27
1 User Pays User Committee User Pays User Committee 12th November 2009 12th November 2009
11
User Pays User CommitteeUser Pays User Committee12th November 200912th November 2009
2
Agenda
Minutes & Actions from previous meeting
Agency Charging Statement Update
Change Management
Change Proposal Update
Modification Update
Operational Updates
IAD Replacement
AOB
3
Agency Charging StatementAgency Charging Statement
4
ACS Update
Joint Office website has been updated new location for current ACS http://gasgovernance.co.uk/liveacs
Any questions on process please contact; [email protected]
5
Change Management Change Management
5
6
Update on Change Process
UPCO001 - IAD Transactional Charging EQR – Out come of Customer Voting
Next Steps
7
Update on Change Process
UPCO002 - IAD Last Access Report EQR – Outcome of Customer Voting
Next Steps
8
Modification Update Modification Update
8
9
Modifications identified as potential User Pays
0209 – Rolling AQ
0231 – Changes to the Reasonable Endeavours Scheme to better incentivise the detection of Theft
0245 – Review of arrangements regarding the detection and investigation of Theft of Gas
0246B – Quarterly NTS Entry Capacity User Commitment
0248 – Meter Reading Replacement
0253 – Facilitating a Supply Point Enquiry Service for Large Supply Points
0255 – Publication of Objection Rates for LSP Supply Points
0260 – Revision of Post-Emergency Claims Arrangements
0264 – Review of industry arrangements to accommodate reduced demand at DM supply points
0270 – Aggregated monthly Reconciliation for Smart Meters
10
Operational UpdateOperational Update
11
Telephone Service Line
No of callsService
Availability(target 95% availability)
Call answering
(target 90% within 30 seconds)
October 28,894 99.33% 91%
September 28,050 100% 91%
August 25,936 100% 92%
12
IAD Service Line
Number of AccountsAvailability
(Target 97% availability during core hours)
October 20,000 99.16%
September 19,500 100%
August 19,000 100%
13
Email Report Service Line
No. of email reportsPerformance
(2 and 5 business days)
October 119 100%
September 79 99%
August 85 100%
14
Portfolio Reports
Reports sent in the month Performance standard
October 110
September 110
August110
15
AQ Enquiries
Number of AQ Enquiries processed
Performance(Target process by end of second
Business Day)
October 17,959 100%
September 1,072 100%
August 764,423 100%
16
IAD Account Transaction Volumes
Accounts Created (normal process)
Bulk Password Resets
Number Within 10 daysNumber
RequestedCompleted within
Month
October’09 678 100% 0 0
September’09 729 100% 282 282
August’09 703 100% 115 115
July’09 669 100% 84 84
June’09 727 100% 78 78
May’09 621 100% 192 192
April’09 730 100% 0 0
March’09 1009 99.8% 258 258
February’09 1200 82% 134 187
January’09 426 49% 53 0
December’08 177 72% 82 82
November’08 581 84% 227 227
17
IAD Account – Deletion volumes
Accounts Deleted
(normal process)
Number Within 10 days Comments
October 114 100%
September 64 100%
August 207 100%
1818
AOB AOB
19
New LSO/DLSO Request FormNew LSO/DLSO Request Form
20
Benefits
Introduces greater security with xoserve Customer Lifecycle
validating all requests for LSO/DLSO.
Incorporates IAD LSO/DLSO to the existing request form.
Allows user to specify which applications the LSO/DLSO will
be responsible for.
21
New LSO/DLSO form
22
Key Dates
Proposed implementation – 1st January 2010
The introduction of the new form was previously discussed in the September meeting and agreement is now sought to introduce the form in line with the above date.
23
Unique Sites User Pays reportsUnique Sites User Pays reports
24
Unique Sites User Pays reports
To date, xoserve has provided the Unique Sites User Pays portfolio split over tabs – one per site type (NTS, RTS, Interconnector)
Data has been provided in merged cells, making it difficult to manipulate
xoserve would like to change the format to a single datasheet containing no merged cells
25
Other field changes
To replace the tabs, the site type could be indicated in a separate field
The CSEPs indicator is currently provided within the site name field
This could be provided as a separate field (Y/N) to ease identification
MPRs and datalogger AIS numbers (where applicable) are currently integrated with the site name field
These could be provided in separate fields
26
Other fields
All load data (AQ, SOQ, SHQ, BSSOQ) could be ordered to appear together
Exit zone and LDZ could be ordered to appear together
Shipper short code and name have been provided within the report to date; xoserve proposes to continue providing this data
All existing fields remain; no fields are proposed to be removed
27
Next Steps
Members are asked to consider most appropriate route for progressing this proposed change
