Designing for Surprise in UX & CX
Business
UX STRAT USA: Leah Buley, "The Role of UX / CX in Business"
Design
UX STRAT 2013: Aarron Walter, Connected UX
UX STRAT USA, Emily Leahy, "Measuring Return on Experience (RoX) for UX Strategy"
Demystifying UX, CX and Digital Transformation
Technology
UX STRAT Europe 2017: Barbara Koop: “Metrics for Evaluating the Impact of UX Strategy”
UX STRAT USA: Calvin Robertson, "Enterprise UX at the Federal Reserve Bank"
UX STRAT 2013: Susan Rice, Building the UX Center of Excellence at Vistaprint
UX STRAT Europe, Sarah Oey and Tim Loo, “Turning CX Strategy into CX Reality at Shell”
UX STRAT USA, Shiloh Barnat, "Scaling UX Strategy for Digital Interactions with Physical Spaces"
UX STRAT 2013: Leah Buley, The Marriage of Corporate & UX Strategy
UX STRAT USA: Dr Jeffrey Onken, "Experience Mapping UX Change Management In Large Organizations"
UX STRAT 2014: Fabio Sergio, "Design for Impact"
UX STRAT Europe 2015 - UX Strategy: today and tomorrow
UX STRAT Europe, Tim Loo: UX Strategy Today and Tomorrow
UX STRAT 2014: Jim Kalbach, "Applying 'Jobs to be Done' to UX Strategy"
UX STRAT USA: Ben Judy, "Mission-Based UX Strategy: One Year Later"
Determining What Good Means - UX Strat 2013
