Using Graphical Score Reports in C4

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Copyright © 2009 Biddle Consulting Group, Inc.

This presentation is provided as part of our commitment to serving our clients

Please send comments or suggestions to info@c4test.com

CritiCall® is a registered trademark of Biddle Consulting Group, Inc.

800-999-0438

What is a Graphical Score Report?

• Graphical Score Reports provide score data visually using “bar graphs” so that candidates’ scores can be compared more easily

• On the Graphical Score Reports longer bars equal better performance

Click on the “Graphical Score Report” link in

the C4 Administrator’s

Program

You open the Graphical Score Report feature from the C4 Administrator's Program

This is what appears when you open the Graphical Score Report feature

In this example we had clicked on the

“Last Name” header and the candidates

were sorted alphabetically by their last name

Hint #1: You can re-arrange the list of candidates by clicking on the header of the column you wish to sort

(such as clicking on “Last Name”)

You can also sort by Identification Number, First Name, or Registration Date if you wish

You can limit the candidates to be shown in the list by:

the time frame in which test takers registered the first time they took the

C4 test; and/or

who tested within a specified time frame; and/or

who tested using a specified AutoTest code; and/or

who took a specific test.

Hint #2: You can limit the candidates who appear in the list using the “Candidates to be Listed” choices above

After you have chosen how you want to limit the data, you must click on the “Update List” button to apply that limit. Then, only those who were

specified will remain. In this example, we selected only those whose registration date is between 4/29/09 and 6/15/09.

Note: You do not need to click on “Update List” if you do not limit names (See Administrator’s Manual for more details about this option)

4/29/09

6/15/09

You can individually select each of the candidates whose

scores you wish to view graphically

Choosing candidates who will appear in the report

The scores of only those candidates who are checked will appear in the report

You can also click on the “Check All” button if you wish to select all of the candidates in the list

Click on this button to select all of the candidates on the list

You should decide which scores you want to view for the selected test takers using the “Report Options” pull-

down menu from the following choicesBest Scores: Highest score ever achieved for each test by each selected

test taker (This is the default)Best Scores within Selected Test Dates: Highest score ever achieved

within the specified time period for each test by this test taker (You must set the time period in the “Candidates to be listed” portion in this dialogue box)

First Scores: The scores from the first time the test taker took each testLatest Scores: The scores from the latest time the test taker took each

test

The default selection is “Best

Scores”

If you wish to see other than

the “best scores” that test takers obtained,

use the pull-down menu to choose another

option

Decide which scores you want to view for the selected test takers using the “Report Options” pull-down menu

from the following choicesBest Scores: Highest score ever achieved for each test by this test takerBest Scores within Selected Test Dates: Highest score ever achieved

within the specified time period for each test by this test taker (You must set the time period in the “Candidates to be listed” portion of this dialogue box)

First Scores: The scores from the first time the test taker took each testLatest Scores: The scores from the latest time the test taker took each

test

Choose the AutoTest Code for the scores

you wish to view graphically

Once the candidates and AutoTest Code have been selected,

click on the “Continue” button to view the graphical report

Candidates’ NamesTest scores shown

graphically – longer bars equals

higher scores

Color-coded legend to show what test each section of the colored

bar represents

This is an example of the graphical report chart that appears after you have chosen the AutoTest Code and test

candidates

Important Note

• In order for cutoff scores to appear in the Graphical Score Report, you must set the cutoff scores using the “Set Cutoff Scores” feature in the Administrator’s program

• Please see the “Setting Cutoff Scores” presentation for more details on this

You can sort by the Test Takers’ overall score

Example of scores sorted from high score to low score

Select this option to sort by descending overall scores

You can also alphabetically sort by the Test Takers’ names

Example of alphabetically sorted score list

A B

C D

E F

G H

I J K …

Select this option to

sort alphabetical

ly by last names

Select this option to include the scores of test takers who passed all of the tests in the

AutoTest Code (This is the option that employers use most often

when using C4 for hiring purposes)

Select this option to include the scores of test takers who did not

pass all of the tests in the AutoTest Code

(This option is generally not used when choosing those to be considered for hiring)

Select this option to include the scores of the

Job Experts who validated this AutoTest

Code(This option is not used when

choosing those to be considered for hiring)

In our experience…

• Many employers find it beneficial to consider only those candidates who have passed all of the required tests in the AutoTest Code– Those who fail one or more tests may

have difficulties in those areas if hired– Those who fail one or more tests are

more likely to need additional supervision and training if hired

The next section of this presentation provides

information about creating printed versions of the

Graphical Report

Select this option to include the chart shown to the left in the printed report

Select this option to include a table that contains the

candidates’ test scores in the printed report

The option to include phone numbers and/or email address in the printed

report will only be active if at least one test taker who took the chosen AutoTest Code provided that

information

Click here to create a report to be printed

Example of Report to be Printed

Score table

Score Chart

Day and time report was generated

AutoTest Code name

Note: First row in the score table shows the cutoff scores you have set for each of the

tests

Example of Report to be Printed when only those who

passed all of the tests in the AutoTest Code was selected as an option

To print the graphical reports you must open the print function from your browser's “File” pull-down menu; or you can press the

P and Ctrl keys at the same time to open the printer function on your computer

If the report requires more than one page when printed, cutoff-score information will

appear on each of the additional pages

Printing the Graphical Score Report

If you need assistance or more information

• Technical Support – 800-999-0438 ext 127• Sales – 800-999-0438 ext 150• Other Assistance – 800-999-0438 ext 151

• Or email info@C4test.com

C4 (CritiCall® for Contact Centers) is a product of Biddle Consulting Group, Inc. 193 Blue Ravine Road, Suite 270, Folsom, CA 95630

CritiCall® is a registered trademark of Biddle Consulting Group, Inc.

We hope this presentation has been helpful to you

Please call us at 800-999-0438 or email us at info@c4test.com if you have comments or suggestions about this presentation; or if there are other presentations you would

like to see in the future

Copyright © 2009 Biddle Consulting Group, Inc.