29
USER MANUAL Pradhan Mantri Rojgar Protsahan Yojana (PMRPY) Scheme
Version 1.1
29th September, 2016
Information Services Division
EMPLOYEES’ PROVIDENT FUND ORGANIZATION
HEAD OFFICE, NEW DELHI
PMRPY link:
www.epfindia.gov.in >> Pradhan Mantri Rojgar Protsahan Yojana(PMRPY)
Helpdesk No. 18001-18005
Introduction:
The Pradhan Mantri Paridhan Rojgar Protsahan Yojana (PMRPY) Scheme has been
designed to incentivise employers for generation of new employment, where
Government of India will be paying the 8.33% EPS contribution of the employer for
the new employment.
In the case of the textile (apparel) sector, the employers are also eligible to get the
3.67% EPF contribution paid by the Government as mentioned in the PMRPY on-line
form under Pradhan Mantri Paridhan Rojgar Protsahan Yojana (PMPRPY). This
benefit can be availed of by the textile (apparel) sector establishments dealing with
the Manufacture of wearing apparel, in particular NIC Codes 1410 and 1430.
Scope of this document:
This document details the process flow to assist the employers to log in on PMRPY
portal and apply for PMRPY Scheme benefits.
Process flow for PMRPY scheme:
The employer can access the PMRPY portal through PMRPY link:
www.epfindia.gov.in >> Pradhan Mantri Rojgar Protsahan Yojana(PMRPY)
The following screen showing the homepage of PMRPY portal would appear:
For employer to login into the PMRPY portal, the link Logi o the ight top of the
s ee at ho epage of PMRPY po tal is a aila le. O li ki g Logi , the follo i g
screen would appear:
The employer would enter the LIN or EPF code of the establishment and the
password as being used for logging in the ECR portal.
The EPF code number has to be entered in the pattern – <Region Code> <Office
Code><Establishment Code (7 digits)><Extension Code>.
The Region code and Office code, if not known to establishment, can be obtained by
usi g Esta lish e t “ea h fa ility a aila le o EPFO e site www.epfindia.gov.in
Homepage >> Our Services - For Employers >> Important Links – Establishment
Search.
The establishment code, if it is less than seven digits, has to be padded with zeros to
make it seven digit and the extension code, if it is A, B or C, has to be written as 00A,
00B, 00C respectively and if there is no extension code, has to be written as 000.
For example, an establishment with P.F. Code number MH/BAN/1234/A has to be
written as MHBAN000123400A and the establishment with P.F. Code number
MH/BAN/1234 has to be written as MHBAN0001234000.
On first time login, the Establishment profile page would appear.
The employer would have to provide the following details:
(a) National Industrial Classification Code (NIC-2008)
(b) Bank Account details
The fields marked with red asterisk (*) are mandatory and are to be provided by the
employer to proceed further.
Afte fu ishi g the e ui ed details, the e ploye has to li k the Update utto .
The information furnished by the employer has to be digitally signed by the
employer.
O li ki g the Update utto , the following screen would appear:
To digitally sign the furnished information and the declaration, the employer should
li k o “ig Pdf utto .
The following screen would appear to enable the selection of digital signature:
After selection of digital sig atu es, the “ig Pdf utto is to e sele ted to i itiate
the digital signing.
After succesful digital signing, the following screen would appear:
After furnishing the information for the first time, the establishment profile would
appear as in the following screen.
The details can be edited y li ki g o the Edit utto .
The Pdf file, as digitally sig ed, a e ie ed y li ki g o the PDF u de Vie
Pdf olu .
The declaration pdf for Establishment profile details would be available as below:
Post login by employer, the homepage of establishment on PMRPY portal would appear as
below:
The employer would file the online return for the employees
meeting the eligibility criteria under the PMRPY scheme.
This process of member registration for availing PMRPY benefits can be
carried out using both individual and bulk registration.
For individual registration, the employer has to enter the individual UAN,
which has been seeded with Aadhaar.
On clicking the Get Details utto , the e e details i.e. a e of e e ,
fathe ’s a e, date of i th, date of joi i g a d Aadhaa of the e e a e
displayed.
The following details would be further furnished by the employer:
(a) Job Description
(b) Skill level i.e. semi-skilled/unskilled
After checking the details, the employer has to li k “a e utto to sa e the
details of the member.
The following screen would appear:
Alte ati ely the e ploye ay su it the e e s’ details i ulk for registration
on PMRPY portal by uploading the bulk file.
O li ki g I itiate Aadhaa Authe ti atio utto , the system would verify the
details of each of the registered member with UIDAI database for authentication and
also with the EPFO database for deduplication.
The portal would show the report of Aadhaar authentication to the employers.
The details of the members furnished by the employer has to be digitally signed by
the employer.
To digitally sign the furnished information, the employer should li k o Approve
Member Registrations utto .
The following screen would appear to enable the selection of digital signature:
Afte sele tio of digital sig atu es, the “ig Pdf utto is to e sele ted to i itiate
the digital signing.
After succesful digital signing, the following screen would appear:
The employer can view the details of generated vouchers for the establishment for
reimbursement through link available on homepage.
Clicking on hyperlink in Voucher column displays member wise details of members included
in that voucher.
The details of the voucher can also be viewed by clicking on the PDF under column
Vie Pdf .
Frequently Asked Questions
on
Pradhan Mantri Rojgar Protsahan Yojana
Q1: What is Pradhan Mantri Rojgar Protsahan Yojana (PMRPY) scheme?
Ans: The Pradhan Mantri Rojgar Protsahan Yojana (PMRPY) Plan Scheme has been
designed to incentivise employers for generation of new employment, where Government
of India will be paying the 8.33% EPS contribution of the employer for the new employment.
Q2: Which establishments are eligible for PMRPY scheme?
Ans: All establishments registered ith E ployees’ Pro ide t Fund Organisation (EPFO)
can apply for availing benefits under the scheme subject to the following conditions:
(a) Esta lish e ts registered ith the E ployees’ Pro ide t Fu d Orga isatio
(EPFO) should also have a Labour Identification Number (LIN) allotted to them
under the Shram Suvidha Portal (https://shramsuvidha.gov.in).
(b) The eligible employer must have added new employees to the reference base of
workers in order to avail benefits under the Scheme from August, 2016 onwards.
In addition to above, the establishment should have a valid organisational PAN, which
would be validated. Further, the establishment must have a valid Bank Account through
which the payments may be made to the establishment.
Q3: What is reference base of workers under PMRPY scheme?
Ans: The reference base of workers is determined by the number of employees against
whom the employer has deposited the 12% (3.67% EPF + 8.33% EPS) with EPFO as on 31st
March, 2016, as ascertained/verified from the monthly Electronic Challan cum Return
(ECR) for March, 2016. Thus it is necessary that the establishment should have submitted
their ECR for the month of March, 2016.
Q4: How the increase in new employment is determined for benefits under PMRPY
scheme?
Ans: Under the PMRPY scheme, the establishment should have increased the number of
employees on or after 01.04.2016 to avail the benefits. For example, an establishment, say
M/s ABC Ltd. had filed a ECR for the e ployers’ o tri utio for e ployees/workers in
March, 2016. In the month of April, 2016, the establishment has added, say, 15 new workers
bringing the total of employees to 60, the employer will be eligible to apply for the PMRPY
scheme benefits for these 15 new employees.
Similarly for 2017-18, the reference base will be taken as 31st March, 2017 and so on in
subsequent years.
Q5: What would happen if there is no new employment vis-à-vis the reference base in any
subsequent month?
Ans: The employer cannot avail PMRPY benefits if there is no new employment vis-à-vis the
reference base in any subsequent month. Thus, in case an establishment eligible for a
scheme has a drop/fall in employment from the reference base, the establishment will not
be eligible for the scheme in the months where employment is below this reference base.
Q6: What would be the reference base for the new establishments coming into existence/
getting registered with EPFO after 01st April, 2016?
Ans: In case of new establishments getting registered with EPFO after 01st April, 2016, the
reference base would be taken as Zero/NIL and all new employees would be entitled to be
covered under the Scheme, subject to other eligibility conditions.
Q7: What is the definition of new employee under the PMRPY scheme?
Ans: New Employee, for the purposes of the scheme, is defined as
(i) an employee earning less than Rs. 15000 per month,
(ii) not working in any establishment registered with the EPFO in the past (prior to
01st April, 2016) and
(iii) did not have a Universal Account Number prior to 01st April, 2016.
All the above conditions should be satisfied for an employee to be categorised as new
employee.
Q8: Which employees are eligible under the PMRPY scheme?
Ans: The PMRPY scheme is meant for the following employees:
(a) This scheme is for the employees earning wages less than Rs 15,000/- per
month under semi-skilled and unskilled category. Thus, new employees earning
wages more than Rs 15,000/- per month will not be eligible.
(b) A new employee is one who has not been working in an EPFO registered
establishment on a regular basis prior to 01st April, 2016. This will be determined
by checking that he was allotted a new Aadhaar seeded Universal Account
Number (UAN) on or after 01.04.2016. It is important to note that for the
purpose of the PMRPY Scheme, the UANs need to be Aadhaar seeded and
verified.
In case the new employee does not have a UAN at all, the employer will facilitate its
allotment through UAN portal of EPFO.
Q9: When will the PMRPY scheme become operational?
Ans: The PMRPY Scheme is operational from the date of issue/approval of the Scheme
Guidelines (i.e.9thAug, 2016).
Q10: How long the employer will get the benefit for the eligible new employees?
Ans: The Scheme will be in operation for a period of 3 years. Hence, the employers will
continue to get the 8.33% contribution paid by the Government for the eligible new
employee for the next 3 years, provided such employee continues in employment with the
same employer.
Q11: How the employer would avail the benefits under the scheme?
Ans: The brief process for employer to avail benefits under the scheme is provided below:
The eligible establishment will update the PMRPY interface each month (latest by
10th of following month) through a PMRPY form wherein the description of the post
(job role) for the new employment needs to be specified along with the date of
joining and date of exit, if applicable.
PMRPY form for a month should be submitted by eligible employers, preferably by
the 10th day of the following month.
In case the employer does not submit the information on-line on the PMRPY form by
10th of the following month, he will not be eligible for availing benefits under the
PMRPY Scheme for that month.
An online certificate/ undertaking would be made by the employer in prescribed
format duly digitally signed.
Till the introduction of new ECR 2.0, the release of the contribution fund would be
made directly to the employer in his bank account.
The details of the new employee (as submitted by the employer in the ECR) will be
validated from the UAN database
UAN seeded with Aadhaar number would be validated in UIDAI/EPFO database for
verification and deduplication
After due verification, the system will compute the amount due for that
establishment against the verified new employee
Q12: How the eligibility and benefits under the scheme for an employee would be
determined, in case multiple ECRs are filed by the employer?
Ans: The eligibility and benefits under the scheme for an employee would be determined on
the basis of first ECR filed by the employer for the respective month. No benefits would be
admissible on the basis of supplementary ECRs.
Q13: What will happen if due to filing of any supplementary ECR by the employer for the
base month at a later stage leads to increase in employment strengthen for the base
month and the employer becomes ineligible for benefits for some or all months?
Ans: Due to filing of any supplementary ECR by the employer for the base month at a later
stage leading to increase in employment strengthen for the base month, there is a
possibility that the employer may become ineligible for benefits for some or all months,
where he has already availed the benefits under the scheme. In such cases, the employer is
liable to pay back the subsidy amount availed by him for the respective months, where he is
found ineligible, along with penal provisions as per the EPF & Miscellaneous Provisions Act,
1952 & Schemes framed thereunder.
Q14: How the terms used in PMRPY scheme guidelines are to be interpreted, if they are
not defined in the scheme guidelines?
Ans: The definitions mentioned in The E ployees’ Pro ide t Fu d S he e, 9 , Section 2
would be applicable mutatis mutandis to the PMRPY scheme as well.
Q15: What is National Industrial Classification Code (NIC) – 2008?
Ans: National Industrial Classification Code (NIC) – 2008 is the code developed and
maintained by Ministry of Statistics & Programme Implementation for codification and
categorisation of industries based on their economic activity. For availing the benefits under
PMRPY scheme, it is necessary to mention the nature of industry/sector as per National
Industrial Classification Code NIC-2008, maintained by the Ministry of Statistics &
Programme Implementation.
Q16: How is the appropriate NIC Code determined while applying for PMRPY scheme?
Ans: The appropriate NIC code is determined/ assessed by the value added by production of
different products and services or net revenue derived from various activities, i.e. the
industry code of the primary manufactured product (output) of that establishment. In case
of multi-product establishments, the appropriate NIC code is determined by the category of
the product contributing the maximum value added for the establishment. Where such
assessment is not possible, classification may be done in terms of gross revenue attributed
to the products, or services of the establishments, the number of persons employed for
various activities.
Q17: What is the additional benefit provided by the Government of India to Textile
Industry establishments in addition to those under PMRPY scheme?
Ans: There is another scheme in the name of Pradhan Mantri Paridhan Rojgar Protsahan
Yojana (PMPRPY), wherein for the textile (apparel) sector, the employers are also eligible
to get the 3.67% EPF contribution paid by the Government as mentioned in the PMRPY on-
line form. This benefit can be availed of by the textile (apparel) sector establishments
dealing with the Manufacture of wearing apparel, in particular NIC Codes 1410 and 1430.
The Government, in this case, will also pay the EPF contribution of 3.67% in addition to
paying the EPS contribution of 8.33%.
The payment of 8.33% EPS and 3.67% EPF by the Government will be made after the
employer has credited the 12% EPF contribution of the employees with EPFO.
Q18: What are the sub-sectors covered for the component of PMPRPY scheme meant for
textle (apparel) sector?
Ans: For the textile (apparel) sector dealing with the Manufacture of wearing apparel, in
particular, NIC 1410 (Manufacture of wearing apparel, except fur apparel); and NIC 1430
(Manufacture of knitted and crocheted apparel), the detailed sub-sectors covered for this
component are given below:
(1) NIC 1410: Manufacture of wearing apparel, except fur apparel
a. NIC 14101: Manufacture of all types of textile garments and clothing
accessories
b. NIC 14102: Manufacture of rain coats of waterproof textile fabrics or
plastic sheetings
c. NIC 14105: Custom tailoring
d. NIC 14109: Manufacture of wearing apparel not elsewhere classified
(2) NIC 1430: Manufacture of knitted and crocheted apparel
a. NIC 14301: Manufacture of knitted or crocheted wearing apparel and
other made-up articles directly into shape (pullovers,
cardigans, jerseys, waistcoats and similar articles)
b. NIC 14309: Manufacture of other knitted and crocheted apparel
including hosiery
Q19: What is the responsibility of the employers while availing the benefits under the
scheme?
Ans: Employers/Establishments applying for the Scheme shall be fully responsible for the
information uploaded. If at any time, it is found that the information submitted is incorrect
or false, it will be assumed that the EPS payment (and EPF payment for textile sector) has
not been made for these employees. The employer will be liable for dues and penalties as
already specified under the relevant provisions of The E ployees’ Pro ide t Fu d S he e,
1952.
*********
Page 1 of 7
SOP (Draft) for PMRPY Ver 1.1 (26.08.2016)
Standard Operating Procedure
for
Pradhan Mantri Rojgar Protsahan Yojana (PMRPY)
[including Pradhan Mantri Paridhan Rojgar Protsahan
Yojana (PMPRPY)]
Page 2 of 7
SOP (Draft) for PMRPY Ver 1.1 (26.08.2016)
I. Name of the procedure: Standard Operating Procedure for implementation of
Pradhan Mantri Rojgar Protsahan Yojana (PMRPY) and Pradhan Mantri Paridhan
Rojgar Protsahan Yojana (PMPRPY) schemes
II. Purpose: In the Budget Speech 2016-17, it was stated that In order to incentivize
creation of new jobs in the formal sector, Government of India will pay the
Employee Pension Scheme contribution of 8.33% for all new employees enrolling
in EPFO for the first three years of their employment. This will incentivize the
employers to recruit unemployed persons and also to bring into the books the
informal employees. In order to channelize this intervention towards the target
group of semi-skilled and unskilled workers, the scheme will be applicable to
those with salary up to Rs 15,000 per month. I have made a budget provision of
Rs 1,000 crore for this scheme. Accordingly, the Pradhan Mantri Rojgar
Protsahan Yojana (PMRPY) Plan Scheme has been designed to incentivise
employers for generation of new employment, where Government of India will
be paying the 8.33% EPS contribution of the employer for the new employment.
In the case of the textile (apparel) sector, the employers are also eligible to get
the 3.67% EPF contribution paid by the Government as mentioned in the PMRPY
on-line form. This benefit can be availed of by the textile (apparel) sector
establishments dealing with the Manufacture of wearing apparel, in particular
NIC Codes 1410 and 1430. The Government, in this case, will also pay the EPF
contribution of 3.67% in addition to paying the EPS contribution of 8.33% under
Pradhan Mantri Paridhan Rojgar Protsahan Yojana (PMPRPY).
The purpose of this document is to define the eligibility of employers & EPF
members and the roles, responsibilities and procedures for employers, EPFO,
CDAC, Ministry of Labour & Employment and Ministry of Textiles to implement
Pradha Ma tri Rojgar Protsahan Yoja a and Pradha Ma tri Paridhan Rojgar
Protsahan Yoja a schemes.
III. Resources:
(i) Scheme Guidelines for Pradhan Mantri Rojgar Protsahan Yojana
(PMRPY) as received vide Office Memorandum No. DGE-U-
13015/1/2016-MP(G) dated 09.08.2016 from Directorate General of
Employment, Ministry of Labour & Employment, Government of India.
(ii) Scheme Guidelines for Pradhan Mantri Paridhan Rojgar Protsahan
Yojana (PMPRPY) as received vide Office Memorandum No. F.No.
12020/1/2016-IT dated 11.08.2016 from Ministry of Textiles,
Government of India.
Page 3 of 7
SOP (Draft) for PMRPY Ver 1.1 (26.08.2016)
IV. Procedure:
(A) Eligibility Criteria for Establishments for PMRPY scheme and PMPRPY scheme
Whether
LIN
available
Whether
EPF Code
available
Whether
textile
industry
as
verified
by
Ministry
of
Textiles
Whether
base
month
strength
available
in
database
Whether
Employment
Strength as
per ECR is
more than
base month
strength
Whether
Employee’s PF Share
(12%) paid
by
Employer
Whether
E plo er’s PF Share
(3.67%)
paid by
Employer
Whether
eligible
for
Pension
Share
(8.33%)
Benefit
Whether
eligible
for
Employer
EPF Share
(3.67%)
Benefit
No No NA NA NA NA NA No No
No Yes Yes/No Yes/No Yes/No Yes/No Yes/No No No
Yes No NA NA NA NA NA No No
Yes Yes Yes/No No** NA Yes/No Yes/No No No
Yes Yes No Yes No Yes/No Yes/No No No
Yes Yes No Yes Yes Yes Yes Yes No
Yes Yes No Yes Yes Yes No No No
Yes Yes No Yes Yes No Yes No No
Yes Yes No Yes Yes No No No No
Yes Yes Yes Yes No Yes/No Yes/No No No
Yes Yes Yes Yes Yes Yes NA Yes Yes
Yes Yes Yes Yes Yes No NA No No
* NA – Not Applicable
** If no ECR has been filed in the base month, the employer is not eligible for benefits
under the schemes as there is no base month employment strength available.
Important:
1. In case of establishment is exempted from EPF scheme, 1952, the pension share
would be made o establish e t’s e e ptio flag o l a d EPF share (both
employee and employer share) payment by employer in trust will not be validated
in such cases.
2. The eligibility and benefits under the scheme for an employer would be
determined on the basis of first ECR filed by the employer for the respective
month. No benefits would be admissible on the basis of supplementary ECRs.
3. Due to filing of any supplementary ECR by the employer for the base month at a
later stage leading to increase in employment strengthen for the base month,
there is a possibility that the employer may become ineligible for benefits for some
or all months, where he has already availed the benefits under the scheme. In
such cases, the employer is liable to pay the subsidy amount availed by him for the
respective months, where he is found ineligible, along with penal provisions as per
the EPF & Miscellaneous Provisions Act, 1952 & Schemes framed thereunder. A
periodical report would be generated for the field offices identification of such
cases.
4. If at a later stage, it is found that the employer has given wrong information to
avail benefits under the scheme, he is liable to pay the subsidy amount availed by
him for the respective months, where he is found ineligible, along with penal
Page 4 of 7
SOP (Draft) for PMRPY Ver 1.1 (26.08.2016)
provisions as per EPF & Miscellaneous Provisions Act, 1952 & Scheme framed
thereunder.
(B) Base Month and Base Month Strength for establishments for PMRPY scheme
Date of coverage of
Establishment
Base Month Base Month Strength ECR Period
Before 31-March-2016 March-2016 Distinct members for which ECR is
submitted for wage month March-2016
April-2016 to
March-2017
Between 01-April-2016
to 31-March-2017
Not
Applicable
0 April-2016 to
March-2017
Before 31-March-2017 March-2017 Distinct members for which ECR is
submitted for wage month March-2017
April-2017 to
March-2018
Between 01-April-2017
to 31-March-2018
Not
Applicable
0 April-2017 to
March-2018
Before 31-March-2018 March-2018 Distinct members for which ECR is
submitted for wage month March-2017
April-2018 to
March-2019
Between 01-April-2018
to 31-March-2019
Not
Applicable
0 April-2018 to
March-2019
(C) Eligibility criteria for EPF member for PMRPY scheme
Date of
joining
Whether Aadhaar
seeded and verified
with UIDAI
Whether
UAN allotted
Whether First time
employment
Whether
Eligible for
PMRPY
benefit
Before 01-
April-2016
Yes/No Yes/No Yes/No No
Between 01-
April-2016 and
31-March-
2019
No Yes/No Yes/No No
Between 01-
April-2016 and
31-March-
2019
Yes Yes Yes Yes
Between 01-
April-2016 and
31-March-
2019
Yes Yes No No
After 31-
March-2019
Yes/No Yes/No Yes/No No
Page 5 of 7
SOP (Draft) for PMRPY Ver 1.1 (26.08.2016)
(D) Procedure to be followed by Employer for getting benefit under PMRPY
Step 1: E ployer will logi to the E ployer I terfa e of EPFO’s U ified Portal.
Step 2: Employer will register new employees with Aadhaar information joined during the
month through individual or bulk registration.
Step 3: Employer will get UAN allotted to the new members and approve Aadhaar
information through his DSC.
Step 4: Employer will login on PMRPY portal (https://www.pmrpy.gov.in)
Step 5: Employer will add new members who are eligible for PMRPY scheme on PMRPY
portal. The online PMRPY return would be digitally signed by the employer. This activity
must be completed before 10th of the following month or before submitting ECR for that
month, whichever is earlier. Only then the benefit under the schemes in respect of that ECR
will be released.
Return to be field by employers online for enrolling members for PMRPY/PMPRPY
S. No. Field Field Type
1. UAN Input
2. Me er’s Na e Display/Non Editable
3. Father’s/Hus a d Na e Display/Non Editable
4. Aadhaar Display/Non Editable
5. Date of Birth Display/Non Editable
6. Date of Joining Display/Non Editable
7. Date of Exit Display/Non Editable
8. Job Description Selection
9. Skill level Selection
Step 6: Employer will login to the Employer Interfa e of EPFO’s U ified Portal.
Step 7: Employer will submit the ECR without any change with respect to PMRPY scheme,
i.e. employer shall mention pension share (8.33%) and employer EPF share (3.67%) in ECR
Page 6 of 7
SOP (Draft) for PMRPY Ver 1.1 (26.08.2016)
file against PMRPY eligible member also. System will decide on the basis of information
given by employer as explained in step 5 whether benefit has to be given or not.
Step 8: Accordingly system will generate challan for payment after adjusting amount
eligible under PMRPY scheme.
Step 9: Thereafter, the system, through ECR portal of EPFO, would facilitate the employer
for the remittance of the dues excluding the subsidy component as determined above in the
challan generated by the system at step 8.
(E) Fund Transfer from Plan Accounts of the schemes to Collection Accounts of EPFO
On daily basis subsidy given to employers has to be transferred from plan accounts of
the schemes to EPFO collection accounts. For this purpose, a ell a ely PMRPY Fu d
Mo itori g Cell shall e o stituted i Fi a e wi g. Followi g will e the
responsibilities of this cell:
a. Monthly estimation of requirement of Funds in PMRPY
b. Ensuring same day transfer of Funds from Plan accounts to collection account
c. Maintaining sufficient funds in plan accounts before transfer from plan
account to collection account
For fu tio i g of PMRPY Fu d Mo itori g Cell , the dashboards shall be provided.
(F) PMRPY Grievance Handling System
Followings are the probable queries to be handled by grievance handling system:
a. General query about scheme
b. Whether a particular member is eligible for PMRPY scheme or not? If not eligible,
what is the reason for non-eligibility?
c. Whether a particular ECR is eligible for PMRPY scheme or not? If not eligible, what
is the reason for non-eligibility?
The Customer Services Division (CSD) would handle the grievances in coordination
with the subject matter division i.e. Finance Division.
Training would be provided to the dedicated team constituted for the purpose in the
Customer Services Division (CSD) by Information Services (IS) Division to handle the
grievances related to PMRPY.
Page 7 of 7
SOP (Draft) for PMRPY Ver 1.1 (26.08.2016)
Enquiry screen will be provided to the Customer Services Division (CSD) where by
entering UAN/Aadhaar/Establishment ID/LIN/Wage Month/TRRN, the system will
display complete information regarding PMRPY.
