USER GUIDE
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ARRIS Secure Home Internet User Guide 1
Contents
Welcome to ARRIS Secure Home Internet ................................ 2
Getting started with ARRIS Secure Home Internet ................. 3
Creating your account .................................................................... 3
Syncing your account, app, and router ....................................... 4
Visiting the Home screen and taking a short tour ..................... 5
Managing your connected home ............................................... 6
Checking your home’s security status ......................................... 6
Improving your home’s security status ....................................... 7
Adding your connected devices to the app ................................ 8
Naming and choosing the type of your connected devices ..... 9
Blocking and unblocking devices from accessing the
Internet .......................................................................................... 10
Checking the status of a device .................................................. 11
Checking the status of a device’s anti-virus protection .......... 12
Installing McAfee anti-virus protection on family devices ...... 13
Cancelling anti-virus installation ................................................ 14
Protecting your connected family........................................... 15
Creating a profile for your kids ................................................... 15
Identifying your kids’ devices ...................................................... 16
Setting rules for when a kid can be online ............................... 17
Setting rules for what content your kids can see online ........ 18
Pausing the Internet on your kids’ devices ............................... 19
What your family sees .............................................................. 20
When you ask them to install anti-virus software .................. 20
When they’re blocked from potentially dangerous sites ....... 21
When they’re blocked from connecting to the Internet ......... 22
When your kids’ Internet is paused ........................................... 23
When your kids try to access blocked content ........................ 24
Contact us .................................................................................. 25
2 ARRIS Secure Home Internet User Guide
Welcome to ARRIS Secure Home Internet
Hi, there. It’s so nice to meet you.
Can we just say, we feel like we know you a bit already? You
have an Internet-connected home, probably a handful of
family devices, maybe a few kids, and you’d love to keep it all
secure, happy, and healthy.
With ARRIS Secure Home Internet, you’ll be
able to secure your connected home by:
Getting protection from threats at the router
level, before they can reach your devices
Controlling who can access your Wi-Fi
Checking for and installing anti-virus
software on your devices
And you can reclaim family time and help
kids establish healthy online habits by:
Keeping your kids safe from dangerous or
inappropriate content
Creating parental rules like what kids are
allowed to see and when they can go online,
and even pausing their Internet access
Not sure exactly how to start? This guide will help you with
everything you need to do.
ARRIS Secure Home Internet User Guide 3
Getting started with ARRIS Secure Home Internet
Creating your account
After you've been introduced to the app through the quick tour
and granted any necessary permissions, it's time to create your
account.
1 Enter your email and tap Next.
Use your McAfee account email address if you have one.
2 Create a password of 8-32 characters that includes:
At least 1 uppercase letter
At least 1 lowercase letter
At least 1 number
3 Tap Sign up.
We know, it feels like an IQ test trying to think up a strong
password. But remember, the more complex it is, the better
your security will be.
Make sure you’re connected to your Wi-Fi.
Oops! Used the wrong email
address? Just tap this Edit icon
to change it
4 ARRIS Secure Home Internet User Guide
Syncing your account, app, and router
Once you’ve created your account, the app and router will sync so they can ‘talk’ to each other.
You don’t need to do a thing—the app will go through a series of steps to make the connection between your account, your device,
and the router.
If something goes wrong, make sure you have a Wi-Fi connection and tap Try again. If that doesn’t work, tap Troubleshoot.
ARRIS Secure Home Internet User Guide 5
Visiting the Home screen and taking a short tour
Welcome to ARRIS Secure Home Internet! Now that you’re all set up, you can get a tour around the app, or just play around yourself.
Tap or swipe down on
Notifications to find out what’s
happening on your network, and
what your family is up to
Tap the Menu for quick
access to Parental Controls,
Help, and more
If you haven’t taken a tour yet,
Tap Explore to get a
guided tour of the app
Tap or swipe up on Devices to
view the devices in your home
See your home’s color-coded
security status at a glance,
or tap View details to learn more
6 ARRIS Secure Home Internet User Guide
Managing your connected home
Checking your home’s security status
Laptops, phones, tablets, maybe even lights are connected to your Internet. That’s why we made it easy to check your Internet
security at a glance on the Home screen.
A green shield tells you your
Internet is secure
Uh oh! Red warns your Internet
should be more secure
Yellow says your Internet
could be more secure
ARRIS Secure Home Internet User Guide 7
Improving your home’s security status
Whether you’re setting up your app for the first time, or want
to make your Internet more secure at any time, we’re here to
help.
1 Tap View details at the bottom of the shield.
You’ll see a series of security cards.
2 Complete the task on each security card.
You just improved the Internet security in your home!
8 ARRIS Secure Home Internet User Guide
Adding your connected devices to the app
To keep track of all the connected devices in your home, simply
connect them to Wi-Fi. ARRIS Secure Home Internet will
automatically add them to your list of devices.
To see the list, swipe up on Devices from the Home screen.
ARRIS Secure Home Internet User Guide 9
Naming and choosing the type of your connected devices
You can easily detect and identify unknown devices on your
network, and name familiar connected devices for quicker and
easier reference. You’ll recognize “John’s cell” easier than
“Android-7fac224d.”
1 On the Home screen, swipe up on Devices.
2 On the Devices screen, tap on the device name.
3 On the Device Details screen, tap the icon in the
upper-right.
4 In the Name your device pop-up, give the device a new
name.
5 Check that the device type is correct, and edit if necessary.
6 Tap Done.
You can also rename devices by swiping left on a device
on the Devices screen.
10 ARRIS Secure Home Internet User Guide
Blocking and unblocking devices from accessing the Internet
Don’t want a device to access the Internet? Just block it:
1 On the Home screen, swipe up on Devices.
2 Swipe right and tap Block to block a device.
The device will be shown as blocked on the Devices screen.
You can unblock it any time by finding the device in the
blocked devices section of the Devices screen, swiping right,
and tapping Unblock.
ARRIS Secure Home Internet User Guide 11
Checking the status of a device
Find out whether a device is online, offline, paused, or blocked
by quickly checking its status.
1 On the Home screen, swipe up on Devices.
2 Tap a device name.
The status will be shown at the top of the screen.
Check the device’s status here
Tap the icon to
Find out what the status means
12 ARRIS Secure Home Internet User Guide
Checking the status of a device’s anti-virus protection
When you’re connected at home, your Secure Home Internet
router protects you from threats. But your busy life means
your device needs to be protected from viruses when you’re
on-the-go, too. Find out if your device has anti-virus software:
1 On the Home screen, swipe up on Devices.
2 Tap the name of a device you want to check.
You can see if the device is:
See if your device is protected
against viruses
ARRIS Secure Home Internet User Guide 13
Installing McAfee anti-virus protection on family devices
Instead of crossing your fingers and hoping, protect yourself
from online threats with McAfee anti-virus protection.
1 On the Home screen, swipe up on Devices.
2 Tap the device name.
3 If the device doesn’t have McAfee anti-virus protection, you
can tap Install McAfee.
4 Tap Install on the confirmation screen.
5 Create a personal message and tap Send to send the
installation request to the device user.
The next time the browser is opened on the device, the person
will see your request to download McAfee anti-virus.
Tap Install McAfee to install or
ask the device user to install
McAfee anti-virus
14 ARRIS Secure Home Internet User Guide
Cancelling anti-virus installation
If you have sent an anti-virus installation request to a family
member, you can cancel the request at any time.
1 On the Home screen, swipe up on Devices.
2 Tap the device name.
3 On the Device Details screen, tap Stop.
4 Tap Stop on the confirmation screen.
Tap Stop to cancel the
installation request
ARRIS Secure Home Internet User Guide 15
Protecting your connected family
Creating a profile for your kids
This is the first step to protecting your kids online, and helping
them develop healthy habits. When you create a profile for
each kid, you can monitor what each kid is doing, and set up
rules that are personalized to their needs.
1 In the Home screen menu, tap Parental Controls.
2 Tap the icon to add a profile.
3 Enter your kid’s name and age.
4 Tap Create profile.
16 ARRIS Secure Home Internet User Guide
Identifying your kids’ devices
You likely have multiple devices in your home. To help you
manage what your kids are doing online, we need to know
which ones they’re using.
1 In the Home screen menu, tap Parental Controls.
2 Select a kid’s profile.
3 Tap the icon beside Devices.
4 Select your kid’s devices from the Add devices list.
5 Tap the icon in the top right to save.
6 If the kid is less than 13 years old, a privacy notice will
appear. Tap Accept.
All selected devices will now be listed in the kid’s profile.
Each kid can be assigned multiple devices, but a device can be
assigned to only one kid at a time.
Tap here to add a device
Look for this Edit icon if you need to
make changes to your kid’s profile
ARRIS Secure Home Internet User Guide 17
Setting rules for when a kid can be online
Homework time, family time, bed time—help your kids manage
their schedules and device use by setting rules for when they
can and can’t be online.
1 In the Home screen menu, tap Parental Controls.
2 Select a kid’s profile.
3 Tap the icon beside Web time.
4 Enter a start and end time for when the kid is allowed to be
online.
5 Select the days of the week that this web time is allowed.
6 Tap the in the top right to save.
7 On the Web time screen, tap Save.
8 To add another web time rule, tap the icon and repeat
the steps.
18 ARRIS Secure Home Internet User Guide
Setting rules for what content your kids can see online
Your kids have the whole world at their fingertips when they’re
online. But what if there are things you aren’t ready for them
to see or do?
Good thing you can block or allow types of web content for
each kid.
1 In the Home screen menu, tap Parental Controls.
2 Select a kid’s profile.
3 Tap Web categories.
4 Use the toggle switch beside each category to block or
allow access to websites within that category.
Your kid can send you a request to access blocked content.
You can allow or deny the request from your Notifications.
ARRIS Secure Home Internet User Guide 19
Pausing the Internet on your kids’ devices
Kids can’t put their devices down? Help them out by pausing
the Internet for just one of your kids, or all of them at once.
Pausing the Internet for all your kids
1 In the Home screen menu, tap Parental Controls.
2 Tap at the top of the screen.
Pausing the Internet for one kid
1 From the Parental Controls screen, tap a kid’s name to
select their profile.
2 Tap at the top of the kid’s profile.
The Internet will remain paused until you unpause it.
Tap here to pause or
unpause the Internet for
all your kids
Tap here to pause or
unpause the Internet
for one kid
20 ARRIS Secure Home Internet User Guide
What your family sees
When you ask them to install anti-virus software
If any devices in your home aren’t protected by anti-virus
software, you can send a request to the family member’s
device to download McAfee anti-virus protection. The next time
they open the browser on their device, they’ll see it.
To find out how to send the request, see Installing McAfee
anti-virus protection on family devices on page 14.
Your family member will see a standard
or personalized message from you
asking them to install McAfee anti-virus
They should tap Download and install
Then they’ll get a one-time
activation code to enter after
the software is downloaded
ARRIS Secure Home Internet User Guide 21
When they’re blocked from potentially dangerous sites
McAfee is always looking out for your family, helping you make
informed decisions about your security. That’s why we’ll let
them know if they’re trying to visit a potentially dangerous site.
We can only do so much. Please talk to your family about what
to do if they see this message.
They can visit the site anyway if
they tap Continue to Site
22 ARRIS Secure Home Internet User Guide
When they’re blocked from connecting to the Internet
If you block someone’s device from accessing the Internet,
they’ll see this message the next time they open their
browser and try to go online.
Find out how to block a device. See Blocking and
unblocking devices from accessing the Internet on page 10.
What your kid sees
What another family
member sees
ARRIS Secure Home Internet User Guide 23
When your kids’ Internet is paused
Inspire your kids to put down their devices. If you pause the
Internet for their device, they’ll see a message the next time
they open their browser and try to go online.
To find out how to pause the Internet for your kids, see
Pausing the Internet on your kids’ devices on page 19.
24 ARRIS Secure Home Internet User Guide
When your kids try to access blocked content
ARRIS Secure Home Internet helps you and your kids create
rules for being online that work for both of you. You can set
up rules about what kind of content your kids can access
online, and your kid can request access to blocked content.
To create rules for your kids, see Setting rules for what
content your kids can see online on page 18.
They will see a message in their browser
saying they can’t access a website
They can ask you for permission to visit the
blocked content
If you deny the request, your kid will get a
message in their browser
ARRIS Secure Home Internet User Guide 25
Contact us
Protecting your connected home and family is an important
job. We know you’re up for it, but just in case you’d like some
more help along the way, give us a call, or send an email.
For support, visit http://www.arris.com/consumers or call
1-877-466-8646.