Utilizing your clients’ social networks Utilizing your clients’ social networks to partner with businessto partner with business

Andrzej Walz-ChojnackiAndrzej Walz-Chojnacki

Macey ChovazMacey Chovaz

OverviewOverview

• We’ll review strategies that we’ve We’ll review strategies that we’ve used to learn more about our used to learn more about our consumers’ networks as well as consumers’ networks as well as business needs. business needs.

• We will also review how to We will also review how to successfully match networks and successfully match networks and needsneeds

• Examples will be provided!Examples will be provided!

It’s important to know…It’s important to know…

• It’s important to know that job development is It’s important to know that job development is an art-not a science! It’s important to look at an art-not a science! It’s important to look at every job seeker as an individual and every job seeker as an individual and determine if it would be best to utilize their determine if it would be best to utilize their networks! networks!

• Take away message: work with the job Take away message: work with the job seeker IN THE COMMUNITY rather than seeker IN THE COMMUNITY rather than just doing it for them.just doing it for them. (This will also help (This will also help show the consumer and the family that job show the consumer and the family that job development is a very time intensive process)development is a very time intensive process)

Let us introduce you to….Let us introduce you to….

• Stuart!Stuart!

• Sofia!Sofia!

• Kari!Kari!

• Lauren!Lauren!

Obtaining and Utilizing Social Obtaining and Utilizing Social NetworksNetworks

• Networking is how most people Networking is how most people obtain employment!obtain employment!

StrategiesStrategies

• Networking worksheetNetworking worksheet: This is a : This is a helpful visual for some people. It’s a helpful visual for some people. It’s a good idea to review this when you first good idea to review this when you first start working with someone and again start working with someone and again as their trust in you grows. Oftentimes as their trust in you grows. Oftentimes job seekers and their families will job seekers and their families will protect their network until they get to protect their network until they get to know a bit better and/or they will know a bit better and/or they will remember more and more people who remember more and more people who could help them!could help them!

Everybody likes an activity!Everybody likes an activity!

• We need an example of a job goal!We need an example of a job goal!

StrategiesStrategies

• Speaking with family and Speaking with family and friends: friends: These are the people who These are the people who

know this person best!know this person best!

StrategiesStrategies

• Accompanying the individual in Accompanying the individual in the communitythe community: You will learn so : You will learn so much. You might observe skills you much. You might observe skills you did not know the person had (money, did not know the person had (money, customer service) and you’ll never customer service) and you’ll never know who you will meet while you know who you will meet while you are with the personare with the person

StrategiesStrategies

• Going to businesses in the individual’s Going to businesses in the individual’s community: community: the job seeker will often do the job seeker will often do your job for you! Employers will oftentimes your job for you! Employers will oftentimes know the individual you are withknow the individual you are with

• It is important to keep in mind that you do It is important to keep in mind that you do not want your first conversation with an not want your first conversation with an employer to be asking if they are hiring-you employer to be asking if they are hiring-you want to keep the conversation open endedwant to keep the conversation open ended

How we were able to obtain How we were able to obtain social networks!social networks!

StuartStuart

• Used the networking sheet as a Used the networking sheet as a guide and information was gathered guide and information was gathered over a period of a few weeks. over a period of a few weeks.

• Visited businesses that Stuart Visited businesses that Stuart frequentedfrequented

How we were able to obtain How we were able to obtain social networks!social networks!

• SofiaSofia

• Used the networking sheet as a guide, Used the networking sheet as a guide, however because Sofia’s parents are however because Sofia’s parents are very active in her community we spent very active in her community we spent a great deal of time on the “relatives” a great deal of time on the “relatives” section!section!

• Accompanied Sofia when she visited Accompanied Sofia when she visited “her” Walgreens “her” Walgreens

How we were able to obtain How we were able to obtain social networks!social networks!

• KariKari

• Kari had a very specific job goal in mind!Kari had a very specific job goal in mind!

• As we learned more and more about Kari it As we learned more and more about Kari it became very apparent that she had became very apparent that she had natural attention to detail, hence her natural attention to detail, hence her comment on the need for better comment on the need for better organization at her local Bonton retail organization at her local Bonton retail outletoutlet

How we were able to obtain How we were able to obtain social networks!social networks!

• LaurenLauren

• Accompanied her in the community Accompanied her in the community at her volunteer position.at her volunteer position.

• Witnessed her confidence in this Witnessed her confidence in this position as well as her thorough position as well as her thorough knowledge of the hospitalknowledge of the hospital

Discovering the needs of the Discovering the needs of the businessbusiness

• This part of the process is all about the This part of the process is all about the business-not the organization you work business-not the organization you work with!with!

• Understanding the needs of the business is Understanding the needs of the business is often overlooked in the supported often overlooked in the supported employment field.employment field.

• It is important to ensure that the job It is important to ensure that the job seeker’s position is of importance in the seeker’s position is of importance in the business-not a charity hire!business-not a charity hire!

StrategiesStrategies

• Job Board:Job Board: no need to reinvent the no need to reinvent the wheel! You can learn about the wheel! You can learn about the business by the positions they post business by the positions they post for including shift needs, for including shift needs, responsibilities and requirementsresponsibilities and requirements

• Don’t stop here!Don’t stop here!

StrategiesStrategies

• Secret Shopper: Secret Shopper: go to the business and go to the business and observe employees, customers, observe employees, customers, environment, etc.environment, etc.

• Another way to familiarize yourself with Another way to familiarize yourself with the environment and unmet needs. the environment and unmet needs.

• Gather employees names, get feedback Gather employees names, get feedback from them about climatefrom them about climate

• Secret shop at different times of the Secret shop at different times of the day/shift!day/shift!

StrategiesStrategies

• Tours:Tours: This is a great way to This is a great way to demonstrate that you are interested demonstrate that you are interested in understanding the business!in understanding the business!

StrategiesStrategies

• Job Shadows:Job Shadows: They are not always for the They are not always for the client! This is a great way to learn of unmet client! This is a great way to learn of unmet needs (ensuring job security for the needs (ensuring job security for the individual!)individual!)

• May be a good chance to compare managers May be a good chance to compare managers account of needs in informational interview account of needs in informational interview to actual situationto actual situation

• When job shadowing with clients you will When job shadowing with clients you will learn even more about the individual and learn even more about the individual and their abilities as well as gauging how the their abilities as well as gauging how the business responds to working with a person business responds to working with a person with a disability in an employment settingwith a disability in an employment setting

StrategiesStrategies

• Site Assessment:Site Assessment: Thoroughly Thoroughly understanding each aspect of the job will understanding each aspect of the job will ensure that the individual is qualified and ensure that the individual is qualified and capable.capable.

• Gathering information on environmental Gathering information on environmental factors and work culture, special procedures factors and work culture, special procedures (check in, uniform, etc), a full job analysis of (check in, uniform, etc), a full job analysis of the position including the skills needed and the position including the skills needed and acquired, number of supervisors, sub acquired, number of supervisors, sub environment job is performed in, etcenvironment job is performed in, etc

StrategiesStrategies

• Informational Interviews:Informational Interviews: Can be Can be conducted formally or informally. conducted formally or informally.

• These are different from job shadows in These are different from job shadows in that you get a one on one, potentially that you get a one on one, potentially more honest account.more honest account.

• Be prepared with questions of your own to Be prepared with questions of your own to draw out unmet needs, seasonal draw out unmet needs, seasonal rushes/busy times, high turnover rushes/busy times, high turnover positions, etcpositions, etc

How we discovered business How we discovered business needsneeds

• StuartStuart

• Visited a local movie theater with Stuart and Visited a local movie theater with Stuart and immediately 3 employees said “hi” to him (great immediately 3 employees said “hi” to him (great social network!)social network!)

• We were able to speak to an employee (Stuart’s We were able to speak to an employee (Stuart’s friend) regarding busiest times, needs and that friend) regarding busiest times, needs and that many employees were heading back to college many employees were heading back to college (informal informational interview)(informal informational interview)

• A quick site survey and a referral to the managerA quick site survey and a referral to the manager

How we discovered business How we discovered business needsneeds

• SofiaSofia

• The manager had some ideas of unmet The manager had some ideas of unmet needs but was open to suggestionsneeds but was open to suggestions

• Informational interview and job shadows of Informational interview and job shadows of managers and different positionsmanagers and different positions

• A full site and job analysis was doneA full site and job analysis was done– Done at different times of the day and at Done at different times of the day and at

different storesdifferent stores

How we discovered business How we discovered business needsneeds

• KariKari

• Tour revealed an unmet needTour revealed an unmet need

• Job analysis to ensure understanding Job analysis to ensure understanding the needs of the Boston Storethe needs of the Boston Store

How we discovered business How we discovered business needsneeds

• LaurenLauren

• Classic example of a network in actionClassic example of a network in action

• Job Board revealed an open position Job Board revealed an open position at the business where Lauren was at the business where Lauren was currently volunteering at!currently volunteering at!

Matching networks and Matching networks and needsneeds• This can be the easiest and hardest part of This can be the easiest and hardest part of

the processthe process

• Someone may really want to work at a Someone may really want to work at a specific business but after learning more specific business but after learning more about the individual and/or business needs about the individual and/or business needs you find out that it will not be a good matchyou find out that it will not be a good match

• Putting the work in on obtaining networks Putting the work in on obtaining networks and discovering needs can make this step and discovering needs can make this step seamless!seamless!

StrategiesStrategies

• Temporary Work ExperiencesTemporary Work Experiences (internships)(internships)– Agreement so that all parties are informed Agreement so that all parties are informed

and on the same page!and on the same page!– ½ and final evaluations done by employer½ and final evaluations done by employer– A final internship evaluation done by the A final internship evaluation done by the

job developer to summarize experience, job developer to summarize experience, employer evaluations as well as employer evaluations as well as recommendationsrecommendations

– Can confirm match for both partiesCan confirm match for both parties

StrategiesStrategies

• Working within your organizationWorking within your organization– You have more than 1 person doing job You have more than 1 person doing job

development in an organization-use development in an organization-use your team members!your team members!

– Occasionally the match with the person Occasionally the match with the person you had in mind does not work out-bring you had in mind does not work out-bring it back to your organization; someone it back to your organization; someone else might have a better fitelse might have a better fit

– Maintain the relationship with the Maintain the relationship with the employer!employer!

StrategiesStrategies

• Introductions Introductions Introductions Introductions Introductions IntroductionsIntroductions Introductions!!– This cannot be stressed enough-make This cannot be stressed enough-make

sure that the new intern/employee sure that the new intern/employee knows their job coach as well as their knows their job coach as well as their new supervisor as well as the job coach new supervisor as well as the job coach knowing the supervisorknowing the supervisor

– Review the job coaches role with the Review the job coaches role with the supervisor!supervisor!

StrategiesStrategies

• Presenting a possible match to Presenting a possible match to both the employer and the both the employer and the individual:individual: make sure all parties make sure all parties involved make their own decision on involved make their own decision on whether or not they want to proceed whether or not they want to proceed and accept an internship or and accept an internship or permanent position (don’t force it!) permanent position (don’t force it!)

StrategiesStrategies

• Recognize the businessRecognize the business! ! Something simple as a small Something simple as a small certificate acknowledging them as a certificate acknowledging them as a business that works with people with business that works with people with disabilitiesdisabilities

StrategiesStrategies

• Matching does not stop once Matching does not stop once permanent hire happens!permanent hire happens!

How we made a successful How we made a successful matchmatch

• StuartStuart

• InternshipInternship• Short meeting with the employer, Stuart, job coach Short meeting with the employer, Stuart, job coach

and job developer-introductionsand job developer-introductions• The business had prepared task list and because The business had prepared task list and because

Stuart and job developer had done a good job at Stuart and job developer had done a good job at learning about the business they were able to present learning about the business they were able to present more tasks to the list that the business had more tasks to the list that the business had forgotten/not thought of from the ‘secret shopping’ forgotten/not thought of from the ‘secret shopping’ that was donethat was done

• Reviewed job coach’s roleReviewed job coach’s role

How we made a successful How we made a successful matchmatch

• SofiaSofia

• After completing a job shadow Sofia was After completing a job shadow Sofia was offered a permanent position. She was offered a permanent position. She was assigned duties not originally in her job assigned duties not originally in her job description as it became clear she was ready description as it became clear she was ready for morefor more

• The ongoing support and CEO’s dedication to The ongoing support and CEO’s dedication to ensuring value-adding performances resulted ensuring value-adding performances resulted in referrals to other Walgreen’s locations which in referrals to other Walgreen’s locations which in turn lead to further investigation of needs, in turn lead to further investigation of needs, necessitating further job and task analysis necessitating further job and task analysis

How we made a successful How we made a successful MatchMatch

• KariKari

• Confirmed through an internshipConfirmed through an internship

• She has been happily employed here for She has been happily employed here for two years and is currently expanding her two years and is currently expanding her role into a different department, this is an role into a different department, this is an example of the fact that discovering the example of the fact that discovering the businesses needs and learning more about businesses needs and learning more about your client never stops!your client never stops!

How we made a successful How we made a successful MatchMatch

• LaurenLauren

• Assisted Lauren with the application Assisted Lauren with the application that was located on the job boardthat was located on the job board

Important take home Important take home messages:messages:

Present qualified candidate

Permanent Hire

Candidates’ social networks

Discover Business needs

Successful Match

Business Partnership

Important take home Important take home messagesmessages• If an individual does not have a social If an individual does not have a social

network-help them build one!network-help them build one!– Bring the people you serve with you in Bring the people you serve with you in

the community! the community! – Educate the individual and their Educate the individual and their

supports on the importance of doing supports on the importance of doing things in the community-whether it’s things in the community-whether it’s grocery shopping, taking a class at the grocery shopping, taking a class at the community center to volunteeringcommunity center to volunteering

Questions?Questions?

Contact InformationContact Information

• Andrzej Walz-Chojnacki, Macey Andrzej Walz-Chojnacki, Macey Chovaz & Mary Henschel: 414-277-Chovaz & Mary Henschel: 414-277-85068506

• andrzej@ceomke.comandrzej@ceomke.com

• macey@ceomke.commacey@ceomke.com

• mary@ceomke.commary@ceomke.com