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For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd 1 Ingram Micro Asia Ltd User Guide to Ingram Micro Website
For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd
1
Ingram Micro Asia Ltd
User Guide to
Ingram Micro Website
For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd
2
Contents Pages
1. First time login 3 2. Where to locate pricelist 5
3. Product search 6
4. Email Notification 7 5. How to place an online order 8
6. How to setup new user 12
7. RMA Creation 15
8. Deletion of item in basket 19
9. Multiple Company sharing a login ID 21
For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd
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1. First time login Note: For users with existing user ID and password If you have logged in to www.imonline.com.sg before and have an existing user’s ID and password, you can use this existing ID and password to logon to sg.ingrammicro.com for the first time.
Upon logging in to sg.ingrammicro.com, you are required to fill up the following information:
For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd
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First Name and Last Name* If this field is already filled, this shows that system has already transferred your first name from our previous website “imonline.com.sg”. You can choose to keep the same or enter a different first name. Note that this field is mandatory and you will not be able to proceed unless you have provided the information. Email address* Under this field, you are required to provide a unique email address and it is a mandatory field. If information has already been provided for under this field, this shows that the system has already transferred your email address from our previous website “IMOnline”. Note that the new website will not allow you try to use an email address which is already used by another user and you will prompt to provide a different email address if you attempt to do so. Challenge Question and answer* Under challenge question, the new website will need you to provide an answer to a challenge question asked and this will be used to match against the answer you provide in the event you forget your password. What is a unique email address and why do I need to supply it on the first login Our new website “sg.ingrammicro.com” identify user through their email address and it is also used as the login ID. With this email address, we will also be using them to send communication on your account related matters and temporary password (if you do a reset of password).
For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd
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2. Where to locate pricelist
1) Click on the “Ingram Micro” logo.
2) Click on the “Pricelist” banner.
For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd
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3. Product Search
To do a search, you can just enter the information that you need into the textbox and click on the “magnifying glass icon” button.
For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd
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4. Email notification upon submission of orders 1) Click “My Account” tab.
2) Click “My Profile” button
3) Click “Notification Preferences”
Select your desired function using the checkbox and enter your email address.
4) Don’t forget to save by clicking on the “Save” button.
Upon placing an online order, you would only receive an email notification once the above
configuration is set up.
For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd
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5. Placing an order
1) Choose the desired product and click on the “Plus sign” button to add it to your basket.
2) When you are done with the selection of products, click on the “Check out” button the top right hand of the page.
For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd
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3) You will be directed to a page to Review and Submit Order. You are required to fill up the delivery information under the “Delivery Option” and provide mandatory information like Date and Reseller Purchase Order (PO) number.
For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd
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4) Upon providing all the information and validated the order details, you need to click on the submit order button to submit the order to Ingram Micro.
For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd
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5) When orders are successfully placed, user will be directed to a summary page.
6) User will be informed on order status from Ingram Micro’s sales representative.
For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd
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6. Setup New User
Note: For User with Administrator’s Rights Only
Creation of new users and maintenance of the users in your company is managed through your
company’s administrator and not through Ingram Micro.
(i) Login with Administrator access. Go to My Account.
(ii) On the My Account Page, click on the left-hand-side button User Administration.
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(iii) Click on Add a New User
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(iv) When the field appears, enter all the required information and the desired access
rights that you would like the user to have. Once completed, click on Create User
button and the new user account will be created.
A notification email will be generated to the new user.
For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd
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7. RMA Creation
1) You need to go to My Account tab and it will lead you to the Account Information page,
Click on the button on the left Returns Management and it will show a Return
Application option.
For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd
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2) User will be directed to the Ingram Micro Terms and Conditions returns Page. Read and
accept the terms before clicking on continue to proceed to the next page.
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3) Under the return application, you will be required to fill up the information on products
that you would like to return. When done, click on preview and submit the application.
For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd
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8. Deletion on item in basket
1) Click on the MyBasket button on the top-right hand corner of the page. 2) Will be brought to a new page. Click on Delete [X] on the item in the page. Will be prompted to
confirm deletion.
For further assistance, you may email to [email protected]. © 2011 Ingram Micro Asia Ltd
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9. For subsidiary companies who share a single login ID
For users who have more than 1 company, you will be required to have unique email addresses for each of your companies in order to be able to place an online order for your respective company.
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