User Experience Research-Practice Interaction Keith Instone #UXRPI instone.org/uxrpi-connectingdots 1

Keith Instone @keithinstone #UXRPI 2 BGSU Computer science HCI (research) Web usability LIS IA (practice) IBM (practice) UX Strategic UX consulting

Keith Instone @keithinstone #UXRPI 3 The Disciplined Designer educators.aiga.org/the-disciplined-designer [INFORMATION ARCHITECTURE][USER EXPERIENCE] [INTERACTION DESIGN]

Keith Instone @keithinstone #UXRPI 4 From Dont Make Me Think, Steve Krug

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Keith Instone @keithinstone #UXRPI 8 Research: the higher authority for a practitioner

Keith Instone @keithinstone #UXRPI 9 Research Design Development Research Practice

Keith Instone @keithinstone #UXRPI 9 Research User Research Design Development Research Practice

Keith Instone @keithinstone #UXRPI 9 Research User Research Design Development Scientic Research Research Practice

Keith Instone @keithinstone #UXRPI 9 Research User Research Design Development Scientic Research Research Practice Similar methods Different goals

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Keith Instone @keithinstone #UXRPI 10

Keith Instone @keithinstone #UXRPI 11 Breadcrumb Navigation: Further Investigation of Usage By Bonnie Lida Rogers and Barbara Chaparro (2003) usabilitynews.org/breadcrumb-navigation-further-investigation-of-usage/ The purpose of this study is to investigate breadcrumb usage by evaluating the following research questions: 1. Do users choose to use breadcrumbs as a navigational tool? 2. Does breadcrumb usage improve navigational efciency? 3. Does the location of the breadcrumb trail on a page effect usage? 4. Does a breadcrumb trail aid the users mental model of the site structure? Forty-ve participants (20 male, 25 female) with an average age of 27 (range of 18 to 64) volunteered for the usability study....

Keith Instone @keithinstone #UXRPI 11 Breadcrumb Navigation: Further Investigation of Usage By Bonnie Lida Rogers and Barbara Chaparro (2003) usabilitynews.org/breadcrumb-navigation-further-investigation-of-usage/ The purpose of this study is to investigate breadcrumb usage by evaluating the following research questions: 1. Do users choose to use breadcrumbs as a navigational tool? 2. Does breadcrumb usage improve navigational efciency? 3. Does the location of the breadcrumb trail on a page effect usage? 4. Does a breadcrumb trail aid the users mental model of the site structure? Forty-ve participants (20 male, 25 female) with an average age of 27 (range of 18 to 64) volunteered for the usability study....

Keith Instone @keithinstone #UXRPI 11 Breadcrumb Navigation: Further Investigation of Usage By Bonnie Lida Rogers and Barbara Chaparro (2003) usabilitynews.org/breadcrumb-navigation-further-investigation-of-usage/ The purpose of this study is to investigate breadcrumb usage by evaluating the following research questions: 1. Do users choose to use breadcrumbs as a navigational tool? 2. Does breadcrumb usage improve navigational efciency? 3. Does the location of the breadcrumb trail on a page effect usage? 4. Does a breadcrumb trail aid the users mental model of the site structure? Forty-ve participants (20 male, 25 female) with an average age of 27 (range of 18 to 64) volunteered for the usability study....

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Keith Instone @keithinstone #UXRPI 13 How Do Users Really Hold Mobile Devices? Steven Hoober uxmatters.com/mt/archives/2013/02/how-do-users-really-hold-mobile-devices.php Ive carried out a fresh study of the way people naturally hold and interact with their mobile devices. For two months, ending on January 8, 2013, Iand a few other researchersmade 1,333 observations of people using mobile devices on the street, in airports, at bus stops, in cafes, on trains and busseswherever we might see them.

Keith Instone @keithinstone #UXRPI 13 How Do Users Really Hold Mobile Devices? Steven Hoober uxmatters.com/mt/archives/2013/02/how-do-users-really-hold-mobile-devices.php Ive carried out a fresh study of the way people naturally hold and interact with their mobile devices. For two months, ending on January 8, 2013, Iand a few other researchersmade 1,333 observations of people using mobile devices on the street, in airports, at bus stops, in cafes, on trains and busseswherever we might see them.

Keith Instone @keithinstone #UXRPI 14 What the $%*! is RESEARCH anyway? Is there value in separating types of research? Wikipedia types scientic (hypothesis testing) humanities (historical/context) artistic Karels types practical: improve a product, service practice-based: nd patterns in small groups academic: generate & validate knowledge

Keith Instone @keithinstone #UXRPI 15 If you are a user experience practitioner: What do you wish you had a scientic answer to? Have you tried to nd these answers in the research literature? Roadblocks? Successes in applying to your practice?

Keith Instone @keithinstone #UXRPI 16 If you are a researcher: What is the value of engaging with practitioners for you? Any examples where your research got better because of interactions you had with practitioners?

Keith Instone @keithinstone #UXRPI 17 What should students be taught about research to better prepare themselves for the practitioner world?

Keith Instone @keithinstone #UXRPI 18 Research culture Publish or perish Answers narrow questions Open sharing Experimentation Corporate culture Produce or perish Wants broad answers Strategic advantage Fear of failure

Keith Instone @keithinstone #UXRPI 19 Research culture Publish or perish Answers narrow questions Open sharing Experimentation Corporate culture Produce or perish Wants broad answers Strategic advantage Fear of failure HCI research culture Publish for researchers Expanding eld Status within academia UX practice culture No time for research Rapidly evolving practice Status within corporations

Keith Instone @keithinstone #UXRPI 20 Research culture Publish or perish Answers narrow questions Open sharing Experimentation Corporate culture Produce or perish Wants broad answers Strategic advantage Fear of failure HCI research culture Publish for researchers Expanding eld Status within academia UX practice culture No time for research Rapidly evolving practice Status within corporations Communication Little shared language Speed-of-operation differences Finding (time for) each other Fragmented professional organizations Mapping answers to questions

Keith Instone @keithinstone #UXRPI 21 Research culture Publish or perish Answers narrow questions Open sharing Experimentation Corporate culture Produce or perish Wants broad answers Strategic advantage Fear of failure HCI research culture Publish for researchers Expanding eld Status within academia UX practice culture No time for research Rapidly evolving practice Status within corporations Knowledge No shared knowledge base Hard to organize research for practical use Multi-/inter-disciplinary Communication Little shared language Speed-of-operation differences Finding (time for) each other Fragmented professional organizations Mapping answers to questions

Keith Instone @keithinstone #UXRPI 22 Research culture Publish or perish Answers narrow questions Open sharing Experimentation Corporate culture Produce or perish Wants broad answers Strategic advantage Fear of failure HCI research culture Publish for researchers Expanding eld Status within academia UX practice culture No time for research Rapidly evolving practice Status within corporations Education Position of UX within academia Amateur professionals Competing with business for training Knowledge No shared knowledge base Hard to organize research for practical use Multi-/inter-disciplinary Communication Little shared language Speed-of-operation differences Finding (time for) each other Fragmented professional organizations Mapping answers to questions

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Keith Instone @keithinstone #UXRPI 26 Karel van der Waarde

Keith Instone @keithinstone #UXRPI 27 Which problem statements resonate with you? Do you have more to add? (Draw me a picture!)

Keith Instone @keithinstone #UXRPI 28 Sharon Poggenpohl

Keith Instone @keithinstone #UXRPI 29 New discipline:Translational Developers/Engineers Don Norman Stop pretending that researchers and practitioners speak the same language Abstractions of Research Practicalities of Practice Research Findings Language of Development & Business Issues to Address with Research Needs of Business

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Keith Instone @keithinstone #UXRPI 35 Hubs of activities: People, places (physical, virtual) and events Publishing: Better communication of research to practitioners (bite-sized, comics, co-authoring) Higher education: Team teaching, multi-disciplinary projects in school Inuence decision makers: Grant funders & executives (to get at root causes of gap)

Keith Instone @keithinstone #UXRPI 36 From uxdesignpractice.com

Keith Instone @keithinstone #UXRPI 36 From uxdesignpractice.com

Keith Instone @keithinstone #UXRPI 36 From uxdesignpractice.com

Keith Instone @keithinstone #UXRPI 37 Which solutions/ideas resonate with you? What is your community doing well that others can learn from?

Keith Instone @keithinstone #UXRPI 38 How does collaboration happen across disciplines & professions? My view: Treat it as a design project Lets Connect the Dots to improve the interaction between research & practice!

Keith Instone @keithinstone #UXRPI 39 Thanks! Keith Instone keith2014@instone.org @keithinstone instone.org #UXRPI