User Guide - Ricohsupport.ricoh.com/bb_v1oi/pub_e/oi/0001061/0001061718/VE... · 2016. 8. 1. ·...

Operating Instructions

User Guide

TABLE OF CONTENTSHow to Read This Manual................................................................................................................................. 3

Symbols...........................................................................................................................................................3

Disclaimer........................................................................................................................................................3

Notes...............................................................................................................................................................3

Precautions for Usage........................................................................................................................................ 4

Copyright Notice............................................................................................................................................4

1. Read This First

Overview of RICOH Unified Communication System Advanced...................................................................5

Devices............................................................................................................................................................5

Application......................................................................................................................................................6

Virtual Meeting Room (VMR)........................................................................................................................ 8

Features Available with This Service...............................................................................................................10

Devices......................................................................................................................................................... 11

Users............................................................................................................................................................. 12

Operating Environment....................................................................................................................................14

P3500M.......................................................................................................................................................14

Computer (Windows/Mac OS).................................................................................................................14

Smartphone/Tablet (Android/iOS).......................................................................................................... 15

Video Conference System...........................................................................................................................15

Preparing to Start Using the Services..............................................................................................................16

When Connecting as a Logged-in User.....................................................................................................16

When Connecting as a Guest User............................................................................................................18

2. Connecting to a VMR from the RICOH Unified Communication System P3500M

Registering Address Book................................................................................................................................19

Connecting to VMR..........................................................................................................................................21

Connecting As a Logged-in User................................................................................................................21

Connecting As a Guest User.......................................................................................................................23

What You Can Do During the Meeting..................................................................................................... 25

Sharing the Screen.......................................................................................................................................25

Disconnecting from VMR.............................................................................................................................26

3. Connecting to a VMR from Other Devices

Preparing to Start Using the Services..............................................................................................................27

Connecting to VMR..........................................................................................................................................28

1

Connecting by Using Web Browser...........................................................................................................28

Connecting by Using My Meeting Video (Computer)..............................................................................30

Connecting by Using My Meeting Video (Tablet)....................................................................................31

Connecting by Using My Meeting Audio (Smartphone)..........................................................................31

Connecting via a Telephone.......................................................................................................................32

What You Can Do During the Meeting..................................................................................................... 33

Disconnecting from VMR.............................................................................................................................34

4. Troubleshooting

When You Cannot Connect to VMR.............................................................................................................. 35

Other Problems.................................................................................................................................................36

When Using the P3500M...........................................................................................................................36

When Using the Computer (Windows/Mac OS) or Smartphone/Tablet (Android/iOS).................. 39

5. Appendix

Trademarks....................................................................................................................................................... 41

INDEX............................................................................................................................................................. 43

2

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates points to pay attention to when using the machine. Be sure to read these explanations.

Indicates supplementary explanations of the machine's functions, and instructions on resolving usererrors.

[ ]Indicates the names of keys on the machine's display or control panels.

Disclaimer

To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for anydamages whatsoever arising out of failures of this machine, losses of the registered data, or the use ornon-use of this product and operation manuals provided with it.

Notes

Contents of this manual are subject to change without prior notice.

Some illustrations in this manual might be slightly different from the machine.

Make sure that you always copy or have backups of important documents or data. Documents or datamight be erased due to your operational errors or malfunctions of the machine. Also, you areresponsible for taking protective measures against computer viruses, worms, and other harmful software.

3

Precautions for Usage

Copyright Notice

Using this machine to perform any of the following acts, without permission from the copyright holder,for purposes other than personal use may constitute an infringement on the copyright and/orneighboring rights of the commercial video software or cable broadcasting program. These acts includebroadcasting or transmitting commercial video software or cable broadcasting programs, modifyingvideos, such as by freezing, or resizing videos to be displayed in an aspect ratio different from theoriginal. To avoid the risk of possible infringement, we advise you to obtain permission from thecopyright holder and take all other measures necessary before performing any of the above-mentionedacts.

4

1. Read This First

Overview of RICOH Unified CommunicationSystem AdvancedRICOH Unified Communication System Advanced (RICOH UCS Advanced) is the portal from whereyou as a user can simply and effectively manage your personal video experience.

RICOH UCS Advanced allows you to easily invite, schedule, and manage your Virtual Meeting Room(VMR).

An open and interoperable service ensures that you can hold video meetings with participants dialing infrom different kinds of networks, devices, systems, and standards.

RICOHUnified Communication System P3500M

DRZ001

RICOH UCS Advanced Cloud

Virtual Meeting RoomsMy Page / Administrator page

Computer (Windows/Mac OS)

Video Conference System

Web browserMy Meeting VideoSupported software*1

Devices of the supportedvideo conference systems*1

Internet

Devices

Video / Audio meetingManaging subscriptions Monitoring usage

Smartphone/Tablet(Android/iOS devices)

My Meeting Video/AuidoSupported apps*1

*1 RICOH UCS Advanced supports Microsoft Skype for Business/Lync and other standards-based videoconference systems (such as those provided by Polycom, Cisco, etc.).

• For details about the administrator page, see Administrator Guide.

Devices

You can use following devices to connect to the RICOH UCS Advanced VMR:

5

RICOH Unified Communication System P3500M (P3500M)

The P3500M allows you to start a meeting by connecting to VMR. This device has a built-incamera for video input and a microphone and speaker for audio input and output. By connectingthis machine to the Internet and a video output device such as a monitor or projector, you can havea meeting practically anywhere.*1

*1 Depending on network requirements such as line speed and ports.


You connect to VMR from a computer by using a web browser.

In addition, you can use My Meeting Video application to connect to VMR.

Camera, microphone, and speakers are required.

For details about the supported computer, see page 14 "Operating Environment".

Tablet (Android/iOS)

You can connect to VMR from a tablet by installing the My Meeting Video application.

For details about the supported smartphone/tablet, see page 14 "Operating Environment".

Smartphone (Android/iOS)

You can connect to VMR from a smartphone by installing the My Meeting Audio application.

When you join a meeting, a regular (GSM) call is placed via your carrier.

Meetings that you join using this app are audio only.

For details about supported smartphone/tablets, see page 14 "Operating Environment".

Telephone

You can connect to VMR from a telephone by dialing the specified phone number, and thenentering the conference number. This type of conferencing only supports audio.


You can connect to VMR by using a video conferencing system device supporting SIP or H.323.

For details about the supported video conference system device, see page 14 "OperatingEnvironment".

Application

You can connect to VMR by using the following applications.

1. Read This First

6

Web browser

Used to connect from a computer (Windows/Mac OS)

My Meeting Video

Used to connect from a computer (Windows/Mac OS) / tablet (Android/iOS)

You can also use this application to connect to other video conferencing systems.

To use My Meeting Video, a RICOH UCS Advanced account is required.

My Meeting Audio

Used to connect from a smartphone (Android/iOS)

Overview of RICOH Unified Communication System Advanced

7

Applications of other video conferencing systems

Used to connect from other supported video conferencing systems.

Virtual Meeting Room (VMR)

RICOH UCS Advanced provides Virtual Meeting Room (VMR) to hold meetings.

VMRs are located in your company’s account on the cloud, and can be created for each individual useror team.

DRZ002

ABC Company Account

User A’s VMR

User B’s VMR

Team 1 VMR

User A

User B

Guest E

User C’s VMR User D’s VMR

Team 2 VMR

Guest F

Guest G

User D

User C

Host

Host

Host

Guest Guest

Guest

Guest

Users

The following users to connect to a VMR:

• Host

The user who hosts the VMR

• Logged-in user

A user who has logged in to RICOH UCS Advanced

• Guest user

A user who has not logged in to RICOH UCS Advanced or a user who does not have anaccount for RICOH UCS Advanced

Users can connect to a VMR and start a meeting at any time.

Up to 30 users can join a meeting.

1. Read This First

8

My Page

This is the first page displayed after a user logs in. It shows the VMR, account, and otherinformation for the logged in user.

• Meeting

Used to connect to a VMR.

• Downloads

Used to download applications

• Profile

Used to check your account information.

Team VMR

This is a VMR for a team, and which is managed by multiple users.

It can be created by the administrator.

The administrator can also register or change the users of a team VMR.

Company account

This is the account of the company or organization that has contracted RICOH UCS Advanced. TheVMR user and team VMR are created in the company account.

Conference code (Conference ID)

This is a unique character string set for the VMR.

It is used to identify the VMR.

The conference code is also included as part of the URL of the VMR.

PIN code

You can set individual PIN codes for the host and guest users to access the VMR.

• Host PIN

This is the PIN code for the user who wants to connect to the VMR as the host.

If a Host PIN is specified, the host must be connected to the VMR in order to start the meeting.

• Guest PIN

This is a PIN code for users who want to connect to the VMR as guest users. If you want torestrict the participants, specify this PIN code.

To specify a Guest PIN, the Host PIN must be specified first.

If a Guest PIN is specified, guest users must enter the PIN code in order to connect.

• For details about creating a Team VMR, contact your administrator.

• PIN codes for host and guest users can be specified under Profile.

Overview of RICOH Unified Communication System Advanced

9

Features Available with This ServiceThis section describes the features available with RICOH UCS Advanced.

Features of RICOH UCS Advanced differ slightly depending on the device or the type of user.

The following features are available in the VMR:

Video meeting

You can hold a video meeting in the VMR.

Supports up to 30 participants

Audio meeting

You can hold an audio-only meeting.

Guest access

You can allow guest users to join a meeting.

If a Guest PIN is specified, the guest user must enter the Guest PIN to join the meeting.

To specify a Guest PIN, the Host PIN must be specified first.

Host access

By entering the PIN code, you can join a meeting as the host user.

Screen sharing

You can share the computer screen with meeting participants.

When the screen is projected, the images that are displayed on your computer can also bedisplayed on the screen.

You can select to show either the entire desktop or a specific window.

Manage meeting

• Muting a participant

You can mute audio from a specific participant.

• Disconnecting a participant from the meeting

You can disconnect a specific participant from the meeting.

• Locking the meeting

1. Read This First

10

You can lock the VMR to limit meeting participants.

• Ending the meeting

You can forcibly end the meeting.

• Meetings can be managed only by the user hosting the meeting or administrator.

The following features are available on My Page:

Invite participants

You can invite users to participate in the meeting by e-mail.

Download applications

You can download related software.

Manage profile

You can manage your profile, including changing your password, specifying a PIN code, oradding a team VMR.

Check usage

You can check your past usage history and statistics.

Devices

The following features are available in each device:

Features P3500M

Computer(Windows/

Mac OS)

Web browser

Computer(Windows/

Mac OS)

My MeetingVideo

Tablet(Android/

iOS)

My MeetingVideo

Smartphone(Android/

iOS)

My MeetingAudio

Meeting

Meeting Yes Yes *1 Yes Yes Yes*5

Guest access Yes Yes No No Yes

Host access Yes Yes No No No

Screen sharing Yes *2 Yes *1 Yes No No

Managemeeting

Yes *3*4 Yes*4 Yes *3*4 Yes *3 No

Features Available with This Service

11

Features P3500M

Computer(Windows/

Mac OS)

Web browser

Computer(Windows/

Mac OS)

My MeetingVideo

Tablet(Android/

iOS)

My MeetingVideo

Smartphone(Android/

iOS)

My MeetingAudio

My Page

Inviteparticipants

Yes *3 Yes Yes *3 Yes *3 No

Downloadapplications

Yes *3 Yes Yes *3 Yes *3 No

Manageprofile

Yes *3 Yes Yes *3 Yes *3No

Check usage Yes *3 Yes Yes *3 Yes *3 No

*1 Depending on the web browser that you are using, you may need to install a plug-in.

*2 Requires a plug-in.

*3 Only available via a web browser.

*4 Only available to the host user of the meeting or the administrator.

*5 Audio only.

Users

The following features are available for each user:

Features Logged-in user Guest user

Video meeting Yes Yes

Audio meeting Yes Yes

Guest access No Yes

Host access Yes*1 Yes*1

Screen sharing Yes Yes

Manage meeting Yes*2 No

My page access Yes No

1. Read This First

12

*1 Not available when the VMR being used belongs to a different person, who is participating as a host.

*2 Only available to the host user of the meeting or the administrator.

Features Available with This Service

13

Operating EnvironmentThis section describes the operating environment requirements for holding meetings with the RICOHUCS Advanced service.

P3500M

• For details about the operating environment for the P3500M, see the supplied manual.


Using a Web browser

To use a Web browser to hold a meeting, the operating environment must meet the followingrequirements:

Specification Operating environment

Operating systems Windows 7 and newer, OS X 10.8 and newer

CPU Minimum 2 Core Duo processor recommendedfor HD video

Network Bandwidth Minimum: 384 Kbps, Recommended: 1 Mbps orhigher

Video input HD web camera

Audio input Microphone

Web browser

WebRTC supported.

As of July 2016, RICOH UCS Advancedsupports the following Web browsers:

• Google Chrome, version 46 or later

• Mozilla Firefox, version 22 or later

• Internet Explorer, version 11 or later

• Safari, version 7.0 or later

• Opera, version 18 or later

1. Read This First

14

Using My Meeting Video

To use My Meeting Video to hold a meeting, the operating environment must meet the followingrequirements:


Operating systems Windows 7 and newer, OS X 10.8 and newer

CPU Minimum 2 Core Duo processor recommendedfor HD video

Network Bandwidth Minimum: 384 Kbps, Recommended: 1 Mbps orhigher

Video input HD web camera

Audio input Microphone

Smartphone/Tablet (Android/iOS)


Operating systems Android version 3.1 or later for Tablets

Android version 4.0 or later for Smartphones

iOS version 4.3.2 or later for iPad

iOS version 5.0 or later for iPhone



Signaling protocol Video conferencing device supporting SIP or H.323

Operating Environment

15

Preparing to Start Using the Services

When Connecting as a Logged-in User

To use the RICOH UCS Advanced, you must sign up for the service.

Step Reference

1 Sign up for RICOH UCS Advanced. page 17 "Sign Up for the First Time"

2 Complete the tutorial tour. page 17 "About the Tutorial Tour"

3 For P3500M

Register the URL of the VMR in Address Book.

For computer (Windows/Mac OS)

Download the My Meeting Video software ifnecessary.

For tablet (Android/iOS)

Download the My Meeting Video app.

For smartphone (Android/iOS)

Download the My Meeting Audio app.

page 19 "Registering Address Book"(P3500M)

page 27 "Preparing to Start Using theServices" (other devices)

4 Access your VMR and start a meeting. page 21 "Connecting As a Logged-inUser" (P3500M)

page 28 "Connecting to VMR" (otherdevices)

• For details about how to connect to VMR from a video conference system, see the Video Systemsection on My Page.

1. Read This First

16

Sign Up for the First Time

1. Click on the invitation link in the e-mail.

A web browser opens and the Account Creation page is displayed.

2. Create a password.

The entered password will be your password for logging in to the User page.

3. Re-enter the password.

4. Click [Continue].

Your account is created and then the sign in page is displayed.

About the Tutorial Tour

When you log in to the User page for the first time in a web browser, a tutorial tour is presented, givingan overview of the available features. Read the displayed description and then follow the instructions tocomplete the tour.

Preparing to Start Using the Services

17

When Connecting as a Guest User

Step Reference

1 For P3500M

Register the URL of the VMR in Address Book.

For smartphone (Android/iOS)

Download the My Meeting Audio app.

page 19 "Registering Address Book"(P3500M)

page 27 "Preparing to Start Using theServices" (smartphone/tablet (Android/iOS))

2 Access to the VMR and start a meeting. page 23 "Connecting As a Guest User"(P3500M)

page 28 "Connecting to VMR" (otherdevices)

• For details about how to connect to VMR from a video conference system, see the Video Systemsection on My Page.

1. Read This First

18

2. Connecting to a VMR from theRICOH Unified Communication SystemP3500M

Registering Address BookThis section describes how to register the URL of VMR to Address Book.

• When you import a new Address Book file, any existing Address Book files will be deleted.

If you register the URL of VMR to Address Book first, it makes it easier to connect to VMR.

For details about basic operation of P3500M, see Setup Guide provided with P3500M.

1. Check the URL of VMR in the invitation e-mail.

The URL of VMR example: https://adv.ucs.ricoh.com/meet/00000000/

2. Create a Unicode text file (.txt), and then enter the name and URL of VMR.

If you want to directly connect to VMR as a guest user, add "connect" to the end of the URLprovided in Step 1.

File name:

Format rucs-addrbook-*.txt

Example rucs-addrbook-20170101.txt

Destination address:

FormatLabel line: name<tab>url

2nd and subsequent lines: destination name<tab>destination URL

Example

name url

User A's VMR https:// adv.ucs.ricoh.com/meet/00000000/connect

User B's VMR https:// adv.ucs.ricoh.com/meet/00000001/

3. Import the text file to P3500M.

• A destination name can contain one or more spaces. If there is a blank line that only containsspaces and the like, that line and succeeding lines are not registered.

19

• If there is no destination registered in Address Book, a text file only containing a label line isexported. You can enter destinations into the text file for use.

• If there are more than 1000 items in the file, only the first 1000 items will be imported.

• Appending "connect" to the URL allows you to participate in the VMR directly, bypassing theconfirmation screen. If a PIN code is set for the VMR, a screen is displayed, asking you to enter thePIN code.


20

Connecting to VMR

• Mouse and keyboard must be connected.

Connecting As a Logged-in User

1. Press the [Power] key.

Address Book is displayed.

2. Press the [Push] key, and then lift the arm of the camera to raise the camera unit.

3. Adjust the orientation by carefully moving and rotating the camera vertically andhorizontally.

4. Select the VMR you want to connect.

You can also use the cursor keys on P3500M to select the destination and then press the [Enter]key.

5. Select [Join].

The web browser opens and displays the selected VMR.

6. Click [Sign in].

Connecting to VMR

21

7. Enter the username and password to log in.

8. Select [Computer].

9. From the "Select browser or software" drop-down list, select [Using your browser].

10. Select [Get started].

11. Check the settings for the camera, microphone, speakers, and video quality.

• To share your computer screen, a plug-in must be installed to this machine. Check "Screensharing" to determine whether the function is supported. If the message "Your browser issupported, but you have to enable screen sharing" is displayed, click [Enable screen sharing]to install the appropriate plug-in.

12. Click [Join now].

The meeting starts.

If a PIN code is set for the VMR, you will need to enter the PIN code before clicking [Join meeting].


22

Connecting As a Guest User

1. Press the [Power] key.

Address Book is displayed.

2. Press the [Push] key, and then lift the arm of the camera to raise the camera unit.

3. Adjust the orientation by carefully moving and rotating the camera vertically andhorizontally.

4. Select the VMR you want to connect.

You can also use the cursor keys on P3500M to select the destination and then press the [Enter]key.

5. Select [Join].

The web browser opens and displays the selected VMR.

If you are connecting directly to the VMR, the web browser opens and the meeting starts.

For details about how to connect to the VMR directly, see page 19 "Registering Address Book".

6. Select [Computer].

Connecting to VMR

23


8. Select [Get started].

9. Check the settings for the camera, microphone, speakers, and video quality.


10. Enter the display name.

The entered display name is displayed to the other meeting participants as the name of yourmachine.


The meeting starts.

If a PIN code is set for the VMR, you will need to enter the PIN code before clicking [Join meeting].


24

What You Can Do During the Meeting

When you have a meeting, the following features can be used:

• Adjusting the volume

• Muting the microphone

• Sending tone signals

• Screen sharing

• Checking participants in the meeting

Sharing the Screen

Connecting the machine to your computer via a USB cable and using Screen Share allows you to sharethe screen displayed on your computer to the other participants.

• To share your screen of the computer running Windows OS, you must first install the driver forScreen Share on your computer.

• To share your computer screen, a plug-in must be installed to this machine. Before connecting tothe VMR, check "Screen sharing" to determine whether the function is supported.

1. Connect the USB cable to the USB port (type micro-B) on P3500M.

2. Connect the USB cable to the USB port (type A) on the computer.

Sharing Your Windows Screen

The Screen Share software on your computer starts automatically.

If it does not start automatically, open "Computer" on your computer, right-click [PC ScreenShare], and then click [Start PC Screen Share].

Sharing Your Mac OS X Screen

1. Start Finder.

2. Click [Unified_Communication_System] in "DEVICES".

3. Click [mac].

If the Finder display is set to icon view, double-click [mac].

4. Double-click [Screen Share].

Connecting to VMR

25

3. Click [Start Sharing] on your computer.

4. Click icon in the meeting screen.

The list of the screen sources displays.

5. Tap a screen source you want to share.

• If RICOH Screen Share is minimized during screen sharing, the screen sharing session may beterminated. If this happens, click the [Screen Share] icon to restart screen sharing.

• To stop sharing your computer screen, click [Stop Sharing].

Disconnecting from VMR

1. Press the [Disconnect] key of P3500M.

The browser closes.


26

3. Connecting to a VMR from OtherDevices

Preparing to Start Using the ServicesPrepare the meeting environment according to the device that you want to use.

To connect to a VMR and hold a meeting, the operating environment must be set up as follows.

• Computer (Windows/Mac OS)

Web browser or My Meeting Video application

• Tablet (Android/iOS)

My Meeting Video application

• Smartphone (Android/iOS)

My Meeting Audio application

If you want to use My Meeting Video or My Meeting Audio to connect, download the appropriateapplication from My Page.

1. Start web browser.

2. Log in to My Page.

3. Select [Downloads].

4. Select [Download] of My Meeting Video/My Meeting Audio.

• If you are a guest user who does not have an account with RICOH UCS Advanced, you will needto use a web browser to connect to the VMR.

• The application for smartphone/tablet can also be downloaded directly from Google Play and theApp Store.

27

Connecting to VMR

Connecting by Using Web Browser

This example assumes that connecting to the VMR using Google ChromeTM. If you are using anotherweb browser, the screen displayed and names of key might vary slightly.

1. Start your web browser.

2. Enter the URL in the address bar of your web browser.

• Connecting as a login user

Enter the following URL to log in to My Page.

https://adv.ucs.ricoh.com/login

• Connecting as a guest user

Enter the URL of the VMR you want to connect to, and then proceed to Step 6.

3. Enter the username and password, and then click [Sign in].

4. Click [Change room].

If you want to connect to your VMR, proceed to Step 6.


28

5. Click the VMR to join.

6. Click [Computer].


8. Click [Get Started].

9. Check the audio and camera settings.


Connecting to VMR

29

If you are connecting as a guest user, enter the display name.

The entered display name is displayed to the other meeting participants as the name of yourmachine.


The meeting starts.

Connecting by Using My Meeting Video (Computer)

• Before connecting to a VMR, you must first check the audio and camera settings.

1. Start My Meeting Video.

2. Enter the username and password, and then click [Sign in].

3. Select the VMR to join.

• Connecting to your VMR

Click [Favorites], and then click camera icon of My Room.

• Connecting to other VMR

Click [Directory], and then click camera icon of the VMR you want to connect to.


30

Connecting by Using My Meeting Video (Tablet)

1. Start My Meeting Video.

2. Enter the username and password, and then tap [Sign in].



Tap [MY MEETING ROOM], and then tap [ENTER MEETING ROOM].


Tap [DIRECTORY], and then tap [MAKE CALL] of the VMR you want to connect to.

Connecting by Using My Meeting Audio (Smartphone)

1. Start My Meeting Audio.

Connecting to VMR

31

2. Tap [Login].

If you want to connect to the VMR as a guest user, enter the conference ID, and then tap [Join].

3. Enter the username and password, and then tap [Login].



Tap [My Meeting], and then tap [Join].


Tap [Join a Meeting], enter the conference ID, and then tap [Join].

Connecting via a Telephone

To connect via a telephone, use a web browser to check the telephone number and the conference ID.

1. Start your web browser.

2. Enter the URL of the VMR you want to connect to.


32

3. Click [Telephone].

4. Select your country from the list.

5. Check that the telephone number and a conference ID are displayed.

6. Dial the displayed number on the phone.

7. Follow the guidance to enter the conference ID and join the meeting.

What You Can Do During the Meeting

When you have a meeting, the following features can be used:

• Muting the microphone

• Sending tone signals

• Screen sharing

• Checking participants in the meeting

Connecting to VMR

33

Sharing the screen (Computer)

1. Click icon.

The list of the screen sources displays.

2. Tap a screen source you want to share.

Disconnecting from VMR

1. Disconnect from VMR

• Web browser / My Meeting Video

Select the disconnect icon.

• My Meeting Audio / Telephone

End the call.


34

4. Troubleshooting

When You Cannot Connect to VMRProblem Causes Solutions

Cannot connect to VMR. The network environment is notworking normally.

• Check the networkenvironment that is beingused.

• Perform the Video networkassessment test (https://adv.ucs.ricoh.com/test) tocheck that the service canbe used with yourenvironment.

If there is a failed test item,check with your networkpersonnel.

Cannot join VMR. VMR has been locked. Check with the VMR host oryour administrator.

Cannot join VMR. The maximum number ofparticipants in the meeting isreached.

Check with the VMR host oryour administrator.

• To perform the video network assessment test, use a web browser running Java. Google Chrome isnot supported.

35

Other Problems

When Using the P3500M

Problem Causes Solutions

The machine does not turn on. The power cord set is notconnected correctly.

• Check that the power cordis connected to the ACadapter correctly.

• Check that the powerconnector is connected tothe machine.

• Check that the power plugis connected to the ACoutlet correctly.

No video is displayed. • The camera is turned off.

• The network environment isnot working normally.

• The network environmentdoes not meet all of therequirements for using theservice.

• Check that the camera isturned on.



No video is displayed. The video output cable is notconnected correctly.

Check that the video outputdevice is connected to thismachine correctly.

No video is displayed. The video output device beingused does not turn on.

Check that the video outputdevice has been turned on.

No video is displayed. The video output device beingused is not configured correctly.

Check that the video outputdevice being used is configuredcorrectly.

4. Troubleshooting

36


Video or Audio of other partycuts out.

The wireless network problem isoccurred, such as radio/electromagnetic interference orweak reception.

Contact your networkadministrator.

Deterioration of sound quality Howling might be occurred ifplacing objects near themicrophone or speaker.

Keep objects away from themicrophone or speaker.

Deterioration of sound quality Howling might be occurred ifblocking both the microphoneand speaker.

Do not block both themicrophone and speaker.

Deterioration of sound quality Howling might be occurred ifplacing objects or hands in frontof the microphone.

Keep objects or hands awayfrom the microphone.

Deterioration of sound quality Howling might be occurred ifthe machine is located near thedevices that generate noise.

Do not place devices thatgenerate noise, such asprojectors or computers, nearthe machine.

Deterioration of sound quality Howling might be occurred ifthe machine is located just nextto the wall.

Make sure there is sufficientspace between this machineand the wall.

Deterioration of sound quality Howling might be occurred ifusing the machine in a roomwhere sound echoes.

Try keeping your voice as lowas possible during meetings toavoid distracting echoes.

Deterioration of sound quality Howling might be occurred ifthe audio volume is set too loud.

Adjust the audio volume on themachine.

Deterioration of sound quality Howling might be occurred ifyour voice is too loud.

• Keep away from themicrophone.

• Lower your voice.

Deterioration of sound quality Howling might be occurred ifthe machine is moved during ameeting.

Before moving the machine,mute the microphone of yourmachine. After you finishmoving the machine, cancelmute.

Other Problems

37


The sound is distorted. If the audio from the other partyis too loud or the speakervolume of the machine is raisedexcessively, the audio mightbecome distorted.

• Lower the speaker volumeof the machine.

• Ask the other party to backaway from the microphonewhen they speak.

No sound can be heard fromthe other party.

• The microphone is muted.



• Check that the microphoneis not muted.




The audio volume is set to thelowest level.

Adjust the audio volume on themachine.

No audio is input. The microphone is muted. Cancel mute.

The microphone cannot bemuted.

A digital audio input/outputdevice is connected. The digitalaudio input/output devicecannot be muted from themachine.

Mute the digital audio input/output device.

4. Troubleshooting

38

When Using the Computer (Windows/Mac OS) or Smartphone/Tablet(Android/iOS)


Cannot access Directory fromMy Meeting Video.



Perform the Video networkassessment test (https://adv.ucs.ricoh.com/test) tocheck that the service can beused with your environment.


No video is displayed. • The camera is turned off.



• Check that the camera isturned on.




• The microphone is muted.



• Check that the microphoneis not muted.

• Leave the meeting, restartthe application, and thenjoin the meeting again.



Other Problems

39

• To perform the video network assessment test, use a web browser running Java. Google Chrome isnot supported.

• For more details about how to use the machine, see the help for your OS or the manual for yourmachine.

4. Troubleshooting

40

5. Appendix

TrademarksAndroid and Google Chrome are trademarks of Google Inc.

IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used underlicense.

iPad, iPhone, Mac OS, and Safari are trademarks of Apple Inc., registered in the United States andother countries.

Java is a registered trademark of Oracle and/or its affiliates.

Microsoft, Windows, Internet Explorer, and Skype are either registered trademarks or trademarks ofMicrosoft Corporation in the United States and/or other countries.

Mozilla Firefox is a trademark or registered trademarks of Mozilla Corporation.

Opera is a trademark or registered trademark of Opera Software ASA.

Polycom is a trademark of POLYCOM Inc. and/or its affiliates in the US and other countries.

Videxio is a registered trademark owned by Videxio AS.

Other product names used herein are for identification purposes only and might be trademarks of theirrespective companies. We disclaim any and all rights to those marks.

41

5. Appendix

42

INDEXA

Address Book.........................................................19

Android.............................................................. 5, 11

C

Company account................................................... 8

Conference code.....................................................8

D

Devices..................................................................... 5

G

Guest........................................................................ 8

Guest PIN................................................................. 8

Guest user.............................................................. 12

H

Host...........................................................................8Host PIN................................................................... 8

How to read this manual.........................................3

I

iOS..................................................................... 5, 11

L

Logged-in user.......................................................12

M

Mac OS............................................................. 5, 11

My Meeting Audio.................................................. 6

My Meeting Video.................................................. 6

O

Operating Environment.........................................14

Overview..................................................................5

P

P3500M.................................. 5, 11, 14, 19, 21, 36

S

Sign up................................................................... 17

Symbols.................................................................... 3

T

Team VMR................................................................8Trademarks............................................................ 41

Tutorial tour............................................................ 17

U

User.................................................................... 8, 12

V

Video conference system........................................ 5

VMR.......................................................................... 8

W

Web browser...........................................................6

Windows............................................................5, 11

43

MEMO

44 GB GB EN US EN AU E0A5-7020A

GB GB EN US EN AU E0A5-7020A © 2016 Ricoh Co., Ltd.

Date post:	14-Sep-2020
Category:	Documents
Upload:	others
View:	0 times
Download:	0 times