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©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
Using Competencies Successfully
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
Learning Objectives
After this session, you will be able to:
• Explain what competencies are and why we use them.
• Devise a plan to achieve high scores in appraisal.
• Devise a plan to achieve success in promotion interviews.
• Devise a personal development plan using your competency framework.
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
What is the purpose of competencies in your view?
Discuss…
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View author’s notes
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
Look at the competency framework.
Identify at least three things that you notice about it.
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
Competency framework• Behaviors
• Observable – what someone actually does
• Competency
• Made up of one or more behaviors
• Cluster
• Group of related competencies
• Levels
• One or more level for each competency
• Described in terms of observable behavior
• Job Profile
• Describes competencies and levels for each job
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
Characters
Paige
Chris
James
Judi
David
Tracy
Haq
Eddie
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
Chris and Paige meet on the stairs at a busy time – two days before the end of the quarter. Chris is preoccupied with his appraisal, due later that day, and Paige is anxious about her promotion interview, also later that day.
The Story
Play Movie…
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
What is your manager looking for when he or she appraises you?
Discuss…
Using Competencies in Appraisal
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
STAR Approach
Situation
Task
Action
Result
PROBE Approach
Position
Responsibility
Objectives
Behavior
Effect
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
How should you prepare for a competency-based appraisal?
Discuss…
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
• Begin as soon as the previous appraisal is over.
• Start with the competency framework.
• Study each behavior indicator.
• Ask yourself, “Could I convince people that I do this now? – what is my evidence?”
Preparing for appraisal
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
If you have the skills…• Look for opportunities to display the
behaviors.
• If they do not readily present themselves
– create the opportunities yourself.
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
If you do not have the skills…• Identify the aspects of the behaviors that
are causing you difficulty.
• Discuss these with your manager.
• Devise a personal development plan.
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
In summary…
• To succeed in appraisal:– Demonstrate those behaviors that your job
calls for.– Prepare specific and convincing evidence.– Look for opportunities.– Create opportunities.– Develop yourself.– Record specific examples.
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
Look at the behaviors required for each of your jobs. Take turns asking each other the following question:
“I am looking for evidence that you display such and such a behavior? Can you give me an example of when you have done so?”
Pairs Exercise
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
For each behavior that you have identified as a weak area – one with unconvincing evidence:
Discuss what opportunities might currently exist to display the behavior.
Discuss how you might create opportunities other than those that exist already.
Pairs Exercise
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
For each behavior where you are not confident that you could display the required behaviors:
Discuss ways in which you might be able to develop yourself in order to display the required behaviors.
Pairs Exercise
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
Using Competencies in Promotion Interviews
What are interviewers looking for?
How does this differ from what managers are looking for in appraisal?
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
Getting promoted
• Look at the higher level competencies.
• Identify those behaviors that you will need to demonstrate.
• Look at the differences between what you do now and what is required in the senior job.
• Write down those differences.• Plan to develop your behavior.
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
Using Competencies for Self-Development
How can we use our competency framework to devise effective personal development plans?
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
What are competencies?• They are written
standards that govern the way people do things in this organization.
• They consist of observable behaviors.
• They involve different levels.
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
Using competencies successfully
• Use them in appraisal or performance reviews.
• Use them to gain promotion.
• Use them for self-development.
©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com
Using Competencies Successfully