engage plus LotusLive Notes for email:

• Email • Files • Activities • Communities • Forms • Instant Messaging • Meetings

OR


DEMO: LotusLive Enables Efficient And Effective Collaboration Across Company Boundaries

Simple to share documents with

colleagues – even if not a subscriber

Easy, low cost browser access for all


So What Did We Just See?

Share and collaborate with anyone

All you need is an email address

Guest Account

Anyone can join and have

access to:

− Files

− Activities

− Meetings

− Communities

Remove IT

No need to add a user to Active Directory

Results: Instantly working right people with rich tooling

More productive and faster time to market


DEMO: Microsoft Office 365 Does Not Solve The Problem

Office 365 does not support enrollment of guests for cross

business collaboration


LotusLive Is An Integrated Platform

LotusLive Services are deeply

integrated with one another

Example: Upload a file once and

access it in:

Communities

Meetings

Activities

Profiles

With Office 365 one would have

to first download the file from

SharePoint to your local drive

before adding it to the meeting


LotusLive Is Mature And Has Numerous References

LotusLive has been adopted by numerous US and international companies

Current users of Microsoft Online (e.g. BPOS) will have to undergo an

involving migration to Office 365

In contrast, LotusLive users are not impacted when the system is

upgraded to newer version


LotusLive Is Simple To Deploy

Components required on workstation

Microsoft Office365 LotusLive

Runtime

.NET Framework (Windows

PCs) or

Java (Mac OS X)

Not required

Browser IE 7 or later

Firefox 3.5 or later

Safari 4 or later

IE 6 or later (which is

usually already installed)

Firefox 3.5 or later

Safari 4 or later

Meetings

Lync client

Not required

Electronic Forms InfoPath client ($229 per

desktop)

Not required


Reliability Is Of The Utmost Importance

Historically, Microsoft cloud services have been very unreliable with a number of high profile downtimes

Recent major Microsoft cloud service outages:

Aug 17, 2011

June 26, 2011. Just 2 days before

the Office 365 launch

May 10-13, 2011. Multi-day outage

Mar 6, 2011

Oct 19, 2010

Sep 7, 2010

Sep 3, 2010

Aug 23, 2010

In discussion forum threads, BPOS customers

expressed frustration with the string of outages

and skepticism about Microsoft's ability to

provide reliable uptime for the upcoming Office

365

By contrast LotusLive has not suffered these

sort of high-profile system-wide outages

Office 365 status dashboard


Meanwhile Google's Consumer Based Products Are Difficult For Enterprise Users To Adjust To

Lack of standard folders in Gmail can be disconcerting to users familiar with traditional email systems. LotusLive Notes has folders

Lack of tabs in Gmail means you can’t easily look up information from another email whilst composing one (limited multitasking). Tabs are available in LotusLive Notes

Due to its browser based nature, Google calendar is not available offline. Since LotusLive Notes comes with a rich client, users can continue working when disconnected


LotusLive Provides Five Times More Space For Shared Files

Google Docs only provides 1GB of space to store shared files, LotusLive on the other hand provides 5GB of space

Presentations uploaded and converted to Google Docs are limited to 10MB each. By contrast, LotusLive has a 2GB limit and lets you encrypt files for security

LotusLive supports web meetings. Google Docs does not (only basic slideshows)


LotusLive Offers Enterprise Level Security With Multiple Layers Of Defense

IBM has Deployed its Services with High Availability Enterprise Class Data Centers, High Performance Network Services and Operational Capabilities

Physical monitoring

Closed circuit TV

Biometric cage controls

Layered firewall infrastructure

Deployed network and application intrusion detection

Real time anti-virus at application and server level

Audit logs for logging and analysis of security related events


Partners Can Also Easily Add Features To LotusLive via Extension Points

Online collaboration between buyers and sellers of goods and

services

SugarCRM helps companies communicate

with prospects, share sales information, close

deals and keep customers happy

eXpresso is an integrated application available to IBM LotusLive users. It enables

people to edit their files online in full functionality without leaving LotusLive

Enhance business value through seamless integration with relevant business partners



Our reaction time has

improved!

Thanks to Sametime and

LotusLive

Date post:	14-May-2015
Category:	Technology
Upload:	ibm-software-polska
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Uproszczenie i udoskonalenie interakcji w biznesie

Technology