Using Apache Spark for Intelligent ServicesAlexis RoosSalesforce.com@alexisroos

Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Safe Harbor

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2009 • 2010 • 2011 2012 • 2013 • 2014

2015 • 2016

September 2016

2011 • 2012 • 2013 2014 • 2015 • 2016

The world’s most innovative companies

in GDP impact by 2020*$389B

$2.04B

FY17Q2 revenue

24K

employees

“Innovator of the Decade”

IDC White Paper, sponsored by Salesforce, "The Salesforce Economy," August 2016

2M jobs created by 2020

Salesforce: The World’s #1 CRM

The Age of AIData + Algorithms + Compute = Killer Apps

Automate Connections

Deep Learning

Connect 1-to1

Machine Learning

Connect Faster

NLP

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Sales Cloud Predictive Lead ScoringOpportunity Insights

Commerce Cloud Product RecommendationsPredictive SortCommerce Insights

App Cloud Heroku + PredictionIOPredictive Vision ServicesPredictive Sentiment ServicesPredictive Modeling Services

Service Cloud Recommended Case Classification

Recommended ResponsesPredictive Close Time

Marketing Cloud Predictive Scoring

Predictive AudiencesAutomated Send-time Optimization

Community Cloud Recommended Experts, Articles & Topics

Automated Service EscalationNewsfeed Insights

Analytics Cloud Predictive Wave AppsSmart Data DiscoveryAutomated Analytics & Storytelling

IoT Cloud Predictive Device Scoring

Recommend Best Next ActionAutomated IoT Rules Optimization

The Age of the CustomerSalesforce Apps + AI = Whole New Customer Experience

Automated Activity CaptureSalesforce Inbox

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Eliminate manual data entryAutomatically log every email and event

Increase sales collaborationActivity sharing for visibility across your team

Turn activity into insightSuggested tasks and metrics for coaching

Sell smarter from anywhereMobile and desktop apps

Salesforce InboxProductivity apps

more time selling

+25%

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Salesforce InboxProductivity apps powered by AI

Demo link

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What Problems are we Solving?

1) Too many emails

2) Hard to prioritize what is important

3) Intelligent suggestions often are too late

4) Context is lost

5) Missed opportunity to learn from the best

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Stay on top of what mattersIdentity emails from top opportunities and contacts

Derive intelligence and recommend actionsExtract insights from emails and suggest recommended actions

Build and leverage contextSuggested recipient, best person to follow up, etc.

Making Salesforce Inbox Even SmarterUsing AI

Inbox View Email

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Data acquisition

Processing

Insights

Suggestions

EmailHistorical ContextOpportunity

Powered by an Efficient & Rich Data Pipeline

Enrichedemail

10s of M emails / day

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NLP, Machine Learning, Deep Learning, Graph

Pricing discussed? Competitor mentioned? Etc.

Suggest actionsfor activity

Enrichedemail

Suggest actionsfor conversation

Enrichedemail

Suggest actionsbased on Graph

Pricing discussedSentiment

Data acquisition

Processing

Insights

Email

Demo: Insights on Sales Emails

Responses to Email campaign

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Enrichedemail

NLP, Machine Learning

Suggest Hot LeadFollow up

Graph

SuggestConnection

Enrichedemail

Historical Context

Suggestions

Main takeaways from Demo

● We want to tell users why an email is important but also what actions they should take about it

● Context changes the meaning of data

● Streaming, batch, ML and Graph are Complimentary● Privacy has a wide impact

● Databricks Cloud is a great platform to use!

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We’re hiringsalesforce.com/careers, data science and engineering@alexisroos