INFORMATION FOR OUR GUESTS WITH PHYSICAL DISABILITIES Gardaland S.r.l. Via Derna, 4 37014 Castelnuovo del Garda Verona Info Line: +39 045 6449777, +39 045 6449555 www.gardaland.it 2016 WELCOME TO GARDALAND RIDE ACCESS FACILITATION So that you can enjoy the rides without waiting for too long, the Park gives those guests with special needs an access card to be shown to our Staff every time you want to use a ride. The card is strictly personal, and guests may also be asked to show their ID together with the card. In case of improper use, the access card can be revoked. If the card holder does not intend to use the ride, his/her companions shall have to respect the regular queue in order to access such ride. There are 2 types of Access Cards: the Priority Card and the Easy Access Card. PRIORITY CARD This card offers the card holder and his/her companions a specific and priority access, though not necessarily immediate. An identification document must be exhibited to get this card. Maximum number of companions allowed for each card: 1 adult and 3 children (up to 10 years old). EASY ACCESS CARD This card gives the holder and his/her companion facilitated or specific access but not priority access. The card is given to those people who are suffering from a temporary crippling disease due to which they cannot stay on their feet for a long time (e.g. to pregnant women and to people wearing a cast in the lower limbs). A medical certificate and an identification document must be exhibited to get this card. Maximum number of companions allowed for each card: 1. YOUR SAFETY COMES FIRST Remember that the access modes (maximum number of people in the trail for each single lap, specific vehicles, etc.) may vary depending on the type of ride. Therefore, we inform you that our STAFF must always evaluate whether your morphology, the configuration of seats and holding devices or the evacuation procedures in case of emergency enable you to use the ride in total safety or not. Whenever any of these essential safety conditions are not granted, you may be forbidden to access the ride. If your disability cannot be seen, please point it out to us. Even though our Staff are prepared, they cannot know your health condition unless you provide such information, and cannot guarantee you and your family the maximum safety levels. Conditions for accessibility of rides may be modified without prior notice (for example, in case of bad weather and/or due to technical reasons). Finally, to safeguard your health and wellbeing, please observe the Park internal rules and follow all instructions given by Gardaland Staff. The key on the flap of this guide and the pictograms next to the attractions will aid you to find your way during your visit to the Park. Attention: for safety reasons, those Guests with reduced mobility, those who are visually impaired or blind, and those with cognitive disability must be accompanied by an adult. Gardaland is the largest Amusement Park in Italy. And its magic touches absolutely everyone, adults and children alike. Are you ready to experience it? In this guide you will find some important information that will help you organise your visit to the Park. Read it carefully! Whether you are coming on your own, with your family or a group, plan your visit to the Amusement Park well and in advance. As soon as you arrive, go to the WELCOME DESK (next to the entrance castle), our welcome point for guests with special needs: our STAFF will be available to answer all your questions and to advise on the rides accessible for you according to your needs. You might also receive the exclusive access card. Parking Gardaland parking lot has parking spaces reserved for guests with disabilities. At the Park entrance, the European Card and an identification document of the disabled person are requested. The person with disability must be on board the vehicle. In this way, free entry to the parking lot will be granted and the specific token to access the reserved area will be given. Welcome Desk Entering the Park is more comfortable, simpler and faster. Follow the signs to get to the WELCOME DESK reserved for guests with special needs (the entry is next to the entrance castle). Here, you will be able to buy the ticket and pick up the access card to the rides once you submit the proper documentation certifying your health condition. People with disabilities who cannot access the rides/attractions by themselves go in free of charge. The accompanying person is required to purchase a ticket at a discount rate. Whereas self-sufficient disabled people are given the benefit of a ticket at a discount rate. Do not be afraid to ask! Our STAFF will be available to answer all your questions. For any other need you may have during your visit to the Park, you can go to one of the following information points: Info Welcome, Info Castello, Info West e Info Souk, which are marked in the map with an Wheelchair rental Some manual wheelchairs are available. They can be rented at the Welcome Info office. There is a limited number available and you cannot make bookings in advance. To make use of this service, your ID will be requested. Toilets Gardaland toilets have spaces reserved for guests with disabilities, and they are marked with the symbol First Aid Station Inside the Park, there is a First Aid Health Centre, which is marked in the map with the symbol . The facilities have qualified medical Staff that provide the necessary treatment in case of an emergency. You can keep medicines in the fridge. Shows and meeting with Prezzemolo. The theatres in which the shows are staged have seats reserved for our guests with disabilities. However, it is advisable to arrive at the entrance of such theatres well in advance the set start time. The places where to meet Prezzemolo are accessible to everyone. Check the specific map to choose the time that best suits your visit to the Park. Useful Informations Shops Points of sale are accessible to everyone. Contact the Staff of each individual shop for any need you may have. An Easy Shopping service is available: we will be the ones in charge of delivering all your purchases made in any shop of the Park before 4 p.m., directly to the Adventure Store, in the parking area, where you will be able to pick them up from 4.30 p.m. on at no extra charge. In the Magic Night period, an evening delivery is also scheduled starting at 10 p.m. for any purchases made between 4 p.m. and 9.30 p.m. Restaurants All restaurants are accessible. Contact our Staff to be advised on the selection of our dishes. We recommend: Ristorante Aladino Locanda Corsaro Trattoria del Capitan Hook Sushi Restaurant Pizzeria Saloon Check our guide to choose the offer that best suits your requirements and dietary needs. Y Z W J X
Transcript
INFORMATION FOROUR GUESTS WITH
PHYSICAL DISABILITIES
Gardaland S.r.l. Via Derna, 4 37014 Castelnuovo del Garda VeronaInfo Line: +39 045 6449777, +39 045 6449555
www.gardaland.it
2016
WELCOME TO GARDALAND
RID
E ACCESS FA
CILITA
TION
So that you can enjoy the rides without w
aiting for too long, the Park gives those guests with special needs an access card to be show
n to our Staff every time you w
ant to use a ride.The card is strictly personal, and guests m
ay also be asked to show their ID
together with the card. In case of im
proper use, the access card can be revoked. If the card holder does not intend to use the ride, his/her com
panions shall have to respect the regular queue in order to access such ride. There are 2 types of Access Cards: the Priority Card and the Easy A
ccess Card.
PRIO
RITY
CA
RD
This card offers the card holder and his/her companions a specific and priority access, though not necessarily im
mediate. A
n identification document m
ust be exhibited to get this card. M
aximum
number of com
panions allowed for each card: 1 adult and 3 children (up to 10 years old).
EASY
ACCESS C
ARD
This card gives the holder and his/her companion facilitated or specific access but not priority access. The card is given to those people w
ho are suffering from a tem
porary crippling disease due to w
hich they cannot stay on their feet for a long time (e.g. to pregnant w
omen and to people w
earing a cast in the lower lim
bs). A m
edical certificate and an identification docum
ent must be exhibited to get this card. M
aximum
number of com
panions allowed for each card: 1.
YO
UR SA
FETY C
OM
ES FIRST
Remem
ber that the access modes (m
aximum
number of people in the trail for each single lap, specific vehicles, etc.) m
ay vary depending on the type of ride. Therefore, we inform
you that our STAFF m
ust alw
ays evaluate whether your m
orphology, the configuration of seats and holding devices or the evacuation procedures in case of emergency enable you to use the ride in total safety or not. W
henever any of these essential safety conditions are not granted, you m
ay be forbidden to access the ride. If your disability cannot be seen, please point it out to us. Even though our Staff are prepared, they cannot know
your health condition unless you provide such information, and cannot guarantee you and your fam
ily the maxim
um safety levels. Conditions for accessibility of rides m
ay be modified w
ithout prior notice (for exam
ple, in case of bad weather and/or due to technical reasons). Finally, to safeguard your health and w
ellbeing, please observe the Park internal rules and follow all instructions given by G
ardaland Staff. The key on the flap of this guide and the pictogram
s next to the attractions will aid you to find your w
ay during your visit to the Park. A
ttention: for safety reasons, those Guests w
ith reduced mobility, those w
ho are visually impaired or blind, and those w
ith cognitive disability must be accom
panied by an adult.
Gardaland is the largest Amusement Park in Italy. And its magic touches absolutely everyone, adults and children alike. Are you ready to experience it? In this guide you will find some important information that will help you organise your visit to the Park. Read it carefully! Whether you are coming on your own, with your family or a group, plan your visit to the Amusement Park well and in advance. As soon as you arrive, go to the WELCOME DESK (next to the entrance castle), our welcome point for guests with special needs: our STAFF will be available to answer all your questions and to advise on the rides accessible for you according to your needs.You might also receive the exclusive access card.
ParkingGardaland parking lot has parking spaces reserved for guests with disabilities. At the Park entrance, the European Card and an identification document of the disabled person are requested. The person with disability must be on board the vehicle. In this way, free entry to the parking lot will be granted and the specific token to access the reserved area will be given.
Welcome DeskEntering the Park is more comfortable, simpler and faster. Follow the signs to get to the WELCOME DESK reserved for guests with special needs (the entry is next to the entrance castle). Here, you will be able to buy the ticket and pick up the access card to the rides once you submit the proper documentation certifying your health condition. People with disabilities who cannot access the rides/attractions by themselves go in free of charge. The accompanying person is required to purchase a ticket at a discount rate. Whereas self-sufficient disabled people are given the benefit of a ticket at a discount rate. Do not be afraid to ask! Our STAFF will be available to answer all your questions. For any other need you may have during your visit to the Park, you can go to one of the following information points:Info Welcome, Info Castello, Info West e Info Souk, which are marked in the map with an
Wheelchair rentalSome manual wheelchairs are available. They can be rented at the Welcome Info office. There is a limited number available and you cannot make bookings in advance. To make use of this service, your ID will be requested.
ToiletsGardaland toilets have spaces reserved for guests with disabilities, and they are marked with the symbol
First Aid StationInside the Park, there is a First Aid Health Centre, which is marked in the map with the symbol . The facilities have qualified medical Staff that provide the necessary treatment in case of an emergency. You can keep medicines in the fridge.
Shows and meeting with Prezzemolo.The theatres in which the shows are staged have seats reserved for our guests with disabilities. However, it is advisable to arrive at the entrance of such theatres well in advance the set start time. The places where to meet Prezzemolo are accessible to everyone. Check the specific map to choose the time that best suits your visit to the Park.
Useful Informations
ShopsPoints of sale are accessible to everyone. Contact the Staff of each individual shop for any need you may have.An Easy Shopping service is available: we will be the ones in charge of delivering all your purchases made in any shop of the Park before 4 p.m., directly to the Adventure Store, in the parking area, where you will be able to pick them up from 4.30 p.m. on at no extra charge. In the Magic Night period, an evening delivery is also scheduled starting at 10 p.m. for any purchases made between 4 p.m. and 9.30 p.m.
RestaurantsAll restaurants are accessible. Contact our Staff to be advised on the selection of our dishes. We recommend: Ristorante Aladino Locanda Corsaro Trattoria del Capitan Hook Sushi Restaurant Pizzeria Saloon
Check our guide to choose the offer that best suits your requirements and dietary needs.
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ACCESSIBILITY PICTOGRAMS
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NEW MAGGIO
NEW MAGGIO
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Guests in a wheelchair.
The Guest must be moved from the wheelchair to the ride.Make sure your companion will help you; our Staff do not havespecific training and knowledge.
Guest with disability in more than one limb, upper or lower.
Guest with disability in an upper limb.
Access reserved to Guests in wheelchairs.Contact the Staff for assistance.
Ride accessible to the type of disability specified at the top of the reference column.
Ride not accessible to the type of disability specified at the top of the reference column.
Ride not accessible to Guests with heart and hypertension problems.
Ride with complex and long evacuation phases in case of stop due to technical reasons
Guests with bone, back or spine problems, or otherorthopaedic problems and guests using prosthetic devices in the limbs. In case of accessibility, the prosthetic devices are used, but they must not obstruct the evacuation procedures and the safety rules of each single ride.
Guests with epilepsy, photosensitivity and who suffer fromclaustrophobia: pay utmost attention to the rides with this symbol.
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KEY
Welcome Desk
Information offices
ATM
Toilets
Luggage storage
Wheelchair rental
Restaurants
First Aid Station
Mobile charging station
Children under 110 cm tall must be accompanied
Children younger than 10 years old must be accompanied
FANTASY FANTASY
ADRENALINEOBLIVION THE BACK HOLE
MAGIC HOUSE
RAPTOR
Very intense roller-coaster, with steep ascent and vertical free fall, with strong accelerations, turns and changes of direction.
Seated on a gondola, locked inside a room, with very intense rotating and oscillating movements.Preferential access through the Express lane.
Very intense roller-coaster, with steep ascent and descent, with strong accelerations, turns and changes of direction.
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Min. height: 140 cm. Max. height: 195 cm.
Children under 120 cm tall must be accompanied
Min. height: 140 cm. Max. height: 195 cm.
ADVENTURE
20 KUNG FU PANDA MASTER (From May)
JUNGLE RAPIDS
I CORSARI
RAMSES: IL RISVEGLIO
FUGA DA ATLANTIDE
MAMMUT
THE SPECTACULAR ADVENTURE CINEMA
COLORADO BOAT
Roller-coaster for families, with soft ascends, hairpin bends and free rotation of the vehicles. Preferential access through the Express lane, next to the regular queue.
On board a rubber dinghy on the rapids of a river, among cascades, turbulence, sudden changes of direction, whirlpools and splashes. Preferential access through the Express lane, next to the regular queue.
Dark ride with special effects, on board a boat with pirate setting, between battles and daily life scenes. For preferen-tial access, ask the operator at the entrance of the external galleon.
Interactive dark ride on a vehicle, with special effects and in an Ancient Egypt setting.For access with wheelchair, stay in the Express lane at the entrance of the attraction.
On board a vessel along a themed canal, with steep ascents and breathtaking descents.Preferential access through the Express lane, next to the regular queue.
Roller-coaster for families, with soft ascends, moderate accelerations and fast bends. For the transfer from thewheelchair, stay at the exit area; preferential access through the Express lane, next to the regular queue.
Dynamic cinema with sudden movement of the seats, synchronised with the film.
On board a vessel along a raised canal, with steep ascents and breathtaking descents.Preferential access through the Express lane, next to the regular queue.
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Min. height: 100 cm. Children under 130 cm tall must be accompanied
Min. height: 110 cm. Children under 130 cm tall must be accompanied
Min. height: 100 cm. Children under 130 cm tall must be accompanied
Children younger than 8 years old must be accompanied
Min. height: 120 cm. Max. height: 190 cm.
Min. height: 120 cm.
Small roller-coaster for families, with soft ascends and fast bends. For the transfer from the wheelchair, stay at the exit area. Preferential access through the Express lane, next to the regular queue.
17 MONOROTAIA
L’ERA GLACIALE L’ESPERIENZA 4D
ORTOBRUCO TOUR
On board a small panoramic train on a raised monorail. For preferential access, make the regular queue to reach the departure station.
Multi-sensorial cinema with special effects. Preferential access through the Express lane, next to the regular queue
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Not recommended for children younger than 6 years old. Children under 120 cm tall must be accompanied
Carousel with slow rotation of the raised platform and shuddering movement of some characters. For preferential access, stay near the control cabin.
On board small sailing boats for children with lifting and lateral rolling movements.For preferential access, stay to the right of the access queue.
1 PREZZEMOLO LAND
TRANSGARDALAND EXPRESS
GIOSTRA CAVALLI
FUNNY EXPRESS
DOREMIFARM
ALBERO DI PREZZEMOLO
VOLAPLANO
BABY PILOTA
BABY CORSARO
SALTOMATTO
BABY CANOE
BABY CAVALLI
FLYING ISLAND
MR PING’S NOODLE SURPRISE
SUPERBABY
PETER PAN
Very colourful playground with slides, trampolines, seesaws and exciting water games
Ride on board a train on tracks going through a section of the Park, with elevated sections.For preferential access, stay next to the departure station.
Ride on board a small train for children, with setting dedicated to confectioner elves.For preferential access, stay to the left of the access queue.
It’s our mascot House, with several floors and rooms, with ascent and descent only by means of staircases.
Ride on board a small tractor in a farm, with lots of animals and singing friends.For preferential access, stay near the exit.
Raised monorail; on board small funny airplanes which run through the Fantasy Kingdom.For the transfer from the wheelchair, stay near the exit. Preferential access through the Express lane, next to the regular queue.
On board small planes for children with rotating and lifting movements.For preferential access, stay to the right of the access queue.
Ride on small steeds for children, with slow rotating motion.For preferential access, stay to the right of the access queue.
Panoramic island that reaches a height of 50 m, with lifting, descent and rotation with slow motion. For access with wheelchair, stay in the exit area.
On bard revolving gondolas, with rotating motion of the raised platforms at gradually increasing speed. For preferential access, stay at the exit area.
Carousel for children with slow rotation of the raised platform.For preferential access, stay at the entrance area.
On board small sailing boats with rotating motion at gradually increasing speed.For preferential access, stay at the exit area.
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On board a small craft along a tower, which goes up and down jerkily.For preferential access, stay to the right of the access queue.
On board a canoe for children with slow rotating motion.For preferential access, stay to the right of the access queue.
Max. height: 140 cm.
Children under 120 cm tall must be accompanied
Children under 105 cm tall must be accompanied
Children under 105 cm tall must be accompanied
Children under 105 cm tall must be accompanied
Children under 105 cm tall must be accompanied
Children younger than 10 years old must be accompanied
Forbidden for children older than 10 years old
Min. height: 100 cm. Min. age requirement: 4 years old.Children younger than 10 years old must be accompanied
Min. height: 110 cm.Children younger than 8 years oldmust be accompanied
Children under 100 cm tall must be accompanied
Min. height: 110 cm. Max. height: 200 cm.Children under 130 cm tall must be accompanied
ACCESSIBLE RIDESFor safety reasons, access to the rides is subject to restrictions mostly related to physical parameters and health conditions. These include age, height, heart and spine problems, physical – sensory and cognitive limitations.Below you find the list of the accessible rides according to your disability (pictograms and their descriptions are next to the map) : if you find the green symbol next to the name of the attraction, it means that you can use it; otherwise, look for the attraction that best suits your needs. Reserved entrance is only for access card holders. When you arrive at the entrance of the ride and of the q-line, let our Staff recognise you: they will be happy to welcome you as soon as possible!
