Using Mobile Learning for Induction, Compliance and Performance Support

Alex Mackman, Technical Director

Agenda

• Why mobile?

• Scenarios

• Performance Support

• Compliance

• Induction

• Mobile learning checklist

• Q&A

Users demand mobile

Scenarios

• Augmenting formal learning

• Performance Support

• Compliance

• Induction

Augmenting formal training

During the learning events, memory for

information is strengthened

As soon as the learning events end,

forgetting begins

Forgetting curveW. Thalheimer,

Boston Work Learning

Research Inc

40

60

Learning curve

Bite sized nuggets developed and

delivered

to mobile devices as part of a blended

learning programme

Performance Support

Performance Support

• Improving skills and learning while doing real tasks on the job• How to videos• Reference manuals and materials• Procedures and checklists• Infographics• Mini Apps (small performance support tools distributed to targeted user groups)

• Contextual relevance and discoverability - more important than pixel perfect content

• Help users find what they want, when they need it• At home people are used to almost instant access to information and problem solving

through social networks• The expectations for the same experience in the workplace is growing

• Must be kept up to date (push notifications)

O2 Telefonica

• iOS, Android and Windows phone Apps

• Various content form factors• PDFs

• Videos

• Custom HTML5 assets

• QR code scanning• Instant access at the point of need

Compliance

Foreign & Commonwealth Office

• FCO staff based in British Consulates and Embassies worldwide

• Lots of travelling, so offline mobile access is very important

• A combined system was required (desktop and mobile)

• Mandatory compliance training + just-in-time reference resources

• Experience API (Tin Can) enables tracking of:• Mandatory compliance related training• Use of JIT nuggets and resources• Informal learning events

Induction

Induction

Joins company

Preparatory materials

Formal induction materials

Managing at Microsoft

• Mobile induction programme for new People Managers worldwide

• A significant move beyond purely event driven programme

• Apps on Windows 10 devices

• Videos, resource articles and quizzes

• Push notifications for new content updates

Win page providing monthly

challenges and an opportunity

to win prizes

Watch page providing short

Videos covering a range of

People management skills

Read page providing news,

Worksheets and other

resources

Home page showing points,

achievements and leaderboard

Users can add content to a

favourites page for quick access

Gamification

• Points for content consumption

• Competitive leaderboards

• Badges, medals and trophies

• Badges for first user of App features

• Medals for quiz success

• Integration with Tango Card

• Digital gift certificate rewards

Gamification

• Gartner predicts that this year:• 70% of the top 2,000 global organisations will use gamification as a

primary mechanism for organisational change

• This is a >100% increase from the 20% predicted in 2012

What you need to consider

Mobile learning checklist

BYOD support with native Apps for iOS, Android and Windows

User experience

Offline content consumption

Multiple asset types (e.g. Videos, eLearning, PDFs and custom HTML5 assets)

Multiple content sources

Dynamic content with push notifications

Experience API (tracking with backwards compatibility with SCORM)

A range of security options

Scalability and speed of implementation

Provides traditional online support

Q&A

www.agylia.com

info@agylia.com

+44 (0)1454 269222

+001 425 274 1970