User Experience Designer · Qualiﬁcation Pack 1 IT-ITeS Sector Skill Council || IT-ITeS Sector...

Qualification Pack

1

IT-ITeS Sector Skill Council || IT-ITeS Sector Skill Council, NASSCOM, Plot No - 7, 8, 9 & 10,3rd

Floor, Sector 126, Noida

Uttar Pradesh - 201303

User Experience Designer

QP Code: SSC/Q8404

NSQF Level: 6

Qualification Pack

2

Contents SSC/Q8404: User Experience Designer .............................................................................. 3

Brief Job Description .................................................................................................... 3

Applicable National Occupational Standards (NOS) .............................................................. 3

Compulsory NOS: ......................................................................................................... 3

Qualification Pack (QP) Parameters .................................................................................. 4

SSC/N8419: Define the user experience design process and standards ............................................ 6

SSC/N8420: Design and define style guide/ design system and specifications for developers ................ 10

SSC/N8421: Understand the business goals and define use cases as per the user needs ..................... 14

SSC/N8422: Conduct a competitive analysis on strength and weakness of competitors products ........... 18

SSC/N8423: Create user personas to encapsulate and communicate user behavior patterns ................ 22

SSC/N8424: Develop sitemap and information architecture for the solution planned for the customer ..... 27

SSC/N8425: Develop user experience maps, user journeys and user flows ...................................... 32

SSC/N8426: Develop detailed wireframes to illustrate flow, interactions and interface elements ............ 36

SSC/N8427: Develop a visual design/screens for the proposed wireframe ....................................... 40

SSC/N828: Design the assets such as imagery, graphics and animations for the user interface ............. 45

SSC/N8429: Conduct usability tests on the planned user experience designs at different stages ............ 49

SSC/N9005: Develop your knowledge, skills and competence ...................................................... 54

SSC/N9006: Build and maintain relationships at the workplace .................................................... 58

SSC/N9010: Convince others to take appropriate action in different situations ................................. 61

SSC/N9012: Manage and collaborate with stakeholders for project success ..................................... 64

Assessment Guidelines and Assessment Weightage ........................................................... 68

Assessment Guidelines ................................................................................................. 68

Assessment Weightage ................................................................................................. 68

Acronyms .................................................................................................................... 71

Glossary ...................................................................................................................... 72

Qualification Pack

3

SSC/Q8404: User Experience Designer

Brief Job Description

Individuals in this job role are responsible for the design user experience and user designer of web-

based and mobile based application. The ensure that the application interface are easy to

comprehend and easily understood by the user.

Personal Attributes

User Experience Designer must work independently and collaborate with various stakeholders

involved in the development of Web or Mobile based solution to develop engaging user interfaces

and interface designs. They must lead team members and manage team performance to achieve

project success.

Applicable National Occupational Standards (NOS)

Compulsory NOS:

1. SSC/N8419: Define the user experience design process and standards

2. SSC/N8420: Design and define style guide/ design system and specifications for developers

3. SSC/N8421: Understand the business goals and define use cases as per the user needs

4. SSC/N8422: Conduct a competitive analysis on strength and weakness of competitors products

5. SSC/N8423: Create user personas to encapsulate and communicate user behavior patterns

6. SSC/N8424: Develop sitemap and information architecture for the solution planned for the customer

7. SSC/N8425: Develop user experience maps, user journeys and user flows

8. SSC/N8426: Develop detailed wireframes to illustrate flow, interactions and interface elements

9. SSC/N8427: Develop a visual design/screens for the proposed wireframe

10. SSC/N8428: Design the assets such as imagery, graphics and animations for the user interface

11. SSC/N8429: Conduct usability tests on the planned user experience designs at different stages

12. SSC/N9005: Develop your knowledge, skills and competence

13. SSC/N9006: Build and maintain relationships at the workplace

14. SSC/N9010: Convince others to take appropriate action in different situations

15. SSC/N9012: Manage and collaborate with stakeholders for project success

Qualification Pack

4

Qualification Pack (QP) Parameters

Sector IT-ITeS

Sub-Sector Future Skills

Occupation Web and Mobile Development

Country India

NSQF Level 6

Aligned to NCO/ISCO/ISIC Code NCO-2015/ 2513.0201

Qualification Pack

5

Minimum Educational Qualification &

Experience

Bachelor’s Degree in Engineering / Technology / Statistics

/ Mathematics / Computer Science/Physical Sciences

Minimum Level of Education for

Training in School

Pre-Requisite License or Training NA

Minimum Job Entry Age 21 Years

Last Reviewed On 16/12/2019

Next Review Date 16/12/2024

NSQC Approval Date TBD

Version 1.0

Qualification Pack

6

SSC/N8419: Define the user experience design process and standards

Description

This unit is about developing a design framework and defining user experience design

standards

Scope This unit/task covers the following:

• Design framework

Elements and Performance Criteria

Design framework

To be competent, the user/individual on the job must be able to: PC1. implement core design principles throughout the user experience design process

(relevant to current time)

PC2. develop research methods that enable the collection of user requirements and user

behavior patterns

PC3. drive the empathy mapping process to understand users’ needs, goals, expectations,

behavior, habits

PC4. develop frameworks for brainstorming, imagining and reflecting on possible solution

outcomes

PC5. drive the prototyping process by facilitating sketching, visualization and beta version

development processes

PC6. drive processes for user behavior research, user persona development, user journeys

and user flows

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. organizational policies, procedures and guidelines which relate to collecting user

requirements and behavior patterns for the solution

KU2. organizational policies and procedures for prototyping

KU3. organizational policies and procedures for documenting various research findings

KU4. who to involve while performing user research?

KU5. the range of standard templates and tools available and how to use them

KU6. best practices for developing design frameworks

KU7. how to implement design thinking principles

KU8. how to perform the empathy mapping process

KU9. how to drive processes for user behavior research, user persona development,

user journeys and user flows

Qualification Pack

7

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. follow instructions, guidelines, procedures, rules and service level agreements

GS2. contribute to the quality of team work

GS3. work independently and collaboratively

GS4. complete accurate well written work with attention to detail

GS5. ability to understand business impact and disseminate relevant information to

others

GS6. pass on relevant information to others

GS7. check the work is complete and free from errors

GS8. apply balanced judgments to different situations

GS9. provide opinions on work in a detailed and constructive way

GS10. make decisions on suitable courses

GS11. plan and organize the work to achieve targets and deadlines

GS12. apply problem-solving approaches in different situations

Qualification Pack

8

Assessment Criteria

Assessment Criteria for outcomes Theory

Marks

Practical Marks

Project Marks

Viva Marks

Design framework 32 68

PC1. implement core design principles

throughout the user experience design process

(relevant to current time) 6 13 - -

PC2. develop research methods that enable

the collection of user requirements and user

behavior patterns 5 10 - -

PC3. drive the empathy mapping process to

understand users’ needs, goals, expectations,

behavior, habits 6 13 - -

PC4. develop frameworks for brainstorming,

imagining and reflecting on possible solution

outcomes 5 12 - -

PC5. drive the prototyping process by

facilitating sketching, visualization and beta

version development processes 5 10 - -

PC6. drive processes for user behavior

research, user persona development, user

journeys and user flows 5 10 - -

NOS Total 32 68 - -

Qualification Pack

9

National Occupational Standards (NOS) Parameters

NOS Code SSC/N8419

NOS Name Define the user experience design process and standards

Sector IT-ITeS



NSQF Level 7

Credits NA

Version 1.0

Last Reviewed Date 16/12/2019


NSQC Clearance Date TBD

Qualification Pack

10

SSC/N8420: Design and define style guide/ design system and specifications for developers

Description

This unit is about designing system and style guides.

Scope

This unit/task covers the following:

• Design systems and style guides


Design systems and style guides

To be competent, the user/individual on the job must be able to:

PC1. assess the current business of the client

PC2. define typography systems, i.e., titles, subtitles, headings (H1, H2, H3), body text and

captions used in design

PC3. provide specifications and examples for spacing, padding and placement of design

elements

PC4. address interface layouts across screen sizes

PC5. specify color palette, specifications, combinations, and provide relevant examples

PC6. provide the sizes, styles, colors, placement, spacing and typographic elements of

various buttons to be used in the solution based on context

PC7. provide guidelines for the different UI components that may be needed, including

Iconography, Tooltips and popovers, Modals, Form elements, Data Tables, Navigation

menus, Charts and data visualizations, Tabs, On-off switches, Dialogs, Content grid lists,

Vertical lists, Toolbars, Date and time pickers, Loading indicators, Checkboxes, Alerts,

Dropdown menus, Sliders, Steppers and Pagination etc.

PC8. document the design rationale used in the design system



KU1. organizational policies, procedures and guidelines which relate to using specific

typography systems for designs

KU2. organizational policies and procedures for providing guidelines for the required UI

components

KU3. organizational policies and procedures for documenting designs used in the design

system

KU4. whom to involve while defining typography systems


Qualification Pack

11

KU6. best practices for defining style guides

KU7. how to define typography systems

KU8. how to define colour palettes for the solutions

Generic Skills (GS)







others








Qualification Pack

12

Assessment Criteria


Marks

Practical Marks

Project Marks

Viva Marks

Design systems and style guides 30 70

PC1. define typography systems, i.e., titles,

subtitles, headings (H1, H2, H3), body text

and captions used in design 5 12 - -

PC2. provide specifications and examples for

spacing, padding and placement of design

elements 4 9 - -

PC3. address interface layouts across screen

sizes 4 9 - -

PC4. define colour palette, specifications,

combinations, and provide relevant

examples 5 12 - -

PC5. specify the sizes, styles, colors,

placement, spacing and typographic

elements of various buttons to be used in

the solution based on context

4 9 - -

PC6. provide guidelines for the different UI

components that may be needed, including

Iconography, Tooltips and popovers, Modals,

Form elements, Data Tables, Navigation

menus, Charts and data visualizations, Tabs,

On-off switches, Dialogs, Content grid lists,

Vertical lists, Toolbars, Date and time

pickers, Loading indicators, Checkboxes,

Alerts, Dropdown menus, Sliders, Steppers

and Pagination etc.

5 12 - -

PC7. document the design rationale used in

the design system 3 7

NOS Total 30 70 - -

Qualification Pack

13


NOS Code SSC/N8420

NOS Name Design and define style guide/ design system and specifications for developers

Sector IT-ITeS



NSQF Level 7

Credits NA

Version 1.0




Qualification Pack

14

SSC/N8421: Understand the business goals and define use cases as per the user needs Description

This unit is about performing business case analysis and developing use cases

accordingly


• Business Case Analysis and use case development

• Problem statement


Business case analysis and use case development

To be competent, the user/individual on the job must be able to: PC1. identify business problems/opportunities which can serve as prospective business cases

PC2. evaluate organizational capability to deliver identified business cases

PC3. effectively communicate the findings and recommendations of identified business cases

to all relevant stakeholders within the organization

PC4. gather stakeholder support to develop solutions for identified business cases

PC5. develop new use cases for identified business cases

Problem statement

To be competent, the user/individual on the job must be able to: PC6. help define business goals and technical specifications of the solution as per

requirements

PC7. establish relationships with key relevant stakeholders such as design teams, business

managers, product managers, etc.

PC8. drive processes for user behavior research, user persona development, user journeys

and user flows



KU1. organizational policies, procedures and guidelines which relate to user behavior

research, user persona development, user journeys and user flows

KU2. organizational policies and procedures for providing guidelines for gathering

stakeholder support for solution development

KU3. organizational policies and procedures for documenting use cases

KU4. who to involve while defining technical specifications of the solution


KU6. best practices for defining use cases

KU7. how to perform business case analysis

KU8. how to develop use cases

Qualification Pack

15

KU9. how to drive user behavior research processes

KU10. how to create user journey and user flows

Generic Skills (GS)







others








Qualification Pack

16

Assessment Criteria


Marks

Practical Marks

Project Marks

Viva Marks

Business Case Analysis and use case

development 19 41

PC1. identify business

problems/opportunities which can serve as

prospective business cases 4 8 - -

PC2. evaluate organizational capability to

deliver identified business cases 4 8 - -

PC3. effectively communicate the findings

and recommendations of identified business

cases to all relevant stakeholders within the

organization

2 6 - -

PC4. gather stakeholder support to develop

solutions for identified business cases 4 8 - -

PC5. develop new use cases for identified

business cases 5 11 - -

Problem statement 13 27

PC6. help define business goals and

technical specifications of the solution as per

requirements 5 11 - -

PC7. establish relationships with key

relevant stakeholders such as design teams,

business managers, product managers, etc. 4 8 - -

PC8. drive processes for user behavior

research, user persona development, user

journeys and user flows 4 8 - -

NOS Total 32 68 - -

Qualification Pack

17


NOS Code SSC/N8421

NOS Name Understand the business goals and define use cases as per the user needs

Sector IT-ITeS



NSQF Level 6

Credits NA

Version 1.0




Qualification Pack

18

SSC/N8422: Conduct a competitive analysis on strength and weakness of competitors products

Description

This unit is about evaluating industry trends and analyzing the strength and weakness

of competitor products

Scope


• Industry trends analysis • Competitor analysis


Industry trends analysis

To be competent, the user/individual on the job must be able to: PC1. gather and analyze intelligence about products, customers, competitors and landscapes

PC2. identify standard and emerging UI/UX trends, design principles and best practices

PC3. stay up to date with latest industry trends

Competitor analysis

To be competent, the user/individual on the job must be able to: PC4. track both leading and emerging solutions across the spectrum of solution providers

PC5. evaluate solutions based on criteria such as tone, features, user reviews, wait/load

times, customer service, overall design, etc.

PC6. list overall strengths and weakness of various solutions



KU1. organizational policies, procedures and guidelines which relate to gathering

intelligence

KU2. organizational policies and procedures for tracking solutions

KU3. organizational policies and procedures for documenting findings from research

KU4. whom to involve while gathering intelligence


KU6. best practices for performing competitor analysis

KU7. how to perform competitor analysis

KU8. how to evaluate various solutions

Generic Skills (GS)


Qualification Pack

19






others








Qualification Pack

20

Assessment Criteria


Marks

Practical Marks

Project Marks

Viva Marks

Industry trends analysis 15 30

PC1. gather and analyze intelligence about

products, customers, competitors and

landscapes 5 10 - -

PC2. identify standard and emerging UI/UX

trends, design principles and best practices 5 10 - -

PC3. stay up to date with latest industry

trends 5 10 - -

Competitor analysis 17 38

PC4. track both leading and emerging

solutions across the spectrum of solution

providers 5 10

PC5. evaluate solutions based on criteria such

as tone, features, user reviews, wait/load

times, customer service, overall design, etc. 6 14

PC6. list overall strengths and weakness of

various solutions 6 14 - -

NOS Total 32 68 - -

Qualification Pack

21


NOS Code SSC/N8422

NOS Name Conduct a competitive analysis on strength and weakness of competitors products

Sector IT-ITeS



NSQF Level 6

Credits NA

Version 1.0




Qualification Pack

22

SSC/N8423: Create user personas to encapsulate and communicate user behavior patterns

Description

This unit is about creating user personas to identify user behavior patterns

Scope


• Research user behavior patterns • Evaluate user interview data

• Classify personas • Create personas • Utilize personas


Research user behavior patterns

To be competent, the user/individual on the job must be able to: PC1. determine method(s) of research to collect user behavior data

PC2. recruit diverse unbiased users to participate in research considering both demographic

and psychographic factors

PC3. gather user behavior data through questionnaires, online/offline/face-to-face interviews,

group discussions, etc.

Evaluate user interview data

To be competent, the user/individual on the job must be able to: PC4. evaluate user behavior data gathered in user interviews

PC5. tag the most important insights and problems gathered from user interviews

PC6. ensure that data shows the current state of the interviewees instead of their expectation

of the future

Classify personas

To be competent, the user/individual on the job must be able to: PC7. look for specific and repeatable metrics and patterns across users

PC8. classify users into various possible groups based on identified metrics and patterns

PC9. narrow search by minimizing and restricting the number of possible user groups

Create personas

To be competent, the user/individual on the job must be able to: PC10. for each user group, create a suitable identity who could represent the group

PC11. create a name for the identity and choose an appropriate image to represent the person

PC12. create a comprehensive persona for the person, including age, education, occupation,

skills, attitude, likes, dislikes, habits, etc.

PC13. ensure that personas sufficiently reflect the data and conclusions of investigations

Utilize personas

To be competent, the user/individual on the job must be able to: PC14. evaluate scenarios in which the personas have a need to use the solution

Qualification Pack

23

PC15. utilize personas to optimize function design throughout the entire development



KU1. organizational policies, procedures and guidelines which relate to researching user

behavior patterns

KU2. organizational policies and procedures which relate to conducting user interviews

KU3. organizational policies and procedures for documenting findings from research

KU4. who to involve while conducting user interviews?


KU6. best practices for creating user personas

KU7. how to conduct user interviews

KU8. how to develop user personas

KU9. how to utilize user personas throughout development

Generic Skills (GS)







others








Qualification Pack

24

Assessment Criteria


Marks

Practical Marks

Project Marks

Viva Marks

Research user behavior patterns 6 11

PC1. determine method(s) of research to

collect user behavior data 2 3 - -

PC2. recruit diverse unbiased users to

participate in research considering both

demographic and psychographic factors 2 3 - -

PC3. gather user behavior data through

questionnaires, online/offline/face-to-face

interviews, group discussions, etc. 2 5 - -

Evaluate user interview data 7 14

PC4. evaluate user behavior data gathered

in user interviews 3 6 - -

PC5. tag the most important insights and

problems gathered from user interviews 2 5 - -

PC6. ensure that data shows the current

state of the interviewees instead of their

expectation of the future 2 3 - -

Classify personas 7 14

PC7. look for specific and repeatable metrics

and patterns across users 2 5 - -

PC8. classify users into various possible

groups based on identified metrics and

patterns 3 6 - -

PC9. narrow search by minimizing and

restricting the number of possible user

groups 2 3

Create personas 9 19

PC10. for each user group, create a suitable

identity who could represent the group 2 5

Qualification Pack

25


Marks

Practical Marks

Project Marks

Viva Marks

PC11. create a name for the identity and

and choose an appropriate image to

represent the person 2 5

PC12. create a comprehensive persona for

the person, including age, education,

occupation, skills, attitude, likes, dislikes,

habits, etc.

3 6

PC13. ensure that personas sufficiently

reflect the data and conclusions of

investigations 2 3

Utilize personas 4 9

PC14. evaluate scenarios in which the

personas have a need to use the solution 2 3

PC15. utilize personas to optimize function

design throughout the entire development 2 6

NOS Total 33 67 - -

Qualification Pack

26


NOS Code SSC/N8423

NOS Name Create user personas to encapsulate and communicate user behavior patterns

Sector IT-ITeS



NSQF Level 6

Credits NA

Version 1.0




Qualification Pack

27

SSC/N8424: Develop sitemap and information architecture for the solution planned for the customer

Description

This unit is about developing sitemap and information architecture for the solution

Scope


• Prepare information hierarchy • Build navigation hierarchy

• Site mapping


Prepare information hierarchy

To be competent, the user/individual on the job must be able to: PC1. create a list of information elements on all the pages of the solution

PC2. include all information related to headings and subheadings, texts, media files (images,

video, audio), documents (doc, pdf, ppt) and URL-links of the pages

PC3. create a taxonomy to group all the different unstructured pieces of information and give

them descriptions

Build navigation hierarchy

To be competent, the user/individual on the job must be able to: PC4. design navigation such that visitors are able to find what they need

PC5. create a navigation system which consists of elements such as buttons, menus and

tables of content

PC6. determine which navigation style to use in the solution (e.g., hierarchical, global/site-

wide, local, etc.)

PC7. create appropriate labelling to attract user attention and give user proper understanding

of what to expect from clicking on a link

Site mapping

To be competent, the user/individual on the job must be able to: PC8. determine which site map pattern to use (such as single page model, flat structure,

index pages pattern, strict hierarchy pattern, co-existing hierarchies’ pattern, etc.)

PC9. create sitemaps to illustrate the hierarchy of content and display navigation

PC10. share information architecture and site maps with relevant stakeholders and developers



KU1. organizational policies, procedures and guidelines which relate to creating

taxonomies for information elements

Qualification Pack

28

KU2. organizational policies and procedures which relate to creating sitemaps

KU3. organizational policies and procedures for documenting sitemaps and information

architecture

KU4. whom to involve while creating sitemaps


KU6. best practices for creating sitemaps

KU7. how to design navigation systems

KU8. how to create sitemaps

KU9. how to develop information architecture

Generic Skills (GS) User/individual on the job needs to know how to:






others








Qualification Pack

29

Assessment Criteria


Marks

Practical Marks

Project Marks

Viva Marks

Prepare information hierarchy 9 18

PC1. create a list of information elements on

all the pages of the solution 3 6 - -

PC2. include all information related to

headings and subheadings, texts, media

files (images, video, audio), documents

(doc, pdf, ppt) and URL-links of the pages

3 6 - -

PC3. create a taxonomy to group all the

different unstructured pieces of information

and give them descriptions 3 6 - -

Build navigation hierarchy 13 27

PC4. design navigation such that visitors are

able to find what they need 4 9 - -

PC5. create a navigation system which

consists of elements such as buttons, menus

and tables of content 3 6 - -

PC6. determine which navigation style to

use in the solution (e.g., hierarchical,

global/site-wide, local, etc.) 3 6 - -

PC7. create appropriate labelling to attract

user attention and give user proper

understanding of what to expect from

clicking on a link

3 6 - -

Site mapping 11 22

PC8. determine which site map pattern to

use (such as single page model, flat

structure, index pages pattern, strict

hierarchy pattern, co-existing hierarchies’

pattern, etc.)

3 6 - -

PC9. create sitemaps to illustrate the

hierarchy of content and display navigation 5 10 - -

Qualification Pack

30


Marks

Practical Marks

Project Marks

Viva Marks

PC10. share information architecture and

site maps with relevant stakeholders and

developers 3 6 - -

NOS Total 33 67 - -

Qualification Pack

31


NOS Code SSC/N8424

NOS Name Develop sitemap and information architecture for the solution planned for the customer

Sector IT-ITeS



NSQF Level 6

Credits NA

Version 1.0




Qualification Pack

32

SSC/N8425: Develop user experience maps, user journeys and user flows

Description

This unit is about creating and executing a project charter and defining KPIs for

monitoring the implementation of the project charter

Scope


• Create user experience maps • Create user journeys

• Create user flows


Create user experience maps

To be competent, the user/individual on the job must be able to: PC1. determine the scope of the user experience map

PC2. ascertain the expectations that a user persona has about the interaction with the

solution

PC3. describe the stages that the user experiences while engaging with the solution

PC4. clearly define how customers discover your solution, evaluate your services, pick you

over competitors, purchase from you, and engage with you

Create user journeys

To be competent, the user/individual on the job must be able to: PC5. establish the touchpoints for the customer to interact with the solution

PC6. sketch the journey in a format of step-by-step interaction

Create user flows

To be competent, the user/individual on the job must be able to: PC7. evaluate user goals and the various user flows possible to achieve a particular user goal

PC8. ensure that the flows effectively represent complexities such as multiple users,

scenarios, touchpoints, mediums, etc.



KU1. organizational policies, procedures and guidelines which relate to evaluating user

goals

KU2. organizational policies and procedures which relate to sketching user journeys

KU3. organizational policies and procedures for documenting user experience maps,

user journeys and user flows


KU5. best practices for developing user experience maps, user journeys and user flows

Qualification Pack

33

KU6. how to create user experience maps

KU7. how to create user journeys

KU8. how to create user flows

Generic Skills (GS)







others








Qualification Pack

34

Assessment Criteria


Marks

Practical Marks

Project Marks

Viva Marks

Create user experience maps 14 34

PC1. determine the scope of the user

experience map 3 7 - -

PC2. ascertain the expectations that a user

persona has about the interaction with the

solution 3 7 - -

PC3. describe the stages that the user

experiences while engaging with the solution 4 10 - -

PC4. clearly define how customers discover

your solution, evaluate your services, pick you

over competitors, purchase from you, and

engage with you

4 10 - -

Create user journeys 8 20

PC5. establish the touchpoints for the

customer to interact with the solution 3 8 - -

PC6. sketch the journey in a format of step-

by-step interaction 5 12 - -

Create user flows 7 17

PC7. evaluate user goals and the various user

flows possible to achieve a particular user goal 4 10 - -

PC8. ensure that the flows effectively

represent complexities such as multiple users,

scenarios, touchpoints, mediums, etc. 3 7 - -

NOS Total 29 71 - -

Qualification Pack

35


NOS Code SSC/N8425

NOS Name Develop user experience maps, user journeys and user flows

Sector IT-ITeS



NSQF Level 6

Credits NA

Version 1.0




Qualification Pack

36

SSC/N8426: Develop detailed wireframes to illustrate flow, interactions and interface elements

Description This unit is about developing wireframes and evaluating user experience


• Create wireframes • Evaluate user experience


Create wireframes

To be competent, the user/individual on the job must be able to: PC1. develop wireframes to highlight flow, interactions, function, features, and basic design

elements based on the form factor or screen size of the device

PC2. ensure that wireframe transitions look clear and logical

Evaluate user experience

To be competent, the user/individual on the job must be able to: PC3. gather and analyze information about users on a regular basis

PC4. evaluate the goals of the customer and what they wanted to achieve while using the

solution

PC5. identify the intention of the user during the various customer phases

PC6. determine points of friction faced by the customer and evaluate the flow for better user

experience

PC7. develop and evaluate a wireframe prototype to evaluate user flow and interactions

PC8. evaluate the overall experience and feedback of the customer

PC9. continuously use the information from usability testing sessions and app analytics to

refine user journey



KU1. organizational policies, procedures and guidelines which relate to gathering user

information

KU2. organizational policies and procedures which relate to obtaining feedback from

customers

KU3. organizational policies and procedures for documenting customer feedback


KU5. best practices for creating wireframes

KU6. how to create wireframes

Qualification Pack

37

KU7. how to evaluate customer experience and feedback

Generic Skills (GS)







others








Qualification Pack

38

Assessment Criteria


Marks

Practical Marks

Project Marks

Viva Marks

Create wireframes 8 16

PC1. develop wireframes to highlight flow,

interactions, function, features, and basic

design elements based on the form factor or

screen size of the device

5 10 - -

PC2. ensure that wireframe transitions look

clear and logical 3 6 - -

Evaluate user experience 25 51

PC3. gather and analyze information about

users on a regular basis 3 6 - -

PC4. evaluate the goals of the customer and

what they wanted to achieve while using the

solution 4 8 - -

PC5. identify the intention of the user during

the various customer phases 3 6 - -

PC6. determine points of friction faced by the

customer and evaluate the flow for better user

experience 4 8 - -

PC7. develop and evaluate a wireframe

prototype to evaluate user flow and

interactions 5 10 - -

PC8. evaluate the overall experience and

feedback of the customer 3 7 - -

PC9. continuously use the information from

usability testing sessions and app analytics to

refine user journey 3 6 - -

NOS Total 33 67 - -

Qualification Pack

39


NOS Code SSC/N8426

NOS Name Develop detailed wireframes to illustrate flow, interactions and interface elements

Sector IT-ITeS



NSQF Level 6

Credits NA

Version 1.0




Qualification Pack

40

SSC/N8427: Develop a visual design/screens for the proposed wireframe

Description

This unit is about organizing tasks within the team to effectively meet project goals.

Scope


• Core user experience • Device variety

• Screen specifics • Usability tests


Core user experience

To be competent, the user/individual on the job must be able to: PC1. analyze the most common and important tasks customers must complete using the

interface

Device variety

To be competent, the user/individual on the job must be able to: PC2. identify the various device groups for the product such as mobile devices, tablets,

desktops, smart TVs, smartwatches, etc.

PC3. identify the various modes of interaction that depend on the particular device group

PC4. adapt user experience based on the various modes of interaction

Screen specifics

To be competent, the user/individual on the job must be able to: PC5. design for smallest screens by prioritizing most essential features and elements only

PC6. ensure that big screens are not developed only by scaling up small screen designs

PC7. pay attention to image quality as screens are scaled up

PC8. provide consistent experience over various device groups

PC9. provide seamless experience as users move across various device groups

Usability tests

To be competent, the user/individual on the job must be able to: PC10. perform usability tests for solution with real users across various device groups

PC11. uncover UX issues to resolve prior to release



KU1. organizational policies, procedures and guidelines which relate to screens for which

solution is designed

KU2. organizational policies and procedures for documenting results from usability tests

Qualification Pack

41


KU4. best practices for developing visual designs/screens

KU5. how to develop designs for a wireframe

KU6. how to perform usability tests

KU7. how to design interfaces for various screens

Generic Skills (GS)







others








Qualification Pack

42

Assessment Criteria


Marks

Practical Marks

Project Marks

Viva Marks

Core user experience 3 6

PC1. analyze the most common and

important tasks customers must complete

using the interface 3 6 - -

Device variety 9 18

PC2. identify the various device groups for

the product such as mobile devices, tablets,

desktops, smart TVs, smartwatches, etc. 3 6 - -

PC3. identify the various modes of

interaction that depend on the particular

device group 3 6 - -

PC4. adapt user experience based on the

various modes of interaction 3 6 - -

Screen specifics 14 29

PC5. design for smallest screens by

prioritizing most essential features and

elements only 3 6 - -

PC6. ensure that big screens are not

developed only by scaling up small screen

designs 2 5 - -

PC7. pay attention to image quality as

screens are scaled up 3 6 - -

PC8. provide consistent experience over

various device groups 3 6 - -

PC9. provide seamless experience as users

move across various device groups 3 6 - -

Usability tests 7 14

PC10. perform usability tests for solution

with real users across various device groups 4 8 - -

PC11. uncover UX issues to resolve prior to

release 3 6 - -

Qualification Pack

43


Marks

Practical Marks

Project Marks

Viva Marks

NOS Total 33 67 - -

Qualification Pack

44


NOS Code SSC/N8427

NOS Name Develop a visual design/screens for the proposed wireframe

Sector IT-ITeS



NSQF Level 6

Credits NA

Version 1.0




Qualification Pack

45

SSC/N828: Design the assets such as imagery, graphics and animations for the user interface

Description

This unit is about designing UI assets and engaging with other teams to implement solutions


• Designing of UI assets


Designing of UI assets

To be competent, the user/individual on the job must be able to:

PC1. drive the UI asset development process for imagery, graphics and animations for the

user interface

PC2. define final theme, specs, and guidelines required for implementation

PC3. prepare and share design specifications to the development team

PC4. engage with development teams to implement solutions



KU1. organizational policies and procedures for working with stakeholders and their role

and responsibilities in relation to this

KU2. organizational policies, procedures and guidelines which relate to designing UI

assets

KU3. organizational policies and procedures for documenting design specifications


KU5. best practices for designing UI assets

KU6. how to drive UI asset development process

KU7. how to design various UI assets

Generic Skills (GS)





Qualification Pack

46



others








Qualification Pack

47

Assessment Criteria


Marks

Practical Marks

Project Marks

Viva Marks

Designing of UI assets 30 70

PC1. drive the UI asset development process

for imagery, graphics and animations for the

user interface 9 20 - -

PC2. define final theme, specs, and guidelines

required for implementation 9 20 - -

PC3. prepare and share design specifications

to the development team 6 15 - -

PC4. engage with development teams to

implement solutions 6 15 - -

NOS Total 30 70 - -

Qualification Pack

48


NOS Code SSC/N8428

NOS Name Design the assets such as imagery, graphics and animations for the user interface

Sector IT-ITeS



NSQF Level 6

Credits NA

Version 1.0




Qualification Pack

49

SSC/N8429: Conduct usability tests on the planned user experience designs at different stages

Description

This unit is about creating, facilitating and reviewing test plans


• Create test plan • Facilitate tests • Review test findings

• Create test report


Create test plan

To be competent, the user/individual on the job must be able to: PC1. develop limited-functionality prototypes of the designs to test relevant design concepts

PC2. finalize the list of features, functionalities and tasks to be tested

PC3. develop appropriate KPIs/metrics to measure prototype performance

PC4. recruit diverse unbiased users to participate in tests considering both demographic and

psychographic factors

Facilitate tests

To be competent, the user/individual on the job must be able to: PC5. finalize the format for the usability tests (e.g., laboratory usability testing, remote

usability testing, etc.)

PC6. ensure test environments are kept as realistic as possible

PC7. shape network bandwidth and limit bandwidth according to test needs

PC8. document test results using confidential test artefacts such as spreadsheets, surveys,

audio recordings, screen recordings, participant recordings, etc.

Review test findings

To be competent, the user/individual on the job must be able to: PC9. analyze test results, evaluate trends, note possible problems and identify potential

solutions

PC10. evaluate quantitative information such as time on tasks, success and failure rates,

number of clicks, etc.

PC11. evaluate qualitative information such as stress responses, subjective satisfaction,

perceived effort or difficulty

Create test report

To be competent, the user/individual on the job must be able to: PC12. prepare a summary of what was tested, details of the testing team and the goal of the

session with descriptions of all findings

PC13. describe methodology used for the sessions including the tasks or scenarios that were

Qualification Pack

50

tested, the KPIs/metrics selected and brief descriptions of user profiles and segments

PC14. list all negative findings and provide potential solutions to solve them

PC15. list all positive findings and ensure development is on the right track



KU1. organizational policies, procedures and guidelines which relate to developing

metrics to measure prototype performance

KU2. organizational policies and procedures which relate to facilitating tests

KU3. organizational policies and procedures for documenting test findings


KU5. best practices for conducting usability tests

KU6. how to create test plans

KU7. how to create test reports

KU8. how to evaluate test results

Generic Skills (GS)







others








Qualification Pack

51

Assessment Criteria


Marks

Practical Marks

Project Marks

Viva Marks

Create test plan 9 23

PC1. develop limited-functionality

prototypes of the designs to test relevant

design concepts 3 7 - -

PC2. finalize the list of features,

functionalities and tasks to be tested 2 4 - -

PC3. develop appropriate KPIs/metrics to

measure prototype performance 2 6 - -

PC4. recruit diverse unbiased users to

participate in tests considering both

demographic and psychographic factors 2 6 - -

Facilitate tests 7 15

PC5. finalize the format for the usability

tests (e.g., laboratory usability testing,

remote usability testing, etc.) 2 4 - -

PC6. ensure test environments are kept as

realistic as possible 2 4 - -

PC7. shape network bandwidth and limit

bandwidth according to test needs 2 4 - -

PC8. document test results using

confidential test artefacts such as

spreadsheets, surveys, audio recordings,

screen recordings, participant recordings,

etc.

1 3 - -

Review test findings 6 16

PC9. analyze test results, evaluate trends,

note possible problems and identify

potential solutions 2 6 - -

PC10. evaluate quantitative information

such as time on tasks, success and failure

rates, number of clicks, etc. 2 5 - -

Qualification Pack

52


Marks

Practical Marks

Project Marks

Viva Marks

PC11. evaluate qualitative information such

as stress responses, subjective satisfaction,

perceived effort or difficulty 2 5 - -

Create test reports 8 16

PC12. prepare a summary of what was

tested, details of the testing team and the

goal of the session with descriptions of all

findings

2 4 - -

PC13. describe methodology used for the

sessions including the tasks or scenarios

that were tested, the KPIs/metrics selected

and brief descriptions of user profiles and

segments

2 4 - -

PC14. list all negative findings and provide

potential solutions to solve them 2 4 - -

PC15. list all positive findings and ensure

development is on the right track 2 4 - -

NOS Total 30 70 - -

Qualification Pack

53


NOS Code SSC/N8429

NOS Name Conduct usability tests on the planned user experience designs at different stages

Sector IT-ITeS



NSQF Level 6

Credits NA

Version 1.0




Qualification Pack

54

SSC/N9005: Develop your knowledge, skills and competence Description

This unit is about taking action to ensure you have the knowledge and skills you need

to perform competently in your current job role and to take on new responsibilities,

where required.

Competence is defined as: the application of knowledge and skills to perform to the

standards required.


• Develop knowledge • Apply knowledge


Develop knowledge

To be competent, the user/individual on the job must be able to: PC1. obtain advice and guidance from appropriate people to develop your knowledge, skills

and competence

PC2. identify accurately the knowledge and skills you need for your job role

PC3. identify accurately your current level of knowledge, skills and competence and any

learning and development needs

PC4. agree with appropriate people a plan of learning and development activities to address

your learning needs

PC5. undertake learning and development activities in line with your plan

Apply knowledge

To be competent, the user/individual on the job must be able to: PC6. apply your new knowledge and skills in the workplace, under supervision

PC7. obtain feedback from appropriate people on your knowledge and skills and how

effectively you apply them

PC8. review your knowledge, skills and competence regularly and take appropriate action



KU1. your organization’s procedures and guidelines for developing your knowledge,

skills and competence and your role and responsibilities in relation to this

KU2. the importance of developing your knowledge, skills and competence to you and

your organization

KU3. different methods used by your organization to review skills and knowledge

including: training need analysis skills need analysis performance

appraisals

KU4. how to review your knowledge and skills against your job role using different

Qualification Pack

55

methods and analysis

KU5. different types of learning and development activities available for your job role

and how to access these

KU6. how to produce a plan to address your learning and development needs, who to

agree it with and the importance of undertaking the planned activities

KU7. different types of support available to help you plan and undertake learning and

development activities and how to access these

KU8. why it is important to maintain records of your learning and development

KU9. methods of obtaining and accepting feedback from appropriate people on your

knowledge skills and competence

KU10. how to use feedback to develop in your job role

KU11. the knowledge and skills required in your job role

KU12. your current learning and development needs in relation to your job role

KU13. different types of learning styles and methods including those that help you learn

best

KU14. the importance of taking responsibility for your own learning and development

KU15. to the importance of learning and practicing new concepts, theory and how to

apply these in the work environment or on samples.

KU16. how to explore sample problems and apply solutions

KU17. how to use information technology effectively to input and/or extract data

accurately

KU18. how to agree objectives and work requirements

KU19. how to keep up to date with changes, procedures and practices in your role

Generic Skills (GS)




GS3. ask for clarification and advice from line managers


GS5. plan and organize your own work to achieve targets and deadlines

GS6. check that your own and/or your peers’ work meets customer requirements

GS7. refer anomalies to the line manager

GS8. analyze data and activities


GS10. check your work is complete and free from errors

GS11. get your work checked by others

GS12. work effectively in a team environment

Qualification Pack

56

Assessment Criteria


Marks

Practical Marks

Project Marks

Viva Marks

Develop knowledge 20 50

PC1. obtain advice and guidance from

appropriate people to develop your

knowledge, skills and competence 0 10 - -

PC2. identify accurately the knowledge and

skills you need for your job role 0 10 - -

PC3. identify accurately your current level of

knowledge, skills and competence and any

learning and development needs 10 10 - -

PC4. agree with appropriate people a plan of

learning and development activities to address

your learning needs 0 10 - -

PC5. undertake learning and development

activities in line with your plan 10 10 - -

Apply knowledge 0 30

PC6. apply your new knowledge and skills in

the workplace, under supervision 0 10 - -

PC7. obtain feedback from appropriate people

on your knowledge and skills and how

effectively you apply them 0 10 - -

PC8. review your knowledge, skills and

competence regularly and take appropriate

action 0 10 - -

NOS Total 20 80 - -

Qualification Pack

57


NOS Code SSC/N9005

NOS Name Develop your knowledge, skills and competence

Sector IT-ITeS



NSQF Level 6

Credits NA

Version 1.0




Qualification Pack

58

SSC/N9006: Build and maintain relationships at the workplace Description

This unit is about building and maintaining constructive relationships at the workplace

This unit/task covers the following: • Build relationships • Maintain relationships


Build relationships

To be competent, the user/individual on the job must be able to: PC1. build rapport with appropriate people at the workplace

PC2. develop new professional relationships

PC3. build alliances to establish mutually beneficial working arrangements

PC4. foster an environment where others feel respected

PC5. identify and engage a diverse range of influential contacts

Maintain relationships

To be competent, the user/individual on the job must be able to: PC6. obtain guidance from appropriate people, where necessary

PC7. attentively listen to ideas and give constructive feedback

PC8. promptly resolve conflicts between team members

PC9. work with colleagues to deliver shared goals

PC10. recognize the contributions made by your colleagues



KU1. organizational policies and procedures for building relationships and their role and

responsibilities in relation to this

KU2. different training programs to enable the development of relevant behavioral

competencies

KU3. the importance of creating an environment of trust and mutual respect in the

organization

KU4. the importance of effective communication in developing productive working

relationships with colleagues

KU5. different types of information that colleagues might need and the importance of

providing this information when it is required

Generic Skills (GS)


Qualification Pack

59

GS1. ask for clarification and advice from line managers

GS2. work effectively in a team environment

Assessment Criteria


Marks

Practical Marks

Project Marks

Viva Marks

Build relationships 17 33

PC1. build rapport with appropriate people at

the workplace 3 7 - -

PC2. develop new professional relationships 3 7 - -

PC3. build alliances to establish mutually

beneficial working arrangements 3 7 - -

PC4. foster an environment where others feel

respected 4 6 - -

PC5. identify and engage a diverse range of

influential contacts 4 6 - -

Maintain relationships 13 37

PC6. obtain guidance from appropriate people,

where necessary 3 7 - -

PC7. attentively listen to ideas and give

constructive feedback 3 7 - -

PC8. promptly resolve conflicts between team

members 2 8 - -

PC9. work with colleagues to deliver shared

goals 2 8 - -

PC10. recognize the contributions made by

your colleagues 3 7 - -

NOS Total 30 70 - -

Qualification Pack

60


NOS Code SSC/N9006

NOS Name Build and maintain relationships at the workplace

Sector IT-ITeS



NSQF Level 6

Credits NA

Version 1.0



NSQC Clearance Date

Qualification Pack

61

SSC/N9010: Convince others to take appropriate action in different situations

Description

This unit is about convincing others to take appropriate action in different situations


• Define needs • Persuade others


Define needs

To be competent, the user/individual on the job must be able to: PC1. gather needs of concerned people

PC2. adapt arguments to consider diverse needs

Persuade others

To be competent, the user/individual on the job must be able to: PC3. use small wins as milestones to gain support for ideas

PC4. persuade with the help of concrete examples or evidences

PC5. take defined steps to reach a consensus on the course of action



KU1. organizational policies and procedures for persuading people and their role and

responsibilities in relation to this

KU2. different types of information that people might need and the importance of


KU3. different methods of communication and the circumstances in which it is

appropriate to use these

Generic Skills (GS)


GS1. ask for clarification and advice from appropriate people

GS2. listen effectively and orally communicate information accurately



Qualification Pack

62

Assessment Criteria


Marks

Practical Marks

Project Marks

Viva Marks

Define needs 0 25

PC1. gather needs of concerned people 0 10 - -

PC2. adapt arguments to consider diverse

needs 0 15 - -

Persuade others 30 45

PC3. use small wins as milestones to gain

support for ideas 10 15 - -

PC4. persuade with the help of concrete

examples or evidences 10 15

PC5. take defined steps to reach a

consensus on the course of action 10 15 - -

NOS Total 30 70 - -

Qualification Pack

63


NOS Code SSC/N89010

NOS Name Convince others to take appropriate action in different situations

Sector IT-ITeS



NSQF Level 6

Credits NA

Version 1.0




Qualification Pack

64

SSC/N9012: Manage and collaborate with stakeholders for project success Description

This unit is about managing and communicating effectively with stakeholders to ensure

that project requirements are met.


• Define stakeholder requirements • Collaborate with stakeholders • Ensure stakeholder satisfaction


Define stakeholder requirements

To be competent, the user/individual on the job must be able to: PC1. identify the larger business and organizational context behind the requirements of the

stakeholder

PC2. manage fluctuating stakeholder priorities and expectations

PC3. consult stakeholders early in critical organization-wide decisions

Collaborate with stakeholders

To be competent, the user/individual on the job must be able to: PC4. use formal communication methods to collaborate with stakeholders (such as meetings,

conference calls, emails etc.)

PC5. keep stakeholders updated on changes in project requirements

PC6. define the frequency of communication with all the stakeholders

PC7. use suitable tools to represent numbers and pictures to present details

Ensure stakeholder satisfaction

To be competent, the user/individual on the job must be able to: PC8. respond to requests in a timely and accurate manner

PC9. take feedbacks from stakeholders regularly

PC10. continuously improve work deliverables/service based on stakeholder feedback

PC11. plan deliverables based on stakeholder needs



KU1. organizational policies and procedures for working with stakeholders and their role

and responsibilities in relation to this

KU2. the importance of effective communication and establishing good working

relationships with relevant stakeholders

KU3. different methods of communication and the circumstances in which it is

appropriate to use these

Qualification Pack

65

KU4. different types of information that stakeholders might need and the importance of


Generic Skills (GS) User/individual on the job needs to know how to:

GS1. communicate effectively with stakeholders in writing


GS3. check that your own and/or your peers’ work meets customer requirements

GS4. deliver consistent and reliable service to customers


Qualification Pack

66

Assessment Criteria


Marks

Practical Marks

Project Marks

Viva Marks

Define stakeholder requirements 7 18

PC1. identify the larger business and

organizational context behind the

requirements of the stakeholder 3 7 - -

PC2. manage fluctuating stakeholder

priorities and expectations 1 4 - -

PC3. consult stakeholders early in critical

organization-wide decisions 3 7 - -

Collaborate with stakeholders 10 25

PC4. use formal communication methods to

collaborate with stakeholders (such as

meetings, conference calls, emails etc.) 1 4 - -

PC5. keep stakeholders updated on changes

in project requirements 3 7 - -

PC6. define the frequency of communication

with all the stakeholders 3 7 - -

PC7. use suitable tools to represent

numbers and pictures to present details 3 7 - -

Ensure stakeholder satisfaction 12 28

PC8. respond to requests in a timely and

accurate manner 3 7 - -

PC9. take feedbacks from stakeholders

regularly 1 4 - -

PC10. continuously improve work

deliverables/service based on stakeholder

feedback 5 10 - -

PC11. plan deliverables based on

stakeholder needs 3 7 - -

NOS Total 29 71 - -

Qualification Pack

67


NOS Code SSC/N9012

NOS Name Manage and collaborate with stakeholders for project success

Sector IT-ITeS



NSQF Level 6

Credits NA

Version 1.0




Qualification Pack

68

Assessment Guidelines and Assessment Weightage

Assessment Guidelines

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council.

Each Performance Criteria (PC) (PC) will be assigned marks proportional to its importance in

NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.

2. The assessment for the theory part will be based on knowledge bank of questions created by

the SSC

3. Individual assessment agencies will create unique question papers for theory part for each

candidate at each examination/training center (as per assessment criteria below).

4. Individual assessment agencies will create unique evaluations for skill practical for every

student at each examination/ training center based on these criteria

5. In case of successfully passing only certain number of NOSs, the trainee is eligible to take

subsequent assessment on the balance NOS's to pass the Qualification Pack

6. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification

Pack

Recommended Pass % aggregate for QP: 70

Assessment Weightage

Compulsory NOS

National Occupational

Standards

Theory

Marks

Practical

Marks

Project

Marks

Viva

Marks

Total

Marks

Weighta

ge

SSC/N8419 Define the user

experience design process

and standards 32 68 - - 100 7

SSC/N8420 Design and define

style guide/ design system

and specifications for

developers

30 70 - - 100 7

SSC/N8421 Understand the

business goals and define use

cases as per the user needs 32 68 - - 100 8

SSC/N8422 Conduct a

competitive analysis on 32 68 - - 100 8

Qualification Pack

69

strength and weakness of

competitors products

SSC/N8423 Create user

personas to encapsulate and

communicate user behavior

patterns

33 67 - - 100 8

SSC/N8424 Develop sitemap

and information architecture

for the solution planned for

the customer

33 67 - - 100 8

SSC/N8425 Develop user

experience maps, user

journeys and user flows 29 71 - - 100 8

SSC/N8426 Develop detailed

wireframes to illustrate flow,

interactions and interface

elements

33 67 - - 100 8

SSC/N8427 Develop a visual

design/screens for the

proposed wireframe 33 67 - - 100 6

SSC/N8428 Design the assets

such as imagery, graphics

and animations for the user

interface

30 70 - - 100 6

SSC/N8429 Conduct usability

tests on the planned user

experience designs at

different stages

30 70 - - 100 6

SSC/N9005 Develop your

knowledge, skills and

competence 20 80 - - 100 5

SSC/N9006 Build and

maintain relationships at the

workplace 30 70 - - 100 5

SSC/N9010 Convince others

to take appropriate action in

different situations 30 70 - - 100 5

Qualification Pack

70

SSC/N9012 Manage and

collaborate with stakeholders

for project success 29 71 - - 100 5

NOS Total 456 1044 - - 1500 100

Qualification Pack

71

Acronyms

NOS National Occupational Standard(s)

NSQF National Skills Qualifications Framework

QP Qualifications Pack

TVET Technical and Vocational Education and Training

Qualification Pack

72

Glossary

Sector

Sector is a conglomeration of different business operations having

similar business and interests. It may also be defined as a distinct

subset of the economy whose components share similar characteristics

and interests.

Sub-sector

Sub-sector is derived from a further breakdown based on the

characteristics and interests of its components.

Occupation

Occupation is a set of job roles, which perform similar/ related set of

functions in an industry.

Job role

Job role defines a unique set of functions that together form a unique

employment opportunity in an organisation.

Occupational

Standards (OS)

OS specify the standards of performance an individual must achieve

when carrying out a function in the workplace, together with the

Knowledge and Understanding (KU) they need to meet that standard

consistently. Occupational Standards are applicable both in the Indian and

global contexts.

Performance Criteria

(PC)

Performance Criteria (PC) are statements that together specify the

standard of performance required when carrying out a task.

National

Occupational

Standards (NOS)

NOS are occupational standards which apply uniquely in the Indian

context.

Qualifications Pack

(QP)

QP comprises the set of OSs, together with the educational, training and

other criteria required to perform a job role. A QP is assigned a unique

qualifications pack code.

Unit Code

Unit code is a unique identifier for an Occupational Standard, which is

denoted by an ‘N’

Unit Title

Unit title gives a clear overall statement about what the incumbent

should be able to do.

Description

Description gives a short summary of the unit content. This would be

helpful to anyone searching on a database to verify that this is the

appropriate OS they are looking for.

Scope

Scope is a set of statements specifying the range of variables that an

individual may have to deal with in carrying out the function which have a

critical impact on quality of performance required.

Qualification Pack

73

Knowledge and

Understanding (KU)

Knowledge and Understanding (KU) are statements which

together specify the technical, generic, professional and

organisational specific knowledge that an individual need in order

to perform to the required standard.

Organisational

Context

Organisational context includes the way the organisation is

structured and how it operates, including the extent of operative

knowledge managers have of their relevant areas of

responsibility.

Technical Knowledge Technical knowledge is the specific knowledge needed to

accomplish specific designated responsibilities.

Core Skills/ Generic

Skills (GS)

Core skills or Generic Skills (GS) are a group of skills that are the

key to learning and working in today’s world. These skills are

typically needed in any work environment in today’s world. These

skills are typically needed in any work environment. In the context

of the OS, these include communication related skills that are

applicable to most job roles.

Electives

Electives are NOS/set of NOS that are identified by the sector as

contributive to specialization in a job role. There may be multiple

electives within a QP for each specialized job role. Trainees must

select at least one elective for the successful completion of a QP

with Electives.

Options

Options are NOS/set of NOS that are identified by the sector as

additional skills. There may be multiple options within a QP. It is

not mandatory to select any of the options to complete a QP with

Options.

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