User: B030 Catalog · 2021. 7. 2. · machine 09/26/2011service 225 repair for warranty: machine...

User: B030User: B030 Catalog #:Catalog #:

1 4 0 M2 Motor G ra ders , 2 0 1 11 4 0 M2 Motor G ra ders , 2 0 1 1 Current Hours (SMU): 8 6 2 5Current Hours (SMU): 8 6 2 5SN: 0 M9 J0 0 4 0 4SN: 0 M9 J0 0 4 0 4 Sa le Da te: 0 7 /0 7 /2 0 1 1Sa le Da te: 0 7 /0 7 /2 0 1 1 Deliv ery Da te: UnknownDeliv ery Da te: Unknown

Ser vi c e H i stor ySer vi c e H i stor y

Servic eServic eDateDate

I n vo ic eI n vo ic eTyp eTyp e

Ho u rsHo u rs Desc rip tio nDesc rip tio n Servic e No tesServic e No tes

07/13/2011 Parts 0

07/14/2011 Parts 0

07/18/2011 Service 22REPAIR FOR WARRANTY: PRE-

DELIVERY INSPECTION

CUSTOMER COMPLAINT: NEW MACHINE NEEDS PRE-DELIVERED.REPAIR PROCESS COMMENTS: I DONE THE PRE-DELIVERY INSPECTIONON THE MACHINE. THANK YOU! RODNEY BRINKMAN 7/12/11 THANK

YOU! RODNEY BRINKMAN 7/12/11

07/18/2011 Service 22 DELIVER MACHINE

CUSTOMER COMPLAINT: WANTED NEW MACHINE DELIVERED TOCUSTOMER CAUSE OF FAILURE: N/A RESULTANT DAMAGE: N/A REPAIR

PROCESS COMMENTS: WENT OVER MACHINE WITH CUSTOMERSHOWING THEM WHERE TO GREASE AND CHECK FLUID LEVELS.

SHOWED THEM WHERE TO ADD FLUIDS TO DIFFERENTCOMPARTMENTS. WENT OVER THE CONTROLS IN CAB AND THE

DIFFERENT OPERATIONS THEY DID. ANSWERED ANY QUESTIONS THECUSTOMER HAD ABOUT MACHINE.

07/18/2011 Service 22 TRAVEL TO/FROM MACHINE

07/18/2011 Service 22REPAIR FOR WARRANTY: PRE-

DELIVERY INSPECTION

CUSTOMER COMPLAINT: NEW MACHINE NEEDS PRE-DELIVERED.REPAIR PROCESS COMMENTS: I DONE THE PRE-DELIVERY INSPECTIONON THE MACHINE. THANK YOU! RODNEY BRINKMAN 7/12/11 THANK

YOU! RODNEY BRINKMAN 7/12/11

07/18/2011 Service 22 PREDELIVER MACHINE

PREP MACHINE,TAKE OIL SAMPLES,CLEAN AS NEEDED, DECALS, FILLWITH FUEL, SEND WARRANTY OIL SAMPLE KIT , AND INSTALL C.S.A. KIT.

TURN ON PRODUCT LINKŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: NEW MACHINE NEEDS SHOP PRE-DELIVERY.REPAIR PROCESS COMMENTS: I INSTALLED THE DECALS, WASHED THE

MACHINE, FILLED IT WITH FUEL AND INSTALLED THE CSA KIT. I TURNEDON THE GPS AND RAN 12 VOLT WIRES FOR THE RADIO, OIL SAMPLES

WERE TAKEN AND I SENT A SOS KIT WITH THE MACHINE. THE BEACONWAS INSTALLED, I CLEANED THE CAB AND WASHED THE WINDOWS.

07/18/2011 Service 22 INSTALL SCARIFIER

HENEKE LIFT GROUP S/N 15216 AND ORDER AND INSTALL BEACON.ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ

CUSTOMER COMPLAINT: NEEDED A NEW LIFT GROUP INSTALLED.REPAIR PROCESS COMMENTS: I INSTALLED THE NEW HENKE LIFT

GROUP.

07/18/2011 Service 22 DELIVER MACHINE

CUSTOMER COMPLAINT: WANTED NEW MACHINE DELIVERED TOCUSTOMER CAUSE OF FAILURE: N/A RESULTANT DAMAGE: N/A REPAIR

PROCESS COMMENTS: WENT OVER MACHINE WITH CUSTOMERSHOWING THEM WHERE TO GREASE AND CHECK FLUID LEVELS.

SHOWED THEM WHERE TO ADD FLUIDS TO DIFFERENTCOMPARTMENTS. WENT OVER THE CONTROLS IN CAB AND THE

DIFFERENT OPERATIONS THEY DID. ANSWERED ANY QUESTIONS THECUSTOMER HAD ABOUT MACHINE.


08/17/2011 Service 57TROUBLESHOOT ENGINE,E.C.M.

(FLASH)

CUSTOMER COMPLAINT: LIGHT COMING ON. CAUSE OF FAILURE:RELAY LOOSE IN BREAKER BOX. REPAIR PROCESS COMMENTS: IHOOKED UP COMPUTER, AND FOUND THAT THE CODE WASN'T

ACTIVE, SO I DID A IGNITION TEST FOR THE ARD TO SEE IF THE CODEWOULD COME BACK, AND IT DIDN'T. I LOOKED UP THE PART IN A

WIRING DIAGRAM, AND FOUND WHERE THE RELAY WAS, I WENT TOTHE RELAY, AND FOUND IT HANGING OUT 3/4 OF THE WAY.

08/17/2011 Service 57REPAIR FOR WARRANTY:

ENGINE,E.C.M.(FLASH)

CUSTOMER COMPLAINT: LIGHT COMING ON. CAUSE OF FAILURE:RELAY LOOSE IN BREAKER BOX. REPAIR PROCESS COMMENTS: I

PUSHED THE RELAY THE REST OF THE WAY IN, AND THEN PULLED ITBACK OUT TO BE SURE THAT IT WAS HOLDING GOOD IN THE HOLDER,

AND IT WAS. I DID A ARD IGNITION, AND ALL WORKED GOOD.


08/17/2011 Service 57TROUBLESHOOT ENGINE,E.C.M.

(FLASH)

CUSTOMER COMPLAINT: LIGHT COMING ON. CAUSE OF FAILURE:RELAY LOOSE IN BREAKER BOX. REPAIR PROCESS COMMENTS: IHOOKED UP COMPUTER, AND FOUND THAT THE CODE WASN'T

ACTIVE, SO I DID A IGNITION TEST FOR THE ARD TO SEE IF THE CODEWOULD COME BACK, AND IT DIDN'T. I LOOKED UP THE PART IN A

WIRING DIAGRAM, AND FOUND WHERE THE RELAY WAS, I WENT TOTHE RELAY, AND FOUND IT HANGING OUT 3/4 OF THE WAY.


ENGINE,E.C.M.(FLASH)

CUSTOMER COMPLAINT: LIGHT COMING ON. CAUSE OF FAILURE:RELAY LOOSE IN BREAKER BOX. REPAIR PROCESS COMMENTS: I

PUSHED THE RELAY THE REST OF THE WAY IN, AND THEN PULLED ITBACK OUT TO BE SURE THAT IT WAS HOLDING GOOD IN THE HOLDER,

AND IT WAS. I DID A ARD IGNITION, AND ALL WORKED GOOD.


1/57

09/26/2011 Service 225 PERFORM FIRST REVISIT

CUSTOMER COMPLAINT: WANTED REVISIT DONE ON MACHINE. CAUSEOF FAILURE: N/A RESULTANT DAMAGE: N/A REPAIR PROCESS

COMMENTS: DID A REVISIT ON MACHINE AND A PM1 SERVICE. TOOKOIL SAMPLES OF THE ENGINE, TRANSMISSION, HYDRAULIC, TANDEMS,

CIRCLE DRIVE AND THE FRONT FINAL DRIVES. TOOK A COOLANT IISAMPLE OF THE COOLANT. CHANGED THE ENGINE OIL AND FILTER.

CHANGED THE FUEL FILTER AND THE WATER SEPARATOR AND PRIMEDFUEL SYSTEM. CHECKED MACHINE OVER. FOUND A FUEL LEAK ON THE

FUEL MANIFOLD. THANK YOU! RODNEY BRINKMAN 9/16/11 THANKYOU! RODNEY BRINKMAN 9/16/11


09/26/2011 Service 225TAKE&ANALYZE SOS SAMPLE

MACHINE


MACHINE

09/26/2011 Service 225 PERFORM PM-1 250 HOUR

09/26/2011 Service 225 PERFORM FIRST REVISIT


MACHINE


MACHINE

09/26/2011 Service 225WELDING SHOP PRODUCT LINK

SYSTEM 321PER MACHINE & ATTACH INSTRUCTION SHEET (SIS) SERVICE

INSTRUCTIONS: (IF NOT PREVIOUSLY REGISTERED)


10/05/2011 Parts 0

10/10/2011 Parts 0

10/21/2011 Service 358 TROUBLESHOOT FUEL MANIFOLD

CUSTOMER COMPLAINT: FUEL LEAK AT THE LEFT REAR SIDE OF THEENGINE. CAUSE OF FAILURE: NUMBER SIX FUEL LINE LOOSE. REPAIRPROCESS COMMENTS: I WASHED THE ENGINE UP GOOD, AND RAN IT

AROUND, AND FOUND THAT THE FUEL LEAK WAS COMING FROM THENUMBER SIX HIGH PRESSURE FUEL LINE.

10/21/2011 Service 358REPAIR FOR WARRANTY: FUEL

MANIFOLD

CUSTOMER COMPLAINT: FUEL LEAK AT THE LEFT REAR SIDE OF THEENGINE. CAUSE OF FAILURE: LOOSE REPAIR PROCESS COMMENTS: ITORQUE THE NUT TO SPEC. AND RAN THE MACHINE AROUND, AND

MADE SURE THAT IT WOULDN'T LEAK ANYMORE FUEL, AND ALLLOOKED GOOD.

10/21/2011 Service 358 TROUBLESHOOT FUEL MANIFOLD

CUSTOMER COMPLAINT: FUEL LEAK AT THE LEFT REAR SIDE OF THEENGINE. CAUSE OF FAILURE: NUMBER SIX FUEL LINE LOOSE. REPAIRPROCESS COMMENTS: I WASHED THE ENGINE UP GOOD, AND RAN IT

AROUND, AND FOUND THAT THE FUEL LEAK WAS COMING FROM THENUMBER SIX HIGH PRESSURE FUEL LINE.


MANIFOLD

CUSTOMER COMPLAINT: FUEL LEAK AT THE LEFT REAR SIDE OF THEENGINE. CAUSE OF FAILURE: LOOSE REPAIR PROCESS COMMENTS: ITORQUE THE NUT TO SPEC. AND RAN THE MACHINE AROUND, AND

MADE SURE THAT IT WOULDN'T LEAK ANYMORE FUEL, AND ALLLOOKED GOOD.



INJECTION PUMP

PRIORITY SERVICE LETTER DATED 7/26/2011 INSPECT NRS COOLERS &REPLACE OUTLET CHECK VALVES OF THE COMMON RAIL FUEL PUMP

PI31898ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ

REPAIR PROCESS COMMENTS: I REMOVED THE FRONT RIGHT SHIELDON THE FRONT OF HOOD, AND HAD TO REMOVE THE BELT, AND A/CCOMPRESSOR. I THEN REMOVED THE HEAT SHIELD AND FOUND THEMACHINE CODE ON THE MANIFOLD. I THEN PUT ALL OF THAT BACK

TOGETHER, AND REMOVED THE BELLOWS ASSEMBLY, AND INSPECTEDTHE COOLER, AND DIDN'T FIND ANYTHING IN THE COOLER. I THEN

INSTALLED A NEW BELLOWS, AND CLAMPS. I THEN REMOVED THEWATER SEPARATOR, AND REMOVED THE TWO PLUGS IN THE HEAD OF

THE FUEL PUMP, AND CLEANED AND PLACED THE CHECK VALVES, I RANTHE MACHINE, AND WAS RUNNING FINE. FUEL PUMP SERIAL

NUMBER:5244T00003262 MANIFOLD: 44EK0



INJECTION PUMP

PRIORITY SERVICE LETTER DATED 7/26/2011 INSPECT NRS COOLERS &REPLACE OUTLET CHECK VALVES OF THE COMMON RAIL FUEL PUMP

PI31898ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ

REPAIR PROCESS COMMENTS: I REMOVED THE FRONT RIGHT SHIELDON THE FRONT OF HOOD, AND HAD TO REMOVE THE BELT, AND A/CCOMPRESSOR. I THEN REMOVED THE HEAT SHIELD AND FOUND THEMACHINE CODE ON THE MANIFOLD. I THEN PUT ALL OF THAT BACK

TOGETHER, AND REMOVED THE BELLOWS ASSEMBLY, AND INSPECTEDTHE COOLER, AND DIDN'T FIND ANYTHING IN THE COOLER. I THEN

INSTALLED A NEW BELLOWS, AND CLAMPS. I THEN REMOVED THEWATER SEPARATOR, AND REMOVED THE TWO PLUGS IN THE HEAD OF

THE FUEL PUMP, AND CLEANED AND PLACED THE CHECK VALVES, I RANTHE MACHINE, AND WAS RUNNING FINE. FUEL PUMP SERIAL

NUMBER:5244T00003262 MANIFOLD: 44EK0


2/57


SOFTWARE

PRIORITY SERVICE LETTER DATED 2 NOV 2011 INSTALL NEWSOFTWARE PI31944

ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: NEEDS PI31944 PERFORMED ON MACHINE.

CAUSE OF FAILURE: NA RESULTANT DAMAGE: NA REPAIR PROCESSCOMMENTS: I PERFORMED PI31944 ON MACHINE. I FLASHED THEECM'S ON MACHINE AND THEN CLEARED THE CODES OUT. I HAD

OPERATOR TEST MACHINE AND HE SAID IT WORKED GOOD. THANKYOU! TROY ECHTERNACHT 11/18/11 THANK YOU! TROY

ECHTERNACHT 11/18/11



SOFTWARE

PRIORITY SERVICE LETTER DATED 2 NOV 2011 INSTALL NEWSOFTWARE PI31944

ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: NEEDS PI31944 PERFORMED ON MACHINE.

CAUSE OF FAILURE: NA RESULTANT DAMAGE: NA REPAIR PROCESSCOMMENTS: I PERFORMED PI31944 ON MACHINE. I FLASHED THEECM'S ON MACHINE AND THEN CLEARED THE CODES OUT. I HAD

OPERATOR TEST MACHINE AND HE SAID IT WORKED GOOD. THANKYOU! TROY ECHTERNACHT 11/18/11 THANK YOU! TROY

ECHTERNACHT 11/18/11


01/05/2012 Parts 0

02/10/2012 Service 561 TROUBLESHOOT TRANSMISSION

BLOWING OIL OUT OF TRANSMISSION FILL TUBEŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: POWERTRAIN OIL IS STARTING TO SEEP OUTTRANSMISSION OIL FILL BREATHER CAUSE OF FAILURE: NO FAILURE

FOUND, POWERTRAIN OIL LEVEL IS A LITTLE OVER FULL REPAIRPROCESS COMMENTS: SEG 01- I TALKED TO CUSTOMER ABOUT WHEN

OIL STARTED COMING OUT THE POWERTRAIN FILLER BREATHER. ITHEN CHECKED THE POWERTRAIN OIL LEVEL AND FOUND IT ABOUT 2

GALLONS OVERFULL. I ASKED IF ANY OIL HAD BEEN ADDED LATELYAND OPERATOR SAID NO. I CALLED GREG P. AND ASKED IF ANY

PROBLEMS WERE BEING SEEN WITH OIL COMING FROMTRANSMISSION OIL FILL BREATHER. HE SAID ENGINEERS WERE

AWHERE OF THIS PROBLEM AND THAT SOME EXCESS OIL SHOULD BEDRAINED FROM THE TRANSMISSION. THANK YOU! ALAN ROBERTS

THANK YOU! ALAN ROBERTS


TRANSMISSION

CUSTOMER COMPLAINT: OIL COMING OUT TRANSMISSION FILLERBREATHER SOMETIMES CAUSE OF FAILURE: NO FAILURE/CAUSE

FOUND OIL LEVEL OF TRANSMISSION OIL WAS 2 GALLONS OVERFULLRESULTANT DAMAGE: DRAIN EXCESS OIL FROM TRANSMISSION

REPAIR PROCESS COMMENTS: SEG 02- I HAD TALKED TO GREG PALKOABOUT WHAT WOULD CAUSE OIL TO COME OUT TRANSMISSION FILL

BREATHER AND HE SAID THAT CAT ENGINEERS TOLD HIM THE OILLEVEL OF TRANSMISSION OIL WAS IMPORTANT TO STOP THIS

PROBLEM. I DRAINED APPROXIMATELY 2 GALLONS OF TRANSMISSIONOIL TO GET THE OIL LEVEL IN OPERATING RANGE WHEN OIL WAS HOT.

I ALSO ADDED A GALLON OF HYD OIL TO GET INTO SITE GAGE TOMAKE SURE IT WAS NOT TRANSFERRING OIL.I TOLD THE OPERATOR

THIS SHOULD FIX HIS OIL LEAKAGE PROBLEM BUT TO KEEP A WATCHON IT AND TO LET ALTORFER KNOW IF THE PROBLEM STILL

ACCORDED.

02/10/2012 Service 561REPAIR FOR WARRANTY: AIR

CONDITIONER

CUSTOMER COMPLAINT: AC NOT COOLING ON WARM DAYS, WILLCOOL SOMETIMES CAUSE OF FAILURE: NO FAILURE FOUND

RESULTANT DAMAGE: INSPECTION AC PROBLEM ON WARMER DAYREPAIR PROCESS COMMENTS: SEG 03- I CHECKED POWER OF AC

SYSTEM AND ALL WAS GOOD. I WATCHED OPERATION OF AC SYSTEMAND FOUND IT CYCLING EVERY 15 SECONDS. I COULD NOT TELL IF AC

SYSTEM HAD A PROBLEM OR IF THE OUTSIDE TEMPERATURE WASCAUSING THE SYSTEM TO CYCLE. I TOLD CUSTOMER THAT WE WOULD

LOOK INTO AC PROBLEM WHEN THE TEMPERATURE WARMED UPOUTSIDE, IT WAS ONLY 30 DEGREES OUTSIDE WHEN I CHECKED AC

SYSTEM.









3/57


TRANSMISSION








ACCORDED.


CONDITIONER






SYSTEM.


03/14/2012 Service 680TROUBLESHOOT AIR

CONDITIONER

CUSTOMER COMPLAINT: A/C NOT COOLING . CAUSE OF FAILURE:SEEMED TO BE LOW ON FREON. RESULTANT DAMAGE: NONE REPAIRPROCESS COMMENTS: I WENT TO MACHINE AND INSTALLED GAUGESAND FOUND THAT IT WAS CYCLING PRETTY FREQUENT. I CHECKEDTHE LOW AND IGH SWITCKES AND THEY WERE FINE . CHECKED THE

SCHRSDER VALVE AND IT WAS SEEPING.


CONDITIONER

CUSTOMER COMPLAINT: A/C NOT COOLING . CAUSE OF FAILURE:SEEMED TO BE LOW ON FREON. RESULTANT DAMAGE: NONE REPAIR

PROCESS COMMENTS: I EVACUATED THE SYSTEM AND I CHECKED THESCRADER VALVE AND TIGHTENED IT. I VACUMNED THE SYSTEM AND IINSTALLED 3.5 LBS BACK IN SYSTEM. WE RAN SYSTEM AND IT SEEMEDTO BE COOLING FINE . I WAS COOLING AND CYCLING 43* - 48* AT THE

RH TOP VENT. I RAN SYSTEM AND IT WAS COOLING AND CYCLINGACCORDING TO TEMP POSTION.I CHECKED THE VALVE AND IT SEEMED

TO BE HOLDING.

03/14/2012 Service 680PRODUCT PROGRAM UPDATE

RADIO (AM/FM)

CUSTOMER COMPLAINT: NEEDED PS43439 SERVICE LETTERPERFORMED ON MACHINE. CAUSE OF FAILURE: NONE. RESULTANT

DAMAGE: NONE. REPAIR PROCESS COMMENTS: I WENT TO MACHINEAND I PERFORMED THE DIRECTIONS AND OUTLINED IN SERVICE ANDNOTHING WOULD COME UP. I TURNED THE KEY ON AND AA0940 18

SHOWED UP . !* MENT THERE WAS NO FARTHER ACTION ITS NEEDED .



CONDITIONER

CUSTOMER COMPLAINT: A/C NOT COOLING . CAUSE OF FAILURE:SEEMED TO BE LOW ON FREON. RESULTANT DAMAGE: NONE REPAIRPROCESS COMMENTS: I WENT TO MACHINE AND INSTALLED GAUGESAND FOUND THAT IT WAS CYCLING PRETTY FREQUENT. I CHECKEDTHE LOW AND IGH SWITCKES AND THEY WERE FINE . CHECKED THE

SCHRSDER VALVE AND IT WAS SEEPING.


CONDITIONER

CUSTOMER COMPLAINT: A/C NOT COOLING . CAUSE OF FAILURE:SEEMED TO BE LOW ON FREON. RESULTANT DAMAGE: NONE REPAIR

PROCESS COMMENTS: I EVACUATED THE SYSTEM AND I CHECKED THESCRADER VALVE AND TIGHTENED IT. I VACUMNED THE SYSTEM AND IINSTALLED 3.5 LBS BACK IN SYSTEM. WE RAN SYSTEM AND IT SEEMEDTO BE COOLING FINE . I WAS COOLING AND CYCLING 43* - 48* AT THE

RH TOP VENT. I RAN SYSTEM AND IT WAS COOLING AND CYCLINGACCORDING TO TEMP POSTION.I CHECKED THE VALVE AND IT SEEMED

TO BE HOLDING.


RADIO (AM/FM)

CUSTOMER COMPLAINT: NEEDED PS43439 SERVICE LETTERPERFORMED ON MACHINE. CAUSE OF FAILURE: NONE. RESULTANT

DAMAGE: NONE. REPAIR PROCESS COMMENTS: I WENT TO MACHINEAND I PERFORMED THE DIRECTIONS AND OUTLINED IN SERVICE ANDNOTHING WOULD COME UP. I TURNED THE KEY ON AND AA0940 18

SHOWED UP . !* MENT THERE WAS NO FARTHER ACTION ITS NEEDED .


03/28/2012 Parts 0

03/28/2012ServiceCredit

561 TROUBLESHOOT TRANSMISSION








4/57


561REPAIR FOR WARRANTY:

TRANSMISSION








ACCORDED.


561REPAIR FOR WARRANTY: AIR

CONDITIONER






SYSTEM.


561 TROUBLESHOOT TRANSMISSION










TRANSMISSION








ACCORDED.


561REPAIR FOR WARRANTY: AIR

CONDITIONER






SYSTEM.


561 TRAVEL TO/FROM MACHINE









5/57


TRANSMISSION








ACCORDED.


CONDITIONER






SYSTEM.











TRANSMISSION








ACCORDED.


CONDITIONER






SYSTEM.



CONDITIONER

CUSTOMER COMPLAINT: A/C NOT COOLING. THE OPERATOR LEFT THESHOP THAT MORNING AND THE A/C WAS WORKING FINE, WAS

RUNNING ON LOW FAN AND HIGH COOL. AFTER COUPLE HOURS OFRUNNING IT QUIT COOLING. THE OPERATOR LEFT THE A/C SWITCHON, HIGH FAN ON, HIGH COOL, COUPLE HOURS LATER IT STARTED

COOLING. HE SWITCHED THE FAN DOWN TO LOWER SETTING. 10 TO15 MINUTES IT QUIT AGAIN AND IT DIDN'T COME ON THE REST OF THE

DAY. THE NEXT DAY THE OPERATOR GOT IN MACHINE AND THESYSTEM WAS WORKING FINE TILL I GOT THERE . CAUSE OF FAILURE:DRYER RESTRICTING PRESSURE CAUSING HIGH PRESSURE TO HIGHWHEN HOT. OR HIGH PRESSURE SWITCH SET TO LOW. RESULTANT

DAMAGE: NONE. REPAIR PROCESS COMMENTS: I HOOKED GAUGES TOSYSTEM AND THE HIGH SIDE WAS HIGH AND THE LOW SIDE WAS LOW,WAS RUNNING AROUND 18 TO 20 LOW AND THE HIGH WAS RUNNING

200 TO 250 PSI CLOSE TO 80* OUTSIDE. SYSTEM WAS CYCLING TOQUICK FOR HAVING THE DOORS OPEN. I CHECKED ALL FITTINGS WITH

SOAP SOLUTION AND WITH SNIFFER COULDN'T FINE ANY LEAKS. IREMOVED THE SE

6/57


CONDITIONER


RUNNING ON LOW FAN AND HIGH COOL. AFTER COUPLE HOURS OFRUNNING IT QUIT COOLING . THE OPERATOR LEFT THE A/C SWITCHON, HIGH FAN ON, HIGH COOL, COUPLE HOURS LATER IT STARTED


DAY. THE NEXT DAY THE OPERATOR GOT IN MACHINE AND THESYSTEM WAS WORKING FINE TILL I GOT THERE . CAUSE OF FAILURE:

DRYER RESTRICTING PRESSURE . RESULTANT DAMAGE: NONE. REPAIRPROCESS COMMENTS: I WENT TO MACHINE AND I REMOVED THE

THERMOSTAT SWITCH AND I INSTALLED IT IN THE MIDDLE OF CORE TOTHE RH SIDE OF THE MOTOR. I ASSEMBLED THE HOOD ON THE HEATER

UNIT, INSTALLED THE WASHER BOTTLE AND HOOKED THE PUMPS UPAND HOOKED THE HARNESS UP TO THEM. INSTALLED THE SEAT

MOUNT AND THE SUSPENSION AND THE SEAT. I EVACUATED THESYSTEM, REMOVED THE DRYER AND SEALS, INSTALLED NEW DRYER

WITH NEW SEALS, HI



CONDITIONER


RUNNING ON LOW FAN AND HIGH COOL. AFTER COUPLE HOURS OFRUNNING IT QUIT COOLING. THE OPERATOR LEFT THE A/C SWITCHON, HIGH FAN ON, HIGH COOL, COUPLE HOURS LATER IT STARTED


DAY. THE NEXT DAY THE OPERATOR GOT IN MACHINE AND THESYSTEM WAS WORKING FINE TILL I GOT THERE . CAUSE OF FAILURE:DRYER RESTRICTING PRESSURE CAUSING HIGH PRESSURE TO HIGHWHEN HOT. OR HIGH PRESSURE SWITCH SET TO LOW. RESULTANT

DAMAGE: NONE. REPAIR PROCESS COMMENTS: I HOOKED GAUGES TOSYSTEM AND THE HIGH SIDE WAS HIGH AND THE LOW SIDE WAS LOW,WAS RUNNING AROUND 18 TO 20 LOW AND THE HIGH WAS RUNNING

200 TO 250 PSI CLOSE TO 80* OUTSIDE. SYSTEM WAS CYCLING TOQUICK FOR HAVING THE DOORS OPEN. I CHECKED ALL FITTINGS WITH

SOAP SOLUTION AND WITH SNIFFER COULDN'T FINE ANY LEAKS. IREMOVED THE SE


CONDITIONER


RUNNING ON LOW FAN AND HIGH COOL. AFTER COUPLE HOURS OFRUNNING IT QUIT COOLING . THE OPERATOR LEFT THE A/C SWITCHON, HIGH FAN ON, HIGH COOL, COUPLE HOURS LATER IT STARTED


DAY. THE NEXT DAY THE OPERATOR GOT IN MACHINE AND THESYSTEM WAS WORKING FINE TILL I GOT THERE . CAUSE OF FAILURE:

DRYER RESTRICTING PRESSURE . RESULTANT DAMAGE: NONE. REPAIRPROCESS COMMENTS: I WENT TO MACHINE AND I REMOVED THE

THERMOSTAT SWITCH AND I INSTALLED IT IN THE MIDDLE OF CORE TOTHE RH SIDE OF THE MOTOR. I ASSEMBLED THE HOOD ON THE HEATER

UNIT, INSTALLED THE WASHER BOTTLE AND HOOKED THE PUMPS UPAND HOOKED THE HARNESS UP TO THEM. INSTALLED THE SEAT

MOUNT AND THE SUSPENSION AND THE SEAT. I EVACUATED THESYSTEM, REMOVED THE DRYER AND SEALS, INSTALLED NEW DRYER

WITH NEW SEALS, HI


04/16/2012 Parts 0

04/16/2012 Service 772TROUBLESHOOT ENGINE ELECTR

CONTROL SYS

LIGHT ON. CODE E1053 2ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ

CUSTOMER COMPLAINT: CODE FOR ARD FUEL PSI LOW ON MACHINECAUSE OF FAILURE: PRIMING PUMP WENT BAD RESULTANT DAMAGE:NEEDS NEW PRIMING PUMP, TRANSFER PUMP, DIVERTER SOLENOID

VALVE, REGULATOR VALVE, FILTER CONNECTOR, AND FILTERS. REPAIRPROCESS COMMENTS: I GOT TO MACHINE AND LOOKED AT IT AND IT

HAD ARD FUEL PRESSURE LOW AS AN ACTIVE EVENT. I LOOKED AT THEPRIMARY FUEL FILTER AND IT HAD 547 HRS ON IT. I HAD A FILTER AND

CHANGED IT. BEFORE I REMOVED THE FILTER WHEN YOU TURNEDTHE KEY ON YOU COULD HERE THE PUMP RUN. AFTER I CHANGED THEFILTER THE PUMP WOULD RUN BUT WOULD NOT PRIME THE SYSTEM. I

TRIED PRESSURIZING THE TANK TO GET IT TO TAKE FUEL AND ITNEVER WOULD. THE PUMP FINALLY QUIT WORKING ALTOGETHER. I

CHECKED FOR VOLTAGE AT THE PUMP AND THERE WAS. THE MACHINEWAS IN THE COUNTRY AND WE WANTED TO GET IT BACK TO SHOP. WE

FILLED THE FUEL FILTER OUT OF A TANK THAT IS FILTERED ANDSTARTED THE MACHINE AND IT RA

04/16/2012 Service 772REPAIR FOR WARRANTY: ENGINE

ELECTR CONTROL SYS


VALVE, REGULATOR VALVE, FILTER CONNECTOR, AND FILTERS. REPAIRPROCESS COMMENTS: I CLEANED UP THE PRIMING PUMP HOUSING

AND PUT THE NEW PRIMING PUMP IN HOUSING. I HOOKED UP WIRES. ISTARTED TO CLEAN UP END HOUSING AND THAT IS WHEN I FOUNDTHERE WAS METAL ALL IN THE REGULATOR VALVE AND DIVERTER

VALVE. I ALSO LOOKED AT THE FILTER CONNECTOR AT THE CEMS PACKAND IT HAD METAL IN IT. I PLUGGED EVERYTHING OFF AND ORDERED

PARTS FOR THE NEXT DAY.

7/57

04/16/2012 Service 772REMOVE& INSTALL/REPLACE

HYDRAULIC HOSES/LINES

CUSTOMER COMPLAINT: LINE LEAKING ON ALL WHEEL DRIVE SYSTEMCAUSE OF FAILURE: HOSE HAS HOLE IN IT RESULTANT DAMAGE: NEEDSNEW LINE. REPAIR PROCESS COMMENTS: JOE LOOKED AT LINE WHENHE WAS DOWN THERE AND FIGURED OUT WHAT LINE WAS LEAKING

AND ORDERED IT. I TOOK THE LINE TO MACHINE AND REMOVED THEOLD I TOOK THE LINE TO MACHINE AND REMOVED THE OLD LINE. THELINE WENT THROUGH A SOCK MATERIAL TO BE HOOKED UP. I TIED A

WIRE ON THE OLD LINE AND PULLED IT OUT. I THEN PUT WIRE ON NEWLINE AND PULLED THE HOSE BACK THROUGH THE SOCK. WHERE THE

HOSE HOOKED UP ON THE WHEEL THE FITTING WAS LOOSE ALSO. IREMOVED THE FITTING AND RESEALED THEM AND TIGHTENED THEMUP. THE OTHER SIDE WAS THE SAME WAY AND I TIGHTENED THEM UP

ALSO. I HOOKED THE LINE UP ON BOTH END AND INSTALLED THECLAMPS. THE CUSTOMER RUN MACHINE AND THERE WERE NO THE

CUSTOMER RUN MACHINE AND THERE WERE NO LEAKS. I FILLED THEHYDRAULICS UP WITH OIL.


04/16/2012 Service 772TROUBLESHOOT ENGINE ELECTR

CONTROL SYS

LIGHT ON. CODE E1053 2ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ


VALVE, REGULATOR VALVE, FILTER CONNECTOR, AND FILTERS. REPAIRPROCESS COMMENTS: I GOT TO MACHINE AND LOOKED AT IT AND IT

HAD ARD FUEL PRESSURE LOW AS AN ACTIVE EVENT. I LOOKED AT THEPRIMARY FUEL FILTER AND IT HAD 547 HRS ON IT. I HAD A FILTER AND

CHANGED IT. BEFORE I REMOVED THE FILTER WHEN YOU TURNEDTHE KEY ON YOU COULD HERE THE PUMP RUN. AFTER I CHANGED THEFILTER THE PUMP WOULD RUN BUT WOULD NOT PRIME THE SYSTEM. I

TRIED PRESSURIZING THE TANK TO GET IT TO TAKE FUEL AND ITNEVER WOULD. THE PUMP FINALLY QUIT WORKING ALTOGETHER. I

CHECKED FOR VOLTAGE AT THE PUMP AND THERE WAS. THE MACHINEWAS IN THE COUNTRY AND WE WANTED TO GET IT BACK TO SHOP. WE

FILLED THE FUEL FILTER OUT OF A TANK THAT IS FILTERED ANDSTARTED THE MACHINE AND IT RA

04/16/2012 Service 772REPAIR FOR WARRANTY: ENGINE

ELECTR CONTROL SYS


VALVE, REGULATOR VALVE, FILTER CONNECTOR, AND FILTERS. REPAIRPROCESS COMMENTS: I CLEANED UP THE PRIMING PUMP HOUSING

AND PUT THE NEW PRIMING PUMP IN HOUSING. I HOOKED UP WIRES. ISTARTED TO CLEAN UP END HOUSING AND THAT IS WHEN I FOUNDTHERE WAS METAL ALL IN THE REGULATOR VALVE AND DIVERTER

VALVE. I ALSO LOOKED AT THE FILTER CONNECTOR AT THE CEMS PACKAND IT HAD METAL IN IT. I PLUGGED EVERYTHING OFF AND ORDERED

PARTS FOR THE NEXT DAY.

04/16/2012 Service 772REMOVE& INSTALL/REPLACE

HYDRAULIC HOSES/LINES

CUSTOMER COMPLAINT: LINE LEAKING ON ALL WHEEL DRIVE SYSTEMCAUSE OF FAILURE: HOSE HAS HOLE IN IT RESULTANT DAMAGE: NEEDSNEW LINE. REPAIR PROCESS COMMENTS: JOE LOOKED AT LINE WHENHE WAS DOWN THERE AND FIGURED OUT WHAT LINE WAS LEAKING

AND ORDERED IT. I TOOK THE LINE TO MACHINE AND REMOVED THEOLD I TOOK THE LINE TO MACHINE AND REMOVED THE OLD LINE. THELINE WENT THROUGH A SOCK MATERIAL TO BE HOOKED UP. I TIED A

WIRE ON THE OLD LINE AND PULLED IT OUT. I THEN PUT WIRE ON NEWLINE AND PULLED THE HOSE BACK THROUGH THE SOCK. WHERE THE

HOSE HOOKED UP ON THE WHEEL THE FITTING WAS LOOSE ALSO. IREMOVED THE FITTING AND RESEALED THEM AND TIGHTENED THEMUP. THE OTHER SIDE WAS THE SAME WAY AND I TIGHTENED THEM UP

ALSO. I HOOKED THE LINE UP ON BOTH END AND INSTALLED THECLAMPS. THE CUSTOMER RUN MACHINE AND THERE WERE NO THE

CUSTOMER RUN MACHINE AND THERE WERE NO LEAKS. I FILLED THEHYDRAULICS UP WITH OIL.


05/01/2012 Parts 0

05/31/2012Parts

Credit0

06/01/2012 Parts 0

06/12/2012 Service 965TROUBLESHOOT HYDRAULIC

OIL/FILTER

COMPLAINT: FILTER IS SO TIGHT IT SPINS IN THE HEAD (FIRST FILTERCHANGE FROM THE FACTORY)

ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: THE FILTERS WERE NOT COMING OFF AND

THE CANISTERS WERE TURNING CAUSE OF FAILURE: TO TIGHT AT THEFACTORY AND NO LUBE ON THE SEAL REPAIR PROCESS COMMENTS:

POWER TRAN OIL FILTERS WOLD NOT COME OFF. I USED AN AIRHAMMER AND CUT INTO THE THREADED PART OF THE FILTER AND

THEY CAME OFF. 1 I GOT OFF WITH A PIPE WRENCH AND 2 HAD TO BEREMOVED WITH THE AIR HAMMER THANK YOU! RICH BOHNE THANK

YOU! RICH BOHNE

06/12/2012 Service 965REPAIR FOR WARRANTY:HYDRAULIC OIL/FILTER


8/57


OIL/FILTER

COMPLAINT: FILTER IS SO TIGHT IT SPINS IN THE HEAD (FIRST FILTERCHANGE FROM THE FACTORY)

ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: THE FILTERS WERE NOT COMING OFF AND

THE CANISTERS WERE TURNING CAUSE OF FAILURE: TO TIGHT AT THEFACTORY AND NO LUBE ON THE SEAL REPAIR PROCESS COMMENTS:

POWER TRAN OIL FILTERS WOLD NOT COME OFF. I USED AN AIRHAMMER AND CUT INTO THE THREADED PART OF THE FILTER AND

THEY CAME OFF. 1 I GOT OFF WITH A PIPE WRENCH AND 2 HAD TO BEREMOVED WITH THE AIR HAMMER THANK YOU! RICH BOHNE THANK

YOU! RICH BOHNE



06/13/2012 Service 978TROUBLESHOOT SOLENOID

VALVE

DIAGNOSTIC CODE SHOWING: COOLING FAN SOLENOID - LOWVOLTAGE.

ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: FAN SOLENOID CODING AND ACTIVE CAUSE

OF FAILURE: COIL ON FAN SOLENOID VALVE RESULTANT DAMAGE:REPLACE VALVE COIL REPAIR PROCESS COMMENTS: SEG 01- I TALKEDTO CUSTOMER ABOUT WHAT WAS HAPPENING WITH THE GRADER. I

THEN HOOKED ET TO THE MACHINE AND FOUND FAN SOLENOID HADCODED 16 TIMES. I CHECKED VOLTAGE GOING TO FAN SOLENOID AND

HAD 24 VOLTS. I THEN CHECKED WIRING CONNECTOR ON HARNESSEND AND FOUND IT IN GOOD SHAPE. I PLUGGED SOLENOID VALVEBACK TOGETHER AND THEN WIGGLED WIRING END ON SOLENOID

COIL AND COULD MAKE FAN RPM'S CHANGE AND SOLENOID WOULDCODE MORE TIMES. I ORDERED ANEW COIL FOR FAN SOLENOID.

THANK YOU! ALAN ROBERTS THANK YOU! ALAN ROBERTS


SOLENOID VALVE

CUSTOMER COMPLAINT: FAN CONTROL SOLENOID SHORTED ANDCODING CAUSE OF FAILURE: SOLENOID COIL SHORTED RESULTANT

DAMAGE: REPLACE COIL REPAIR PROCESS COMMENTS: SEG 02- IREMOVED THE SOLENOID COIL FROM FAN CONTROL MANIFOLDHOUSING AND INSTALLED A NEW COIL ON FAN SOLENOID. I THEN

PLUGGED THE WIRING INTO NEW COIL AND CHECKED CONNECTION,ALL CONNECTIONS WERE GOOD. I THEN CLEARED THE CODES FROMALL ECM'S AND STARTED THE MACHINE. I CHECKED OPERATION OF

THE COOLING FAN AND IT WAS WORKING GOOD. I RAN THE MACHINEAT DIFFERENT RPM'S AND THEN CHECKED CODES AFTER RUNIINGFOR 15 MINUTES AND ALL LOOKED GOOD. I THEN REPLACED THE

REMOVED FIRE WALL IN FRONT OF RADIATOR.


06/13/2012 Service 978TROUBLESHOOT SOLENOID

VALVE

DIAGNOSTIC CODE SHOWING: COOLING FAN SOLENOID - LOWVOLTAGE.

ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: FAN SOLENOID CODING AND ACTIVE CAUSE

OF FAILURE: COIL ON FAN SOLENOID VALVE RESULTANT DAMAGE:REPLACE VALVE COIL REPAIR PROCESS COMMENTS: SEG 01- I TALKEDTO CUSTOMER ABOUT WHAT WAS HAPPENING WITH THE GRADER. I

THEN HOOKED ET TO THE MACHINE AND FOUND FAN SOLENOID HADCODED 16 TIMES. I CHECKED VOLTAGE GOING TO FAN SOLENOID AND

HAD 24 VOLTS. I THEN CHECKED WIRING CONNECTOR ON HARNESSEND AND FOUND IT IN GOOD SHAPE. I PLUGGED SOLENOID VALVEBACK TOGETHER AND THEN WIGGLED WIRING END ON SOLENOID

COIL AND COULD MAKE FAN RPM'S CHANGE AND SOLENOID WOULDCODE MORE TIMES. I ORDERED ANEW COIL FOR FAN SOLENOID.

THANK YOU! ALAN ROBERTS THANK YOU! ALAN ROBERTS


SOLENOID VALVE

CUSTOMER COMPLAINT: FAN CONTROL SOLENOID SHORTED ANDCODING CAUSE OF FAILURE: SOLENOID COIL SHORTED RESULTANT

DAMAGE: REPLACE COIL REPAIR PROCESS COMMENTS: SEG 02- IREMOVED THE SOLENOID COIL FROM FAN CONTROL MANIFOLDHOUSING AND INSTALLED A NEW COIL ON FAN SOLENOID. I THEN

PLUGGED THE WIRING INTO NEW COIL AND CHECKED CONNECTION,ALL CONNECTIONS WERE GOOD. I THEN CLEARED THE CODES FROMALL ECM'S AND STARTED THE MACHINE. I CHECKED OPERATION OF

THE COOLING FAN AND IT WAS WORKING GOOD. I RAN THE MACHINEAT DIFFERENT RPM'S AND THEN CHECKED CODES AFTER RUNIINGFOR 15 MINUTES AND ALL LOOKED GOOD. I THEN REPLACED THE

REMOVED FIRE WALL IN FRONT OF RADIATOR.


06/21/2012 Service 962TROUBLESHOOT STEERING

SYSTEM

COMPLAINT: STEERINGŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ

CUSTOMER COMPLAINT: THE OPERATOR SAID THE STEERINGRECALIBRATING WAS TAKING A LOT LONGER TO COMPLETE THEN IT

USE TO . HE SAID THERE WAS A LOT OF CODES IN THE SYSTEM TOREPAIR PROCESS COMMENTS: HE SHOWED ME WHAT IT DID AND I

THOUGHT I WOULD TRY TO RECALIBRATING THE STEERING ON E/T

9/57


STEERING SYSTEM

REPAIR PROCESS COMMENTS: I CONNECTED E/T TO THE MACHINEAND CHECKED THE CODES .ALL OF THE CODES WERE ACTIVE ABOUT

10 HRS BEFORE AND ALL THAT WAS THERE WERE LOGGED CODES ANDALL IN THE SAME HOUR . THEN THE OPERATOR SAID THAT WAS ABOUTWHEN A STORM BLEW IN ON THE JOB SIGHT AND THEY HAD SO HEAVYLIGHTNING . HE SAID THEY SHUT THE MACHINES DOWN AND LET THE

STORM BLOW THROUGH AND WHEN HE STARTED THE MACHINE BACKUP THERE WAS AND ALARM AND THAT'S WHEN THE CODES WERE

ENTERED . THERE WERE NO ACTIVE CODES WHEN I WAS THERE JUSTLOGGED . I DOWN LOADED THE CODES AND DELETED THEM THEN I RECALIBRATED THE STEERING IN E/T AND HAD THE OPERATOR THROWTHE CODE FOR STEERING AND DO THE RECITATION AND HE SAID IT

WAS A LOT FASTER .


06/21/2012 Service 962TROUBLESHOOT STEERING

SYSTEM

COMPLAINT: STEERINGŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ

CUSTOMER COMPLAINT: THE OPERATOR SAID THE STEERINGRECALIBRATING WAS TAKING A LOT LONGER TO COMPLETE THEN IT

USE TO . HE SAID THERE WAS A LOT OF CODES IN THE SYSTEM TOREPAIR PROCESS COMMENTS: HE SHOWED ME WHAT IT DID AND I

THOUGHT I WOULD TRY TO RECALIBRATING THE STEERING ON E/T


STEERING SYSTEM

REPAIR PROCESS COMMENTS: I CONNECTED E/T TO THE MACHINEAND CHECKED THE CODES .ALL OF THE CODES WERE ACTIVE ABOUT

10 HRS BEFORE AND ALL THAT WAS THERE WERE LOGGED CODES ANDALL IN THE SAME HOUR . THEN THE OPERATOR SAID THAT WAS ABOUTWHEN A STORM BLEW IN ON THE JOB SIGHT AND THEY HAD SO HEAVYLIGHTNING . HE SAID THEY SHUT THE MACHINES DOWN AND LET THE

STORM BLOW THROUGH AND WHEN HE STARTED THE MACHINE BACKUP THERE WAS AND ALARM AND THAT'S WHEN THE CODES WERE

ENTERED . THERE WERE NO ACTIVE CODES WHEN I WAS THERE JUSTLOGGED . I DOWN LOADED THE CODES AND DELETED THEM THEN I RECALIBRATED THE STEERING IN E/T AND HAD THE OPERATOR THROWTHE CODE FOR STEERING AND DO THE RECITATION AND HE SAID IT

WAS A LOT FASTER .



CONDITIONER

CUSTOMER COMPLAINT: OPERATOR REPORTED A/C WILL RUN FORSEVERAL HOURS OF MORNING AND AFTER LUNCH IT WILL NOT RUNOR WILL RUN PART TIME CAUSE OF FAILURE: AT THIS TIME GREG P. IS

GIVING ME DIFFERENT TROUBLESHOOTING TO TRY RESULTANTDAMAGE: A/C WILL COOL TO 41 DEGREE WHEN IT COOLS AND WILL GOAS HIGH AS 60 DEGREE BEFORE IT WILL START BACK UP ARE WILL NOT

START AT ALL REPAIR PROCESS COMMENTS: OPERATOR TALKEDABOUT A/C PROBLEM AS STATED, INSTALLED A/C GAUGES TO CHECK

PRESSURE AND PRESSURES WERE 20 VACUM AND 250 HIGH SIDE. WITHA/C SET TO MAX AND GAUGES INSTALLED IT TOOK ABOUT TWO

HOURS FOR A/C COMPRESSOR TO STOP WORKING. THETEMPERATURE WENT FROM 41 DEGREES TO 50 DEGREES BEFORE IT

KICK BACK ON. THE NEXT TIME IT RAN LESS THEN ONE HOUR BEFOREKICKING BACK OFF AGAIN. THIS TIME THE TEMPERATURE WENT TO 55

DEGREES. I CALL GREG P. TO SEE IF HE HAS HEARD OF THIS PROBLEMAND HE SAID SUM PROBLEM CLOSE TO THIS. HE WANTS ME TO CHECKGROUNDS ON FRAME OF GRADER. NEXT CHECK TO SEE IF VOLTAGE

STAYS TO A/


CONDITIONER

CUSTOMER COMPLAINT: A/C WILL COOL SUM TIME SUM TIME NOTCAUSE OF FAILURE: A/C COMPRESSOR RESULTANT DAMAGE: WILL NOT

KEEP GRADER CAB COOL AT TIMES REPAIR PROCESS COMMENTS:REMOVE FRONT PANEL TO GET TO ENGINE AND REMOVE A/C

BELT,THEN REMOVED R134A FROM SYSTEM. NEXT I REMOVED THEOLD A/C COMPRESSOR AND INSTALLED THE NEW 3201291 A/C

COMPRESSOR IN PLACE. INSTALLED A/C BELT AND FRONT PANELINSTALLED VACUM PUMP AND VAC. A/C SYSTEM FOR 45 MINUTES

CHECK TO SEE IF SYSTEM IS GOING TO HOLD VACUM FOR 15 MINUTESINSTALLED NEW 134A IN SYSTEM AND TEST. CHECK AMPS AND COIL

RES. AND THEY ARE IN SPEC. ALSO INSTALLED A NEW GROUND RELAYAND A HIGHER AMP. FUSE GREG P. SAD THAT THE FUSE WAS A CAT

UPDATE THANK/YOU GEORGE SEMKIN


SYSTEM

OIL LEAKŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ

CUSTOMER COMPLAINT: OIL LEAK IN FRONT OF CAB RIGHT SIDE OFMAIN FRAME CAUSE OF FAILURE: O/RING RESULTANT DAMAGE: OIL

LEAK REPAIR PROCESS COMMENTS: REMOVE SIDE PANEL RIGHT SIDEOF GRADER TO FINE AND CHECK OIL LEAK


HYDRAULIC SYSTEM

CUSTOMER COMPLAINT: OIL LEAK CAUSE OF FAILURE: O/RINGRESULTANT DAMAGE: OIL LEAK REPAIR PROCESS COMMENTS:

REMOVE FITTING FROM VALVE BODY AND FOUND O/RING WAS CUTWHEN FITTING WAS INSTALLED AT FACTORY. INSTALLED A NEW

O/RING REINSTALLED FITTING AND HOSE AND CHECK FOR LEAKSTHANK/YOU GEORGE SEMKIN


DEFROSTER/CIRCULATING FAN

CAUSE OF FAILURE: NO FRESH AIR RESULTANT DAMAGE: WINDOWSWILL FOG UP REPAIR PROCESS COMMENTS: INSTALL SINGLE VENT ONLEFT REAR OF CAB TO PROVIDES ADEQUATE VENTILATION. INSTALLBY USING A KEY HOLE SAW AND CUT OFF WHEEL TO MAKE HOLE INCAB. AFTER CUTTING HOLE I TOOK AND CLEAN THE CUTS UP I THEN

INSTALLED THE RUBBER SEAL AND DOOR AND DOOR HITCH


10/57


CONDITIONER

CUSTOMER COMPLAINT: OPERATOR REPORTED A/C WILL RUN FORSEVERAL HOURS OF MORNING AND AFTER LUNCH IT WILL NOT RUNOR WILL RUN PART TIME CAUSE OF FAILURE: AT THIS TIME GREG P. IS

GIVING ME DIFFERENT TROUBLESHOOTING TO TRY RESULTANTDAMAGE: A/C WILL COOL TO 41 DEGREE WHEN IT COOLS AND WILL GOAS HIGH AS 60 DEGREE BEFORE IT WILL START BACK UP ARE WILL NOT

START AT ALL REPAIR PROCESS COMMENTS: OPERATOR TALKEDABOUT A/C PROBLEM AS STATED, INSTALLED A/C GAUGES TO CHECK

PRESSURE AND PRESSURES WERE 20 VACUM AND 250 HIGH SIDE. WITHA/C SET TO MAX AND GAUGES INSTALLED IT TOOK ABOUT TWO

HOURS FOR A/C COMPRESSOR TO STOP WORKING. THETEMPERATURE WENT FROM 41 DEGREES TO 50 DEGREES BEFORE IT

KICK BACK ON. THE NEXT TIME IT RAN LESS THEN ONE HOUR BEFOREKICKING BACK OFF AGAIN. THIS TIME THE TEMPERATURE WENT TO 55

DEGREES. I CALL GREG P. TO SEE IF HE HAS HEARD OF THIS PROBLEMAND HE SAID SUM PROBLEM CLOSE TO THIS. HE WANTS ME TO CHECKGROUNDS ON FRAME OF GRADER. NEXT CHECK TO SEE IF VOLTAGE

STAYS TO A/


CONDITIONER

CUSTOMER COMPLAINT: A/C WILL COOL SUM TIME SUM TIME NOTCAUSE OF FAILURE: A/C COMPRESSOR RESULTANT DAMAGE: WILL NOT

KEEP GRADER CAB COOL AT TIMES REPAIR PROCESS COMMENTS:REMOVE FRONT PANEL TO GET TO ENGINE AND REMOVE A/C

BELT,THEN REMOVED R134A FROM SYSTEM. NEXT I REMOVED THEOLD A/C COMPRESSOR AND INSTALLED THE NEW 3201291 A/C

COMPRESSOR IN PLACE. INSTALLED A/C BELT AND FRONT PANELINSTALLED VACUM PUMP AND VAC. A/C SYSTEM FOR 45 MINUTES

CHECK TO SEE IF SYSTEM IS GOING TO HOLD VACUM FOR 15 MINUTESINSTALLED NEW 134A IN SYSTEM AND TEST. CHECK AMPS AND COIL

RES. AND THEY ARE IN SPEC. ALSO INSTALLED A NEW GROUND RELAYAND A HIGHER AMP. FUSE GREG P. SAD THAT THE FUSE WAS A CAT

UPDATE THANK/YOU GEORGE SEMKIN


DEFROSTER/CIRCULATING FAN

CAUSE OF FAILURE: NO FRESH AIR RESULTANT DAMAGE: WINDOWSWILL FOG UP REPAIR PROCESS COMMENTS: INSTALL SINGLE VENT ONLEFT REAR OF CAB TO PROVIDES ADEQUATE VENTILATION. INSTALLBY USING A KEY HOLE SAW AND CUT OFF WHEEL TO MAKE HOLE INCAB. AFTER CUTTING HOLE I TOOK AND CLEAN THE CUTS UP I THEN

INSTALLED THE RUBBER SEAL AND DOOR AND DOOR HITCH


SYSTEM

OIL LEAKŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ

CUSTOMER COMPLAINT: OIL LEAK IN FRONT OF CAB RIGHT SIDE OFMAIN FRAME CAUSE OF FAILURE: O/RING RESULTANT DAMAGE: OIL

LEAK REPAIR PROCESS COMMENTS: REMOVE SIDE PANEL RIGHT SIDEOF GRADER TO FINE AND CHECK OIL LEAK


HYDRAULIC SYSTEM

CUSTOMER COMPLAINT: OIL LEAK CAUSE OF FAILURE: O/RINGRESULTANT DAMAGE: OIL LEAK REPAIR PROCESS COMMENTS:

REMOVE FITTING FROM VALVE BODY AND FOUND O/RING WAS CUTWHEN FITTING WAS INSTALLED AT FACTORY. INSTALLED A NEW

O/RING REINSTALLED FITTING AND HOSE AND CHECK FOR LEAKSTHANK/YOU GEORGE SEMKIN


10/24/2012 Service 0TRAINING SNOW PLOW (MOTOR

GRADER)

MODIFY V SNOW PLOW TO FIT HENKE LIFT GROUP AS AGREED ON ATTIME OF SALE

ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: MODIFY SNOW PLOW TO FIT ROAD GRATER.REPAIR PROCESS COMMENTS: MOUNTING BRACKETS WERE TO SMALL

AND TO CLOSE TOGETHER. CUT TOP HALF OF BRACKETS OFF ANDADJUSTED TO PROPER SPACING AND TACK WELDED BACK IN PLACE.

CUT AND PLACED FILLER METAL INTO PLACE AND TACK WELDED INTOPLACE. MOUNTED TO GRATER TO MAKE SURE THAT WOULD FIT. TOOK

OFF OF GRADER AND WELDED EVERYTHING INTO PLACE, ANDINSTALLED BACK ON GRADER,WORKED AND FIT GOOD. THANKS BILL

FEITH.

11/26/2012 Service 1407TROUBLESHOOT EXHAUST COMB

BODY (ARD)

EGR FAULT E1093 - LOW ENGINE EXHAUST GAS RECIRCULATIONDIFFERENTIAL PRESSURE

ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: CUSTOMER CALLED WITH COMPLAINT OF

E1093 CODE OF LOW ENGINE EXHAUST GAS RECIRCULATIONDIFFERENTIAL PRESSURE . CAUSE OF FAILURE: THE TUBE FOR 3808558TUBE WAS PLUGGED. RESULTANT DAMAGE: CLEAN OUT TUBE. REPAIRPROCESS COMMENTS: I WENT TO MACHINE AND FOUND IT HAD 2458-

2 CODE WITH 1 OCCURRENCE. AND IT HAD E1093-01 LOW EGRDIFFERENTIAL PRESSURE. WHICH HAD OCCURRED 6 TIMES.I

REMOVED THE 3824384 SENSOR FROM TUBE AND FOUND THE TUBEWAS PLUGGED .


EXHAUST COMB BODY (ARD)

CUSTOMER COMPLAINT: CUSTOMER CALLED WITH COMPLAINT OFE1093 CODE OF LOW ENGINE EXHAUST GAS RECIRCULATION

DIFFERENTIAL PRESSURE . CAUSE OF FAILURE: THE TUBE FOR 3808558TUBE WAS PLUGGED. RESULTANT DAMAGE: CLEAN OUT TUBE. REPAIR

PROCESS COMMENTS: I REMOVED THE TUBE FROM ENGINE BYREMOVING THE PRECLEANER AND THE AIR CLEANER. I REMOVED THEINTAKE PIPING AND THE TUBE . I HAD TO TAKE DRILL BIT AND CLEAN

OUT TUBE. I INSTALLED TUBE AND SENSOR BACK ON ENGINE ANDINSTALLED AIR CLEANER AND THE PRECLEANER. WE RAN MACHINE

AND ALL SEEMS TO BE WORKING FINE.

11/57


CENTERSHIFT LOCK

CUSTOMER COMPLAINT: CENTERSHIFT LOCK NOT WORKING . CAUSEOF FAILURE: CUT BACKUP RING ON TOP . RESULTANT DAMAGE: NEWVALVE GP. REPAIR PROCESS COMMENTS: I WENT TO MACHINE AND

CHECKED THE OPERATION OF THE CENTERSHIFT AND FOUND IT NOTTO BE WORKING . I REMOVED THE VALVE GROUP AND I FOUND THEBACKUP RING HAD BEEN CUT . I ORDERED NEW VALVE GROUP AND

INSTALLED IT AND THE CENTERSHIFT WORKED FINE.


WIRING HARNESS

3E3636 SENSORŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ

CUSTOMER COMPLAINT: NEEDED SERVICE LETTER PERFORMED ONMACHINE . CAUSE OF FAILURE: 9D3311 BUSHING WORKED IT'S WAY

OUT OF FRAME. RESULTANT DAMAGE: DAMAGED THE 3E3636 SENSOR,NOT TURNING LIGHT ON . REPAIR PROCESS COMMENTS: THE

COMPLAINT WAS THE CENTERSHIFT LIGHT WASN'T COMING ON. IJUMPED THE HARNESS AN THE LIGHT CAME ON FINE. I FOUND THE

BUSHING HAD WORKED IT WAY OUT OF THE FRAME AND HADDAMAGED THE SENSOR, I FOUND THERE WAS SERVICE LETTER . I

REMOVED THE CENTERSHIFT CYLINDER FROM MACHINE. IDISASSEMBLED THE CYLINDER AND HAD MACHINE SHOP REWORKTHE HOUSING. I ASSEMBLED THE CYLINDER BACK TOGETHER ANDINSTALLED NEW SENSOR AS OUTLINED IN SERVICE LETTER. I WENT

BACK AND INSTALLED THE CYLINDER ON MACHINE AND CHECKED THEOPERATION OF MACHINE AND IT WAS FINE. I PERFORMED

OPERATION AS OUTLINED IN SERVICE LETTER.


11/26/2012 Service 1407TROUBLESHOOT EXHAUST COMB

BODY (ARD)

EGR FAULT E1093 - LOW ENGINE EXHAUST GAS RECIRCULATIONDIFFERENTIAL PRESSURE

ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: CUSTOMER CALLED WITH COMPLAINT OF

E1093 CODE OF LOW ENGINE EXHAUST GAS RECIRCULATIONDIFFERENTIAL PRESSURE . CAUSE OF FAILURE: THE TUBE FOR 3808558TUBE WAS PLUGGED. RESULTANT DAMAGE: CLEAN OUT TUBE. REPAIRPROCESS COMMENTS: I WENT TO MACHINE AND FOUND IT HAD 2458-

2 CODE WITH 1 OCCURRENCE. AND IT HAD E1093-01 LOW EGRDIFFERENTIAL PRESSURE. WHICH HAD OCCURRED 6 TIMES.I

REMOVED THE 3824384 SENSOR FROM TUBE AND FOUND THE TUBEWAS PLUGGED .


EXHAUST COMB BODY (ARD)

CUSTOMER COMPLAINT: CUSTOMER CALLED WITH COMPLAINT OFE1093 CODE OF LOW ENGINE EXHAUST GAS RECIRCULATION

DIFFERENTIAL PRESSURE . CAUSE OF FAILURE: THE TUBE FOR 3808558TUBE WAS PLUGGED. RESULTANT DAMAGE: CLEAN OUT TUBE. REPAIR

PROCESS COMMENTS: I REMOVED THE TUBE FROM ENGINE BYREMOVING THE PRECLEANER AND THE AIR CLEANER. I REMOVED THEINTAKE PIPING AND THE TUBE . I HAD TO TAKE DRILL BIT AND CLEAN

OUT TUBE. I INSTALLED TUBE AND SENSOR BACK ON ENGINE ANDINSTALLED AIR CLEANER AND THE PRECLEANER. WE RAN MACHINE

AND ALL SEEMS TO BE WORKING FINE.


WIRING HARNESS

3E3636 SENSORŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ

CUSTOMER COMPLAINT: NEEDED SERVICE LETTER PERFORMED ONMACHINE . CAUSE OF FAILURE: 9D3311 BUSHING WORKED IT'S WAY

OUT OF FRAME. RESULTANT DAMAGE: DAMAGED THE 3E3636 SENSOR,NOT TURNING LIGHT ON . REPAIR PROCESS COMMENTS: THE

COMPLAINT WAS THE CENTERSHIFT LIGHT WASN'T COMING ON. IJUMPED THE HARNESS AN THE LIGHT CAME ON FINE. I FOUND THE

BUSHING HAD WORKED IT WAY OUT OF THE FRAME AND HADDAMAGED THE SENSOR, I FOUND THERE WAS SERVICE LETTER . I

REMOVED THE CENTERSHIFT CYLINDER FROM MACHINE. IDISASSEMBLED THE CYLINDER AND HAD MACHINE SHOP REWORKTHE HOUSING. I ASSEMBLED THE CYLINDER BACK TOGETHER ANDINSTALLED NEW SENSOR AS OUTLINED IN SERVICE LETTER. I WENT

BACK AND INSTALLED THE CYLINDER ON MACHINE AND CHECKED THEOPERATION OF MACHINE AND IT WAS FINE. I PERFORMED

OPERATION AS OUTLINED IN SERVICE LETTER.


CENTERSHIFT LOCK

CUSTOMER COMPLAINT: CENTERSHIFT LOCK NOT WORKING . CAUSEOF FAILURE: CUT BACKUP RING ON TOP . RESULTANT DAMAGE: NEWVALVE GP. REPAIR PROCESS COMMENTS: I WENT TO MACHINE AND

CHECKED THE OPERATION OF THE CENTERSHIFT AND FOUND IT NOTTO BE WORKING . I REMOVED THE VALVE GROUP AND I FOUND THEBACKUP RING HAD BEEN CUT . I ORDERED NEW VALVE GROUP AND

INSTALLED IT AND THE CENTERSHIFT WORKED FINE.


12/57


CONDITIONER

A/C QUIT WORKING. A/C DID NOT WORK THURSDAY MORNING THENSTARTED WORKING LATER IN THE DAY, THEN QUIT AGAIN. THEN A/C

DID NOT WORKING AGAIN ON FRIDAY MORNING.ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ

CUSTOMER COMPLAINT: A/C NOT WORKING AT ALL. CAUSE OFFAILURE: TERMINAL ON HARNESS BURNT. RESULTANT DAMAGE:HARNESS DAMAGED. REPAIR PROCESS COMMENTS: I WENT TO

MACHINE AND HOOKED UP GAUGES AND THERE WAS FREON INSYSTEM. I WENT TO THE RELAY PANEL AND I TOUCHED THE RELAY FORTHE A/C AND IT CAME ON. I WIGGLED THE RELAY AND IT WAS COMING

OF AND ON. I PULLED RELAY OUT AND LOOKED AT THE TERMINALSAND THE TERMINAL ON E554 WAS OPEN AND THE OTHERS WERECLOSED. I CALLED GREG AND WE TALKED ABOUT IF WE WERE TO

REPAIR OR INSTALL NEW HARNESS. WE FOUND THE TERMINALS SO ITRIED TO REMOVED THE WIRES FROM FUSE BLOCK. WE HAD TROUBLE

GETTING THEM OUT SO I CALLED GREG AND TALKED TO HIM AND HESAID TO REPLACE THE HARNESS. THANK YOU! JOE PICKETT THANK

YOU! JOE PICKETT


CONDITIONER

CUSTOMER COMPLAINT: A/C NOT WORKING AT ALL. CAUSE OFFAILURE: TERMINAL ON HARNESS BURNT. RESULTANT DAMAGE:

HARNESS DAMAGED. REPAIR PROCESS COMMENTS: I REMOVED THEFUSE BOX AND HARNESS COMPLETE. I TOOK TO SHOP AND REMOVEDTHE OLD HARNESS FROM BREAKERS AND SWITCH . I INSTALLED NEW

HARNESS IN BOX AND TO BREAKERS AND SWITCH'S,I INSTALLEDCOVERS . I TOOK UNIT TO MACHINE AND I INSTALLED IT IN MACHINEAND I HOOKED UP HARNESS TO FRONT AND THEN ACROSS THE BACK

OF THE MACHINE AND HOOKED UP OTHER END . I INSTALLED THECLIPS AND TIES IN PLACE AS THEY WERE. I STARTED UP MACHINE AND

RAN A/C AND IT WAS RUNNING FINE AND COOLING GOOD . I HAD HIMTAKE MACHINE OUT AND RUN AND HE CAME BACK AND IT WAS

WORKING FINE AND CYCLING FINE.



CONDITIONER

A/C QUIT WORKING. A/C DID NOT WORK THURSDAY MORNING THENSTARTED WORKING LATER IN THE DAY, THEN QUIT AGAIN. THEN A/C

DID NOT WORKING AGAIN ON FRIDAY MORNING.ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ

CUSTOMER COMPLAINT: A/C NOT WORKING AT ALL. CAUSE OFFAILURE: TERMINAL ON HARNESS BURNT. RESULTANT DAMAGE:HARNESS DAMAGED. REPAIR PROCESS COMMENTS: I WENT TO

MACHINE AND HOOKED UP GAUGES AND THERE WAS FREON INSYSTEM. I WENT TO THE RELAY PANEL AND I TOUCHED THE RELAY FORTHE A/C AND IT CAME ON. I WIGGLED THE RELAY AND IT WAS COMING

OF AND ON. I PULLED RELAY OUT AND LOOKED AT THE TERMINALSAND THE TERMINAL ON E554 WAS OPEN AND THE OTHERS WERECLOSED. I CALLED GREG AND WE TALKED ABOUT IF WE WERE TO

REPAIR OR INSTALL NEW HARNESS. WE FOUND THE TERMINALS SO ITRIED TO REMOVED THE WIRES FROM FUSE BLOCK. WE HAD TROUBLE

GETTING THEM OUT SO I CALLED GREG AND TALKED TO HIM AND HESAID TO REPLACE THE HARNESS. THANK YOU! JOE PICKETT THANK

YOU! JOE PICKETT


CONDITIONER

CUSTOMER COMPLAINT: A/C NOT WORKING AT ALL. CAUSE OFFAILURE: TERMINAL ON HARNESS BURNT. RESULTANT DAMAGE:

HARNESS DAMAGED. REPAIR PROCESS COMMENTS: I REMOVED THEFUSE BOX AND HARNESS COMPLETE. I TOOK TO SHOP AND REMOVEDTHE OLD HARNESS FROM BREAKERS AND SWITCH . I INSTALLED NEW

HARNESS IN BOX AND TO BREAKERS AND SWITCH'S,I INSTALLEDCOVERS . I TOOK UNIT TO MACHINE AND I INSTALLED IT IN MACHINEAND I HOOKED UP HARNESS TO FRONT AND THEN ACROSS THE BACK

OF THE MACHINE AND HOOKED UP OTHER END . I INSTALLED THECLIPS AND TIES IN PLACE AS THEY WERE. I STARTED UP MACHINE AND

RAN A/C AND IT WAS RUNNING FINE AND COOLING GOOD . I HAD HIMTAKE MACHINE OUT AND RUN AND HE CAME BACK AND IT WAS

WORKING FINE AND CYCLING FINE.


02/15/2013 Service 1616TROUBLESHOOT ALL WHEEL DRV

ELECT CNTRL

CUSTOMER COMPLAINT: WHEN HE USES THE FRONT WHEELS, 2319-14,AND 2320-14 CODES COME UP. CAUSE OF FAILURE: OPEN IN THE

HARNESS REPAIR PROCESS COMMENTS: I HOOKED UP ET, AND FOUNDWHICH CODES WHERE COMING UP. I THEN USED A SET OF SPOONS

AND CHECKED THE VOLTAGE AND GROUND GOING TO THE SENSORAT THE SENSOR, AND FOUND THAT I HAD NO POWER. I THEN

REMOVED THE COVER OVER THE CONTROL VALVE, AND GAIN ACCESSTO THE OTHER END OF THE HARNESS, AND I CHECKED VOLTAGE AT

THAT CONNECTOR, AND FOUND THAT IT DID HAVE VOLTAGE AT THATCONNECTOR. I CALLED RON HEIDERSCHEIT ABOUT REPAIRING THEHARNESS OR REPLACING IT, AND HE TALKED WITH THE WARRANTYDEPARTMENT, AND THEY SAID TO REPLACE THE HARNESS. THANK

YOU! SHELDON WARD THANK YOU! SHELDON WARD

02/15/2013 Service 1616REPAIR FOR WARRANTY: ALL

WHEEL DRV ELECT CNTRL

CUSTOMER COMPLAINT: WHEN HE USES THE FRONT WHEELS, 2319-14,AND 2320-14 CODES COME UP. CAUSE OF FAILURE: OPEN IN HARNESS

REPAIR PROCESS COMMENTS: I REMOVED THE COVER OVER THEVALVE, AND REMOVED THE COVER OVER MOTOR. I REMOVED THEHARNESS FROM THE HOSE COVER, AND THEN INSTALLED THE NEW

HARNESS, AND HOOKED IT ALL UP. I THEN INSTALLED THE COVEROVER THE VALVE, AND THE MOTOR. I RAN THE MACHINE, AND THE

CODES DIDN'T COME BACK.


13/57

02/15/2013 Service 1616TROUBLESHOOT ALL WHEEL DRV

ELECT CNTRL

CUSTOMER COMPLAINT: WHEN HE USES THE FRONT WHEELS, 2319-14,AND 2320-14 CODES COME UP. CAUSE OF FAILURE: OPEN IN THE

HARNESS REPAIR PROCESS COMMENTS: I HOOKED UP ET, AND FOUNDWHICH CODES WHERE COMING UP. I THEN USED A SET OF SPOONS

AND CHECKED THE VOLTAGE AND GROUND GOING TO THE SENSORAT THE SENSOR, AND FOUND THAT I HAD NO POWER. I THEN

REMOVED THE COVER OVER THE CONTROL VALVE, AND GAIN ACCESSTO THE OTHER END OF THE HARNESS, AND I CHECKED VOLTAGE AT

THAT CONNECTOR, AND FOUND THAT IT DID HAVE VOLTAGE AT THATCONNECTOR. I CALLED RON HEIDERSCHEIT ABOUT REPAIRING THEHARNESS OR REPLACING IT, AND HE TALKED WITH THE WARRANTYDEPARTMENT, AND THEY SAID TO REPLACE THE HARNESS. THANK

YOU! SHELDON WARD THANK YOU! SHELDON WARD

02/15/2013 Service 1616REPAIR FOR WARRANTY: ALL

WHEEL DRV ELECT CNTRL

CUSTOMER COMPLAINT: WHEN HE USES THE FRONT WHEELS, 2319-14,AND 2320-14 CODES COME UP. CAUSE OF FAILURE: OPEN IN HARNESS

REPAIR PROCESS COMMENTS: I REMOVED THE COVER OVER THEVALVE, AND REMOVED THE COVER OVER MOTOR. I REMOVED THEHARNESS FROM THE HOSE COVER, AND THEN INSTALLED THE NEW

HARNESS, AND HOOKED IT ALL UP. I THEN INSTALLED THE COVEROVER THE VALVE, AND THE MOTOR. I RAN THE MACHINE, AND THE

CODES DIDN'T COME BACK.


03/01/2013 Parts 0

03/19/2013 Parts 0


CONDITIONER

CUSTOMER COMPLAINT: AC WILL COOL, THEN QUIT, THEN RETURN TOWORKING AGAIN CAUSE OF FAILURE: BAD WIRE/END ON AC HARNESSRESULTANT DAMAGE: REPAIR HARNESS TERMINAL AND THEN TEST AC

SYSTEM REPAIR PROCESS COMMENTS: SEG 01- I TALKED TO THEGRADER OPERATOR ABOUT WHAT THE AC SYSTEM HAD BEEN DOING.HE ALSO TOLD ME ABOUT OTHER REPAIRS THAT HAD BEEN DONE TOTHE MACHINE. I CHECKED THE CONNECTION OF THE AC FUSE IN THE

CAB AND THE AC RELAY IN THE BACK OF THE MACHINE, BOTHCONNECTION SEEMED TO BE GOOD AND WORKING CORRECTLY. I

THEN LOOKED AT ALL THE WIRING AROUND THE COMPRESSOR AREAAND SAW NOTHING WRONG IN THAT AREA. I TESTED THE POWER

GOING TO THE AC COMPRESSOR CLUTCH AND THE POWER WOULDCOME AND GO AS I WAS SPOONING INTO THE CLUTCH CONNECTOR. ITHEN WIGGLED THE WIRING GOING TO THE LOW PRESSURE SWITCH

AND COULD MAKE COMPRESSOR POWER COME AND GO. THANKYOU! ALAN ROBERTS THANK YOU! ALAN ROBERTS


CONDITIONER

CUSTOMER COMPLAINT: AC SYSTEM HAS ERRATIC OPERATION CAUSEOF FAILURE: HARNESS WIRNG CONNECTION RESULTANT DAMAGE:

REPAIR HARNESS WIRING AND CONNECTION OF LOW PRESSURESWITCH REPAIR PROCESS COMMENTS: SEG 02- I PULLED THE

CONNECTION APART BETWEEN THE MAIN WIRING HARNESS AND THELOW PRESSURE SWITCH HARNESS. I SAW NOTHING WRONG WITH

EITHER CONNECTION END. I THEN PULLED THE WIRES OUT OF THECONNECTION END OF THE MAIN HARNESS AND DID A 10LB PULL TEST,

THE WIRES SEEMED GOOD BUT DID SHOW A SLIGHT SMASH TO THEENDS OF THE HARNESS WIRES. I CUT THE ENDS OF THE WIRES OFF AND

THEN RECRIMPED NEW TERMINALS ON THE ENDS OF THE WIRING. IASSEMBLED THE CONNECTOR BACK TOGETHER AND THEN TESTED

THE SMALL HARNESS THAT PLUGS INTO THE AC LOW PRESSURESWITCH. I DID AN OHM'S TEST OF THE WIRES AND THEY CHECKED

GOOD. I PUT ALL THE WIRING BACK TOGETHER FOR THE AC SYSTEMAND THEN STARTED THE MACHINE AND TURNED THE AC SYSTEM ON. I

WATCHED THE POWER GOING TO THE AC CLUTCH AND THENWIGGLED THE WIRNG AROUND THE LOW PRESS



CONDITIONER

CUSTOMER COMPLAINT: AC WILL COOL, THEN QUIT, THEN RETURN TOWORKING AGAIN CAUSE OF FAILURE: BAD WIRE/END ON AC HARNESSRESULTANT DAMAGE: REPAIR HARNESS TERMINAL AND THEN TEST AC

SYSTEM REPAIR PROCESS COMMENTS: SEG 01- I TALKED TO THEGRADER OPERATOR ABOUT WHAT THE AC SYSTEM HAD BEEN DOING.HE ALSO TOLD ME ABOUT OTHER REPAIRS THAT HAD BEEN DONE TOTHE MACHINE. I CHECKED THE CONNECTION OF THE AC FUSE IN THE

CAB AND THE AC RELAY IN THE BACK OF THE MACHINE, BOTHCONNECTION SEEMED TO BE GOOD AND WORKING CORRECTLY. I

THEN LOOKED AT ALL THE WIRING AROUND THE COMPRESSOR AREAAND SAW NOTHING WRONG IN THAT AREA. I TESTED THE POWER

GOING TO THE AC COMPRESSOR CLUTCH AND THE POWER WOULDCOME AND GO AS I WAS SPOONING INTO THE CLUTCH CONNECTOR. ITHEN WIGGLED THE WIRING GOING TO THE LOW PRESSURE SWITCH

AND COULD MAKE COMPRESSOR POWER COME AND GO. THANKYOU! ALAN ROBERTS THANK YOU! ALAN ROBERTS

14/57


CONDITIONER

CUSTOMER COMPLAINT: AC SYSTEM HAS ERRATIC OPERATION CAUSEOF FAILURE: HARNESS WIRNG CONNECTION RESULTANT DAMAGE:

REPAIR HARNESS WIRING AND CONNECTION OF LOW PRESSURESWITCH REPAIR PROCESS COMMENTS: SEG 02- I PULLED THE

CONNECTION APART BETWEEN THE MAIN WIRING HARNESS AND THELOW PRESSURE SWITCH HARNESS. I SAW NOTHING WRONG WITH

EITHER CONNECTION END. I THEN PULLED THE WIRES OUT OF THECONNECTION END OF THE MAIN HARNESS AND DID A 10LB PULL TEST,

THE WIRES SEEMED GOOD BUT DID SHOW A SLIGHT SMASH TO THEENDS OF THE HARNESS WIRES. I CUT THE ENDS OF THE WIRES OFF AND

THEN RECRIMPED NEW TERMINALS ON THE ENDS OF THE WIRING. IASSEMBLED THE CONNECTOR BACK TOGETHER AND THEN TESTED

THE SMALL HARNESS THAT PLUGS INTO THE AC LOW PRESSURESWITCH. I DID AN OHM'S TEST OF THE WIRES AND THEY CHECKED

GOOD. I PUT ALL THE WIRING BACK TOGETHER FOR THE AC SYSTEMAND THEN STARTED THE MACHINE AND TURNED THE AC SYSTEM ON. I

WATCHED THE POWER GOING TO THE AC CLUTCH AND THENWIGGLED THE WIRNG AROUND THE LOW PRESS



CONDITIONER

CUSTOMER COMPLAINT: A/C NOT COOLING MOST OF THE TIME.OPERATOR SAID THAT IT SEEMS TO QUIT GOING DOWN THE RAOD .

SEEMS TO BE COOLING SEATING STILL. CAUSE OF FAILURE: DRYERRESTRICTED. RESULTANT DAMAGE: NEW DRYER. REPAIR PROCESSCOMMENTS: I WENT TO MACHINE AND I RAN A PRODUCT STATUS

REPORT AND THERE WAS NO CODES AS PER A/C.OPERATOR SAID ITSEEMED TO QUIT WORKING WHEN IT IS RUNNING DOWN THE ROAD .

SETTING STILL IT SEEMS TO BE COOLING OK.I RAN THE A/C AT 1500RPM'S AND IT SEEMED TO BE COOLING FINE. WHILE RUNNING A/C I

STARTED WIGGLING WIRES AROUND THE SWITCHS AND COMPRESSORAND THEY SEEMED TO BE OK. THE HIGH SIDE WAS RUNNING PRETTYHIGH. I ALSO CHECKED THE WIRING AND RELAY AT THE PANEL. I THEHIGH SIDE WAS RUNNING 250PSI TO 300PSI AND THE LOW SIDE WAS

RUNNING 10 PSI . LOW SIDE SEEMED TO BE 10 OR 11 PSI NO MATTER . ICHECKED THE CONDENSOR AND IT WAS REAL CLEAN AND THE AIR

FLOW WAS RUNNING GOOD . I CHECKED THE FAN SPEED DIDN'T SEEMTO BE RUNNING VERY MUCH. WHEN THE FAN WOULD COME ON FOR

TWO


CONDITIONER


SEEMS TO BE COOLING SEATING STILL. CAUSE OF FAILURE: DRYERRESTRICTED. RESULTANT DAMAGE: NEW DRYER. REPAIR PROCESSCOMMENTS: I WENT BACK THE NEXTDAY AND I EVACUATED THE

SYSTEM AND I REMOVED THE OLD DRYER AND SEALS. I INSTALLEDNEW SEALS AND NEW DRYER. I VACUMNED SYSTEM DOWN AND I

INSTALLED 3.5 LBS. FREON IN SYSTEM. I OPERATED THESYSTEM FORAWHILE AND IT SEEMED TO BE COOLING FINE THE PRESSSURES WERERUNNING 11 PSI ON LOW SIDE AND 130 ON HIGH SIDE WITH ENGINE

RUNNING 1500 RPM'S,THE SYSTEM WAS RUNNING 9 ON LOW SIDE AND120 ON HIGH SIDE HIGH IDLE. SYSTEM WAS CYCLING 42*TO 45* WITHOUTSIDE TEM AT 62*. ALL THE PRESSURES WAS RUNNING REAL GOODAND I COULDN'T GET IT TO ACT UP ANYMORE.SYSTEM SEEMED TO BE

RUNNING AND CYCLING FINE.



CONDITIONER


SEEMS TO BE COOLING SEATING STILL. CAUSE OF FAILURE: DRYERRESTRICTED. RESULTANT DAMAGE: NEW DRYER. REPAIR PROCESSCOMMENTS: I WENT TO MACHINE AND I RAN A PRODUCT STATUS

REPORT AND THERE WAS NO CODES AS PER A/C.OPERATOR SAID ITSEEMED TO QUIT WORKING WHEN IT IS RUNNING DOWN THE ROAD .

SETTING STILL IT SEEMS TO BE COOLING OK.I RAN THE A/C AT 1500RPM'S AND IT SEEMED TO BE COOLING FINE. WHILE RUNNING A/C I

STARTED WIGGLING WIRES AROUND THE SWITCHS AND COMPRESSORAND THEY SEEMED TO BE OK. THE HIGH SIDE WAS RUNNING PRETTYHIGH. I ALSO CHECKED THE WIRING AND RELAY AT THE PANEL. I THEHIGH SIDE WAS RUNNING 250PSI TO 300PSI AND THE LOW SIDE WAS

RUNNING 10 PSI . LOW SIDE SEEMED TO BE 10 OR 11 PSI NO MATTER . ICHECKED THE CONDENSOR AND IT WAS REAL CLEAN AND THE AIR

FLOW WAS RUNNING GOOD . I CHECKED THE FAN SPEED DIDN'T SEEMTO BE RUNNING VERY MUCH. WHEN THE FAN WOULD COME ON FOR

TWO


CONDITIONER


SEEMS TO BE COOLING SEATING STILL. CAUSE OF FAILURE: DRYERRESTRICTED. RESULTANT DAMAGE: NEW DRYER. REPAIR PROCESSCOMMENTS: I WENT BACK THE NEXTDAY AND I EVACUATED THE

SYSTEM AND I REMOVED THE OLD DRYER AND SEALS. I INSTALLEDNEW SEALS AND NEW DRYER. I VACUMNED SYSTEM DOWN AND I

INSTALLED 3.5 LBS. FREON IN SYSTEM. I OPERATED THESYSTEM FORAWHILE AND IT SEEMED TO BE COOLING FINE THE PRESSSURES WERERUNNING 11 PSI ON LOW SIDE AND 130 ON HIGH SIDE WITH ENGINE

RUNNING 1500 RPM'S,THE SYSTEM WAS RUNNING 9 ON LOW SIDE AND120 ON HIGH SIDE HIGH IDLE. SYSTEM WAS CYCLING 42*TO 45* WITHOUTSIDE TEM AT 62*. ALL THE PRESSURES WAS RUNNING REAL GOODAND I COULDN'T GET IT TO ACT UP ANYMORE.SYSTEM SEEMED TO BE

RUNNING AND CYCLING FINE.


15/57

07/12/2013 Service 2010 UPDATE OR MODIFY SOS NOT INCLUDED IN FLAT RATE




CONDITIONER

NOT COOLING ALL THE TIMEŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ

CUSTOMER COMPLAINT: A/C NOT WORKING. REPAIR PROCESSCOMMENTS: RON HAD ME GO AND LOOK AT THE AIR ON THIS

MACHINE I WENT TO IT A COUPLE OF TIMES AND EACH TIME I COULDNOT FIND ANYTHING. I FOLLOWED IT FOR A DAY WHILE IT OPERATED

AND IT NEVER MESSED UP. CUSTOMER COMPLAINT: A/C NOTWORKING. CAUSE OF FAILURE: PINS LOOSE IN THE

CONNECTOR(8N1517 ). RESULTANT DAMAGE: HARNESS. REPAIRPROCESS COMMENTS: I WENT TO MACHINE AND I HOOKED UP

MANUAL GAUGE TO A/C AND THERE WAS GOOD PRESSURE. I HOOKEDUP ET AND I PULLED UP STATUS ON A/C SWITCHES AND I HEARD THECLUTCH CLICKING IN AND OUT . I PERFORMED A DATA LOG ON THESWITCHS AND I SENT THEM TO GREG. NICK HAD WENT TO MACHINE

AND HE HAD TALKED TO GREG AND HE HAD TALKED TO CAT. THENEXTDAY I WAS CHECKING WIRING AND I FOUND THERE WAS LOOSE

CONNECTION AT THE FAC9 CONNECTOR I REMOVED THE REARCONNECTOR AND WENT TO REMOVE IT WITH REMOVAL TOOL AND IT

BROKE OFF. I PULLED THE RUBBER OUT O


CONDITIONER

CUSTOMER COMPLAINT: A/C NOT WORKING. CAUSE OF FAILURE: PINSLOOSE IN THE CONNECTOR(8N1517 ). RESULTANT DAMAGE: HARNESS.

REPAIR PROCESS COMMENTS: I REMOVED THE OLD HARNESS ANDRELAY PANEL TOGETHER. I ORDERED NEW HARNESS AND I REMOVEDTHE OLD HARNESS AND I INSTALLED NEW HARNESS AT SHOP. I WENT

TO MACHINE AND I INSTALLED NEW HARNESS AND RELAY PANEL.I WASABLE TO TURN THE END BY HAND SO IT SHOULDN'T OF DAMAGED THE

PINS AND SOCKETS.I STARTED THE MACHINE AND THE A/C WASWORKING FINE. I WENT BACK TO THE HARNESS AND I WIGGLE ALL

WIRES AND CONNECTORS AND THE COMPRESSOR WAS STAYING INAND WORKING FINE.THE A/C PRESSURES WERE 14 PSI LOW AND 165

PSI HIGH AND THE THERMOSTAT WAS KICKING IN AND OUT 44* TO 50*.

07/16/2013 Service 2052 TRAVEL TO/FROM MACHINE CUSTOMER COMPLAINT: A/C NOT WORKING.


CONDITIONER

NOT COOLING ALL THE TIMEŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ

CUSTOMER COMPLAINT: A/C NOT WORKING. REPAIR PROCESSCOMMENTS: RON HAD ME GO AND LOOK AT THE AIR ON THIS

MACHINE I WENT TO IT A COUPLE OF TIMES AND EACH TIME I COULDNOT FIND ANYTHING. I FOLLOWED IT FOR A DAY WHILE IT OPERATED

AND IT NEVER MESSED UP. CUSTOMER COMPLAINT: A/C NOTWORKING. CAUSE OF FAILURE: PINS LOOSE IN THE

CONNECTOR(8N1517 ). RESULTANT DAMAGE: HARNESS. REPAIRPROCESS COMMENTS: I WENT TO MACHINE AND I HOOKED UP

MANUAL GAUGE TO A/C AND THERE WAS GOOD PRESSURE. I HOOKEDUP ET AND I PULLED UP STATUS ON A/C SWITCHES AND I HEARD THECLUTCH CLICKING IN AND OUT . I PERFORMED A DATA LOG ON THESWITCHS AND I SENT THEM TO GREG. NICK HAD WENT TO MACHINE

AND HE HAD TALKED TO GREG AND HE HAD TALKED TO CAT. THENEXTDAY I WAS CHECKING WIRING AND I FOUND THERE WAS LOOSE

CONNECTION AT THE FAC9 CONNECTOR I REMOVED THE REARCONNECTOR AND WENT TO REMOVE IT WITH REMOVAL TOOL AND IT

BROKE OFF. I PULLED THE RUBBER OUT O


CONDITIONER

CUSTOMER COMPLAINT: A/C NOT WORKING. CAUSE OF FAILURE: PINSLOOSE IN THE CONNECTOR(8N1517 ). RESULTANT DAMAGE: HARNESS.

REPAIR PROCESS COMMENTS: I REMOVED THE OLD HARNESS ANDRELAY PANEL TOGETHER. I ORDERED NEW HARNESS AND I REMOVEDTHE OLD HARNESS AND I INSTALLED NEW HARNESS AT SHOP. I WENT

TO MACHINE AND I INSTALLED NEW HARNESS AND RELAY PANEL.I WASABLE TO TURN THE END BY HAND SO IT SHOULDN'T OF DAMAGED THE

PINS AND SOCKETS.I STARTED THE MACHINE AND THE A/C WASWORKING FINE. I WENT BACK TO THE HARNESS AND I WIGGLE ALL

WIRES AND CONNECTORS AND THE COMPRESSOR WAS STAYING INAND WORKING FINE.THE A/C PRESSURES WERE 14 PSI LOW AND 165

PSI HIGH AND THE THERMOSTAT WAS KICKING IN AND OUT 44* TO 50*.

07/16/2013 Service 2052 TRAVEL TO/FROM MACHINE CUSTOMER COMPLAINT: A/C NOT WORKING.


CONDITIONER

CUSTOMER COMPLAINT: A/C WORKED FOR 7 DAYS AND THEN THE ITQUIT AGAIN. CAUSE OF FAILURE: 124 WIRE FROM HARNESS TO THELOW PRESSURE SWITCH WAS BROKEN . RESULTANT DAMAGE: WIRE

BURNT , BROKEN INTO. REPAIR PROCESS COMMENTS: I WENT TOMACHINE AND THE A/C WASN'T WORKING . I INSTALLED THE GAUGES

AND THERE WAS FREON IN SYSTEM. I WENT TO CHECKING THEWIRING . I CHECKED THE WIRING THAT WAS GIVING TROUBLE LAST

TIME AND IT WAS GOOD. I CHECKED OTHER WIRES AND I EWASWIGGLING SOME WIRES AND THE CLUTCH CAME ON . I CHECKED FORPOWEER AT THE COMPRESSOR AND THERE WAS NO VOLTAGE. I WENTTO CHECKING AND FOUND THE 124 GREEN WIRE COMING FROM THE

HARNESS PULLED OUT OF HARNESS. .


CONDITIONER


BURNT , BROKEN INTO. REPAIR PROCESS COMMENTS: I REMOVED THEEND AND I CUT BAC THE WIRES AND INSTALLED NEW SOCKET ON EACHWIRE . I INSTALLED NEW HOUSING ALSO. I HOOKED UP AND CHECKED

ALL OTHER WIRES AND ALL SEEMED FINE . THE A/C WORKED FINE.

16/57



CONDITIONER


BURNT , BROKEN INTO. REPAIR PROCESS COMMENTS: I WENT TOMACHINE AND THE A/C WASN'T WORKING . I INSTALLED THE GAUGES

AND THERE WAS FREON IN SYSTEM. I WENT TO CHECKING THEWIRING . I CHECKED THE WIRING THAT WAS GIVING TROUBLE LAST

TIME AND IT WAS GOOD. I CHECKED OTHER WIRES AND I EWASWIGGLING SOME WIRES AND THE CLUTCH CAME ON . I CHECKED FORPOWEER AT THE COMPRESSOR AND THERE WAS NO VOLTAGE. I WENTTO CHECKING AND FOUND THE 124 GREEN WIRE COMING FROM THE

HARNESS PULLED OUT OF HARNESS. .


CONDITIONER


BURNT , BROKEN INTO. REPAIR PROCESS COMMENTS: I REMOVED THEEND AND I CUT BAC THE WIRES AND INSTALLED NEW SOCKET ON EACHWIRE . I INSTALLED NEW HOUSING ALSO. I HOOKED UP AND CHECKED

ALL OTHER WIRES AND ALL SEEMED FINE . THE A/C WORKED FINE.



09/25/2013 Service 2251 SUPPLY PARTS PM-1 250 HOUR


01/06/2014 Parts 0

01/17/2014 Parts 0

01/17/2014 Service 2452TROUBLESHOOT FUEL,

PRESSURE(S)

CUSTOMER COMPLAINT: DPF SOOT LOAD HIGH, AND LOCKED OUT.REPAIR PROCESS COMMENTS: CUSTOMER PULLED THE FUEL FILTERS

OFF, AND WE CUT THEM OPEN, AND FOUND IT FULL OF WHATLOOKED LIKE WAX. WE INSTALLED NEW FILTERS, AND I DID A

DOWNLOAD FROM THE MACHINE ECM'S I DID A MANUAL DPF REGEN,AND CLEANED IT OUT. I RESET ALL OF THE CODES TOO.


01/20/2014 Service 2462PRODUCT PROGRAM UPDATESERVICE LTR AUTHORIZATION

REPAIR PROCESS COMMENTS: I DID A DOWNLOAD, AND TOOK A COPYOF THE CONFIGURATIONS. I THEN FLASHED THE ECM'S WITH THE NEW

FLASH FILES. I CHECKED, AND MADE SURE ALL WAS WORKINGCORRECT WHEN I WAS DONE, AND IT WAS. THANK YOU! SHELDON

WARD THANK YOU! SHELDON WARD


01/20/2014 Service 2462PRODUCT PROGRAM UPDATESERVICE LTR AUTHORIZATION

REPAIR PROCESS COMMENTS: I DID A DOWNLOAD, AND TOOK A COPYOF THE CONFIGURATIONS. I THEN FLASHED THE ECM'S WITH THE NEW

FLASH FILES. I CHECKED, AND MADE SURE ALL WAS WORKINGCORRECT WHEN I WAS DONE, AND IT WAS. THANK YOU! SHELDON

WARD THANK YOU! SHELDON WARD


01/27/2014 Service 2477 TROUBLESHOOT PIPE,AIR

COMPLAINT: E1093 CODE FOR LOW EGR DIFF PRESSUREŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ

CUSTOMER COMPLAINT: NRS CODE COMING ON IN CAB CAUSE OFFAILURE: VENTURA PASSAGES OR DELTA P SENSOR BECOMINGPLUGED WITH SOOT RESULTANT DAMAGE: LOW NRS VENTURA

PRESSURE REPAIR PROCESS COMMENTS: INSTALL UPDATED VENTURITUBE AND PRESSURE SENSOR GP.

01/27/2014 Service 2477 REPAIR FOR WARRANTY: PIPE,AIR


PRESSURE REPAIR PROCESS COMMENTS: REMOVE THE OLD NRSVENTURI TUBE AND NRS DELTA P SENSOR AND FOUND THEM TO BEPLUGED AS SHOWED IN THE ILLUSTRATION. AFTER THAT REMOVED

THE TWO HOSES AND LIFTING PLATE. INSTALLED NEW LIFTING PLATEAND VENTURI TUBE AND PRESSURE SENSOR ALONG WITH NEW HOSES.

LAST WE INSTALLED NEW AIR ELBOW AND SEAL RUN TEST O/KTHANK/YOU GEORGE SEMKIN


01/27/2014 Service 2477 TROUBLESHOOT PIPE,AIR

COMPLAINT: E1093 CODE FOR LOW EGR DIFF PRESSUREŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ


PRESSURE REPAIR PROCESS COMMENTS: INSTALL UPDATED VENTURITUBE AND PRESSURE SENSOR GP.

01/27/2014 Service 2477 REPAIR FOR WARRANTY: PIPE,AIR


PRESSURE REPAIR PROCESS COMMENTS: REMOVE THE OLD NRSVENTURI TUBE AND NRS DELTA P SENSOR AND FOUND THEM TO BEPLUGED AS SHOWED IN THE ILLUSTRATION. AFTER THAT REMOVED

THE TWO HOSES AND LIFTING PLATE. INSTALLED NEW LIFTING PLATEAND VENTURI TUBE AND PRESSURE SENSOR ALONG WITH NEW HOSES.

LAST WE INSTALLED NEW AIR ELBOW AND SEAL RUN TEST O/KTHANK/YOU GEORGE SEMKIN


17/57

02/27/2014 Service 2494 TROUBLESHOOT ENGINE

CODE 1095 LOW EGR MASS FLOW RATE CODE 1095 LOW EGR MASSFLOW RATE

ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: CUSTOMER COMPLAINT OF LOW POWER

AND SERVICE CODES CAUSE OF FAILURE: E398 CODE E499 CODE E1095CODE RESULTANT DAMAGE: LOW POWER REPAIR PROCESS

COMMENTS: HOOK UP LAP/TOP AND DID A PRODUCT STATUS REPORTFOR WARRANTY FOUND THREE CODES IN EVENTS LOW FUEL RAIL

PRESSURE/ FUEL RAIL#1 PRESSURE LEAK/ LOW EGR MASS FLOW RATETHANK YOU! GEORGE SEMKIN THANK YOU! GEORGE SEMKIN

02/27/2014 Service 2494 REPAIR FOR WARRANTY: ENGINE



AND SERVICE CODES CAUSE OF FAILURE: E398 CODE E499 CODE E1095CODE RESULTANT DAMAGE: LOW POWER/ CODES FLASHING REPAIR

PROCESS COMMENTS: FIRST REMOVED THE FRONT OF ENGINECOMPARTMENT TO FINE THE SENSORS TOOK AIR AND CLEAN AREA

OFF REMOVED THE SMALL TUBES FROM SENSORS TO DPF. NEXTREMOVE THE THREE SENSOR CHECK DATES ON SENSORS AND DATESWERE BAD AS PER SERVICE MAGAZINE SEPD1661-00 TOOK AIR ANDCLEANED TUBES OUT AND REMOVED THE FITTING THAT THE TUBES

WERE TOOKED TO AND USED A DRILL BIT TO CLEAN THEM OUT.INSTALLED THEM BACK IN HOUSING,INSTALLED THE NEW SENSORS INPLACE 3203062/ 3306719/ 2946118/ SHELDON TALKED TO GREG P. ANDHE SAD TO INSTALLED THE NEW UPDATED SENSORS MAKE SURE SMALLTUBES WERE CLEAN .NEXT I INSTALL THE LAP/TOP AND REMOVED ALL

SERVICE CODES AND DID ARD IGNITION TEST AND A EGR SYSTEM TESTBOTH WERE SUCC


TRANSMISSION OIL FILTER

CUSTOMER COMPLAINT: TRANSMISSION OIL FILTER HOUSINGLEAKING OIL CAUSE OF FAILURE: AREA AROUND O/RING NOT SEALING

RESULTANT DAMAGE: OIL LEAK REPAIR PROCESS COMMENTS:REMOVE OLD TRANSMISSION FILTER CAN AND INSTALL ANEW

TRANSMISSION FILTER CAN AND O/RING ON GRADER


CUSTOMER COMPLAINT: HYD. FILTER CAN LEAKING OIL AT O/RINGBASE CUSTOMER CHANGE O/RING SEVERAL TIMES CAUSE OF FAILURE:

FILTER CAN AT O/RING LEAKING RESULTANT DAMAGE: OIL LEAKREPAIR PROCESS COMMENTS: REMOVE OLD HYD. FILTER CAN FROMGRADER AND O/RING INSTALLED NEW HYD. FILTER CAN AND O/RING

CUSTOMER TO WATCH AND LET US KNOW





AND SERVICE CODES CAUSE OF FAILURE: E398 CODE E499 CODE E1095CODE RESULTANT DAMAGE: LOW POWER REPAIR PROCESS

COMMENTS: HOOK UP LAP/TOP AND DID A PRODUCT STATUS REPORTFOR WARRANTY FOUND THREE CODES IN EVENTS LOW FUEL RAIL

PRESSURE/ FUEL RAIL#1 PRESSURE LEAK/ LOW EGR MASS FLOW RATETHANK YOU! GEORGE SEMKIN THANK YOU! GEORGE SEMKIN




AND SERVICE CODES CAUSE OF FAILURE: E398 CODE E499 CODE E1095CODE RESULTANT DAMAGE: LOW POWER/ CODES FLASHING REPAIR

PROCESS COMMENTS: FIRST REMOVED THE FRONT OF ENGINECOMPARTMENT TO FINE THE SENSORS TOOK AIR AND CLEAN AREA

OFF REMOVED THE SMALL TUBES FROM SENSORS TO DPF. NEXTREMOVE THE THREE SENSOR CHECK DATES ON SENSORS AND DATESWERE BAD AS PER SERVICE MAGAZINE SEPD1661-00 TOOK AIR ANDCLEANED TUBES OUT AND REMOVED THE FITTING THAT THE TUBES

WERE TOOKED TO AND USED A DRILL BIT TO CLEAN THEM OUT.INSTALLED THEM BACK IN HOUSING,INSTALLED THE NEW SENSORS INPLACE 3203062/ 3306719/ 2946118/ SHELDON TALKED TO GREG P. ANDHE SAD TO INSTALLED THE NEW UPDATED SENSORS MAKE SURE SMALLTUBES WERE CLEAN .NEXT I INSTALL THE LAP/TOP AND REMOVED ALL

SERVICE CODES AND DID ARD IGNITION TEST AND A EGR SYSTEM TESTBOTH WERE SUCC



CUSTOMER COMPLAINT: TRANSMISSION OIL FILTER HOUSINGLEAKING OIL CAUSE OF FAILURE: AREA AROUND O/RING NOT SEALING

RESULTANT DAMAGE: OIL LEAK REPAIR PROCESS COMMENTS:REMOVE OLD TRANSMISSION FILTER CAN AND INSTALL ANEW

TRANSMISSION FILTER CAN AND O/RING ON GRADER


CUSTOMER COMPLAINT: HYD. FILTER CAN LEAKING OIL AT O/RINGBASE CUSTOMER CHANGE O/RING SEVERAL TIMES CAUSE OF FAILURE:

FILTER CAN AT O/RING LEAKING RESULTANT DAMAGE: OIL LEAKREPAIR PROCESS COMMENTS: REMOVE OLD HYD. FILTER CAN FROMGRADER AND O/RING INSTALLED NEW HYD. FILTER CAN AND O/RING

CUSTOMER TO WATCH AND LET US KNOW



02/28/2014 Service 2518 SUPPLY PARTS PM-2 500 HR


02/28/2014 Service 2518SUPPLY PARTS AIR FILTER

ELEMENTPRIMARY AND SECONDARY ENGINE AIR FILTER

18/57

03/31/2014 Service 2518TROUBLESHOOT SUSPENSION

SEAT

CUSTOMER COMPLAINT: SEAT WILL NOT PUMP UP AND STAY UP CAUSEOF FAILURE: SEAT VALVE FRONT OF SEAT RESULTANT DAMAGE:

LEAKING OFF AIR AND HARD TO PUMP UP REPAIR PROCESSCOMMENTS: CHECK FUSE CHECK WIRING CHECK AIR SUPPLY REMOVE

TOP PART OF SEAT TO LOOK FOR POSSIBLE CAUSE OF PROBLEM


SUSPENSION SEAT


LEAKING OFF AIR AND HARD TO PUMP UP REPAIR PROCESSCOMMENTS: AFTER FINDING PROBLEM FINISH REMOVING THE OTHERPARTS OF THE SEAT TO MAKE IT POSSIBLE TO INSTALL THE SEAT VALVE.INSTALLED THE SEAT VALVE AND ASSEMBLE SEAT AND INSTALLED THE

TOP SEAT AND SMALL BOLT THAT HOLDS IT IN PLACE. TEST SYSTEMAND ALL IS WORKING O/K GEORGE SEMKIN THANK/YOU


03/31/2014 Service 2518TROUBLESHOOT SUSPENSION

SEAT


LEAKING OFF AIR AND HARD TO PUMP UP REPAIR PROCESSCOMMENTS: CHECK FUSE CHECK WIRING CHECK AIR SUPPLY REMOVE

TOP PART OF SEAT TO LOOK FOR POSSIBLE CAUSE OF PROBLEM


SUSPENSION SEAT


LEAKING OFF AIR AND HARD TO PUMP UP REPAIR PROCESSCOMMENTS: AFTER FINDING PROBLEM FINISH REMOVING THE OTHERPARTS OF THE SEAT TO MAKE IT POSSIBLE TO INSTALL THE SEAT VALVE.INSTALLED THE SEAT VALVE AND ASSEMBLE SEAT AND INSTALLED THE

TOP SEAT AND SMALL BOLT THAT HOLDS IT IN PLACE. TEST SYSTEMAND ALL IS WORKING O/K GEORGE SEMKIN THANK/YOU


05/28/2014 Service 2762 SUPPLY PARTS SOS SOS FOR PM KIT


05/28/2014 Service 2762 SUPPLY PARTS SOS SOS FOR PM KIT


ELEMENT

06/27/2014 Service 2849 TROUBLESHOOT UNIT INJECTOR

#3 CYLINDER INJECTOR NOT RESPONDING PROPERLYŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ

CUSTOMER COMPLAINT: # 3 INJECTOR CODING OUT CAUSE OFFAILURE: # 3 INJECTOR NOT RESPONDING PROPERLY RESULTANT

DAMAGE: NEEDS NEW INJECTOR REPAIR PROCESS COMMENTS: I WENTTO MACHINE AND HOOKED ET UP TO IT. THE #3 INJECTOR WAS

CODED OUT. I RAN THE FUEL SYSTEM VERIFICATION TEST AND IT SAID# 3 NOT OKAY. I ORDERED A INJECTOR FOR # 3 INJECTOR.

06/27/2014 Service 2849REPAIR FOR WARRANTY: UNIT

INJECTOR


DAMAGE: NEEDS NEW INJECTOR REPAIR PROCESS COMMENTS: I WENTTO MACHINE AND WASHED THE VALVE COVER OFF REAL GOOD. ITHEN BACKED MACHINE INSIDE SHOP AND REMOVED THE VALVE

COVER. I REMOVED THE #3 INJECTION LINE AND REMOVED THE QUILLTUBE. I THEN REMOVED THE INJECTOR HOLD DOWN BOLT AND

PRYED THE INJECTOR OUT OF THE ENGINE. I CLEANED THE HOLE UPAND SUCKED THE PISTON OUT. I WROTE DOWN THE INJECTOR

INFORMATION AND INSTALLED THE NEW INJECTOR IN THE ENGINE. ITORQUE THE INJECTOR DOWN AND INSTALLED THE QUILL TUBE WITH

NEW SEAL. I HOOKED UP THE NEW INJECTION LINE AND INSTALLEDTHE VALVE COVER. I PRIMED THE FUEL SYSTEM UP AND STARTED THEMACHINE. I RAN A FUEL SYSTEM VERIFICATION TEST AND IT SAID THE

INJECTOR WAS GOOD. I CHECKED FOR LEAKS AND IT ALL LOOKEDGOOD.


PUMP/GOVERNOR DRIVE

CUSTOMER COMPLAINT: HEUI PUMP LOW PRESSURE STATUS COMESON SOMETIMES CAUSE OF FAILURE: HEUI PUMP NOT PASSING FUEL

TEST RESULTANT DAMAGE: REPLACE HEUI FUEL PUMP AND FUEL RAILPRESSURE SENSOR REPAIR PROCESS COMMENTS: SEG 03- TROY HAD

TESTED THE FUEL SYSTEM AND HAD THE FUEL VERIFICATION TESTFAIL. HE INSTALLED A NEW FUEL RAIL RELIEF VALVE AND STILL HAD

PROBLEMS. HE WAS TOLD TO INSTALL A NEW HEUI PUMP AND THENRETRY THE FUEL VERIFICATION TEST. TROY ORDERED A NEW HEUIPUMP AND FUEL RAIL PRESSURE SENSOR. I TOOK THE PARTS TO THEMACHINE FOR INSTALLATION. I BLEW OFF THE AREA AROUND THE

ENGINE HEUI PUMP. I THE REMOVED THE PRIMARY FUEL FILTERHOUSING AND MOUNTING BRACKET. I UNHOOKED THE FUEL HOSES

AND FUEL LINES GOING TO THE HEUI PUMP. I THEN TIMED THE ENGINEAND HEUI PUMP FOR REMOVAL. I UNHOOKED THE HARNESSES GOING

TO THE HEUI PUMP. I THEN UNBOLTED THE HEUI PUMP FROM THEENGINE AND REMOVED THE PUMP FROM THE ENGINE. I THEN

CHANGED ALL THE NECESSARY FITTINGS FROM THE OLD HEUI PUMPTO THE NEW HEUI

19/57


CUSTOMER COMPLAINT: OIL LEAK ON LINES GOING TOTRANSMISSION FILTER CAUSE OF FAILURE: SEALS LEAKING RESULTANT

DAMAGE: REMOVE LINES GOING TO THE TRANS FILTER SO SEALSCOULD BE REPLACED REPAIR PROCESS COMMENTS: SEG 04-I DROPPED

THE REAR BELLY PAN SO THE TRANSMISSION FILTER LINES COULD BEWORKED ON. I THEN REMOVED ALL THE LINES GOING TO THE

TRANSMISSION FILTER. I TOOK THE ELBOWS OUT OF THE FILTERHOUSING, REPLACED THE SEALS ON THE ELBOWS AND THEN

REINSTALLED THE ELBOWS IN THE TRANS FILTER HOUSING. I ALSOREPLACED ALL THE SEALS FOR THE TUBES WHEN THEY WERE

INSTALLED BACK IN PLACE. I THEN INSTALLED THE TRANSMISSION OILTUBES BACK INTO POSITION ON THE FILTER BASE. I STARTED THE

MACHINE AND CHECKED FOR OIL LEAKS AND ALL LOOKED GOOD. IPUT THE TRANS BELLY PAN BACK INTO POSITION.



#3 CYLINDER INJECTOR NOT RESPONDING PROPERLYŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ


DAMAGE: NEEDS NEW INJECTOR REPAIR PROCESS COMMENTS: I WENTTO MACHINE AND HOOKED ET UP TO IT. THE #3 INJECTOR WAS

CODED OUT. I RAN THE FUEL SYSTEM VERIFICATION TEST AND IT SAID# 3 NOT OKAY. I ORDERED A INJECTOR FOR # 3 INJECTOR.


INJECTOR


DAMAGE: NEEDS NEW INJECTOR REPAIR PROCESS COMMENTS: I WENTTO MACHINE AND WASHED THE VALVE COVER OFF REAL GOOD. ITHEN BACKED MACHINE INSIDE SHOP AND REMOVED THE VALVE

COVER. I REMOVED THE #3 INJECTION LINE AND REMOVED THE QUILLTUBE. I THEN REMOVED THE INJECTOR HOLD DOWN BOLT AND

PRYED THE INJECTOR OUT OF THE ENGINE. I CLEANED THE HOLE UPAND SUCKED THE PISTON OUT. I WROTE DOWN THE INJECTOR

INFORMATION AND INSTALLED THE NEW INJECTOR IN THE ENGINE. ITORQUE THE INJECTOR DOWN AND INSTALLED THE QUILL TUBE WITH

NEW SEAL. I HOOKED UP THE NEW INJECTION LINE AND INSTALLEDTHE VALVE COVER. I PRIMED THE FUEL SYSTEM UP AND STARTED THEMACHINE. I RAN A FUEL SYSTEM VERIFICATION TEST AND IT SAID THE

INJECTOR WAS GOOD. I CHECKED FOR LEAKS AND IT ALL LOOKEDGOOD.


PUMP/GOVERNOR DRIVE

CUSTOMER COMPLAINT: HEUI PUMP LOW PRESSURE STATUS COMESON SOMETIMES CAUSE OF FAILURE: HEUI PUMP NOT PASSING FUEL

TEST RESULTANT DAMAGE: REPLACE HEUI FUEL PUMP AND FUEL RAILPRESSURE SENSOR REPAIR PROCESS COMMENTS: SEG 03- TROY HAD

TESTED THE FUEL SYSTEM AND HAD THE FUEL VERIFICATION TESTFAIL. HE INSTALLED A NEW FUEL RAIL RELIEF VALVE AND STILL HAD

PROBLEMS. HE WAS TOLD TO INSTALL A NEW HEUI PUMP AND THENRETRY THE FUEL VERIFICATION TEST. TROY ORDERED A NEW HEUIPUMP AND FUEL RAIL PRESSURE SENSOR. I TOOK THE PARTS TO THEMACHINE FOR INSTALLATION. I BLEW OFF THE AREA AROUND THE

ENGINE HEUI PUMP. I THE REMOVED THE PRIMARY FUEL FILTERHOUSING AND MOUNTING BRACKET. I UNHOOKED THE FUEL HOSES

AND FUEL LINES GOING TO THE HEUI PUMP. I THEN TIMED THE ENGINEAND HEUI PUMP FOR REMOVAL. I UNHOOKED THE HARNESSES GOING

TO THE HEUI PUMP. I THEN UNBOLTED THE HEUI PUMP FROM THEENGINE AND REMOVED THE PUMP FROM THE ENGINE. I THEN

CHANGED ALL THE NECESSARY FITTINGS FROM THE OLD HEUI PUMPTO THE NEW HEUI


CUSTOMER COMPLAINT: OIL LEAK ON LINES GOING TOTRANSMISSION FILTER CAUSE OF FAILURE: SEALS LEAKING RESULTANT

DAMAGE: REMOVE LINES GOING TO THE TRANS FILTER SO SEALSCOULD BE REPLACED REPAIR PROCESS COMMENTS: SEG 04-I DROPPED

THE REAR BELLY PAN SO THE TRANSMISSION FILTER LINES COULD BEWORKED ON. I THEN REMOVED ALL THE LINES GOING TO THE

TRANSMISSION FILTER. I TOOK THE ELBOWS OUT OF THE FILTERHOUSING, REPLACED THE SEALS ON THE ELBOWS AND THEN

REINSTALLED THE ELBOWS IN THE TRANS FILTER HOUSING. I ALSOREPLACED ALL THE SEALS FOR THE TUBES WHEN THEY WERE

INSTALLED BACK IN PLACE. I THEN INSTALLED THE TRANSMISSION OILTUBES BACK INTO POSITION ON THE FILTER BASE. I STARTED THE

MACHINE AND CHECKED FOR OIL LEAKS AND ALL LOOKED GOOD. IPUT THE TRANS BELLY PAN BACK INTO POSITION.


08/15/2014 Service 3000 SUPPLY PARTS SOS SOS FOR PM3


08/15/2014 Service 3000 SUPPLY PARTS SOS SOS FOR PM3


ELEMENT


HYDRAULIC OIL SCREENS

CUSTOMER COMPLAINT: NEEDS PS44428 PERFORMED ON MACHINECAUSE OF FAILURE: NA RESULTANT DAMAGE: NA REPAIR PROCESS

COMMENTS: I WENT TO MACHINE AND LOOKED AT THE VALVE. THEREWERE NO SIGNS OF LEAKAGE SO I TORQUE THE CHECK VALVES TO

SPEC.


20/57


HYDRAULIC OIL SCREENS

CUSTOMER COMPLAINT: NEEDS PS44428 PERFORMED ON MACHINECAUSE OF FAILURE: NA RESULTANT DAMAGE: NA REPAIR PROCESS

COMMENTS: I WENT TO MACHINE AND LOOKED AT THE VALVE. THEREWERE NO SIGNS OF LEAKAGE SO I TORQUE THE CHECK VALVES TO

SPEC.



SYSTEM

COMPLAINT: SCARFIER DROPSŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: SCARFIER NOT EASING DOWN IT IS JERKINGDOWN AROUND 1 " AT A TIME .IT TAKES AROUND 1/2 HOUR FOR IT TOCOME DOWN 1/2 STROKE. IT HAD CODE OF 2209-03 98 TIMES. CAUSE

OF FAILURE: POD 6 SWITCH , FOUND SERVICE MAGAZINE ABOUTCORROSION AND BEING INTERMITTENT. RESULTANT DAMAGE: NEWSWITCH AND PLATE,DECAL. REPAIR PROCESS COMMENTS: I WENT TO

MACHINE AND CHECKED CODES . I WENT TO COMPONENTTROUBLESHOOTING AND I FOUND THERE WAS SERVICE MAGAZINE. I

ORDERED NEW SWITCH,PLATE,DECAL. THANK YOU! JOE PICKETTTHANK YOU! JOE PICKETT


HYDRAULIC SYSTEM

CUSTOMER COMPLAINT: SCARFIER NOT EASING DOWN IT IS JERKINGDOWN AROUND 1 " AT A TIME .IT TAKES AROUND 1/2 HOUR FOR IT TOCOME DOWN 1/2 STROKE. IT HAD CODE OF 2209-03 98 TIMES. CAUSE


THE MACHINE AND I REMOVED THE SIDE CONSOLE AND REMOVEDTHE NO.6 CONTROL . I REMOVED THE SWITCH AND THE LIGHT. I

INSTALLED THE NEW SWITCH AND THE LIGHT INTO THE NEW PLATEAND DECAL. I INSTALLED THEM BACK INTO THE SIDE CONSOLE. IASSEMBLED THE BOTTOM SWITCH ON AND I WENT INTO ET AND

CLEARED CODES .I CHECKED THE OPERATION OF THE SCAIFER AND ITALL SEEMED TO BE WORKING FINE . THE OLD SWITCH HAD DATE CODE

OF 1048 AND THE NEW ONE HAD 1429 DATE CODE.



SYSTEM

COMPLAINT: SCARFIER DROPSŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: SCARFIER NOT EASING DOWN IT IS JERKINGDOWN AROUND 1 " AT A TIME .IT TAKES AROUND 1/2 HOUR FOR IT TOCOME DOWN 1/2 STROKE. IT HAD CODE OF 2209-03 98 TIMES. CAUSE


MACHINE AND CHECKED CODES . I WENT TO COMPONENTTROUBLESHOOTING AND I FOUND THERE WAS SERVICE MAGAZINE. I

ORDERED NEW SWITCH,PLATE,DECAL. THANK YOU! JOE PICKETTTHANK YOU! JOE PICKETT


HYDRAULIC SYSTEM

CUSTOMER COMPLAINT: SCARFIER NOT EASING DOWN IT IS JERKINGDOWN AROUND 1 " AT A TIME .IT TAKES AROUND 1/2 HOUR FOR IT TOCOME DOWN 1/2 STROKE. IT HAD CODE OF 2209-03 98 TIMES. CAUSE


THE MACHINE AND I REMOVED THE SIDE CONSOLE AND REMOVEDTHE NO.6 CONTROL . I REMOVED THE SWITCH AND THE LIGHT. I

INSTALLED THE NEW SWITCH AND THE LIGHT INTO THE NEW PLATEAND DECAL. I INSTALLED THEM BACK INTO THE SIDE CONSOLE. IASSEMBLED THE BOTTOM SWITCH ON AND I WENT INTO ET AND

CLEARED CODES .I CHECKED THE OPERATION OF THE SCAIFER AND ITALL SEEMED TO BE WORKING FINE . THE OLD SWITCH HAD DATE CODE

OF 1048 AND THE NEW ONE HAD 1429 DATE CODE.


10/15/2014 Service 3163TROUBLESHOOT EXHAUST

MANIFOLD

COMPLAINT: LEAKING BLACK SMOKEŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: BLACK SOOT ON REAR ENGINE WALL CAUSEOF FAILURE: BLACK SOOT LEAKING FROM HOSE THAT CONNECTS TOVENTURI AT REAR OF ENGINE RESULTANT DAMAGE: TIGHTEN HOSE

CLAMPS RECHECK FOR LEAKS REPAIR PROCESS COMMENTS: SEG 01- ILOOKED FOR THE CAUSE OF THE SOOT BUILDING UP ON REAR ENGINE

ENCLOSURE AREA. I FOUND THE HOSE CLAMPS LOOSE ON THEJUMPER HOSE THAT HOOKS TO VENTURI.


EXHAUST MANIFOLD

CUSTOMER COMPLAINT: BLACK SOOT BUILDING UP ON REAR ENGINEENCLOSURE CAUSE OF FAILURE: LOOSE HOSE CLAMPS ON VENTURI

JUMPPER HOSE RESULTANT DAMAGE: SEG 02- I TIGHTENED THE 2HOSE CLAMPS ON THE VENTURI JUMPER HOSE ON THE LEFT REAR OF

THE ENGINE. I THEN WASHED OFF THE REAR ENGINE ENCLOSUREPANEL TO REMOVE THE BLAKE SOOT BUILDUP. I RAN THE MACHINE

AND HAD CUSTOMER OPERATE THE MACHINE. I RECHECKED THEREAR ENGINE ENCLOSURE PANEL AND ALL LOOKED GOOD, THERE

WAS NO MORE SOOT COLLECTING ON THE PANEL.

21/57

10/15/2014 Service 3163 TROUBLESHOOT OIL LINES

COMPLAINT: LEAKING ENGINE OILŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: OIL LEAK ON LEFT FRAME RAIL, BELIEVED TO

BE ENGINE OIL CAUSE OF FAILURE: THE END OF FUMES DISPOSALTUBE RUNS ALONG THE LEFT FRAME RAIL. I FOUND OIL DRIPPINGFROM THE END OF THE FUMES DISPASOL TUBE. THE OIL DRIP WASRUNNING DOWN THE LEFT FRAME RAIL AND COVERING SEVERAL

HOSES IN THAT AREA WITH OIL. I CAREFULLY INSPECTED THESE HOSETO BE CERTAIN THAT THEY WERE NOT LEAKING RESULTANT DAMAGE:

REPLACE FILTER IN FUMES DISPOSAL CANISTER AND ALSO REPLACEBREATHER HOUSING ON TOP OF VALVE COVER. REPAIR PROCESS

COMMENTS: SEG 03- I LOOKED FOR THE OIL LEAK ON THE LEFT SIDEOF THE MACHINE ALONG FRAME RAIL. I SAW SEVERAL OILY HOSESTHAT RAN ALONG THE FRAME BUT NEVER SAW THEM LEAK. I THEN

PULLED THE END OF THE FUMES DISPOSAL TUBE OUT AND SAW FRESHOIL DRIPPING FROM END OF TUBE. I LOOKED FOR CAUSE OF THISLEAK, COULD ONLY THINK THAT FILTER IN CANISTER MUST BE THE

PROBLEM.

10/15/2014 Service 3163REPAIR FOR WARRANTY: OIL

LINES

CUSTOMER COMPLAINT: OIL LEAK ON LEFT SIDE OF MACHINE NEARFRAME RAIL CAUSE OF FAILURE: OIL DRIPPING FROM FUMES

DISPOSAL TUBE RESULTANT DAMAGE: REPLACE FILTER INSIDE THEFUMES DISPOSAL CANISTER AND ALSO REPLACE BREATHER HOUSINGON VALVE COVER REPAIR PROCESS COMMENTS: SEG 04- I REMOVEDTHE TOP OF THE FUMES DISPOSAL CANISTER AND THEN REMOVED

THE FILTER ELEMENT INSIDE THE CANISTER. THE FILTER ELEMENT WASSOLID BLACK AND STARTING TO COME APART ON THE BOTTOM END

OF THE ELEMENT. I WIPED ALL THE OIL OUT OF THE CANISTER ANDTHEN INSTALLED THE NEW FILTER ELEMENT. I ALSO REMOVED THEBREATHER ASSEMBLY FROM THE VALVE COVER AND REPLACED IT

WITH A NEW BREATHER. I WASHED THE MACHINE AROUND THE AREATHAT HAD THE ENGINE OIL LEAK AND THEN RAN THE MACHINE. I

NEVER SAW ANY OIL COME OUT THE BOTTOM OF THE FUMESDISPOSAL CANISTER. I HAD THE OPERATOR RUN THE MACHINE AND ITHEN CHECKED THE FUMES DISPOSAL CANISTER AGAIN AND NO OIL

WAS PRESENT AT OUTLET OF CANISTER.


10/15/2014 Service 3163TROUBLESHOOT EXHAUST

MANIFOLD

COMPLAINT: LEAKING BLACK SMOKEŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: BLACK SOOT ON REAR ENGINE WALL CAUSEOF FAILURE: BLACK SOOT LEAKING FROM HOSE THAT CONNECTS TOVENTURI AT REAR OF ENGINE RESULTANT DAMAGE: TIGHTEN HOSE

CLAMPS RECHECK FOR LEAKS REPAIR PROCESS COMMENTS: SEG 01- ILOOKED FOR THE CAUSE OF THE SOOT BUILDING UP ON REAR ENGINE

ENCLOSURE AREA. I FOUND THE HOSE CLAMPS LOOSE ON THEJUMPER HOSE THAT HOOKS TO VENTURI.


EXHAUST MANIFOLD

CUSTOMER COMPLAINT: BLACK SOOT BUILDING UP ON REAR ENGINEENCLOSURE CAUSE OF FAILURE: LOOSE HOSE CLAMPS ON VENTURI

JUMPPER HOSE RESULTANT DAMAGE: SEG 02- I TIGHTENED THE 2HOSE CLAMPS ON THE VENTURI JUMPER HOSE ON THE LEFT REAR OF

THE ENGINE. I THEN WASHED OFF THE REAR ENGINE ENCLOSUREPANEL TO REMOVE THE BLAKE SOOT BUILDUP. I RAN THE MACHINE

AND HAD CUSTOMER OPERATE THE MACHINE. I RECHECKED THEREAR ENGINE ENCLOSURE PANEL AND ALL LOOKED GOOD, THERE

WAS NO MORE SOOT COLLECTING ON THE PANEL.

10/15/2014 Service 3163 TROUBLESHOOT OIL LINES

COMPLAINT: LEAKING ENGINE OILŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸCUSTOMER COMPLAINT: OIL LEAK ON LEFT FRAME RAIL, BELIEVED TO

BE ENGINE OIL CAUSE OF FAILURE: THE END OF FUMES DISPOSALTUBE RUNS ALONG THE LEFT FRAME RAIL. I FOUND OIL DRIPPINGFROM THE END OF THE FUMES DISPASOL TUBE. THE OIL DRIP WASRUNNING DOWN THE LEFT FRAME RAIL AND COVERING SEVERAL

HOSES IN THAT AREA WITH OIL. I CAREFULLY INSPECTED THESE HOSETO BE CERTAIN THAT THEY WERE NOT LEAKING RESULTANT DAMAGE:

REPLACE FILTER IN FUMES DISPOSAL CANISTER AND ALSO REPLACEBREATHER HOUSING ON TOP OF VALVE COVER. REPAIR PROCESS

COMMENTS: SEG 03- I LOOKED FOR THE OIL LEAK ON THE LEFT SIDEOF THE MACHINE ALONG FRAME RAIL. I SAW SEVERAL OILY HOSESTHAT RAN ALONG THE FRAME BUT NEVER SAW THEM LEAK. I THEN

PULLED THE END OF THE FUMES DISPOSAL TUBE OUT AND SAW FRESHOIL DRIPPING FROM END OF TUBE. I LOOKED FOR CAUSE OF THISLEAK, COULD ONLY THINK THAT FILTER IN CANISTER MUST BE THE

PROBLEM.

10/15/2014 Service 3163REPAIR FOR WARRANTY: OIL

LINES

CUSTOMER COMPLAINT: OIL LEAK ON LEFT SIDE OF MACHINE NEARFRAME RAIL CAUSE OF FAILURE: OIL DRIPPING FROM FUMES

DISPOSAL TUBE RESULTANT DAMAGE: REPLACE FILTER INSIDE THEFUMES DISPOSAL CANISTER AND ALSO REPLACE BREATHER HOUSINGON VALVE COVER REPAIR PROCESS COMMENTS: SEG 04- I REMOVEDTHE TOP OF THE FUMES DISPOSAL CANISTER AND THEN REMOVED

THE FILTER ELEMENT INSIDE THE CANISTER. THE FILTER ELEMENT WASSOLID BLACK AND STARTING TO COME APART ON THE BOTTOM END

OF THE ELEMENT. I WIPED ALL THE OIL OUT OF THE CANISTER ANDTHEN INSTALLED THE NEW FILTER ELEMENT. I ALSO REMOVED THEBREATHER ASSEMBLY FROM THE VALVE COVER AND REPLACED IT

WITH A NEW BREATHER. I WASHED THE MACHINE AROUND THE AREATHAT HAD THE ENGINE OIL LEAK AND THEN RAN THE MACHINE. I

NEVER SAW ANY OIL COME OUT THE BOTTOM OF THE FUMESDISPOSAL CANISTER. I HAD THE OPERATOR RUN THE MACHINE AND ITHEN CHECKED THE FUMES DISPOSAL CANISTER AGAIN AND NO OIL

WAS PRESENT AT OUTLET OF CANISTER.

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11/18/2014 Parts 0

12/19/2014 Service 3243TROUBLESHOOT CRANKSHAFT

REAR SEAL

CUSTOMER COMPLAINT: TROUBLESHOOT CRANKSHAFT REAR SEAL.CAUSE OF FAILURE: REAR MAIN SEAL ALLOWING OIL TO TRANSFERINTO THE ENGINE CRANKCASE FROM TRANSMISSION. RESULTANT

DAMAGE: ENGINE BECOMING OVER FLOW WITH OIL AND DUMPINGOUT BLOW BYE TUBE. REPAIR PROCESS COMMENTS: THEIR WAS

EMAILS SENT BACK AND FORTH TO A TC GREG PALCO ABOUT REARMAIN SEAL LEAKING INVESTIGATION CPI 313619 SO WHEN I RECEIVED

MACHINE ITS WAS CLEAR FROM ROSS THAT WE WAS GOING TO PULLTRANS TO REACH REAR MAIN SEAL AND REPLACE. MEDIA NUMBER-

SEP1854-00

12/19/2014 Service 3243REPAIR FOR WARRANTY:CRANKSHAFT REAR SEAL

CUSTOMER COMPLAINT: REPAIR FOR WARRANTY. CAUSE OF FAILURE:REAR MAIN SEAL ALLOWING OIL TO TRANSFER. RESULTANT DAMAGE:

ENGINE BECOMING OVER FULL WITH OIL. REPAIR PROCESSCOMMENTS: I HAD STARTED BY REMOVING GUARDS AROUND THE

TRANS/ RADIATOR COMPARTMENT AND DRAINING TRANS OIL/COOLANT / HYD OIL INTO CLEAN CONTAINERS. I HAD REMOVED

ENGINE OIL AND DISCARDED. THE RADIATOR GROUP WAS REMOVEDALONG WITH ALL LINES. THEN THE BATTERY FRAME WITH MULTIPLE

OTHER COMPONENTS WAS REMOVED TO GAIN ACCESS TO PUMPSAND TRANS ALL LINES WAS REMOVED FROM TRANS AND HYD PUMPSWAS REMOVED FROM THE FLYWHEEL HOUSING SO TRANS COULD BEREMOVED. AS MANY COMPONENTS THAT COULD BE REMOVED WAS

TO MAKE FOR THE TRANS REMOVAL . TRANSMISSION WAS VERY TIGHTREMOVAL PROCESS. ONCE TRANS WAS REMOVED FROM MACHINE IT

WAS PUT ON STANDS AND TORSION COUPLER WAS REMOVED ANDREAR MAIN SEAL. ONCE SEAL WAS REMOVED I HAD READ SERVICEMAGAZINE MEDIA NUMBER-SEP1854-00 AND STARTED CHECKING

CODE ON OLDS SEAL. OLDS SEAL CODE WAS NRNUUU (OLD) W


TRANSMISSION

CUSTOMER COMPLAINT: DISASSEMBLE TRANS TO CK FOR METALDEBRIS CAUSE OF FAILURE: BUSHING FAILURE IN REAR HOUSING

RESULTANT DAMAGE: NO DAMAGE TO TRANSMISSION REPAIRPROCESS COMMENTS: I WASHED TRANSMISSION,REMOVED WIRING

HARNESS,PARKING BRAKE ASSEMBLE, COVERS, ALL SEALCARRIERS.REMOVE UPPER TRANS HOUSING FROM LOWER TRANS

HOUSING, DISASSEMBLE TRANSMISSION, CK FOR METAL IN TRANS,IDID FIND SOME METAL IN TRANS, ESPECIALLY AROUND PISTON SEALS

& AROUND SEAL AREAS.REPLACED ALL PISTON SEALS, CLEAN ALLPARTS. I DID FIND ONE CLUTCH PACK THAT HAD BEEN HOT, CLUTCH

DISCS WERE VERY DARK,THAT IS FORWARD CLUTCH PACK, SO IREPLACED ALL CLUTCH DISCS IN FORWARD CLUTCH PACK, BUT IT WAS

NOT DUE TO THE METAL IN SYSTEM.REMOVED & CLEANED ALLMODULATING VALVES & RELIEF VALVES, DID NOT REPLACE

MODULATING VALVES AT THIS TIME. CLEANED CASE HALVES, CLEANEDALL PARTS IN TRANS,ASSEMBLED TRANS, DID NOT PUT NEW BEARINGS

IN TRANS & DID NOT REPLACE ALL SEALS,DID REPLACE PISTONSEALS,SEAL CARRIER COVER SEALS

12/19/2014 Service 3243 TEST TRANSMISSION

CUSTOMER COMPLAINT: INSTALL TRANSMISSION ON THE DYNOREPAIR PROCESS COMMENTS: SENT TRANSMISSION TO OUR CEDAR

RAPIDS STORE TO RUN ON THE DYNO WITH GREG PALKO. THEY TESTRAN THE TRANSMISSION AND ALL CAME BACK CORRECTLY.


WIRING HARNESS

CUSTOMER COMPLAINT: REPLACE THE EXISTING 221-3412 PRESSURESENSOR WITH A 463-8243 SENSOR CAUSE OF FAILURE: UPDATE REPAIR

PROCESS COMMENTS: WHILE THE TRANSMISSION WAS OUT FORREPAIRS I REMOVED THE EXISTING 221-3412 PRESSURE SENSOR ANDTHEN INSTALLED THE NEW 463-8243 PRESSURE SENSOR ALONG WITH

A NEW 3J-1907 SEAL. WE THEN CHANGED THE SETTING IN ET ANDWROTE THE SERVICE REPORT.


FLYWHEEL HOUSING

CUSTOMER COMPLAINT: BEARINGS DAMAGE NEW IN FLYWHEELHOUSING FROM FACTORY CAUSE OF FAILURE: BAD PACKING

RESULTANT DAMAGE: BEARINGS CANT BE USED REPAIR PROCESSCOMMENTS: REMOVED THE EXISTING BEARINGS FROM HOUSING AND

INSTALLED NEW ONES.

12/19/2014 Service 3243TROUBLESHOOT CRANKSHAFT

REAR SEAL

CUSTOMER COMPLAINT: TROUBLESHOOT CRANKSHAFT REAR SEAL.CAUSE OF FAILURE: REAR MAIN SEAL ALLOWING OIL TO TRANSFERINTO THE ENGINE CRANKCASE FROM TRANSMISSION. RESULTANT

DAMAGE: ENGINE BECOMING OVER FLOW WITH OIL AND DUMPINGOUT BLOW BYE TUBE. REPAIR PROCESS COMMENTS: THEIR WAS

EMAILS SENT BACK AND FORTH TO A TC GREG PALCO ABOUT REARMAIN SEAL LEAKING INVESTIGATION CPI 313619 SO WHEN I RECEIVED

MACHINE ITS WAS CLEAR FROM ROSS THAT WE WAS GOING TO PULLTRANS TO REACH REAR MAIN SEAL AND REPLACE. MEDIA NUMBER-

SEP1854-00

23/57

12/19/2014 Service 3243REPAIR FOR WARRANTY:CRANKSHAFT REAR SEAL

CUSTOMER COMPLAINT: REPAIR FOR WARRANTY. CAUSE OF FAILURE:REAR MAIN SEAL ALLOWING OIL TO TRANSFER. RESULTANT DAMAGE:

ENGINE BECOMING OVER FULL WITH OIL. REPAIR PROCESSCOMMENTS: I HAD STARTED BY REMOVING GUARDS AROUND THE

TRANS/ RADIATOR COMPARTMENT AND DRAINING TRANS OIL/COOLANT / HYD OIL INTO CLEAN CONTAINERS. I HAD REMOVED

ENGINE OIL AND DISCARDED. THE RADIATOR GROUP WAS REMOVEDALONG WITH ALL LINES. THEN THE BATTERY FRAME WITH MULTIPLE

OTHER COMPONENTS WAS REMOVED TO GAIN ACCESS TO PUMPSAND TRANS ALL LINES WAS REMOVED FROM TRANS AND HYD PUMPSWAS REMOVED FROM THE FLYWHEEL HOUSING SO TRANS COULD BEREMOVED. AS MANY COMPONENTS THAT COULD BE REMOVED WAS

TO MAKE FOR THE TRANS REMOVAL . TRANSMISSION WAS VERY TIGHTREMOVAL PROCESS. ONCE TRANS WAS REMOVED FROM MACHINE IT

WAS PUT ON STANDS AND TORSION COUPLER WAS REMOVED ANDREAR MAIN SEAL. ONCE SEAL WAS REMOVED I HAD READ SERVICEMAGAZINE MEDIA NUMBER-SEP1854-00 AND STARTED CHECKING

CODE ON OLDS SEAL. OLDS SEAL CODE WAS NRNUUU (OLD) W


WIRING HARNESS

CUSTOMER COMPLAINT: REPLACE THE EXISTING 221-3412 PRESSURESENSOR WITH A 463-8243 SENSOR CAUSE OF FAILURE: UPDATE REPAIR

PROCESS COMMENTS: WHILE THE TRANSMISSION WAS OUT FORREPAIRS I REMOVED THE EXISTING 221-3412 PRESSURE SENSOR ANDTHEN INSTALLED THE NEW 463-8243 PRESSURE SENSOR ALONG WITH

A NEW 3J-1907 SEAL. WE THEN CHANGED THE SETTING IN ET ANDWROTE THE SERVICE REPORT.


TRANSMISSION

CUSTOMER COMPLAINT: DISASSEMBLE TRANS TO CK FOR METALDEBRIS CAUSE OF FAILURE: BUSHING FAILURE IN REAR HOUSING

RESULTANT DAMAGE: NO DAMAGE TO TRANSMISSION REPAIRPROCESS COMMENTS: I WASHED TRANSMISSION,REMOVED WIRING

HARNESS,PARKING BRAKE ASSEMBLE, COVERS, ALL SEALCARRIERS.REMOVE UPPER TRANS HOUSING FROM LOWER TRANS

HOUSING, DISASSEMBLE TRANSMISSION, CK FOR METAL IN TRANS,IDID FIND SOME METAL IN TRANS, ESPECIALLY AROUND PISTON SEALS

& AROUND SEAL AREAS.REPLACED ALL PISTON SEALS, CLEAN ALLPARTS. I DID FIND ONE CLUTCH PACK THAT HAD BEEN HOT, CLUTCH

DISCS WERE VERY DARK,THAT IS FORWARD CLUTCH PACK, SO IREPLACED ALL CLUTCH DISCS IN FORWARD CLUTCH PACK, BUT IT WAS

NOT DUE TO THE METAL IN SYSTEM.REMOVED & CLEANED ALLMODULATING VALVES & RELIEF VALVES, DID NOT REPLACE

MODULATING VALVES AT THIS TIME. CLEANED CASE HALVES, CLEANEDALL PARTS IN TRANS,ASSEMBLED TRANS, DID NOT PUT NEW BEARINGS

IN TRANS & DID NOT REPLACE ALL SEALS,DID REPLACE PISTONSEALS,SEAL CARRIER COVER SEALS

12/19/2014 Service 3243 TEST TRANSMISSION

CUSTOMER COMPLAINT: INSTALL TRANSMISSION ON THE DYNOREPAIR PROCESS COMMENTS: SENT TRANSMISSION TO OUR CEDAR

RAPIDS STORE TO RUN ON THE DYNO WITH GREG PALKO. THEY TESTRAN THE TRANSMISSION AND ALL CAME BACK CORRECTLY.


FLYWHEEL HOUSING

CUSTOMER COMPLAINT: BEARINGS DAMAGE NEW IN FLYWHEELHOUSING FROM FACTORY CAUSE OF FAILURE: BAD PACKING

RESULTANT DAMAGE: BEARINGS CANT BE USED REPAIR PROCESSCOMMENTS: REMOVED THE EXISTING BEARINGS FROM HOUSING AND

INSTALLED NEW ONES.

01/08/2015 Service 3237 RENTAL OF SOS


01/08/2015 Service 3237 UPDATE OR MODIFY MACHINE CUST WANTS PRIMARY AIR FILTER SENT EVERY 250 HOURS

01/08/2015 Service 3237 RENTAL OF SOS


MACHINE

MACHINE WAS OVERFILLING THE CRANKCASE WITH OIL ANDDUMPING OUT BLOWBY TUBE. IT WAS DEEMED NECESSARY TO

PROVIDE A LOANER MACHINE WHILE REPAIRS WERE BEING MADE.ORIG WO HA31587



MACHINE




MACHINE




MACHINE



01/28/2015 Service 3246 VALVE JOB MACHINE

CUSTOMER COMPLAINT: THE MOLDBOARD HAD CUTTING EDGESTHAT THE CUSTOMER WANTED BACK. CAUSE OF FAILURE: IT WAS THE

CUSTOMERS OLD MACHINE THAT THEY TRADED IN. RESULTANTDAMAGE: THE CUTTING EDGES HAD TO BE SWAPPED. REPAIR PROCESS

COMMENTS: FIRST REMOVED THE CUSTOMERS CUTTING EDGES OFFTHE MACHINE. THEN HAD TO REMOVE SPACERS THAT HAD BEEN

INSTALLED INTO THE HOLES FOR SMALLER BOLT. THEN INSTALLED THECUTTING EDGES OFF THE CUSTOMERS NEW MACHINE ONTO THEMACHINE THAT CUSTOMER TRADED IN. CUSTOMER COMPLAINT:

CLEAN MACHINE. REPAIR PROCESS COMMENTS: I PRESSURE WASHEDTHE MACHINE ON THE OUTSIDE AND THE ENGINE COMPARTMENTS. I

THAN CLEANED THE INSIDE OF THE MACHINE, AND CLEANED THEWINDOWS.

02/25/2015 Parts 0

24/57

03/04/2015 Service 3257TROUBLESHOOT TRANSMISSION

OIL FILTER

CUSTOMER COMPLAINT: MACHINE HAD BAD OIL LEAK FROM AROUNDTHE TRANSMISSION FILTER. CAUSE OF FAILURE: SEAL LEAKING OIL

SEAL. RESULTANT DAMAGE: NEW 7M8485 SEAL REPAIR PROCESSCOMMENTS: I STARTED MACHINE AND IT APPEARED THAT THE FILTER

SEAL WAS LEAKING . I WENT TO CHECKING AND IT WAS FOUND THE7M8485 SEAL ON THE TEE FITTING WAS LEAKING .




SEAL. RESULTANT DAMAGE: NEW 7M8485 SEAL REPAIR PROCESSCOMMENTS: I REMOVED THE TRANSMISSION FILTER TO GAIN ACCESS

TO THE FITTING. I REMOVED THE TOP TUBE AND THEN I REMOVEDTHE BOTTOM TUBE. I REMOVED THE FITTING AND INSTALLED NEW

7M8485 SEAL ON FITTING AND INSTALLED THE FITTING. I INSTALLEDNEW SEALS ON TUBES. AND TIGHTENED .I INSTALLED NEW FILTER ANDNEW SEAL ON FILTER. I STARTED MACHINE AND IT DIDN'T SEEM TO BE

LEAKING. I HAD FRANK RUN MACHINE DOWN THE ROAD COUPLEMILES TO SEE IF IT WAS LEAKING. I CHECKED AND ALL WAS STILL DRY. I

CHECKED THE OIL LEVEL AND IT WAS IN THE GO RANGE .

03/04/2015 Service 3257TROUBLESHOOT TRANSMISSION

OIL FILTER


SEAL. RESULTANT DAMAGE: NEW 7M8485 SEAL REPAIR PROCESSCOMMENTS: I STARTED MACHINE AND IT APPEARED THAT THE FILTER

SEAL WAS LEAKING . I WENT TO CHECKING AND IT WAS FOUND THE7M8485 SEAL ON THE TEE FITTING WAS LEAKING .




SEAL. RESULTANT DAMAGE: NEW 7M8485 SEAL REPAIR PROCESSCOMMENTS: I REMOVED THE TRANSMISSION FILTER TO GAIN ACCESS

TO THE FITTING. I REMOVED THE TOP TUBE AND THEN I REMOVEDTHE BOTTOM TUBE. I REMOVED THE FITTING AND INSTALLED NEW

7M8485 SEAL ON FITTING AND INSTALLED THE FITTING. I INSTALLEDNEW SEALS ON TUBES. AND TIGHTENED .I INSTALLED NEW FILTER ANDNEW SEAL ON FILTER. I STARTED MACHINE AND IT DIDN'T SEEM TO BE

LEAKING. I HAD FRANK RUN MACHINE DOWN THE ROAD COUPLEMILES TO SEE IF IT WAS LEAKING. I CHECKED AND ALL WAS STILL DRY. I

CHECKED THE OIL LEVEL AND IT WAS IN THE GO RANGE .


03/13/2015 Parts 0

03/27/2015 Service 3331 USED EQUIPMENT MACHINE

CUSTOMER COMPLAINT: CLEAN AND CHECK OVER. CAUSE OFFAILURE: MACHINE WAS OUT ON LOANER TO PIKE COUNTY HIGHWAY

WHILE THERE MACHINE WAS GETTING REPAIRED. RESULTANTDAMAGE: MACHINE WAS DIRTY. REPAIR PROCESS COMMENTS:

PRESSURE WASHED OUT SIDE OF MACHINE AND CLEANED INSIDE OFMACHINE CAB. FOUND NO DAMAGE TO MACHINE AND FLUIDS ALL

CHECKED OK.

05/19/2015 Service 3335 REPLACE BATTERY

CUSTOMER COMPLAINT: MACHINE WOULD NOT CRANK OVER CAUSEOF FAILURE: BAD BATTERIES RESULTANT DAMAGE: REPLACE

BATTERIES REPAIR PROCESS COMMENTS: SEG 01- I TRIED TO STARTTHE MACHINE AND IT WOULD NOT CRANK OVER. I TESTED THE

BATTERIES AND 1 BATTERY TESTED BAD AND THE OTHER BATTERYWAS WEAK. I REMOVED THE OLD BATTERIES AND CLEANED OUT THE

BATTERY PLATFORM AREA. I THEN INSTALLED A NEW SET OFBATTERIES IN THE MACHINE, CLEANED THE CABLES AND THEN

INSTALLED THE BATTERY CABLES. I TRIED TO START THE MACHINEAND ALL WORKED GOOD.

06/02/2015 Parts 0

08/20/2015 Service 3590 VALVE JOB MACHINE

CUSTOMER COMPLAINT: THE MACHINE CAME IN OFF RENT ANDNEEDED TO BE CLEANED. CAUSE OF FAILURE: THE MACHINE NEEDED

TO BE WASHED AND THE CAB CLEANED. RESULTANT DAMAGE: THEMACHINE WAS WASHED AND THE CAB WAS BLEW OUT. REPAIR

PROCESS COMMENTS: FIRST BLEW THE CAB OUT AND WIPED DOWNTHE SURFACES. THEN WASHED THE MACHINE OFF WITH THE HIGHVOLUME HOSE. THEN PARKED THE MACHINE ON THE FRONT LINE.

08/31/2015 Service 3590 PERFORM PM-2 500 HR

CUSTOMER COMPLAINT: PERFORM 500 HOURS SERVICE ON MACHINE.CAUSE OF FAILURE: NONE. RESULTANT DAMAGE: NONE RIGHT NOW.MACHINE IS NOT MISSING OR LOW ON POWER. I WAS TOLD TO WAIT

ON REPAIR UNTIL AFTER SAMPLE RESULTS COME BACK. REPAIRPROCESS COMMENTS: I STARTED BY TAKING ALL OF MY OIL SAMPLES. II STARTED BY TAKING ALL OF MY OIL SAMPLES. I THEN CHANGED THEENGINE OIL AND FILTER. I THEN REMOVED SIDE PANELS TO CHANGE

THE FUEL FILTERS AND FOUND THAT THE FUEL IS BLACK. I CALLEDGREG AND HE BELIEVED THAT ENGINE OIL IS HIGHLY UNLIKELY TO BE

IN THE FUEL. HE RECOMMENDED WE TAKE A FUEL SAMPLE SO IDIDCHANGED THE FUEL FILTERS AND REINSTALLED THE SIDE PANELS. ITHEN CHANGED THE HYDRAULIC AND TRANSMISSION FILTERS. I THEN

CHANGED THE IMPLEMENT CONTROL FILTERS. I THEN STARTEDMACHINE AND TOPPED OFF THE HYDRAULIC OIL. I THEN CHANGEDTHE CAB FILTERS AND THE ENGINE FILTERS. THANKS!!! CORY COOK

10/27/2015 Parts 0

11/03/2015 Parts 0

11/04/2015 Parts 0

25/57

11/06/2015 Service 0 TROUBLESHOOT FUEL SYSTEM

CUSTOMER COMPLAINT: FUEL WAS VERY BLACK WHEN CHANGINGTHE FUEL FILTERS. REPAIR PROCESS COMMENTS: WHEN WE WERE

CHANGING THE FUEL FILTERS WHILE DOING A SERVICE ON THEENGINE WE NOTICED THE FUEL WAS REALLY BLACK. WE

TROUBLESHOOTED THIS A LITTLE BIT AND THEN DECIDED WE NEEDEDTO TAKE A FUEL SAMPLE ON THE MACHINE AND SENT TO CEDAR

RAPIDS. THE FUEL SAMPLE CAME CLOUDY BUT ACCEPTABLE. THEMACHINE GOT SENT OUT THE NEXT DAY FOR LOANER.


CUSTOMER COMPLAINT: WANTED PM1 SERVICE DONE ON MACHINE.CAUSE OF FAILURE: N/A RESULTANT DAMAGE: N/A REPAIR PROCESS

COMMENTS: DID PM1 SERVICE ON MACHINE, GREASED AND LOOKEDOVER. CHANGED THE OUTER ENGINE AIR FILTER AND THE OTHER AIRFILTERS WHERE GOOD. DID A TA1 VISUAL INSPECTION ON MACHINE.

11/07/2015 Service 3874 UPDATE OR MODIFY MACHINE NOT INCLUDED IN FLAT RATE


11/13/2015 Service 3889 INSTALL WINDSHIELD GUARD

CUSTOMER COMPLAINT: WANTS BACK UP CAMERA INSTALLED ONMACHINE CAUSE OF FAILURE: NO BACK UP CAMERA ON THE MACHINE

RESULTANT DAMAGE: NEEDS BACK UP CAMERA REPAIR PROCESSCOMMENTS: I WENT TO THE MACHINE TO INSTALL THE BACK UP

CAMERA. I INSTALLED THE NEW EYE ON THE BACK OF THE MACHINE. IRAN THE FIRST CABLE FROM THE EYE TO THE LEFT REAR FRAME. ITHEN RAN ANOTHER CABLE FROM THE LEFT REAR FRAME TO THE

BACK OF THE CAB. I HAD TO REMOVE THE KNOCK OUT FROMMACHINE. I THEN HAD TO GRIND THE HOLE A LITTLE BIT TO GET THE

CONNECTOR TO GO THROUGH THE HOLE. I INSTALLED THECONNECTOR IN THE CAB AND THEN HOOKED THE CABLE TO THE

BACK OF THE CAB. I TIED THE CABLE ALL UP SO IT WOULDN'T MOVE ORRUB. I THEN RAN A CABLE FROM INSIDE THE CAB UP TO WHERE THE

MONITOR MOUNTS IN THE TOP FRONT OF THE CAB. I HAD TO LOWERTHE HEAD LINER DOWN SOME TO GET THE POWER WIRE FOR THECAMERA AND RUN THE CABLE. I MOUNTED THE CAMERA TO THE

BRACKET AND THEN MOUNTED IT TO THE MACHINE. I HOOKED THECABLE UP AND THE POWER WIRE.

11/13/2015 Service 3889 INSTALL LIGHTS

CUSTOMER COMPLAINT: WANTS REAR RIPPER LIGHTS INSTALLED ONMACHINE CAUSE OF FAILURE: DOES NOT HAVE LIGHTS RESULTANTDAMAGE: HARD TO SEE BACKING UP REPAIR PROCESS COMMENTS:THE MACHINE DID NOT HAVE LIGHTS ON THE BACK OF IT. I FOUND

THE WIRING HARNESS ZIP TIED UP ON THE I FOUND THE WIRINGHARNESS ZIP TIED UP ON THE INSIDE OF THE REAR PANELS. I PUT THE

HARNESS THROUGH THE HOLE AND INSTALLED A GROMMET. IREMOVED THE BOLTS THAT WERE IN THE HOLES FOR THE BRACKETS

AND INSTALLED LONGER BOLTS WITH THE BRACKETS TO THEMACHINE. I INSTALLED THE LIGHTS TO THE BRACKETS AND PLUGGED

THEM IN. I TURNED THE LIGHTS ON AND ADJUSTED THEM SO THEYWERE EVEN. THANK YOU TROY THANK YOU TROY ECHTERNACHT


11/19/2015 Parts 0

12/02/2015 Parts 0

02/13/2016 Service 4076TROUBLESHOOT ELECTRIC

STARTING MOTOR

CUSTOMER COMPLAINT: MACHINE WON'T START. CAUSE OF FAILURE:BATTERIES LOW AND FUEL GELLED. RESULTANT DAMAGE: MACHINE

STARTED, RAN JUST A FEW MINUTES AND DIED. THEN THE BATTERIESWERE LOW AND THE STARTER WAS WEAK. REPAIR PROCESS

COMMENTS: RON HAD ME GO LOOK AT THE MACHINE. WHEN I GOTTHERE THE OPERATOR HAD THE CHARGER ON THE MACHINE

CHARGING THE BATTERIES. I PULLED THE FUEL FILTERS OFF AND THEYLOOKED OK. I HAD NEW ONES WITH ME SO I PUT THEM ON. THE

BATTERIES WERE DOWN SO WE LET THEM CHARGE FOR A WHILE. WEDID PRIME THE FUEL AND THE TRANSFER PUMP WORKED GOOD. I

CHECKED THE CODES WITH ET AND FOUND A 3409 CODE IN THEENGINE. I CALLED GREG TO TALK WITH HIM AND WE HAD TO CALL CAT

TO VERIFY WHAT IT MEANT. WE WERE ON THE PHONE WITH THEMFOR A HOUR. THE MACHINE STARTED VERY SLOWLY THE OPERATOR

SAID THAT IS HOW IT ALWAYS DID AND THAT THEY HAD ALREADY PUTNEW BATTERIES IN AND THAT DID NOT FIX IT. I TOLD HIM I WAS GOINGGET A STARTER AND MAKE SURE ON THE SWITCH BUT I WAS GOING TO

HEAD BACK BECAUS

02/13/2016 Service 4076REPAIR CLEAN EMMISSIONS

MODULE

CUSTOMER COMPLAINT: MACHINE WON'T START. CAUSE OF FAILURE:BATTERIES LOW AND FUEL GELLED. RESULTANT DAMAGE: MACHINESTARTED RAN JUST A FEW MINUTES AND DIED. THEN THE BATTERIES

WERE LOW AND THE STARTER WAS WEAK. REPAIR PROCESSCOMMENTS: RON HAD ME GO LOOK AT THE MACHINE. I WENT TO THECOUNTY SHED AND MET TOM THERE. HE GOT IN THE TRUCK WITH ME

AND SHOWED ME HOW TO GET TO HIS HOUSE WHICH IS WERE THEGRADER WAS LOCATED. TOM TOLD ME THAT HE HAD STARTED THEMACHINE AND WAS GOING TO PULL IT OUT OF THE SHED TO LET IT

WARM UP AND IT DIED. THEN IT WOULD NOT RESTART. HE HAD PUT ACHARGER ON IT AND LET IT CHARGE WHILE I DROVE UP THERE. WHENWE GOT THERE HE HAD THE CHARGER ON ONE BATTERY. I TRIED TOSTART IT AND THE MACHINE WOULD NOT TURN OVER VERY WELL. I

LOOKED AT THE CHARGER AND FOUND IT HAD A 24 VOLT SETTING SO IHOOKED IT TO BOTH BATTERIES AND TOLD TOM WE WOULD EAT

LUNCH AND LET IT CHARGE HE SAID OK. WE LET IT CHARGE AND I PUTNEW FUEL FILTERS ON IT. I ALSO USED ET TO CHECK THE CODES. IT

HAD

26/57


ELECTRIC STARTING MOTOR

CUSTOMER COMPLAINT: MACHINE CRANKS OVER SLOWLY. CAUSE OFFAILURE: STARTER BAD. RESULTANT DAMAGE: MACHINE WOULD NOTCRANK FAST ENOUGH TO START WELL. REPAIR PROCESS COMMENTS: IWAS THERE LOOKING AT THE MACHINE FOR NOT STARTING AND THE

CUSTOMER TOLD ME THAT IT HAD NEVER CRANKED VERY WELL. ITOLD HIM I WOULD BRING A STARTER BACK WHEN I BROUGHT THE

BALANCE VALVE BACK. I GOT THERE AND REMOVED THE SIDE PANELFROM THE MACHINE AND TURNED THE MASTER SWITCH OFF. I

UNHOOKED THE WIRES TO THE STARTER AND REMOVED ONE FUELLINE TO GET ROOM TO REMOVE THE STARTER. I REMOVED THE

MOUNT BOLTS AND REMOVED THE STARTER. I SWAPPED THESOLENOID BRACKET TO THE NEW SOLENOID AND MADE SURE THEHEAD WAS TURNED THE RIGHT WAY. I PUT A NEW GASKET ON THESTARTER AND CLEANED THE OLD GASKET OFF OF THE FLYWHEEL

HOUSING AND PUT NEW STARTER IN AND HOOKED IT UP. TOMSTARTED THE MACHINE AND SAID IT HAD NEVER SOUNDED THAT

GOOD.


02/13/2016 Service 4076TROUBLESHOOT ELECTRIC

STARTING MOTOR

CUSTOMER COMPLAINT: MACHINE WON'T START. CAUSE OF FAILURE:BATTERIES LOW AND FUEL GELLED. RESULTANT DAMAGE: MACHINE

STARTED, RAN JUST A FEW MINUTES AND DIED. THEN THE BATTERIESWERE LOW AND THE STARTER WAS WEAK. REPAIR PROCESS

COMMENTS: RON HAD ME GO LOOK AT THE MACHINE. WHEN I GOTTHERE THE OPERATOR HAD THE CHARGER ON THE MACHINE

CHARGING THE BATTERIES. I PULLED THE FUEL FILTERS OFF AND THEYLOOKED OK. I HAD NEW ONES WITH ME SO I PUT THEM ON. THE

BATTERIES WERE DOWN SO WE LET THEM CHARGE FOR A WHILE. WEDID PRIME THE FUEL AND THE TRANSFER PUMP WORKED GOOD. I

CHECKED THE CODES WITH ET AND FOUND A 3409 CODE IN THEENGINE. I CALLED GREG TO TALK WITH HIM AND WE HAD TO CALL CAT

TO VERIFY WHAT IT MEANT. WE WERE ON THE PHONE WITH THEMFOR A HOUR. THE MACHINE STARTED VERY SLOWLY THE OPERATOR

SAID THAT IS HOW IT ALWAYS DID AND THAT THEY HAD ALREADY PUTNEW BATTERIES IN AND THAT DID NOT FIX IT. I TOLD HIM I WAS GOINGGET A STARTER AND MAKE SURE ON THE SWITCH BUT I WAS GOING TO

HEAD BACK BECAUS


MODULE

CUSTOMER COMPLAINT: MACHINE WON'T START. CAUSE OF FAILURE:BATTERIES LOW AND FUEL GELLED. RESULTANT DAMAGE: MACHINESTARTED RAN JUST A FEW MINUTES AND DIED. THEN THE BATTERIES

WERE LOW AND THE STARTER WAS WEAK. REPAIR PROCESSCOMMENTS: RON HAD ME GO LOOK AT THE MACHINE. I WENT TO THECOUNTY SHED AND MET TOM THERE. HE GOT IN THE TRUCK WITH ME

AND SHOWED ME HOW TO GET TO HIS HOUSE WHICH IS WERE THEGRADER WAS LOCATED. TOM TOLD ME THAT HE HAD STARTED THEMACHINE AND WAS GOING TO PULL IT OUT OF THE SHED TO LET IT

WARM UP AND IT DIED. THEN IT WOULD NOT RESTART. HE HAD PUT ACHARGER ON IT AND LET IT CHARGE WHILE I DROVE UP THERE. WHENWE GOT THERE HE HAD THE CHARGER ON ONE BATTERY. I TRIED TOSTART IT AND THE MACHINE WOULD NOT TURN OVER VERY WELL. I

LOOKED AT THE CHARGER AND FOUND IT HAD A 24 VOLT SETTING SO IHOOKED IT TO BOTH BATTERIES AND TOLD TOM WE WOULD EAT

LUNCH AND LET IT CHARGE HE SAID OK. WE LET IT CHARGE AND I PUTNEW FUEL FILTERS ON IT. I ALSO USED ET TO CHECK THE CODES. IT

HAD


ELECTRIC STARTING MOTOR

CUSTOMER COMPLAINT: MACHINE CRANKS OVER SLOWLY. CAUSE OFFAILURE: STARTER BAD. RESULTANT DAMAGE: MACHINE WOULD NOTCRANK FAST ENOUGH TO START WELL. REPAIR PROCESS COMMENTS: IWAS THERE LOOKING AT THE MACHINE FOR NOT STARTING AND THE

CUSTOMER TOLD ME THAT IT HAD NEVER CRANKED VERY WELL. ITOLD HIM I WOULD BRING A STARTER BACK WHEN I BROUGHT THE

BALANCE VALVE BACK. I GOT THERE AND REMOVED THE SIDE PANELFROM THE MACHINE AND TURNED THE MASTER SWITCH OFF. I

UNHOOKED THE WIRES TO THE STARTER AND REMOVED ONE FUELLINE TO GET ROOM TO REMOVE THE STARTER. I REMOVED THE

MOUNT BOLTS AND REMOVED THE STARTER. I SWAPPED THESOLENOID BRACKET TO THE NEW SOLENOID AND MADE SURE THEHEAD WAS TURNED THE RIGHT WAY. I PUT A NEW GASKET ON THESTARTER AND CLEANED THE OLD GASKET OFF OF THE FLYWHEEL

HOUSING AND PUT NEW STARTER IN AND HOOKED IT UP. TOMSTARTED THE MACHINE AND SAID IT HAD NEVER SOUNDED THAT

GOOD.



CUSTOMER COMPLAINT: WANTED PM4 SERVICE DONE ON MACHINE.CAUSE OF FAILURE: N/A RESULTANT DAMAGE: N/A REPAIR PROCESS

COMMENTS: DID PM4 SERVICE ON MACHINE, GREASED AND LOOKEDOVER. CHANGED THE ENGINE AND CAB AIR FILTERS. DID A TA1 VISUAL

INSPECTION ON MACHINE.



CUSTOMER COMPLAINT: WANTED A PM1 SERVICE DONE ONMACHINE. CAUSE OF FAILURE: N/A RESULTANT DAMAGE: N/A REPAIR

PROCESS COMMENTS: DID PM1 SERVICE ON MACHINE, GREASED ANDLOOKED OVER. THE AIR FILTERS WHERE ALL GOOD. DID A TA1 VISUAL



27/57

05/19/2016 Service 4353TROUBLESHOOT CLEANEMMISSIONS MODULE

CUSTOMER COMPLAINT: MACHINE HAS A CODE IN IT FOR EXHAUSTBALANCE SOLENOID VALVE CURRENT BELOW NORMAL CAUSE OFFAILURE: BALANCE SOLENOID IS BAD FOR THE TRUBO CHARGER.

RESULTANT DAMAGE: THROWING A CODE FOR EXHAUST BALANCESOLENOID VALVE CURRENT BELOW NORMAL REPAIR PROCESS

COMMENTS: I DROVE TO THE MACHINE AND WENT THROUGH THETROUBLESHOOTING PROCEDURE FOR THE CODE. I FOUND THE

TURBO BALANCE VALVE WAS BAD. THANKS CHRIS.

05/19/2016 Service 4353REPAIR FOR WARRANTY: CLEAN

EMMISSIONS MODULE



COMMENTS: I OPEN UP THE LEFT SIDE PANNEL ON THE MACHINE ANDREMOVED THE BALANCE VALVE FROM THE ENGINE. I INSTALLED THE

NEW BALANCE VALVE AND THE CODE WENT AWAY. I CLEARED THECODES. THANKS CHRIS.





COMMENTS: I DROVE TO THE MACHINE AND WENT THROUGH THETROUBLESHOOTING PROCEDURE FOR THE CODE. I FOUND THE

TURBO BALANCE VALVE WAS BAD. THANKS CHRIS.

05/19/2016 Service 4353REPAIR FOR WARRANTY: CLEAN

EMMISSIONS MODULE



COMMENTS: I OPEN UP THE LEFT SIDE PANNEL ON THE MACHINE ANDREMOVED THE BALANCE VALVE FROM THE ENGINE. I INSTALLED THE

NEW BALANCE VALVE AND THE CODE WENT AWAY. I CLEARED THECODES. THANKS CHRIS.




PROCESS COMMENTS: DID A PM2 SERVICE ON MACHINE, GREASEDAND LOOKED OVER. CHANGED THE ENGINE AND CAB AIR FILTERS. DID

A TA1 VISUAL INSPECTION ON MACHINE.



CUSTOMER COMPLAINT: THE MACHINE IS THROWING A CODE. CAUSEOF FAILURE: NUMBER 1 INJECTOR WAS BAD AND THROWING A CODEFOR NOT RESPONDING PROPERLY RESULTANT DAMAGE: THROWING

A CODE REPAIR PROCESS COMMENTS: I HOOKED TO THE MACHINEWITH ET AND FOUND A CODE IN THE MACHINE FOR NUMBER 1INJECTOR NOT RESPONDING PROPERLY. I RAN A FUEL SYSTEM

FUNCTIONAL TEST AND THE INJECTOR CAME BACK BAD.


CUSTOMER COMPLAINT: CODE IN THE MACHINE CAUSE OF FAILURE:NUMBER 1 INJECTOR RESULTANT DAMAGE: THROWING A CODE

REPAIR PROCESS COMMENTS: I REMOVED THE VALVE COVER ANDREMOVED THE INJECTOR FROM THE MACHINE. I CLEANED THE BORE

AND SUCKED OFF THE TOP OF THE PISTON. I INSTALLED A NEWINJECTOR AND A NEW QUILL AND LINE. I INSTALLED THE VALVE COVER

AND HOOKED TO THE MACHINE WITH ET. I INSTALLED THE TRIM FILEAND TEST RAN THE MACHINE. I RAN A FUNCTIONAL AND A

VERIFICATION TEST AND THEY BOTH PASSED. THANKS CHRIS



CUSTOMER COMPLAINT: THE MACHINE IS THROWING A CODE. CAUSEOF FAILURE: NUMBER 1 INJECTOR WAS BAD AND THROWING A CODEFOR NOT RESPONDING PROPERLY RESULTANT DAMAGE: THROWING

A CODE REPAIR PROCESS COMMENTS: I HOOKED TO THE MACHINEWITH ET AND FOUND A CODE IN THE MACHINE FOR NUMBER 1INJECTOR NOT RESPONDING PROPERLY. I RAN A FUEL SYSTEM

FUNCTIONAL TEST AND THE INJECTOR CAME BACK BAD.


CUSTOMER COMPLAINT: CODE IN THE MACHINE CAUSE OF FAILURE:NUMBER 1 INJECTOR RESULTANT DAMAGE: THROWING A CODE

REPAIR PROCESS COMMENTS: I REMOVED THE VALVE COVER ANDREMOVED THE INJECTOR FROM THE MACHINE. I CLEANED THE BORE

AND SUCKED OFF THE TOP OF THE PISTON. I INSTALLED A NEWINJECTOR AND A NEW QUILL AND LINE. I INSTALLED THE VALVE COVER

AND HOOKED TO THE MACHINE WITH ET. I INSTALLED THE TRIM FILEAND TEST RAN THE MACHINE. I RAN A FUNCTIONAL AND A

VERIFICATION TEST AND THEY BOTH PASSED. THANKS CHRIS



CUSTOMER COMPLAINT: # 2 INJECTOR NOT RESPONDING PROPERLYAND LIGHT ON CAUSE OF FAILURE: # 2 INJECTOR FAILING RESULTANT

DAMAGE: # 2 INJECTOR NEEDS REPLACED REPAIR PROCESSCOMMENTS: I WENT TO THE MACHINE AND THERE WAS A CODE FORTHE # 2 INJECTOR NOT RESPONDING PROPERLY AND THE LIGHT WAS

ON. THE INJECTOR NEEDS TO BE REPLACED. THANK YOU TROYECHTERNACHT

28/57


INJECTOR


DAMAGE: # 2 INJECTOR NEEDS REPLACED REPAIR PROCESSCOMMENTS: I WENT TO THE MACHINE AND BLEW THE DIRT OFF THEENGINE SO I COULD REMOVE VALVE COVER. I REMOVED THE VALVE

COVER AND THEN UNHOOKED THE INJECTOR. I REMOVED THE FUELLINE AND THEN REMOVED THE QUILL TUBE. I REMOVED THE

INJECTOR FROM THE HEAD. I CLEANED THE BORE UP AND SUCKEDTHE FUEL OUT OF THE CYLINDER. I INSTALLED THE INJECTOR AND

BOLTED IT DOWN WITH NEW BOLT. I INSTALLED THE NEW QUILL TUBEAND USED NEW NUT TO TORQUE IT DOWN. I INSTALLED THE NEW LINE

AND PLUGGED INJECTOR IN. I CLEANED UP THE VALVE COVERMOUNTING SURFACE AND INSTALLED THE VALVE COVER. I BOLTED IT

DOWN AND THEN HOOKED UP LINES I HAD OFF TO REMOVE VALVECOVER. I PUT THE NEW TRIM CODE IN THE ECM FOR THE INJECTOR. ISTARTED THE MACHINE AND CLEARED THE CODES. I RUN THE FUEL

SYSTEM FUNCTIONAL TEST AND THEN RAN THE VERIFICATION TEST.THE ACTI



DAMAGE: # 2 INJECTOR NEEDS REPLACED REPAIR PROCESSCOMMENTS: I WENT TO THE MACHINE AND THERE WAS A CODE FORTHE # 2 INJECTOR NOT RESPONDING PROPERLY AND THE LIGHT WAS

ON. THE INJECTOR NEEDS TO BE REPLACED. THANK YOU TROYECHTERNACHT


INJECTOR


DAMAGE: # 2 INJECTOR NEEDS REPLACED REPAIR PROCESSCOMMENTS: I WENT TO THE MACHINE AND BLEW THE DIRT OFF THEENGINE SO I COULD REMOVE VALVE COVER. I REMOVED THE VALVE

COVER AND THEN UNHOOKED THE INJECTOR. I REMOVED THE FUELLINE AND THEN REMOVED THE QUILL TUBE. I REMOVED THE

INJECTOR FROM THE HEAD. I CLEANED THE BORE UP AND SUCKEDTHE FUEL OUT OF THE CYLINDER. I INSTALLED THE INJECTOR AND

BOLTED IT DOWN WITH NEW BOLT. I INSTALLED THE NEW QUILL TUBEAND USED NEW NUT TO TORQUE IT DOWN. I INSTALLED THE NEW LINE

AND PLUGGED INJECTOR IN. I CLEANED UP THE VALVE COVERMOUNTING SURFACE AND INSTALLED THE VALVE COVER. I BOLTED IT

DOWN AND THEN HOOKED UP LINES I HAD OFF TO REMOVE VALVECOVER. I PUT THE NEW TRIM CODE IN THE ECM FOR THE INJECTOR. ISTARTED THE MACHINE AND CLEARED THE CODES. I RUN THE FUEL

SYSTEM FUNCTIONAL TEST AND THEN RAN THE VERIFICATION TEST.THE ACTI


08/27/2016 Service 4714 TROUBLESHOOT WATER PUMP

CUSTOMER COMPLAINT: WAS GRADING AND THE COOLANT RAN OUTOF MACHINE . CAUSE OF FAILURE: INTERNANALLY BEARING NOISE.

RESULTANT DAMAGE: NEW BEARING REPAIR PROCESS COMMENTS: IWENT TO MACHINE AND THE OPERATOR SAID THAT HE WAS GRADINGALONG AND THE COOLANT RAN OUT PRETTY FAST. HE SHUT MACHINE

OFF. I DRAINED THE REST OF THE COOLANT AND THEN I REMOVEDTHE FRONT COVER . I ALSO REMOVED THE ALTERNATOR AND THE

BRACKETS. I REMOVED THE WATER PUMP AND AND I CLEANED THEMOUNTING SURFACE. IT WAS REAL MUDDY THAT DAY. I CAME BACKTHE NEXT DAY AND I INSTALLED THE NEW WATER PUMP AND SEALS. I

INSTALLED NEW BELT ALSO BECAUSE IT WAS GETTING LOT OF CRACKSAND TOM ASK TIM AND HE SAID TO REPLACE. I INSTALLED THE

ALTERNATOR AND THE BRACKETS . THEY HAD LOST ALMOST ALLCOOLANT . I TOOK 10 GALLON AND IT USED IT ALL. I INSTALLED THE

FRONT COVER. TOM TOOK MACHINE AND RAN . HE CAME BACK ANDIT WAS ALL FINE.

08/27/2016 Service 4714 TROUBLESHOOT WATER PUMP

CUSTOMER COMPLAINT: WAS GRADING AND THE COOLANT RAN OUTOF MACHINE . CAUSE OF FAILURE: INTERNANALLY BEARING NOISE.

RESULTANT DAMAGE: NEW BEARING REPAIR PROCESS COMMENTS: IWENT TO MACHINE AND THE OPERATOR SAID THAT HE WAS GRADINGALONG AND THE COOLANT RAN OUT PRETTY FAST. HE SHUT MACHINE

OFF. I DRAINED THE REST OF THE COOLANT AND THEN I REMOVEDTHE FRONT COVER . I ALSO REMOVED THE ALTERNATOR AND THE

BRACKETS. I REMOVED THE WATER PUMP AND AND I CLEANED THEMOUNTING SURFACE. IT WAS REAL MUDDY THAT DAY. I CAME BACKTHE NEXT DAY AND I INSTALLED THE NEW WATER PUMP AND SEALS. I

INSTALLED NEW BELT ALSO BECAUSE IT WAS GETTING LOT OF CRACKSAND TOM ASK TIM AND HE SAID TO REPLACE. I INSTALLED THE

ALTERNATOR AND THE BRACKETS . THEY HAD LOST ALMOST ALLCOOLANT . I TOOK 10 GALLON AND IT USED IT ALL. I INSTALLED THE

FRONT COVER. TOM TOOK MACHINE AND RAN . HE CAME BACK ANDIT WAS ALL FINE.

08/27/2016 Service 4714 WEEKLY INSPECTION MACHINE




PROCESS COMMENTS: DID A PM1 SERVICE ON MACHINE AND LOOKEDOVER. CHECKED THE ENGINE AND CAB AIR FILTERS. DID A TA1 VISUAL



29/57

10/01/2016 Service 4921 REPAIR AIR CONDITIONER

CUSTOMER COMPLAINT: AC WORKS PART TIME CAUSE OF FAILURE:PINS AT LOW PRESSURE SWITCH CORRODED AND COMPRESSOR

CLUTCH WEAK RESULTANT DAMAGE: AFTER AC WAS RUN THE HEATWOULD BUILD UP ENOUGH RESISTANCE AND WOULD NOT LET

VOLTAGE GO THROUGH LETTING THE AC WORK REPAIR PROCESSCOMMENTS: I WENT TO THE MACHINE AND CUSTOMER HAD ITRUNNING ABOUT AN HOUR WITH AC ON BUT NOT WORKING. I

HOOKED GAUGES ON THE AC AND THE AC WAS NOT RUNNING. IUNPLUGGED THE AC AND CHECKED VOLTAGE AND THERE WAS

VOLTAGE AT THE WIRES. I CUT THE ENDS OFF AND PUT NEW ENDS ONTHE WIRES AND PUT THEM BACK IN CONNECTORS. AFTER DOING THEFIRST CONNECTOR FOR THE LOW PRESSURE SWITCH THE AC STARTED

WORKING. I HAD CUSTOMER SHUT MACHINE OFF THEN AND IREPLACED THE ENDS ON THE OTHER TWO CONNECTIONS. I STARTED

THE MACHINE UP AND THE AC WAS WORKING GOOD. THE ACWORKED FOR A COUPLE OF HOURS AND QUIT AGAIN. I WENT BACK

TO MACHINE AND HE HAD IT WHERE IT HAD QUIT AGAIN AND ICHECKED AND HAD VOLTAGE AND GROUND AT THE COMPRESSOR

AND THE


11/04/2016 Parts 0

11/08/2016 Parts 0

11/08/2016 Parts 0


--------------------------------------- CUSTOMER COMPLAINT WANTED A PM3SERVICE DONE ON MACHINE WANTED A PM3 SERVICE DONE ON

MACHINE ---------------------------------------- CAUSE OF FAILURE N/A N/A ---------------------------------------- CORRECTION DID A PM3 SERVICE ON

MACHINE GREASED AND LOOKED DID A PM3 SERVICE ON MACHINEGREASED AND LOOKED OVER. CHANGED THE ENGINE AND CAB AIR

FILTERS. DID A TA1 VISUAL INSPECTION ON MACHINE. ---------------------------------------- CONTINGENT DAMAGE IF ANY N/A N/A ---------------------------------------- COMPLICATIONS IF ANY N/A N/A ----------------------------------------

11/11/2016 Service 5093 UPDATE OR MODIFY MACHINE

--------------------------------------- CUSTOMER COMPLAINT ADDITIONALPARTS FOR MACHINE ADDITIONAL PARTS FOR MACHINE -------------------

--------------------- CAUSE OF FAILURE ----------------------------------------CORRECTION ---------------------------------------- CONTINGENT DAMAGE IF

ANY ---------------------------------------- COMPLICATIONS IF ANY ----------------------------------------

11/12/2016 Service 5068 TROUBLESHOOT REGENERATION

--------------------------------------- CUSTOMER COMPLAINT THE MACHINE ISTHROWING A CODE FOR 5000 HR SERVICE ON THE DPF. ---------------------------------------- CAUSE OF FAILURE DPF NEEDS RE[PLACED DUE TO 5000HR ---------------------------------------- CORRECTION I REMOVED THE HOODFROM THE MACHINE AND REMOVED THE EXHAUST PIPE. I REMOVEDTHE CLAMPS FROM THE OLD DPF AND REMOVED THE DPF FROM THE

MACHINE. I INSTALLED THE NEW DPF WITH NEW CLAMPS ANDINSTALLED THE HOOD. I HOOKED TO THE MACHINE WITH ET AND SETTHE SERVICE ASH METER. THANKS CHRIS. ----------------------------------------

CONTINGENT DAMAGE IF ANY NA ----------------------------------------COMPLICATIONS IF ANY NA ----------------------------------------


REGENERATION

--------------------------------------- CUSTOMER COMPLAINT 5000 HR SERVICEON THE DPF 5000 HR SERVICE ON THE DPF ---------------------------------------

- CAUSE OF FAILURE 5000 HRS 5000 HRS ----------------------------------------CORRECTION I REMOVED THE OLD DPF FROM THE MACHINE AND I

REMOVED THE OLD DPF FROM THE MACHINE AND INSTALLED A NEWONE. I RESET THE SERVICE ASH METER. THANKS CHRIS. ---------------------------------------- CONTINGENT DAMAGE IF ANY NA NA -----------------------------

----------- COMPLICATIONS IF ANY NA NA ----------------------------------------


--------------------------------------- CUSTOMER COMPLAINT THE MACHINE ISTHROWING A CODE FOR 5000 HR SERVICE ON THE DPF. ---------------------------------------- CAUSE OF FAILURE DPF NEEDS RE[PLACED DUE TO 5000HR ---------------------------------------- CORRECTION I REMOVED THE HOODFROM THE MACHINE AND REMOVED THE EXHAUST PIPE. I REMOVEDTHE CLAMPS FROM THE OLD DPF AND REMOVED THE DPF FROM THE

MACHINE. I INSTALLED THE NEW DPF WITH NEW CLAMPS ANDINSTALLED THE HOOD. I HOOKED TO THE MACHINE WITH ET AND SETTHE SERVICE ASH METER. THANKS CHRIS. ----------------------------------------

CONTINGENT DAMAGE IF ANY NA ----------------------------------------COMPLICATIONS IF ANY NA ----------------------------------------


REGENERATION

--------------------------------------- CUSTOMER COMPLAINT 5000 HR SERVICEON THE DPF 5000 HR SERVICE ON THE DPF ---------------------------------------

- CAUSE OF FAILURE 5000 HRS 5000 HRS ----------------------------------------CORRECTION I REMOVED THE OLD DPF FROM THE MACHINE AND I

REMOVED THE OLD DPF FROM THE MACHINE AND INSTALLED A NEWONE. I RESET THE SERVICE ASH METER. THANKS CHRIS. ---------------------------------------- CONTINGENT DAMAGE IF ANY NA NA -----------------------------

----------- COMPLICATIONS IF ANY NA NA ----------------------------------------

11/12/2016 Service 5068 TRAVEL TO/FROM MACHINE DROVE TO THE MACHINE

30/57



MACHINE ---------------------------------------- CAUSE OF FAILURE N/A N/A ---------------------------------------- CORRECTION DID A TA1 VISUAL INSPECTION

ON MACHINE AND LOOKED DID A TA1 VISUAL INSPECTION ONMACHINE AND LOOKED OVER. CHECKED THE CAB AND ENGINE AIRFILTERS, OVER. CHECKED THE CAB AND ENGINE AIR FILTERS, THEY

WHERE GOOD. DID A TA1 VISUAL INSPECTION ON MACHINE. ---------------------------------------- CONTINGENT DAMAGE IF ANY N/A N/A ---------------------------------------- COMPLICATIONS IF ANY N/A N/A -------------------------------

---------


--------------------------------------- CUSTOMER COMPLAINT DID NOT USEPARTS, FILTERS WHERE GOOD. DID NOT USE PARTS, FILTERS WHERE

GOOD. ---------------------------------------- CAUSE OF FAILURE ---------------------------------------- CORRECTION ---------------------------------------- CONTINGENTDAMAGE IF ANY ---------------------------------------- COMPLICATIONS IF ANY -

---------------------------------------

04/13/2017 Service 5587TROUBLESHOOT

PARKING/SECONDARY BRAKE

--------------------------------------- CUSTOMER COMPLAINT THE PARKINGBRAKE LIGHT STAYS ON ---------------------------------------- CAUSE OF

FAILURE PARKING BRAKE PRESSURE SWITCH IS SHORTED OUT ---------------------------------------- CORRECTION I HOOKED TO THE MACHINE WITH

ET AND CHECKED FOR CODES. I RAN THE MACHINE AND CHECKED THESTATUS, THE BRAKE PRESSURE SWITCH WAS READING LOW. I

CHECKED THE PRESSURE AND IT WAS OK. I FOUND THE BRAKE SWITCHWAS SHORTED AND I REPLACED IT. THANKS CHRIS. ---------------------------------------- CONTINGENT DAMAGE IF ANY NA ---------------------------------------

- COMPLICATIONS IF ANY NA ----------------------------------------



--------------------------------------- CUSTOMER COMPLAINT THE PARKINGBRAKE WOULD STAY ON. ---------------------------------------- CAUSE OF

FAILURE PARK BRAKE PRESSURE SWITCH. ----------------------------------------CORRECTION I FOUND THE PARK BRAKE SWITCH WAS SHORTED. I

REMOVED THE OLD SWITCH AND INSTALLED THE NEW ONE. I TESTEDOPERATION OF THE PARKING BRAKE AND LIGHT WOULD GO OFF/ON

AS IT SHOULD. THANKS CHRIS. ----------------------------------------CONTINGENT DAMAGE IF ANY NA ----------------------------------------

COMPLICATIONS IF ANY NA ----------------------------------------

04/13/2017 Service 5587TROUBLESHOOT


--------------------------------------- CUSTOMER COMPLAINT THE PARKINGBRAKE LIGHT STAYS ON ---------------------------------------- CAUSE OF

FAILURE PARKING BRAKE PRESSURE SWITCH IS SHORTED OUT ---------------------------------------- CORRECTION I HOOKED TO THE MACHINE WITH

ET AND CHECKED FOR CODES. I RAN THE MACHINE AND CHECKED THESTATUS, THE BRAKE PRESSURE SWITCH WAS READING LOW. I

CHECKED THE PRESSURE AND IT WAS OK. I FOUND THE BRAKE SWITCHWAS SHORTED AND I REPLACED IT. THANKS CHRIS. ---------------------------------------- CONTINGENT DAMAGE IF ANY NA ---------------------------------------

- COMPLICATIONS IF ANY NA ----------------------------------------



--------------------------------------- CUSTOMER COMPLAINT THE PARKINGBRAKE WOULD STAY ON. ---------------------------------------- CAUSE OF

FAILURE PARK BRAKE PRESSURE SWITCH. ----------------------------------------CORRECTION I FOUND THE PARK BRAKE SWITCH WAS SHORTED. I

REMOVED THE OLD SWITCH AND INSTALLED THE NEW ONE. I TESTEDOPERATION OF THE PARKING BRAKE AND LIGHT WOULD GO OFF/ON

AS IT SHOULD. THANKS CHRIS. ----------------------------------------CONTINGENT DAMAGE IF ANY NA ----------------------------------------

COMPLICATIONS IF ANY NA ----------------------------------------



--------------------------------------- CUSTOMER COMPLAINT WANTED A PM2SERVICE DONE ON MACHINE ---------------------------------------- CAUSE OFFAILURE N/A ---------------------------------------- CORRECTION I DID A PM2SERVICE ON MACHINE AND LOOKED OVER. I CHANGED THE ENGINE

AIR FILTERS. THE CAB FILTERS WERE GOOD. I DID A TA1 VISUALINSPECTION ON MACHINE AND DID A STATUS DOWNLOAD. ---------------------------------------- CONTINGENT DAMAGE IF ANY ------------------------------

---------- COMPLICATIONS IF ANY ----------------------------------------


--------------------------------------- CUSTOMER COMPLAINT ---------------------------------------- CAUSE OF FAILURE ----------------------------------------

CORRECTION CHANGED ENGINE AIR FILTERS. CAB FILTERS WHERECHANGED ENGINE AIR FILTERS. CAB FILTERS WHERE GOOD ---------------------------------------- CONTINGENT DAMAGE IF ANY ------------------------------

---------- COMPLICATIONS IF ANY ----------------------------------------


--------------------------------------- CUSTOMER COMPLAINT THE MACHINEHAS A CODE IN IT FOR NUMBER 4 INJECTOR NOT RESPONDING

PROPERLY. ---------------------------------------- CAUSE OF FAILURE NUMBER 4INJECTOR IS NOT WORKING PROPERLY ----------------------------------------

CORRECTION I DROVE TO THE MACHINE AND HOOKED TO IT WITH ET.I FOUND A CODE IN THE MACHINE FOR NUMBER 4 INJECTOR NOT

RESPONDING PROPERLY. I CLEARED THE CODE AND IT CAME RIGHTBACK AS SOON AS I STARTED THE MACHINE. I RAN A FUEL SYSTEM

FUNCTIONAL TEST AND A FUEL SYSTEM VERIFICATION TEST AND THENUMBER 4 INJECTOR CAME BACK FAILED. I REMOVED THE VALVE

COVER AND REMOVED THE FUEL LINE. I REMOVED THE QUILL TUBEAND REMOVED THE INJECTOR FROM THE ENGINE. I SUCKED THEFLUID OFF OF THE PISTON AND CLEANED THE INJECTOR BORE. I

INSTALLED A REMAN INJECTOR AND INSTALLED A REMAN QUILL ANDTORQUED THE NUT AND THE INJECTOR BOLT. I INSTALLED A NEW LINEAND INSTALLED THE VALVE COVER. I RAN THE MACHINE AND RAN THE

FUEL SYSTEM FUNCTIONAL

31/57


INJECTOR

--------------------------------------- CUSTOMER COMPLAINT CODE IN THEMACHINE FOR NUMBER 4 INJECTOR NOT RESPONDING PROPERLY. ---------------------------------------- CAUSE OF FAILURE NUMBER 4 INJECTOR IS

NOT WORKING CORRECTLY. ----------------------------------------CORRECTION I DROVE TO THE MACHINE AND HOOKED TO IT WITH ET.

I FOUND A CODE IN THE MACHINE FOR NUMBER 4 INJECTOR NOTRESPONDING PROPERLY. I CLEARED THE CODE AND IT CAME RIGHT

BACK AS SOON AS I STARTED THE MACHINE. I RAN A FUEL SYSTEMFUNCTIONAL TEST AND A FUEL SYSTEM VERIFICATION TEST AND THE

NUMBER 4 INJECTOR CAME BACK FAILED. I REMOVED THE VALVECOVER AND REMOVED THE FUEL LINE. I REMOVED THE QUILL ANDREMOVED THE INJECTOR FROM THE ENGINE. I SUCKED THE FLUID

OFF OF THE PISTON AND CLEANED THE INJECTOR BORE. I INSTALLED AREMAN INJECTOR AND INSTALLED A REMAN QUILL AND TORQUED

THE NUT AND THE INJECTOR BOLT. I INSTALLED A NEW LINE ANDINSTALLED THE VALVE COVER. I RAN THE MACHINE AND RAN THE FUEL

SYSTEM FUNCTIONAL TEST AND THE


--------------------------------------- CUSTOMER COMPLAINT THE MACHINEHAS A CODE IN IT FOR NUMBER 4 INJECTOR NOT RESPONDING

PROPERLY. ---------------------------------------- CAUSE OF FAILURE NUMBER 4INJECTOR IS NOT WORKING PROPERLY ----------------------------------------

CORRECTION I DROVE TO THE MACHINE AND HOOKED TO IT WITH ET.I FOUND A CODE IN THE MACHINE FOR NUMBER 4 INJECTOR NOT

RESPONDING PROPERLY. I CLEARED THE CODE AND IT CAME RIGHTBACK AS SOON AS I STARTED THE MACHINE. I RAN A FUEL SYSTEM

FUNCTIONAL TEST AND A FUEL SYSTEM VERIFICATION TEST AND THENUMBER 4 INJECTOR CAME BACK FAILED. I REMOVED THE VALVE

COVER AND REMOVED THE FUEL LINE. I REMOVED THE QUILL TUBEAND REMOVED THE INJECTOR FROM THE ENGINE. I SUCKED THEFLUID OFF OF THE PISTON AND CLEANED THE INJECTOR BORE. I

INSTALLED A REMAN INJECTOR AND INSTALLED A REMAN QUILL ANDTORQUED THE NUT AND THE INJECTOR BOLT. I INSTALLED A NEW LINEAND INSTALLED THE VALVE COVER. I RAN THE MACHINE AND RAN THE

FUEL SYSTEM FUNCTIONAL


INJECTOR

--------------------------------------- CUSTOMER COMPLAINT CODE IN THEMACHINE FOR NUMBER 4 INJECTOR NOT RESPONDING PROPERLY. ---------------------------------------- CAUSE OF FAILURE NUMBER 4 INJECTOR IS

NOT WORKING CORRECTLY. ----------------------------------------CORRECTION I DROVE TO THE MACHINE AND HOOKED TO IT WITH ET.

I FOUND A CODE IN THE MACHINE FOR NUMBER 4 INJECTOR NOTRESPONDING PROPERLY. I CLEARED THE CODE AND IT CAME RIGHT

BACK AS SOON AS I STARTED THE MACHINE. I RAN A FUEL SYSTEMFUNCTIONAL TEST AND A FUEL SYSTEM VERIFICATION TEST AND THE

NUMBER 4 INJECTOR CAME BACK FAILED. I REMOVED THE VALVECOVER AND REMOVED THE FUEL LINE. I REMOVED THE QUILL ANDREMOVED THE INJECTOR FROM THE ENGINE. I SUCKED THE FLUID

OFF OF THE PISTON AND CLEANED THE INJECTOR BORE. I INSTALLED AREMAN INJECTOR AND INSTALLED A REMAN QUILL AND TORQUED

THE NUT AND THE INJECTOR BOLT. I INSTALLED A NEW LINE ANDINSTALLED THE VALVE COVER. I RAN THE MACHINE AND RAN THE FUEL

SYSTEM FUNCTIONAL TEST AND THE


DROVE TO THE MACHINE--------------------------------------- CUSTOMERCOMPLAINT ---------------------------------------- CAUSE OF FAILURE --------------

-------------------------- CORRECTION ----------------------------------------CONTINGENT DAMAGE IF ANY ----------------------------------------

COMPLICATIONS IF ANY ----------------------------------------




MACHINE AND LOOKED OVER. DID DID A PM1 SERVICE ON MACHINEAND LOOKED OVER. DID A TA1 VISUAL INSPECTION ON MACHINE. ATA1 VISUAL INSPECTION ON MACHINE. ----------------------------------------CONTINGENT DAMAGE IF ANY N/A N/A ----------------------------------------

COMPLICATIONS IF ANY N/A N/A ----------------------------------------


--------------------------------------- CUSTOMER COMPLAINT CHECK AIRFILTERS. CHECK BENT BRACKET ON TURN CHECK AIR FILTERS. CHECKBENT BRACKET ON TURN TABLE. ---------------------------------------- CAUSE

OF FAILURE N/A N/A ---------------------------------------- CORRECTION CHECKTHE AIR FILTERS AND REPLACED THE OUTER CHECK THE AIR FILTERSAND REPLACED THE OUTER ENGINE AIR FILTER, TOM BLOW OUT THE

OUTER CAB AIR FILTER. REMOVED THE BRACKET THAT HOLDS THEBOTTOM OF THE SWIVEL ON CIRCLE DRIVE AND STRAIGHTENED OUT

THE BARS. PUT THE BRACKET BACK ON AND BOLTED THE THE BARS.PUT THE BRACKET BACK ON AND BOLTED THE HOSES BACK ON THATHAD BEEN REMOVED FROM THE BRACKET. THE ENGINE OIL PAN HAD

A SEEP ON THE BACK LEFT CORNER. I CHECKED THE BOLTS ANDTIGHTENED UP LEFT CORNER. I CHECKED THE BOLTS AND TIGHTENEDUP FIVE OF THEM. ONE OF THE BOLTS WAS NOT VERY FIVE OF THEM.

ONE OF THE BOLTS WAS NOT VERY TIGHT. ---------------------------------------- CONTINGENT DAMAGE IF ANY N/A N/A --------------------

06/29/2017 Parts 0

32/57

07/27/2017 Service 5891 TROUBLESHOOT

--------------------------------------- CUSTOMER COMPLAINT THE MACHINE ISTHROWING A CODE FOR LOW DIFF PRESSURE ----------------------------------

------ CAUSE OF FAILURE THE VENTURE AND THE DIFF SENSORS WEREPLUGGED WITH SOOT. ---------------------------------------- CORRECTION I

DROVE TO THE MACHINE AND HOOKED TO IT WITH ET. I FOUND ANACTIVE CODE IN THE MACHINE FOR LOW DIFF PRESSURE. I WENT

THROUGH THE TROUBLESHOOTING ON THE CODE AND FOUND THATTHE VENTURE WAS PLUGGED WITH SOOT. I REMOVED THE VENTURE

FROM THE MACHINE AND HAD TO CLEAN IT WITH HOT SOAPY WATERAND A BRUSH. I HAD TO REPLACE BOTH SENSORS ON THE VENTUREBECAUSE THEY WERE BADLY PLUGGED. I INSTALLED THE VENTURE

AND THE NEW SENSORS BACK ONTO THE MACHINE AND HOOKED UPALL TUBES AND WIRING. I RAN THE MACHINE AND THE CODE WAS NOLONGER ACTIVE. I RAN AN AIR SYSTEM TEST AND A FUNCTIONAL TEST

AND THEY CAME BACK GOOD. I RETURNED THE MACHINE TO SERVICE.THANKS CHRIS. ---------------------------------------- CONTINGENT DAMAGE IF

ANY T

07/27/2017 Service 5891 REPAIR FOR WARRANTY:

--------------------------------------- CUSTOMER COMPLAINT A LOW DIFFCODE IS COMING UP ---------------------------------------- CAUSE OF FAILURE

THE EGR VENTURE WAS PLUGGED WITH SOOT AND SO WERE THESENSORS ---------------------------------------- CORRECTION I DROVE TO THEMACHINE AND HOOKED TO IT WITH ET. I FOUND AN ACTIVE CODE IN

THE MACHINE FOR LOW DIFF PRESSURE. I WENT THROUGH THETROUBLESHOOTING ON THE CODE AND FOUND THAT THE VENTURE

WAS PLUGGED WITH SOOT. I REMOVED THE VENTURE FROM THEMACHINE AND HAD TO CLEAN IT WITH HOT SOAPY WATER AND A

BRUSH. I HAD TO REPLACE BOTH SENSORS ON THE VENTURE BECAUSETHEY WERE BADLY PLUGGED. I INSTALLED THE VENTURE AND THE

NEW SENSORS BACK ONTO THE MACHINE AND HOOKED UP ALL TUBESAND WIRING. I RAN THE MACHINE AND THE CODE WAS NO LONGER

ACTIVE. I RAN AN AIR SYSTEM TEST AND A FUNCTIONAL TEST ANDTHEY CAME BACK GOOD. I RETURNED THE MACHINE TO SERVICE.

THANKS CHRIS. ---------------------------------------- CONTINGENT DAMAGE IFANY THE VENTURE AND THE

07/27/2017 Service 5891 TROUBLESHOOT

--------------------------------------- CUSTOMER COMPLAINT THE MACHINE ISTHROWING A CODE FOR LOW DIFF PRESSURE ----------------------------------

------ CAUSE OF FAILURE THE VENTURE AND THE DIFF SENSORS WEREPLUGGED WITH SOOT. ---------------------------------------- CORRECTION I

DROVE TO THE MACHINE AND HOOKED TO IT WITH ET. I FOUND ANACTIVE CODE IN THE MACHINE FOR LOW DIFF PRESSURE. I WENT

THROUGH THE TROUBLESHOOTING ON THE CODE AND FOUND THATTHE VENTURE WAS PLUGGED WITH SOOT. I REMOVED THE VENTURE

FROM THE MACHINE AND HAD TO CLEAN IT WITH HOT SOAPY WATERAND A BRUSH. I HAD TO REPLACE BOTH SENSORS ON THE VENTUREBECAUSE THEY WERE BADLY PLUGGED. I INSTALLED THE VENTURE

AND THE NEW SENSORS BACK ONTO THE MACHINE AND HOOKED UPALL TUBES AND WIRING. I RAN THE MACHINE AND THE CODE WAS NOLONGER ACTIVE. I RAN AN AIR SYSTEM TEST AND A FUNCTIONAL TEST

AND THEY CAME BACK GOOD. I RETURNED THE MACHINE TO SERVICE.THANKS CHRIS. ---------------------------------------- CONTINGENT DAMAGE IF

ANY T

07/27/2017 Service 5891 REPAIR FOR WARRANTY:

--------------------------------------- CUSTOMER COMPLAINT A LOW DIFFCODE IS COMING UP ---------------------------------------- CAUSE OF FAILURE

THE EGR VENTURE WAS PLUGGED WITH SOOT AND SO WERE THESENSORS ---------------------------------------- CORRECTION I DROVE TO THEMACHINE AND HOOKED TO IT WITH ET. I FOUND AN ACTIVE CODE IN

THE MACHINE FOR LOW DIFF PRESSURE. I WENT THROUGH THETROUBLESHOOTING ON THE CODE AND FOUND THAT THE VENTURE

WAS PLUGGED WITH SOOT. I REMOVED THE VENTURE FROM THEMACHINE AND HAD TO CLEAN IT WITH HOT SOAPY WATER AND A

BRUSH. I HAD TO REPLACE BOTH SENSORS ON THE VENTURE BECAUSETHEY WERE BADLY PLUGGED. I INSTALLED THE VENTURE AND THE

NEW SENSORS BACK ONTO THE MACHINE AND HOOKED UP ALL TUBESAND WIRING. I RAN THE MACHINE AND THE CODE WAS NO LONGER

ACTIVE. I RAN AN AIR SYSTEM TEST AND A FUNCTIONAL TEST ANDTHEY CAME BACK GOOD. I RETURNED THE MACHINE TO SERVICE.

THANKS CHRIS. ---------------------------------------- CONTINGENT DAMAGE IFANY THE VENTURE AND THE

07/27/2017 Service 5891 TRAVEL TO/FROM MACHINE KNOX COUNTY SHOP DROVE TO THE MACHINE

09/09/2017 Service 5976 TROUBLESHOOT TILT CYLINDER

--------------------------------------- CUSTOMER COMPLAINT THE TILTCYLINDER ON THE BLADE IS DRIFTING THE TILT CYLINDER ON THE

BLADE IS DRIFTING ---------------------------------------- CAUSE OF FAILURETHE SWIVEL SEALS ARE BLOWN OUT THE SWIVEL SEALS ARE BLOWN

OUT ---------------------------------------- CORRECTION I DROVE TO THEMACHINE AND TILTED THE BLADE BACK. I DROVE TO THE MACHINE

AND TILTED THE BLADE BACK. I FOUND IN A STALL THE BLADE WOULDSTART TO SIDE I FOUND IN A STALL THE BLADE WOULD START TO SIDE

SHIFT. I REMOVED THE LINES FROM THE TILT CYLINDER AND BLOCKEDTHEM. THE CYLINDER WOULD NOT DRIFT THEN. I FOUND THE

PROBLEM WAS THE SWIVEL SEAL WERE BLOWN OUT. THANKS CHRISBLOWN OUT. THANKS CHRIS ----------------------------------------

CONTINGENT DAMAGE IF ANY SWIVEL SEALS WERE BLOWN LETTINGOIL GO INTO THE SWIVEL SEALS WERE BLOWN LETTING OIL GO INTO

THE BLADE SIDE SHIFT CIRCUIT CAUSING DRIFT. ---------------------------------------- COMPLICATIONS IF ANY NA NA -------------------

33/57

09/09/2017 Service 5976REPAIR FOR WARRANTY: SWIVEL

JOINT

--------------------------------------- CUSTOMER COMPLAINT THE TILTCYLINDER IS DRIFTING THE TILT CYLINDER IS DRIFTING CAUSE OF

FAILURE THE SWIVEL SEALS ARE BLOWN OUT. THE SWIVEL SEALS AREBLOWN OUT. ---------------------------------------- CORRECTION AFTER

TROUBLESHOOT I FOUND THE SWIVEL SEALS WERE AFTERTROUBLESHOOT I FOUND THE SWIVEL SEALS WERE BLOWN OUT. I

REMOVED THE LINES FROM THE SWIVEL AND REMOVED THE SWIVELFROM THE MACHINE. I TORE THE REMOVED THE SWIVEL FROM THE

MACHINE. I TORE THE SWIVEL APART AND REMOVED THE SEALS. ICLEANED THE PARTS AND INSTALLED NEW SEAL IN THE SWIVEL. I

INSTALLED THE SWIVEL BACK ONTO THE MACHINE AND HOOKED UPTHE LINES. I RAN THE MACHINE AND THE BLADE TILT IS WORKING AS ITSHOULD. THERE WERE NO LEAKS. THANKS CHRIS ---------------------------------------- CONTINGENT DAMAGE IF ANY THE BLADE SWIVEL SEALS WERE

BLOWN CAUSING THE THE BLADE SWIVEL SEALS WERE BLOWNCAUSING THE TILT CYLINDER TO DRIFT. ----------------------------------------

COMPLICATIONS IF ANY

09/09/2017 Service 5976 TROUBLESHOOT TILT CYLINDER

--------------------------------------- CUSTOMER COMPLAINT THE TILTCYLINDER ON THE BLADE IS DRIFTING THE TILT CYLINDER ON THE

BLADE IS DRIFTING ---------------------------------------- CAUSE OF FAILURETHE SWIVEL SEALS ARE BLOWN OUT THE SWIVEL SEALS ARE BLOWN

OUT ---------------------------------------- CORRECTION I DROVE TO THEMACHINE AND TILTED THE BLADE BACK. I DROVE TO THE MACHINE

AND TILTED THE BLADE BACK. I FOUND IN A STALL THE BLADE WOULDSTART TO SIDE I FOUND IN A STALL THE BLADE WOULD START TO SIDE

SHIFT. I REMOVED THE LINES FROM THE TILT CYLINDER AND BLOCKEDTHEM. THE CYLINDER WOULD NOT DRIFT THEN. I FOUND THE

PROBLEM WAS THE SWIVEL SEAL WERE BLOWN OUT. THANKS CHRISBLOWN OUT. THANKS CHRIS ----------------------------------------

CONTINGENT DAMAGE IF ANY SWIVEL SEALS WERE BLOWN LETTINGOIL GO INTO THE SWIVEL SEALS WERE BLOWN LETTING OIL GO INTO

THE BLADE SIDE SHIFT CIRCUIT CAUSING DRIFT. ---------------------------------------- COMPLICATIONS IF ANY NA NA -------------------

09/09/2017 Service 5976REPAIR FOR WARRANTY: SWIVEL

JOINT

--------------------------------------- CUSTOMER COMPLAINT THE TILTCYLINDER IS DRIFTING THE TILT CYLINDER IS DRIFTING CAUSE OF

FAILURE THE SWIVEL SEALS ARE BLOWN OUT. THE SWIVEL SEALS AREBLOWN OUT. ---------------------------------------- CORRECTION AFTER

TROUBLESHOOT I FOUND THE SWIVEL SEALS WERE AFTERTROUBLESHOOT I FOUND THE SWIVEL SEALS WERE BLOWN OUT. I

REMOVED THE LINES FROM THE SWIVEL AND REMOVED THE SWIVELFROM THE MACHINE. I TORE THE REMOVED THE SWIVEL FROM THE

MACHINE. I TORE THE SWIVEL APART AND REMOVED THE SEALS. ICLEANED THE PARTS AND INSTALLED NEW SEAL IN THE SWIVEL. I

INSTALLED THE SWIVEL BACK ONTO THE MACHINE AND HOOKED UPTHE LINES. I RAN THE MACHINE AND THE BLADE TILT IS WORKING AS ITSHOULD. THERE WERE NO LEAKS. THANKS CHRIS ---------------------------------------- CONTINGENT DAMAGE IF ANY THE BLADE SWIVEL SEALS WERE

BLOWN CAUSING THE THE BLADE SWIVEL SEALS WERE BLOWNCAUSING THE TILT CYLINDER TO DRIFT. ----------------------------------------

COMPLICATIONS IF ANY



--------------------------------------- CUSTOMER COMPLAINT WANTED A PM4SERVICE DONE ON MACHINE. ---------------------------------------- CAUSE OF

FAILURE N/A ---------------------------------------- CORRECTION DID A PM4SERVICE ON MACHINE, GREASED AND LOOKED OVER. CHANGED THE

ENGINE AND CAB AIR FILTERS. DID A TA1 VISUAL INSPECTION ONMACHINE. DID AN ET STATUS DOWN LOAD. --------------------------------------

-- CONTINGENT DAMAGE IF ANY N/A ----------------------------------------COMPLICATIONS IF ANY N/A ----------------------------------------


--------------------------------------- CUSTOMER COMPLAINT N/A N/A ---------------------------------------- CAUSE OF FAILURE N/A N/A ----------------------------------

------ CORRECTION CHANGED THE ENGINE AND CAB AIR FILTERS.CHANGED THE ENGINE AND CAB AIR FILTERS. ---------------------------------------- CONTINGENT DAMAGE IF ANY N/A N/A ---------------------------------------

- COMPLICATIONS IF ANY N/A N/A ----------------------------------------

10/26/2017 Service 6226 ADJUST CIRCLE ASSEMBLY

--------------------------------------- CUSTOMER COMPLAINT THE CIRCLEASSEMBLY NEEDED ADJUSTED ---------------------------------------- CAUSE OF

FAILURE THE WEAR STRIPS WERE WORN AND NEEDED TO BEREPLACED ---------------------------------------- CORRECTION THE CIRCLE

ASSEMBLY NEEDED NEW WEAR STRIPS, I ORDERED AND INSTALLEDTHE NEW WEAR STRIPS. I THEN ADJUSTED THE SHIMS TO GET CORRECT

CLEARANCE WITH SHOES. I ALSO HAD TO REPLACE A BAD BOLT INCIRCLE ASSEMBLY. I GOT THE CIRCLE ASSEMBLY ALL ADJUSTED AND

MOVEMENT OF CIRCLE WAS CHECKED, EVERYTHING LOOKED GOOD. ---------------------------------------- CONTINGENT DAMAGE IF ANY ---------------------------------------- COMPLICATIONS IF ANY ----------------------------------------

34/57

10/31/2017 Service 6229 WELDING SUPPLIES - FUEL SYSTEM

--------------------------------------- CUSTOMER COMPLAINT MACHINE HASCODE FOR LOW FUEL PRESSURE FOR AFTERTREATMENT SYSTEM ---------------------------------------- CAUSE OF FAILURE THE FUEL LINE THAT FEEDS

THE SIMS PACK WAS NOT HOOKED UP ----------------------------------------CORRECTION I WENT TO THE MACHINE AND HOOKED ET UP AND DID

A PRODUCT STATUS DOWNLOAD. I WAS LOOKING AT THE WIRECONNECTIONS AND FOUND THAT THE FUEL LINE THAT GOES TO THESIMS PACK WAS NOT HOOKED UP AND HAD A CAP AND PLUG ON IT. I

REMOVED THEM AND HOOKED THE FUEL LINE UP. I STARTED THEMAHCINE AND CLEARED THE ACTIVE EVENT CODE AND DID A MANUAL

REGEN. EVERYTHING WENT THROUGH GOOD. I REMOVED ET ANDTHE CUSTOMER TOOK MACHINE TO WORK. THANK YOU TROY

ECHTERNACHT ---------------------------------------- CONTINGENT DAMAGE IFANY NA ---------------------------------------- COMPLICATIONS IF ANY NA --------

--------------------------------

10/31/2017 Service 6229 TRAVEL TO/FROM MACHINE**************** KNOX COUNTY COURT 305 EAST LAFAYETTE EDINA MO

63537

10/31/2017 Service 6229 WELDING SUPPLIES - FUEL SYSTEM

--------------------------------------- CUSTOMER COMPLAINT MACHINE HASCODE FOR LOW FUEL PRESSURE FOR AFTERTREATMENT SYSTEM ---------------------------------------- CAUSE OF FAILURE THE FUEL LINE THAT FEEDS

THE SIMS PACK WAS NOT HOOKED UP ----------------------------------------CORRECTION I WENT TO THE MACHINE AND HOOKED ET UP AND DID

A PRODUCT STATUS DOWNLOAD. I WAS LOOKING AT THE WIRECONNECTIONS AND FOUND THAT THE FUEL LINE THAT GOES TO THESIMS PACK WAS NOT HOOKED UP AND HAD A CAP AND PLUG ON IT. I

REMOVED THEM AND HOOKED THE FUEL LINE UP. I STARTED THEMAHCINE AND CLEARED THE ACTIVE EVENT CODE AND DID A MANUAL

REGEN. EVERYTHING WENT THROUGH GOOD. I REMOVED ET ANDTHE CUSTOMER TOOK MACHINE TO WORK. THANK YOU TROY

ECHTERNACHT ---------------------------------------- CONTINGENT DAMAGE IFANY NA ---------------------------------------- COMPLICATIONS IF ANY NA --------

--------------------------------

10/31/2017 Service 6229 TRAVEL TO/FROM MACHINE**************** KNOX COUNTY COURT 305 EAST LAFAYETTE EDINA MO

63537

11/20/2017 Service 6226 WELD/BORE/SLEEVE ENGINE

UP HIGH ON THE LEFT SIDEŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ--------------------------------------- CUSTOMER COMPLAINT OIL LEAK ENGINE---------------------------------------- CAUSE OF FAILURE OIL PAN GASKET --------

-------------------------------- CORRECTION I PULLED THE EXHAUST SYSTEMOFF AND THE SIDE SHIELDS AND THEN CLEANED THE ENGINE OFF. ITHEN PULLED THE HYDRAULIC PUMPS OFF, THE OIL LINES AND THEWIRING HARNESSES GOING TO THE ENGINE SO THAT THE ENGINECOULD BE PULLED OUT. I REMOVED THE BOLTS THAT HOLD THE

ENGINE IN. I PULLED THE ENGINE OUT AND TOOK THE OIL PAN OFFAND SAW OUT AND TOOK THE OIL PAN OFF AND SAW THAT THE OIL

PAN GASKET HAD BEEN BLOWN OUT ON THE LEFT REAR OF THEENGINE. I GOT A NEW OIL PAN GASKET AND SOME NEW BOLTS FORTHAT CORNER OF THE ENGINE OIL PAN. I PUT THE GASKET AND THE

PAN ON THE ENGINE AND TORQUED THE PAN BOLTS. I THEN SAT THEENGINE BACK IN THE MACHINE. I THEN HOOKED THE OIL LINES AND

THE WIRING HARNESS BACK ON THE ENGINE. I THEN INSTALLED

11/20/2017 Service 6226 TRANSPORT MACHINE


CORRECTION MUEHRING TRUCKING HAULED THE MACHINE TO THEALTORFER SHOP FOR REPAIRS AND THEN BACK TO THE CUSTOMER

AFTER REPAIRS ---------------------------------------- CONTINGENT DAMAGE IFANY ---------------------------------------- COMPLICATIONS IF ANY -----------------

-----------------------



CORRECTION I DROVE TO THE MACHINE TO INSPECT THE ENGINE OILLEAK. I FOUND THAT MACHINE WOULD NEED TO COME TO THE SHOPFOR REPAIRS. ---------------------------------------- CONTINGENT DAMAGE IF


11/20/2017 Service 6226 WELD/BORE/SLEEVE ENGINE

UP HIGH ON THE LEFT SIDEŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸ--------------------------------------- CUSTOMER COMPLAINT OIL LEAK ENGINE---------------------------------------- CAUSE OF FAILURE OIL PAN GASKET --------

-------------------------------- CORRECTION I PULLED THE EXHAUST SYSTEMOFF AND THE SIDE SHIELDS AND THEN CLEANED THE ENGINE OFF. ITHEN PULLED THE HYDRAULIC PUMPS OFF, THE OIL LINES AND THEWIRING HARNESSES GOING TO THE ENGINE SO THAT THE ENGINECOULD BE PULLED OUT. I REMOVED THE BOLTS THAT HOLD THE

ENGINE IN. I PULLED THE ENGINE OUT AND TOOK THE OIL PAN OFFAND SAW OUT AND TOOK THE OIL PAN OFF AND SAW THAT THE OIL

PAN GASKET HAD BEEN BLOWN OUT ON THE LEFT REAR OF THEENGINE. I GOT A NEW OIL PAN GASKET AND SOME NEW BOLTS FORTHAT CORNER OF THE ENGINE OIL PAN. I PUT THE GASKET AND THE

PAN ON THE ENGINE AND TORQUED THE PAN BOLTS. I THEN SAT THEENGINE BACK IN THE MACHINE. I THEN HOOKED THE OIL LINES AND

THE WIRING HARNESS BACK ON THE ENGINE. I THEN INSTALLED

11/20/2017 Service 6226 TRANSPORT MACHINE


CORRECTION MUEHRING TRUCKING HAULED THE MACHINE TO THEALTORFER SHOP FOR REPAIRS AND THEN BACK TO THE CUSTOMER

AFTER REPAIRS ---------------------------------------- CONTINGENT DAMAGE IFANY ---------------------------------------- COMPLICATIONS IF ANY -----------------

-----------------------

35/57



CORRECTION I DROVE TO THE MACHINE TO INSPECT THE ENGINE OILLEAK. I FOUND THAT MACHINE WOULD NEED TO COME TO THE SHOPFOR REPAIRS. ---------------------------------------- CONTINGENT DAMAGE IF


11/30/2017 Service 6341TROUBLESHOOT FUEL TRANSFER

PUMP

--------------------------------------- CUSTOMER COMPLAINT THE MACHINE ISTHROWING A CODE FOR LOW FUEL THE MACHINE IS THROWING A

CODE FOR LOW FUEL PRESSURE ---------------------------------------- CAUSEOF FAILURE RESTRICTION IN THE LINE COMING FROM THE TANK

RESTRICTION IN THE LINE COMING FROM THE TANK ---------------------------------------- CORRECTION I DROVE TO THE MACHINE AND HOOKED TO

THE MACHINE I DROVE TO THE MACHINE AND HOOKED TO THEMACHINE WITH ET. I RAN THE MACHINE AND IT WAS THROWING A

CODE FOR LOW FUEL PRESSURE. I HOOKED IN A MANUAL GAUGE ANDTHE PRESSURE WAS LOW. I CHECKED THE ELECTRIC FUEL PUMP AND IT

WAS WORKING FINE BUT IT SOUNDED LIKE IT WAS STARVING FORFUEL. I CHECKED THE FUEL RELIEF AND IT WAS FINE. I BLEW BACK

INTO THE TANK THROUGH THE FEED LINE AND FOUND THERE WAS ARESTRICTION IN THE TANK. I HOOKED UP THE LINES A RESTRICTION INTHE TANK. I HOOKED UP THE LINES AND TESTED THE MACHINE AND IT

IS RUNNING FINE NOW. I RETURNED THE MACHINE TO SERVICE.THANKS CHRIS I RET

11/30/2017 Service 6341 REPAIR FUEL TRANSFER PUMP

--------------------------------------- CUSTOMER COMPLAINT THE MACHINE ISTHROWING A CODE FOR LOW FUEL PRESSURE ---------------------------------------- CAUSE OF FAILURE RESTRICTION IN THE LINE COMING FROM THE

TANK ---------------------------------------- CORRECTION I DROVE TO THEMACHINE AND HOOKED TO THE MACHINE WITH ET. I RAN THE

MACHINE AND IT WAS THROWING A CODE FOR LOW FUEL PRESSURE. IHOOKED IN A MANUAL GAUGE AND THE PRESSURE WAS LOW. I

CHECKED THE ELECTRIC FUEL PUMP AND IT WAS WORKING FINE BUTIT SOUNDED LIKE IT WAS STARVING FOR FUEL. I CHECKED THE FUEL

RELIEF AND IT WAS FINE. I BLEW BACK INTO THE TANK THROUGH THEFEED LINE AND FOUND THERE WAS A RESTRICTION IN THE TANK. I

HOOKED UP THE LINES AND TESTED THE MACHINE AND IT IS RUNNINGFINE NOW. I RETURNED THE MACHINE TO SERVICE. THANKS CHRIS ---------------------------------------- CONTINGENT DAMAGE IF ANY RESTRICTIONIN THE TANK CAUSING LOW FUEL PRESSURE. ------------------------------------

---- COMPLICATIONS IF ANY NA ----------

11/30/2017 Service 6341 TRAVEL TO/FROM MACHINE SHOP EDINA, MO DROVE TO THE MACHINE


--------------------------------------- CUSTOMER COMPLAINT WANTED A PM1SERVICE DONE ON MACHINE. WANTED A PM1 SERVICE DONE ON

MACHINE. ---------------------------------------- CAUSE OF FAILURE N/A N/A ---------------------------------------- CORRECTION DID A PM1 SERVICE ON

MACHINE, GREASED AND LOOKED DID A PM1 SERVICE ON MACHINE,GREASED AND LOOKED OVER. DID A TA1 VISUAL INSPECTION ON

MACHINE. DID A STATUS DOWN LOAD OFF OF ET. ---------------------------------------- CONTINGENT DAMAGE IF ANY N/A N/A ---------------------------------

------- COMPLICATIONS IF ANY N/A N/A ----------------------------------------



CORRECTION NO EXTRA PARTS NEEDED NO EXTRA PARTS NEEDED ---------------------------------------- CONTINGENT DAMAGE IF ANY --------------------

-------------------- COMPLICATIONS IF ANY ----------------------------------------

12/16/2017 Service 6376REPAIR ALL WHEEL DRV ELECT

CNTRL

--------------------------------------- CUSTOMER COMPLAINT CODE ACTIVEFOR WHEEL SPEED SENSOR. ---------------------------------------- CAUSE OF

FAILURE CUT WIRES ON SENSOR PIGTAIL. ----------------------------------------CORRECTION I REMOVED THE GUARDS TO GAIN ACCESS TO THE

SENSOR FOR TROUBLESHOOTING. AFTER REMOVING THE GUARDS IFOUND THE SPEED SENSOR PIGTAIL WIRES WERE CUT. IT APPEARED

THAT A FOREIGN OBJECT HAD SOMEHOW GOT AROUND THE GUARDAND CUT THE WIRES IN TWO. I REMOVED THE SENSOR AND INSTALLED

A NEW ONE. I OPERATED THE MACHINE TO VERIFY THE CODE WASCORRECTED. THE CODE DID NOT COME BACK UP AND THE WHEEL

SPEED SENSOR WAS READING CORRECTLY. I INSTALLED THE GUARDSAROUND THE SENSOR AND PICKED UP MY TOOLS. ---------------------------------------- CONTINGENT DAMAGE IF ANY N/A ---------------------------------------

- COMPLICATIONS IF ANY N/A ----------------------------------------

12/16/2017 Service 6376 TRAVEL TO/FROM MACHINE .




MACHINE AND LOOKED OVER. DID DID A PM2 SERVICE ON MACHINEAND LOOKED OVER. DID A STATUS DOWN LOAD OFF OF ET. DID A TA1

VISUAL A STATUS DOWN LOAD OFF OF ET. DID A TA1 VISUALINSPECTION ON MACHINE. ---------------------------------------- CONTINGENTDAMAGE IF ANY N/A N/A ---------------------------------------- COMPLICATIONS

IF ANY N/A N/A ----------------------------------------


--------------------------------------- CUSTOMER COMPLAINT CHECK AIRFILTERS. CHECK AIR FILTERS. ---------------------------------------- CAUSE OF

FAILURE N/A N/A ---------------------------------------- CORRECTION CHECKEDFILTERS AND ONLY CHANGED THE OUTER ENGINE CHECKED FILTERS

AND ONLY CHANGED THE OUTER ENGINE AIR FILTER. AIR FILTER. ---------------------------------------- CONTINGENT DAMAGE IF ANY N/A N/A ---------------------------------------- COMPLICATIONS IF ANY N/A N/A ------------------------

----------------

36/57

04/21/2018 Parts 0


--------------------------------------- CUSTOMER COMPLAINT WANTED A PM1SERVICE DONE ON MACHINE ---------------------------------------- CAUSE OFFAILURE N/A ---------------------------------------- CORRECTION I DID A PM1

SERVICE ON MACHINE AND LOOKED OVER. I DID AN ET STATUS DOWNLOAD ON MACHINE. ---------------------------------------- CONTINGENT

DAMAGE IF ANY N/A ---------------------------------------- COMPLICATIONS IFANY N/A ----------------------------------------


--------------------------------------- CUSTOMER COMPLAINT WANTED AIRFILTERS CHECKED. WANTED AIR FILTERS CHECKED. ---------------------------

------------- CAUSE OF FAILURE N/A N/A ----------------------------------------CORRECTION HAD CHECKED AIR FILTERS AND OPERATOR BLOW OUT

THE HAD CHECKED AIR FILTERS AND OPERATOR BLOW OUT THEOUTER ENGINE AIR FILTER AND HAD ME PUT IN A NEW OUTER ENGINEAIR FILTER AND HAD ME PUT IN A NEW OUTER CAB AIR FILTER. ---------------------------------------- CONTINGENT DAMAGE IF ANY N/A N/A ---------------------------------------- COMPLICATIONS IF ANY N/A N/A ----------------------------

------------


--------------------------------------- CUSTOMER COMPLAINT WANTED A PM3SERVICE DONE ON MACHINE. ---------------------------------------- CAUSE OFFAILURE N/A ---------------------------------------- CORRECTION I DID A PM3SERVICE ON MACHINE AND LOOKED OVER. I CHANGED THE INNER

ENGINE AIR FILTERS AND OPERATOR CLEANED THE OTHER FILTERS. IHAD A HARD TIME GETTING THE ALL WHEEL DRIVE FILTERS OFF. I

BROKE A STRAP FILTER WRENCH. I THEN GOT MY AIR HAMMER GUNOUT AND PUT A BIT ON IT AND WAS ABLE TO GET THE FILTER BROKEN

LOOSE. I HAD TO DO BOTH FILTERS THAT WAY. I DID AN ET STATUSDOWN LOAD OFF OF MACHINE. I DID A TA1 VISUAL INSPECTION ON

MACHINE. ---------------------------------------- CONTINGENT DAMAGE IF ANYN/A ---------------------------------------- COMPLICATIONS IF ANY N/A -------------

---------------------------


--------------------------------------- CUSTOMER COMPLAINT CHECK AIRFILTERS ---------------------------------------- CAUSE OF FAILURE N/A --------------

-------------------------- CORRECTION I CHANGED THE INNER ENGINE AIRFILTER AND OPERATOR CLEANED THE CAB AND OTHER ENGINE AIRFILTER. ---------------------------------------- CONTINGENT DAMAGE IF ANY

N/A ---------------------------------------- COMPLICATIONS IF ANY N/A ----------------------------------------


--------------------------------------- CUSTOMER COMPLAINT THE MACHINE ISTHROWING A CODE FOR AFTER THE MACHINE IS THROWING A CODE

FOR AFTER TREATMENT EXHAUST TEMP SENSOR VOLTAGE ABOVENORMAL ---------------------------------------- CAUSE OF FAILURE THE FLAME

DETECTION SENSOR IN THE ARD HEAD IS THE FLAME DETECTIONSENSOR IN THE ARD HEAD IS SHORTED ----------------------------------------

CORRECTION I DROVE TO THE MACHINE AND HOOKED TO IT WITH ET.I DROVE TO THE MACHINE AND HOOKED TO IT WITH ET. I FOUND A

CODE IN THE MACHINE FOR AFTERTREATMENT EXHAUST TEMPSENSOR VOLTAGE ABOVE NORMAL. I REMOVED THE PANEL FROM THECEM AND FOUND THE TEMP SENSOR. I SHORTED THE SENSOR AND THE

CODE CHANGED STATES. I DROVE BACK TO THE MACHINE ANDINSTALLED A NEW SENSOR. I TIED UP THE EXCESS WIRE AND INSTALLEDTHE COVER FOR THE CEM. I RAN THE MACHINE THROUGH A MANUAL

REGEN AND IT PASSED FINE. I THROUGH A MANUAL REGEN AND ITPASSED FINE. I RETURNED THE MACHINE TO SERVICE. THANKS CHRIS. -

------------------------


MODULE

--------------------------------------- CUSTOMER COMPLAINT THE MACHINE ISTHROWING A CODE FOR AFTER THE MACHINE IS THROWING A CODE

FOR AFTER TREATMENT EXHAUST TEMP SENSOR VOLTAGE ABOVENORMAL ---------------------------------------- CAUSE OF FAILURE THE FLAME

DETECTION SENSOR IN THE ARD HEAD IS THE FLAME DETECTIONSENSOR IN THE ARD HEAD IS SHORTED ----------------------------------------

CORRECTION I DROVE TO THE MACHINE AND HOOKED TO IT WITH ET.I DROVE TO THE MACHINE AND HOOKED TO IT WITH ET. I FOUND A

CODE IN THE MACHINE FOR AFTERTREATMENT EXHAUST TEMPSENSOR VOLTAGE ABOVE NORMAL. I REMOVED THE PANEL FROM THECEM AND FOUND THE TEMP SENSOR. I SHORTED THE SENSOR AND THE

CODE CHANGED STATES. I DROVE BACK TO THE MACHINE ANDINSTALLED A NEW SENSOR. I TIED UP THE EXCESS WIRE AND INSTALLEDTHE COVER FOR THE CEM. I RAN THE MACHINE THROUGH A MANUAL

REGEN AND IT PASSED FINE. I THROUGH A MANUAL REGEN AND ITPASSED FINE. I RETURNED THE MACHINE TO SERVICE. THANKS CHRIS. -

------------------------

08/31/2018 Service 7148 TRAVEL TO/FROM MACHINE 107 N 4TH STREET EDINA,MO 63537 MO 573-248-7942

11/10/2018 Service 7366 INSPECT MACHINE

CUSTOMER COMPLAINT ---------------------------------------- CAUSE OFFAILURE ---------------------------------------- CORRECTION LOOKED

MACHINE OVER AND ASKED CUSTOMER IF THERE WERE ANY ISSUES ---------------------------------------- CONTINGENT DAMAGE IF ANY ---------------------------------------- COMPLICATIONS IF ANY ----------------------------------------

37/57

11/10/2018 Service 7366 REPAIR ENGINE,E.C.M.(FLASH)

--------------------------------------- CUSTOMER COMPLAINT MACHINE DIEDAND WILL NOT START ---------------------------------------- CAUSE OF FAILURE

THE ENGINE ECM SHORTED OUT ----------------------------------------CORRECTION I WENT TO THE MACHINE AND HOOKED UP ET. THE

ENGINE ECM WOULD NOT SHOW UP ON ET. I FOUND THAT THEENGINE ECM BREAKER WAS TRIPPED. I COULD RESET IT AND THE

BREAKER WOULD TRIP AFTER A FEW SECONDS. I PULLED THE BREAKERPANEL BACK SO I COULD LOOK AT THE BREAKER. WE HAD THE MASTER

SHUT OFF AND I HAD CUSTOMER TURN THE MASTER BACK ON ANDTHERE WAS A REALLY LOUD BANG. I COULD SMELL SOMETHING HOTBUT COULD NOT FIND IT. I HAD THE CUSTOMER RESET THE BREAKER

WHILE I WAS LOOKING AT THE MACHINE AND I FOUND SMOKECOMING FROM THE ECM AREA. I GOT CLOSER TO ECM AND WE RESETIT AGAIN TO VERIFY THE SMOKE WAS COMING FROM THE ECM ANDNOT THE WIRING. THE ECM HAS THE BACK ALL SWELLED OUT ON IT. ICALLED AND ORDERED A NEW ECM FOR THE MACHINE. I COME BACK

THE NEXT DAY AND REMOVE


CUSTOMER COMPLAINT ---------------------------------------- CAUSE OFFAILURE ---------------------------------------- CORRECTION LOOKED

MACHINE OVER AND ASKED CUSTOMER IF THERE WERE ANY ISSUES ---------------------------------------- CONTINGENT DAMAGE IF ANY ---------------------------------------- COMPLICATIONS IF ANY ----------------------------------------



CORRECTION TRAVEL TO/FROM MACHINE ---------------------------------------- CONTINGENT DAMAGE IF ANY ----------------------------------------



CONDITIONER

--------------------------------------- CUSTOMER COMPLAINT THE A/C IS NOTWORKING CORRECTLY ---------------------------------------- CAUSE OF

FAILURE THE PINS FOR THE HIGH AND LOW SIDE SWITCHES WEREBURNT. ---------------------------------------- CORRECTION I DROVE TO THE

MACHINE AND CHECKED FOR POWER AT THE COMPRESSOR. I FOUNDTHE COMPRESSOR WAS NOT GETTING POWER. I PULLED THE

CONNECTORS APART AND FOUND THE PINS FOR THE HIGH AND LOWSIDE SWITCHES WERE BURNT AND NOT MAKING GOOD CONNECTION.

THE CUSTOMER CALLED BACK ABOUT A WEEK LATER AND SAID THEA/C WAS NOT WORKING AGAIN. I DROVE TO THE MACHINE AND

CHECKED THE A/C BUT IT WAS WORKING FINE. I HAD THE CUSTOMERRUN THE MACHINE UNTIL THE A/C QUIT. AFTER IT HAD QUIT COOLINGI CHECKED POWER AT THE COMPRESSOR AND THE COMPRESSOR HAD

POWER AND GROUND. I HOOKED UP GAUGES AND FOUND THE A/CWAS NOT WORKING. I ORDERED A COMPRESSOR AND DRYER AND

WENT BACK TO INSTALL IT THE NEXT DAY. THANKS CHRIS ---------------------------------------- CONTINGENT DAM

11/13/2018 Service 7241 REPAIR AIR CONDITIONER

--------------------------------------- CUSTOMER COMPLAINT A/C IS NOTCOOLING CORRECTLY ---------------------------------------- CAUSE OF FAILUREPINS WERE BURNT ON THE HIGH AND LOW SIDE SWITCHES. ---------------------------------------- CORRECTION I INSTALLED NEW ELECTRICAL PINS ON

THE CONNECTORS FOR THE HIGH, AND LOW SIDE SWITCH AND FORTHE COMPRESSOR. I ALSO BLEW OUT THE CONDENSER AND CHECKED

THE TEMP OF THE AIR COMING OUT OF THE VENTS. THE AIR WAS 47DEGREES AND THE COMPRESSOR WAS CYCLING AS IT SHOULD. AFTER

THE A/C QUIT COOLING AND I TROUBLESHOT IT FOR THE SECONDTIME I REMOVED THE OLD COMPRESSOR FROM THE MACHINE AND

INSTALLED A NEW ONE. I REMOVED THE OLD DRYER AND INSTALLED ANEW ONE. I PULLED THE SYSTEM INTO A VACUUM AND THEN

CHARGED THE SYSTEM. I RAN THE MACHINE AND THE A/C IS COOLINGFINE NOW. THANKS CHRIS. ---------------------------------------- CONTINGENT

DAMAGE IF ANY NO POWER TO THE COMPRESSOR. SECOND TRIP IHAD POWER TO THE COMPRESSOR BUT THE CLUTCH WOULD NOT

ENGAGE. COM



--------------------------------------- CUSTOMER COMPLAINT WANTED A PM1SERVICE DONE ON MACHINE. ---------------------------------------- CAUSE OFFAILURE N/A ---------------------------------------- CORRECTION I DID A PM1

SERVICE ON MACHINE AND LOOKED OVER. I DID A STATUSDOWNLOAD OFF OF ET. I DID A TA1 VISUAL INSPECTION ON MACHINE.

THE MACHINE HAD CODES FOR EMISSIONS AND A TECH WAS GOINGTO COME UP AND WORK ON IT. ----------------------------------------

CONTINGENT DAMAGE IF ANY N/A ----------------------------------------COMPLICATIONS IF ANY N/A ----------------------------------------


--------------------------------------- CUSTOMER COMPLAINT CHECK AIRFILTERS. ---------------------------------------- CAUSE OF FAILURE N/A -------------

--------------------------- CORRECTION I CHECKED THE AIR FILTERS ANDTHEY LOOKED GOOD SO I NEVER CHANGED THEM. ---------------------------------------- CONTINGENT DAMAGE IF ANY N/A -------------------------------------

--- COMPLICATIONS IF ANY N/A ----------------------------------------

38/57

11/22/2018 Service 7401TROUBLESHOOT EXH GAS

RECIRCULAT SYSTEM

--------------------------------------- CUSTOMER COMPLAINT MACHINE HAS AEGR CODE ---------------------------------------- CAUSE OF FAILURE EGR

PLUGGED UP WITH SOOT ---------------------------------------- CORRECTION IWENT TO THE MACHINE AND HOOKED UP ET. THERE WAS EGR

PRESSURE CODES. RODNEY TRIED CLEANING THE SOOT OUT AND ITSTILL HAD CODE. I WENT TO THE MACHINE AND PULLED THE VENTURI

OFF MACHINE AND CLEANED OUT THE HOLES ALL THE WAY. IREMOVED THE SENSORS AND INSTALLED THE NEW ONES. I INSTALLEDTHE VENTURI BACK ON MACHINE AND HOOKED UP CONNECTORS. I

STARTED THE MACHINE AND THE CODES WERE NO LONGER ACTIVE. IDID AN ARD IGNITION TEST AND IT WAS SUCCESSFUL. I HAD TO ENTER

IN THE FLS AND FTS FUEL SETTINGS IN THE MACHINE ALONG WITHCALIBRATE THE FAN. ALL CODES ARE OUT OF THE MACHINE NOW. THE

MACHINE DID ITS OWN REGEN WHILE RUNNING. THANK YOU TROYECHTERNACHT ---------------------------------------- CONTINGENT DAMAGE IF

ANY NONE ---------------------------------------- COMPLICAT

11/22/2018 Service 7401 TRAVEL TO/FROM MACHINE EDINA MO DRIVE TO AND FORM MACHINE

11/30/2018 Parts 0

01/10/2019 Service 7519 INSPECT MACHINE CHECKED OVER THE MACHINE AND FOUND NO OTHER ISSUES

01/10/2019 Service 7519TROUBLESHOOT & REPAIR

TRANSMISSION

--------------------------------------- CUSTOMER COMPLAINT THE MACHINEHAS A TRANSMISSION OIL LEAK NEAR THE REAR OF THE MACHINE. ------

---------------------------------- CAUSE OF FAILURE THE HOSE THAT RUNSFROM THE TRANS FILTER HOUSING OVER TO THE LEFT SIDE OF THE

MACHINE. ---------------------------------------- CORRECTION I DROVE TO THEMACHINE AND HAD THE OPERATOR RUN THE MACHINE SO I COULD

FIND THE LEAK. I FOUND THE HOSE THAT RUNS FROM THE TRANSFILTER BASE OVER TO THE LEFT SIDE OF THE MACHINE WAS LEAKING

OIL. I ORDERED IN THE MACHINE AND DROVE BACK TO THE MACHINE.I REMOVED THE OLD HOSE AND INSTALLED THE NEW HOSE WITH NEW

ORINGS. I FILLED THE MACHINE UP WITH OIL AND CHECKED FORLEAKS. I FOUND NO LEAKS AND I RETURNED THE MACHINE TO

SERVICE. THANKS CHRIS. ---------------------------------------- CONTINGENTDAMAGE IF ANY HOSE LEAKING ----------------------------------------

COMPLICATIONS IF ANY THE FITTINGS WERE HARD TO ACCESS I HADTO LOOSEN THE FITTINGS WITH A AIR HAMMER. ---------

01/10/2019 Service 7519 INSPECT MACHINE CHECKED OVER THE MACHINE AND FOUND NO OTHER ISSUES

01/10/2019 Service 7519 TRAVEL TO/FROM MACHINEDROVE TO THE MACHINE TWICE ONCE TO TROUBLESHOOT AND THE

OTHER WITH PARTS.



FAILURE N/A ---------------------------------------- CORRECTION DID A PM2SERVICE ON MACHINE AND LOOKED OVER. DID A ET STATUS DOWN

LOAD OFF OF MACHINE. DID A TA1 VISUAL INSPECTION ON MACHINE.THERE IS AN OIL SEEP BY THE ENGINE OIL FILL TUBE MOUNT. THE

BOTTOM SHAFT THAT BLADE PIVOTS ON IS GETTING LOOSE.OPERATOR WANTED TO KNOW IF THERE WERE BUSHINGS TO WEAR

AND I SAID I WOULD CHECK. ----------------------------------------CONTINGENT DAMAGE IF ANY N/A ----------------------------------------

COMPLICATIONS IF ANY N/A ----------------------------------------


--------------------------------------- CUSTOMER COMPLAINT CHECK AIRFILTERS. ---------------------------------------- CAUSE OF FAILURE N/A ---------------------------------------- CORRECTION AIR FILTERS WERE BAD. I REPLACED

THE CAB AND ENGINE AIR FILTERS. ----------------------------------------CONTINGENT DAMAGE IF ANY N/A ----------------------------------------



7727 PERFORM PM-2 500 HR








7727 UPDATE OR MODIFY MACHINE











39/57





02/27/2019 Service 7780 REPLACE BULLDOZER BLADE

--------------------------------------- CUSTOMER COMPLAINT 8 BEARINGSNEEDED REPLACED ON BLADE PITCH ----------------------------------------

CAUSE OF FAILURE BEARING WORE OVER TIME AND NOW OUT OFSPECIFICATION. ---------------------------------------- CORRECTION

CUSTOMER HAD ONE SIDE LOOSE. I PRESSED OUT BEARING ANDINSTALLED NEW BEARINGS AND SPACERS, THEN ASSEMBLED LEFT SIDEOF BLADE. RIGHT SIDE THEN WAS DISASSEMBLED AND NEW BEARINGSWERE INSTALLED. AGAIN BEARINGS WERE REMOVED AND INSTALLED

WITH PRESS. ---------------------------------------- CONTINGENT DAMAGE IFANY NONE ---------------------------------------- COMPLICATIONS IF ANY

BEARING MATERIAL WAS MISSING BRASS MATERIAL WHICH MADE ITDIFFICULT TO REMOVE BEARINGS. ----------------------------------------

02/27/2019 Service 7780TROUBLESHOOT BULLDOZER

BLADE

--------------------------------------- CUSTOMER COMPLAINT BLADE PITCHBEARINGS WORE AND NO LONGER IN SPEC. --------------------------------------

-- CAUSE OF FAILURE HOURS OF USE. ----------------------------------------CORRECTION I ARRIVE AT MACHINE WHEN I WAS IN AREA AND TRIED

TO REMOVED BEARINGS. I WAS ABLE TO REMOVE TWO BEARINGS OUTOF 8, BUT OTHER 6 BEARINGS WERE TOO TIGHT AND MADE OF BRASS.REST OF THE BEARINGS NEEDED PRESSED OUT. ---------------------------------------- CONTINGENT DAMAGE IF ANY NONE ---------------------------------------- COMPLICATIONS IF ANY BEARINGS SEIZED IN HOLES. -----------------------

-----------------

02/27/2019 Service 7780 INSPECT MACHINESHIMS ON MULLBORARD WAS INSPECTED CHECKED OVER AFTERMACHINE WAS RUNNING CUSTOMER WAS INFORMED OF WHAT

OTHER BEARINGS THAT NEEDED TO BE REPLACED.

02/27/2019 Service 7780 TRAVEL TO/FROM MACHINEMACHINE WAS LOCATED IN EDINA MO AT CUSTOMER SHOP. I

TRAVELED FROM MEMPHIS TO EDINA AND THEN BACK TO SHOP, THENEXT DAY I TRAVEL FORM SHOP TO EDINA.

03/28/2019 Service 7850 INSPECT MACHINE I DID NOT DO AN INSPECTION.

03/28/2019 Service 7850 TROUBLESHOOT MACHINE

--------------------------------------- CUSTOMER COMPLAINT THE MACHINEHAD A CODE. ---------------------------------------- CAUSE OF FAILURE THE

MACHINE HAD A FAILURE TO IGNITE CODE. ---------------------------------------- CORRECTION FIRST CONNECTED THE COMPUTER TO THE MACHINEAND TOOK A PRODUCT STATUS REPORT. THEN RUN AN ARD IGNITION

TEST AND THE MACHINE PASSED. ----------------------------------------CONTINGENT DAMAGE IF ANY ----------------------------------------


03/28/2019 Service 7850 REPAIR* MACHINE

--------------------------------------- CUSTOMER COMPLAINT THE MACHINEHAD A CODE. ---------------------------------------- CAUSE OF FAILURE THE

MACHINE HAD A FAILURE TO IGNITE CODE. ---------------------------------------- CORRECTION AFTER THE MACHINE PASSED THE ARD IGNITION TEST,I THEN WENT THROUGH AND UPDATED ALL THE FLASH FILES. ---------------------------------------- CONTINGENT DAMAGE IF ANY ----------------------------

------------ COMPLICATIONS IF ANY ----------------------------------------

03/28/2019 Service 7850 INSPECT MACHINE I DID NOT DO AN INSPECTION.

03/28/2019 Service 7850 TRAVEL TO/FROM MACHINE I DROVE TO AND FROM THE MACHINE.

04/09/2019 Service 7896 TAP PRODUCT LINK SYSTEM 321

--------------------------------------- CUSTOMER COMPLAINT PS46190 SERVICELETTER NEEDS DONE. ---------------------------------------- CAUSE OF FAILURE

NA ---------------------------------------- CORRECTION I DROVE TO THEMACHINE AND HOOKED TO IT WITH ET. I PULLED A PSR FROM THEMACHINE AND DID A TA1 INSPECTION. I FOLLOWED THE SERVICELETTER AND UPDATED THE SUB MODULE. I PULLED A SECOND PSR

FROM THE MACHINE AND SET THE MASTER HOURS. THANKS CHRIS ---------------------------------------- CONTINGENT DAMAGE IF ANY --------------------


04/09/2019 Service 7896 TRAVEL TO/FROM MACHINEKNOX COUNTY DROVE TO THE MACHINE FROM LABELLE DAIRY TO

TOMS HOUSE.

04/09/2019 Service 7896 TAP PRODUCT LINK SYSTEM 321

--------------------------------------- CUSTOMER COMPLAINT PS46190 SERVICELETTER NEEDS DONE. ---------------------------------------- CAUSE OF FAILURE

NA ---------------------------------------- CORRECTION I DROVE TO THEMACHINE AND HOOKED TO IT WITH ET. I PULLED A PSR FROM THEMACHINE AND DID A TA1 INSPECTION. I FOLLOWED THE SERVICELETTER AND UPDATED THE SUB MODULE. I PULLED A SECOND PSR

FROM THE MACHINE AND SET THE MASTER HOURS. THANKS CHRIS ---------------------------------------- CONTINGENT DAMAGE IF ANY --------------------


04/09/2019 Service 7896 TRAVEL TO/FROM MACHINEKNOX COUNTY DROVE TO THE MACHINE FROM LABELLE DAIRY TO

TOMS HOUSE.

04/20/2019 Service 7955 INSPECT MACHINEI WALKED AROUND THE MACHINE AND DID NOT SEE ANYTHING

MAJORLY WRONG.


CONDITIONER

--------------------------------------- CUSTOMER COMPLAINT THE MACHINESA/C WAS NOT WORKING PROPERLY. ----------------------------------------

CAUSE OF FAILURE THE FREON WAS BIT LOW AND THE CONDENSERWAS FULL OF DIRT AND DUST. ----------------------------------------

CORRECTION FIRST GOT THE MACHINE AND CONNECTED UP TO THEMACHINE WITH MY GAUGES. THEN NOTICED THE COMPRESSOR WASNOT CYCLING LIKE IT SHOULD WITH THE A/C ON. THEN CHECKED THE

PRESSURE AND THEY WERE LOW. ----------------------------------------CONTINGENT DAMAGE IF ANY ----------------------------------------


40/57

04/20/2019 Service 7955 REPAIR* AIR CONDITIONER

I INSTALLED SOME FREON AND GOT THE PRESSURE UP ANDEVERYTHING STARTED WORKING GOOD. AFTER LETTING THE

MACHINE RUN FOR AWHILE I NOTICED THE THE PRESSURE KEPTCLIMBING SLOWLY. THEN CHECKED THE CONDENSER AND IT WAS

ALMOST PLUGGED WITH DIRT AND DUST. THEN STARTED BLOWINGTHE CONDENSER OUT AND AFTER AWHILE OF BLOWING IT OUT

EVERYTHING WENT BACK TO WORKING PROPERLY AND AROUND THECORRECT PRESSURES.

04/20/2019 Service 7955 INSPECT MACHINEI WALKED AROUND THE MACHINE AND DID NOT SEE ANYTHING

MAJORLY WRONG.





LOAD OFF OF MACHINE. DID A TA1 VISUAL INSPECTION ON MACHINE.---------------------------------------- CONTINGENT DAMAGE IF ANY N/A ---------------------------------------- COMPLICATIONS IF ANY N/A ----------------------------

------------


--------------------------------------- CUSTOMER COMPLAINT CHECK AIRFILTERS ---------------------------------------- CAUSE OF FAILURE N/A --------------

-------------------------- CORRECTION CHECKED AIR FILTERS AND THEYWERE GOOD. ---------------------------------------- CONTINGENT DAMAGE IF

ANY N/A ---------------------------------------- COMPLICATIONS IF ANY N/A ----------------------------------------

05/03/2019 Service 7979 INSPECT MACHINERODNEY HAD PERFORMED INSPECTION ON MACHINE THE DAY

BEFORE WHEN SERVICING MACHINE.


CONDITIONER

--------------------------------------- CUSTOMER COMPLAINT AC IS FREEZINGUP ALL THE WAY BACK TO COMPRESSOR. ----------------------------------------CAUSE OF FAILURE RELAY IS SHORTING OUT AND ALLOWING POWER

TO COMPRESSOR AT ALL TIMES. AC SYSTEM WAS CONTINUOUSRUNNING. ---------------------------------------- CORRECTION ET AND GAUGES

HOOKED UP BUT WAS FINDING AC SYSTEM WAS CONTINUOUSCOOLING . MONITOR IN ET WAS SAYING COMPRESSOR WAS KICKING

ON AND OFF, BUT COMPRESSOR WAS RECEIVING CONTINUOUSPOWER . DUCT WORK WAS BLOWING OUT 34 DEGREE AIR ANDCOOLING UNTIL SYSTEM WAS FROZE UP . BOTH HIGH AND LOW

SENSOR WAS CHECKED FOR BACK FEEDING COMPRESSOR , HARNESSWAS TRACED DOWN TO RELAY AND AFTER TESTING RELAYS I FOUND

RELAY BAD AND PROVIDING POWER AT ALL TIMES. RELAYS WAS SWAPAROUND THEN AC SYSTEM WOULD WORK CORRECTLY. CUSTOMER

HAD INFORMED ME THAT POWERTRAIN ECM AND COMPRESSOR WASREPLACE LAST YEAR. ECM OR COMPRESSOR HAD SHORTED OUT RELAY

AND WAS PROVIDING CONSTANT POWER TO COMPRESSOR. -------

05/03/2019 Service 7979 REPAIR* AIR CONDITIONER CUSTOMER WAS GOING TO INSTALL RELAY THEMSELVES.

05/03/2019 Service 7979 INSTALL HYDRAULIC HOSES/LINES

--------------------------------------- CUSTOMER COMPLAINT HYDRAULIC LINETO FAN DRIVE IS LEAKING ---------------------------------------- CAUSE OFFAILURE HOSE HAS RUB SPOT IN IT WORE ALL THE WAY THREW.

CUSTOMER HAD BACK INTO LITE POLE AND BACK RADIATOR GUARDIS BROKE AND WAS RUBBING. ----------------------------------------

CORRECTION REAR AND SIDE SHIELDS WAS REMOVE THEN BROKELINE WAS REMOVED FROM MACHINE. NEW LINE WAS ROUTED AND

SECURED CORRECTLY. MACHINE WAS TEST RAN AND NO OTHERFAULTS WAS FOUND AT THIS TIME. ----------------------------------------

CONTINGENT DAMAGE IF ANY NONE ----------------------------------------COMPLICATIONS IF ANY NONE ----------------------------------------

05/03/2019 Service 7979 REPLACE WATER PUMP

--------------------------------------- CUSTOMER COMPLAINT WATER PUMPLEAKING ---------------------------------------- CAUSE OF FAILURE INTERNAL

SEAL FROM WATER PUMP LEAKING OUT WEEP HOLE. ---------------------------------------- CORRECTION COOLANT WAS DRAINED FROM SYSTEM

THEN REMAINDER OF SHIELDS WAS REMOVED TO GAIN ACCESS TOPUMP. ALTERNATOR WAS REMOVED AND BRACKET AFTER

SERPENTINE BELT WHICH WAS REPLACED DURING ASSEMBLY. WATERPUMP WAS REMOVED AND SEAL AREAS CLEANED NEW SEALS AND

WATER PUMP WAS INSTALLED THEN ALL THE REMAINDERCOMPONENTS AND SHIELDS INSTALLED . COOLANT SYSTEM WAS

FILLED WITH VACUUM THEN COOLANT PULLED INTO SYSTEM .MACHINE WAS TEST RAN AND NO OTHER FAULTS WAS FOUND. ---------------------------------------- CONTINGENT DAMAGE IF ANY NONE ---------------------------------------- COMPLICATIONS IF ANY NONE --------------------------------

-------- RE

05/03/2019 Service 7979 REPLACE OIL FILLER PIPE/CAP

RODNEY ORDERED PART WHILE HE WAS THERE DOING THE PMSERVICE AND PROVIDED PART #. I LET HIM KNOW THAT THE PART

WOULD BE A COUPLE DAYS GETTING IN. MECHANIC SAID THEY COULDINSTALL THEMSELVES. I LET CORKEY KNOW THAT WE WOULD NEED TOSEND TO DROP BOX. I VERIFIED WITH TIM COUCH THAT THEY WOULD

BE INSTALLING THEMSELVES. CUSTOMER WAS GOING TO INSTALLTHEMSELVES .

05/03/2019 Service 7979 INSPECT MACHINERODNEY HAD PERFORMED INSPECTION ON MACHINE THE DAY

BEFORE WHEN SERVICING MACHINE.

05/03/2019 Service 7979 TRAVEL TO/FROM MACHINEMACHINE WAS LOCATED AT KNOX COUNTY EDINA SHOP TRAVEL

FROM SHOP

06/08/2019 Parts 0

06/20/2019 Parts 0

07/31/2019 Parts 0

08/02/2019 Parts 0

41/57

09/26/2019 Service 8480TOP END OVERHAUL DIESEL

POWER TRAIN OIL/FILTER

RODNEY BRINKMAN WAS TRYING TO GET FILTER OFF, AND STRIPPEDTHE HOUSING OUT.

ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸI DROVE TO THE MACHINE. REMOVED THE LINES FROM THE OLD

FILTER BASE. REMOVED THE FILTER AND BASE FROM THE MACHINE.INSTALLED THE NEW FILTER AND BASE ON THE MACHINE. HOOKED UPTHE LINES. RAN THE MACHINE AND CHECKED FOR LEAKS. FILTER BASE

BOLTS WERE HARD TO ACCESS.



FAILURE N/A ---------------------------------------- CORRECTION DID A PM4SERVICE ON MACHINE AND LOOKED OVER. CHANGED THE ENGINE

AND CAB AIR FILTERS. DID A ET STATUS DOWN LOAD OFF OFMACHINE. DID A TA1 VISUAL INSPECTION ON MACHINE. I BROKE ONEOF THE OIL FILTER BASES FOR THE 4 WHEEL DRIVE WHEN TRYING TOGET FILTER OFF. ---------------------------------------- CONTINGENT DAMAGE

IF ANY N/A ---------------------------------------- COMPLICATIONS IF ANY N/A ----------------------------------------



--------------------------- CORRECTION THE AIR FILTERS WHERE BAD. IREPLACED THE ENGINE AND CAB AIR FILTERS. -----------------------------------

----- CONTINGENT DAMAGE IF ANY N/A ----------------------------------------COMPLICATIONS IF ANY N/A ----------------------------------------

09/26/2019 Service 8480TOP END OVERHAUL DIESEL

POWER TRAIN OIL/FILTER

RODNEY BRINKMAN WAS TRYING TO GET FILTER OFF, AND STRIPPEDTHE HOUSING OUT.

ŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸŸI DROVE TO THE MACHINE. REMOVED THE LINES FROM THE OLD

FILTER BASE. REMOVED THE FILTER AND BASE FROM THE MACHINE.INSTALLED THE NEW FILTER AND BASE ON THE MACHINE. HOOKED UPTHE LINES. RAN THE MACHINE AND CHECKED FOR LEAKS. FILTER BASE

BOLTS WERE HARD TO ACCESS.

09/27/2019 Service 8480 INSPECT MACHINE NO INSPECTION AT THIS TIME.


--------------------------------------- CUSTOMER COMPLAINT NUMBER 6INJECTOR CODING OUT. ---------------------------------------- CAUSE OF

FAILURE NUMBER 6 INJECTOR ----------------------------------------CORRECTION SHELDON HAD TALKED TO CUSTOMER AND

TROUBLESHOOT AND ORDER PARTS. ONCE ON SIGHT I HAD RAN TESTON INJECTORS AND CONFIRMED NUMBER 6 INJECTOR NOT

FUNCTION CORRECTLY. ---------------------------------------- CONTINGENTDAMAGE IF ANY NONE ---------------------------------------- COMPLICATIONS

IF ANY NONE ----------------------------------------

09/27/2019 Service 8480 REPAIR* UNIT INJECTOR

--------------------------------------- CUSTOMER COMPLAINT NUMBER 6INJECTOR NEEDS REPLACED. ---------------------------------------- CAUSE OF

FAILURE NUMBER 6 INJECTOR ----------------------------------------CORRECTION VALVE COVER WAS REMOVED THEN NUMBER 6

INJECTOR WAS PULLED FROM ENGINE, BORE WAS CLEANED ANDCYLINDER EVACUATED. THE NEW INJECTOR WAS INSTALLED INTO

MACHINE ALONG WITH TRIM CODE, THE SYSTEM WAS REASSEMBLETHEN TEST WAS RAN ON INJECTION SYSTEM AND CODE NOW WHEN

INACTIVE, NO OTHER ISSUES WAS FOUND AT THIS TIME. ---------------------------------------- CONTINGENT DAMAGE IF ANY NONE ---------------------------------------- COMPLICATIONS IF ANY NONE ----------------------------------------

09/27/2019 Service 8480 INSPECT MACHINE NO INSPECTION AT THIS TIME.

09/27/2019 Service 8480 TRAVEL TO/FROM MACHINEI TRAVELED FROM HOME TO EDINA MO KNOX COUNTY ROAD AND

BRIDGE SHOP.

11/06/2019 Service 8621 INSPECT MACHINEI LOOKED THE MACHINE OVER AND THE PROBLEM I SEEN

CUSTOMER/OPERATOR ALREADY KNEW ABOUT.

11/06/2019 Service 8621TROUBLESHOOT WINDSHIELD

GUARD

--------------------------------------- CUSTOMER COMPLAINT THE MACHINECAMERA WOULD WORK FOR ABOUT AN HOUR OR SO THEN QUIT. ------

---------------------------------- CAUSE OF FAILURE THE CAMERA HAD WENTBAD. ---------------------------------------- CORRECTION FIRST GOT TO THE

MACHINE AND THE CAMERA WAS WORKING. CUSTOMER SAID THATAFTER ABOUT AN HOUR OF RUNNING THE MACHINE THAT THE

SCREEN WOULD GO BLUE AND NOT SHOW A PICTURE. ---------------------------------------- CONTINGENT DAMAGE IF ANY --------------------------------------

-- COMPLICATIONS IF ANY ----------------------------------------

11/06/2019 Service 8621 REPAIR* WINDSHIELD GUARDINSTALLED NEW CAMERA. CUSTOMER OPERATED MACHINE TO MAKE

SURE CAMERA WAS WORKING CORRECTLY. NO ISSUES AROSE WITHCAMERA FUNCTION.

11/06/2019 Service 8621 INSPECT MACHINEI LOOKED THE MACHINE OVER AND THE PROBLEM I SEEN

CUSTOMER/OPERATOR ALREADY KNEW ABOUT.

02/20/2020 Service 8908 INSPECT MACHINE I CHECKED OVER THE MACHINE AND FOUND NO OTHER ISSUES


--------------------------------------- CUSTOMER COMPLAINT THE MACHINE ISTHROWING A CODE FOR DPF SOOT LOADING HIGH ---------------------------------------- CAUSE OF FAILURE MACHINE WAS TOO COLD TO REGEN -----

----------------------------------- CORRECTION I DROVE TO THE MACHINEAND HOOKED TO IT WITH ET. THE ONLY CODE IN THE MACHINE WASFOR DPF HIGH SOOT LOAD. I WARMED THE MACHINE UP AND PUT IT

IN A MANUAL DPF REGEN. THE MACHINE WENT THROUGH THE REGENFINE AND THE CODE WAS CLEARED. I RAN AN ARD IGNITION TEST AND

THE MACHINE PASSED IT FINE ALSO. I CHECKED THETROUBLESHOOTING ON THE CODE AND RETURNED THE MACHINE TO

SERVICE. THANKS CHRIS ---------------------------------------- CONTINGENTDAMAGE IF ANY ---------------------------------------- COMPLICATIONS IF ANY -

---------------------------------------

42/57

02/20/2020 Service 8908 REPAIR* REGENERATION

--------------------------------------- CUSTOMER COMPLAINT THE MACHINE ISTHROWING A CODE FOR DPF SOOT LOADING HIGH ---------------------------------------- CAUSE OF FAILURE MACHINE WAS TOO COLD TO REGEN -----

----------------------------------- CORRECTION I WARMED THE MACHINE UPAND PUT IT IN A MANUAL DPF REGEN. THE MACHINE WENT THROUGHTHE REGEN FINE AND THE CODE WAS CLEARED. I RAN A ARD IGNITION

TEST AND THE MACHINE PASSED IT FINE ALSO. I CHECKED THETROUBLESHOOTING ON THE CODE AND RETURNED THE MACHINE TO

SERVICE. THANKS CHRIS ---------------------------------------- CONTINGENTDAMAGE IF ANY ---------------------------------------- COMPLICATIONS IF ANY -

---------------------------------------

02/20/2020 Service 8908 INSPECT MACHINE I CHECKED OVER THE MACHINE AND FOUND NO OTHER ISSUES

02/20/2020 Service 8908 TRAVEL TO/FROM MACHINETRAVEL FROM SOUTH OF EDINA TO MACHINE;SPLIT MILEAGE WITH

HA43044 DROVE TO THE MACHIEN

04/03/2020 Service 8993


8993

04/21/2020 Service 8993


--------------------------------------- CUSTOMER COMPLAINT INSPECTMACHINE ---------------------------------------- CAUSE OF FAILURE -----------------

----------------------- CORRECTION ----------------------------------------CONTINGENT DAMAGE IF ANY ----------------------------------------


06/23/2020 Service 9319 REPAIR* FAN ASSEMBLY

--------------------------------------- CUSTOMER COMPLAINT THE RADIATORFAN HAD SEVERAL BROKEN BLADES AND NEEDED TO BE REPLACED. ----

------------------------------------ CAUSE OF FAILURE THE RADIATOR GUARDHAD A BRACKET BREAK OFF OF IT AND FELL INTO THE RADIATOR FANWHILE IT WAS RUNNING. ---------------------------------------- CORRECTION IREMOVED THE FAN GUARD AND THE FAN AND INSTALLED THE NEWFAN BLADE AND GUARD. ---------------------------------------- CONTINGENT

DAMAGE IF ANY ---------------------------------------- COMPLICATIONS IF ANY ----------------------------------------

06/23/2020 Service 9319 TROUBLESHOOT FAN ASSEMBLY

--------------------------------------- CUSTOMER COMPLAINT THE CUSTOMERCOMPLAINED THE ENGINE HAD A MISS. ----------------------------------------

CAUSE OF FAILURE THE RADIATOR FAN HAD SEVERAL BROKENBLADES DUE TO A BRACKET BREAKING OFF OF THE FAN GUARD AND

FALLING INTO THE FAN WHILE IT WAS RUNNING. ---------------------------------------- CORRECTION I TROUBLESHOT THE ENGINE AT FIRST AND RAN

THE ENGINE THROUGH SOME TESTS FOR THE INJECTORS. THEINJECTOR TEST RESULTS WERE ALL OK, BUT THE MACHINE HAD AVIBRATION TO IT WHILE IT WAS RUNNING. I PERFORMED A WALKAROUND WHILE THE ENGINE WAS RUNNING AND NOTICED THE

RADIATOR FAN ASSEMBLY WAS SHAKING. I SHUT THE ENGINE OFFAND OPENED THE FAN COMPARTMENT. I FOUND THAT A PIECE OF THE

FAN GUARD HAD BROKE OFF AND FELL INTO THE FAN WHILE IT WASRUNNING AND HAD BROKE OFF SEVERAL FAN BLADES. THE FAN AND

FAN GUARD NEEDED TO BE REPLACED, SO I ORDERED THE PARTS. ---------------------------------------- CONTINGENT DAMAGE IF ANY ----------------------

-------

06/23/2020 Service 9319UNLOAD AND BLOCK RADIATOR

GUARD

--------------------------------------- CUSTOMER COMPLAINT THE FRAMEAROUND THE RADIATOR FAN WAS BROKEN. ------------------------------------

---- CAUSE OF FAILURE THE CUSTOMER HAD BACKED INTO ATELEPHONE POLE AND BROKE THE FRAME AROUND THE RADIATOR

FAN. ---------------------------------------- CORRECTION I REMOVED THEGRILL, LIGHTS, WIRING, AND BACK UP CAMERA FROM THE RADIATOR

FAN FRAME ASSEMBLY. I REMOVED THE TURN SIGNAL ARMS ANDINSTALLED THEM ONTO THE NEW FRAME ASSEMBLY. I INSTALLED THE

FRAME ASSEMBLY AND THEN INSTALLED THE WIRING, LIGHTS, ANDBACK UP CAMERA. I USED A HAMMER AND SOME WOODEN BLOCKS TOSTRAIGHTEN THE GRILL AND THEN I INSTALLED THE GRILL. ---------------------------------------- CONTINGENT DAMAGE IF ANY --------------------------------

-------- COMPLICATIONS IF ANY ----------------------------------------


--------------------------------------- CUSTOMER COMPLAINT INSPECTMACHINE ---------------------------------------- CAUSE OF FAILURE -----------------

----------------------- CORRECTION ----------------------------------------CONTINGENT DAMAGE IF ANY ----------------------------------------



--------------------------------------- CUSTOMER COMPLAINT TRAVEL TOHURDLAND AND BACK TO MOBERLY. ----------------------------------------

CAUSE OF FAILURE ---------------------------------------- CORRECTION ---------------------------------------- CONTINGENT DAMAGE IF ANY --------------------------

-------------- COMPLICATIONS IF ANY ----------------------------------------

07/29/2020 Service 9404

08/18/2020 Service 9475

09/30/2020 Service 9654 INSPECT MACHINEI CHECKED OVER THE MACHINE AND FOUND THE TANDAM SEALS ARELEAKING ON BOTH SIDES AND THE AWD HOSES ARE IN ROUGH SHAPE.

THE CUSTOMER IS GOING TO CALL TO HAVE IT SET UP FOR REPAIR

09/30/2020 Service 9654TROUBLESHOOT STEERING VALVE

CABLE

--------------------------------------- CUSTOMER COMPLAINT LEAK AT RIGHTFRONT FINAL DRIVE ---------------------------------------- CAUSE OF FAILURE

AWD MOTOR SEAL ---------------------------------------- CORRECTION I DROVETO THE MACHINE. I CHECKED OVER THE MACHINE AND FOUND THEFINAL DRIVE IS OVER FILLING AND COMING OUT OF THE VENT. THE

AWD MOTOR SEAL NEEDS REPLACED ----------------------------------------CONTINGENT DAMAGE IF ANY ----------------------------------------


43/57

09/30/2020 Service 9654 REPAIR* STEERING VALVE CABLE

--------------------------------------- CUSTOMER COMPLAINT LEAK AT FRONTRIGHT FINAL ---------------------------------------- CAUSE OF FAILURE AWD

MOTOR SEAL ---------------------------------------- CORRECTION I PULLED THEMACHINE INTO THE SHOP AND REMOVED THE LINES FROM THE

MOTOR. I REMOVED THE MOTOR FROM THE MACHINE ANDREMOVED THE SEAL. I INSTALLED A NEW SEAL AND INSTALLED THE

MOTOR BACK ONTO THE MACHINE WITH A NEW ORING. I DRAINEDTHE FINAL AND FILLED IT WITH NOE OIL. I RAN THE MACHINE ANDTHERE ARE NO LEAKS AND THE FINAL LEVEL IS STAYING WHERE IT

SHOULD. THANKS CHRIS ---------------------------------------- CONTINGENTDAMAGE IF ANY ---------------------------------------- COMPLICATIONS IF ANY -

---------------------------------------

09/30/2020 Service 9654 INSPECT MACHINEI CHECKED OVER THE MACHINE AND FOUND THE TANDAM SEALS ARELEAKING ON BOTH SIDES AND THE AWD HOSES ARE IN ROUGH SHAPE.

THE CUSTOMER IS GOING TO CALL TO HAVE IT SET UP FOR REPAIR


11/09/2020 Service 9785 INSPECT MACHINEI LOOKED THE REST OF THE MACHINE OVER AND DID NOT FIND

ANYTHING WRONG.


REGENERATION

--------------------------------------- CUSTOMER COMPLAINT THE MACHINEWAS HAVING INGITION ISSUES. ---------------------------------------- CAUSE OFFAILURE THE MACHINE REGEN DID NOT WANT TO STAY LIT. ---------------

------------------------- CORRECTION FIRST GOT TO THE MACHINE ANDTOOK A PSR. THEN LOOKED OVER THE CODE AND LOOKED UP

DIAGNOSING FOR LOSS OF COMBUSTION. THEN WENT THROUGH THETROUBLE SHOOTING. THEN HAD ISSUES WITH ARD IGINTION TEST.WOULD LIGHT THEN FAIL WITH 112F FAIL SCREEN. THEN TRIED TORUN A MANUAL DPF REGEN AND THE MACHINE PASSED. THEN RAN

THROUGH AN ARD IGINTION TEST AND IT PASSED. THEN RETURNEDTHE MACHINE TO SERVICE. ---------------------------------------- CONTINGENTDAMAGE IF ANY ---------------------------------------- COMPLICATIONS IF ANY -

---------------------------------------


ANYTHING WRONG.

11/09/2020 Service 9785 TRAVEL TO/FROM MACHINETOM HAMLIN, 62502 NIGHTENGALE AVE, NOVELTY MO I DROVE TO

AND FROM THE MACHINE.


ANYTHING ELSE WRONG.


HYDRAULIC TRACK MOTOR

--------------------------------------- CUSTOMER COMPLAINT THE MACHINEFRONT RIGHT FINAL DRIVE HAD OVER FILLED AGAIN AFTER 4 HOURSOF USING THE ALL WHEEL DRIVE. ---------------------------------------- CAUSE

OF FAILURE THE LIP SEAL ON THE MOTOR WAS ALOWING HYDRAULICOIL TO BYPASS AROUND THE SHAFT. ----------------------------------------

CORRECTION FIRST DRAINED THE OIL OUT OF THE FINAL DRIVE ANDIT WAS MOSTLY RED FROM THE HYDRAULIC OIL THAT WAS IN THE OIL.THEN REMOVED THE HOSES OFF THE DRIVE MOTOR. THEN REMOVED

THE DRIVE MOTOR OFF THE MACHINE AND COULD NOT FINDANYTHING WRONG WITH THE LIP SEAL AFTER REMOVING THE LIP

SEAL. THEN INSTALLED A NEW LIP SEAL INTO PLACE. THEN INSTALLEDTHE DRIVE MOTOR BACK INTO PLACE AND RECONNECTED THE HOSE

TO THE CORRECT PLACE. THE CUSTOMER OF SAID THAT HE WOULDGET OIL AND FILL THE FINAL DRIVE TO THE PROPER LEVEL. ---------------------------------------- CONTINGENT DAMAGE IF ANY --------------------------------

-------- COMPLICATIONS IF ANY ---------------


ANYTHING ELSE WRONG.


12/02/2020 Service 9797 INSPECT MACHINEI LOOKED THE MACHINE OVER AND DID NOT FIND ANYTHING ELSE

WRONG.


--------------------------------------- CUSTOMER COMPLAINT THE MACHINEWOULD NOT REGEN ON ITS OWN. ---------------------------------------- CAUSE

OF FAILURE THE ARD HEAD WOULD LOSE COMBUSTION. ---------------------------------------- CORRECTION FIRST WENT THROUGH THE STEPS THATSIS SAID FOR THE CODE THAT WAS BECOMING ACTIVE. AFTER GOING

THROUGH THE STEPS AND FAILING AN ARD IGNITION TEST. THENTRIED TO GO THROUGH A MANUAL DPF REGEN AND IT REGEN DOWNLIKE IT SHOULD. THEN TRIED AN ARD IGNITION TEST AND IT WOULDNOT PASS IT AGAIN BUT WOULD MAKE IT TO ABOUT 60 PERCENT OF

THE TEST THEN FAIL. THEN TOOK THE ARD HEAD LOOSE AND CLEANEDIT THE BEST I COULD. THEN TRIED TO RUN AN IGNITION TEST AGAIN

AND IT STILL WOULD NOT PASS. THEN TALKED TO JOEY HORN ABOUTTHE ISSUE AND HE SAID TO REPLACE THE ARD HEAD. ---------------------------------------- CONTINGENT DAMAGE IF ANY ----------------------------------------


12/02/2020 Service 9797 REPAIR* REGENERATION

--------------------------------------- CUSTOMER COMPLAINT THE MACHINEWOULD NOT REGEN ON ITS OWN. ---------------------------------------- CAUSE

OF FAILURE THE ARD HEAD WOULD LOSE COMBUSTION. ---------------------------------------- CORRECTION HAD TO REMOVE SEVERAL PANELS AND

ENGINE PANELS TO GAIN ACCESS TO ARD HEAD. I HAD TO UNHOOKALL LINES AND HOSES GOING TO THE ARD HEAD. I REMOVED THE OLDARD HEAD OFF THE MACHINE. THEN INSTALLED THE NEW ARD HEAD

AND WENT THROUGH AN AIR SYSTEM VERIFICION TEST, ARD FUELLINE PURGE TEST, AND THEN TRIED TO RUN AN ARD IGNITION AND IT

STILL WOULD NOT PASS. THEN WENT THROUGH ANOTHER DPF REGENAND IT PASSED THE REGEN. THEN AFTER GOT THE MACHINE TO PASSAN ARD IGNITION TEST. ---------------------------------------- CONTINGENT

DAMAGE IF ANY ---------------------------------------- COMPLICATIONS IF ANY ----------------------------------------

12/02/2020 Service 9797 INSPECT MACHINEI LOOKED THE MACHINE OVER AND DID NOT FIND ANYTHING ELSE

WRONG.

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01/16/2021 Service 9849 REPLACE HOSES & LINES

HOSE 3602056 WAS PULLED INCORRECTLY BY PARTS. BECAUSE OFTHIS RICH SPENT TIME ON PHONE WITH TC AND ORDERED PARTS TO

ADAPT HOSE TO WORK AND SUE DROVE TO EDINA TO MEET KNOX COEMPLOYEE WITH PARTS. RICH CALLED IN AROUND 2PM, HE TALKED TOCOREKY AND IN DISUCCSING DETERMINED THAT WRONG HOSE WAS

PULLED BY PARTS DEPT. THERE WERE STACKS OF PREMADE HOSESAND THE WRONG HOSE WAS GIVEN TO RICH FOR INSTALLATION.

CORKEY HAS PULLED CORRECT HOSE AND PUT IN RICH'S FIELD BIN.RICH WILL RETURN INCORRECT HOSE THAT WAS PULLED. THECONNEECTOR, ORINGS AND SEAL ---------------------------------------

CUSTOMER COMPLAINT WHEN I GOT TO THE MACHINE TO REPLACETHE RIGHT DRIVE MOTOR LINES ONE OF THE LINES WOULD NOT FIT. ILOOKED AT THE PICK TICKET AND STARTED LOOKING IN TO WHY. THE

TICKET SHOWED A 4339268 HOSE WAS PULLED BUT IT DIDN'T HAVETHE RIGHT ENDS ON IT. AFTER LOOKING UP THE HOSE ON SIS IT

LOOKED LIKE I NEEDED A DIFFERENT HOSE OR A CONNECTOR TOMAKE THIS WORK. A CHECKED WITH PARTS AND JEFF FOUND A

SERVICE LE


WITH ALL THE CONFUSION WITH THE HOSES I ACCIDENTLY GOT THEHOSE ROUTED WRONG AND THE RIGHT SIDE MOTOR WAS TURNING

THE WRONG WAY. I SWAPPED THE DRIVE HOSES TOP TO BOTTOMAND IT WORKED FINE.


01/16/2021 Service 9849REMOVE AND INSTALL

HYDRAULIC TRACK MOTOR

--------------------------------------- CUSTOMER COMPLAINT OIL LEAK FROMDRIVE MOTOR TO THE FINAL DRIVE ON THE RIGHT SIDE OF THE

MACHINE ---------------------------------------- CAUSE OF FAILURE INTERNALLEAKING IN THE RIGHT MOTOR ----------------------------------------

CORRECTION REMOVED MOTOR AND SENT IT OFF TO SUNSOURCE TOBE CHECKED OUT. THEY SAID THE MOTOR WAS BAD AND THERE WASGONIG TO BE A LONG WAIT ON HAVING THEM WORK ON IT DUE TO

PARTS AVAILABILITY. SHELDON GAVE CUSTOMER OPTION TO ORDERNEW MOTOR WHICH WOULD MINIMIZE DOWN TIME OF MACHINE.

CUSTOMER OPTED TO REPLACE IT WITH NEW MOTOR. ---------------------------------------- CONTINGENT DAMAGE IF ANY I DID NOT REMOVE THE

FITTINGS FROM THE MOTOR BEFORE WE SENT IT OUT. THE OLDMOTOR WAS NOT AVAILABLE TO GET THE FITTINGS FROM IT. HAD ALITTLE TROUBLE ROUTING THE HOSES THE RIGHT WAY. AFTER I GOTTHE MOTOR INSTALLED IN THE MACHINE I ASKED THEM IF THEY HAD

OIL FOR THE FINAL DRIVE AND THEY HAD NONE ON HAND. I WASGOING TO SEND THEM TO

01/16/2021 Service 9849TROUBLESHOOT & REPAIR EXH

GAS RECIRCULAT SYSTEM

--------------------------------------- CUSTOMER COMPLAINT MACHINE HADAN EMISSIONS CODE THAT WAS ACTIVE 3385-13 ---------------------------------------- CAUSE OF FAILURE HEAVY SOOT IN THE EGR MIXING VALVE ---------------------------------------- CORRECTION I CHECKED ON VISION LINK TO

SEE WHAT THE CODE WAS. IT HAD 3385-13 EGR INTAKE PRESSURESENSOR : OUT OF CALIBRATION WITH 5 OCC. I ASK SHELDON WHY IT

WOULD BE A CALIBRATION CODE. HE GAVE ME SOME THINGS TOCHECK OUT WHEN I WAS ON SITE. ONCE THERE I HOOKED UP ET TOSEE IF THERE WAS ANYTHING TO HELP TROUBLESHOOT. DID A PDF

AND REMOVED THE MIXING VALVE. FOUND A LOT OF SOOT IN THAT.WHILE I WAS THERE I ORDERED A PRESSURE SENSOR TO HAVE ON

HAND IF IT ACTS UP AFTER I GET THE MACHINE RUNNING. I TOOK THEMIXING VALVE TO THE SHOP AND CLEANED IT OUT WITH PRESSUREWASHER AND TOOK IT BACK. REINSTALLED THE VALVE AND MADE

SURE IT WASN'T LEAKING. I CHECKED ON THE MACHINE ON VISIONLINK AND IT WAS NOT ACTIVE YET. --------------------------------------


--------------------------------------- CUSTOMER COMPLAINT ADDITIOANLWORK ADDED WHILE ON SITE: THE HOSES GOING TO THE RIGHT

MOTOR WERE GETTING BAD AND THEY WANTED THEM REPLACED. ---------------------------------------- CAUSE OF FAILURE RUBBING ON AXLE --------

-------------------------------- CORRECTION REMOVED THE HOSES ANDINSTALLED NEW REFILL HYD TANK AND CHECKED FOR LEAKS ---------------------------------------- CONTINGENT DAMAGE IF ANY ----------------------------

------------ COMPLICATIONS IF ANY ----------------------------------------


HOSE 3602056 WAS PULLED INCORRECTLY BY PARTS. BECAUSE OFTHIS RICH SPENT TIME ON PHONE WITH TC AND ORDERED PARTS TO

ADAPT HOSE TO WORK AND SUE DROVE TO EDINA TO MEET KNOX COEMPLOYEE WITH PARTS. RICH CALLED IN AROUND 2PM, HE TALKED TOCOREKY AND IN DISUCCSING DETERMINED THAT WRONG HOSE WAS

PULLED BY PARTS DEPT. THERE WERE STACKS OF PREMADE HOSESAND THE WRONG HOSE WAS GIVEN TO RICH FOR INSTALLATION.

CORKEY HAS PULLED CORRECT HOSE AND PUT IN RICH'S FIELD BIN.RICH WILL RETURN INCORRECT HOSE THAT WAS PULLED. THECONNEECTOR, ORINGS AND SEAL ---------------------------------------

CUSTOMER COMPLAINT WHEN I GOT TO THE MACHINE TO REPLACETHE RIGHT DRIVE MOTOR LINES ONE OF THE LINES WOULD NOT FIT. ILOOKED AT THE PICK TICKET AND STARTED LOOKING IN TO WHY. THE

TICKET SHOWED A 4339268 HOSE WAS PULLED BUT IT DIDN'T HAVETHE RIGHT ENDS ON IT. AFTER LOOKING UP THE HOSE ON SIS IT

LOOKED LIKE I NEEDED A DIFFERENT HOSE OR A CONNECTOR TOMAKE THIS WORK. A CHECKED WITH PARTS AND JEFF FOUND A

SERVICE LE


WITH ALL THE CONFUSION WITH THE HOSES I ACCIDENTLY GOT THEHOSE ROUTED WRONG AND THE RIGHT SIDE MOTOR WAS TURNING

THE WRONG WAY. I SWAPPED THE DRIVE HOSES TOP TO BOTTOMAND IT WORKED FINE.


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02/16/2021 Service 9946

03/19/2021 Service 9900



FAILURE N/A ---------------------------------------- CORRECTION DID A PM2SERVICE ON MACHINE AND LOOKED OVER. DID A ET STATUS

DOWNLOAD OFF OF MACHINE. DID A TA1 VISUAL INSPECTION ONMACHINE. HAD A TRANSMISSION HOSE LEAKING OIL. THE TANDEM

DRIVES ARE LEAKING OIL AT PIVOT OF DIFFERENTIAL. ---------------------------------------- CONTINGENT DAMAGE IF ANY N/A ---------------------------------

------- COMPLICATIONS IF ANY N/A ----------------------------------------



--------------------------- CORRECTION PUT NEW ENGINE AND CAB AIRFILTERS IN. THE OIL IS WHAT WAS USED TO FILL UP THE TRANSMISSION

AND TANDEM DRIVE. ---------------------------------------- CONTINGENTDAMAGE IF ANY N/A ---------------------------------------- COMPLICATIONS IF

ANY N/A ----------------------------------------



MACHINE


PRODUCT LINK SYSTEM 321

--------------------------------------- CUSTOMER COMPLAINT PRODUCT LINKNOT WORKING ---------------------------------------- CAUSE OF FAILUREANTENNA BROKEN ---------------------------------------- CORRECTION

REMOVED THE OLD ANTENNA AND INSTALLED A NEW ONE. PRODUCTLINK THEN STARTED WORKING PROPERLY. --------------------------------------

-- CONTINGENT DAMAGE IF ANY ----------------------------------------COMPLICATIONS IF ANY ----------------------------------------

05/28/2021 Service 10039 CLEAN. MACHINEPULLED MACHINE AROUND AND WASHED IT OFF BEFORE AND AFTER

REPAIRS


TANDEM DR/AXLE HSG UNIT

--------------------------------------- CUSTOMER COMPLAINT LEAKING OILAROUND OSCILLATING JOINT ON TANDEMS -------------------------------------

--- CAUSE OF FAILURE ---------------------------------------- CORRECTIONSTART BY GETTING MACHINE JACKED UP & BLOCKED UP TO GET REARTIRES OFF. REMOVE REAR TIRES, DRAIN OIL OUT OF TANDEMS, WHENI

TOOK PLUG OUT I NOTICED THERE WAS A LOT OF METAL ONMAGNETIC DRAIN PLUG & OIL HAD A SILVER LOOK TO IT, I SHOWED

AARON WHAT I HAD FOUND, SO HE CALLED CUSTOMER TO SEE IFTHEY WANTED US TO TEAR BRAKES & EVERYTHING DOWN TO SEE

WHERE METAL WAS COMING FROM & HOW MUCH DAMAGE THEREWAS, THEY SAID YES, SO I REMOVED ALL CHAINS & BRAKE AS. &

DISSAMBLED ALL BRAKES,REMOVED TANDEMS, REMOVEDOSCILLATING JOINTS. FOUND METAL WAS COMING FROM SPROCKETS

WHERE THEY RIDE AGAINST BEARINGS, METAL WAS IN EVERYTHING,BRAKE DISCS & PLATES, BEARINGS, IT HAD RUINED ALL BRAKE

HOUSINGS ALL SPROCKETS WHERE DAMAGED, RING WEAR BEARINGSIN OSCILLATING JOINTS W

05/28/2021 Service 10039REPAIR FUEL SUPPLY/RETURN

LINES


CORRECTION I FOUND FUEL LINE HOSE LEAKING WHEN I BACKEDMACHINE IN SHOP, I REMOVED NECESSARY PANELS THEN TOOK

MACHINE BACK OVER TO WASH OUT AROUND ENGINE SO I COULDGET TO FUEL LINE & CLAMPS THAT NEED REMOVED TO REPLACE FUEL

LINE. BRING MACHINE BACK TO SHOP, PERFORM LOCK-OUT TAGOUT.START BY REMOVING ALL CLAMPS & CLIPS THAT HOLD FUEL LINE, THE

FUEL LINE THAT WAS LEAKING RUNS FROM FUEL TANK TO FUELCOOLER BACK CLOSE TO ALL OTHER COOLERS, AT THE BACK OF THE

MACHINE. REMOVE ONE FUEL FILTER TO GET TO CLAMP, REMOVE OLDHOSE & TAKE TO HOSE BENCH TO GET NEW ONE MADE, INSTALL &ROUTE NEW HOSE, INSTALL ALL CLAMPS,CONNECT HOSE TO FUEL

TANK & COOLER WITH NEW ORINGS, INSTALL PANELS & FUEL FILTER.THANKS CARL! ---------------------------------------- CONTINGENT DAMAGE IF

ANY ---------------------------------------- COMP


PRODUCT LINK SYSTEM 321

--------------------------------------- CUSTOMER COMPLAINT PRODUCT LINKNOT WORKING ---------------------------------------- CAUSE OF FAILUREANTENNA BROKEN ---------------------------------------- CORRECTION

REMOVED THE OLD ANTENNA AND INSTALLED A NEW ONE. PRODUCTLINK THEN STARTED WORKING PROPERLY. --------------------------------------

-- CONTINGENT DAMAGE IF ANY ----------------------------------------COMPLICATIONS IF ANY ----------------------------------------



MACHINE

Fl ui d A nal ysi sFl ui d A nal ysi s

DateDate Ho u rsHo u rs Co mp artmen tCo mp artmen t SeveritySeverity I n terp retatio nI n terp retatio n

04/07/2021 10,037 CIRCLE DRIVE BOX No Action Required RESULTS OF THE LATEST SAMPLE INDICATE NORMALWEAR AND TRENDS FOR THIS COMPARTMENT. NOEXCESSIVE WEAR IS INDICATED AT THIS TIME.CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.

46/57

04/07/2021 10,037 ENGINE No Action Required RESULTS OF THE LATEST SAMPLE INDICATE NORMALWEAR AND TRENDS FOR THIS COMPARTMENT. NOEXCESSIVE WEAR IS INDICATED AT THIS TIME.CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.

04/07/2021 10,037 FINAL DRIVE FRONT LEFT No Action Required RESULTS OF THE LATEST SAMPLE INDICATE NORMALWEAR AND TRENDS FOR THIS COMPARTMENT. NOEXCESSIVE WEAR IS INDICATED AT THIS TIME.CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.

04/07/2021 10,037 FINAL DRIVE FRONT RIGHT No Action Required RESULTS OF THE LATEST SAMPLE INDICATE NORMALWEAR AND TRENDS FOR THIS COMPARTMENT. NOEXCESSIVE WEAR IS INDICATED AT THIS TIME.CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.

04/07/2021 10,037 HYDRAULIC SYSTEM No Action Required RESULTS OF THE LATEST SAMPLE INDICATE NORMALWEAR AND TRENDS FOR THIS COMPARTMENT. NOEXCESSIVE WEAR IS INDICATED AT THIS TIME.CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.

04/07/2021 10,037 TANDEM LEFT No Action Required RESULTS OF THE LATEST SAMPLE INDICATE NORMALWEAR AND TRENDS FOR THIS COMPARTMENT. NOEXCESSIVE WEAR IS INDICATED AT THIS TIME.CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.

04/07/2021 10,037 TANDEM RIGHT Monitor IRON IS HIGH. PARTICLE COUNT DATA IS HIGHOVERALL. SILICON AND ALUMINUM IN THIS RATIOUSUALLY INDICATE DIRT ENTRY. CHECK FOR APOSSIBLE DIRT ENTRY. CK SAMPLING PROCEDURE.BE SURE CORRECT WARM-UP PROCEDURE ISFOLLOWED. CHG OIL IF NOT ALREADY DONE. CHECKMAGNETIC PLUG FOR ABNORMAL METAL / DEBRIS.RESAMPLE IN 250 HRS. CONTINUE TO MONITORCOMPARTMENT BY SAMPLING AT RECOMMENDEDINTERVALS.

04/07/2021 10,037 TRANSMISSION DIFF No Action Required RESULTS OF THE LATEST SAMPLE INDICATE NORMALWEAR AND TRENDS FOR THIS COMPARTMENT. NOEXCESSIVE WEAR IS INDICATED AT THIS TIME.CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.


08/13/2020 9,475 ENGINE No Action Required SILICON IS HIGH. COULD BE A SILICONESEALANT/GASKET MATERIAL. HAS THISCOMPARTMENT BEEN RECENTLY REPAIRED? IF SO,THIS MAY BE THE CAUSE. ALL OTHER DATA ISNORMAL. CK TO SEE IF SAMPLE WAS TAKEN HOT. BESURE CORRECT WARM-UP PROCEDURE ISFOLLOWED. OIL WAS CHG'D AT THIS TIME.RESAMPLE IN 250 HRS. CONTINUE TO MONITORCOMPARTMENT BY SAMPLING AT RECOMMENDEDINTERVALS.

08/13/2020 9,475 FINAL DRIVE FRONT LEFT No Action Required RESULTS OF THE LATEST SAMPLE INDICATE NORMALWEAR AND TRENDS FOR THIS COMPARTMENT. NOEXCESSIVE WEAR IS INDICATED AT THIS TIME.CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.

08/13/2020 9,475 FINAL DRIVE FRONT RIGHT Monitor NICKEL IS REPORTABLE INDICATING POSSIBLEBEARING/SPINDLE SCUFFING. ALL OTHER WEARMETALS/INFRARED RESULTS ARE ACCEPTABLE.WATER PHYSICAL TESTS ARE NEGATIVE. BE SURECORRECT WARM-UP PROCEDURE IS FOLLOWED. CKSAMPLING PROCEDURE. RESAMPLE IN 250 HRS.INSPECT MAGNETIC PLUG(S) FOR FERROUS METALAND CHECK OIL FOR OTHER VISIBLEMATERIAL/METAL/ETC. MONITOR FOR ANYUNUSUAL PERFORMANCE/NOISES/VIBRATIONS. IFANY DIAGNOSIS IS RECOMMENDED.


08/13/2020 9,475 RADIATOR Monitor INHIBITOR LEVEL IS TOO LOW TO PROVIDECORROSION/EROSION PROTECTION. ADD 2% ELCEXTENDER (CAT P / N 119- 5152) TO BOOSTINHIBITOR. CONTINUE TO SAMPLE AT HALF THEREGULAR INTERVAL.

08/13/2020 9,475 TANDEM LEFT Monitor SAMPLE SHOWS A TRACE OF WATER. LOCATE &CORRECT SOURCE OF WATER ENTRY. CK SAMPLINGPROCEDURE. BE SURE CORRECT WARM-UPPROCEDURE IS FOLLOWED. RESAMPLE IN 100 HRSTO VERIFY WATER READINGS . CONTINUE TOMONITOR COMPARTMENT BY SAMPLING ATRECOMMENDED INTERVALS.

47/57

08/13/2020 9,475 TANDEM RIGHT Monitor SAMPLE SHOWS A TRACE OF WATER. LOCATE &CORRECT SOURCE OF WATER ENTRY. CK SAMPLINGPROCEDURE. BE SURE CORRECT WARM-UPPROCEDURE IS FOLLOWED. RESAMPLE IN 100 HRSTO VERIFY WATER READINGS . CONTINUE TOMONITOR COMPARTMENT BY SAMPLING ATRECOMMENDED INTERVALS.


07/16/2020 9,404 ENGINE Action Required THE FUEL TEST INDICATES A HIGH LEVEL OF 9.5%FUEL DILUTION. INTERVENTION IS NEEDED AT YOUREARLIERST CONVEINIENCE. INSPECT ENGINE.POSSIBLE CAUSES OF FUEL DILUTION ARE : LEAKINGINJECTORS, INJECTOR O-RINGS , FAILED INJECTORS,FUEL TRANSFER PUMP, AND ENGINE OVER FUELING.RESAMPLE IMMEDIATELY AFTER ANY REPAIRS ANDFLUID CHG FOR A BASELINE, AND AGAIN IN 100 HRS.CM

07/13/2020 9,391 ENGINE Monitor LOW VISCOSITY AND G.C. FUEL TEST SHOW A HIGHLEVEL OF 6.0% FUEL DILUTION. INTERVENTION ISNOT NEEDED. AT YOUR EARLIEST CONVENIENCE,TROUBLESHOOT & REPAIR. POSSIBLE SOURCESINCLUDE LEAKING OR FAILED INJECTORS, INJECTORO-RINGS, OR FUEL TRANSFER PUMP. ALL OTHERDATA IS NORMAL. BE SURE CORRECT WARM-UPPROCEDURE IS FOLLOWED. CK TO SEE IF SAMPLEWAS TAKEN HOT. OIL WAS CHG'D AT THIS TIME.RESAMPLE IN 100 HRS. CONTINUE TO MONITORCOMPARTMENT BY SAMPLING AT RECOMMENDEDINTERVALS. CM

06/12/2020 9,286 ENGINE No Action Required WEAR PATTERN IS ACCEPTABLE AT THIS TIME.RESAMPLE IN 100 HRS. SHORT HOUR RESAMPLEDOES NOT REQUIRE ANOTHER OIL CHANGE.CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.

06/04/2020 9,265 ENGINE Action Required LOW VISCOSITY AND G.C. FUEL TEST SHOW A HIGHLEVEL OF 7.1% FUEL DILUTION. INTERVENTION ISNEEDED. AT YOUR EARLIEST CONVENIENCE,TROUBLESHOOT & REPAIR. POSSIBLE SOURCESINCLUDE LEAKING OR FAILED INJECTORS, INJECTORO-RINGS, OR FUEL TRANSFER PUMP. ALL OTHERDATA IS NORMAL. BE SURE CORRECT WARM-UPPROCEDURE IS FOLLOWED. CK TO SEE IF SAMPLEWAS TAKEN HOT. OIL WAS CHG'D AT THIS TIME.RESAMPLE IN 100 HRS. CONTINUE TO MONITORCOMPARTMENT BY SAMPLING AT RECOMMENDEDINTERVALS.


03/31/2020 8,993 ENGINE No Action Required RESULTS OF THE LATEST SAMPLE INDICATE NORMALWEAR AND TRENDS FOR THIS COMPARTMENT. NOEXCESSIVE WEAR IS INDICATED AT THIS TIME.CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS. NEEDHOURS / MILES OF USAGE FOR GOOD DATAEVALUATION.

03/31/2020 8,993 FINAL DRIVE FRONT LEFT Monitor NICKEL IS REPORTABLE INDICATING POSSIBLEBEARING/SPINDLE SCUFFING. ALL OTHER WEARMETALS/INFRARED RESULTS ARE ACCEPTABLE.WATER PHYSICAL TESTS ARE NEGATIVE. PARTICLECOUNT IS ACCEPTABLE. RESAMPLE IN 250 HRS.INSPECT MAGNETIC PLUG(S) FOR FERROUS METALAND CHECK OIL FOR OTHER VISIBLEMATERIAL/METAL/ETC. MONITOR FOR ANYUNUSUAL PERFORMANCE/NOISES/VIBRATIONS. IFANY DIAGNOSIS IS RECOMMENDED.



48/57

03/31/2020 8,993 RADIATOR Monitor COPPER IS ELEVATED. INHIBITOR LEVEL IS TOO LOWTO PROVIDE CORROSION/EROSION PROTECTION.ADD 2% ELC EXTENDER (CAT P / N 119- 5152) TOBOOST INHIBITOR. CONTINUE TO SAMPLE AT HALFTHE REGULAR INTERVAL.

03/31/2020 8,993 TANDEM LEFT No Action Required RESULTS OF THE LATEST SAMPLE INDICATE NORMALWEAR AND TRENDS FOR THIS COMPARTMENT. NOEXCESSIVE WEAR IS INDICATED AT THIS TIME.CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.

03/31/2020 8,993 TANDEM RIGHT Monitor ALUMINUM IS SLIGHTLY HIGH. SILICON IS HIGH.SILICON AND ALUMINUM IN THIS RATIO USUALLYINDICATE DIRT ENTRY. CHECK FOR A POSSIBLE DIRTENTRY. IRON IS SLIGHTLY HIGH. SAMPLE IS DARKERTHAN NORMAL. OIL WAS TOO DARKENED TO RUNPARTICLE COUNT TEST. BE SURE CORRECT WARM-UP PROCEDURE IS FOLLOWED. CK SAMPLINGPROCEDURE. WAS THE FILTER CHECKED FORVISIBLE METAL / DEBRIS AT THIS SERVICE? CHG OIL IFNOT ALREADY DONE. RESAMPLE IN 250 HRS.CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.


09/19/2019 8,480 CIRCLE DRIVE BOX Monitor NEED HOURS / MILES OF USAGE FOR GOOD DATAEVALUATION. COPPER IS INCREASING . ALUMINUMIS HIGH. VISIBLE METAL IN SAMPLE BOTTLE. TOOMUCH DEBRIS TO RUN PARTICLE COUNT. CKSAMPLING PROCEDURE. BE SURE CORRECT WARM-UP PROCEDURE IS FOLLOWED. OIL WAS CHG'D ATTHIS TIME. CHECK / MONITOR FOR ABNORMALNOISE/PERFORMANCE. RESAMPLE NOW FOR ABASELINE (STARTING POINT) AND AGAIN 50 - 100HRS LATER. CONTINUE TO MONITORCOMPARTMENT BY SAMPLING AT RECOMMENDEDINTERVALS.


09/19/2019 8,480 FINAL DRIVE FRONT LEFT Monitor NEED HOURS / MILES OF USAGE FOR GOOD DATAEVALUATION. NICKEL IS REPORTABLE INDICATINGPOSSIBLE BEARING/SPINDLE SCUFFING. IRON ISHIGH. CHROME IS SLIGHTLY HIGH. BE SURECORRECT WARM-UP PROCEDURE IS FOLLOWED. CKSAMPLING PROCEDURE. CHG OIL IF NOT ALREADYDONE. RESAMPLE IN 250 HRS. INSPECT MAGNETICPLUG(S) FOR FERROUS METAL AND CHECK OIL FOROTHER VISIBLE MATERIAL/METAL/ETC. MONITORFOR ANY UNUSUALPERFORMANCE/NOISES/VIBRATIONS. IF ANYDIAGNOSIS IS RECOMMENDED. CONTINUE TOMONITOR COMPARTMENT BY SAMPLING ATRECOMMENDED INTERVALS.

09/19/2019 8,480 FINAL DRIVE FRONT RIGHT Monitor NEED HOURS / MILES OF USAGE FOR GOOD DATAEVALUATION. NICKEL IS REPORTABLE INDICATINGPOSSIBLE BEARING/SPINDLE SCUFFING. IRON ISHIGH. CHROME IS SLIGHTLY HIGH. BE SURECORRECT WARM-UP PROCEDURE IS FOLLOWED. CKSAMPLING PROCEDURE. CHG OIL IF NOT ALREADYDONE. RESAMPLE IN 250 HRS. INSPECT MAGNETICPLUG(S) FOR FERROUS METAL AND CHECK OIL FOROTHER VISIBLE MATERIAL/METAL/ETC. MONITORFOR ANY UNUSUALPERFORMANCE/NOISES/VIBRATIONS. IF ANYDIAGNOSIS IS RECOMMENDED. CONTINUE TOMONITOR COMPARTMENT BY SAMPLING ATRECOMMENDED INTERVALS.


09/19/2019 8,480 RADIATOR Monitor INHIBITOR LEVEL IS TOO LOW TO PROVIDECORROSION/EROSION PROTECTION. ADD 2% ELCEXTENDER (CAT P / N 119- 5152) TO BOOSTINHIBITOR. CONTINUE TO SAMPLE AT HALF THEREGULAR INTERVAL.

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09/19/2019 8,480 TANDEM LEFT Action Required NEED HOURS / MILES OF USAGE FOR GOOD DATAEVALUATION. SAMPLE IS CONTAMINATED WITHWATER. UNABLE TO RUN PARTICLE COUNT , IR ORTEST VISCOSITY DUE TO WATER CONTENT. IRON ISINCREASING. SILICON IS HIGH. LOCATE & CORRECTSOURCE OF WATER ENTRY. OIL WAS CHG'D AT THISTIME. RESAMPLE NOW FOR A BASELINE (STARTINGPOINT) AND AGAIN 50 - 100 HRS LATER. CONTINUETO MONITOR COMPARTMENT BY SAMPLING ATRECOMMENDED INTERVALS. CMA

09/19/2019 8,480 TANDEM RIGHT Action Required NEED HOURS / MILES OF USAGE FOR GOOD DATAEVALUATION. SAMPLE IS CONTAMINATED WITHWATER. UNABLE TO RUN PARTICLE COUNT , IR ORTEST VISCOSITY DUE TO WATER CONTENT. IRON ISINCREASING. SILICON IS HIGH. LOCATE & CORRECTSOURCE OF WATER ENTRY. OIL WAS CHG'D AT THISTIME. RESAMPLE NOW FOR A BASELINE (STARTINGPOINT) AND AGAIN 50 - 100 HRS LATER. CONTINUETO MONITOR COMPARTMENT BY SAMPLING ATRECOMMENDED INTERVALS. CMA


04/23/2019 7,979 ENGINE No Action Required NEED HOURS / MILES OF USAGE FOR GOOD DATAEVALUATION. RESULTS OF THE LATEST SAMPLEINDICATE NORMAL WEAR AND TRENDS FOR THISCOMPARTMENT. NO EXCESSIVE WEAR IS INDICATEDAT THIS TIME. CONTINUE TO MONITORCOMPARTMENT BY SAMPLING AT RECOMMENDEDINTERVALS.

02/04/2019 7,727 CIRCLE DRIVE BOX Monitor SAMPLE IS DARKER THAN NORMAL. ALUMINUM ISSLIGHTLY HIGH. BE SURE CORRECT WARM-UPPROCEDURE IS FOLLOWED. CHG OIL IF NOTALREADY DONE. RESAMPLE IN 250 HRS. CONTINUETO MONITOR COMPARTMENT BY SAMPLING ATRECOMMENDED INTERVALS.


02/04/2019 7,727 FINAL DRIVE FRONT LEFT Monitor NICKEL IS REPORTABLE INDICATING POSSIBLEBEARING/SPINDLE SCUFFING. IRON IS INCREASING.SAMPLE IS DARKER THAN NORMAL. CHROME ISSLIGHTLY HIGH. BE SURE CORRECT WARM-UPPROCEDURE IS FOLLOWED. CK SAMPLINGPROCEDURE. CHG OIL IF NOT ALREADY DONE.RESAMPLE IN 250 HRS. INSPECT MAGNETIC PLUG(S)FOR FERROUS METAL AND CHECK OIL FOR OTHERVISIBLE MATERIAL/METAL/ETC. MONITOR FOR ANYUNUSUAL PERFORMANCE/NOISES/VIBRATIONS. IFANY DIAGNOSIS IS RECOMMENDED. CONTINUE TOMONITOR COMPARTMENT BY SAMPLING ATRECOMMENDED INTERVALS.

02/04/2019 7,727 FINAL DRIVE FRONT RIGHT Monitor NICKEL IS REPORTABLE INDICATING POSSIBLEBEARING/SPINDLE SCUFFING. IRON IS INCREASING.SAMPLE IS DARKER THAN NORMAL. CHROME ISSLIGHTLY HIGH. BE SURE CORRECT WARM-UPPROCEDURE IS FOLLOWED. CK SAMPLINGPROCEDURE. CHG OIL IF NOT ALREADY DONE.RESAMPLE IN 250 HRS. INSPECT MAGNETIC PLUG(S)FOR FERROUS METAL AND CHECK OIL FOR OTHERVISIBLE MATERIAL/METAL/ETC. MONITOR FOR ANYUNUSUAL PERFORMANCE/NOISES/VIBRATIONS. IFANY DIAGNOSIS IS RECOMMENDED. CONTINUE TOMONITOR COMPARTMENT BY SAMPLING ATRECOMMENDED INTERVALS.


02/04/2019 7,727 TANDEM LEFT No Action Required METALS ARE NORMAL, BUT PARTICLE COUNT DATAIS HIGH OVERALL. ALL OTHER DATA IS NORMAL. CKSAMPLING PROCEDURE. BE SURE CORRECT WARM-UP PROCEDURE IS FOLLOWED. RESAMPLE IN 500HRS. CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.

02/04/2019 7,727 TANDEM RIGHT No Action Required METALS ARE NORMAL, BUT PARTICLE COUNT DATAIS HIGH OVERALL. ALL OTHER DATA IS NORMAL. CKSAMPLING PROCEDURE. BE SURE CORRECT WARM-UP PROCEDURE IS FOLLOWED. RESAMPLE IN 500HRS. CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.

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08/17/2018 7,134 CIRCLE DRIVE BOX Monitor METALS ARE NORMAL, BUT SAMPLE IS DARKER THANNORMAL. ALL OTHER DATA IS NORMAL. CKSAMPLING PROCEDURE. BE SURE CORRECT WARM-UP PROCEDURE IS FOLLOWED. RESAMPLE IN 250HRS. CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.


08/17/2018 7,134 FINAL DRIVE FRONT LEFT Monitor NICKEL IS REPORTABLE INDICATING POSSIBLEBEARING/SPINDLE SCUFFING. ALL OTHER WEARMETALS/INFRARED RESULTS ARE ACCEPTABLE.WATER PHYSICAL TESTS ARE NEGATIVE. BE SURECORRECT WARM-UP PROCEDURE IS FOLLOWED. CKSAMPLING PROCEDURE. RESAMPLE IN 250 HRS.INSPECT MAGNETIC PLUG(S) FOR FERROUS METALAND CHECK OIL FOR OTHER VISIBLEMATERIAL/METAL/ETC. MONITOR FOR ANYUNUSUAL PERFORMANCE/NOISES/VIBRATIONS. IFANY DIAGNOSIS IS RECOMMENDED.



08/17/2018 7,134 RADIATOR Monitor GLYCOLATE HAS INCREASED AND NITRITES ARELOW. INHIBITOR LEVEL IS TOO LOW TO PROVIDECORROSION/EROSION PROTECTION. ADD 2%CAPACITY OF ELC EXTENDER (CAT P/N 119-5152) TOBOOST INHIBITOR. SAMPLE AGAIN AT HALF THEREGULAR INTERVAL TO MONITOR INHIBITORLEVELS.

08/17/2018 7,134 TANDEM LEFT Action Required SAMPLE IS CONTAMINATED WITH WATER. LOCATE &CORRECT SOURCE OF WATER ENTRY. CHECK FORCRACKED OR DAMAGED BREATHER. ALL OTHERDATA IS NORMAL. CHANGE OIL IF NOT ALREADYDONE. RESAMPLE IMMEDIATELY AFTER FLUID CHGOR ANY REPAIRS FOR A BASELINE, AND AGAIN IN 100HRS. CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS. EJROSS

08/17/2018 7,134 TANDEM RIGHT No Action Required RESULTS OF THE LATEST SAMPLE INDICATE NORMALWEAR AND TRENDS FOR THIS COMPARTMENT. NOEXCESSIVE WEAR IS INDICATED AT THIS TIME.CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.



04/09/2018 6,631 CIRCLE DRIVE BOX Monitor SAMPLE IS DARKER THAN NORMAL. ALL OTHER DATAIS NORMAL. BE SURE CORRECT WARM-UPPROCEDURE IS FOLLOWED. CK SAMPLINGPROCEDURE. RESAMPLE IN 250 HRS. CONTINUE TOMONITOR COMPARTMENT BY SAMPLING ATRECOMMENDED INTERVALS.


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04/09/2018 6,631 FINAL DRIVE FRONT LEFT Monitor NICKEL IS REPORTABLE INDICATING POSSIBLEBEARING/SPINDLE SCUFFING. ALL OTHER WEARMETALS/INFRARED RESULTS ARE ACCEPTABLE.WATER PHYSICAL TESTS ARE NEGATIVE. PARTICLECOUNT IS ACCEPTABLE. RESAMPLE IN 250 HRS.INSPECT MAGNETIC PLUG(S) FOR FERROUS METALAND CHECK OIL FOR OTHER VISIBLEMATERIAL/METAL/ETC. MONITOR FOR ANYUNUSUAL PERFORMANCE/NOISES/VIBRATIONS. IFANY DIAGNOSIS IS RECOMMENDED.

04/09/2018 6,631 FINAL DRIVE FRONT RIGHT Monitor NICKEL IS REPORTABLE INDICATING POSSIBLEBEARING/SPINDLE SCUFFING. ALL OTHER WEARMETALS/INFRARED RESULTS ARE ACCEPTABLE.WATER PHYSICAL TESTS ARE NEGATIVE. SAMPLE ISDARKER THAN NORMAL. BE SURE CORRECT WARM-UP PROCEDURE IS FOLLOWED. CK SAMPLINGPROCEDURE. RESAMPLE IN 250 HRS. INSPECTMAGNETIC PLUG(S) FOR FERROUS METAL ANDCHECK OIL FOR OTHER VISIBLEMATERIAL/METAL/ETC. MONITOR FOR ANYUNUSUAL PERFORMANCE/NOISES/VIBRATIONS. IFANY DIAGNOSIS IS RECOMMENDED.


04/09/2018 6,631 TANDEM LEFT Action Required SAMPLE IS CONTAMINATED WITH WATER. UNABLETO RUN PARTICLE COUNT DUE TO WATER CONTENT.ALL OTHER DATA IS NORMAL. LOCATE & CORRECTSOURCE OF WATER ENTRY. RESAMPLEIMMEDIATELY AFTER FLUID CHG OR ANY REPAIRSFOR A BASELINE, AND AGAIN IN 100 HRS. CONTINUETO MONITOR COMPARTMENT BY SAMPLING ATRECOMMENDED INTERVALS.

04/09/2018 6,631 TANDEM RIGHT No Action Required RESULTS OF THE LATEST SAMPLE INDICATE NORMALWEAR AND TRENDS FOR THIS COMPARTMENT. NOEXCESSIVE WEAR IS INDICATED AT THIS TIME.CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.

04/09/2018 6,631 TRANSMISSION DIFF Monitor WEAR PATTERN IS ACCEPTABLE AT THIS TIME.SAMPLE IS DARKER THAN NORMAL. ALL OTHER DATAIS NORMAL. BE SURE CORRECT WARM-UPPROCEDURE IS FOLLOWED. CK SAMPLINGPROCEDURE. FILTER(S) CHANGED AT THIS TIME.RESAMPLE IN 250 HRS. CONTINUE TO MONITORCOMPARTMENT BY SAMPLING AT RECOMMENDEDINTERVALS.


09/13/2017 6,105 CIRCLE DRIVE BOX Monitor SAMPLE IS DARKER THAN NORMAL. ALUMINUM ISSLIGHTLY HIGH. BE SURE CORRECT WARM-UPPROCEDURE IS FOLLOWED. OIL WAS CHG'D AT THISTIME. RESAMPLE IN 250 HRS. CONTINUE TOMONITOR COMPARTMENT BY SAMPLING ATRECOMMENDED INTERVALS.


09/13/2017 6,105 FINAL DRIVE FRONT LEFT Monitor NICKEL IS REPORTABLE INDICATING POSSIBLEBEARING/SPINDLE SCUFFING. ALL OTHER WEARMETALS/INFRARED RESULTS ARE ACCEPTABLE.WATER PHYSICAL TESTS ARE NEGATIVE. PARTICLECOUNT IS ACCEPTABLE. CHANGE OIL IF YOU HAVENOT ALREADY. RESAMPLE IN 250 HRS. INSPECTMAGNETIC PLUG(S) FOR FERROUS METAL ANDCHECK OIL FOR OTHER VISIBLEMATERIAL/METAL/ETC. MONITOR FOR ANYUNUSUAL PERFORMANCE/NOISES/VIBRATIONS. IFANY DIAGNOSIS IS RECOMMENDED.

09/13/2017 6,105 FINAL DRIVE FRONT RIGHT Monitor NICKEL IS REPORTABLE INDICATING POSSIBLEBEARING/SPINDLE SCUFFING. ALL OTHER WEARMETALS/INFRARED RESULTS ARE ACCEPTABLE.WATER PHYSICAL TESTS ARE NEGATIVE. PARTICLECOUNT IS ACCEPTABLE. CHANGE OIL IF YOU HAVENOT ALREADY. RESAMPLE IN 250 HRS. INSPECTMAGNETIC PLUG(S) FOR FERROUS METAL ANDCHECK OIL FOR OTHER VISIBLEMATERIAL/METAL/ETC. MONITOR FOR ANYUNUSUAL PERFORMANCE/NOISES/VIBRATIONS. IFANY DIAGNOSIS IS RECOMMENDED.

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09/13/2017 6,105 RADIATOR No Action Required ALL ANALYSIS READINGS ARE WITHIN THE EXPECTEDRANGE FOR THIS COOLANT SAMPLE. CONTINUE TOSAMPLE AT THE RECOMMENDED INTERVAL.

09/13/2017 6,105 TANDEM LEFT No Action Required ACCEPTABLE DATA FOR THIS USAGE PERIOD. BESURE CORRECT WARM-UP PROCEDURE ISFOLLOWED. OIL WAS CHG'D AT THIS TIME.RESAMPLE AT NORMAL INTERVAL. CONTINUE TOMONITOR COMPARTMENT BY SAMPLING ATRECOMMENDED INTERVALS.

09/13/2017 6,105 TANDEM RIGHT No Action Required ACCEPTABLE DATA FOR THIS USAGE PERIOD.RESULTS OF THE LATEST SAMPLE INDICATE NORMALWEAR AND TRENDS FOR THIS COMPARTMENT. NOEXCESSIVE WEAR IS INDICATED AT THIS TIME.CONTINUE TO MONITOR COMPARTMENT BYSAMPLING AT RECOMMENDED INTERVALS.



04/12/2017 5,601 CIRCLE DRIVE BOX Monitor COPPER/ALUMINUM LEVELS ARE MARGINAL FORHOURS ON OIL INDICATING POSSIBLEGEAR/BEARING SCUFFING/WEAR. ALL OTHER WEARMETALS/INFRARED RESULTS ARE ACCEPTABLE.WATER PHYSICAL TESTS ARE NEGATIVE. CHANGE OILIF YOU HAVE NOT ALREADY. RESAMPLE IN 500HOURS. MONITOR FOR ANY UNUSUALPERFORMANCE/NOISES/VIBRATIONS. IF ANYDIAGNOSIS IS RECOMMENDED.

04/12/2017 5,601 ENGINE No Action Required WEAR METAL ANALYSIS RESULTS ARE NORMAL.INFRARED ANALYSIS RESULTS ARE ACCEPTABLE.WATER/FUEL/GLYCOL PHYSICAL TESTS AREACCEPTABLE. NO PROBLEMS PRESENTLYASSOCIATED WITH THIS SAMPLE. CONTINUESAMPLING AT THE NEXT NORMAL SERVICEINTERVAL.



04/12/2017 5,601 HYDRAULIC SYSTEM No Action Required WEAR METAL ANALYSIS RESULTS ARE NORMAL.INFRARED ANALYSIS RESULTS ARE ACCEPTABLE.WATER/GLYCOL PHYSICAL TESTS ARE NEGATIVE.PARTICLE COUNT IS ACCEPTABLE. RESAMPLE IN 500HRS.

04/12/2017 5,601 TANDEM LEFT Monitor WEAR METAL ANALYSIS RESULTS ARE NORMAL.INFRARED ANALYSIS RESULTS ARE ACCEPTABLE.WATER PHYSICAL TESTS ARE NEGATIVE. PARTICLECOUNT IS UNACCEPTABLE. RESAMPLE IN 250 HOURS.INSPECT MAGNETIC PLUG(S) FOR FERROUS METALAND CHECK OIL FOR OTHER VISIBLEMATERIAL/METAL/ETC. MONITOR FOR ANYUNUSUAL PERFORMANCE/NOISES/VIBRATIONS. IFANY DIAGNOSIS IS RECOMMENDED.

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04/12/2017 5,601 TANDEM RIGHT Monitor WEAR METAL ANALYSIS RESULTS ARE NORMAL.INFRARED ANALYSIS RESULTS ARE ACCEPTABLE.WATER PHYSICAL TESTS ARE NEGATIVE. PARTICLECOUNT IS UNACCEPTABLE. RESAMPLE IN 250 HOURS.INSPECT MAGNETIC PLUG(S) FOR FERROUS METALAND CHECK OIL FOR OTHER VISIBLEMATERIAL/METAL/ETC. MONITOR FOR ANYUNUSUAL PERFORMANCE/NOISES/VIBRATIONS. IFANY DIAGNOSIS IS RECOMMENDED.

04/12/2017 5,601 TRANSMISSION DIFF No Action Required WEAR METAL ANALYSIS RESULTS ARE NORMAL.INFRARED ANALYSIS RESULTS ARE ACCEPTABLE.WATER/GLYCOL PHYSICAL TESTS ARE NEGATIVE.PARTICLE COUNT IS ACCEPTABLE. RESAMPLE IN 500HRS.


11/08/2016 5,093 CIRCLE DRIVE BOX Monitor COPPER/ALUMINUM LEVELS ARE MARGINAL FORHOURS ON OIL INDICATING POSSIBLEGEAR/BEARING SCUFFING/WEAR. ALL OTHER WEARMETALS/INFRARED RESULTS ARE ACCEPTABLE.WATER PHYSICAL TESTS ARE NEGATIVE. CHANGE OILIF YOU HAVE NOT ALREADY. RESAMPLE IN 500HOURS. MONITOR FOR ANY UNUSUALPERFORMANCE/NOISES/VIBRATIONS. IF ANYDIAGNOSIS IS RECOMMENDED.




11/08/2016 5,093 HYDRAULIC SYSTEM Monitor WEAR METAL ANALYSIS RESULTS ARE NORMAL.INFRARED/WATER/GLYCOL RESULTS AREACCEPTABLE. PARTICLE COUNT IS JUSTUNACCEPTABLE. CHANGE FILTER(S) IF YOU HAVENOT ALREADY. RESAMPLE IN 250 HRS TOCONFIRM/MONITOR. MONITOR FOR ANY UNUSUALPERFORMANCE/NOISES/VIBRATIONS. IF ANYDIAGNOSIS IS RECOMMENDED.

11/08/2016 5,093 TANDEM LEFT No Action Required WEAR METAL ANALYSIS RESULTS ARE NORMAL.INFRARED ANALYSIS RESULTS ARE ACCEPTABLE.WATER PHYSICAL TESTS ARE NEGATIVE. PARTICLECOUNT IS ACCEPTABLE. RESAMPLE IN 500 HRS.

11/08/2016 5,093 TANDEM RIGHT No Action Required WEAR METAL ANALYSIS RESULTS ARE NORMAL.INFRARED ANALYSIS RESULTS ARE ACCEPTABLE.WATER PHYSICAL TESTS ARE NEGATIVE. PARTICLECOUNT IS ACCEPTABLE. RESAMPLE IN 500 HRS.


11/07/2016 5,093 RADIATOR No Action Required SOME SOLIDS ARE PRESENT.ALL OTHER TESTSAPPEAR NORMAL. SAMPLE AGAIN AT THE REGULARINTERVAL.


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06/28/2016 4,617 CIRCLE DRIVE BOX No Action Required WEAR METAL ANALYSIS RESULTS ARE NORMAL.INFRARED ANALYSIS RESULTS ARE ACCEPTABLE.WATER PHYSICAL TESTS ARE NEGATIVE. PARTICLECOUNT IS ACCEPTABLE. RESAMPLE IN 500 HRS.

06/28/2016 4,617 ENGINE No Action Required WEAR METAL ANALYSIS RESULTS ARE NORMAL.INFRARED ANALYSIS RESULTS ARE ACCEPTABLE.WATER/FUEL/GLYCOL PHYSICAL TESTS AREACCEPTABLE. NO PROBLEMS PRESENTLYASSOCIATED WITH THIS SAMPLE. CONTINUESAMPLING AT THE NORMAL INTERVAL.




06/28/2016 4,617 TANDEM LEFT No Action Required WEAR METAL ANALYSIS RESULTS ARE NORMAL.INFRARED ANALYSIS RESULTS ARE ACCEPTABLE.WATER PHYSICAL TESTS ARE NEGATIVE. PARTICLECOUNT IS ACCEPTABLE. RESAMPLE IN 500 HRS.

06/28/2016 4,617 TANDEM RIGHT No Action Required WEAR METAL ANALYSIS RESULTS ARE NORMAL.INFRARED ANALYSIS RESULTS ARE ACCEPTABLE.WATER PHYSICAL TESTS ARE NEGATIVE. PARTICLECOUNT IS ACCEPTABLE. RESAMPLE IN 500 HRS.



02/10/2016 4,112 RADIATOR No Action Required ALL ANALYSIS READINGS ARE WITHIN THE EXPECTEDRANGE FOR THIS COOLANT SAMPLE. CONTINUE TOSAMPLE AT THE RECOMMENDED INTERVAL.

01/10/2016 4,112 CIRCLE DRIVE BOX Monitor COPPER/ALUMINUM LEVELS MAYBE RESIDUALSFROM THE FACTORY OR BREAK-IN WEAR. ALLOTHER WEAR METALS/INFRARED RESULTS AREACCEPTABLE. WATER PHYSICAL TESTS ARENEGATIVE. CHANGE OIL IF YOU HAVE NOT ALREADY.RESAMPLE IN 500 HOURS. MONITOR FOR ANYUNUSUAL PERFORMANCE/NOISES/VIBRATIONS. IFANY DIAGNOSIS IS RECOMMENDED.


01/10/2016 4,112 FINAL DRIVE FRONT LEFT Monitor NICKEL IS ELEVATED INDICATING POSSIBLEBEARING/SPINDLE SCUFFING. ALL OTHER WEARMETAL ANALYSIS RESULTS ARE NORMAL. INFRAREDANALYSIS RESULTS ARE ACCEPTABLE. WATERPHYSICAL TESTS ARE NEGATIVE. PARTICLE COUNT ISACCEPTABLE. CHANGE OIL IF YOU HAVE NOTALREADY. RESAMPLE IN 250 HRS. INSPECTMAGNETIC PLUG(S) FOR FERROUS METAL ANDCHECK OIL FOR OTHER VISIBLEMATERIAL/METAL/ETC. MONITOR FOR ANYUNUSUAL PERFORMANCE/NOISES/VIBRATIONS. IFANY DIAGNOSIS IS RECOMMENDED.

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01/10/2016 4,112 FINAL DRIVE FRONT RIGHT Monitor NICKEL IS ELEVATED INDICATING POSSIBLEBEARING/SPINDLE SCUFFING. ALL OTHER WEARMETAL ANALYSIS RESULTS ARE NORMAL. INFRAREDANALYSIS RESULTS ARE ACCEPTABLE. WATERPHYSICAL TESTS ARE NEGATIVE. PARTICLE COUNT ISACCEPTABLE. CHANGE OIL IF YOU HAVE NOTALREADY. RESAMPLE IN 250 HRS. INSPECTMAGNETIC PLUG(S) FOR FERROUS METAL ANDCHECK OIL FOR OTHER VISIBLEMATERIAL/METAL/ETC. MONITOR FOR ANYUNUSUAL PERFORMANCE/NOISES/VIBRATIONS. IFANY DIAGNOSIS IS RECOMMENDED.




01/10/2016 4,112 TRANSMISSION DIFF Monitor WEAR METAL ANALYSIS RESULTS ARE NORMAL.INFRARED/WATER/GLYCOL RESULTS AREACCEPTABLE. PARTICLE COUNT IS UNACCEPTABLE.CHANGE OIL & FILTER(S) IF YOU HAVE NOTALREADY. RESAMPLE IN 500 HRS TOCONFIRM/MONITOR. CUT OPEN FILTER(S) ANDINSPECT FOR PARTICLES/DEBRIS. MONITOR FORANY UNUSUALPERFORMANCE/NOISES/VIBRATIONS. IF ANYDIAGNOSIS IS RECOMMENDED.


08/24/2015 3,590 FUEL SYSTEM No Action Required SULFUR LEVEL OF THIS FUEL IS WITHIN THE ULTRALOW SULFUR DIESEL RANGE. FLASHPOINT, CETANEAND OXIDATION STABILITY ARE ACCEPTABLE.BACTERIA AND FUNGUS ARE LESS THAN THE LOWERDETECTABLE LIMITS. PARTICLE COUNT IS ELEVATED.LOGIN NOTE STATES FUEL IS DISCOLORED AND VERYCLOUDY. HOWEVER, TESTS APPEAR ACCEPTABLE,CONSIDER CONSIDER USING ADVANCED HIGHEFFICIENCY FUEL FILTERS TO MAINTAIN FUELCLEANLINESS. RESAMPLE IN 3 MONTHS TOMONITOR.

08/21/2015 3,590 CIRCLE DRIVE BOX Monitor COPPER/ALUMINUM LEVELS MAYBE RESIDUALSFROM THE FACTORY OR BREAK-IN WEAR. ALLOTHER WEAR METALS/INFRARED RESULTS AREACCEPTABLE. WATER PHYSICAL TESTS ARENEGATIVE. PARTICLE COUNT IS UNACCEPTABLE.RESAMPLE IN 250 HOURS. INSPECT MAGNETICPLUG(S) FOR FERROUS METAL AND CHECK OIL FOROTHER VISIBLE MATERIAL/METAL/ETC. MONITORFOR ANY UNUSUALPERFORMANCE/NOISES/VIBRATIONS. IF ANYDIAGNOSIS IS RECOMMENDED.


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08/21/2015 3,590 FINAL DRIVE FRONT LEFT Monitor NICKEL HAS ELEVATED INDICATING POSSIBLEBEARING/SPINDLE SCUFFING. ALL OTHER WEARMETAL ANALYSIS RESULTS ARE NORMAL. INFRAREDANALYSIS RESULTS ARE ACCEPTABLE. WATERPHYSICAL TESTS ARE NEGATIVE. PARTICLE COUNT ISACCEPTABLE. CHANGE OIL IF YOU HAVE NOTALREADY. RESAMPLE IN 250 HRS. INSPECTMAGNETIC PLUG(S) FOR FERROUS METAL ANDCHECK OIL FOR OTHER VISIBLEMATERIAL/METAL/ETC. MONITOR FOR ANYUNUSUAL PERFORMANCE/NOISES/VIBRATIONS. IFANY DIAGNOSIS IS RECOMMENDED.

08/21/2015 3,590 FINAL DRIVE FRONT RIGHT Monitor NICKEL HAS ELEVATED INDICATING POSSIBLEBEARING/SPINDLE SCUFFING. ALL OTHER WEARMETAL ANALYSIS RESULTS ARE NORMAL. INFRAREDANALYSIS RESULTS ARE ACCEPTABLE. WATERPHYSICAL TESTS ARE NEGATIVE. PARTICLE COUNT ISACCEPTABLE. CHANGE OIL IF YOU HAVE NOTALREADY. RESAMPLE IN 250 HRS. INSPECTMAGNETIC PLUG(S) FOR FERROUS METAL ANDCHECK OIL FOR OTHER VISIBLEMATERIAL/METAL/ETC. MONITOR FOR ANYUNUSUAL PERFORMANCE/NOISES/VIBRATIONS. IFANY DIAGNOSIS IS RECOMMENDED.

08/21/2015 3,590 HYDRAULIC SYSTEM Monitor WEAR METAL ANALYSIS RESULTS ARE NORMAL.INFRARED/WATER/GLYCOL RESULTS AREACCEPTABLE. PARTICLE COUNT IS JUSTUNACCEPTABLE. CHANGE FILTER(S) IF YOU HAVENOT ALREADY. RESAMPLE IN 250 HRS TOCONFIRM/MONITOR. MONITOR FOR ANY UNUSUALPERFORMANCE/NOISES/VIBRATIONS. IF ANYDIAGNOSIS IS RECOMMENDED.




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2600 6th St. SWCedar Rapids, IA 52404319-365-0551www.altorfer.com

ORIGINAL INVOICEINVOICE NUMBERInvoice DateTotal Due

WO12005927205/28/2021$ 17,665.00

Terms NET 30Make AAModel 140M2 AWDSerial # *CAT0140MVM9J00404*Machine ID 148U035Equipment # 148U035Meter Reading 10039.0Document # HA45780

TO VIEW AND PAY ONLINE: https://altorfer.billtrust.comUSING THIS TOKEN: RHT WTG MSF

PLEASE REMIT TO:ALTORFER INC.

PO Box 1347Cedar Rapids, IA 52406-1347

Page 1 of 6

KNOX COUNTY ROAD & BRIDGEC/O COUNTY CLERK107 N 4TH ST.STE GEDINA MO 63537-1470

Bill To:

Ship To:

Customer #607459

Customer PO # Doc Date04/13/2021

Sales Representative500

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TAKE&ANALYZE SOS SAMPLE MACHINE SEGMENT OS TOTAL .00 T -------------------------------------------------------------------------------- CLEAN MACHINE PULLED MACHINE AROUND AND WASHED IT OFF BEFORE AND AFTER REPAIRS CLEAN 2.00 RT HOURS 46010 199.00 TOTAL LABOR SEG. 01 199.00 * SEGMENT 01 TOTAL 199.00 T -------------------------------------------------------------------------------- TROUBLESHOOT & REPAIR TANDEM DR & AXLE HSG UNIT BOTH ENDS --------------------------------------- CUSTOMER COMPLAINT LEAKING OIL AROUND OSCILLATING JOINT ON TANDEMS ---------------------------------------- CAUSE OF FAILURE ---------------------------------------- CORRECTION START BY GETTING MACHINE JACKED UP & BLOCKED UP TO GET REAR TIRES OFF. REMOVE REAR TIRES, DRAIN OIL OUT OF TANDEMS, WHENI TOOK PLUG OUT I NOTICED THERE WAS A LOT OF METAL ON MAGNETIC DRAIN PLUG & OIL HAD A SILVER LOOK TO IT, I SHOWED AARON WHAT I

TOTAL AMOUNT DUE Cont'd

THIS INVOICE AND ALL DOCUMENTS AND TRANSACTIONS RELATED THERETO ARE GOVERNED BY THE TERMS AND CONDITIONSAVAILABLE AT WWW.ALTORFER.COM/TERMS/ (AS REVISED FROM TIME TO TIME, THE “TERMS”), WHICH ARE INCORPORATED BYREFERENCE. ACCEPTANCE OF GOOD OR SERVICES ASSOCIATED WITH THIS INVOICE, OR PAYMENT THEREOF, CONSTITUTESACCEPTANCE OF AND AGREEMENT TO THE TERMS. A HARD COPY OF THE TERMS IS AVAILABLE UPON REQUEST.

https://webservice.billtrust.com/xmlwebservices/webServiceDispatch.php?custnbr=111072BB-37B7-FAA9-4B91-000014526AAC&p=fDnPRpFTfVOjmlXhBpaUVzTtxTlz04UOUBMa+b7CrDRe033bOrzZY4j/LBiXmiWweyB5TVX7pHXLNz7obDCaqA==



WO12005927205/28/2021$ 17,665.00


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HAD FOUND, SO HE CALLED CUSTOMER TO SEE IF THEY WANTED US TO TEAR BRAKES & EVERYTHING DOWN TO SEE WHERE METAL WAS COMING FROM & HOW MUCH DAMAGE THERE WAS, THEY SAID YES, SO I REMOVED ALL CHAINS & BRAKE AS. & DISSAMBLED ALL BRAKES,REMOVED TANDEMS, REMOVED OSCILLATING JOINTS. FOUND METAL WAS COMING FROM SPROCKETS WHERE THEY RIDE AGAINST BEARINGS, METAL WAS IN EVERYTHING, BRAKE DISCS & PLATES, BEARINGS, IT HAD RUINED ALL BRAKE HOUSINGS ALL SPROCKETS WHERE DAMAGED, RING WEAR BEARINGS IN OSCILLATING JOINTS WHERE WORN & THE THRUST WASHERS WERE BROKEN. THE OIL LEAK WAS COMING FROM BIG LIP SEAL IN OSCILLATING JOINTS. I MADE A QUOTE ON ALL PARTS AARON CALLED CUSTOMER & THEY DID NOT WANT TO SPEND THAT MUCH TO FIX IT, THEY SAID TO PUT IT BACK TOGETHER AS CHEAP AS POSSIABLE WAS GOING TO SEND GRADER TO AUCTION, I PUT IN ALL SEALS & CLEANED ALL PARTS, CLEANED METAL OUT OF TANDEMS, INSTALLED ALL NEW THRUST WASHERS. ASSEMBLED OSCILLATING JOINTS, INSTALL TANDEMS, ASSEMBLED BRAKES & INSTALLED, INSTALLED CHAINS, FILLED TANDEMS WITH OIL, CLEANED & INSTALLED ALL COVERS FOR TANDEMS, INSTALLED BRAKE LINES & BLEED BRAKES, INSTALLED TIRES JACKED UP MACHINE & TOOK OUT BLOCKING, ROAD TEST MACHINE, READY TO GO. THANKS CARL! ---------------------------------------- CONTINGENT DAMAGE IF ANY ---------------------------------------- COMPLICATIONS IF ANY ---------------------------------------- 2 2M-9780 SEAL O RING S 1.26 2.52 45010






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8 3B-4628 COTTER S .26 2.08 45010 4 3D-2981 GASKET S 8.53 34.12 45010 2 3K-0360 SEAL S 1.15 2.30 45010 2 4D-6695 SEAL O RING S 7.64 15.28 45010 4 4S-5879 SEAL O RING S 7.97 31.88 45010 4 5K-5288 SEAL G S 93.55 374.20 45010 2 6V-8397 SEAL S 1.02 2.04 45010 4 6V-8398 SEAL O RING S 1.05 4.20 45010 2 8T-1159 BOLT S 3.66 7.32 45010 4 220-4335 SEAL-BRAKE S 16.62 66.48 45010 1 220-4336 SEAL-BRAKE S 15.81 15.81 45010 8 250-4091 GASKET S 2.85 22.80 45010 1 297-8778 LINK-CONNECT N 48.71 48.71 45010 2 328-9669 WASHER-THRUS S 118.73 237.46 45010 2 329-0411 SEAL-LIP TYP S 221.26 442.52 45010 2 547-6515 WASHER-THRUS S 318.37 636.74 45010 37 1556212 TDTO 10W BULK S 11.60 429.20






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45010 2 1556213 TDTO 30W BULK S 11.60 23.20 45010 3 3096932 HYD 10W ADV-1 GAL S 16.21 48.63 45010 TOTAL PARTS SEG. 02 2447.49 * SHOP LABOR 85.00 RT HOURS 46010 11798.00 SHOP LABOR 8.50 OT HOURS 46010 1569.10 TOTAL LABOR SEG. 02 13367.10 * 1.00 INBOUND FREIGHT 15555 14.95 TOTAL MISC CHGS SEG. 02 14.95 * SEGMENT 02 TOTAL 15829.54 T -------------------------------------------------------------------------------- REPAIR FUEL SUPPLY/RETURN LINES --------------------------------------- CUSTOMER COMPLAINT ---------------------------------------- CAUSE OF FAILURE ---------------------------------------- CORRECTION I FOUND FUEL LINE HOSE LEAKING WHEN I BACKED MACHINE IN SHOP, I REMOVED NECESSARY PANELS THEN TOOK MACHINE BACK OVER TO WASH OUT AROUND ENGINE SO I COULD GET TO FUEL LINE & CLAMPS THAT NEED REMOVED TO REPLACE FUEL LINE. BRING MACHINE BACK TO SHOP, PERFORM LOCK-OUT TAGOUT. START BY REMOVING ALL CLAMPS & CLIPS THAT HOLD FUEL LINE, THE FUEL LINE THAT WAS LEAKING RUNS FROM FUEL TANK TO FUEL COOLER BACK CLOSE TO ALL OTHER COOLERS, AT THE BACK OF THE MACHINE. REMOVE ONE FUEL FILTER TO GET TO CLAMP, REMOVE OLD HOSE & TAKE TO HOSE BENCH TO GET NEW ONE MADE, INSTALL & ROUTE NEW HOSE, INSTALL ALL CLAMPS,CONNECT HOSE TO FUEL TANK






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& COOLER WITH NEW ORINGS, INSTALL PANELS & FUEL FILTER. THANKS CARL! ---------------------------------------- CONTINGENT DAMAGE IF ANY ---------------------------------------- COMPLICATIONS IF ANY ---------------------------------------- 1 5P-7463 CLIP N 5.71 5.71 45010 2 6V-8398 SEAL O RING S 1.05 2.10 45010 10 7K-1181 TIE S .37 3.70 45010 1 8T-4133 NUT S .34 .34 45010 1 124-2117 COUPLING S 7.66 7.66 45010 1 124-2147 COUPLING S 14.28 14.28 45010 1 199-7854 SPACER N 27.10 27.10 45010 307 456-8416 HOSE BK S .11 33.77 45010 TOTAL PARTS SEG. 03 94.66 * SHOP LABOR 11.00 RT HOURS 46010 1526.80 TOTAL LABOR SEG. 03 1526.80 * 1.00 INBOUND FREIGHT 15555 10.00 1.00 HOSE ASSM LBR 60095 5.00 TOTAL MISC CHGS SEG. 03 15.00 * SEGMENT 03 TOTAL 1636.46 T -------------------------------------------------------------------------------- TROUBLESHOOT & REPAIR PRODUCT LINK SYSTEM ---------------------------------------






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CUSTOMER COMPLAINT PRODUCT LINK NOT WORKING ---------------------------------------- CAUSE OF FAILURE ANTENNA BROKEN ---------------------------------------- CORRECTION REMOVED THE OLD ANTENNA AND INSTALLED A NEW ONE. PRODUCT LINK THEN STARTED WORKING PROPERLY. ---------------------------------------- CONTINGENT DAMAGE IF ANY ---------------------------------------- COMPLICATIONS IF ANY ---------------------------------------- 1 301-0589 ANTENNA-WHIP S 29.16 29.16 45010 TOTAL PARTS SEG. 15 29.16 * LESS 100%-PARTS 29.16-* SHOP LABOR 1.00 RT HOURS 46010 138.80 TOTAL LABOR SEG. 15 138.80 * LESS 100%-LABOR 138.80-* SEGMENT 15 TOTAL .00 T -------------------------------------------------------------------------------- INSPECT MACHINE SEGMENT 50 TOTAL .00 T -------------------------------------------------------------------------------- TAX EXEMPTION LICENSE GOV 2019 ********************************************************************** PLEASE DIRECT WORK ORDER INQUIRIES TO THE SERVICE DEPARTMENT: PH 573-221-8600

TOTAL AMOUNT DUE $ 17,665.00



Date post:	27-Aug-2021
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User: B030 Catalog · 2021. 7. 2. · machine 09/26/2011service 225 repair for warranty: machine...

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