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Best Practice – Out of the Box Glenn Clark EAM Service Delivery Manager, Certus Solutions Make change work for you IBM Insight Forum 09 ®
| Date post: | 01-Nov-2014 |
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Best Practice – Out of the BoxGlenn ClarkEAM Service Delivery Manager, Certus Solutions
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Best Practice Out of the Box2
Best Practice – Out of the Box
Extracting real business b fit i b t tibenefits using best practice methodologies embedded inmethodologies embedded in innovative solutions like IBM Maximo
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Technology seen as an enabler4
Technology seen as an enablerThe 2008 IBM Global CEO Study revealed the top 3 external businessThe 2008 IBM Global CEO Study revealed the top 3 external business drivers
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Business expectations5
Business expectations
Optimal outcome from investment in new systems“Bang for bucks” a g o buc s
Realising additional business benefitsImproved ProductivityCost savingsBetter performance from asset and human resourcesBetter performance from asset and human resourcesReducing operational down-times
Expectation is increasingly that enablers are available out-of-the-box
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Optimising Systems Investment6
Optimising Systems Investment
Delivering additional business benefits from replacements and upgrades
cf. Replacement/Like for LikeIdentifying the benefits
ProcessesEfficiencyIntegrity
InformationAvailabilityCurrency y
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The successful IT Project7
The successful IT Project
Historically…on time, and on budgeto e, a d o budge
Holistically…..delivers additional business benefits, that are:delivers additional business benefits, that are:
foreseeablemeasurablemeasurableachievableAchieved !!!Achieved !!!
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Business Unit Designation or other information 8
Measureable Business BenefitsQuantitative Benefits
Measureable Business BenefitsQualitative BenefitsQuantitative Benefits
•Labour Utilisation up by 10-20%•Asset utilisation up by 3-5%•Increased planned maintenance by 50-80%
Qualitative Benefits:•Improved warehouse productivity•Support for Sarbanes-Oxley compliance•Improved regulatory/safety compliancey
•New Equipment purchases down by 3-5%•Lost warranty recoveries up by 10-50%•On-hand inventory needs down by 20-30%•Inventory carrying costs down by 5 - 20%
•More accurate data for improved decision making and process definition•Improved work planning/coordination•Sales growth through improved service
•Material costs reduced by 5-10%•Purchasing Labour reduced by 10-50%
• Repository for skills and experience (corporate memory)
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Evolution of Asset Management9
Evolution of Asset ManagementTraditionally maintenance of equipmentTraditionally, maintenance of equipment
Reactive Preventative Corrective ……
Extention into operations management
Trend is move towards service managementTrend is move towards service managementMaintenance now seen as a service
internally/externallyinternally/externallyServices the organisation procures (eg outsourcing)Services the organisation deliversServices the organisation delivers
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Evolution of Asset Management10
Evolution of Asset ManagementIt’s no longer just about the assetIt s no longer just about the asset …
It’s also about its history and future condition
… it’s about what the asset does …
..and what it costs both now and into the future
… and it’s increasingly about the service delivered to the customerservice delivered to the customer
… and the safety of the delivery workforce, compliance with industry regulation and customer service level needs
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customer service level needs.
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Innovations in Asset Mgt Systems12
Innovations in Asset Mgt SystemsSelect innovative systems from solution vendors andSelect innovative systems from solution vendors and business partners who have invested time and capital in catering for the demands of your marketplace
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Accessibility of Best Practice13
Accessibility of Best Practice
Required system attributes: Highly configurable processesg y co gu ab e p ocessesMinimal development & customisationUpgradeabilityg yProcess automationFlexible presentation techniquesInformation in contextRole-based presentation
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Some examples of Best Practice14
Some examples of Best Practice
Role-Based User-InterfacesProcess AutomationOutsourced Resource ManagementProcurement to Payment (P2P)L b R M tLabour Resource ManagementRealtime KPI’s Condition-Based MaintenanceCondition Based MaintenanceFailure ReportingMandated Safety PlansMobility SolutionsLinear Assets
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Some examples of Best Practice15
Some examples of Best Practice
Role-Based User-InterfacesProcess AutomationOutsourced Resource ManagementProcurement to Payment (P2P)L b R M tLabour Resource ManagementRealtime KPI’s Condition-Based MaintenanceCondition Based MaintenanceFailure ReportingMandated Safety PlansMobility SolutionsLinear Assets
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Role Based Interface17
Role-Based Interface
What do I need to know ?What do I need to do right now ?What do I need to do right now ?
Show me my assigned tasks, make it easy for meHow am I going?How am I going?
KPI’s, results against plans, targetsPoint out the important stuffp
Highlight significant data (wood for trees)
Manage Multiple or Deputised Roles
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Business Unit Designation or other information 18Role Based UI : Maintenance Supervisor
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Business Unit Designation or other information 19Role Based UI : Purchasing Officer
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Process Automation23
Process Automation
Major Benefits :Efficiencyc e cyConsistencyCompliance
WorkflowProcesses mapped in the systemEmbedded business rules
Escalations Self-generating system events
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Workflow24
Workflow
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Workflow User Inbox Assignment25
Workflow – User Inbox Assignment
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Workflow Completing Assignment26
Workflow – Completing Assignment
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KPIs: Results real time in your face33
KPIs: Results, real-time, in-your-face
KPI : Key Performance IndicatorsQuantifiable measures of activity & outcomes Qua ab e easu es o ac y & ou co esGraphical presentation is optimalMust be relevant to role & responsibilitiesMust be able to respond and influence outcomesPersonal and/or collaborative…
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KPIs Dynamic and Meaningful34
KPIs – Dynamic and Meaningful
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Condition Based Maintenance41
Condition-Based Maintenance
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Safety Management46
Safety Management
HazardsBy Location or Assety oca o o sseBy Activity
PrecautionsRelative to each HazardSafety Equipment
Skills & QualificationsSafety Plans
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Mandated Safety Plans47
Mandated Safety Plans
Safety PlansHazards & Precautionsa a ds & ecau o sLock-out, & Tag-out Safety Equipmenty
Associated with Job PlansPrinted with Work-Pack
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Mandated Safety Plans48
Mandated Safety Plans
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Linear Asset Management49
Linear Asset Management
Any asset with “length” that : Has multiple characteristics that change over its lengthas u p e c a ac e s cs a c a ge o e s e gHas discrete attributes/data at specific points/segmentsHas activity undertaken at specific points/segmentsy gIntersects with other assets at specific points
Roads Runways ConveyorsRailwaysPower Lines
TracksRivers
Navigation ChannelsFencelines
Pipe Lines Coastline Towers
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Linear Asset Models50
Linear Asset Models
Virtually segmentation of an asset - recognising specific attributes that comprise it’s length and work performed along it
Asphalt Chip SealSurface
SH25 0 05 10 15 20 25 30 35
50 100
Bridges
Speed Limit 80
Lanes 4 2
Intersections7 Trim Vegetation 27
18 Inspect Crash Barriers 37
WO 128
WO 129
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Th kThank you
Questions?Questions?
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