User Guide tantra-2400 - Agami [email protected] . User. Guide tantra-2400 . Smart Cloud...

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User Guide tantra-2400

Smart Cloud Managed Mesh Wi-Fi Router

Agami Creations Pvt Ltd.

www.agami.io

mailto:[email protected]

http://www.agami.io/

http://www.agami.io/

Proprietary Notice

All rights reserved. This document and its contents are proprietary and comprise legally protected subject matter belonging to Agami Creations Pvt. Ltd. and are loaned on the basis of a confidential relationship. All use, reproduction, and disclosure are strictly controlled and prohibited without the prior written consent of Agami Creations Pvt. Ltd.

While every precaution has been taken in the preparation of this manual, Agami Creations Pvt. Ltd. assumes no responsibility for errors or omissions. This publication and features described herein are subject to change without notice.

Copyright©2019

tantra 2400 User Guide

Private and Confidential i

Contents About this Guide ..................................................................................................................................... 1

Acronyms ............................................................................................................................................ 1

Hardware Overview ................................................................................................................................ 2

Connections ........................................................................................................................................ 2

Network Topology ................................................................................................................................... 3

Initial Connection and Configuration ...................................................................................................... 4

LEDs ..................................................................................................................................................... 4

Network Firewall Configuration .......................................................................................................... 4

Configuration using Cloud Portal ............................................................................................................ 5

Browser Version .................................................................................................................................. 5

Accessing the User Interface ............................................................................................................... 5

Logging in to the Cloud Configuration Portal...................................................................................... 6

Creating a Site ..................................................................................................................................... 6

Adding Device Information ................................................................................................................. 7

Creating Wi-Fi Network....................................................................................................................... 8

Private Network .............................................................................................................................. 8

Home Page .......................................................................................................................................... 9

Viewing Devices Details .................................................................................................................... 10

Connecting Clients ............................................................................................................................ 10

Wireless Network Configuration ....................................................................................................... 11

Adding Additional Networks ......................................................................................................... 12

WAN and LAN Configuration ............................................................................................................ 13

Configuring Parental Control ............................................................................................................ 15

tantra Mesh Configuration ............................................................................................................... 22

tantra Mesh Features .................................................................................................................... 22

Components of tantra Mesh ......................................................................................................... 22

Access Point Modes ...................................................................................................................... 22

tantra Mesh Deployment .................................................................................................................. 23

Minimum Requirements for tantra Mesh Deployment ................................................................ 24

Configuring tantra Mesh ............................................................................................................... 24

tantra Mesh Placement................................................................................................................. 25

Upgrading Firmware ......................................................................................................................... 26


Private and Confidential ii

Configuration using Mobile App ........................................................................................................... 27

Supported Platforms ......................................................................................................................... 27

Creating a New Account ................................................................................................................... 27

Logging in to the tantraWiFi Mobile App .......................................................................................... 28

Creating a Site ................................................................................................................................... 29

Configuring Devices .......................................................................................................................... 31

Adding Additional Devices ................................................................................................................ 33

Managing the WLANs (SSIDs) ........................................................................................................... 34

tantraWiFi Mobile App Monitoring .................................................................................................. 35

Monitoring the Wi-Fi Device(s) ..................................................................................................... 35

Running Speed Test....................................................................................................................... 38

Using the tantra Mesh Placement Tool ........................................................................................ 39

Configuring Parental Control ............................................................................................................ 40

Usage Limit .................................................................................................................................... 42

Filters ............................................................................................................................................. 43

Time Limit...................................................................................................................................... 44

Wi-Fi Analytics Features ........................................................................................................................ 45

Band Steering and AP Steering ......................................................................................................... 45

Band Steering ................................................................................................................................ 45

AP Steering .................................................................................................................................... 45

Channel Optimization ....................................................................................................................... 45

Power Optimization .......................................................................................................................... 46

Troubleshooting .................................................................................................................................... 47

Device Issues ..................................................................................................................................... 47

Client Issues ...................................................................................................................................... 49


Private and Confidential 1

About this Guide This guide provides the information to get started and bring up the tantra 2400 unit, ready for installation and configuration.

Acronyms Acronym Definition

AP Access Point DHCP Dynamic Host Configuration Protocol DNS Domain Name System IP Internet Protocol ISP Internet Service Provider JSON JavaScript Object Notation LAN Local Area Network LED Light Emitting Diode MAC Media Access Control PoE Power over Ethernet PPPoE Point-to-Point Protocol over Ethernet REST Representational State Transfer RSSI Received Signal Strength Indicator SSID Service Set Identifier (WLAN) TCP Transmission Control Protocol URL Uniform Resource Locator USB Universal Serial Bus WAN Wide Area Network WLAN Wireless Local Area Network WPA Wi-Fi Protected Access WPA2 Wi-Fi Protected Access II



Hardware Overview

Connections

1 2 3 4 5

The following table lists the connections available in tantra-2400 AP.

1 USB USB port 2 Eth2/LAN 10/100/1000BASE-T Gigabit Ethernet port 3 Eth1/WAN/PoE 10/100/1000BASE-T Gigabit Ethernet port with

802.3af-compliant Power over Ethernet (PoE) support 4 Reset Reset button to restore the AP to its original factory

default settings 5 Power Receptor Receptor for the supplied power adapter



Network Topology The following figure shows a graphical representation of tantra-2400 AP deployment and management.

Cloud Server

Eth2

LAN Connection

tantra-2400 AP

Power Connection

WAN Connection

Power Source

HomeGateway

Eth1

/PoE

ClientClientClient

Client

Note: Eth1 represents WAN connection and Eth2 represents LAN connection.



Initial Connection and Configuration Follow the below steps to bring the device up.

1. Mount the device to the wall or other surface using the supplied mounting hardware kit or place on a flat surface

2. Power on the device using the power adapter or PoE

3. Connect the WAN port of tantra-2400 (Eth1/WAN/PoE) to the LAN port of your broadband internet router at home

Note: The Eth1/WAN/PoE port connection can also provide power to the unit when connected

to a PoE enabled switch.

4. Verify the LED status to check whether the device is up and a valid connection has been established

LEDs

1

2

3

4

5 The following table lists the LEDs available in tantra-2400 AP.

1 Power LED A solid orange light indicates that the device is synchronized with the cloud server

2 2G-WiFi A solid green light indicates that the 2.4GHz wireless radio is enabled

3 5G-WiFi A solid green light indicates that the 5.0GHz wireless radio is enabled

4 Eth1/WAN/PoE A blinking green light indicates a valid connection 5 Eth2/LAN A blinking green light indicates a valid connection

Once the device is up, proceed with the following sections to access and configure the tantra Wi-Fi web and/or mobile app interface.

Network Firewall Configuration

Note: If a firewall exists between the AP and the Internet, TCP port 8883 must be open.



Configuration using Cloud Portal The Cloud configuration portal is accessible at the following URL:

• https://cloud.agami.io/login

Browser Version The following table lists the supported browser version.

Browser Version Google Chrome 65.0 Mozilla Firefox 59.0.2 Microsoft Internet Explorer 10 and 11

Microsoft Edge 41 Safari 10 and 11

Accessing the User Interface New account creation is the first step to log in to the portal. To create a new account, follow the below steps.

1. Enter a user name.

2. Enter a valid Email Address.

3. Enter the password. Note: The length of the password should be a minimum of 8 characters.

4. Enter the password again to confirm the password.

5. Click Sign Up. An email link is sent to the registered email address.



6. Click Confirm. The account is created successfully.

Note: If you are a registered user, click Log in with existing account to access Cloud configuration

portal.

Logging in to the Cloud Configuration Portal The Log In page provides access to the Cloud configuration portal. To log in to the cloud portal, follow the below steps.

1. Enter the URL of the Cloud configuration portal in the browser.

2. Enter the user name.

3. Enter the password.

4. Click Log In. The home page is displayed.

Creating a Site Site defines a location like your home where your devices will be located and used for service. Site creation is the first step to proceed with the management of the network.

The Setup window allows you to create a site. To create a site and add devices, follow the below steps.

Choice of the location determines the type of network:

− Select the Home icon on the Setup wizard to configure single site, useful for residential users.

− Select the Small Business icon on the Setup wizard to configure multiple sites, useful for SMBs/System Integrators or IT Admins.



Note: Multiple site support is not available for Home users.

Adding Device Information To set the location of the site and the serial number of the device, follow the below steps.

Note: Unique name must be provided for the location at home. If same names are provided for the

location, the user interface increments the name of the room by 1. Example: Living room (1).

1. Enter the location and serial number of the device.

Note: The serial number is printed on the product label, available at the rear side of the tantra unit.

Note: If an incorrect serial number is entered, you will not be able to complete the process of adding

the device to the site.

2. Click Next. The access device is added successfully.



Creating Wi-Fi Network

Private Network To create the private network, follow the below steps.

1. Enter the name of the network. Example: OpenWrt123. The name of the network can also be customized.

Note: Name of the private Wi-Fi network is used by Wi-Fi devices in your home to access the

network. Private network name is limited to a maximum of 32 characters.

2. Enter a unique password that members of the house can only access.

Note: The minimum length of the password should be 8 characters. The private network uses WPA2

(recommended) as its encryption option.

3. Click Next.

A private Wi-Fi network is created and by default, a guest network is also created. You can use the Edit button to disable the guest network, if required. Refer Wireless Network Configuration section for more details.



Home Page The Home page displays the Home site icon that allows you to navigate and view the list of devices configured in your home.

1. Click the icon. This takes you to the Home page where the Home site icon is displayed.

2. Click the Home site icon.

3. View the list of devices configured in your home.

4. You can also view the pictorial representation of your devices by clicking Devices in the

Home site icon.



Viewing Devices Details To view the device details, click the device name in the Devices list.

Connecting Clients To add a wireless client to the Wi-Fi network that you had created, follow the below steps.

1. Select the SSID from the available Networks list.

2. Type the password that you had set and click Connect.

3. After the password authentication, the client gets added to the Wi-Fi network.

4. You can view the connected client details in the Client List.

5. Click the Client MAC address to view the client details.



Wireless Network Configuration Service Set Identifier (SSID) defines the name of the Wi-Fi network.

To configure the wireless networks, follow the below steps.

1. Click the Edit button on the left corner of the page.

2. The following screen is displayed, which allows you to edit the individual fields.



Adding Additional Networks Additional network can be added to the existing list of wireless network. To add a wireless network, follow the below steps.

1. Click the group to which you have added devices and wireless network. Example: Home.

2. Click button on Wireless Network. The existing list of wireless network is displayed.

3. Click button to add a network. The Set Up Wireless Network window is displayed.

4. Enter a unique name for SSID.

5. Enter the password for the network.

Note: The minimum length of the password should be 8 characters.

6. Select the Encryption type. The options in the drop-down list are None, WPA, and WPA2 (recommended).

Note:

If WPA or WPA2 is chosen as the encryption type, it is mandatory to set the password for the additional wireless network. The minimum length of the password should be 8 characters. Password is not required if the encryption option is None. It Is not recommended to create an unsecure network.

7. Click Next. The wireless network is set up and is displayed in the list of wireless network.



WAN and LAN Configuration The interface protocol for an access point (gateway mode) can either be DHCP, Static or PPPoE. The gateway mode receives the IP address, netmask, and default gateway from the DHCP. When using Static protocol, user must specify a valid IP address, netmask, gateway, and DNS server. When using PPPoE, user must specify the username and password. If incorrect values are entered, connected mobile devices would not be able to access the internet.

Follow the below steps to configure and change the mode of the added devices.

1. Click the device name on the Home page.

2. Click Edit in the Access Point page.

The following page is displayed.



3. To change the Switch Mode, select either Gateway or Bridge from the drop-down.

4. Click Apply all and the mode gets changed.

5. To modify the advanced options, click the Show Advanced link on the bottom of the page.

6. Under WAN section, select one of the following options:

− DHCP – ISP assigns an IP address, netmask and default gateway automatically from DHCP server.

− Static – ISP assigns the manually configured IP address, netmask and default gateway. When Static is selected, you will be allowed to configure Static IP, Netmask, Gateway and DNS Server values.

− PPPoE – PPPoE server assigns an IP address from the configured range. When PPPoE is selected, you will be allowed to configure PPP Username, PPP Password and PPP Access Concentrator.

7. Under LAN section, select one of the following options:

− DHCP – Assigns an IP address, netmask and default gateway automatically from DHCP server.

− Static – Assigns the manually configured IP address, netmask and default gateway.

8. When Static is selected, enter the Static IP, Netmask, Gateway and DNS Server values.



9. Under DHCP Server section, select Enable DHCP Server and enter Address pool size and Address pool start values.

• Address pool start – Specifies the offset from the network address of the underlying interface.

• Address pool size – Specifies the size of the address pool.

For example, if you configure Address pool start as 100 and Address pool size as 150, your network can allow 50 clients to use the wireless network.

10. Click Apply all.

Configuring Parental Control Parental control feature allows to set the data usage limit, create schedules to restrict the internet access and filter out specific keywords.

Member is used to group clients. For example, member can be a person and all the clients belonging to that person can be added to a member and can be managed collectively.

To configure the parental control, follow the below steps.

1. Click the Add Member button on the left corner of the Parental Control section.

2. Enter a unique name in the Name text box and select the clients from the list. Use the Search box to search for a specific client.

Note: Same clients cannot be added in more than one member group.



3. Click Apply. The newly created setting gets added to the table.

4. Click either of the (Edit) icons to set/modify the parental control parameters.

Parental Control parameters are grouped under four different sections:

• Clients – lists the client details, allows to add clients and remove already included clients.

• Data Limit – allows to set the data usage limit for the day.

• Time Limit – allows to create schedules for accessing internet services.

• Filters – allows to add keyword filters to restrict access to specific Websites.



To add or delete a client:

1. Select a member from the Members list.

2. Click the button.

3. In the Search Clients window, select the clients and click Add.

4. The selected client gets added to the Clients table.



5. To delete a specific client, click the icon corresponding to that client.

6. Click Yes to confirm the deletion.

7. The client is removed from the Clients table.



To set the data usage limit:

1. Click Data Limit.

2. Enter the value for Allowed daily usage (in MB).

This value sets the Megabytes of total traffic allowed per day.

Note: The data limit value is the combined limit for all the clients of the member.

3. Click Apply all to set the entered usage limit.

4. You can monitor using the Data Usage field in the Parental Control home page.



To create schedules:

1. Click Time Limit.

2. Click the button and the Add Schedule window opens.

3. Enter a name for the schedule.

4. Select the time range using the slide menu.

5. Select the days of the week from the list for which the schedule has to be applied.

6. Click Apply and the time limit schedule gets added to Schedules table.

This is the duration during which the clients can access the internet. Beyond this schedule range, clients cannot access the internet.



To create filters:

1. Click Filters.

2. Enter a keyword in the text box and click the button.

3. The keyword gets added to the Keyword Filters table.

The members will not be allowed to access the Websites with the domain containing this keyword.

If you add book as filter keyword, access to domain containing the term book is blocked. For example: facebook.com, bookmyshow.com and so on.

4. You can remove the added filter keyword using the icon.



tantra Mesh Configuration tantra Mesh software is a robust and an intuitive solution that allows multiple access points to easily form a wireless mesh network with minimal configuration.

tantra Mesh Features • Platform agnostic: Mesh functions effectively and efficiently on any platform

such as Windows, Linux, Mac, and Unix. It integrates and interoperates on any platform.

• Robust and highly secure: Mesh is robust and secure. It prevents rogue users from accessing your mesh network.

• Co-existence of wired and Wi-Fi access points: Mesh allows the co-existence of wired and Wi-Fi access points. The root node (access point) is connected to the internet service provider (ISP) through wide area network (WAN). Other access points are connected to each other through Wi-Fi.

• Seamless connection of Wi-Fi clients: Home users access the internet seamlessly after the mesh is set up. Wi-Fi connectivity is ensured to all users at home without any hassle.

Components of tantra Mesh tantra Mesh has three main components and are as follows:

• Mesh Node: A mesh node is an access point that is configured to connect to the root or exit node.

• Root/Exit Node: Root node or exit node are access point devices that are connected to the Home gateway through Ethernet WAN. Root node is the primary access point which establishes a connection with other access point devices to form a mesh network. Exit node is the fundamental access point device to which other access points get connected to form a mesh network.

• Home Gateway: The ISP provides this device to enable access to internet at home or office. In certain deployments, mesh exit node will be your home gateway.

Access Point Modes tantra Mesh offers two modes for an access point and are as follows:

• Gateway Mode: Root node is set up as a gateway and all mesh nodes are in bridge mode. Gateway root provides IP addresses to the mesh nodes. Only when the home gateway does not provide DHCP support, this mode can be used on the root node.

• Bridge Mode: All nodes including the root node is set up in bridge mode. The home gateway supplies the IP address to all nodes.



tantra Mesh Deployment tantra Mesh can be deployed as a Daisy chain topology or star topology.

HomeGateway

WAN

Root Node AP Mesh Access Point (Bridge Node)

ClientClient

Client

Mesh Access Point (Bridge Node)

Public or Private

Mesh Software

HomeSSID

Figure 1: Daisy Chain Topology

WAN

Root Node AP


Client

Client

Client


HomeGateway

HomeSSID

Public or Private

Mesh Software

Figure 2: Star Topology



Minimum Requirements for tantra Mesh Deployment 1. There must be a minimum of two access points, one exit node and one mesh node to initiate

the formation of a mesh network.

2. WAN connection must be available for the exit node that is connected to the home gateway or is configured as a home gateway.

3. The access point connected to the home gateway must function as an exit node. Other access points placed in different locations of the house must function as mesh nodes.

Configuring tantra Mesh The home users must follow the below steps to ensure uninterrupted Wi-Fi connectivity using the Cloud configuration portal.

1. Create the home site.

2. Add devices to the home site. There is no limit to the number of devices that can be added to the home site.

3. Under Network section on the UI, ensure Enable Mesh is True.

4. The first access point must be connected to the LAN port on the home gateway.

5. Place other access points in different rooms of the house. Remove these access points from the WAN and connect it only to the power cable for the mesh to function effectively

6. The access point connected to the LAN port on the home gateway acts as an exit node. This node establishes a connection to the WAN and initiates the formation of a mesh network with access points in other rooms of the house. Other access points placed in different locations of the house act as bridge nodes.

7. The mesh SSID that is created after the formation of a mesh network ensures the authentication of access points placed in different rooms of the house.

Note: In certain configurations, home gateway can also be a root node. It is configured as a gateway while configuring the network settings for mesh in tantra cloud application.

Note: Initially, all the access points in the house are connected to WAN.



8. A WPA2 security key is created to ensure that other access points placed in your neighborhood do not access the mesh network that has been created in your house.

9. Based on the RSSI and the distance between the access points in different rooms of the house, an uninterrupted Wi-Fi connectivity is established.

tantra Mesh Placement The Mesh Statistics allows you to view the current placement status of your mesh nodes and determine if the mesh nodes are in the ideal RSSI ranges to provide good coverage.

Follow the below steps to verify and move your mesh nodes to be at ideal distance.

1. The Mesh Statistics section provides information on the Mesh Placement.

2. In the Wi-Fi Management, navigate to the Access Point page.

3. Click the Profile settings drop-down on the top-right corner and select Wi-Fi Analytics.

4. Select Summary to view the Mesh Statistics.

5. Verify the placement status and move your mesh nodes to be at ideal distance.



Upgrading Firmware The notification icon notifies you of any firmware update available. To update the firmware, follow the below steps.

1. Click the notification icon to view the available firmware update.

2. Click Update to upgrade the firmware for all the available devices.



Configuration using Mobile App The tantraWiFi Mobile App is designed to monitor your Wi-Fi network using your mobile device. Download the tantraWiFi Mobile App, available from the App Store® (iOS) or Google Play™ Store (Android).The Mobile App provides extensive visibility into the health and performance of your network offering quality indicators and recommended resolutions to discovered issues.

Supported Platforms The following is the list of supported platforms and corresponding OS versions:

− Android – 4.4 to 9.0

− iOS – 10.0 to 12.0.1

Creating a New Account The Signup page allows you to create a new account in the tantraWiFi Mobile App. Follow the below steps to download the App and create an account.

1. Download and install the App from Google Play Store or Apple App Store depending on your mobile device.

2. Open the App.

3. Enter the following fields:

− Username

− Email

− Password

− Confirm Password



4. Click Signup. The request is processed and a verification email is sent to the registered email address.

5. Click Confirm link in the mail. A new account is created.

Logging in to the tantraWiFi Mobile App The Login page provides access to the tantraWiFi Mobile App and allows users to login and monitor their network.

Once successfully logged in, re-login is not required until an explicit logout.

Follow the below steps to log in to the mobile App.

1. Launch the tantraWiFi Mobile App.

2. Enter a valid username and password.

3. Click Login.

4. Click I accept button to accept the terms and conditions.

5. The home page with topology view is displayed.

The Topology page displays the configured devices, wireless networks and provides easy navigation to monitor your Wi-Fi network more effectively.

The different color highlights of the device icons help to identify the device status:

• Green – Up and running

• Red – Down and inactive

You can navigate between the pages using the navigation pane at the bottom of the screen.



Creating a Site Site defines a location like your home where your devices will be located and used for service. Site creation is the first step to proceed with the management of the network.

To create a site and add devices, follow the below steps.

1. Log in to the tantraWiFi Mobile App.

2. Click the Sites icon on the left corner.

3. Click Manage Sites.

4. Click Add Site.

5. The New Site page appears. Enter a unique name for the site.

6. Click Next. The WiFi Networks page appears.

7. Click button.



8. Enter the SSID of the Wi-Fi network and a unique password and click Save.

9. Click CREATE SITE.

10. The Devices page appears. Click button.

11. Enter the serial number, location and name of the device. Click Save.

Note: The serial number is printed on the product label, available at the rear side of the tantra unit.

12. Click FINISH. A site is created, device is added and Wi-Fi network is configured.



Configuring Devices Follow the below steps to configure and make changes to the device parameters:


2. Click on a device to go to the Device Details page.

3. Click the (edit icon).

4. The Device Configure window provides options to modify the different configuration parameters.

5. After making the required configuration changes, click for the changes to take effect.



6. Click the icon to discard the changes made.

The following information lists the fields appearing on this page and includes a general description and detailed specifications for each.

AP Name Name of the access point.

AP Location Location for the access point.

Switch Mode Network mode of the access point. Valid modes are: • Gateway • Bridge

Radio Radio frequency parameters for 2.4 and 5 GHz channels. You can set the following parameters using this option: • Channel • Channel Bandwidth • Transmit Power

WAN WAN Interface protocol. Options are: • DHCP • PPPoE • Static

When Static is selected, you will be allowed to configure Static IP, Netmask, Gateway and DNS Server values. When PPPoE is selected, you will be allowed to configure PPP Username, PPP Password and PPP Access Concentrator.



LAN LAN Interface protocol. Options are: • DHCP • Static

When Static is selected, you will be allowed to configure Static IP, Netmask, Gateway, DNS Server values and the following DHCP Server parameters: • Enable DHCP Server • Address pool size • Address pool start

Guest Guest Network parameters. Options are: • DHCP • Static

When Static is selected, you will be allowed to configure Static IP, Netmask, Gateway, DNS Server values and the following DHCP Server parameters: • Enable DHCP Server • Address pool size • Address pool start

Adding Additional Devices Additional devices can be added to the network. To add a device, follow the below steps.


2. Click button. The Devices page appears.

3. Click button. The Add Device page appears.



4. Enter the Serial Number, Location and Unique name. Click Save. The additional device gets added.

Managing the WLANs (SSIDs) Follow the below steps to monitor the WLANs.


2. Click the Wi-Fi icon. The Wi-Fi page displays all the configured WLAN SSIDs and guest network along with the options to add, configure, share and delete the WLAN SSIDs.

3. Click the (slide icon) to disable the WLAN SSID.

4. Click Configure to edit and modify the following WLAN parameters:

− Network name

− Security

− Password

− Guest

− Advanced - Radio

After making the changes, click for the changes to take effect or click the icon to discard your changes.

5. Click the (delete icon) to delete the WLAN SSID.

6. Click the (add icon) to add a new WLAN SSID.



7. After entering the details, click for the changes to take effect or click the icon to discard your changes.

tantraWiFi Mobile App Monitoring This section describes the different procedures that can be performed using the tantraWiFi Mobile App to monitor the network.

Monitoring the Wi-Fi Device(s) Follow the below steps to monitor the Gateway and AP device(s).


2. Click on a device to go to the Device Details page. All the details of the device are visible in this page.

3. Click on Quality to view the following quality scores:

− Channel Quality

− Client Authorization

− CPU/Memory

− Radio Error

− Coverage Hole

− Uplink Bandwidth

− Reboots

− Noise Floor



4. Click on Backhaul Speedtest to view the following details:

− Download speed

− Upload speed

− Latency

− ISP

Backhaul Speedtest runs speed test utility from the AP to the nearest available speed test server.

Click Run Again button to run the test again.

5. Click on the box with the (Warning icon) to view the existing device issues, their impact and recommended resolutions.



For more details on the device issues and recommended resolutions, refer the Device Issues section.

6. The Wi-Fi Utilization section displays the utilization chart for both 2.4 and 5 GHz radio frequencies.

The Wi-Fi Utilization chart displays the following information:

− Interference: Displays the percentage of bandwidth that is unusable due to non-Wi-Fi interference from another source (Bluetooth, cordless phone, radar, microwave, and so on).

− Available: Displays all the idle or available bandwidth that exists real-time (on the pie chart) or existed during the time period chosen for the histogram chart.

− Interfering Wi-Fi: Displays the bandwidth used, as a percentage, for devices (clients and APs) operating on the same channel (defined as an Overlapping Basic Service Set (OBSS)).

− Client data: Displays the bandwidth used in an Independent Basic Service Set (IBSS) environment.

The primary differences between the frequencies are the coverage and speed. The 2.4 GHz provides longer range coverage but transmits data at slower speeds. The 5 GHz provides less coverage but transmits data at faster speeds.

7. Click the (edit icon) to edit and modify the Device configuration parameters. For more information on the configuration, refer Configuring Devices section.

8. Click the (delete icon) to delete the device from the current account. To confirm the delete, click Delete button.



9. You can click the Clients and the Wi-Fi tabs to get a list of connected clients and configured

SSIDs.

Running Speed Test The Tools page allows you to run the speed test. Follow the below steps to run the speed test.

1. Click the Tools tab. Click Speed Test.

2. Click START button to start the speed test.



3. The Speed test result is displayed.

4. Click the icon to view the Speed test history.

Using the tantra Mesh Placement Tool The Mesh Placement tool allows you to view the current placement status of your mesh nodes and determine if the mesh nodes are in the ideal RSSI ranges to provide good coverage.

Follow the below steps to verify and move your mesh nodes to be at ideal distance.

1. Click the Tools tab. Click Mesh Placement.

2. The Mesh Placement page provides a graphical representation of the mesh connections.

3. Click the status bubble on the connections to view the placement status. The suggestions for moving the nodes appear at the bottom of the screen.



4. Based on the suggestions, move the mesh nodes. After moving the nodes, click to verify if the mesh nodes are appropriately placed in the new location.

When you click , the application checks and updates the status continuously for the next two minutes.

This process of moving the mesh nodes and running the mesh placement tool should be repeated until an ideal placement setting is achieved.

Configuring Parental Control Parental control feature allows to set the data usage limit, create schedules to restrict the internet access and filter out specific keywords.

Follow the below steps to configure parental control.


2. Click the Members icon.

Member is used to group clients. For example, member can be a person and all the clients belonging to that person can be added to a member and can be managed collectively.

3. Click the (add icon) to add a new member. The Add Member page appears.

4. Enter a unique Member Name in the text box and select the clients from the Choose Clients list.

5. Click Apply. The newly member gets added to the Members page.



6. Click on the created member to view the clients and manage the following parental control

settings.

− Usage Limit – allows to set the data usage limit for the day.

− Filters – allows to add keyword filters to restrict access to specific Websites.

− Time Limit – allows to create schedules for accessing internet services.

7. You can remove the added clients using the Remove option in the Clients page.



Usage Limit To set the data usage limit:

1. Click Daily Limit.

2. Enter the Update Daily Limit value. This value sets the Megabytes of total traffic allowed per day.

Note: The data limit value is the combined limit for all the clients of the member.

3. Click APPLY to set the entered usage limit.

4. You can monitor the data usage from Parental Control page.



Filters To create filters:

1. Click Keywords.

2. Click the (add icon).

3. Enter a keyword in the Add Keyword text box and click Add.

4. The keyword gets added to the Keyword Filters table. The members will not be allowed to access the Websites with the domain containing this keyword.

Note: If you add book as filter keyword, access to domain containing the term book is blocked. For

example: facebook.com, bookmyshow.com and so on.

5. You can remove the added filter keyword using the X icon.



Time Limit To create schedules:

1. Click Schedule.

2. Click the (add icon).

3. Enter a name for the schedule. Set the Start Time and End Time. Select the days of the week from the list for which the schedule has to be applied.

4. Click Save. The time limit schedule gets added to Schedule table.

5. You can delete or edit the created schedule using the dropdown options.



Wi-Fi Analytics Features

Band Steering and AP Steering Band steering and AP steering described in this section are considered post-association. After the client associates with an AP, the system checks and performs steering based on the configured parameters.

Band Steering Band steering allows the client to move to a more appropriate radio band. Initially, the client joins either on 5 GHz or 2.4 GHz radio band and uses the following options to steer between radio bands:

− Post Association Utilization Limit

− Enable RSSI Thresholds

− Enable MCS Steer Thresholds

Post Association Utilization Limit

When the client reaches the configured 2.4 GHz Post Association Utilization Limit or 5 GHz Post Association Utilization Limit, it automatically moves to the other radio band.

Enable RSSI Thresholds

When the client RSSI is lower than the RSSI Downgrade Threshold, the client moves to 2.4 GHz and when the client RSSI is greater than the configured RSSI Upgrade Threshold, the client moves to 5 GHz.

Enable MCS Steer Thresholds

When the client MCS is lower than the configured MCS Percentage Steer Threshold, it automatically moves to the other radio band.

AP Steering For AP steering, there should be more than one AP available. When the client moves away from one AP and on reaching the configured AP Client Steer RSSI Level, the client steers to the other AP.

Channel Optimization Scan active channel and other channels and determine which would offer minimal interference and best performance and change appropriately. If cannot separate channels of neighboring APs, then adjust power to minimize interference.



Power Optimization Although primarily used as a method of mitigating coverage holes, transmit power changes can also be initiated to address low client signal strength issues.



Troubleshooting This section provides information on the device and client specific issues, corresponding impact and recommended resolutions.

Device Issues The following table elaborates on the access point specific issues.

Issue Impact Recommendation

High CPU usage on router caused by heavy device traffic

Degraded service performance

You might be running bandwidth-intensive applications on your connected devices. Please stop some of the application of your connected devices.

High CPU usage (unknown cause)

Degraded service performance

To improve your router's performance, power off and power on your router/mesh and check if there are firmware updates for your tantra AP

High memory usage Degraded service performance

To improve your router's performance, power off and power on your router/mesh and check if there are firmware updates for your tantra AP

Overheating detected on RG/Mesh

Poor internet connection Your router/mesh is heating up more than usual, please place the router/mesh in an upright position in a ventilated area

Low Memory detected on RG/Mesh

Customer will not be able to make changes to RG/Mesh configuration

Follow the steps to factory reset your router/mesh: 1. On the back of your router,

locate the red circle or the reset button.

2. Use paper clip or similar object, press and hold for about 5 seconds.

3. Release the paper clip and wait for your Router/Mesh to reboot.




Temporary Low Memory detected on RG/Mesh

Customer will not be able to make changes to RG/Mesh configuration

To improve your router's performance, power off and power on your router/mesh

High usage detected on current 2.4 GHz channel

Poor device performance/connectivity

Try connecting your devices on the 5 GHz network

High usage detected on current 5 GHz channel


You might be running bandwidth-intensive applications on your connected devices. Please stop some of the application of your connected devices.

Congestion detected on 2.4 GHz channel


Power off and power on your Router/Mesh

Congestion detected on 5 GHz channel


Power off and power on your Router/Mesh

Congestion detected on all 2.4 GHz channels



Congestion detected on all 5 GHz channels


Move Router/Mesh away from interference sources, for example, another Router/Mesh nearby

Poor coverage detected on 2.4 GHz


Power off and power on the router/mesh and place it in an upright position in the center of the house

Poor Coverage detected on 5 GHz


Power off and power on the router/mesh and place it in an upright position in the center of the house

Interference detected on 2.4 GHz channel



Interference detected on 5 GHz channel


Move Router/Mesh away from interference sources, for example, another Router/Mesh nearby




Excessive reboots on RG/Mesh

Intermittent Wi-Fi Operation Your router/mesh is restarting more often than usual. Please check if the power cable is securely connected, or try an alternate power socket.

Client Issues The following table elaborates on the client specific issues.


Device cannot authenticate to RG/Mesh

Device cannot connect The Wi-Fi Network Name/Password entered is incorrect

Poor Wi-Fi Signal Strength Poor Wi-Fi performance, intermittent connectivity

There is poor Wi-Fi signal to your device, try moving closer to the router/mesh or installing more mesh nodes for better coverage

Poor Wi-Fi Coverage detected

Poor client performance, intermittent connectivity

There is poor Wi-Fi signal to your device, try moving closer to the router/mesh or installing more mesh nodes for better coverage

Poor Wi-Fi speeds to device Poor device performance • There is poor Wi-Fi signal to your device, try moving closer to the router/mesh

• Try reconnecting to Wi-Fi • Advice customer to connect

to different band • Move RG/Mesh away from

interference sources, for example, another RG/Mesh nearby, microwave, cordless phone

Date post:	11-Mar-2020
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