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CERT 30 National Conference:Using Technology to Manage Your CERT Program
Greg St. James, Program ManagerSteve Peterson, Virtual Operations Team Lead
Montgomery County, Maryland CERTSeptember 8, 2016 – Universal City, CA
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
Today’s Agenda
• Virtual Activations– Snow Storm– Cyclone Pam– Nepal Earthquake – Hurricane Hermine
• Team Communication & Management – Volunteer Management System
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
• 29 SITREPs received
– ~40% provided photos
– Available at County EOC
• 9 different zip code zones
• Deteriorating weather conditions captured
March 6, 2013 Snow Storm
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
Volunteer ParticipationN
umbe
r of S
ITRE
Ps 113
32
125
83
Jan 21 Feb 3 Feb 13 Mar 3 Jan 23 Jan 27 Feb 16 Feb 21 Mar 5
15
75
95
140
2014 2015155
Jan 22-23
137
39
16
Feb 8 Feb 16
2016
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
Participant Growth = Expanded County Coverage
March 2013 SITREPs January 2016 SITREPs
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
FEMA Disaster Reporter App
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
Cyclone Pam Support Details (Mar 20-22, 2015)
• Impacted country: The Republic of Vanuatu• Surge support request by Humanity Road• Reviewed data for critical health & medical needs and hospital
locations – Task 1: Keyword determination– Task 2: Health-related social media posts
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
End Result
MCCERT was only one portion of a much larger TEAM of organized volunteers contributing
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
Earthquake Support Details (May 1-3, 2015)
• Impacted country: Nepal• Surge support request by Humanity Road• Reviewed data for urgent needs, medical information, &
operating field hospital locations– Task 1: Keyword determination and search– Task 2a: Information gathering on pre-identified hospitals and villages
within three priority districts
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
End Result
MCCERT was only one portion of a much larger TEAM of organized volunteers contributing
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
Hurricane Hermine Support Details (Sept 2-4, 2016)
• Impacted area: East Coast• Surge support request by Humanity
Road
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
Lessons Learned & Best Practices
• Lessons Learned– Snow Storm
• Photo inundation• Subjective comments
– Cyclone• Quality versus Quantity/Speed
(350K)• Workload on collaborative doc
– Earthquake• Dynamic shift assignments• Version control
• Best Practices– Snow Storm
• Member availability/quantity• Standard “yes/no “questions
– Cyclone• Flexibility and adaptability• Cost-effective collaborative tools
– Earthquake• Personal accountability• Variety of team member skills
Virtual Community Assistance: Future Core Capability of CERT?
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
What do we use to manage and communicate to our volunteers?
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
Challenges of Previous Management System
• No longer supported by parent organization• Limited data management capabilities
– Separate shift scheduling for multi-day events– Non-editable email subject lines– Lack of attachments to email messages
• Administrative turnover = lost institutional knowledge– Challenged with capturing electronically
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
Volunteer Management Solution
• Goal: Acquire a system that: – maintains members’ contact information, training and activity records,
participation, skills– notifies members of events– allows members to sign up for training, outreach events, exercises,
and deployments– determine eligibility for various activities (e.g., county ID)
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
Desired Functionalities
• Communications– Editable subject headings– Email attachments
• Mobile Registration/Integration• Data Entry: Ease of use• Customizable fields• 13 systems reviewed
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
Volunteer Management System (VMS): CERVIS
<volunteer>
<volunteer>
<volunteer>
<volunteer>
<volunteer>
<volunteer>
<volunteer>
<volunteer>
<volunteer>
<volunteer>
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
VMS Benefits
• Reporting capabilities• Event pre-registration/onsite registration• Remote sign in for volunteer hours• Email functionality integration• Various access levels and permissions
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
VMS Reporting Capabilities
Volunteers’ names intentionally covered
Volunteers’ names intentionally covered
Volunteers’ names intentionally covered
Volunteers’ names intentionally covered
Volunteers’ names intentionally covered
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
VMS Event Registration Capability
Montgomery County (MD) CERT presentation to CERT30 2016– September 8, 2016
Pre-registered events appear hereCERVIS will record
volunteer participated
Event Registration
Thank You
Greg St. James, Program ManagerSteve Peterson, Virtual Operations Team Lead
Montgomery County, Maryland CERT