47
Interactive Lectern Sympodium™ L250 User’s Guide
Interactive Lectern
Sympodium™ L250
User’s Guide
In the past, we’ve made new features such as handwriting recognitionand SMART Recorder available as free software upgrades. Registeryour SMART Sympodium L250 interactive lectern to be notified of freeupgrades like these.
Keep the following information available in case you need to contactTechnical Support:
Register online at: www.smarttech.com/registration
Serial Number
Date of Purchase
Registration Benefits
FCC Warning
This equipment has been tested and found to comply with the limits for a "Class B" digital device, pursuant to Part 15 ofthe FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residentialinstallation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used inaccordance with the manufacturer’s instructions, may cause harmful interference to radio communications. However,there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmfulinterference to radio or television reception (this can be determined by turning the equipment off and on) the user isencouraged to try to correct the interference by one or more of the following measures:
Any changes or modifications to this “Class B” digital device that have not been expressly approved by SMARTTechnologies Inc. could void the user’s authority to operate the equipment.
Sympodium and the Sympodium logotype are registered trademarks in Canada. Sympodium, X-Port, SMART Boardand Notebook are trademarks of SMART Technologies Inc. Windows is a registered trademark or a trademark ofMicrosoft Corporation in the U.S. and other countries. Macintosh and Mac OS are trademarks of Apple Computer, Inc.,registered in the U.S. and other countries. All other third-party product and company names are mentioned foridentification purposes only and may be trademarks of their respective owners.
© 1995–2004 SMART Technologies Inc. All rights reserved. No part of this publication may be reproduced, transmitted,transcribed, stored in a retrieval system or translated into any language in any form by any means without the priorwritten consent of SMART. Information in this manual is subject to change without notice and does not represent acommitment on the part of SMART.
Portions of this software are copyrighted by Intel Corporation.
Portions of this software are copyrighted by ParaGraph, a business unit of Vadem.
CalliGrapher Copyright © 1997–2004 ParaGraph, a business unit of Vadem.
U.S. Patent No. 6,326,954. Other US, Canadian and foreign patents pending.
Printed in Canada 03/2004
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Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Trademark Notice
Copyright Notice
®
Important Information
WARNING If the pen display for the Sympodium™ L250 interactive lectern is damaged, DO NOT touch any liquid that may be leaking from it. This liquid is an irritant. If it makes contact with your skin, eyes or mouth, immediately rinse the affected area with running water for at least 15 minutes. Consult a physician if this liquid makes contact with your eyes or mouth.
WARNING Do not open or disassemble any of the components in the Sympodium L250 interactive lectern. If you do so, you risk electrical shock from the high voltage inside the casing of the components. Also, if you open the casing of the pen display, you void your warranty.
WARNINGDo not allow children to play with the stylus because they may accidentally remove the small tip, which can be a choking hazard.
CAUTION The Sympodium L250 interactive lectern is certified for use in North America only. Because of this, ONLY connect the Sympodium L250 interactive lectern to a mains voltage circuit of 110V/120V 60 Hz. It isn’t designed for use on 220V/240V 50 Hz circuits.
CAUTION As the pen display is extremely sensitive to liquids, don’t apply glass cleaner or any organic solvent such as alcohol or even mild detergent. Use of these cleaners can damage the pen display’s finish or seep into the electronics, voiding your warranty coverage. See page 24 for more detailed cleaning information.
Do not immerse the stylus in liquid.
CAUTION Do not use the L250 in a facility control system that requires extremely high reliability; the lectern may cause other electronic devices to malfunction, or other devices may cause it to malfunction. Where use is prohibited, power off the pen display. SMART Technologies Inc. does not accept any liability for direct or consequential damages. For details, refer to the warranty shipped with the lectern.
CAUTION Only use the power adapter that came with the L250 to install the interactive pen display. Other adapters may not work properly, may damage the L250, and may create a fire hazard. If you use a different power adapter, you’ll void your warranty.
Important Information i
Other PrecautionsFor proper usage of the L250, read this guide carefully and observe the following precautions.
The Components
• Do not place sharp or heavy objects on the L250, especially on the interactive pen display. These objects may scratch the pen display’s surface or block the ventilation holes. Also, don’t use any instrument on the pen display other than the stylus because other instruments may damage the pen display’s coating.
• Do not connect or disconnect the video cable or the power cable if the interactive pen display or your computer is on. Doing so may damage the liquid crystal display (LCD) and/or the computer video card.
• Use the L250 with a video card that can support XGA resolution and a refresh rate no higher than 70 Hz. An inappropriate video card may damage the pen display. Also, while the refresh rate is 45 Hz to 70 Hz in XGA mode, it is 45 Hz to 75 Hz in other modes. However, do not exceed these vertical refresh rates because the pen display may overheat.
• Do not block the ventilation holes. Doing so may cause the L250 to overheat. Also, a computer may overheat in an enclosed space. To avoid this, ensure your computer has a clearance of 1" (2.5 cm) on all sides (including the front and top edges), and that you leave 3" (7.6 cm) between the output of the computer's fan and any side of the enclosure.
• Don’t lift the unit using the countertop surface as that surface isn’t strong enough to support the weight of the unit
• Avoid subjecting the L250 to intensive shock or vibration. You may damage it if you bump it or drop it.
• If you or the service technician needs replacement parts, use ones that are specified by SMART Technologies Inc., or parts approved by SMART that have the same characteristics as the originals
• When you’re not using the L250, turn it off so you conserve the life of the interactive pen display and prevent image ghosting. Also, you should install a screen saver and use the power management features of your operating system.
The Stylus
• The stylus is a sealed unit. There aren’t any user-repairable parts inside, nor are there any batteries. If you attempt to open the stylus, you may break the seal and render the stylus unusable. Also, if you open the stylus, you’ll void your warranty.
• With use, the stylus wears down. Do not use a stylus that has worn down to a sharp or angular tip, as it may damage the pen display. See page 25 for instructions on changing the stylus tip.
ii Important Information
The Environment
• Avoid setting up and using the L250 in an area with excessive levels of dust, humidity and smoke, where it’s exposed to direct sunlight, severe temperature changes, heat from other appliances, water or any other liquid. You should operate the L250 in an environment with a temperature range between 41° F and 95° F (5° C to 35° C) and with a humidity range of 20% to 80% (non-condensing). However, you can store the L250 in an environment with a temperature range of 14° F to 140° F (-10° C to 60° C) and a humidity range of 20% to 90% (non-condensing).
• Do not modify the power cord. Handle it carefully and avoid excessive bending. You should route the power cord through an area where it’s unlikely to be stepped on, or pinched by items placed on or against it. If you must run a cable over the floor, lay it in a flat, straight line, and secure it to the floor with tape or a cable management strip of contrasting color.
• The L250 comes with a three-prong, grounding-type power plug. This plug will only fit into a grounding-type power outlet. If you’re unable to insert the plug into an outlet, contact your electrician to replace the outlet.
• Place the L250 in a location where users will have clear and direct access to the main power plug, as they must be able to unplug the unit at all times. Always disconnect the L250 before you install any devices or perform any maintenance.
• Unplug the L250 during an electrical storm, or if it won’t be used over a long period of time
Locating More Information on the L250Read this guide for instructions on using the Sympodium L250 interactive lectern with the integrated peripherals and your laptop. This guide assumes that an integrator has already connected the necessary input and output devices to the L250. If you need information on integrating the L250 with any device to create an interactive room setup, read the Sympodium L250 Integrator’s Guide.
Also, this guide doesn’t elaborate on the many features of SMART Board™ software. That information is in the SMART Board User’s Guide that comes with the lectern and in the extensive online Help files that come with this application. While you read both the SMART Board User’s Guide and the online Help, keep in mind that:
• the pen display for the L250 works just like a projected SMART Board interactive whiteboard. This means that a stylus touch on the interactive lectern’s pen display is equivalent to a touch on the interactive whiteboard with a finger.
• the stylus, pen tool and function buttons act like the pen tray tools on the interactive whiteboard
Important Information iii
General Operating EnvironmentThe lectern is designed to work trouble-free within the following ranges:
Temperature Range 41° F to 90° F (5° C to 32° C)Pressure Range Sea level to 6,000' (1,830 m)Humidity Range 20% to 80% relative humidity,
non-condensingDirt or dust in the environment Normal office environment
iv Important Information
Contents
Important Information ................................................................................iOther Precautions ................................................................................................. iiLocating More Information on the L250 ............................................................... iiiGeneral Operating Environment .......................................................................... iv
Introducing the Sympodium L250 Lectern ...............................................1Lectern Views .......................................................................................................2Overview of Lectern Components ........................................................................4Computer Requirements ....................................................................................10Locating the Serial Number ................................................................................10
Accessing the Lectern Components ......................................................11Accessing the Lectern Connection Panel ...........................................................11Locating the Door Keys ......................................................................................12Moving the Lectern ............................................................................................12Opening and Latching the Audience-Side Doors ...............................................13
Using the L250 and Its Components .......................................................14Turning on the Interactive Pen Display ...............................................................14Connecting a Laptop Computer ..........................................................................15Changing Sources ..............................................................................................16Activating Computer Applications .......................................................................17Writing and Erasing over Computer Applications ...............................................18
Adjusting the Computer and the Interactive Pen Display .....................19Installing SMART Board Software ......................................................................19Adjusting the Position of the Interactive Pen Display .........................................20Adjusting the Visual Settings of the Pen Display ................................................21Orienting the Pen Display ...................................................................................22Matching the Resolution .....................................................................................23
Cleaning and Maintaining the L250 ........................................................24Cleaning the L250 ..............................................................................................24Changing the Stylus Tip .....................................................................................25Adjusting the Interactive Pen Display .................................................................26
Contents v
Troubleshooting .......................................................................................28Checking the Power ...........................................................................................28Checking the Status of the Interactive Pen Display ............................................29Correcting Image Problems ................................................................................30Correcting Computer Control and Writing Problems ..........................................31Correcting Problems with the X-Port 40 Unit and the Control Panel ..................31Troubleshooting Summary Table ......................................................................31
Customer Support ....................................................................................35Contacting SMART Technical Support ...............................................................35General Inquiries ................................................................................................35Returning Defective Merchandise ......................................................................36Registration ........................................................................................................36
Index ..........................................................................................................37
vi Contents
Introducing the Sympodium L250 Lectern
When you’re presenting, you can use the SMART Sympodium L250 lectern to control and annotate over computer applications while you face your audience. With the L250, you can control up to four input sources, including your own laptop computer, just by pressing a button. When you press this button, you can hear the audio from the selected source through the room sound system and see the video image of your multimedia presentation on the interactive pen display and any connected display, such as a large projection screen in the auditorium. If the selected source is a computer, you can use the SMART Board tools to annotate over your presentation files and highlight key information. As a result, you can effortlessly deliver a dynamic, interactive presentation.
In a typical setup, the L250 is integrated with:
• an internal computer and an external (laptop) computer
• a document camera
• a room projector
• your network
• a microphone
• a sound system
However, your integrator may have included other devices, such as a VCR or DVD player, another computer or another USB device. (If you need to add devices or components, refer to the SMART Sympodium L250 Integrator’s Guide.)
NOTE: None of these devices is included with the Sympodium L250 interactive lectern.
For the pen display to be interactive, your source device must have the SMART Board tools open. You’ll know they’re open if you can see the SMART Board icon in the system tray (Windows® computers) or the Dock (Macintosh computers). These tools are included with SMART Board software, which you can install on any connected computer. You’ll find information on how to use this software in the SMART Board User’s Guide, which came with the L250, or in the SMART Board software Help files.
SMART Board software includes a number of tools for annotating over computer applications during a lecture or presentation and then saving these annotations, including:
• the SMART Board Control Panel, which lets you configure the pen-tool buttons
• the Floating Tools, which is a virtual palette of annotation tools
• SMART Notebook™ software, which also includes many annotation tools. You can use this application to organize, save and share your annotations.
• SMART Recorder, which can record a video file of everything you do on a computer
• SMART Keyboard, which is a virtual keyboard that allows you to enter text in an application
• SMART Video Player, which is a Windows-only application that allows you to annotate over video and graphics, and then save or clear your annotations. Use this application to highlight the key aspects of your presentation video.
SMART Board Icons
Introducing the Sympodium L250 Lectern 1
Lectern ViewsTo deliver a presentation using the SMART Sympodium L250 interactive lectern, you'll stand at the presenter’s side of the lectern (see Figure 1). Here you face your audience with the interactive pen display in front of you and the tools that you need for your dynamic, multimedia presentation within reach.
Figure 1: The Presenter’s Position
Your audience sees you standing at a neatly closed cabinet (see Figure 1), while from the other side of the lectern (see Figure 2) you can:
• connect your laptop using the laptop connection panel
• open the lectern doors for access to the internal computer and storage area
• set your notes on the top of the lectern where they stay hidden from the audience’s view by the privacy shield
• slide open the equipment drawer to access a document camera (optional) or another video device
An especially useful component is the interactive pen display, which you can use to write over any computer application. An adjustable arm allows you to comfortably position this pen display. When you’re finished, you can lock the doors and the drawer to secure the equipment that is housed inside.The lectern includes casters, so you can move it out of the way or to another location with ease.
Figure 2: The Presenter’s Side with Doors Closed
Privacy Shield
Interactive PenDisplay
Locking Doors
Casters for Moving the Lectern
Adjustable ArmLaptop Connection Panel
Locking Drawer
2 Introducing the Sympodium L250 Lectern
When fully integrated with your peripherals (see Figure 3), the lectern is a complete station for many different types of presentations and lectures.
Figure 3: The Fully Equipped Lectern (Front Doors Not Shown)
From the audience side of the L250, you can access the back of the equipment inside the cabinet. Just open the audience-side doors and reach inside the cabinet to check the cable connections for your integrated devices (see Figure 4). If you need cabling information, read the Sympodium L250 Integrator’s Guide.
Figure 4: The Audience Side (Doors Not Shown)
Laptop Computer
DocumentCamera
Internal Computer
VCR or DVDPlayer
Introducing the Sympodium L250 Lectern 3
Overview of Lectern ComponentsThe SMART Sympodium L250 lectern consists of the following components and systems:
• the interactive pen display, including the stylus, pen tool and function buttons (this page)
• the liquid crystal display (LCD) mounting arm (page 7)
• the control panel (page 7)
• the laptop connection panel (page 8)
• the wireless keyboard (which includes a trackball that works like a mouse) (page 8)
• the X-Port™ 40 unit and the unbalanced-to-balanced audio converter (and the audio system) (page 9)
• the power connections (page 9)
The interactive pen display (see Figure 5) is the lectern’s visual display as well as an interactive writing surface. It includes a special stylus, pen tool buttons and function buttons for controlling SMART Board software and other applications, as well as buttons for configuring the pen display.
Figure 5: The Interactive Pen Display
The Interactive Pen Display
IMPORTANT The pen display is only interactive when SMART Board software is open on the computer. You’ll know this software is open when you can see the SMART Board icon in the system tray (Windows computers) or the Dock (Macintosh computers). If you’re displaying video from a source that’s not a computer, you can’t use the stylus, the pen tool buttons or the function buttons. However, if you install a video capture card on the computer and route the video through it (while running SMART Board software), you can use the annotation tools.Icons
Pen Tool Buttons On-Screen Display Control Buttons
Function Buttons
LEDs
Stylus
Power Button
4 Introducing the Sympodium L250 Lectern
You can use the stylus (see Figure 6) to activate program components and write or erase annotations on the interactive pen display. To do this, press on the pen display with the tip of the stylus, using the same amount of pressure that you’d use if you were writing on paper with a pen.
Figure 6: The Stylus
The lectern also comes with replacement tips for the stylus. If the stylus tip becomes too short or angular, replace it by following the instructions on page 25.
With SMART Board software running, you can press the Left-Click pen tool button to activate program components (buttons, icons) with the stylus. Also, as long as the Hover setting is on in SMART Board software, you’ll see the cursor move when you move the stylus above the pen display. To view or change this setting, open the SMART Board Control Panel, press the Advanced button, and go to the Hover tab.
To annotate over an application with the stylus, press a pen tool button (see Figure 7) to select an ink color and then write on the pen display. Alternatively, you can press the Eraser pen tool button and use the stylus to remove electronic ink from the interactive pen display.
Figure 7: The Pen Tool Buttons
CAUTIONOnly use the stylus that came with the L250. Pens or styluses from other products may damage the protective coating of the display.
Stylus
Tether
Left-Click or Mouse Mode
Blue Ink
Black Ink
Red Ink
Eraser
Introducing the Sympodium L250 Lectern 5
Below the screen there’s a number of function buttons (see Figure 8) that you can press to instantly activate functions in SMART Board software.
Figure 8: The Function Buttons
Above the screen, you’ll see the main power button, two light-emitting diodes (LEDs), which provide status information, and the On-Screen Display buttons (see Figure 9), which you can use to control the pen display’s visual settings (see page 21).
Figure 9: The On-Screen Display Buttons
Like a monitor, the interactive pen display will occasionally get dirty. You can find instructions for cleaning it on page 24. Also, the pen display may have a very small number of pixels permanently illuminated or not illuminated at all. This is normal and doesn't mean that the pen display is defective.
Open Notebook Software
Open the Floating Tools
Right-Click
Open the SMART Keyboard Open the Screen Capture Tools
6 Introducing the Sympodium L250 Lectern
With the LCD mounting arm (see Figure 10), you can swivel, tilt, raise or lower the interactive pen display to a comfortable, glare- and reflection-free position without using any adjustment tools (page 20).
Figure 10: The Moveable LCD Mounting Arm
The control panel (see Figure 11) is on the top of the lectern. It includes four source control buttons with four corresponding LEDs and a microphone connection port. When you press one of the four buttons, the X-Port 40 unit switches the RGB video, USB and audio signals to the corresponding input source. The button LED illuminates to indicate the source that currently controls the interactive pen display and any other connected USB device.
Figure 11: The Control Panel
The LCD Mounting Arm
The Control Panel
IMPORTANT If the selected input device has no control connection (i.e., a USB cable), the LED for that device blinks. For example, a document camera doesn’t use a USB cable, so the LED will blink. This is normal.
interactive pen display
LCD Mounting Arm
Source Control Buttons and LEDs
Microphone Connection Port
Introducing the Sympodium L250 Lectern 7
You can set your laptop on the lectern and use the laptop connection panel (see Figure 12) to connect it to the L250 (see page 15). Doing this allows you to use the interactive pen display and any connected device with your laptop. The laptop connection panel includes USB, network, video and audio cables that you can pull out, and you’ll also find a convenient power outlet for your laptop.
Figure 12: The Laptop Connection Panel
The L250 comes with a wireless keyboard, which has a trackball for mouse functions, and an infrared (IR) receiver. In a typical setup, your integrator would set the receiver on the top of the lectern or would mount it using the hook-and-loop fastener. The keyboard is usually placed inside the lectern.
To use the keyboard, remove it from the L250 and place it in a convenient spot. This location must be in a straight line to the IR receiver. If it’s not in a straight line, move either the keyboard or the receiver. If the receiver is mounted, you can detach it from the hook-and-loop fastener, place it in a good location, and then return it to the hook-and-loop fastener when you finish with the keyboard.
The Laptop Connection Panel
The Wireless Keyboard
IMPORTANTIf there isn’t a direct line of sight between the wireless keyboard and the receiver, the IR signal from the keyboard won’t reach the receiver.
8 Introducing the Sympodium L250 Lectern
The SMART X-Port 40 unit (see Figure 13) switches the input and output signals for RGB video, USB data and the audio each time you press a control panel button. This unit is rack mounted inside the L250 and has an unbalanced-to-balanced audio converter attached to it.
Figure 13: The X-Port 40 Unit inside the Lectern
The L250 supports up to four input and a variety of output devices. Normally, these devices would be connected by an integrator, and some of them may be stored inside the cabinet. Examples of input devices are a computer, document camera or VCR/DVD player. Examples of output devices are a projector, a microphone, a room sound system and another USB device, such as a SMART Board interactive whiteboard or a USB storage device.
Many output devices can connect to the lectern at the lectern connection panel (see Figure 14), which is recessed behind a removable cover at the side of the lectern.
Figure 14: The Location of the Lectern Connection Panel
For proper functionality, the power cables for all the lectern components must be securely connected. Most power cables connect to the power bar inside the lectern. However, you must also ensure that the cable from the power bar is connected to a room outlet that is on a 110V/120V 60 Hz circuit, which is the standard in North America.
NOTE: The Sympodium L250 interactive lectern is certified for use in North America only.
SMART X-Port 40 Unit
Power Connections
X-Port 40 Unit
Lectern Connection Panel Cover
Audience Side Presenter’s Side
Introducing the Sympodium L250 Lectern 9
Computer RequirementsThe L250 operates with SMART Board software version 8.1.1 or later, excluding SMART Board software for the UNIX® operating system. In addition, you can’t use the Windows NT® 4.0 operating system because it doesn’t support USB connectivity.
To fit inside the computer compartment, the computer must be no more than 12.5" wide x 22" high x 19.25" deep (31.75 cm x 55.88 cm x 48.90 cm). To properly operate SMART Board software, your computer must meet these minimum requirements:
Table 1: Minimum Computer Requirements
Locating the Serial NumberYou can find the lectern’s serial number in two places: on the lectern connection panel and on the front of the X-Port 40 unit (see Figure 15). The interactive pen display and the X-Port 40 unit also have their own serial numbers. You should record these numbers on the front of this manual so you can easily reference them if you need to contact SMART Technical Support.
Figure 15: The Serial Number Locations
Requirement Windows Computers Macintosh ComputersProcessor Size Pentium® 150 MHz
(Pentium II processor or later recommended)
350 MHz processor
RAM 48 MB (128 MB recommended) 128 MBOperating System Windows 98 operating system or
later Mac OS X operating system software version 10.1 or later
Free Hard Disk Space
100 MB for complete installation 25 MB of free hard disk space for complete installation
Available Port USB USB
Serial Number on the Lectern
Connection Panel
Serial Number on the Front of the X-Port 40 Unit
10 Introducing the Sympodium L250 Lectern
Accessing the Lectern Components
This section explains how to access and move the L250, including:
• accessing the lectern control panel (page 11)
• locating the door keys (page 12)
• moving the lectern (page 12)
• opening and latching the audience side doors (page 13)
Accessing the Lectern Connection PanelThe lectern connection panel is the connection point for output devices and network cables. When you’re standing at the presenter’s side, you’ll find a plastic cover on the left side of the cabinet, near the bottom (see Figure 16). Firmly pull this cover off to reveal the connection panel.
NOTE: You may have to be eye level with the opening to properly see the lectern connection panel.
Figure 16: Accessing the Lectern Connection Panel
To replace the plastic cover, align the top tabs with the recessed hole and snap the bottom into place.
Pull off the lectern connection panel cover
Audi
ence
Sid
e
Pres
ente
r’s S
ide
Accessing the Lectern Components 11
Locating the Door KeysThe lectern comes with two sets of door keys, one in the Starter Kit and the other on the side of the lectern connection panel housing (see Figure 17). You can continue to store these keys in this unsecure but hidden location, or you can move the keys to a more convenient and secure spot.
Figure 17: The Door Key Location
Moving the Lectern You can easily move the lectern. When you do so, you must unlock the lectern casters, which are usually locked to keep the cabinet stationary. To unlock the casters, pull up the tab in the middle of each wheel (see Figure 18). You can then push the lectern to another position and you can lock the wheels again to prevent further movement.
When you move the lectern, make sure you don’t strain or pull out the cables that connect the L250 to various room outlets. If you need to, disconnect the cables, move the lectern, and then reconnect them.
Figure 18: The Locked and Unlocked Wheel Positions
For safety, keep the wheels locked while you use the interactive lectern.
IMPORTANTBe careful not to damage the casters when you wheel the lectern over high thresholds or other obstructions.
S-VIDEO
Keys
UnlockedLocked
Pull up to lock
Push down to lock
12 Accessing the Lectern Components
Opening and Latching the Audience-Side DoorsIf you need to access the back of the devices inside the lectern, you can open the audience-side doors. Since you can open these doors only after you have unlocked and opened the doors on the presenter’s side, someone without a key can’t access the lectern interior through the audience side to remove your equipment.
1. Open the doors on the presenter’s side of the lectern.
2. Reach through the exposed opening, and find the latches on the audience-side doors.
3. To open the doors, pull the upper and lower tabs on each latch towards each other and push the door open.
To latch the doors, slide the tabs away from each other. Each tab slides into its corresponding slot, locking the door.
To open or latch the audience-side doors
TIPYou can reach the latch for the audience-side door that’s behind the computer by lifting the computer out of the lectern. You don’t have to disconnect the computer cables to open the door.
Upper Tab
Audience-SideDoor Latches
Lower Tab
Upper Tab
Lower Tab
Accessing the Lectern Components 13
Using the L250 and Its Components
This section describes how to use the major components of the Sympodium L250 lectern and how to connect a laptop computer. For detailed information on using SMART Board software, read the SMART Board User’s Guide that came with your lectern, or the SMART Board software online Help files.
When you read this section, your L250 should be fully integrated and connected to a room power outlet and possibly a network outlet, with SMART Board software open on the connected computer. This section shows you how to:
• turn on the interactive pen display (this page)
• change sources (page 16)
• activate computer applications (page 17)
• write and erase over computer applications (page 18)
Turning on the Interactive Pen DisplayTurn on the display by pressing the Power button (see Figure 19). The Power indicator beside the button lights up when you do this.
If no image appears on the interactive pen display, check that you have selected the correct source in the control panel (page 16) and that the source is also turned on. Also check that the lectern power cable is connected and that the power bar light is on. For more troubleshooting information, see page 28.
Figure 19: Turning on the Interactive Pen Display
Press the power button again to turn off the interactive pen display. If you want, you can power off the input sources.
Power Button
Power Indicator
14 Using the L250 and Its Components
Connecting a Laptop ComputerYou can quickly and easily connect your laptop computer to the Sympodium L250 interactive lectern. To do this, pull out and connect the cables in the laptop connection panel (see Figure 20). After you connect your laptop, you must install SMART Board software (see page 19) and you must change the input source for the L250 (see page 16).
Figure 20: The Laptop Connection Panel
1. Place the laptop on top of the lectern, beside the interactive pen display.
2. Connect the RGB video cable extension to the Monitor Video port. This cable has a male HD DB15 connector and is labeled Computer 2 Video.
3. Connect the USB cable extension labeled Computer 2 USB to an available port.
4. Connect the audio cable extension to the Audio Line OUT port. This cable has a 3.5 mm connector and is labeled Computer 2 Audio.
5. Connect the network cable extension to the network port, if applicable. This cable has an RJ45 connector and is labeled Computer 2 Network.
6. Plug the laptop’s power cable into the power outlet on the connection panel.
To connect an external computer
Computer 2 USB
Computer 2 Network
Computer 2 Audio
Computer 2 Video
Power Plug
Using the L250 and Its Components 15
Changing SourcesThe control panel (see Figure 21) includes four LEDs that indicate the selected source device. To switch to a different source, press the corresponding button on the control panel (see Figure 22). When you do this, the corresponding LED illuminates and the lectern receives the video, USB and audio signal for that source.
Figure 21: The Control Panel Location
Figure 22: The Labels on the Control Panel
NOTE: If a control panel LED flashes, that source isn’t connected through a USB cable. For sources with video connections only (such as a document camera), this is normal. However, for a computer source, a flashing LED indicates a communication problem, so you should check the USB cables and connections. If this doesn’t solve the problem, contact SMART Technical Support. See page 35 for the contact information.
IMPORTANT If you display a video image from a source that isn’t a computer, you can’t use the interactive stylus or the annotation tools in SMART Board software unless you route the video through a video capture card in the computer. This is because you must have the SMART Board tools running to use the annotation tools. However, if you connect a video annotation device, such as a video marker, to your video device, you can use this device to annotate.
Source Control Buttons and LEDs
Fourth Source Document CameraLaptop Computer
Internal ComputerMicrophone Connector
16 Using the L250 and Its Components
Activating Computer ApplicationsTo activate computer applications by touching the interactive pen display, you must have SMART Board software open on the computer. If your integrator hasn’t installed this software, or if you need to install it on your laptop, see page 19.
By default, the active pen tool is the Left-Click button (see Figure 23). When you press the stylus tip against the interactive pen display, the computer registers a click. Press the stylus twice on the interactive pen display to double-click.
Figure 23: The Left-Click Pen Tool Button
To right-click a program component, press the Right-Click function button (see Figure 24) and then press the stylus tip to the interactive pen display. After you right-click, the computer automatically interprets your next press as a left-click, unless you select another action.
Figure 24: The Right-Click Function Button
Use the function buttons (see Figure 25) at the bottom of the interactive pen display to right-click an object, or to launch specific applications or tools in SMART Board software.
Figure 25: The Function Buttons
TIP In SMART Board software, you can change the behavior of the Right-Click button, the color and size of the electronic ink and the size of the eraser using the SMART Board Control Panel. You can also change the action that happens when you press the Keyboard function button. For instructions on how to do this, open the SMART Board Control Panel, click the Pen Tray tab, and then click the Help button.
Open Notebook Software
Open the Floating Tools
Right-Click
Open the Keyboard Open the Screen Capture Tools
Using the L250 and Its Components 17
Writing and Erasing over Computer ApplicationsTo annotate with electronic ink, press one of the colored ink pen tool buttons (see Figure 26) and then press the stylus tip on the interactive pen display and drag it across. A stream of electronic ink follows the tip of the stylus as you do this. You can write words and draw pictures or shapes to highlight the information displayed on the pen display.
Figure 26: The Colored Ink Pen Tool Buttons
To keep an annotation, you can capture an image of the screen. Alternatively, some programs let you save your annotations as part of the file. Read the SMART Board User’s Guide to learn about the many features for writing, erasing and capturing your annotations.
To erase electronic ink, press the Eraser pen tool button and then drag the stylus across the area of the interactive pen display that you want to erase.
NOTE: These annotation tools only work when the input source is a computer running SMART Board software.
TIPYou can place items on the interactive pen display and trace around them to create digital artwork. Or you can use a ruler to draw a straight line. Just make sure the object that you place on the pen display won’t scratch it.
IMPORTANT If you display a video image from a source that isn’t a computer, you can’t use the interactive stylus or the annotation tools in SMART Board software unless you route the video through a video capture card in the computer. This is because you must have the SMART Board tools running to use the annotation tools. You’ll know SMART Board software is running if you can see the SMART Board icon in the system tray (Windows computers) or the Dock (Macintosh computers). However, if you connect a video annotation device, such as a video marker, to your video device, you can use those tools to annotate.
Blue Ink
Black Ink
Red Ink
Eraser
SMART Board Icons
18 Using the L250 and Its Components
Adjusting the Computer and the Interactive Pen Display
To operate the interactive pen display, your computer must have SMART Board software running (this page). Then, if you need to, you can:
• adjust the position of the pen display (page 20)
• adjust the visual settings for the pen display (page 21)
• orient the pen display (page 22)
• match the resolution of the computer to that of the pen display (page 23)
Installing SMART Board Software The lectern comes with a SMART Board software CD-ROM for you to install SMART Board software on any computer. If your computer needs to install drivers during installation, search for them in the operating system folders.
When you install SMART Board software, select the option to start the SMART Board tools automatically when you start your computer because you must have the SMART Board tools running to use the L250. You’ll know the tools are open if you can see the SMART Board icon in the system tray or the Dock.
NOTE: If SMART Board software installs properly but doesn’t recognize the L250, you may have to activate the port manually using an attached keyboard or mouse. You must do this by pressing the Connect button in the SMART Board Control Panel. For details, read the SMART Board software online Help file. Also, if the L250 is your secondary monitor for your Windows computer, you may need to enable it in the operating system’s Display Properties dialog box.
1. Power on the computer and the interactive pen display (if you haven’t already done so).
2. Close all open applications on the computer.
3. Insert the SMART Board software CD-ROM into your CD-ROM drive.
The CD-ROM starts automatically. Follow the on-screen instructions.
If the CD-ROM doesn’t start automatically, on a Windows computer, select Start > Run and enter x:\autorun.exe (where x: is your CD-ROM drive). For Macintosh computers, open your CD-ROM drive and double-click the SMART Board software application file.
IMPORTANT The maximum refresh rate setting for the interactive pen display is 70 Hz at 1024 x 768 resolution. For lower resolution settings, the maximum refresh rate is 75 Hz. If your integration uses an external projector, make sure that its resolution setting matches that of the computer, and that both devices are compatible with the interactive pen display.
To install SMART Board software
SMART Board Icons
Adjusting the Computer and the Interactive Pen Display 19
Adjusting the Position of the Interactive Pen DisplayYou can adjust the interactive pen display’s height, its lateral position and its tilt angle (see Figure 27). Before you use the pen display, set it to a comfortable position that’s free of glare and reflections.
If the pen display won’t hold its position, you can tighten the joints on the LCD mounting arm (page 26) or you can adjust the tension on the arm (page 27).
Figure 27: Adjusting The Arm (Cables Not Shown)
You can swivel the interactive pen display and raise the arm so that you can access the pen display from in front of the lectern (see Figure 28). From this position, you can view objects that are behind the lectern, such as a large screen projection of the image.
Figure 28: Examples of Settings for the Interactive Pen Display
If you like, you can also adjust the pen display’s display settings to suit your preferences (page 21).
Adjust this joint to change the forward/backward tilt of the interactive pen display
Adjust this joint to change thelateral position of the interactive
pen display
Push the pendisplay up or down
to change theheight of the
interactive pendisplay
20 Adjusting the Computer and the Interactive Pen Display
Adjusting the Visual Settings of the Pen DisplayYou may need to make minor adjustments to the pen display’s visual quality. To do this, adjust the appropriate setting using the On Screen Display Menu (see Table 2) and the adjustment buttons on the console, as described on the next page.
Table 2: The On Screen Display Menu Options
NOTE: If the pen display receives a signal with a horizontal frequency between 28 kHz and 64 kHz and a vertical frequency between 48 Hz and 75 Hz, it automatically adjusts the horizontal and vertical position, and the phase and pitch settings. However, some computers and graphics cards may not allow the Auto Adjust setting (under Reset) to function correctly when you first connect the pen display. If the display doesn’t fit the LCD panel border or if a portion of the text appears blurred, adjust the pitch and the phase manually. For best results, use 1024 x 768 resolution.
Symbol Function Description
Contrast Increases or decreases image contrast
Brightness Increases or decreases image brightness
Phase For VGA resolutions, reduces or eliminates horizontaldistortion lines. To automatically adjust, select the Reset setting.
Pitch For VGA resolutions, reduces or eliminates vertical distortion lines. To automatically adjust, select the Reset setting.
Horizontal Center
For VGA resolutions, moves the pen display image left or right
Vertical Center
For VGA resolutions, moves the pen display image up or down
Color Selects the color setting in degrees Kelvin. The User setting enables you to adjust the red and blue settings to calibrate the color centering on green.
Menu Position
Moves the On Screen Display Menu around the pen display
Reset The Auto Adjust setting resets the image parameters. The Recall setting resets all pen display options to the factory default settings. Select Exit to quit the current screen without resetting anything.
Backlight Increases or decreases the backlight brightness level
Language Selects a language for the On Screen Display Menu
RG B
Adjusting the Computer and the Interactive Pen Display 21
1. If the pen display is not already on, press the Power button.
2. Press the Menu button on the interactive pen display to open the On Screen Display Menu.
3. Use the – and + buttons to scroll through the icons and to select an option.
4. With the option highlighted, press the Enter button.
5. Use the – and + buttons to alter the settings for the chosen option.
6. Press the Enter button to save your settings.
7. Repeat steps 3 to 6 to perform more adjustments.
8. Press the Menu button to exit the On Screen Display Menu.
NOTE: The interactive pen display saves all your settings when you exit the On Screen Display Menu by pressing the Menu button.
Orienting the Pen DisplayTo accurately respond to a stylus touch, the computer needs to know the exact location of the image on the interactive pen display. This is the purpose of the orientation procedure, which is a very simple process of touching the stylus precisely on a grid of red crosses. With the correct orientation, the cursor appears directly beneath the stylus tip when you touch the pen display.
NOTE: If the image on the pen display is distorted, you may have to match the resolution (page 23) and adjust the pen display (page 21) before you can orient it.
During the orientation procedure, you can redo a particular orientation point that you didn’t touch accurately by pressing the Right-Click button or the LEFT ARROW key. You won’t lose any previously established orientation points. Conversely, you can redo the entire procedure by pressing the ESC key on the keyboard.
To adjust the pen display
Menu Button
22 Adjusting the Computer and the Interactive Pen Display
1. For Windows computers, click the SMART Board icon in the system tray and select Orient.
For Macintosh computers, press and hold the SMART Board icon in the Dock, and select Open Orient.
2. Follow the on-screen instructions. For more details, see the SMART Board User’s Guide for your operating system or the SMART Board software online Help.
Matching the ResolutionFor the image output of the computer to display properly on the interactive pen display, you must set the computer’s resolution to match that of the pen display, which is 1024 x 768 pixels (XGA) with a refresh rate of 70 Hz. If you are using an external projector, make sure that projector can support XGA resolution. If you need to, use these instructions to configure the display settings on your computer. You must use the mouse to do this.
NOTE: For the following instructions, the procedure may vary with each version of the Windows operating system, and there may be slight variations in the dialog box labels. The steps below describe the basic procedure.
1. Select Start > Settings > Control Panel and then double-click Display.
The Display Properties dialog box appears.
2. Press the Settings tab.
3. Move the slider to change the pixel setting to 1024 x 768, and then press OK.
1. Press the System Preferences icon in the Dock.
2. Press Displays.
3. On the Display tab of the Monitors dialog box, select 1024 x 768 and close the dialog box.
To orient the pen display
To set the resolution for the Windows operating system
To set the resolution for the Mac OS X operating system
Adjusting the Computer and the Interactive Pen Display 23
Cleaning and Maintaining the L250
This section explains how to clean and care for the Sympodium L250 interactive lectern, including:
• cleaning the L250 (this page)
• changing the stylus tip (page 25)
• adjusting the joints on the mounting arm for the interactive pen display (page 26)
When you’re not using the L250, turn it off so you conserve the life of the interactive pen display and prevent image ghosting. Also, you should install a screen saver and use the power management features of your operating system.
Cleaning the L250To keep the L250 looking good, you should periodically dust the cabinet using a soft, dry cloth. If necessary, slightly moisten the cloth with water.
The stylus is a sealed unit that contains electronics, but no batteries. If you attempt to open the stylus, you will damage the electronics, making the stylus unusable. To clean the stylus, use a soft cloth with a mild detergent, such as dishwashing liquid that’s diluted with water.
You should clean a heavily used interactive pen display once a week to maintain optimal clarity. To clean the pen display surface, wipe it with a soft, dry cloth. If necessary, slightly moisten the cloth with water. Apply only light pressure and do not make the surface wet.
CAUTIONDon’t use glass cleaner, paint thinner, benzene, alcohol or any other solvent to clean the pen display.
CAUTIONDon’t immerse the stylus in any liquid.
24 Cleaning and Maintaining the L250
Changing the Stylus TipDuring regular usage, the stylus tip slowly wears down. Replace the tip when you notice it becoming short or angular, because an angular tip may damage the pen display.
The lectern comes with five extra stylus tips and an o-ring tool for tip replacement. If you require more replacement tips, contact your dealer.
1. Grab the stylus tip with the o-ring tool and slide it straight out of the stylus.
2. Insert a new tip straight into the barrel of the stylus. Push the tip firmly until it stops.
To replace the stylus tip
O-Ring Stylus
Cleaning and Maintaining the L250 25
Adjusting the Interactive Pen DisplayYou can adjust the pen display’s height, its lateral position and its tilt angle by pushing, pulling or tilting the pen display. Before you use the pen display, set it to a comfortable position that’s free of glare and reflections.
If the pen display won’t hold its position, you can tighten the joints on the mounting arm (this page). Also, if the arm moves up and down too freely or too stiffly, you can adjust the tension on the arm (next page).
Figure 29: Adjusting The Arm (Cables Not Shown)
If you like, you can also adjust the interactive pen display’s display settings to suit your preferences (page 21).
1. Pry off the plastic covers on both sides of the joint.
2. Tighten the joint bolt into the nut using the supplied 1/2" wrench. If you need to prevent the nut from turning, hold it with another wrench.
Figure 30: The Side View of an Arm Joint
3. Reattach the plastic covers. Do this by snapping each cover over the protruding tabs on the joint.
To tighten the joints of the mounting arm
Adjust this joint to change the forward/backward tilt of the interactive pen display
Adjust this joint to change thelateral position of the
interactive pen display
Push the pendisplay up or down
to change theheight of the
interactive pen
Bolt
Nut
Plates of the Joint
26 Cleaning and Maintaining the L250
1. Pry off the rubber caps (see Figure 31).
If the arm moves up too freely, you need to adjust the top spring to increase the resistance on the gas spring inside the arm. However, if the arm moves down too freely, you must adjust the bottom spring to increase the resistance on the lower gas spring.
2. Using the supplied 3/16" T-handle hex key, adjust the appropriate spring.
Figure 31: Adjusting the Tension on the Arm
3. Reinsert the rubber caps.
To adjust the tension on the arm
Adjust the spring in this location if the arm moves up too freely
Adjust the spring in this location if the arm moves down too freely
Rubber Caps
Cleaning and Maintaining the L250 27
Troubleshooting
Most problems with the L250 are the result of improper cable connections, so if you’re having difficulty, make sure you’ve firmly inserted all the connectors into their connection ports. If the problem persists, use the information in this section to:
• check the power (this page)
• check the status LEDs for the interactive pen display (page 29)
• correct image problems (page 30)
• correct computer control and writing problems (page 31)
• correct problems with the X-Port 40 unit and the control panel (page 31)
This section also includes a table of common symptoms and possible resolutions (page 31). However, if none of the suggestions in this section solves the problem, call SMART Technical Support using the contact information on page 35.
Checking the PowerDuring normal operation, the power indicator (LED) on the interactive pen display glows blue when the interactive pen display is on.
If the power indicator isn’t lit, either your interactive pen display is off, or there’s a problem with the lectern’s power distribution system. In this case, check that the power bar light is on and, if it isn’t, press the power button switch. Also, check the circuit breaker and reset it if necessary by pressing the button on the side of the power bar. Then check that you’ve firmly and correctly connected:
• all the power cables to the power bar inside the lectern
• the main power cable to the room’s power outlet
• the connections between the control panel and the X-Port 40 unit
• the power cables to the device (you may have to follow the appropriate cable through the cable channels to its connection port)
Power LED
28 Troubleshooting
If the power LED is blue but you can’t see an image on the display, read the section entitled Correcting Image Problems on page 30. If the power indicator is orange, the pen display isn’t receiving a video signal. Check that:
• the correct video device is selected on the control panel
• the video device is on and not in sleep or power management mode
• the video cable is correctly connected to the interactive pen display
• the video cable is correctly connected to the X-Port 40 unit and to the video device
• the video cable isn’t bent or broken and doesn’t have bent or broken pins in either connector. If you’re using a video cable adaptor, check those connections as well.
Checking the Status of the Interactive Pen DisplayWhen you touch the stylus to the pen display, the status indicator (see Figure 32) turns blue. If it doesn’t, check that:
• the active device is a computer that’s running SMART Board software version 8.1.1 or later
• all the USB cables are properly connected to the computer, the X-Port 40 unit and the interactive pen display
• you are using the correct stylus (not one from a different type or brand of display)
• the SMART Board tools are running on the computer
If the LED is orange, the USB cable or the video cable for that source or the interactive pen display isn’t properly connected. Check that both ends of these cables are properly connected. If they are, check that there isn’t a problem with the cable itself.
If the status light still doesn’t turn blue and your interactive pen display isn’t responding to a touch with the pen, call Technical Support. (See page 35 for contact details.)
Figure 32: The Location of the Status LED
Status LED
Troubleshooting 29
Correcting Image ProblemsIf you don’t see an image on the interactive pen display, check that the interactive pen display is turned on and that you have properly connected the power, video and USB cables. Also check that:
• you have selected the correct input source on the control panel
• the computer isn’t set to a resolution that’s higher than 1024 x 768 pixels
• the computer isn’t set to a refresh rate that’s higher than 70 Hz (or 75 Hz for resolutions lower than 1024 x 768 pixels)
• the contrast, brightness and backlight controls of the interactive pen display are properly set. If necessary, reset these settings (page 21).
• the computer’s video card is compatible with the interactive pen display. To do this, connect the computer to another monitor and verify that the image displays properly. Read the information that came with your video card or your computer for troubleshooting details.
When you use the interactive pen display, you may notice some anomalies in the image appearance. These irregularities aren’t necessarily indications that the pen display is defective, as the following anomalies are common to Thin Film Transistor (TFT) liquid-crystal display screens:
• A very small number of pixels are permanently illuminated, not illuminated at all or show an incorrect color
• The image appears striped or it flickers
• A moiré or pooling pattern (an irregular, wavy geometric pattern) appears temporarily when you’re writing on the pen display. This pattern is the result of hard, downward pressure on the pen display surface.
Figure 33: A Moiré Pattern
• An afterimage remains for a short time. This happens when an image is displayed on the pen display for a long period of time without the screen being refreshed. The longer the image remains on the screen, the longer the afterimage will last and the darker it will be. This is normal and won’t damage the pen display. However, you should use your computer’s power management tools to preserve the life of your pen display. Set the power management options so the pen display turns off when it’s not in use. If you don’t have power management available, install a screen saver that uses a blank screen.
30 Troubleshooting
Correcting Computer Control and Writing ProblemsFor you to use the interactive pen display, the computer must be running the SMART Board tools. You’ll know they’re running if you can see the SMART Board icon in the system tray or the Dock.
If the cursor doesn’t accurately follow the movement of the stylus, try orienting the interactive pen display (see page 22).
With SMART Board software, you can customize the electronic ink that flows from your stylus. If the electronic ink doesn’t appear as you expect, check the pen settings. To do this, open the SMART Board Control Panel, go to the Pen Tray tab, and check the settings for each pen tool button on the console by pressing the corresponding pen tool buttons on the Pen Tray tab. However, if you can’t change any of these settings, check that you have edit rights for the application. Refer to your operating system’s documentation for details.
NOTE: The Pen Tray tab of the SMART Board Control Panel shows four pens, but the interactive pen display only uses the first three.
Correcting Problems with the X-Port 40 Unit and the Control PanelProblems with the X-Port 40 unit are usually caused by improper connections. Check all the input and output connections, as well as the power connections at the lectern power bar. If your control panel doesn’t work correctly, check the serial cable that connects it to the X-Port 40 unit. You can do this by trying another straight-through RS-232 serial cable.
If you see blinking LEDs on the Control Panel, check the USB connections and cables. If you’re using an input source that doesn’t have a USB connection, such as a document camera, it is normal for that control panel LED to blink when the document camera is the selected source.
If you’re having problems with the audio, check your cables and connections. Also check that the power cable is connected to the unbalanced-to-balanced audio converter.
Troubleshooting Summary Table Use the following table to solve a problem with the L250. Keep in mind that any computer that you use with the L250 must be running the SMART Board tools for the pen display to be touch sensitive. The SMART Board tools are running if you can see the SMART Board icon in the system tray or the Dock. If the remedies listed here don’t correct the problem, contact SMART Technical Support (see page 35 for the contact numbers).
Symptom Probable Cause Remedy
No LEDs are illuminated on the interactive pen display
Power problem Check that the interactive pen display is on.
Check the power connections from the interactive pen display to the lectern power bar. Be sure you’re using the power adapter that came with the L250.
Check that the power bar is on (page 28).
SMART Board Icons
Troubleshooting 31
Afterimage appears on the pen display
Video burn-in is occurring Use a screen saver or the power management features of your computer’s operating system.
Multiple images appear on the interactive pen display
Video problem Use only the supplied video cable with the interactive pen display. Unless the video signal is amplified, don’t extend the video cable to more than 50' (15 m) in length.
You can’t see a video image on the pen display
Display problem Check that the interactive pen display is on.
Check that the computer isn’t in standby mode.
Check that the computer’s resolution setting is 1024 x 768 and its refresh rate setting isn’t higher than 70 Hz (or 75 Hz for resolutions less than XGA).
Check the video cable connections.
Reset the on-screen display settings. To do this, press the Menu button on the L250, select Reset, and then press Recall.
Power isn’t reaching the pen display or the device
Press the power switch on the interactive pen display and check that the input device is on.
Check the power connections and cables for the console and the lectern. Also check the lectern power bar.
Communication problem between the interactive pen display and the input source
Check that the input source isn’t in standby mode.
Check the connections and cables between the device, the interactive pen display, the cable extensions and the X-Port 40 unit.
You can see an image on the pen display, but you can’t annotate over it
Communication problem Check that the SMART Board tools are open.
Check the USB extension cable and the cable connections at the computer, the interactive pen display and the X-Port 40 unit.
Check the cables between the interactive pen display and the X-Port 40 unit.
The white in an image doesn’t appear to be white on the pen display
Video image problem Adjust the angle of the interactive pen display.
Check all the video connections and cables.
Reset the on-screen display settings. To do this, press the Menu button on the L250, select Reset, and then press Recall.
If you need to, you can adjust the color setting. (Read the instructions that came with your operating system or the application.)
Symptom Probable Cause Remedy
32 Troubleshooting
The pen display displays a pattern of horizontal lines
Communication problem between the interactive pen display and the input source
Check that the selected input source isn’t in standby mode.
Check the connections between the L250 and the computer.
Check that the computer’s resolution setting is 1024 x 768 and its refresh rate is 70 Hz or less.
Communication problem between the interactive pen display and the X-Port 40 unit
Check that the selected input source isn’t in standby mode.
Check all the connections and cables between the device, the interactive pen display and the X-Port 40 unit.
The image ripples, flickers, displays a moiré pattern or has uneven colors
Pen display setting problem
Adjust the angle of the interactive pen display.
Check the display settings for the interactive pen display, especially the pitch, phase, contrast and brightness settings. If necessary, reset them. To do this, press the Menu button on the L250, select Reset, and then press Recall.
Make sure your video card is compatible with the L250.
Adjust your computer’s refresh rate setting. No indicators illuminated on the control panel
Power supply isn’t properly connected
Firmly connect the lectern’s power cable and check all the power connections.
Check that the power bar light is on. If necessary, turn on the power bar and reset the circuit breaker by pressing the button on the side of the power bar.
Check the cable connections between the control panel and the X-Port 40 unit.
Can’t switch from one source to another
Control panel cable is not connected
Check the serial cable and its connections between the control panel and the X-Port 40 unit.
Symptom Probable Cause Remedy
Troubleshooting 33
34 Troubleshooting
Customer Support
Contacting SMART Technical SupportSMART’s Technical Support team welcomes your call. However, you may first want to contact your local reseller if you experience any difficulties with your Sympodium L250 interactive lectern, as they may be able to solve the problem without delay.
All SMART products include free telephone, fax and e-mail support.
Telephone: 1.866.518.6791 (toll-free in Canada/U.S.) or +1.403.228.5940 (all other countries) (Available 7 a.m. – 6 p.m. Mountain time from Monday to Friday)
Fax: +1.403.806.1256
E-mail: [email protected]
Website: www.smarttech.com/support
When you phone Technical Support, it will be helpful if you have access to your Sympodium L250 interactive lectern during the call. The support representative may ask you for the following information:
• the serial number of the unit (page 10)
• the version of the software that’s causing the problem and the version of your computer’s operating system (if applicable)
General InquiriesMain Switchboard: 1.888.42.SMART (toll-free in Canada/U.S.) or
+1.403.245.0333 (all other countries)
Fax: +1.403.228.2500
E-mail: [email protected]
Address: SMART Technologies Inc.Suite 300, 1207 – 11th Avenue SWCalgary, AB CANADA T3C 0M5
Customer Support 35
Returning Defective MerchandiseYour Sympodium L250 interactive lectern is covered by a two-year limited equipment warranty. To return defective merchandise, call SMART Technical Support. You will receive the appropriate Return of Merchandise authorization and instructions for transporting your lectern to an authorized service center.
You are responsible for transporting the lectern to the service center, and SMART pays return shipping via ground service on any product that’s returned for service within the warranty period. If you request a rush order, any associated charges are billed to you. Read the warranty that was included with your Sympodium L250 interactive lectern for details.
NOTE: After the warranty period, you are responsible for transporting the product to and from the service center.
RegistrationA User Registration card was included with your Sympodium L250 interactive lectern. To help us serve you, fill in and mail this card to SMART Technologies Inc. or register online at www.smarttech.com/registration.
Warranty Shipping Charges
36 Customer Support
IndexConnections
AAdjustingArm 26Display Settings 21Interactive Pen Display 20Resolution 23
Afterimage 30Annotating 18
Over Video 4Arm 7
Tightening the Joints 26
BBlinking LED 31Buttons
Click 17Function 17Pen Tool 17
CCasters, Locking 12Changing
Resolution 23Screen Settings 21Sources 16Stylus Tips 25
Clicking 17Components 2
Control Panel 7Keyboard 8Laptop Connection Panel 8LCD Mounting Arm 7Pen Display 4Safety Tips iiSwitching 16X-Port 40 Unit 9
Computer 17Annotations 18Requirements 10Resolution 23Troubleshooting 31
ConnectingLaptop 8Lectern Connection Panel 11
Connection PanelAccessing 11Laptop 8Lectern 11
External Computer (Laptop) 15Contacting Customer Support 35Control Panel 7
Troubleshooting 31
DDoors 13
Keys 12
FFrequency 21Function Buttons, see Buttons 17
HHover 5Humidity iv
IImage
Adjusting 21Displaying 16Orientation 22Troubleshooting 30
Ink 18Installing, SMART Board Software 19Interactive Pen Display, see Pen Display 4
JJoints 26
KKeyboard 8Keys 12
LLaptop Connection Panel 8Lectern Connection Panel 9, 11LEDs, Power 29Locating
Control Panel 7Door Keys 12Laptop Connection Panel 8Lectern Connection Panel 9More Information iii
Index 37
Serial Number 10X-Port 40 Unit 9
Locking 12Audience Side Doors 13Casters 12Doors 12
MMac OS X Operating System, Resolution 23Macintosh Computers 10Matching the Resolution 23Microphone Connection 7Moving 12
Interactive Pen Display 26Pen Display 20
OOn-Screen Display Menu 21Orienting 22
PPen Display 4
Adjusting 20, 21, 26Adjusting Display Settings 21Image Problems 30Orienting 22Power 14Resolution 23Troubleshooting 29, 31
Pen Tool Buttons, see Buttons 17Power 29
Problems 28Safety Tips iii
Precautions iiProjected SMART Board Interactive Whiteboard iii
RRemoving Lectern Connection Panel Cover 11Resolution 23
SSafety Precautions iSerial Number 10SMART Board Software
Clicking 17Components 1Hover Setting 5Installing 19Tips iiiTools 19Writing 18
SMART X-Port 40 UnitPower 28
Standard Setup 1Status LED 29Stylus 5
Changing Tips 25Safety Tips ii
Support, Contacting 35Supported Devices 9
TTemperature Range ivTroubleshooting 28, 31
Interactive Pen Display 29Power 28
Turning On/Off 14
UUnlocking the Casters 12
VViews 2
WWheels 12Windows Operating System 10
Resolution 23
XX-Port 40 Unit Troubleshooting 31
38 Index
99-00531-00 REV A0
Suite 300, 1207 – 11th Avenue SWCalgary, AB CANADA T3C 0M5Main Switchboard: 1.888.42.SMART (Canada/U.S.) or +1.403.245.0333 (all other countries)Support Tel: 1.866.518.6791 (Canada/U.S.) or +1.403.228.5940 (all other countries)Support Fax: [email protected] www.smarttech.com
