UX @ Intel ITYair Giwnewer, Tal Grinberg & Pete Lockhart IT UX Intel Corporation

Credit to: Kraig Finstad, Brooke Castaneda and the support from the UX team

There will never be a balance

Another day in the office

We need everyone’s help

Solution

UCD Essential Deliverables

UX Risk and UCD BudgetUX BaselineProject UX GoalsUCD PlanUser NeedsUser RequirementsUI prototypesUX IssuesMonitor UX

UCD Essential Deliverables

Skill by job role.Ownership of activity by job role.Right size.

UX Risk Assessment

User experience risk assessment is a process to help you predict and address the likely impact that the project will have on user experience.

UX Risk Assessment

subjective measure of a system’s overall usabilityA baseline and measure for improvementStandardized survey allows objective comparison of usability across systems and enables prioritizationUX baseline – IT usability survey

UX baseline – IT usability survey

Project UX goals

Declares the project’s UX intentions through clear, measurable goals.

Project UX goals

Critical success indicators for UX go a long way in every organization

“User will be able to do X in less than 1 minute”Wow!!!

UCD Essential Deliverables

UX Risk and UCD BudgetUX BaselineProject UX GoalsUCD PlanUser NeedsUser RequirementsUI prototypesUX IssuesMonitor UX

Provide actionable descriptions of the users, their needs, and the context of use.

User Needs

User Needs

Who are the users? - PersonasWhat must they accomplish? – Task AnalysisHow do they want to do that? - Process mapping

Name and job titleQuote

A day at work________________________________________________________________________________________________________________________________________________________________________________________________________________________

Personal Goals

Needs

Business Goals

Frustrations/Opportunities

Work scenarios

UI prototypes

Address the user requirementsProvide a testable form of the design for evaluationCommunicate the design to the developers

A model of the solution at any stage of design for any tool or collateral

UI prototypes

Any type of Code – if that is the quickest way to visualize your intention

tools we recommend to our employees

Level of

Resi

stan

ce t

o C

han

ge

Amount of Effort Invested

Structure, Navigation & Layout

Hand Sketched Wireframe

Computer Sketched Wireframe

Visually Treated Screens

Hot Spotted

Prototype

Functioning

Prototype

Layout With

Actual Content

Visual Design

Navigation &

Interaction

What do you want to test?

Which prototype is required?

Ux issues

Formal and in-formal usability testingsHeuristic evaluations

An actionable insight into some aspect of the user experience

Heuristic evaluations

No Issue (5 pts)

Negligible (4 pts)

Low (3 pts)

Medium (2 pts)

High (1 pt)

Critical (0 pts)

N/A (0 pts)

Email me:Yair@intel.com

BACKUP

Integrates the essential UCD deliverables into the project plan.Coordinate with rest of project team and external stakeholders.Set expectations for UX effort required.

UCD Plan

User Requirements

Something that governs what, how well, and under what conditions a product will achieve a given purpose. Support the project UX goalsProvide basis for tool designProvide test criteria for tool design