Copyright © 2011 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc.Confidential and proprietary. Reproduction without express written consent is prohibited.
BENEFITS OF A HEALTHEQUITY® HSA
1. Easy-to-use online access to claims and payments• Integrates with 40+ national health plans• Enroll in HSA and health plan, access claims, pay bills/get
reimbursements from a single online portal
2. Live service any day, anytime• Live Member Services specialists available 24/7/365
Copyright © 2011 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc.Confidential and proprietary. Reproduction without express written consent is prohibited.
BENEFITS OF A HEALTHEQUITY® HSA
3. Remarkable education and support• Help negotiating payment schedules with a provider• Safe, effective ways to save on health care costs• Average costs for your ZIP code• Tax tips about HSAs—for now and the future
4. Plus:• FDIC-insured cash deposits• No setup or inactivity fees• Competitive interest rates• Free investment options with no transaction
fees—something most banks don’t offer
Copyright © 2011 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc.Confidential and proprietary. Reproduction without express written consent is prohibited.
MEMBER EXPERIENCE
HealthEquity Receives Enrollment
Welcome Kit and Debit Card
First Login to Web Portal
Account Screeningand Set Up
01001010010110
Open Enrollment Meetings and Communications
Ongoing Interactions
Ongoing60–90 days prior
Enrollment
40 days prior 20 days prior 17 Days prior 15 days prior Plan Yr. Begins
Copyright © 2011 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc.Confidential and proprietary. Reproduction without express written consent is prohibited.
MEMBER PORTAL WEB TUTORIALSwww.healthequity.com/tutorials
Copyright © 2011 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc.Confidential and proprietary. Reproduction without express written consent is prohibited.
MEMBER PORTAL: Log On at www.myhealthequity.com
Copyright © 2011 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc.Confidential and proprietary. Reproduction without express written consent is prohibited.
VIEW AND PAY CLAIMS ONLINE
Copyright © 2011 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc.Confidential and proprietary. Reproduction without express written consent is prohibited.
PREPOPULATED WITH CLAIMS DATA
Copyright © 2011 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc.Confidential and proprietary. Reproduction without express written consent is prohibited.
EASY-TO-USE ONLINE BILL PAY
Copyright © 2011 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc.Confidential and proprietary. Reproduction without express written consent is prohibited.
HSA HOW TO:Doctor Visits
Go to the doctor
Doctor sends insurance company the bill
Provider sends bill to employee
No co-pays
Insurance carrier adjusts price based on discounts
Employee pays the provider with HealthEquity® Visa® Health Account Card*
*This card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC.
Copyright © 2011 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc.Confidential and proprietary. Reproduction without express written consent is prohibited.
HSA HOW TO:Pharmacy Prescriptions
Go to pharmacy
Pharmacy applies discount
Pharmacy sends claim to insurance company
Show medical ID card
Pay with HSA card
Insurance company applies amount to your deductible–no paperwork needed
Copyright © 2011 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc.Confidential and proprietary. Reproduction without express written consent is prohibited.
10 FREQUENTLY-ASKED QUESTIONS
1. How do I contribute to my HSA? Payroll deduction for pre-tax contributions. For post-tax, call HealthEquity, go online and set up EFT, or send a check with form.
2. How do I find out my account balance?Go online or call HealthEquity.
3. How do I use my HSA to pay for my prescriptions?Simply swipe your HSA Visa card at the pharmacy.
4. I forgot to pay for a prescription with my HSA card, how do I get reimbursed?Go online to set up EFT to reimburse yourself or call HealthEquity.
5. Where can I use my HSA card?Run it like a credit card at your pharmacy or medical office.
Copyright © 2011 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc.Confidential and proprietary. Reproduction without express written consent is prohibited.
6. Can I get a card for my spouse?Yes. Just let HealthEquity know when you activate your card.
7. Will I receive a statement for my account?Yes, monthly.
8. Is my HSA FDIC insured?Yes. (Funds you choose to invest are not).
9. Does the money I have in my HSA roll over from year to year or do I lose the money at the end of the year?The money rolls over year to year. You don’t lose the money in your HSA. It’s your money. And you earn interest on it!
10. Do I pay for the full doctor’s office visit when I go to the doctor?Some doctors require you pay upfront; most will bill you later. Remember, you’re only responsible to pay the discounted amount determined by your insurance benefit. Don’t let the doctor overcharge you at the point of service.
10 FREQUENTLY-ASKED QUESTIONS
Copyright © 2011 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc.Confidential and proprietary. Reproduction without express written consent is prohibited.
MEMBER SERVICES
HealthEquity Member Services is open all day, everyday, 24/7/365
866.346.5800• Understand and manage the financial side of health care• Save and spend health care dollars more wisely• Build equity in your health plan