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Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy...

Date post:	04-Aug-2015
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Page 1: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains.

Page 2: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains.

Page 3: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains.

Page 4: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains.

Page 5: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains.

Page 6: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains.

Page 7: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains.

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Page 8: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains.

Page 9: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains.

Page 10: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains.

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